Database Info

Lost all paid apps in market

I've been trying to fix a market issue with my SG tab 7.7 so I did a full wipe and reflashed the ROM in CWM.
Now when I go into the market, all my paid apps don't show up as paid, it wants me to pay again (e.g. titanium root, mobile odin etc.) Ditto on the web store as well.
I've filled in the form on the website but I"m not holding my breath for google (lack of) customer service, anybody run into this before?
Checking on my other droids, the same issue appears to be afflicting them as well, even if the app comes up in 'my apps' when I click on it instead of letting me reinstall it wants me to pay again!!!!
EDIT: Please DO NOT BOTHER SUGGESTING any of the normal 'fixes' such as clearing cache/data, clearing google service framework, full wipe, remove and re-add account, check google account is selected etc. This thread is for those of us whom none of the client side fixes work. And yes our web store is also similarly broken. Confirmed its a google side issue via raising a ticket with them. As per google: ""We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.""

Just one silly question. Are you using the same gmail account for your paid market apps ? Is the device id remain the same as it is ?
Touch wood, so far I never experience your issue here. I have did several times of full data wipe with flashed more than 10 different roms from GB to ICS and so far my paid apps still displaying as "purchased". It will appear as "not installed" in "My Apps" section if I haven't re-download/restore them.
Try contact google and probably you need to show them your receipts from the apps you purchased in the past.

Same account, I didn't change any ID or whatever (full wipe and reinstall of same rom). Besides its happening on all 3 droids I own (1 phone 2 tablets).
tried clearing market data, cache, force stop etc. no change.
On web store it says I don't own any apps
As for receipts I have it all in my gmail of course but I have to wait for goog to get back to me, the lack of customer service (e.g. I can't even call someone) is appalling IMO. I have over 30 paid apps so this is super annoying, and now I"m afraid to buy any more in meantime until its resolved lest it screw my account even more

Hey, this is my first post ever on XDA.
I just wanted to say that exactly the same thing has happened to me. I've bought around 50 apps on the market, and as of yesterday all of them started saying that I would need to pay in order to install them.
On the web store it says I don't own any apps, so I'm sure this has nothing to do with my individual device. It seems like a problem on the back-end. Maybe some glitches appeared in the system during the transition to Google Play?
Anyway, I'm stuck in the exact same boat that you are. I've reported the problem to Google via their support form, but aside from the automated response that you get when you first report a problem, I haven't heard anything back from them.
I also started wondering whether the problem might fix itself if I buy another app. But I'm also paranoid about making it worse somehow. Sigh...
---------- Post added at 01:36 AM ---------- Previous post was at 01:25 AM ----------
Oh, by the way, I'm running an unrooted Galaxy Nexus with 100% stock firmware. So I really think this is issue has nothing to do with custom ROMs - I reckon the problem is entirely on Google's side.

Yep has to be if the web store is borked as well. Also under my apps, all, it sometimes throws 'error connecting to server [RPC]' or something like that
Two of my droids are custom (Atrix w/ ICS Cm9 beta, Samsung galaxy tab 7.7 w/ tweaked stock) but a third is stock unrooted (sony tablet S).
poor form from goog they really need to up their customer service, even if 'sorry we know there's an issue with XYZ and we're working on it'. I've also got 50+ apps lol

yup im having the same, I first thought it was due to my custom FW but seems unrooted stock folk are also having this problem. I made a thread about it a couple of days ago and again all having the same issue
http://forum.xda-developers.com/showthread.php?p=24026026#post24026026
what i found, is if i go to the web store and see my purchase history and click a product, it shows as purchased (like it should) but will not download when clicked, when using the search bar looking for the same app (my case both was titanium pro) it wanted me to purchase.
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
on an additional note, "play" has now been added to the black bar google home page above the search results in between maps ans youtube, so it seems they are messing with something

Anyone tried to connect to a 3g/wifi and manually sync your gmail account ? So far I observed is whenever I just wiped my phone. It will take awhile to fully synced back my email, contact, calendar and the last one which should be google market place.
Try don't take any attempts to make it work and let it be under internet connection and see if they will come back by their own. Just don't do any full wipe again, and performs a normal personal data restoration (like titanium backups). Let it be like 1 day normal usage with internet connectivity and see if those missing apps will appear back or not.
My personally experience is that I didn't actually take any action when I see them blank after full wipe. I proceed and busy with my gmail account login, sync back my contact and calendar, then performs titanium restoration and sms restoration. Eventually they just appeared after couple of hours or maybe 1 day or I dunno, I didn't actually care about it as I just know that they will come back to me and so far the app did appear back by its own in "My Apps" section.

none rooted stock phones are also having this problem, so im not sure its anything to do with wiping the cache and thanks, but thanks for the input.

Kurisu87 said:
also, when you try to "re purchase" an app you already have, it will attempt to buy but you get an error, followed by 2 emails, a receipt immediately followed by a refunded email.
Click to expand...
Click to collapse
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?

I've been hit with this too. My apps on the website are completely gone. The orders are still there, thank god. So if google ever actually try and help I can prove I bought them.
All I did was clear cache and data in the play store on ICS because I couldn't download updates. Did they change clear data so it wipes EVERYTHING server side?
My playstore on my ICS xoom has a completely blank "my apps" page. If I try and update my apps it asks me to pay.
My nexus one on GB still uses a really old version of market (I froze the updater some time ago) and that's working fine at the moment. I can do updates ok too.
On my xoom I unistalled updates to pre "play store" re-brand (so plain old android market) and it shows all my apps and lets me update them without asking me to pay again. Next time I open it, I'm back on the play store with no apps listed in "my apps". So I uninstall updates again next time I need to use it. There doesn't seem to be an updater to freeze any more.
I daren't try buying any new apps in case that messes it up even more.
As a short term workaround try using an older version of the market. The one that works for me is 3.3.12.
I've tried going back to a nandroid from a couple of weeks ago, didn't work. I've wiped, flashed, market doctored, everything I could think of. No help. This is definitely server side.
I've sent emails to google but they haven't replied. I sent a few because there wasn't an option for "you deleted everything on my account for no reason."

"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.

CrashCrashCrash said:
"My playstore on my ICS xoom has a completely blank "my apps" page."
My playstore on my ICS Galaxy S2 had the same bug. I installed a free app, cleared my playstore and did a Restart. I don´t know why, but my apps are here again.
Click to expand...
Click to collapse
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!

wow.. thats totally wierd.
did u login using the same google account??

summer_love said:
I tried that already
I'll try again though.... Nope, now it's not blank, but it just lists the free app I installed!
Thank you for the tip though, appreciate you trying to help!
Click to expand...
Click to collapse
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .

DamnDroid said:
wow.. thats totally wierd.
did u login using the same google account??
Click to expand...
Click to collapse
lol, yes I did. I removed all others just to make sure
CrashCrashCrash said:
What does Playstore on your Computer say, about your installed and bought apps?
Try to install them from internet explorer (www_play_google_com/apps) _=> .
Click to expand...
Click to collapse
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.

summer_love said:
lol, yes I did. I removed all others just to make sure
Nope, play store on my computer is also blank. The orders are in google wallet, but the apps aren't there in "my android apps".
I know it sounds completely ridiculous, but my account has been wiped on the server. I've attached some screenshots. The first 2 are what happens when I go to play.google.com "my android apps" (I always get one or the other), the third is my xoom's store, the 4th is google wallet showing a handful of the apps that should be there.
Click to expand...
Click to collapse
Absolutely the same situation...
Purchased apps looks like not purchased

Vulk_ZA said:
Out of curiosity, have you tried purchasing an app that you didn't already have? What happens then?
Click to expand...
Click to collapse
when i tried to purchase one I didnt have, it went through and downloaded fine (I purchased v player unlock for 59p) yet I was getting an error trying to download the free trial app. All seems a bit odd to me.

romansib said:
Absolutely the same situation...
Purchased apps looks like not purchased
Click to expand...
Click to collapse
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
If you contact the titanium developer he might be able to send you the old version of the pro key. It's just a file you put on your sdcard. He's always been really helpful when I had issues.

summer_love said:
Hopefully Google will fix this soon. Or at least reply to one of us... maybe
Click to expand...
Click to collapse
I got a reply from Google Play Support, but it seemed like a canned response: it was mostly suggestions to try things I've already tried, such as logging in with the correct account, making sure I've upgraded to the latest version of the Play Store app, or doing a hardware reset of the device.
I replied with a more detailed explanation, and included several screenshots to illustrate the problem.
I also included a link to this thread. Hopefully someone at Google will realise that there's a problem on their side that needs to be fixed.

I haven't even gotten a single response short of the initial auto reply, and its nearly 72 hours. Pathetic really. If I was an apple customer and lost all my itunes purchases.......... GAH google get it sorted

RPC:S-5:AEC-0

The Play Store "Error retrieving information from server. RPC:S-5:AEC-0" problem seems to be quite pervasive across a wide range of devices.
In summary, the device suddenly begins to toast the above error message when updating or re-installing paid apps. The "(installed) My Apps" list is sometimes truncated, and the "(all) My Apps" list displays the error message and a retry button. Once it appears, for some users (myself included) even wiping and re-flashing the device won't make the error go away.
I just got off the phone with Play support. Even though I had just flashed my device, they asked me to remove my Play account from system settings, then reconnect it by opening Play and following the prompts. This produced the error.
They then asked me to wipe data on Google Services Framework, reboot the phone, and try to check my apps lists in the Play app. This, also, did not work.
After about 10 minutes I received this message from the Play support representative:
Hello!
Thanks for contacting Google Services Framework and for providing details about the issue you’re having on Google Play Based on the information you sent along, it appears you’re experiencing issue #7582577 from our known issues page, which is characterized by:
- Error RPC:S-5:AEC-0 when trying to download or update free or paid apps
- Error RPC:S-5:AEC-0 when trying to access “My Apps” in the Play Store on your device
Due to high volume of inquiries surrounding this issue, we won’t be able to keep you updated on the issue via this thread; however, you can find updates on this issue by checking our known issues page:
http://support.google.com/googleplay/bin/static.py?&page=known_issues.cs&ki_topic=1319135
If the issue you’re experiencing is not as described above, please let me know so I can continue to look into your case. If you feel your case is unique and is not this known issue, any further information you can provide (device logs, screenshots, etc.) that will help us pinpoint the problem would be very helpful - you can attach them to your reply, and I’ll take a look.
If you have any other questions feel free to respond to this email and I'd be more than happy to assist you.
Thanks,
Clint
The Google Play Support Team
Click to expand...
Click to collapse
The known issue reads like this:
We’ve received reports that some users are getting "RPC:S-5:AEC-0" while trying to download apps.
We’re currently investigating a permanent solution, and there are no workarounds at this time.
We’ll continue to update this page with developments, so check back soon.
Issue first reported on: March 21, 2013
Last updated on: April 15, 2013
Click to expand...
Click to collapse
AUGH
They've been working on this known issue for almost three months, and there are no workarounds at this time?!? I can recover using a Nandroid but some of my apps require Play authentication ------ is there any way around that?!
Has anyone else found the magic bullet which kills this error dead even when it persists after a device wipe and reflash?!

Getting the error here on 2 asus tf300tg a gs2 and sony mint.
Sent from my LT30p using Tapatalk 2

Early on, before I wiped and re-flashed my device, I was able to trick it into working by clicking through the error and trying again, rapid-fire. Eventually that stopped working.

That worked the last few days indeed, but since a hour or 4 5 it's completely broken.
Sent from my ASUS Transformer Pad TF300TG using Tapatalk HD

Interesting. I logged into Wallet and changed my default card, then switched accounts in Play, first to another Google account, then back to my regular account. I was able to purchase an app! ........but no joy on the updates.

Would be nice if we could figure out a workaround or steps that we can take like the previous post to rebuild our "corrupt" Google Play accounts. This is definitely a Google server-side issue and has very little (or nothing) to do with our devices. Currently i am unable to access my paid apps (or any previously downloaded free apps) on 3 different devices using my primary Google account. I have spoken with Google tech support (3 times now) and they've acknowledged there is a known issue but currently have no resolution or workaround. This has caused a couple of my paid apps to stop working since the app no longer shows as purchased. This seems to be an issue that has become more prevalent in the past week with more and more people reporting the same problem.
Before anyone tries to offer the standard advice of clearing data for Google Play and Google Framework...or removing and re-adding the Google account...those fixes do not apply for this issue since the account has become corrupted in some form or fashion on Google's servers. In fact, one Google tech suggested that I create a new Google account and contact the developer of each of my paid apps and have them transfer the app to my new account...WHAT??? Unfortunately that may only be the only real viable option at this point for people that have been affected by this obvious bug in Google's system.

Suddenly my updates are working for paid and free apps. *Did someone fix something or is this a fortuitous occurrence?!?

xpanmanx said:
Suddenly my updates are working for paid and free apps. *Did someone fix something or is this a fortuitous occurrence?!?
Click to expand...
Click to collapse
It looks like Google actually fixed the issue with corruption in the Google Play profiles. I noticed my apps were showing up again this morning. Still wasn't recognizing my paid apps...but clearing data on Google Play Store and Google Services Framework and then a reboot fixed that issue. So everything is working on all my devices again and I think my blood pressure is lower now as well
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2

Google may have fixed this problem for some but many still have the same issue.

[Resolved] Play Store 403 Errors

I was going to post this in a device specific forum but it happened on both of my CM 10.2 devices at the same time. This isn't a question so much as how I managed to solve the problem.
I was getting a 403 error and unable to download a lot of updates for some apps. Specifically Lux and 2Do as well as some issues with SkySafari and a number of other paid apps. The error seems to have something to do with apps having been bought on one but not both of my Google accounts. Like many I have a "household" Google account to keep from having to buy one app 6 times or more often subscribe to a magazine or buy a book for every individual in my family.
So, I went around and I did the thing where you remove all of your Google accounts, wipe data on Play Store, Services, and Framework and then add back. I started to have to do that every single time one of the problem apps updated. For Lux I did a test and bought it on both accounts, this cleared up the problem. Not going to happen though, defeats the entire point. Finally on one of my trials I uninstalled the updates to the play store and then cleared the data. Quickly I went in and the updates installed as long as I went into the "My Apps" under "All" and selected the account that actually paid for them.
So, I hope this helps someone before they end up doing the nuclear option and completely formatting a device and starting fresh, trying to get the errors to stop.
For what its worth the Play Store version I finally got to work is v4.3.10 and v4.4.21 (the current version) seems to have some kind of bug where this kind of problem can happen.

[Completed] Google Play Services Stopping

Google Play Services is continually stopping on ALL of my Android devices. I have searched and done extensive troubleshooting, but have no idea what to try next.
I believe that this issue is somehow related to my Google account. I believe this because:
It happens on all of my devices (unrooted Verizon Galaxy S4, latest 4.4.2 update; 2012 Nexus 7 rooted running latest CM nightly; Android VM in VirtualBox running 4.3)
If I log in to any of my devices with another Google account, the issue does not occur.
I have tried other ROMs, wiping, clearing cache and data, changing my Google account password - honestly, I do not know what is causing this. And to witness it on a VM in VirtualBox with nothing but the OS and GApps was the final straw, causing this post.
I am a technical guy, I've been in the IT field professionally for over 15 years, and have been tinkering since I got an Amiga 500 in 1988. I've got some background, and it takes a lot for me to reach out for help because I'm a "fix it myself" type... but I am honestly at my wit's end here.
The only other solution I can see would be to create a new Google account, but that's not really an option, considering I would lose my paid apps, and anything else associated to that account.
Any other ideas or advice is appreciated.

calanthe said:
Google Play Services is continually stopping on ALL of my Android devices. I have searched and done extensive troubleshooting, but have no idea what to try next.
I believe that this issue is somehow related to my Google account. I believe this because:
It happens on all of my devices (unrooted Verizon Galaxy S4, latest 4.4.2 update; 2012 Nexus 7 rooted running latest CM nightly; Android VM in VirtualBox running 4.3)
If I log in to any of my devices with another Google account, the issue does not occur.
I have tried other ROMs, wiping, clearing cache and data, changing my Google account password - honestly, I do not know what is causing this. And to witness it on a VM in VirtualBox with nothing but the OS and GApps was the final straw, causing this post.
I am a technical guy, I've been in the IT field professionally for over 15 years, and have been tinkering since I got an Amiga 500 in 1988. I've got some background, and it takes a lot for me to reach out for help because I'm a "fix it myself" type... but I am honestly at my wit's end here.
The only other solution I can see would be to create a new Google account, but that's not really an option, considering I would lose my paid apps, and anything else associated to that account.
Any other ideas or advice is appreciated.
Click to expand...
Click to collapse
Please read this thread ... it is about an inverted Google Play store app (which you don't need), but there is a troubleshooting guide in the first post.
Try those steps ... fixed this kind of issue for many other users.
My tapatalk signature:
Phone: SGS5 (SM-G900F)
ROM: AllianceROM v4
Kernel: CF-Auto-Rooted stock G900FXXU1ANE2
Recovery: PhilZ-touch
If you have any question about or any issue with your SGS2, just ask in the New members friendly Q&A thread.
If you need general help/assistence, please go to XDA-Assist.

Thanks - I apologize for not mentioning this.
The issue is not with the Play Store - it is with Google Play Services. So, anything utilizing Google Play Services (basically, anything Google, and then-some) causes this issue. Hangouts, Maps, Play Store, Music, my RSS reader (D7), etc.
And again, my phone is unrooted, and I've factory reset my phone - it happens as soon as I log in with my Google account, without any apps installed, other than those from the factory ROM. Same can be said for my tablet, and my VM - and my Android VM is as clean as they come.
Any other possibilities?

calanthe said:
Thanks - I apologize for not mentioning this.
The issue is not with the Play Store - it is with Google Play Services. So, anything utilizing Google Play Services (basically, anything Google, and then-some) causes this issue. Hangouts, Maps, Play Store, Music, my RSS reader (D7), etc.
And again, my phone is unrooted, and I've factory reset my phone - it happens as soon as I log in with my Google account, without any apps installed, other than those from the factory ROM. Same can be said for my tablet, and my VM - and my Android VM is as clean as they come.
Any other possibilities?
Click to expand...
Click to collapse
Factory reset worked for most users with a similar issue.
The user here just had to clear data of his Google apps/account.
If that doesn't help in your case, I think you have to contact the Google support to check your Google account.
My tapatalk signature:
Phone: SGS5 (SM-G900F)
ROM: AllianceROM v4
Kernel: CF-Auto-Rooted stock G900FXXU1ANE2
Recovery: PhilZ-touch
If you have any question about or any issue with your SGS2, just ask in the New members friendly Q&A thread.
If you need general help/assistence, please go to XDA-Assist.

Yeah, factory reset, clearing app data/cache - none of those worked. Like I said, this happens across all of my devices, and only under my account.
How does one actually contact Google support for assistance with a Google account? Their help/support section seems to trail into an endless loop of self-help without a means of contact (or maybe I just missed it).

calanthe said:
Yeah, factory reset, clearing app data/cache - none of those worked. Like I said, this happens across all of my devices, and only under my account.
How does one actually contact Google support for assistance with a Google account? Their help/support section seems to trail into an endless loop of self-help without a means of contact (or maybe I just missed it).
Click to expand...
Click to collapse
Unfortunately XDA Assist can't help to contact the Google support.
If you can not get help to "fix" your Google account, maybe you really have to create a new one.
Some app developers will give you access to their apps when you explain what happened and that you bought the paid version already with your original account.
BTW... can you log into your Google account via browser?
Then check all account settings ... hopefully you find something I can't see from"here".
My tapatalk signature:
Phone: SGS5 (SM-G900F)
ROM: AllianceROM v4
Kernel: CF-Auto-Rooted stock G900FXXU1ANE2
Recovery: PhilZ-touch
If you have any question about or any issue with your SGS2, just ask in the New members friendly Q&A thread.
If you need general help/assistence, please go to XDA-Assist.

Thanks for trying to help me out here, It_ler.
I looked through every aspect of my account within the Google account dashboard, but nothing stands-out to me as a remote or possible cause for this issue I am experiencing.
I also looked for a means to contact Google for specific support via an online form or e-mail, to no avail.
Finally, I confirmed that it is not possible to transfer my paid apps to a new account en masse, or even one at a time. 52 app purchases at $135.28 is not something I can justify throwing away. Though I don't use all of them, I do have about a dozen+ that I use routinely.
This is really unfortunate. Anyone else have any other suggestions?

calanthe said:
Thanks for trying to help me out here, It_ler.
I looked through every aspect of my account within the Google account dashboard, but nothing stands-out to me as a remote or possible cause for this issue I am experiencing.
I also looked for a means to contact Google for specific support via an online form or e-mail, to no avail.
Finally, I confirmed that it is not possible to transfer my paid apps to a new account en masse, or even one at a time. 52 app purchases at $135.28 is not something I can justify throwing away. Though I don't use all of them, I do have about a dozen+ that I use routinely.
This is really unfortunate. Anyone else have any other suggestions?
Click to expand...
Click to collapse
XDA Assist is not the right place to start a kind of "brainstorming for a solution".
You can post either in General forum, or better in Questions & Answers forum.
Sorry that I couldn't help directly ...

[Completed] Cannot Connect to Google Play After Updating to Lollipop (LG G2)

So I wasted a good 5 hours trying to get my phone to connect to the Google Play store. It worked perfectly fine up until I decided to update to Lollipop. Thinking that was the problem I tried a bunch of suggestions online like clearing cache of the app and whatnot. Ended up doing a factory reset to see if it fixed the issue and it did not. No matter what account I tried to log into it would always say it could not connect even though I could use the internet fine on the phone. Ended up trying to log into my main email address on my old phone and found it was doing the same thing. I wake up this morning and my brother tells me he hacked in-app purchases on his phone and can get any in-game item that requires real world money purchases for free. After telling him he's an idiot and could possibly get in trouble with the law and his accounts banned I then realized when he took over my Droid RAZR he has always been using my Google Play account because he is too create his own Google account.
Thus leading me to the conclusion that my Google account has been banned from the play store. I've look all around in my e-mail and can't find any signs of it being banned.
Does anyone here know how I can figure out of this is truly the case? Sorry for the wall of text... and thanks in advance!

Hi
Check this thread for list of known Google Play errors and their solutions.
http://forum.xda-developers.com/showthread.php?t=2733038
If possible ,try rolling back to older firmware version or reflash newer version to fix any possible firmware errors.
ALso ,you can sign up on forums and post in Q/A section and see if it's a issue related to OTA
http://forum.xda-developers.com/lg-g2/help
Have a good day !

Thread Closed !