Connection error - Sony Xperia XZ Premium Questions & Answers

Anyone know where the fault could be if at the time I connect my device on the PC neither the connection on the phone nor on the PC appears, I have tried to connect and disconnect on different ports and if it recognizes it but soon it disconnects and tries to connect again but no longer recognizes it

Check device manager while the phone is connected and see if shows up and what it shows up as. You might not have the correct drivers installed, or a bad cable.

bobsright said:
Check device manager while the phone is connected and see if shows up and what it shows up as. You might not have the correct drivers installed, or a bad cable.
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The problem was due to the cable, I bought a new one and I recognized it without problems

Related

Problems connecting to PC as harddrive..

Ok the first time I can connect fine.. but after once the USB is unplugged, I can't load it as diskdrive anymore. It won't show up on my PC. The only way I can fix this is to restart my phone.
does anyone else has this problem? quite annoying to have to restart my phone everytime I want to put files in the phone. and I always make sure sure to click "Eject Android Phone", but it made no difference.
i have used connected my device many time to my pc & never came across this issue...& dont chose any option to eject i just unplug the device
if you were running something when connecting to your pc try exiting everything & you should get the interface to choose usb connection mode
on the phone the options always pop up, i can click "mount as harddisk", but on the pc there is no reaction and I can't see the drive.
so the drive pops up for you everytime you plug in the USB? weird.. it might be my windows 7 then.. hmm
Actually it may be your comp, I had this same issue earlier when i was trying to connect my phone, I just changed usb ports and it pops up fine, so perhaps you could try that????

help! my sensation cant be detected on my computer

Yes I know some will say install drivers or slide down the notifications.
But the problem is when I plug in, there isn't any notification for you to switch to disk drive mode.
Everything was working fine last week. There was no problems detecting my phone on my home and any PC at work. I have drivers install in my computer and can do adb commands
But now, when I plug in, it only shows the charging light.
I have done the following
On and off the USB debug option
Reboot phone
Try a 4 micro USB cable
Tried different USB slots on the computers
Use usbdeview and delete all HTC drivers and resinstall also not working
Remove my micro SD card and reinsert.
All doesn't work.
Strangely, one thing does. When I plug in the PC and I need to reboot, with my phone still plug in my PC. The notification will appear and I can do all things normally. But once I unplug and plug in again, same problem. Only can be solved with next reboot with phone plug in before hand. If windows is already loaded, it cannot be detected.
I though it was the rom. But I went to boot loader and same thing. It shows fastboot AC. If I do the reboot windows method, it will show fastboot USB .. will show fastboot AC if I replug in
I am starting to think my USB port on my phone is faulty.. any ideas?
Try plugging it and wait for a long time. Since I formated my computer it takes like 10-15min for my phone to show up after I plugged it. No idea what's causing it though.
Done that , charged it for 1hr plus, same
Best thing is try different cable, there is some issue with htc cable your pc sometime dont recognize phone, Other thing you can do it is keep ur phone connected to pc then boot your phone to Hboot or bootloader or fast boot, your pc will recognize your phone with generic driver.
jasminthoria said:
Best thing is try different cable, there is some issue with htc cable your pc sometime dont recognize phone, Other thing you can do it is keep ur phone connected to pc then boot your phone to Hboot or bootloader or fast boot, your pc will recognize your phone with generic driver.
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Click to collapse
hmm tried 4 cables.. same results..
Using the same cable, tried my mum's desireHD.. no problems detecting the USB each time..
Bootloader mode, it shows Fastboot AC
instead of Fastboot USB.. unless reboot my windows..
Oh i tired another micro SD card, same results.. :/
why mess with cables... AirDroid.
connect your phone to the pc via wifi.
direct link to the market: goo.gl/9YG73
but if you must connect via cable for something... have you checked the most obvious place? (sounds like you probably have but just in case...)
settings > connect to pc > default connection type
Mainspring said:
why mess with cables... AirDroid.
connect your phone to the pc via wifi.
direct link to the market: goo.gl/9YG73
but if you must connect via cable for something... have you checked the most obvious place? (sounds like you probably have but just in case...)
settings > connect to pc > default connection type
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Click to collapse
it cant even be detected, no notifications mate..
Flashed ROM......
Mine is doing the same thing. It didn't start until I flashed the new ROM. When in Windows, I just un-plug it, and re-plug it. Then it shows up immediately. But it always seems to show in flashboot.
UnixSlayer said:
Mine is doing the same thing. It didn't start until I flashed the new ROM. When in Windows, I just un-plug it, and re-plug it. Then it shows up immediately. But it always seems to show in flashboot.
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Click to collapse
hmm i even revert back to my original 1.35.707.1 RUU...
still not working.. i guess its time to claim warranty
try switching off firewall or/and antivirus i had same problem with eset 5 blocking phone so i put the stings to learning mode then plugged phone in and it created a new rule and shows up,then change setting back to what it was originally on
jonpickles70 said:
try switching off firewall or/and antivirus i had same problem with eset 5 blocking phone so i put the stings to learning mode then plugged phone in and it created a new rule and shows up,then change setting back to what it was originally on
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and if that isn't working try it with HTC sync. which gives you the drivers of the device.
I got the same problem... any idea...
please help me..
Is there where USB cannot be recognized issue? If this is, I have a simple solution which took me forever to figure out.
I know this method sounds ridiculous, but give it a try. Unplug your charger connected to your computer/laptop and plug it in to a different outlet. Replug the USB with your phone connected, give it a sec, and it should work.
what operating system is your PC running? I was gonna say perhaps it might be a faulty USB port...
i have the same problem
What I do is go to devices and printers and then android phone then properties then hardware and disable the reenable the drivers. As soon as you reenable the drivers it should show up in disk mode. Hope this helps. This is the only phone I've had this problem with.

[Q] Nexus 5 not connecting to computer (usb), does not show in device manager

Hi,
I would like to see if I can get anyones assistance with solving my problem. I have lost the ability to connect my Nexus 5 to my computer via USB. I had previously been able to connect the phone without any problems.
Connecting my phone to PC charges the phone but no drivers are loaded, nothing changes in device manager and I cannot see a change in windows explorer to view the memory card.
So far I have tried the following:
searches on various sites
rebooting phone, starting in safe mode, wiping all data, performing a hard reset
connecting other phones to usb cable to check that it is not a charge only cable, also trying several other USB cables
connecting phone to other computers
connecting other phones (HTC) to load drivers (then uninstalling drivers)
displaying all hidden devices in device manager and removing all drivers that resemble something to do with mobile phones
uninstalling programs I no longer require on the PC
using "wugs nexus root toolkit" to uninstall and re-install drivers
checking & unchecking MTP, PTP, developer options, USB debugging in various combinations to elicit a response from the computer.
I have also tried to visually check the connections of the USB port on the phone wondering is there is a break but I cannot see very well.
does anyone have any further suggestions to get this phone connected to a PC?
my only last thought is to attempt to open the phone and check the resistance of the plug connections.
Have you tried enabling and disabling usb debugging while plugged in?
Sent from my Nexus 5 using Tapatalk
I just did it, no change in Device manager or explorer
tropicalchills said:
I just did it, no change in Device manager or explorer
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Are you sure you're using a data usb cable and the usb port is good?
Same Issue
same thing happened to me today when i connected the device to PC.
Mine says unknown device on PC under other devices. so i hope my USB port is ok.but im not using the original SUB cable. i wonder that's is the issue. but it didn't bother me until today. my original cable is at my friend's house.
Tried updating drivers manually. But following error message occurs once i select the drivers folder and hit ok.
Windows was unable to install your unknown device
Please help.
so, not really a solution but while at work my phone fell on to a nice rock cracking the screen. I have replaced the phone and the new phone connects to the pc fine, drivers come up without a problem (I will put this down to a fault with the phone)
Thank you for your assistance

Can't connect to PC for file Transfer

Brand New Unlocked S8+... Tried to connect it to my PC to use a previous copy of smart switch backup but it never connects.. Windows Explorer never displays a mounted drive either. Smart Switch Eventually comes back with Failed to connect to the device.
The Phone displays the "Attention The connected device is unable to access data pm this device. Reconnect the USB cable and try again...."
Phone is on Transfer Media files (MTP)
USB Debugging is one.
Device Manager says "Samsung Android Phone - SAMSUNG Android ADB Interface" two times - No red or yellow exclamations.
I've removed the software in device manager and restarted both the phone and the laptop multiple times.
I updated Smart Switch and did More\Reinstall Device Driver.
Does anyone else have any workarounds for this? I found one article (https://www.recovery-android.com/connect-samsung-to-computer.html) but still no success.
​
I actually have the exact same issue on windows 10. Anyone figured out a solution?
Doesn't seem like there is much help here on the 2 Samsung formums I posted on....
I know its not my windows profile as I have tried 3 different profiles as well as safe mode.
Tried 2 different sets of Samsung USB drivers and no improvement.
Like I said I had no issues on a windows XP machine or a windows 10. I didn't even need to install the USB drivers/Smartswitch on either of those machines.
We can't be the only 2 people!
Kalveitt said:
I actually have the exact same issue on windows 10. Anyone figured out a solution?
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Firstly, i cannot give you direct answers.
Just my thoughts.
i have a S8+. No root stock as is.
I have Lenovo laptop Win 10.
From day one, out of box, i connected
S8+ and it connected. I can do whatever
i want. Transfer data, photos videos.
ADB etc
So it should work...?
However i do realize there are quite a few things to consider......
Samsung drivers on laptop and a few other
issues..... eg
For one,
have you enabled
in Phone /Settings /Developers Option /Usb debugging.?
Normally first time when you connect
With pc /laptop you should get
a small pop-up message(on device) to allow
phone to connect.?
(that's my experience, over years)
Good luck
Yes, USB Debugging is on and connection is set to MTP.
Windows recognizes "USB Android" but dosnt install the driver successfully.
It will appear as a modem in Device manager but nothing is mountable.
I have 2 desktop pcs with win 10. One with samsung software Kies 3 and smart switch installed and the other no samsung software. Both find the device Galaxy S8+, in device manager under universal serial device controllers i have Samsung Mobile USB Composite Device. You have an adb driver I think because you have usb debugging on, i would turn usb debugging off. The pc should find a device connected to the usb and download a driver, once done the device is recognised as galaxy S8+ in my case but will not communicate with the pc until the phone has given permission. On the phone will be a message asking you to allow the connection. Hope this helps ??
psuhbggrad said:
Yes, USB Debugging is on and connection is set to MTP.
Windows recognizes "USB Android" but dosnt install the driver successfully.
It will appear as a modem in Device manager but nothing is mountable.
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Firstly i do understand that you
must be quite annoyed trying to figure
out issues. (I would) Thankfully i don't.
Bottom line is that it should work..!
My experience confirms, that S8+/laptop Win 10 works.... 100%when connected
However a few suggestions.
If you feel you checked all checkbox.?
However you never said anything
about popup notice ? granting premission
for device to connect.?
So device /laptop /pc is not "seeing" each other?
All Samsung devices I have used, first time connection gives me this popup a notice
Can't remember exact wording.
Something... eg
Device id 5786446.......
Have or does your other Samsung devices
connect etc.?
Have you tried connecting to a friend pc laptop.
An option is to go to a Samsung Care Center
and as them to test and connect.
My experience (in past) is that they should
assist you.
If it connects to friend pc or Service provider /Samsung Care Centre.
Then surely it has to be your pc/laptop?
So I turned off usb debugging and revoked the permissions on the phone, connected it to my PC.
Samsung Android (with a Yellow Exclamation) was already present in Device Manager under "other devices" so I uninstalled that.... and rescanned. My laptop attempted to reinstall but it generated a Driver Installation Failed message on "SAMSUNG_Android" - no driver found.
Device Manager once again shows the Yellow Exclamation Point
I would go on to Samsung support look up the phone and download the usb driver and install from the download. Good luck
I've downloaded the drivers from Samsung 2x.
psuhbggrad said:
So I turned off usb debugging and revoked the permissions on the phone, connected it to my PC.
Samsung Android (with a Yellow Exclamation) was already present in Device Manager under "other devices" so I uninstalled that.... and rescanned. My laptop attempted to reinstall but it generated a Driver Installation Failed message on "SAMSUNG_Android" - no driver found.
Device Manager once again shows the Yellow Exclamation Point
Click to expand...
Click to collapse
I can vaguely remember that i had this same
issues with my Note 5 and Win 10.
This was many months/year or two, ago.
I also had yellow exclamation etc.
Further in Device manager( laptop) kept installing wrong Samsung drivers.!
I uninstalled drivers/installed and battle for a few months like this Then one day Windows
did an update and in update i noticed
Samsung drivers included etc. (must have been correct)
Ever since that update i had no issues again.
Bottom line... some drivers issue?
Not S8 +?
Good luck
psuhbggrad said:
Brand New Unlocked S8+... Tried to connect it to my PC to use a previous copy of smart switch backup but it never connects.. Windows Explorer never displays a mounted drive either. Smart Switch Eventually comes back with Failed to connect to the device.
The Phone displays the "Attention The connected device is unable to access data pm this device. Reconnect the USB cable and try again...."
Phone is on Transfer Media files (MTP)
USB Debugging is one.
Device Manager says "Samsung Android Phone - SAMSUNG Android ADB Interface" two times - No red or yellow exclamations.
I've removed the software in device manager and restarted both the phone and the laptop multiple times.
I updated Smart Switch and did More\Reinstall Device Driver.
Does anyone else have any workarounds for this? I found one article (https://www.recovery-android.com/connect-samsung-to-computer.html) but still no success.
​
Click to expand...
Click to collapse
In the past I had this problem I downloaded USBDeview to my PC and deleted all of the old Samsung drivers, after rebooting the PC the phone was able to connect with the PC.
Tried USBDeview and removing the Samsung drivers but no difference
Still unable to connect.
I'm having this problem as well. I'm still trying to work it out, but when I remove and re-add the device through Device Manager I get this error: "An existing device was found that is a duplicate of the device being manually installed" and the device DOES connect as a camera, just not for full file transfer.
I had the same problem and tried many of the fixes, including different USB cables and different computers and different phones. I finally figured out that the case I had on the S8+ was the problem (at least for me). I took it off and everything works.
Hi, i have a pc with windows 10 . In device manager under universal serial device controllers i have Samsung Mobile USB Composite Device. i think you should meet best mobile shop.
jimmygarison said:
Hi, i have a pc with windows 10 . In device manager under universal serial device controllers i have Samsung Mobile USB Composite Device. i think you should meet best mobile shop.
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I have Windows on Lenovo Laptop with latest Windows updates installed. Yesterday, I downloaded Samsung Smart Switch unlocked the phone and connected it to the laptop. Smart Switch found it immediately and I did a backup. I did not need to check Device Manager. It must be a drivers problem as mentioned above.
Note 8, getting "Attention The connected device is unable to access data pm this device."
And I am only able to see some files, Sammy is a crazy fool, this is basic stuff
installed the windows fall update a week ago now connect my phone to my laptop and nothing is recognised, no phone memory and no memory card just a empty space when i click the icon where my phone should be, i've had samsung drivers installed and they have worked fine so far till today, any ideas where to find the latest drivers? and what else i can do to get access to my phone on my laptop?
solution that worked for me
On my windows 10 PC, I opened device manager (open up start and just type 'device manager') and under portable devices there was a usb device called MTP USB device or something like that (I forget the exact name) with a small triange and an exclamation mark next to it. I clicked on that and then clicked "update drivers." When the prompt comes up I chose the automatically look for drivers option. This fixed the issue and now my Galaxy s8 is recognized (it no longer says MTP USB device or whatever it was). Hopefully this works for others as well. You can also probably download the usb drivers for the phone from samsung.

Samsung Galaxy s10e usb data transfer stops after a minute

Hello All,
I'm facing a weird issue on my S10e. After connecting the USB cable to the Windows PC for data transfer, the device will stop responding to data transfer after a minute, unless I restart it again. Get the error 0x80070141 which refers to the device not responding.
I have tried installing updated drivers, run the 'Hardware and Devices' troubleshooter, changed the USB cable and port, restarted the PC. however it does the same, works for a minute and then I cannot transfer anything to and from the PC. it also then stops showing up on Device Manager. Please help me out.

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