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I've been experiencing an issue with the Home button since the day I got the device.
A few times the Recent Applications screen has popped up seemingly on its own, while I was in the middle of doing something else. At first I thought it was just a software glitch and carried on. The haptic feedback pulses twice quickly. The backlight of the Home button turns off, the backlights for the Back, Menu and Search buttons stay on, the Back, Menu, Search and Home buttons no longer respond to touch or generate haptic feedback, essentially paralyzed. It remains this way for approximately nine seconds before the Home button lights up again and the all of the shortcut buttons become responsive again, otherwise the only way to get out of the Recent Applications screen is to either cycle the power button and unlock the screen, or select one of the recent applications.
I have figured out how to reproduce this problem by pressing around with the very tip of my thumb along the seam where the glass and plastic lip meet with a little more pressure than normally necessary to register a touch. I am careful to avoid touching the normal hot zone for any button. I start from the far left corner under the search button, and make my way towards the home button little by little. Somewhere between the Menu and Search buttons when I release my thumb after pressing firmly, the haptic feedback pulses twice and the issue occurs. I can reproduce this issue anywhere along the edge on the bottom right half of the phone and about 1" up the right side of the phone, far from the Home button.
I suspect there is something wrong with the capacitive layer of my screen.
Please see if you can reproduce this or something similar on your phone, just bear in mind that you will need to press firmly (not too hard but not soft).
The unfortunate thing about this problem is that it can be activated inadvertently while gripping the phone during normal operation, interrupting whatever you are doing for the time it takes to resolve itself.
This is literally the only issue I've had with the phone in the week I've owned it and I am considering whether or not I want to play russian roulette with exchange units (and other issues like bad screens and bad weak back buttons) because everything else seems to be perfect.
Video of the issue in action here:
http://www.youtube.com/watch?v=5gqqeVbePYA
Same thing happens with me on the swap unit I got today. Bummed like no other.
Tried replicating this with my device with (thankfully) no results.
one and one... I wonder how many other phones are affected then, and how many people have it but haven't noticed yet, e.g.; "you're holding it wrong".
Hm. Just tried to replicate this on my Nexus S, no issues.
Mine did the same thing at least twice a day. However, it has not happened again since the GRH78 update. (Knock on wood).
Have your received the update?
This just happened to me for the first time about an hour ago. I have the new update too, sadly.
Yes I have the update.
I can't replicate this problem, but nonetheless, it still happens.
I have this same problem with my back button. I can't replicate it but it just randomly happens to me. I have the update and I also tried using Paul's Tom and it still happens.
Sent from my Nexus S using XDA App
This happens with my back button.
Sent from my Nexus S using XDA App
happens to mine too, also the home button. doesn't bother me too much, though. and I also have the update.
I had something even weirder tonight.
I did a factory reset, then proceeded to install everything back on when I noticed that my home key wasn't doing its job at all. Still had the haptic feedback so the input was received, but it did absolutely nothing. So I did another factory reset and that seemed to have cured the problem. My home button is working again (but i still have the other problem from time to time)
Had it happen again inadvertently today, if you notice from my video the spot where it can be activated next to the Maps icon also happens to be conveniently where your finger ends up when swiping to unlock. I was holding the phone one handed and unlocking with my thumb and it triggered the problem. Might try for an exchange this week. It shouldn't behave this way.
For those of you who are experiencing it with your Back button, does the backlight turn off for 9 seconds on your Back button?
I don't know everything about how the hardware works but I'm guessing that there is some kind of short, the controller for the capacitive layer gets confused and resets. Could explain why it takes the same amount of time to come back to normal every time. It also seems like it might be related to case/screen flex, where pressing on a part of the case bends the capacitive layer just enough to short the circuit.
This issue came on my two days old Nexus S too, but with the back button. It has happened two times now. I think that's a software issue that come along with Gingerbread. It's something like it registering a touch and sometimes the OS think it was the buttons that were pressed...
ViLANDER said:
This issue came on my two days old Nexus S too, but with the back button. It has happened two times now. I think that's a software issue that come along with Gingerbread. It's something like it registering a touch and sometimes the OS think it was the buttons that were pressed...
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Does your back button black out for ~9 seconds?
I haven't had any button issues whatsoever since I got mine on the 24th.
No, more like two seconds.
Sent from my Nexus S using Tapatalk
selectormoldy said:
Does your back button black out for ~9 seconds?
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No, more like two seconds.
Sent from my Nexus S using Tapatalk
Here's a new video shot today showing the issue occurring with only normal light touching:
http://www.youtube.com/watch?v=z6YFcOZwX2o
Also last night it happened while I was inserting a cable into the headphone jack.
I have had my Sensation a while now and generally pleased, we all know that Sense 3 is a bit laggy especially if you want a live wallpaper.
Over the last few days though I have noticed an issue with the power button when pressing to wake the phone up it doesn't always work first time, pressing a second time usually works but sometimes needs 3 presses.
I thought it was software rather than hardware as I have noticed the capacitive buttons at the bottom lighting up for a split second when pressing the power button but the screen doesn't come on.
What is wierd though is that pressing the power button to go into standby always works without fail...
A factory reset today has not fixed the problem.
Anyone else heard or experienced this? before I contact HTC.
I really don't wanna be without a phone if they want it back for repair..
same problem bud, not sure what it is. very annoying.
ravigodhwani said:
same problem bud, not sure what it is. very annoying.
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+1 had same prob...i replaced my fone coz sm issue with power button
Does it work normally without the cover? If yes, it could be an issue with the back cover
Swyped from my HTC Sensation
Hello!
A few days ago my desire s started acting very weird. Sometimes the four buttons don't work (home, back, etc.) and sometimes my finger gestures aren't recognised. For example if I want to call somebody and then click on the home button my device thinks I pressed on the call button instead. Or if I am in some menu and I click on some of the four buttons, my desire s thinks I pressed the display somewhere else on the screen. Sometimes it helps if I turn the display off and then immediately on. But after a few clicks the same behaviour again.
I wanted to install a custom rom anyway, so I did a full wipe and installed Fallout. But nothing changed. Do you think my device is broken?
Ive had this top my screen was replaced under warranty mine was stick at the time
Sent from my HTC Desire S using xda premium
ratzer said:
Hello!
A few days ago my desire s started acting very weird. Sometimes the four buttons don't work (home, back, etc.) and sometimes my finger gestures aren't recognised. For example if I want to call somebody and then click on the home button my device thinks I pressed on the call button instead. Or if I am in some menu and I click on some of the four buttons, my desire s thinks I pressed the display somewhere else on the screen. Sometimes it helps if I turn the display off and then immediately on. But after a few clicks the same behaviour again.
I wanted to install a custom rom anyway, so I did a full wipe and installed Fallout. But nothing changed. Do you think my device is broken?
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Your phone has somehow been exposed to high temperatures?
Not that I am aware of. Though these things happened when I was out in the garden playing with my phone while the weather was pretty hot (about 30 degrees). But I don't think that you mean that with high temperatures, do you?
ratzer said:
Not that I am aware of. Though these things happened when I was out in the garden playing with my phone while the weather was pretty hot (about 30 degrees). But I don't think that you mean that with high temperatures, do you?
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Excessive heat can lead to detachment of the adhesive that is bonded touchscreen, it's not making edge contact. It happened to my ex HTC Hero on a sunny day (the phone was black)
Have you tried factory reset maybe this fixes it
Sent from my HTC Desire S using xda premium
kamei said:
Have you tried factory reset maybe this fixes it
Sent from my HTC Desire S using xda premium
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It happened here sometimes with gingerbread stock while on *charging*! Only when charging. It's not happening on ICS RUU update.
I had the same problem a fortnight to a week back... exactly as OP describes (phone 6 months old from new). I've factory reset and changed ROMs, the problem remains.
But since 4 days now, my phone has become completely unusable.
The back and menu touch buttons don't work at all now. And some area's of the screen are dead, and brown coloured.
It's a PITA every time I have to type anything as my keyboard keys don't work at all (and other area's). Then, randomly, after 2-10 seconds, none of the keys or phone touchscreen will work until I off->on the screen.
Anyone please any idea of a fix (to me, it looks like hardware)?
If not, anyone ANY idea how to add a back button somehow? Or even assign the search button the back button function?
I desperately need the back button working. TIA!
I have exactly the same problem with my Desire S (stock ICS). Anybody of you solved this?
Thanks.
Hey guys, yesterday when I pulled my phone out of my pocket, I noticed the power button wasn't working. Upon closer inspection, it is jammed and will only register a press if I really push on it hard. Then I realized the volume buttons were the same exact way, which is strange because the phone has been in a case its entire life and is immaculate. But anyways, has anyone else encountered this? I tried doing a search but no results. The power button works if I really put pressure on it and only the top volume button works if I press it hard as well. The camera button is perfectly fine.
I purchased this phone brand new from T-Mobile November 2014, it may be time to upgrade...
Some cases cause this problems as they put consistent pressure on the buttons
Just experienced this last night. No idea what's caused it. My phone lives in a case with a power button cutout so there's no pressure on it. Odd, and irritating because thus phone is perfect otherwise, and the first one I've ever had that I still liked after 18 months.
Sent from my SM-T700 using XDA Premium HD app
jonsic said:
Hey guys, yesterday when I pulled my phone out of my pocket, I noticed the power button wasn't working. Upon closer inspection, it is jammed and will only register a press if I really push on it hard. Then I realized the volume buttons were the same exact way, which is strange because the phone has been in a case its entire life and is immaculate. But anyways, has anyone else encountered this? I tried doing a search but no results. The power button works if I really put pressure on it and only the top volume button works if I press it hard as well. The camera button is perfectly fine.
I purchased this phone brand new from T-Mobile November 2014, it may be time to upgrade...
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Probably either broken button strip, or it has been dislodged from its mountings. You need to remove back cover, then battery and you can see whats going on.
Reviews are really bad with the sensitivity of the haptic buttons for volume control and on/off. Some people have said an update with better accuracy is required. This is a deal breaker for me and I have owned almost every phone since HTC started. Currently I own the u11+. Please give you reviews here after you have spent some time with the phone and possibly tweaked any possible settings to make your experience better. Thank you.
No issues for me. They seem to work as expected, though I rarely use the buttons. I am failing to understand why the reviewers are making such a big deal of this. Mkbhd's review seems spot on to me...
I'm playing around since a week with my U12. Can't find a sensitivity of the buttons that fits my needs...
My index finger touches the On/off button every second time I use the phone...don't know why they installed the button so deep...(or my hand is to big )
When I'm in the YouTube App or PubG in Landscape mode, the volume and power buttons doesn't work...
I'm a realy fan of HTC and owned all HTC flagships since the diamond...but that buttons drives me crazy!!!
Hope for an update
So far, I have no issues with the buttons. I went into it know that they weren't real buttons and didn't expect them to act as such.
No issues with the buttons for me either.
Here also no issues.
Grtz
Everything working as expected on my end as well. No issues at all.
Sent from my HTC U12+ using XDA Labs
I have just one issue with them, that sometimes they react if I touch the phone without even touching the buttons. For example I grab my phone (on the lower part) and suddenly my volume is all the way down.
Also if you have edge sense enabled, and you just pick up the phone you sometimes have the blue dots (to indicate that you're "pressing" the phone) visible - without actually pressing it. The dots go away shortly after you do something on the phone .... as if they calibrate itself or sth.
I have u12 plus for 12 days. For my use the haptics buttons are a real disgusting. In particular the power button. An involuntary light pressure is enough to turn off the display. Really unnerving. Every day makes me curse this thing. I'm waiting for an update, if htc does not fix these buttons, I'll sell the phone absolutely. Unfortunately, if htc fails it will only be because of him and of these useless experiments.
Shark5060 said:
I have just one issue with them, that sometimes they react if I touch the phone without even touching the buttons. For example I grab my phone (on the lower part) and suddenly my volume is all the way down.
Also if you have edge sense enabled, and you just pick up the phone you sometimes have the blue dots (to indicate that you're "pressing" the phone) visible - without actually pressing it. The dots go away shortly after you do something on the phone .... as if they calibrate itself or sth.
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I have the same issue with my buttons, I'll be holding the phone below the power button and it will trigger the screen on or off. Also I noticed sometimes depending how i'm holding the phone I can't get the power button to react. This is my biggest complaint about the phone other than the software being the exact same since the HTC 10.
I don't have any issues with these buttons. Everything works fine for me. I'm already used to it after playing with the device for 3 hours.
Sent from my HTC U12+ using XDA Labs
Today i've received mine U12+ and I don't really understand why reviews complain about those buttons. They are fine really, when I press I fell haptic feedback. They are neither too easy or too hard to press, for me they are fine =)
I STILL have no issues with the buttons. I don't really use the power button to turn the screen on. I use the fingerprint sensor or a swipe. Volume button works great for me.
I've bumped the power button while using the phone, sure. Not exactly an issue to rage over for me.
My only confusion is that the button presses feel like a linear actuator (Taptic Engine), but the rest of the system's haptic feed back feels like a normal spinning weighted motor.
Hi, i have also Problems with the volume Buttons. They working like charme. But they dont working right in landscape Mode if there is any contact with my Fingers/hand on the display. I think the Buttons are being ignored if the "3 Finger gestures" is on limit.. Can anyone proof this?
Elponius said:
Hi, i have also Problems with the volume Buttons. They working like charme. But they dont working right in landscape Mode if there is any contact with my Fingers/hand on the display. I think the Buttons are being ignored if the "3 Finger gestures" is on limit.. Can anyone proof this?
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Just tried to go in landscape mode, put my thumb on the screen and tried to change the volume buttons up/down and turn the screen off with power button. The buttons didn't recognise the presstouch here either. Don't think that's a problem though, but build in to the software.
Update; wait the do work over here!
Sent from my HTC U12+ using XDA Labs
Nearly every review before the phone was released: The buttons are horrible! Don't buy! Don't buy! The buttons stink! Why did they change them?! They're horrible! This is stupid! Don't buy!!
Nearly everyone who owns the U12+: What the *$% was the fuss about? The buttons work fine! Took me a few hours to get used to it, but I've got no real problems! They work just like regular buttons! Don't "not buy" just because you're afraid the buttons suck!
I mean ... do you think the initial//review devices were REALLY that bad and there was this huuuuuge improvement before the device was released to the public, or people just don't like change, or do they just have ulterior motives?
I get it's an $800 flagship with no headphone jack and rear glass with no wireless charging (but QC4!), but this phone has been EVERYTHING I was hoping it would be -- premium device with no notch, above-average speakers, IP68, sd card, snappy fingerprint scanner, bootloader unlockable and killer cameras. No buyers remorse here!
Well, I really don't get why reviewers are so mad about those buttons. If you wanted this phone because it's a complete package (well... almost, no Qi charging), don't let the button "problem" (at least for reviewers) drive you away. It's a great phone and my only grief is the lack of 3,5mm jack but I knew that it won't be here....
Btw
Usonics are really good
I have the U12+ now for 2 weeks and got used to the buttons. I mean, yes they could be a bit more responsive and i think HTC will fix that with an Update. If not, i am sure someone on XDA will. I really dont understand the bad reviews. No Notch, for real? Like it would make a phone that much better. No 3,5mm? Nothing special these days, get used to it. My battery on averange usage is great. I do watch Netflix, use Whatsapp, listen to Spotify and take here and there some pictures. I get 1,5 - 2 days battery. I am not a huge HTC fanboy but also cant denide that i really like what they did with the HTC 10 and M7. Its something new, wasnt there before and it doesnt mean its that bad, just give it some time to get used to it. Hope they fix some small issues with Android P Update. I would like to set the sensitivity for the buttons in the settings.
Sorry for my english
Everything works well here. Buttons and even the double tap for one hand operation no problem.