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[BUG] Home and Back button problems (phantom long press)

I've been experiencing an issue with the Home button since the day I got the device.
A few times the Recent Applications screen has popped up seemingly on its own, while I was in the middle of doing something else. At first I thought it was just a software glitch and carried on. The haptic feedback pulses twice quickly. The backlight of the Home button turns off, the backlights for the Back, Menu and Search buttons stay on, the Back, Menu, Search and Home buttons no longer respond to touch or generate haptic feedback, essentially paralyzed. It remains this way for approximately nine seconds before the Home button lights up again and the all of the shortcut buttons become responsive again, otherwise the only way to get out of the Recent Applications screen is to either cycle the power button and unlock the screen, or select one of the recent applications.
I have figured out how to reproduce this problem by pressing around with the very tip of my thumb along the seam where the glass and plastic lip meet with a little more pressure than normally necessary to register a touch. I am careful to avoid touching the normal hot zone for any button. I start from the far left corner under the search button, and make my way towards the home button little by little. Somewhere between the Menu and Search buttons when I release my thumb after pressing firmly, the haptic feedback pulses twice and the issue occurs. I can reproduce this issue anywhere along the edge on the bottom right half of the phone and about 1" up the right side of the phone, far from the Home button.
I suspect there is something wrong with the capacitive layer of my screen.
Please see if you can reproduce this or something similar on your phone, just bear in mind that you will need to press firmly (not too hard but not soft).
The unfortunate thing about this problem is that it can be activated inadvertently while gripping the phone during normal operation, interrupting whatever you are doing for the time it takes to resolve itself.
This is literally the only issue I've had with the phone in the week I've owned it and I am considering whether or not I want to play russian roulette with exchange units (and other issues like bad screens and bad weak back buttons) because everything else seems to be perfect.
Video of the issue in action here:
http://www.youtube.com/watch?v=5gqqeVbePYA

Same thing happens with me on the swap unit I got today. Bummed like no other.

Tried replicating this with my device with (thankfully) no results.

one and one... I wonder how many other phones are affected then, and how many people have it but haven't noticed yet, e.g.; "you're holding it wrong".

Hm. Just tried to replicate this on my Nexus S, no issues.

Mine did the same thing at least twice a day. However, it has not happened again since the GRH78 update. (Knock on wood).
Have your received the update?

This just happened to me for the first time about an hour ago. I have the new update too, sadly.

Yes I have the update.

I can't replicate this problem, but nonetheless, it still happens.

I have this same problem with my back button. I can't replicate it but it just randomly happens to me. I have the update and I also tried using Paul's Tom and it still happens.
Sent from my Nexus S using XDA App

This happens with my back button.
Sent from my Nexus S using XDA App

happens to mine too, also the home button. doesn't bother me too much, though. and I also have the update.

I had something even weirder tonight.
I did a factory reset, then proceeded to install everything back on when I noticed that my home key wasn't doing its job at all. Still had the haptic feedback so the input was received, but it did absolutely nothing. So I did another factory reset and that seemed to have cured the problem. My home button is working again (but i still have the other problem from time to time)

Had it happen again inadvertently today, if you notice from my video the spot where it can be activated next to the Maps icon also happens to be conveniently where your finger ends up when swiping to unlock. I was holding the phone one handed and unlocking with my thumb and it triggered the problem. Might try for an exchange this week. It shouldn't behave this way.
For those of you who are experiencing it with your Back button, does the backlight turn off for 9 seconds on your Back button?
I don't know everything about how the hardware works but I'm guessing that there is some kind of short, the controller for the capacitive layer gets confused and resets. Could explain why it takes the same amount of time to come back to normal every time. It also seems like it might be related to case/screen flex, where pressing on a part of the case bends the capacitive layer just enough to short the circuit.

This issue came on my two days old Nexus S too, but with the back button. It has happened two times now. I think that's a software issue that come along with Gingerbread. It's something like it registering a touch and sometimes the OS think it was the buttons that were pressed...

ViLANDER said:
This issue came on my two days old Nexus S too, but with the back button. It has happened two times now. I think that's a software issue that come along with Gingerbread. It's something like it registering a touch and sometimes the OS think it was the buttons that were pressed...
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Click to collapse
Does your back button black out for ~9 seconds?

I haven't had any button issues whatsoever since I got mine on the 24th.

No, more like two seconds.
Sent from my Nexus S using Tapatalk

selectormoldy said:
Does your back button black out for ~9 seconds?
Click to expand...
Click to collapse
No, more like two seconds.
Sent from my Nexus S using Tapatalk

Here's a new video shot today showing the issue occurring with only normal light touching:
http://www.youtube.com/watch?v=z6YFcOZwX2o
Also last night it happened while I was inserting a cable into the headphone jack.

[Q] Broken Power Button...

I searched the forums for this issue, but seems like no one else has experienced this yet..!? I'm not sure how it happened, but just 2 days ago, my power button stopped responding. In other words, no matter how much pressure I put on it, or how long I hold it, my tablet will not turn on or wake up from sleep..! I'm not even sure how it happened. I just left it near on the floor propped up near my night stand earlier this week and the next morning I noticed I had a tough time turning my tablet on... (However, I did notice before this that sometimes my power button was way too sensitive and would ask if I wanted to power off the tablet, when all I did was press it for a second to put it to sleep. Guess, that was signs of eminent failure?)
And it's definitely a hardware and not a charging problem, since I can make my tablet turn on by removing it from the dock for a few secs and then reconnecting it, but obviously this is not acceptable. And other than that I don't know how else to turn it on...
I bought my tablet from Amazon, so I can't take it back to any store. Has anyone here had this problem before and tried to repair it themselves? Or has anyone at least tried to send their tablets in for repair to ASUS after unlocking the bootloader, rooting and loading a custom ROM? How did that go for you?
Any advice or suggestions would be appreciated.

amazon has a superb return policy - at least here in germany - should be no prob in the US - just call them so they open a RMA for you - or send it to asus directly.
good luck
cheers

power to the button
d0ubl3_d1zzl 3 said:
I searched the forums for this issue, but seems like no one else has experienced this yet..!? I'm not sure how it happened, but just 2 days ago, my power button stopped responding. In other words, no matter how much pressure I put on it, or how long I hold it, my tablet will not turn on or wake up from sleep..! I'm not even sure how it happened. I just left it near on the floor propped up near my night stand earlier this week and the next morning I noticed I had a tough time turning my tablet on... (However, I did notice before this that sometimes my power button was way too sensitive and would ask if I wanted to power off the tablet, when all I did was press it for a second to put it to sleep. Guess, that was signs of eminent failure?)
And it's definitely a hardware and not a charging problem, since I can make my tablet turn on by removing it from the dock for a few secs and then reconnecting it, but obviously this is not acceptable. And other than that I don't know how else to turn it on...
I bought my tablet from Amazon, so I can't take it back to any store. Has anyone here had this problem before and tried to repair it themselves? Or has anyone at least tried to send their tablets in for repair to ASUS after unlocking the bootloader, rooting and loading a custom ROM? How did that go for you?
Any advice or suggestions would be appreciated.
Click to expand...
Click to collapse
My power button was giving me the power off / restart reboot which had been driving me crazy. Took the back off and investigated. The actual power button mechanism is flimsy and not well put together. After attempts with tape, with brief success the reboots returned. Today I looked again and took of the small bit of plastic with the silver button on it and noticed it was not central. Carefully peeled off the silver power button and attached it in the centre. Applied some tape and another piece in the plastic physical button mechanism to help it spring back. The result is my power button feels perfect and no more reboots so far.

Buster99 said:
amazon has a superb return policy - at least here in germany - should be no prob in the US - just call them so they open a RMA for you - or send it to asus directly.
Click to expand...
Click to collapse
jennies said:
..Today I looked again and took of the small bit of plastic with the silver button on it and noticed it was not central. Carefully peeled off the silver power button and attached it in the centre. Applied some tape and another piece in the plastic physical button mechanism to help it spring back. The result is my power button feels perfect and no more reboots so far.
Click to expand...
Click to collapse
Thanks for the input, guys. Glad to hear I'm not the only one and that it seems to be something I can try and fix on my own... I was mostly worried it was well known problem and ASUS wouldn't repair the devices that were tampered with or had unlocked bootloaders, but looks like they may not be thoroughly checking that. And my return window from Amazon expired in late June, so I figured it wasn't worth going through them anymore, but I've never had to that before, so I'm not sure...

jennies said:
My power button was giving me the power off / restart reboot which had been driving me crazy. Took the back off and investigated. The actual power button mechanism is flimsy and not well put together. After attempts with tape, with brief success the reboots returned. Today I looked again and took of the small bit of plastic with the silver button on it and noticed it was not central. Carefully peeled off the silver power button and attached it in the centre. Applied some tape and another piece in the plastic physical button mechanism to help it spring back. The result is my power button feels perfect and no more reboots so far.
Click to expand...
Click to collapse
What kind of tape did you use?

Got the Power Button Working...
trevor7428 said:
What kind of tape did you use?
Click to expand...
Click to collapse
I just pulled off the back (it has pressure pins, so i just use my nails, 'bcuz i don't have the plastic tool..), the Power Button is a 'lil switch, the top metallic part is held to the bottom part by a transparent piece of tape, if its not centered, just carefully remove it and place in the center.. If it the tape have enough glue to hold it back, You can use to same piece of tape to hold it back together.. If not, You can use a standard hmm (don't remember the name..) transparent tape to do the job... Hopefully the button keeps in place for while....

Power button problem?

Just bought Z5 dual in green.
Still brand new, 1 hour old.
A moment ago, power button got a bit sticky and would not pop back up.
Therefore could not turn screen on.
It has gone away since, only happened once.
But I am fairly sure that after this episode, power button started to make a tacky clicking sound every time I press the button.
QUESTION
does your z5 make this sound, and it's just that I failed to notice it from the beginning? Is this normal?
Was the power button getting stuck once a fluke, and won't happen again? Or could it be manufacturing defect?
Bit of a hassle to go back to the shop for exchange, and wanted to know if this sound is normal amongst other users or not.
Thanks for your replies in advance!

Any comment or opinion is greatly appreciated!

My power button clicks every time I use it which isn't often since I have tap to wake and the fingerprint sensor set up. Never got stuck though.

augie7107 said:
My power button clicks every time I use it which isn't often since I have tap to wake and the fingerprint sensor set up. Never got stuck though.
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Click to collapse
Thanks for the reply!
Just wanted to check, that my button clicks in sensation when pressed, as well as making the clicking sound at the same time.
Hard to describe, but I would say it sounds similar to a pc mouse clicking sound.
If I was blindfolded and someone wss clicking my power button, I could have thought that someone was using a pc mouse
Yours sounds like this too?

Yeah, it clicks at a slightly higher pitch to the volume key click.

jewelkobayashi said:
Just bought Z5 dual in green.
Still brand new, 1 hour old.
A moment ago, power button got a bit sticky and would not pop back up.
Therefore could not turn screen on.
It has gone away since, only happened once.
But I am fairly sure that after this episode, power button started to make a tacky clicking sound every time I press the button.
QUESTION
does your z5 make this sound, and it's just that I failed to notice it from the beginning? Is this normal?
Was the power button getting stuck once a fluke, and won't happen again? Or could it be manufacturing defect?
Bit of a hassle to go back to the shop for exchange, and wanted to know if this sound is normal amongst other users or not.
Thanks for your replies in advance!
Click to expand...
Click to collapse
mine is failed as well! I will post my experiences with SONY UK.

jewelkobayashi said:
Thanks for the reply!
Just wanted to check, that my button clicks in sensation when pressed, as well as making the clicking sound at the same time.
Hard to describe, but I would say it sounds similar to a pc mouse clicking sound.
If I was blindfolded and someone wss clicking my power button, I could have thought that someone was using a pc mouse
Yours sounds like this too?
Click to expand...
Click to collapse
Yes, mine sounds exactly like that.

Got the same issue, it's like the power button is sliding down, and you have to push it up to make it clickable again.

Thanks for your input guys.
I went back to sony centre where I got it from, and checked other Z5's
Since they all made similar clicking sounds, I decided to wait and see how it goes.
If I get the sticky power button again, I will return it.
Other than that, it is running beautifully!
It runs cooler than my Z3 too!

I got this thing too and i dont know if take it back to support... I started to noticed it up when i disabled fingertip sensor to unlock it just to check some stuff.
So maybe its my paranoia lol

dfavefenix said:
I got this thing too and i dont know if take it back to support... I started to noticed it up when i disabled fingertip sensor to unlock it just to check some stuff.
So maybe its my paranoia lol
Click to expand...
Click to collapse
Are you talking about the power button not coming back up? Our the stake clicking sound?
Update in my situation
Since the initial problem, it had not happened or repeated again, so I can say that it has worn in nicely.

jewelkobayashi said:
Are you talking about the power button not coming back up? Our the stake clicking sound?
Update in my situation
Since the initial problem, it had not happened or repeated again, so I can say that it has worn in nicely.
Click to expand...
Click to collapse
In the clicking sound

The Power button is clicky. It is not a fault!

The clicking sound is normal but even mine got stuck once, had to press it a few times to get it to come back up. Yours certainly wasn't an isolated incident.

I have been in a shop checking a new one and the button doesnt need to press so much like mine one. The girl has said me that if i send it to support they wont do anything to the phone because it does work well. Its just a little diference touch...
I will send it to support in december that i wil get a phone from a friend so i can use it while the checking thing

I have a gold Z5 (I know!)
They power button slipped downwards under the casing as I used it. EE were actually really helpful for once and replaced it as I'd only had it 4 weeks. Unfortunately the replacement phone has the same issue. It doesn't affect the function of the button at all, I just worry that it will slide down too far into the body and not come up again.
I don't think EE will replace it again as the guy was very nice and tried a few different ways to log the problem until it was accepted for replacement. It seems to be a problem for a few people, but as long as it keeps working I'm not too fussed! Just thought I'd mention it so anyone else with the same issue doesn't feel alone ?

I am having the same problem, Z5 gold rev2, got the phone on 5th february, wich is now 11 days old, power button gets stuck sometimes, thanks God I have double tap to wake, wich makes things less painful, but I am afraid that this could get worse by the time. Otherwise this phone is such a beatuy! works very well, but this with power button ruins good experience that I have with this device.

spaha-bih said:
I am having the same problem, Z5 gold rev2, got the phone on 5th february, wich is now 11 days old, power button gets stuck sometimes, thanks God I have double tap to wake, wich makes things less painful, but I am afraid that this could get worse by the time. Otherwise this phone is such a beatuy! works very well, but this with power button ruins good experience that I have with this device.
Click to expand...
Click to collapse
I am the OP.
My phone has not become worse. Everything the same, and is working all ok.
From my experience, pushing down on the button AND sliding the power button down towards the bottom of the phone at the same time makes it get stuck in that position. So as long as you avoid the sliding down bit, I never encountered a repeat of the problem.
If it does happen, and I have yet to hear of a power button on z5 that got permanently stuck, all you do is slide it up while depressing the power button.
Everything is still water resisting and perfect.
To add, I've been using it naked, and it is surprisingly scratch-free!

S7 Restarts only in safe mode

To start, I bought this phone used a few months ago. I'm traveling, my other phone was old and the camera was broken, and I wanted something that wouldn't be bricked if I fell into a river while hiking (it happened in the past; the current was faster and the river deeper than I anticipated). Anyways, so I got this S7 and the only issue seemed to be that the volume down key was a bit... off.
A few days ago, I went for a hike in here in the south of Spain, in the seemingly only place with some water... and... only thinking about the phone's supposed water-resistance, I went under a waterfall with it to take some video. It worked (although somewhat glitchy), then it displayed the volume mini-screen on the display as if I had pressed one of the volume buttons (I hadn't), and then it restarted. Into safe mode...
Since then, everything else besides the volume has worked without any flaw. I can use every other feature of the phone, but if I restart it, it ALWAYS starts into safe mode. Using the diagnostics screen (*#0*#), neither of the volume keys registers. I thought perhaps the volume down key was stuck as when I press the home and power buttons (without touching vol down), it takes a screenshot. So I took the back cover off and checked it.
The initially dodgy vol down button was a result of the previous owner breaking something and having the back cover taken off to fix it. They had reglued (rather than using the standard adhesive strip) the cover on and the glue had gotten into button's allocated space. Their shoddy gluing job was also the reason why water was able to enter so easily when I went under the waterfall... Anyways, I cleaned their glue out and detached the flex cable for the volume buttons. With no change. The phone still starts into safe mode and the screenshot is still taken without any need for the volume key.
My last thought was that if I hold the power and home key during startup, then maybe I can use the same process as a screenshot to get into download mode. Turns out I cannot...
---------------------
So, backstory and details aside, does anyone have any previous experiences like this? Could it, in fact, be the power buttons (I initially thought so, but the lack of change when detached makes me think otherwise)? Or did the water that seeped in maybe affect the motherboard and is there a place/method by which I could check this?
Any help on the issue would be greatly appreciated as I'm rather stumped at the moment.

Loose/Falling out Volume Button for Oneplus 7 Pro

I've recently noticed an issue with the volume button on my device. I don't know if it's always had the problem and I didn't notice it until recently due to using a case, but whenever I press volume down, the top half of the volume button will come completely out of the phone. I can see two little rubber nob looking things on the inside part of it. Volume up still works, but considering this is a relatively new device it's bothering me.
I'd take a picture but I don't have anything to take a picture with aside from the phone itself and it doesn't seem very visible in a mirror.
But I was wondering if this would be something fixable without taking the entire phone apart? I was considering seeing if warranty would cover it but if it'd require taking the phone apart I think I'd rather just live with the annoyance of knowing the issue exists rather than possibly messing up my device more from opening it up.

devsies said:
I've recently noticed an issue with the volume button on my device. I don't know if it's always had the problem and I didn't notice it until recently due to using a case, but whenever I press volume down, the top half of the volume button will come completely out of the phone. I can see two little rubber nob looking things on the inside part of it. Volume up still works, but considering this is a relatively new device it's bothering me.
I'd take a picture but I don't have anything to take a picture with aside from the phone itself and it doesn't seem very visible in a mirror.
But I was wondering if this would be something fixable without taking the entire phone apart? I was considering seeing if warranty would cover it but if it'd require taking the phone apart I think I'd rather just live with the annoyance of knowing the issue exists rather than possibly messing up my device more from opening it up.
Click to expand...
Click to collapse
I'm having the exact same issue. And also was wondering the same thing. I purchased a replacement button, I'm waiting for it to arrive, but not sure if I need to open my op7 up

Same problem here...

Had this phone 2 days, seriously. All of the sudden, when I press the volume buttons, it goes full loud or full silent automatically with 1 touch. If you press the button in the middle, maybe a middle/double push of up/down, like when you MSM, it will stop at the location you did this.
The only way I resolved it was to MSM the phone, don't root, and do all the updates and stop at 10.2 version. Working now.
Don't know what people who have no clue about MSM, rooting and resetting would do if their phone did this.

Same problem here...
I can't even press normally the volume down and can't lower the volume normally as I could the volume up. I will not send my phone to op service because it'd take weeks for it to come back, they'd wipe all the data and I don't have any other phone... Have you found any solution? I'd prefer to not disassemble the phone because there is always a chance that something would mess up, even in a service, and the back glass wouldn't have glue anymore. Maybe I should buy a button, and try to pull it out, and replace it? Or have you found any other solution to that? Because I have this phone for three weeks, also using a case...

Volume button OP7 OP7Pro
Does anyone know if the volume button is the same for OnePlus7 and OnePlus 7 Pro? I destroyed mine on OP 7 and not able to find a replacement online. Only OP 7Pro.