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Hello my volume buttons seem to be defected (when I press either the up or down key, the volume on my sensation goes up, then a split second later goes down again so I have no way of lowering and raising the volume. This happens even when I take off the case and just press the buttons on the main unit.
If nobody has any suggestions I think it best I take it back to HTC to get fixed. My phone is rooted and using Revolution HD rom though so I'd like to return it to stock. My CID has been super CID'd to 11111111 however it originally used to be HTC__053 (Thailand).
I have attached a screenshot of my software information - could someone please recommend which stock rom to flash from here?:
http://www.filefactory.com/f/c87a2330449af512/
Thanks :angel:
cutejenny said:
Hello my volume buttons seem to be defected (when I press either the up or down key, the volume on my sensation goes up, then a split second later goes down again so I have no way of lowering and raising the volume. This happens even when I take off the case and just press the buttons on the main unit.
If nobody has any suggestions I think it best I take it back to HTC to get fixed. My phone is rooted and using Revolution HD rom though so I'd like to return it to stock. My CID has been super CID'd to 11111111 however it originally used to be HTC__053 (Thailand).
I have attached a screenshot of my software information - could someone please recommend which stock rom to flash from here?:
http://www.filefactory.com/f/c87a2330449af512/
Thanks :angel:
Click to expand...
Click to collapse
I had the exact same problem a few weeks ago after driving through a rainshower; a reflash of my mod unfortunately didn't solve the problem, so I think you are experiencing the same hardware failure I had.
I managed to solve the problem, but for doing so I had to open my sensation and during the process destroy the "void"-label which sits on one of the screws. As I suspected a water damage because of the rain I was driving through before I didn't hesitate too long to take apart my sensation - my warranty was gone either way for me.
If you don't want to risk damaging your phone or losing your warranty you might want to keep your sensation the way it is now. I also kind of arranged myself with the situation before I decided to have a look at the inside of my sensation and actually repaired it succesfully.
If you press one of the volume buttons, the volume might not change, but the volume slider appears and you can change the volume by dragging the dot to your desired volume level. By drawing all the way to the left you have set up complete silence. If you want to turn to vibrate mode, you can press the volume-down button once. For me this worked quite well and I was able to set all volume-levels and modes without any problem.
But as having my sensation in a state it should not be quite bugged me I decided to have a go and try to solve the problem. I watched the tutorial videos available on youtube and saw that the volume-buttons are sitting on a separate board. I then took away the back plate and released the upper mainboard. After that I could pull out the volume-buttons-board, blew off the dust of it and reinserted it. After these steps both volume buttons worked as intended again. So if you think you have the required tools and are a bit handy in taking apart expensive stuff you might consider doing the same as I did.
Of course I want to emphasize that if you decide to take apart your sensation I will in no way take the responsibility for neither any damage that might happen during the process nor for the void warranty. I also can not guarantee, that what worked for me will work in your case.
If you only use the volume buttons for changing the volume (and not for rebooting in case your sensation freezed or starting in bootloader mode) you might consider learning how to live with the new "feature" of your sensation as I described in my third paragraph
Yes I've been using the method you described, tapping a volume button then dragging the volume on the screen. I'd quite like to get it fixed though and I'd rather not void the warranty - my device has been plagued with problems and I fully expect something else to go wrong with it in the future in which case I'd like to keep the warranty. Also the HTC service centre is literally round the corner from me so its not a big deal to get it repaired!
Could anyone please recommend which stock rom to flash my phone and return it to its original state so I can take it back to HTC?
jan.ringas said:
I watched the tutorial videos available on youtube and saw that the volume-buttons are sitting on a separate board. I then took away the back plate and released the upper mainboard. After that I could pull out the volume-buttons-board, blew off the dust of it and reinserted it. After these steps both volume buttons worked as intended again.
Click to expand...
Click to collapse
I have started having this problem today. No water damage or anything, it just started happening. Tried re-flashing ROM etc but no fix as you said.
I really would like to try to get it working properly again and I'm sure I could do this as I used to be a wiring tech for an electronics company. I'm just hesitant in case I fluff it up.
I'm experiencing the same issue with my volume up button, I can 'click' the volume up command but it is not recognised. The funny/annoying thing is that this happened to me before. Like a month ago, I had this same issue for two weeks, but then it disappeared. My guess is there's some dust or oxidation preventing the click to be recognised.
Stupid volume up press is being recognised again. I've tried to think of anything I might have done to achieve this but cannot think of anything. At least it was not the removal of the battery. I tried that but that did not make a difference.
Hi,
I recently received the OTA update for Jelly Bean, and I upgraded with no problems. However, now, my power button is only working when it wants to. If press it a bunch of times, it might turn on if I'm lucky, but most of the time it doesn't work. Right now, the only way for me to activate my screen is by connecting the charger, or asking someone to call me. The only way to turn off the screen is to wait for it to turn off! As you can imagine, I am quite PO'ed by this problem.
Has anyone run into a similar situation? It seems like a software issue to me because before the update, the button was working perfectly. Everything is stock, by the way. I was on CM9 before the update, but I flashed to stock ICS so that I could install the OTA update. I don't have the clockworkmod recovery anymore either.
Please help!
UPDATE:
I did a little hack to fix it, at least temporarily. Not sure how long it will last now, but at least it didn't cost me any $$$.
quoting myself from below:
I couldn't figure out how to root my phone without a power button because I'm a lazy guy and a work-around just isn't worth the trouble imo. So, instead, I decided to just open it up and see if I could fix it....and I did
First things first though:
I AM NOT RESPONSIBLE FOR ANY DAMAGES TO YOUR PHONE THAT MAY ARISE FROM THIS METHOD!
It's not a permanent fix, more like a hack, but a hack is better than a work-around any day. What I did was find the button on the motherboard, and then 'pinch' it with a small pair of pliers. My original fear was that the problem lied elsewhere on the phone because the actual button seemed to be clicking properly, but it's pretty much impossible to figure out what else the button is connected to and fix it. Luckily, pinching it made it work! I guess that the clicking mechanism isn't the same thing as what makes the contact in the button. If you are going to try pinching it, try not to pinch too hard. I did it a little too hard, and now the button doesn't come out as much as it used to, so it doesn't feel as good as the volume buttons. I'm pretty sure you just need to squeeze it enough so that it gets squished enough to make contact when you press it. Squeezing too much could almost definitely result in destroyed button.
So if anyone has the problem on their phone, and doesn't feel like paying a bunch of money and waiting a long time for it to be fixed, you can try this method to fix it (probably temporarily). Only problem, I guess, would be that you'd have to be more careful with how you treat the power button from now on. If you are good with a soldering iron and working with tiny components, you can probably find a new button on the internet and replace it yourself.
Click to expand...
Click to collapse
Sounds like infamous broken power button, which our phones suffer from.
Check this for a workaround.
Happened to me too. I tried to comfort myself into thinking it was a software problem. If your bootloader is unlocked and you're rooted, boot into recovery using Quick Boot and try to flash another rom and see if it solves anything. But I'm not hopeful. Most likely your power button just decided to give way.
https://play.google.com/store/apps/details?id=com.siriusapplications.quickboot
For now, if you set the lock screen to 'none' you can turn the phone on if you press the volume buttons.
If you're using a custom rom, I'm sure there's a option to wake the device using volume button under the display settings.
If you're using cm10, you can add the sleep button to the power widgets.
Sent from my Nexus 7 using xda app-developers app
Thanks for the reply guys. That's what I love about this forum: someone always has an answer to everything.
If the button actually broke I'm going to be very disappointed since I was trying to sell it to get a galaxy nexus. Horrible timing. :crying:
I Just found something weird. When I pull the battery, I can't power on the device with the power button, but if I connect the charger, then the button works. That is, it will power on when I press the button, not automatically when I connect the cable. Yes, the cable shows the charging icon, but it doesn't boot until I press the power button.
I still haven't flashed back to ICS to see if that fixed anything, but I'll post an update when I do.
I couldn't figure out how to root my phone without a power button because I'm a lazy guy and a work-around just isn't worth the trouble imo. So, instead, I decided to just open it up and see if I could fix it....and I did
First things first though:
I AM NOT RESPONSIBLE FOR ANY DAMAGES TO YOUR PHONE THAT MAY ARISE FROM THIS METHOD!
It's not a permanent fix, more like a hack, but a hack is better than a work-around any day. What I did was find the button on the motherboard, and then 'pinch' it with a small pair of pliers. My original fear was that the problem lied elsewhere on the phone because the actual button seemed to be clicking properly, but it's pretty much impossible to figure out what else the button is connected to and fix it. Luckily, pinching it made it work! I guess that the clicking mechanism isn't the same thing as what makes the contact in the button. If you are going to try pinching it, try not to pinch too hard. I did it a little too hard, and now the button doesn't come out as much as it used to, so it doesn't feel as good as the volume buttons. I'm pretty sure you just need to squeeze it enough so that it gets squished enough to make contact when you press it. Squeezing too much could almost definitely result in destroyed button.
So if anyone has the problem on their phone, and doesn't feel like paying a bunch of money and waiting a long time for it to be fixed, you can try this method to fix it (probably temporarily). Only problem, I guess, would be that you'd have to be more careful with how you treat the power button from now on. If you are good with a soldering iron and working with tiny components, you can probably find a new button on the internet and replace it yourself.
hopefully samsung issues a patch or something, this is just sad. after I did the OTA my power button also S#1T the bed. thanks to all the people who came up with the suggestions above...
Just got my white 32gb and out of the box it has a very sticky power button. Sticks all the way down almost every time I push it so the power menu comes up. Anybody else have something like this happen?
daledenton said:
Just got my white 32gb and out of the box it has a very sticky power button. Sticks all the way down almost every time I push it so the power menu comes up. Anybody else have something like this happen?
Click to expand...
Click to collapse
I'm having this happen actually. Did you find a way to pop the back off and fix it, or did you send it back?
http://www.ifixit.com/Teardown/Nexus+5+Teardown/19016 If you follow part of this guide then you can see how to carefully remove the back cover and then inspect why the power button is sticking.
DISCLAIMER: I am not responsible for any damages you may cause to your phone.
If I've helped them please hit the THANKS button.
sent from my neXus 5
CodemasterRob said:
I'm having this happen actually. Did you find a way to pop the back off and fix it, or did you send it back?
Click to expand...
Click to collapse
Actually after about a week of usage, it worked itself out and was fine. Haven't had a problem since, so I'd say just give it time and see if the problem resolves itself like mine.
Not sure if you've made the choice to unlock/root yet, but if you have, I'd highly suggest installing a kernel w/ sweep or tap to wake features. Additionally, it's (in my opinion, of course) a good habit to utilize a widget or toggle that will turn your screen off w/ a tap as well.
Obviously, if you determine you've got a manufacturer defect w/ the power button, by all means replace it. But the less dependent you are on the hard buttons, the less wear & tear on them. More often than not, these buttons are the first to go the longer you have your phone.
daledenton said:
Actually after about a week of usage, it worked itself out and was fine. Haven't had a problem since, so I'd say just give it time and see if the problem resolves itself like mine.
Click to expand...
Click to collapse
Mine seems to have sorted itself out too. The button doesn't seem to have that satisfying click my Nexus 4 did.
Glad your power button got sorted out. Being a new phone, I would probably send it back, rather than crack it open, but that's me.
On another note... Personally, I haven't touched my power button in a long time. I use "Gravity Screen," which shuts my phone off when I put my N5 in my pocket and turns it on when I pull it out, It also senses the micro-movements of my hands when I'm using it, and prevents the screen from timing out, If I set it down on a table, and it shuts off (due to timeout), I only have to wave my hand over it to turn it back on.
This app literally changed the way I use my phone, which is why I sprung for the $2 (ish) pro version, rather than the free one I linked. I highly recommend checking it out.
I RMA'd my 32GB White because of this as well as a vibration issue.
Sent from my Nexus 5
After 3 RMAs (= 4 different N5s) I stuck with the last phone and fixed the (loose) power button myself because I was fed up with the quality.
It is really no problem opening a phone, especially if you have done it with a PC before.
DISCLAIMER: I am not responsible for any damages you may cause to your phone.
So I've tried factory wiping and installing a few different roms and no matter which one I go to I keep getting these random reboots. This is particularly troubling when I restore an older rom that I know I was not having this particular issue on.
It is making my phone pretty close to unusable since it will often go into an "Optimizing apps!" speil draining battery and taking an obnoxiously long time to reboot. Not sure what is up. Any suggestions?
Snow_fox said:
So I've tried factory wiping and installing a few different roms and no matter which one I go to I keep getting these random reboots. This is particularly troubling when I restore an older rom that I know I was not having this particular issue on.
It is making my phone pretty close to unusable since it will often go into an "Optimizing apps!" speil draining battery and taking an obnoxiously long time to reboot. Not sure what is up. Any suggestions?
Click to expand...
Click to collapse
Try with a clean flash (or the factory images) without user data/modifications and see if your RRs are still there.
Is the power button stuck by any chance?
Primokorn said:
Try with a clean flash (or the factory images) without user data/modifications and see if your RRs are still there.
Click to expand...
Click to collapse
I've factory reset a few times and wiped everything except internal storage pretty much. Even tried wiping user data just to see if it would help
dicecuber said:
Is the power button stuck by any chance?
Click to expand...
Click to collapse
I don't think it's getting stuck it still seems to go in and out properly. I even took it out the case just to make sure there wasn't something I couldnt' seee putting pressure on it
Snow_fox said:
I've factory reset a few times and wiped everything except internal storage pretty much. Even tried wiping user data just to see if it would help
I don't think it's getting stuck it still seems to go in and out properly. I even took it out the case just to make sure there wasn't something I couldnt' seee putting pressure on it
Click to expand...
Click to collapse
The button will NOT seem to be stuck, even if it is, as the contact is made internally. My bro´s Nexus had this problem, and by the end it kept rebooting constantly because the button was making contact on its own. I fixed it by tapping vigorously at the area between the power button and the camera and that made it work.
A way to know if it is stuck could be to press the volume down key as soon as it restarts, if it goes into recovery, then there is no doubt the power button is stuck.
Don´t dismiss hardware problems, as many Nexus are affected by the power button issue and you already tried software solutions which didn´t work.
Hope you sort it out. Remember to use an app to avoid pressing the button so much, such as when waking the device. I recommend Gravity Screen, but there are many other options.
simonarturo said:
The button will NOT seem to be stuck, even if it is, as the contact is made internally. My bro´s Nexus had this problem, and by the end it kept rebooting constantly because the button was making contact on its own. I fixed it by tapping vigorously at the area between the power button and the camera and that made it work.
A way to know if it is stuck could be to press the volume down key as soon as it restarts, if it goes into recovery, then there is no doubt the power button is stuck.
Don´t dismiss hardware problems, as many Nexus are affected by the power button issue and you already tried software solutions which didn´t work.
Hope you sort it out. Remember to use an app to avoid pressing the button so much, such as when waking the device. I recommend Gravity Screen, but there are many other options.
Click to expand...
Click to collapse
Holding down volume after one reset actually put me into recovery. Plus it's restarting at times in recovery now :/
I doubt it's under warranty since I got it in feb 2014 x.x
Snow_fox said:
Holding down volume after one reset actually put me into recovery. Plus it's restarting at times in recovery now :/
I doubt it's under warranty since I got it in feb 2014 x.x
Click to expand...
Click to collapse
If you got it directly from Google, I'd try calling them up and asking for a replacement even if you are a few months off the warranty period, I have read some stories of them honoring warranties in order to get rid of stock. That'd be true even now that the new Nexus is supposedly releasing this year. Nothing wrong with trying, you might get a new, shiny phone.
That being said, don't worry, it's perfectly fixable. The part that gets stuck is not the button itself, but the part that goes into the motherboard, so don't bother fiddling with the black button. I managed to fix my brother's button by doing the following:
- Clean the area between the button and phone of debris or any dirt that could be causing it to be stuck. This is just to be on the safe side, as it is unlikely that it is the cause of the malfunction.
- Take the case off the phone if you haven't, and then put it upside down and tap vigorously with your fingers in the area between the camera and the power button. It might not work the first few times, but it eventually will release the part that is stuck.
- As soon as you can get it to turn on without rebooting itself, install Gravity Screen, or any other app that replaces the power button to wake up or turn the screen off. You are looking to use the button as few times as possible.
After doing that, his Nexus went for being unusable due to constant reboots to working fine. It's been almost 6 months since it happened so it is bound to work, just don't lose heart and patiently work at it. Tap a bit harder if it's not working. Let us know whether you managed to fix it.
simonarturo said:
The button will NOT seem to be stuck, even if it is, as the contact is made internally. My bro´s Nexus had this problem, and by the end it kept rebooting constantly because the button was making contact on its own. I fixed it by tapping vigorously at the area between the power button and the camera and that made it work.
A way to know if it is stuck could be to press the volume down key as soon as it restarts, if it goes into recovery, then there is no doubt the power button is stuck.
Don´t dismiss hardware problems, as many Nexus are affected by the power button issue and you already tried software solutions which didn´t work.
Hope you sort it out. Remember to use an app to avoid pressing the button so much, such as when waking the device. I recommend Gravity Screen, but there are many other options.
Click to expand...
Click to collapse
simonarturo said:
If you got it directly from Google, I'd try calling them up and asking for a replacement even if you are a few months off the warranty period, I have read some stories of them honoring warranties in order to get rid of stock. That'd be true even now that the new Nexus is supposedly releasing this year. Nothing wrong with trying, you might get a new, shiny phone.
That being said, don't worry, it's perfectly fixable. The part that gets stuck is not the button itself, but the part that goes into the motherboard, so don't bother fiddling with the black button. I managed to fix my brother's button by doing the following:
- Clean the area between the button and phone of debris or any dirt that could be causing it to be stuck. This is just to be on the safe side, as it is unlikely that it is the cause of the malfunction.
- Take the case off the phone if you haven't, and then put it upside down and tap vigorously with your fingers in the area between the camera and the power button. It might not work the first few times, but it eventually will release the part that is stuck.
- As soon as you can get it to turn on without rebooting itself, install Gravity Screen, or any other app that replaces the power button to wake up or turn the screen off. You are looking to use the button as few times as possible.
After doing that, his Nexus went for being unusable due to constant reboots to working fine. It's been almost 6 months since it happened so it is bound to work, just don't lose heart and patiently work at it. Tap a bit harder if it's not working. Let us know whether you managed to fix it.
Click to expand...
Click to collapse
I'm going to get in contact with google. I tried pushing down on the area between the camera and it didn't help much. It has started working again properly after a really peculiar work around. I just don't want to have to be super cautious of a button for the rest of the time i own my device :/
Snow_fox said:
I'm going to get in contact with google. I tried pushing down on the area between the camera and it didn't help much. It has started working again properly after a really peculiar work around. I just don't want to have to be super cautious of a button for the rest of the time i own my device :/
Click to expand...
Click to collapse
Please detail the peculiar work around you mention...
Sent from my XT1095 using Tapatalk 2
mazubo said:
Please detail the peculiar work around you mention...
Sent from my XT1095 using Tapatalk 2
Click to expand...
Click to collapse
Well someone mentioned maybe trying to clean it out somehow. I tried canned air and that didn't do anything so I formed a seal over the button using my mouth and then proceeded to exhale. It has yet to give me any trouble since then.
Had exactly the same issue, reboots over and over again, couldn't boot to bootloader without reboot...
What helped for me was something I read somewhere else, don't remember where, was knocking on the back cover between camera lense and the power switch, did it 4 days ago and it works since than..
Snow_fox said:
I formed a seal over the button using my mouth and then proceeded to exhale.
Click to expand...
Click to collapse
Sounds sexual
You can take the back cover off, and if you are careful there is no sticker or seal that would tell google you have opened the device. It is difficult to pull all the way off, the vibration motor is attached to the case back and comes off with it so it would seem stuck. You just have to keep pulling.
aaargh777 said:
Had exactly the same issue, reboots over and over again, couldn't boot to bootloader without reboot...
What helped for me was something I read somewhere else, don't remember where, was knocking on the back cover between camera lense and the power switch, did it 4 days ago and it works since than..
Click to expand...
Click to collapse
Pressing on the area between the camera and the on switch seems to help a lot of people it didn't seems ot have much of an effect for me. While my phone hasn't given me issues since shortly after I posted this thread I'm kinda worried I'm one drop away from the issue coming back
dicecuber said:
Sounds sexual
Click to expand...
Click to collapse
No way to avoid it sounding that way I fear.
fwayfarer said:
You can take the back cover off, and if you are careful there is no sticker or seal that would tell google you have opened the device. It is difficult to pull all the way off, the vibration motor is attached to the case back and comes off with it so it would seem stuck. You just have to keep pulling.
Click to expand...
Click to collapse
Would this allow me to repair it?
Yeah but you'd need to unscrew a plastic cover that is inside the phone. Phillips head screws, jewelers screwdriver size. Depends on if its dirt or a broken switch though.
fwayfarer said:
Yeah but you'd need to unscrew a plastic cover that is inside the phone. Phillips head screws, jewelers screwdriver size. Depends on if its dirt or a broken switch though.
Click to expand...
Click to collapse
Sorry to disappoint everyone but this is a widespread problem that google is aware of fro some time now. It's not the power button but it's burried deep in the software and appreas to have popped up right after the Lollipop 5.1 up date. Check out all the posts on Google
https://productforums.google.com/forum/#!topic/nexus/IJSOuc7gw0w[376-400]
While it apprears to be confined to the Nexus 5 I have had it happen with my nexus 4 just running stock L 5.1
I hope that casts some light on it
Weirdly enough, my power button works flawlessly on 5 and 5.1. Red 32gb from the google play store. I've opened the case multiple times and put Arctic silver knockoff heat compound in sloppily and without regard, no issues other than sprint screwing up their spark LTE rollout.
Blacksmith5 said:
Sorry to disappoint everyone but this is a widespread problem that google is aware of fro some time now. It's not the power button but it's burried deep in the software and appreas to have popped up right after the Lollipop 5.1 up date. Check out all the posts on Google
https://productforums.google.com/forum/#!topic/nexus/IJSOuc7gw0w[376-400]
While it apprears to be confined to the Nexus 5 I have had it happen with my nexus 4 just running stock L 5.1
I hope that casts some light on it
Click to expand...
Click to collapse
Sorry, I disagree. While some instances might be related to software, it has been proven that there is in fact a problem with the physical button getting stuck on Nexus 5 phones. You can check it online and will find lots of hits and even YouTube videos, most of them around the time before lollipop.
Best way to check whether it is software or hardware is to press the volume down key when your phone reboots by itself. If it takes you to the recovery, you can bet your cat that it is not lollipop's fault
So I'm suspecting that I have the wonky power button too but.....
I haven't been able to get it to go to recovery when pressing power down and I've defintely had a few restarts very recently.
More importantly, and something that I haven't seen anyone else post about; more often than not my N5 just shuts down. It's usually when I've doing something with the phone (today was flicking through my GPM library). I'll power it back on and it will boot cleanly and then (more often than not) power down again. Other times it will bootloop, but that's rare. It seems to me that if I let it boot up and then don't touch it for a while, it will stay up but I'm not sure that's consistent.
Anyone else seen or heard of the power button causing a powerdown instead of bootloop?
techinv said:
So I'm suspecting that I have the wonky power button too but.....
I haven't been able to get it to go to recovery when pressing power down and I've defintely had a few restarts very recently.
More importantly, and something that I haven't seen anyone else post about; more often than not my N5 just shuts down. It's usually when I've doing something with the phone (today was flicking through my GPM library). I'll power it back on and it will boot cleanly and then (more often than not) power down again. Other times it will bootloop, but that's rare. It seems to me that if I let it boot up and then don't touch it for a while, it will stay up but I'm not sure that's consistent.
Anyone else seen or heard of the power button causing a powerdown instead of bootloop?
Click to expand...
Click to collapse
You will need to troubleshoot this the old-fashioned way. Have you installed any updates, apps, mods or anything recently?
Best case scenario would be that you flash a stock image without restoring apps, kernel or any mods. Run the phone for some time, couple of days or so, and be on the lookout for power downs or reboots. After that, you can try adding a few apps at a time and keep checking. If the phone reboots even with a clean factory image, then I'd have to say the hardware is faulty. Could be the power button, could be something else.
Try it out and let us know
Just bought Z5 dual in green.
Still brand new, 1 hour old.
A moment ago, power button got a bit sticky and would not pop back up.
Therefore could not turn screen on.
It has gone away since, only happened once.
But I am fairly sure that after this episode, power button started to make a tacky clicking sound every time I press the button.
QUESTION
does your z5 make this sound, and it's just that I failed to notice it from the beginning? Is this normal?
Was the power button getting stuck once a fluke, and won't happen again? Or could it be manufacturing defect?
Bit of a hassle to go back to the shop for exchange, and wanted to know if this sound is normal amongst other users or not.
Thanks for your replies in advance!
Any comment or opinion is greatly appreciated!
My power button clicks every time I use it which isn't often since I have tap to wake and the fingerprint sensor set up. Never got stuck though.
augie7107 said:
My power button clicks every time I use it which isn't often since I have tap to wake and the fingerprint sensor set up. Never got stuck though.
Click to expand...
Click to collapse
Thanks for the reply!
Just wanted to check, that my button clicks in sensation when pressed, as well as making the clicking sound at the same time.
Hard to describe, but I would say it sounds similar to a pc mouse clicking sound.
If I was blindfolded and someone wss clicking my power button, I could have thought that someone was using a pc mouse
Yours sounds like this too?
Yeah, it clicks at a slightly higher pitch to the volume key click.
jewelkobayashi said:
Just bought Z5 dual in green.
Still brand new, 1 hour old.
A moment ago, power button got a bit sticky and would not pop back up.
Therefore could not turn screen on.
It has gone away since, only happened once.
But I am fairly sure that after this episode, power button started to make a tacky clicking sound every time I press the button.
QUESTION
does your z5 make this sound, and it's just that I failed to notice it from the beginning? Is this normal?
Was the power button getting stuck once a fluke, and won't happen again? Or could it be manufacturing defect?
Bit of a hassle to go back to the shop for exchange, and wanted to know if this sound is normal amongst other users or not.
Thanks for your replies in advance!
Click to expand...
Click to collapse
mine is failed as well! I will post my experiences with SONY UK.
jewelkobayashi said:
Thanks for the reply!
Just wanted to check, that my button clicks in sensation when pressed, as well as making the clicking sound at the same time.
Hard to describe, but I would say it sounds similar to a pc mouse clicking sound.
If I was blindfolded and someone wss clicking my power button, I could have thought that someone was using a pc mouse
Yours sounds like this too?
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Click to collapse
Yes, mine sounds exactly like that.
Got the same issue, it's like the power button is sliding down, and you have to push it up to make it clickable again.
Thanks for your input guys.
I went back to sony centre where I got it from, and checked other Z5's
Since they all made similar clicking sounds, I decided to wait and see how it goes.
If I get the sticky power button again, I will return it.
Other than that, it is running beautifully!
It runs cooler than my Z3 too!
I got this thing too and i dont know if take it back to support... I started to noticed it up when i disabled fingertip sensor to unlock it just to check some stuff.
So maybe its my paranoia lol
dfavefenix said:
I got this thing too and i dont know if take it back to support... I started to noticed it up when i disabled fingertip sensor to unlock it just to check some stuff.
So maybe its my paranoia lol
Click to expand...
Click to collapse
Are you talking about the power button not coming back up? Our the stake clicking sound?
Update in my situation
Since the initial problem, it had not happened or repeated again, so I can say that it has worn in nicely.
jewelkobayashi said:
Are you talking about the power button not coming back up? Our the stake clicking sound?
Update in my situation
Since the initial problem, it had not happened or repeated again, so I can say that it has worn in nicely.
Click to expand...
Click to collapse
In the clicking sound
The Power button is clicky. It is not a fault!
The clicking sound is normal but even mine got stuck once, had to press it a few times to get it to come back up. Yours certainly wasn't an isolated incident.
I have been in a shop checking a new one and the button doesnt need to press so much like mine one. The girl has said me that if i send it to support they wont do anything to the phone because it does work well. Its just a little diference touch...
I will send it to support in december that i wil get a phone from a friend so i can use it while the checking thing
I have a gold Z5 (I know!)
They power button slipped downwards under the casing as I used it. EE were actually really helpful for once and replaced it as I'd only had it 4 weeks. Unfortunately the replacement phone has the same issue. It doesn't affect the function of the button at all, I just worry that it will slide down too far into the body and not come up again.
I don't think EE will replace it again as the guy was very nice and tried a few different ways to log the problem until it was accepted for replacement. It seems to be a problem for a few people, but as long as it keeps working I'm not too fussed! Just thought I'd mention it so anyone else with the same issue doesn't feel alone ?
I am having the same problem, Z5 gold rev2, got the phone on 5th february, wich is now 11 days old, power button gets stuck sometimes, thanks God I have double tap to wake, wich makes things less painful, but I am afraid that this could get worse by the time. Otherwise this phone is such a beatuy! works very well, but this with power button ruins good experience that I have with this device.
spaha-bih said:
I am having the same problem, Z5 gold rev2, got the phone on 5th february, wich is now 11 days old, power button gets stuck sometimes, thanks God I have double tap to wake, wich makes things less painful, but I am afraid that this could get worse by the time. Otherwise this phone is such a beatuy! works very well, but this with power button ruins good experience that I have with this device.
Click to expand...
Click to collapse
I am the OP.
My phone has not become worse. Everything the same, and is working all ok.
From my experience, pushing down on the button AND sliding the power button down towards the bottom of the phone at the same time makes it get stuck in that position. So as long as you avoid the sliding down bit, I never encountered a repeat of the problem.
If it does happen, and I have yet to hear of a power button on z5 that got permanently stuck, all you do is slide it up while depressing the power button.
Everything is still water resisting and perfect.
To add, I've been using it naked, and it is surprisingly scratch-free!