Related
I've been experiencing an issue with the Home button since the day I got the device.
A few times the Recent Applications screen has popped up seemingly on its own, while I was in the middle of doing something else. At first I thought it was just a software glitch and carried on. The haptic feedback pulses twice quickly. The backlight of the Home button turns off, the backlights for the Back, Menu and Search buttons stay on, the Back, Menu, Search and Home buttons no longer respond to touch or generate haptic feedback, essentially paralyzed. It remains this way for approximately nine seconds before the Home button lights up again and the all of the shortcut buttons become responsive again, otherwise the only way to get out of the Recent Applications screen is to either cycle the power button and unlock the screen, or select one of the recent applications.
I have figured out how to reproduce this problem by pressing around with the very tip of my thumb along the seam where the glass and plastic lip meet with a little more pressure than normally necessary to register a touch. I am careful to avoid touching the normal hot zone for any button. I start from the far left corner under the search button, and make my way towards the home button little by little. Somewhere between the Menu and Search buttons when I release my thumb after pressing firmly, the haptic feedback pulses twice and the issue occurs. I can reproduce this issue anywhere along the edge on the bottom right half of the phone and about 1" up the right side of the phone, far from the Home button.
I suspect there is something wrong with the capacitive layer of my screen.
Please see if you can reproduce this or something similar on your phone, just bear in mind that you will need to press firmly (not too hard but not soft).
The unfortunate thing about this problem is that it can be activated inadvertently while gripping the phone during normal operation, interrupting whatever you are doing for the time it takes to resolve itself.
This is literally the only issue I've had with the phone in the week I've owned it and I am considering whether or not I want to play russian roulette with exchange units (and other issues like bad screens and bad weak back buttons) because everything else seems to be perfect.
Video of the issue in action here:
http://www.youtube.com/watch?v=5gqqeVbePYA
Same thing happens with me on the swap unit I got today. Bummed like no other.
Tried replicating this with my device with (thankfully) no results.
one and one... I wonder how many other phones are affected then, and how many people have it but haven't noticed yet, e.g.; "you're holding it wrong".
Hm. Just tried to replicate this on my Nexus S, no issues.
Mine did the same thing at least twice a day. However, it has not happened again since the GRH78 update. (Knock on wood).
Have your received the update?
This just happened to me for the first time about an hour ago. I have the new update too, sadly.
Yes I have the update.
I can't replicate this problem, but nonetheless, it still happens.
I have this same problem with my back button. I can't replicate it but it just randomly happens to me. I have the update and I also tried using Paul's Tom and it still happens.
Sent from my Nexus S using XDA App
This happens with my back button.
Sent from my Nexus S using XDA App
happens to mine too, also the home button. doesn't bother me too much, though. and I also have the update.
I had something even weirder tonight.
I did a factory reset, then proceeded to install everything back on when I noticed that my home key wasn't doing its job at all. Still had the haptic feedback so the input was received, but it did absolutely nothing. So I did another factory reset and that seemed to have cured the problem. My home button is working again (but i still have the other problem from time to time)
Had it happen again inadvertently today, if you notice from my video the spot where it can be activated next to the Maps icon also happens to be conveniently where your finger ends up when swiping to unlock. I was holding the phone one handed and unlocking with my thumb and it triggered the problem. Might try for an exchange this week. It shouldn't behave this way.
For those of you who are experiencing it with your Back button, does the backlight turn off for 9 seconds on your Back button?
I don't know everything about how the hardware works but I'm guessing that there is some kind of short, the controller for the capacitive layer gets confused and resets. Could explain why it takes the same amount of time to come back to normal every time. It also seems like it might be related to case/screen flex, where pressing on a part of the case bends the capacitive layer just enough to short the circuit.
This issue came on my two days old Nexus S too, but with the back button. It has happened two times now. I think that's a software issue that come along with Gingerbread. It's something like it registering a touch and sometimes the OS think it was the buttons that were pressed...
ViLANDER said:
This issue came on my two days old Nexus S too, but with the back button. It has happened two times now. I think that's a software issue that come along with Gingerbread. It's something like it registering a touch and sometimes the OS think it was the buttons that were pressed...
Click to expand...
Click to collapse
Does your back button black out for ~9 seconds?
I haven't had any button issues whatsoever since I got mine on the 24th.
No, more like two seconds.
Sent from my Nexus S using Tapatalk
selectormoldy said:
Does your back button black out for ~9 seconds?
Click to expand...
Click to collapse
No, more like two seconds.
Sent from my Nexus S using Tapatalk
Here's a new video shot today showing the issue occurring with only normal light touching:
http://www.youtube.com/watch?v=z6YFcOZwX2o
Also last night it happened while I was inserting a cable into the headphone jack.
Hey ya all
Ive tried to google for this issue but haven't found anything. I got it yesterday evening, about 1-2 hours after OTA update to 2.3.4.
So what happens is when I hit the on/off button to turn of the screen, it sometimes goes black for about half a second and then turns back on. Same when I try to wake it, goes light and then goes dark. So it seams like a dubbleclick almost.
Sometimes I've also got the issue that my Home button just keeps making screen shots, took me a while to figure out thats conected to the power button. How am I supposed to take a screenshot? Could it be a simple hardware issue where the button gets stuck? I've tried to remove the backcover and clean up, but it all seams fine for my untrained eye.
How are you holding the phone when this happens? This same thing happens to me sometimes if I kind of wrap my hand around it when I pick it up. I unconsciously hit the volume button like half a second before I hit the power button, and the volume button wakes the phone & then the power button turns it right back off.
It can happen whatever way Im holding it im afraid, and it has only occured since last night. Lets see if someone else got this after 2.3.4 or if its just a wierd coincidence.
And also, as I said, it seam to bug out my screenshot function.
That's not a coincidence, happens to me as well.
My guess is that's because of the new screenshot feature (hold Power+Home). Can anyone hazard a guess as to how to turn it off?
Well, guess it's a good thing it aint then, hopefully it'll get fixed.
No one else with this issue? It anoyys me alot
I have this issue, but it only happens if I press the button too fast or something. I don't know how to explain.
happens to me too
Randomly enough, just tried the screenshot function and it said saved to Camera folder but it's not there. What app is used to take it? Someone said it was MySketcher but I don't know
I spoke to HTC support sweden today and they didnt seam to be aware of this issue atleast. Keeps happening to me about 30% of the times i hit the button.. I dont think its hardware issue but didnt care to factory reset the phone yet.. Anyone of you with the issue has other than stock rom? Did it only happen after you upgraded to latest firmware? Ive only had it since 2.3.4.
I'm getting this exact same issue since upgrading to 2.3.4. I have a stock ROM too. It's really annoying, press the on/off button and it doesnt always turn it off, it does exactly the same as what the op says.
Also getting it take screen shots when I press the home button.
isak888 said:
Hey ya all
Ive tried to google for this issue but haven't found anything. I got it yesterday evening, about 1-2 hours after OTA update to 2.3.4.
So what happens is when I hit the on/off button to turn of the screen, it sometimes goes black for about half a second and then turns back on. Same when I try to wake it, goes light and then goes dark. So it seams like a dubbleclick almost.
Sometimes I've also got the issue that my Home button just keeps making screen shots, took me a while to figure out thats conected to the power button. How am I supposed to take a screenshot? Could it be a simple hardware issue where the button gets stuck? I've tried to remove the backcover and clean up, but it all seams fine for my untrained eye.
Click to expand...
Click to collapse
well for same issue i got my power button changed...now its fine... i had this issue and was mad... so after change its gud... itz mostly coz of overstressed power button...c ur power button is fine... in recovery also it must b mis-behaving?
Edit : i am on 2.3.4 stock as of now
lalitsehgal21 said:
well for same issue i got my power button changed...now its fine... i had this issue and was mad... so after change its gud... itz mostly coz of overstressed power button...c ur power button is fine... in recovery also it must b mis-behaving?
Edit : i am on 2.3.4 stock as of now
Click to expand...
Click to collapse
Was abit tricky to understand you, well anyway, so you had it repaired then? Id love to avoid that, hate being without the phone. But maybe thats the only solution.
Thanks for your input.
Yea I'm not so sure if this is a software thing. I haven't experienced this during regular use, but I have experienced a double-press effect while in Clockwork Mod. If I press the button on the leftmost part and do it slowly, I can get a double click without actually clicking it twice. Scares the crap out of me when I'm flashing roms and kernels.
So maybe something is up with the power button itself? Too sensitive maybe?
same issue here, was afraid it was my button. first i thought it was crt animations that were causting it. i have to go in to build.prop and turn off power+home screen shots because half the time i hit home it take a screenshot. not sure what's up with the power button.
have the issue on both bulletproof and eaglesblood, both 2.3.4
Happens to me as well and drives me absolutely insane.. The problem is definitely hardware.. I got a replacement back cover under warranty and after two weeks the problem is back just as bad.
To somewhat remedy the screen off/on flicker, i use 'screen off and lock' for long press of search button.. Not the same I know, but at least it doesn't flicker back on.
As for recovery, you can use home/menu for up/down, back for back and search for select.. I find this light years easier than having to ninja push the power button to avoid a double press.
I wish there was some way to fix the damn button tho.. I don't understand how HTC screwed it up so bad.
Sent from my HTC Sensation Z710e using XDA App
Having the same problem. Is the problem with the back cover or the phone itself? I looked at the button underneath the case and it looks bent. I was thinking maybe a tiny piece of paper inside would help, if it does, I'll report back
EDIT: playing with the button with the case off shows no problem. It has to be the way the case interacts with the button
EDIT 2: A piece of paper doesn't completely relieve the problem but does make it much harder to reproduce, and in my opinion, it's much nicer to press now
EDIT 3: Thicker paper=issue solved. I'll send HTC an email about it not reaching the button all the way, maybe they can do a recall on affected backings
Flippy125 said:
Having the same problem. Is the problem with the back cover or the phone itself? I looked at the button underneath the case and it looks bent. I was thinking maybe a tiny piece of paper inside would help, if it does, I'll report back
EDIT: playing with the button with the case off shows no problem. It has to be the way the case interacts with the button
EDIT 2: A piece of paper doesn't completely relieve the problem but does make it much harder to reproduce, and in my opinion, it's much nicer to press now
EDIT 3: Thicker paper=issue solved. I'll send HTC an email about it not reaching the button all the way, maybe they can do a recall on affected backings
Click to expand...
Click to collapse
I dont understand exactly what you did, but id be glad to know!
isak888 said:
I dont understand exactly what you did, but id be glad to know!
Click to expand...
Click to collapse
I ripped off a little piece of paper from a paper cd case about the width of the button inside, I then folded it until I found the perfect thickness and set it on top. I just carefully put the backing back on. It pushes the power button up about double what it was. I'd take pics but all it is is a piece of paper sitting on top XD
Sent from my HTC Sensation 4G using XDA Premium App
Got an email back from HTC saying they'll use the information for "future devices"
Sent from my HTC Sensation 4G using XDA Premium App
Hi,
Did u feel in your's phone that the power buttom working twice in one click??
Its make me crazy !!!
I checked in "key test" and when i click on the power buttom it's send dubble command
What can i do?
I have this problem as well. The best solution I've found is using CM7 -- there's an option to wake the device with the volume rocker, and it works much easier.
Good luck.
just started noticing this issue on my phone recently - extremely annoying. i wonder if it's the button going bad or if it's the switch itself going bad and getting caught in some kind of weird angle upon release?
HTC said that it is a hardware issue, and why do we need more threads like this? I am sure there have been at least 2.
Hi everyone, just registered here as am having a few pretty big annoyances with my Sensation.
Just wanted to chip in with my experiences of back-button issues; I've already had to send one Sensation back because the button's microswitch went faulty (was stuck on) and it looks like this is a weak link with this hardware.
Has anyone else had the power switch fail on them completely?
/Al
Hello!
A few days ago my desire s started acting very weird. Sometimes the four buttons don't work (home, back, etc.) and sometimes my finger gestures aren't recognised. For example if I want to call somebody and then click on the home button my device thinks I pressed on the call button instead. Or if I am in some menu and I click on some of the four buttons, my desire s thinks I pressed the display somewhere else on the screen. Sometimes it helps if I turn the display off and then immediately on. But after a few clicks the same behaviour again.
I wanted to install a custom rom anyway, so I did a full wipe and installed Fallout. But nothing changed. Do you think my device is broken?
Ive had this top my screen was replaced under warranty mine was stick at the time
Sent from my HTC Desire S using xda premium
ratzer said:
Hello!
A few days ago my desire s started acting very weird. Sometimes the four buttons don't work (home, back, etc.) and sometimes my finger gestures aren't recognised. For example if I want to call somebody and then click on the home button my device thinks I pressed on the call button instead. Or if I am in some menu and I click on some of the four buttons, my desire s thinks I pressed the display somewhere else on the screen. Sometimes it helps if I turn the display off and then immediately on. But after a few clicks the same behaviour again.
I wanted to install a custom rom anyway, so I did a full wipe and installed Fallout. But nothing changed. Do you think my device is broken?
Click to expand...
Click to collapse
Your phone has somehow been exposed to high temperatures?
Not that I am aware of. Though these things happened when I was out in the garden playing with my phone while the weather was pretty hot (about 30 degrees). But I don't think that you mean that with high temperatures, do you?
ratzer said:
Not that I am aware of. Though these things happened when I was out in the garden playing with my phone while the weather was pretty hot (about 30 degrees). But I don't think that you mean that with high temperatures, do you?
Click to expand...
Click to collapse
Excessive heat can lead to detachment of the adhesive that is bonded touchscreen, it's not making edge contact. It happened to my ex HTC Hero on a sunny day (the phone was black)
Have you tried factory reset maybe this fixes it
Sent from my HTC Desire S using xda premium
kamei said:
Have you tried factory reset maybe this fixes it
Sent from my HTC Desire S using xda premium
Click to expand...
Click to collapse
It happened here sometimes with gingerbread stock while on *charging*! Only when charging. It's not happening on ICS RUU update.
I had the same problem a fortnight to a week back... exactly as OP describes (phone 6 months old from new). I've factory reset and changed ROMs, the problem remains.
But since 4 days now, my phone has become completely unusable.
The back and menu touch buttons don't work at all now. And some area's of the screen are dead, and brown coloured.
It's a PITA every time I have to type anything as my keyboard keys don't work at all (and other area's). Then, randomly, after 2-10 seconds, none of the keys or phone touchscreen will work until I off->on the screen.
Anyone please any idea of a fix (to me, it looks like hardware)?
If not, anyone ANY idea how to add a back button somehow? Or even assign the search button the back button function?
I desperately need the back button working. TIA!
I have exactly the same problem with my Desire S (stock ICS). Anybody of you solved this?
Thanks.
Just bought Z5 dual in green.
Still brand new, 1 hour old.
A moment ago, power button got a bit sticky and would not pop back up.
Therefore could not turn screen on.
It has gone away since, only happened once.
But I am fairly sure that after this episode, power button started to make a tacky clicking sound every time I press the button.
QUESTION
does your z5 make this sound, and it's just that I failed to notice it from the beginning? Is this normal?
Was the power button getting stuck once a fluke, and won't happen again? Or could it be manufacturing defect?
Bit of a hassle to go back to the shop for exchange, and wanted to know if this sound is normal amongst other users or not.
Thanks for your replies in advance!
Any comment or opinion is greatly appreciated!
My power button clicks every time I use it which isn't often since I have tap to wake and the fingerprint sensor set up. Never got stuck though.
augie7107 said:
My power button clicks every time I use it which isn't often since I have tap to wake and the fingerprint sensor set up. Never got stuck though.
Click to expand...
Click to collapse
Thanks for the reply!
Just wanted to check, that my button clicks in sensation when pressed, as well as making the clicking sound at the same time.
Hard to describe, but I would say it sounds similar to a pc mouse clicking sound.
If I was blindfolded and someone wss clicking my power button, I could have thought that someone was using a pc mouse
Yours sounds like this too?
Yeah, it clicks at a slightly higher pitch to the volume key click.
jewelkobayashi said:
Just bought Z5 dual in green.
Still brand new, 1 hour old.
A moment ago, power button got a bit sticky and would not pop back up.
Therefore could not turn screen on.
It has gone away since, only happened once.
But I am fairly sure that after this episode, power button started to make a tacky clicking sound every time I press the button.
QUESTION
does your z5 make this sound, and it's just that I failed to notice it from the beginning? Is this normal?
Was the power button getting stuck once a fluke, and won't happen again? Or could it be manufacturing defect?
Bit of a hassle to go back to the shop for exchange, and wanted to know if this sound is normal amongst other users or not.
Thanks for your replies in advance!
Click to expand...
Click to collapse
mine is failed as well! I will post my experiences with SONY UK.
jewelkobayashi said:
Thanks for the reply!
Just wanted to check, that my button clicks in sensation when pressed, as well as making the clicking sound at the same time.
Hard to describe, but I would say it sounds similar to a pc mouse clicking sound.
If I was blindfolded and someone wss clicking my power button, I could have thought that someone was using a pc mouse
Yours sounds like this too?
Click to expand...
Click to collapse
Yes, mine sounds exactly like that.
Got the same issue, it's like the power button is sliding down, and you have to push it up to make it clickable again.
Thanks for your input guys.
I went back to sony centre where I got it from, and checked other Z5's
Since they all made similar clicking sounds, I decided to wait and see how it goes.
If I get the sticky power button again, I will return it.
Other than that, it is running beautifully!
It runs cooler than my Z3 too!
I got this thing too and i dont know if take it back to support... I started to noticed it up when i disabled fingertip sensor to unlock it just to check some stuff.
So maybe its my paranoia lol
dfavefenix said:
I got this thing too and i dont know if take it back to support... I started to noticed it up when i disabled fingertip sensor to unlock it just to check some stuff.
So maybe its my paranoia lol
Click to expand...
Click to collapse
Are you talking about the power button not coming back up? Our the stake clicking sound?
Update in my situation
Since the initial problem, it had not happened or repeated again, so I can say that it has worn in nicely.
jewelkobayashi said:
Are you talking about the power button not coming back up? Our the stake clicking sound?
Update in my situation
Since the initial problem, it had not happened or repeated again, so I can say that it has worn in nicely.
Click to expand...
Click to collapse
In the clicking sound
The Power button is clicky. It is not a fault!
The clicking sound is normal but even mine got stuck once, had to press it a few times to get it to come back up. Yours certainly wasn't an isolated incident.
I have been in a shop checking a new one and the button doesnt need to press so much like mine one. The girl has said me that if i send it to support they wont do anything to the phone because it does work well. Its just a little diference touch...
I will send it to support in december that i wil get a phone from a friend so i can use it while the checking thing
I have a gold Z5 (I know!)
They power button slipped downwards under the casing as I used it. EE were actually really helpful for once and replaced it as I'd only had it 4 weeks. Unfortunately the replacement phone has the same issue. It doesn't affect the function of the button at all, I just worry that it will slide down too far into the body and not come up again.
I don't think EE will replace it again as the guy was very nice and tried a few different ways to log the problem until it was accepted for replacement. It seems to be a problem for a few people, but as long as it keeps working I'm not too fussed! Just thought I'd mention it so anyone else with the same issue doesn't feel alone ?
I am having the same problem, Z5 gold rev2, got the phone on 5th february, wich is now 11 days old, power button gets stuck sometimes, thanks God I have double tap to wake, wich makes things less painful, but I am afraid that this could get worse by the time. Otherwise this phone is such a beatuy! works very well, but this with power button ruins good experience that I have with this device.
spaha-bih said:
I am having the same problem, Z5 gold rev2, got the phone on 5th february, wich is now 11 days old, power button gets stuck sometimes, thanks God I have double tap to wake, wich makes things less painful, but I am afraid that this could get worse by the time. Otherwise this phone is such a beatuy! works very well, but this with power button ruins good experience that I have with this device.
Click to expand...
Click to collapse
I am the OP.
My phone has not become worse. Everything the same, and is working all ok.
From my experience, pushing down on the button AND sliding the power button down towards the bottom of the phone at the same time makes it get stuck in that position. So as long as you avoid the sliding down bit, I never encountered a repeat of the problem.
If it does happen, and I have yet to hear of a power button on z5 that got permanently stuck, all you do is slide it up while depressing the power button.
Everything is still water resisting and perfect.
To add, I've been using it naked, and it is surprisingly scratch-free!