Got my U12+ Christmas gift this year -- fingerprint sensor doesn't work and the setting no longer exists either! I did a full factory reset and still got nothing. Is this just a me issue with a potential hardware failure, or has anyone else experienced this problem?
Not that anyone cares because it seems I'm the only one having this issue, I'm sending the phone into HTC for potential repair. Not holding my breath, but maybe I'll be surprised and they'll cover it under warranty. Time will tell....
HTC U12 plus
same here, today is 28/01/2020 and my fingerprint sensor disabled, i've tried eeeeverything, but nothing helps.
so do not recommend for me, washing sensor (any), reset, restart, wipe data, safe mode.
sHotex said:
same here, today is 28/01/2020 and my fingerprint sensor disabled, i've tried eeeeverything, but nothing helps.
so do not recommend for me, washing sensor (any), reset, restart, wipe data, safe mode.
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Wasn't going to reply to my own thread, but will now that someone else has this issue....
I sent the phone in for repair and they claim it was due to water damage and therefore not covered under warranty. Not much I can argue since if the sticker is colored it won't matter that it's never been submerged in water before.
It's been "in repair" status since Jan 15th and they said it can take up to 30 days before it's fixed and returned.
Thankfully I kept my old phone so I have something to use while this process plays out.
You're not the only one with that problem.
I'm experiencing same problem some a few days.
Fingerprint app simply won't open.
Will probably try factory reset before sending it to repair.
Since yesterday I have the same problem.
It looks like the fingerprint app crashes by opening.
I too have had the same problem since yesterday. Nobody solved?
Resolved. The connector had come off. It was enough to open the back and reconnect it.
C0rs41r said:
Resolved. The connector had come off. It was enough to open the back and reconnect it.
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I dropped my phone about 30cm height on a carpet, and the sensor stopped working. I certainly hope your solution works for me too...was it the little cable that connects the sensor to the phone motherboard? Hate opening these phones because I always manage to damage the case when I pry it open
JudicatorDex said:
I dropped my phone about 30cm height on a carpet, and the sensor stopped working. I certainly hope your solution works for me too...was it the little cable that connects the sensor to the phone motherboard? Hate opening these phones because I always manage to damage the case when I pry it open
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RESOLVED: There, I fixed it! So for anyone with this issue, its a pretty ****ty design from HTC...the port that connects the finger print sensor to the mainboard pops off rather easy. If you drop your phone on its back the port pops out. I bought one of those bathroom hanger suction thingies from a cheap plastic store and used it to pull the back panel away so I could fit a guitar pick. Works like a charm. Remember to take out the sim tray, and be very careful not to crack the back cover. Start from the bottom (just above the charging port) lifting the panel with the suction tool only slightly and go around in a circle. Don't push your prying tool in further than 20mm or you might damage the finger sensor cable. Patience is key. Thanks to C0rs41r above for the info. All the best.
Me too ?i have this problem, i don't know why the printerfinger scanner doesn't work , when i go to settings > security, i cannot see the option . What should i do?
Thanks This worked for me. It was very easy to fix. There is a single snap connector. I didn't even need to remove the entire back piece. I was able to slide a pry tool along the top, back left and bottom and open it like a book. The ribbon likes to sit on the back. Don't be fooled, its not directly attached. Just move it into place and press down. You will feel it pop into place. Turn on the phone and you should be able to open the Fingerprint app again.
Meus amigos, estou com o mesmo problema no meu HTC U12 +, a impressão digital não funciona, a configuração não está disponível, como conseguiram resolver?
Alternative solution identified after 2 years!
In short, I registered my fingerprint through Google Pay.
Background: The fingerprint setting is missing from general menu but I realise I could wake my phone by touching the fingerprint sensor, so I believe it's software issue rather than hardware issue.
I had the issue for around 2 years now and none of the suggested fix worked (reset, remove security lock, resitting fingerprint sensor).
Before this, whenever I try to get back the fingerprint setting by removing security lock, I ignored the prompt from Google Pay mentioning that it needs to have security lock in place to work. But today I went into the reminder, and it brought me to page where I can setup the security lock and fingerprint, YES! FINGERPRINT!
So I managed to add 5 fingerprints (same amount as stock setting) and unlock my phone successfully. However the fingerprint setting is still missing from the general menu, and I couldn't found a way to get into the screen lock setting within Google Pay either. Whenever I need to reset my fingerprint data, I will need to remove security lock from general menu, and go into Google Pay so that it will prompt me about the security requirement, then I can re-add my fingerprint through it.
Related
Hi,
I recently replaced my cracked screen and all went well, expect that now the proximity sensor doesn't seem to work 90% of the time. When I make a phone call the screen goes off and it won't come back on when I move the phone away from my face. Either party has to hang up in order to get the screen back on. I've opened the phone up and double checked the ribbons and cables, everything seems ok.
The sensor itself appears to be fine, it's connected direct to the motherboard by the looks of things. I've wiped the phone completely just in case it was software related but that hasn't helped. Has anyone got any advice on how to fix this? I guess I could try to source a broken One S and replace the motherboard, but I don't want to spend too much on getting it working.
Any troubleshooting advice most welcome..
Cheers...
Mines been doing this since the htc repair centre had it,but its got a lot worse recently, proper random though it will work say 10% of the time.
I can't help with the sensor but I set the power button to end calls, its in the accessibility tab in settings, does make it impossible to use the key pad for options on phone calls though.
My screen goes black when I am in a phone call and it does not turn on unless I hold the power button or something like that. I have already went to the proximity settings to test that it is working.
Any ideas?
Firmware version? Seems to be a bug in last firmwares. Also had this issue some time. Now it seems to be gone.
punkt said:
Firmware version? Seems to be a bug in last firmwares. Also had this issue some time. Now it seems to be gone.
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.In the process of backing up my phone atm to try a factory reset. I'm on latest T-mobile version though.
How did you fix yours?
Bump. Anyone? Is there a fix or is my sensor faulty? Because if it is I can still send it back in for a replacement. Sometimes it will work fine, and sometimes it won't.
I've got similar problem. When sensor is activated, it's keeping activated even if nothing is in front of sensor, so I have to wait for other side to end a call.. any suggestions?
EDIT: problem solved-> I just cleaned the glass on proximity sensor, maybe some dust was there
xdomx said:
I've got similar problem. When sensor is activated, it's keeping activated even if nothing is in front of sensor, so I have to wait for other side to end a call.. any suggestions?
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I also have a problem with phone's proximity sensor. With me, it shows some signs of work right after i boot up the phone. In service menu (*#*#7378423#*#*) -> Proximity switch starts with On value and then goes Off, On, Off, On.. a cycle of at least one minute. The interesting thing is when i cover the sensor it stays On, which means it detects its working. I suppose the sensor is faulty, as I tried several suggested methods to resolve this issue: pressing firmly on top of the sensor, factory resets, reinstalling the software with Sony's PC software kit, some applications from Google market, etc. None of them helped.
As I bought my phone 2nd hand, I see the upper speaker is pressed on its left side a little bit, as if the phone was dropped exactly on this spot at the speaker (which I find is almost impossible, as the front panel is perfect without scratches or anything) or somehow it was pushed with some sharp object. I explained this as it might have a link with the proximity sensor issue, or it may not be connected to it, not sure.
I got the honor 8 a week ago and so far I've been very happy with it. Yesterday, it slipped out of my hand and fell, thankfully the fall wasnt very high and it was in a pretty sturdy case. There are no scratches or any physical damage. However, I since then I think the smart key has been acting up- at first I thought the scanner was taking a slightly longer time to detect my fingerprints but then I think it was mainly my imagination. But today, I noticed that when I bring the notification panel down using the smart key, it does that but when I put it back up, the panel disappears for a few seconds or until I touch the screen again. And if I bring the notification shade down multiple times using the smart key gesture, this particular gesture starts lagging. I am a little paranoid when it comes to damaging new phones but I think this sounds more like a software issue than a hardware one... Anyone else having this problem? Do you think it's cos of the fall? If it is, what can I do? Bec taking it to a service centre seems pointless when everything else is working great? Has anyone else dropped their phone??
note: it's not the smart key... It's the notification shade, if I pull it down with my finger and pull it back again, it either disappears or starts flickering before righting itself again... Software issue?
Have you turned the device off and back on if not try this.
2.try to update your firmware or reinstall the current firmware to see if this helps.
3. Yeap take it down to the store/service centre..
I have had this phone for one week and unfortunately have a problem with the small display on the cover. The display intermittently crashes and you are no longer able to see the time, charge status, signal strength, or any notifications without restarting the phone. Interestingly the crash does not affect the display of charging info when it is on the wireless charger. I am working with Samsung to get this resolved and they have assured me that they will replace the phone if necessary. So far they have tried wiping the cache, and having it re-imaged at one of their authorized repair sites with no success. Just wondering if anyone else has seen this issue or have an idea about what could be causing it. BTW...... I really love this phone otherwise.
terrylmorris55123 said:
I have had this phone for one week and unfortunately have a problem with the small display on the cover. The display intermittently crashes and you are no longer able to see the time, charge status, signal strength, or any notifications without restarting the phone. Interestingly the crash does not affect the display of charging info when it is on the wireless charger. I am working with Samsung to get this resolved and they have assured me that they will replace the phone if necessary. So far they have tried wiping the cache, and having it re-imaged at one of their authorized repair sites with no success. Just wondering if anyone else has seen this issue or have an idea about what could be causing it. BTW...... I really love this phone otherwise.
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I have observed the same issue. I've noticed that it recovers eventually but it is annoying as well. I called the premier service but they have not acknowledged it is a software bug yet. They had me factory reset but I am still observing the same.
I can also confirm it is not due to the case they ship with, nor the leather case, or finger grime that may be conflicting with the capacitive sensor. The rest of the phone knows the main screen is closed. My suspicion (speculation) is that it is the software as the cover display is really the only new hardware portion, in regards to most of the components from S10 parts bin, or Fold screen tech which has been pretty mature from a design standpoint.
Love the phone, hope they they can resolve this in an update sooner or later. Please let us know if its common to all.
Thanks.
I have the same issue. Been using the phone for about 12 days and the cover screen goes bonkers. It will appear some time but only clock and battery life, can't use it for notifications nor calls nor selfie camera. Plus open phone to answer is not functioning
This is my second Z-Flip - had the original one on release day and now the 5g version. Yesterday, out of nowhere (for the first time on either phone) the cover screen went blank. It works still (I can change songs and answer calls, for example) but the screen is black. This is 100% a software issue. Called Samsung 'premier' which puts you in the line for normal support, when they pick up they transfer you to premier (makes no sense). They suggest a factory reset. Odd thing is 2 calls today actually showed on the display. No rhyme or reason. I have tried powering down, restart, and safe mode. Very frustrating.
I'm also having this issue, I had a different issue in the past where the phone would not recognise when it was opened or closed and just behaved like a regular smartphone with screen on off. The cover screen also came on at the same time as the main screen so basically the phone thought both were one display.
This time I am getting the issue as above, the screen is black, pressing power does not bring it up (always, sometimes it will randomly show and I can use it, before a factory reset I just did it wouldn't be functional as touch only worked halfway, I could drag it left or right but it would just stay where it was, thinking my finger was still on it.) if I press the power repeatedly sometimes it shows, sometimes it shows offset so only half the display lights up and has moved everything to that side and cropped it. It's completely a software bug, my phone has no scratches or dents and is in great condition. It's a newish model as my original Z Flip got replaced by my network by a 5G model.
Hi this morning suddenly I can't unlock my phone using fingerprint and there is no fingerprint option in settings. Has anyone else experienced this? Should I do a factory reset?
EDIT
I did a factory restart and it is official the fingerprint is gone...
Mine just disappeared. It has happened before and returned on its own, but not this time. I am c567 with 9.1.0.252 flashed. Maybe flashing a different version will get it working again
Maybe a hardware issue, loose fingerprint connector or something.
Then EMUI disables Fingerprint option if sensor is not found
Try googling for Huawei secret dial codes to find a hardware test for Fingerprint (?)
Mine must have been the connector because I put the phone face down on a table and put most of my weight on the back. After a restart the fingerprint came back to life. Obviously you risk breaking it but it worked for me.
crisismcnoodle said:
Mine must have been the connector because I put the phone face down on a table and put most of my weight on the back. After a restart the fingerprint came back to life. Obviously you risk breaking it but it worked for me.
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You can open the cover and fix the fingerprints cables/connectors:
https://www.ifixit.com/Guide/Huawei+Mate+9+Back+Cover+Replacement/101402