'Ghost' Touches at top of screen - Samsung Galaxy Note 10 Questions & Answers

Hi All,
There's this weird thing happening with my Note.
Initially I had just bought a thicker phone case and noticed that I wasn't able to swipe down for my notification menu, I'd have to kinda hold my finger right up beside the front camera hole until I saw the shade come down then I could pull. To fix this I turned on "swipe down" for the notification menu. That was fine with me for a few days, until about 2 days ago when the phone would start to just freeze up when using it and I had to lock the screen and then unlock or reboot the phone for it to work again.
I got really frustrated and last night wiped the device clean and re-installed the OS without pulling back the apps I already had on it, and the problem was still there.
I had the factory screen protector on it, I though maybe that could compromised so I pulled it off this morning and it still does it.
I can use the phone fine with the s-pen, so I turned on dev options and went in and turned on the setting to show where I touch on the screen. Because I wanted to see what was up. Once I switched it on, I noticed that from time to time there would be a whole trail of presses happening at the top bar of the phone and it would always kinda gather up at the top right side of the camera punch hole. Once that shows up, the notification bar pulls down by itself, sometimes all the way to the bottom of the screen or half way. But the whole screen stops responding, pulling the s-pen and pushing it back up works. I can use it with the pen but not my fingers and it is very frustrating.
Has this happened to anyone? Is this a in-home fix? Or Do I need a replacement?

Hi its happening for me as well. with the latest pie update not android 10 beta
---------- Post added at 10:30 AM ---------- Previous post was at 10:29 AM ----------
Meijin Judas said:
Hi All,
There's this weird thing happening with my Note.
Initially I had just bought a thicker phone case and noticed that I wasn't able to swipe down for my notification menu, I'd have to kinda hold my finger right up beside the front camera hole until I saw the shade come down then I could pull. To fix this I turned on "swipe down" for the notification menu. That was fine with me for a few days, until about 2 days ago when the phone would start to just freeze up when using it and I had to lock the screen and then unlock or reboot the phone for it to work again.
I got really frustrated and last night wiped the device clean and re-installed the OS without pulling back the apps I already had on it, and the problem was still there.
I had the factory screen protector on it, I though maybe that could compromised so I pulled it off this morning and it still does it.
I can use the phone fine with the s-pen, so I turned on dev options and went in and turned on the setting to show where I touch on the screen. Because I wanted to see what was up. Once I switched it on, I noticed that from time to time there would be a whole trail of presses happening at the top bar of the phone and it would always kinda gather up at the top right side of the camera punch hole. Once that shows up, the notification bar pulls down by itself, sometimes all the way to the bottom of the screen or half way. But the whole screen stops responding, pulling the s-pen and pushing it back up works. I can use it with the pen but not my fingers and it is very frustrating.
Has this happened to anyone? Is this a in-home fix? Or Do I need a replacement?
Click to expand...
Click to collapse
whats your build number ? android 9 or 10 ?

Quicksilver said:
Hi its happening for me as well. with the latest pie update not android 10 beta
---------- Post added at 10:30 AM ---------- Previous post was at 10:29 AM ----------
whats your build number ? android 9 or 10 ?
Click to expand...
Click to collapse
I don't quite remember my build number, but it was running Android 9. Unfortunately we don't really have a Samsung service center here in Jamaica (well we do have a samsung place but they'll tell you if you bought it elsewhere take it there) it's my company phone so I just sent it back to our supplier to have it repaired. They said roughly 2 weeks to get it back. We bought 2 at the same time, the other doesn't charge properly with the stock charger the person has to use a S8 charger to get quick charge (weird i know) In any event, the plan is that when I get it back I'll just put in a request for the Note 10+ and call it a day.

Meijin Judas said:
I don't quite remember my build number, but it was running Android 9. Unfortunately we don't really have a Samsung service center here in Jamaica (well we do have a samsung place but they'll tell you if you bought it elsewhere take it there) it's my company phone so I just sent it back to our supplier to have it repaired. They said roughly 2 weeks to get it back. We bought 2 at the same time, the other doesn't charge properly with the stock charger the person has to use a S8 charger to get quick charge (weird i know) In any event, the plan is that when I get it back I'll just put in a request for the Note 10+ and call it a day.
Click to expand...
Click to collapse
service centre agreed to change my display. i will get it in a week

Quicksilver said:
service centre agreed to change my display. i will get it in a week
Click to expand...
Click to collapse
Did issue got fixed after display replacement?
---------- Post added at 04:22 AM ---------- Previous post was at 04:17 AM ----------
Quicksilver said:
Hi its happening for me as well. with the latest pie update not android 10 beta
---------- Post added at 10:30 AM ---------- Previous post was at 10:29 AM ----------
whats your build number ? android 9 or 10 ?
Click to expand...
Click to collapse
I am facing ghost touch around front camera since today morning. I performed system update yesterday evening. current android ver is 10 with one ui version 2.0 however till last night there wasnt any issue after update as well.

ankit.kesarwani said:
Did issue got fixed after display replacement?
---------- Post added at 04:22 AM ---------- Previous post was at 04:17 AM ----------
I am facing ghost touch around front camera since today morning. I performed system update yesterday evening. current android ver is 10 with one ui version 2.0 however till last night there wasnt any issue after update as well.
Click to expand...
Click to collapse
Yes with free of cost

Quicksilver said:
Yes with free of cost
Click to expand...
Click to collapse
For me it started improving since last evening and all ok since today morning. Now touch is working normally

Related

Galaxy SL i9003 touchscreen issue

Hi all
two days ago my i9003 touchscreen stopped working. But the side keys and volume keys were still working.
So I had nothing to do except removing the battery and check it again. And i could reset the phone and clear cache with volume up+home+power method. Still phone touch screen was not responding. But as i was playing like this (removing the battery resetting phone, removing memory card etc) touchscreen suddenly stared to work and everything was fine.
Next day morning phone got the same issue touch screen was not responding. at night I removed the back cover and kept playing like previous day for a while and it again started to work. I flashed my rom to 2.3.6 coz I thought this was a firmware issue. everything was fine then I even played fruitninja and i slept.
Today morning unfortunately touchscreen was not responding again. Then I just removed back cover(didnt remove the battery thaugh) and jiggling with side keys and home key for a while.. after sometime touchscreen started working.
I noticed these...
If do not use the phone for a long time, it freezes.
And when unfreezing of course after jiggling for sometime it unfreezes with making a screenshot.
Any suggestions?
anyone??
I have also started having same issue a week ago. I cannot give it to Samsung care as my warranty is void (yet to check what service they can provide in absence of warranty). I went to a local shop, the idiot straightaway said its screen need to be replaced. INR 6K in damages!
I obviously said no. Please let me know if you found something.
---------- Post added at 04:47 PM ---------- Previous post was at 04:45 PM ----------
BTW I have already tried re-installing different versions (Russian/Indian) of GB. Tried couple of custom ROMs too but no avail.
Exactly same issue
& as I can see, no one has replied yet. I have flashed it so many times, the problem stays with all roms, it works sometimes & sometimes it doesnt.
So, not an hardware issue for sure or it would not have been working at all. But whatever the bug is, its deep rooted & quite frustrating
i have the same problem i also flashed all kind of Rom's stock/custom upgrade downgrade no luck
tomorrow i will replace the Screen and Report back am replaying/reopening this thread just for the record hope it's not H/w problem and could find the solution because back and menu button are completely separated from the touchscreen and yet not working as well
Forgot
sorry i forgot to post my feedback the problem is with our Screen Touch i've changed it and i worked

Which note edge's are affected by the soft reboot?

I was excited to remember this phone during looking at phones since I'm in the market for a new phone since my G4 died. But looking at a thread here it seemed a lot of people were having problems with soft reboots. Does this only affect rooted? or? is it for every verizon note edge? As nice as this phone is that might be a deal breaker for me. How long does a soft reboot take on the note edge? under 5 seconds? 10 seconds? longer? Just wondering in case I ever had an emergency how long I'd have to wait before I could call while it's doing it's soft reboot. And I hope it's not for every verizon note edge. But if it is how many times does it do it in a day for most? Meaning from about 8am-12midnight. Thanks guys.
Just do not use fingerprint lockscreen and no soft reboot at all.
How often occur? Good question, it depends on your habits. For me about 2 times per day. It last 5 sec, with laggy things 10-15 sec...
I am on 915FY btw not V.
On my 915FY it occured several times a day, and took sometimes more than a minute to get it working again. But fortunately I solved the problem with disabeling the stock-lockscreen and use hi locker instead. That app works with fingerprint and no reboots since then. All the other bugs (eg. loosing BT- or wifi-connection every now and then) seem to be related to exact the same lockscreen-bug and never appeared since that change.
http://forum.xda-developers.com/showpost.php?p=68226447&postcount=35
Thanks guys, That helps me rest at ease.
charly-whiskey said:
On my 915FY it occured several times a day, and took sometimes more than a minute to get it working again. But fortunately I solved the problem with disabeling the stock-lockscreen and use hi locker instead. That app works with fingerprint and no reboots since then. All the other bugs (eg. loosing BT- or wifi-connection every now and then) seem to be related to exact the same lockscreen-bug and never appeared since that change.
http://forum.xda-developers.com/showpost.php?p=68226447&postcount=35
Click to expand...
Click to collapse
Are there any other lock screen apps that work with the fingerprint scanner, i find hi locker temperamental.
petethepete2000 said:
Are there any other lock screen apps that work with the fingerprint scanner, i find hi locker temperamental.
Click to expand...
Click to collapse
I'm sure there are some, just browse through play store. What means "temperamental" in relation with an lockscreen-app?
charly-whiskey said:
I'm sure there are some, just browse through play store. What means "temperamental" in relation with an lockscreen-app?
Click to expand...
Click to collapse
I can't use Svoice while the screen is off, which is probably true of all lockscreen apps thinking about it.
I am using hi locker but still get the soft reboot in background....
---------- Post added at 06:58 AM ---------- Previous post was at 06:58 AM ----------
Seems like it's every 20 mins... literally all the time.
Is this issue unique to the Note Edge, or does it happen with other Samsung phones?
What does soft reboot mean?
I'm wondering if this subject heading is the same as the problem I'm having on my notes edge... The phone goes off and tries to reboot even with 56% and at times with 70% battery left...
I'm desperately looking for a solution.
Sandmann2020 said:
I'm wondering if this subject heading is the same as the problem I'm having on my notes edge... The phone goes off and tries to reboot even with 56% and at times with 70% battery left...
I'm desperately looking for a solution.
Click to expand...
Click to collapse
I had this problem. Every time the battery got down to about 60% the phone would cut off, try to reboot unsuccessfully a few times then die. Would not fully boot up until I put the phone on the charger. New battery solved it for me. Had this problem with another phone. Same thing. The battery was bad.
Sent from my SM-N915T using Tapatalk
Thanks. I'm on this thread today because of an N915F crashing around the 40% battery full range. Unfortunately after it does that a few times it goes into boot loop that won't fix with cache wipes, and after a while it wouldn't fix with a reset either. It was still on KitKat, so I flashed 6.0.1 from September 2017 (Sammobile), but it crashed as well. Stepped back to July 2017 from Updato which updated to August 2017 through system update, and switched to a charger that will actually increase the charge on the phone while it's being used. Has been running fine while on the charger, but I also suspected a hardware issue since it would soft reboot on the recovery screen. Even though I have the battery at 100% now, I don't dare run it without the charger because I'm tired of going through setup and configuration over and over again. I ordered a battery last night. I hope that solves it for me too.
Use wakelock
select partial wake lock
and setting to start up on boot
its work on me never deepsleep in lock mode
I had same problem... Time for a new phone
Sent from my BKL-L09 using Tapatalk

Screen won't wake up

Anyone having issues with the screen not turning on? The home button still has the haptic feedback but nothing happens after that. The power button doesn't do anything either. Not sure if this is a defective phone or a s8+ overall issue...
Yes.. mine locks up frequently. Hold volume down and power until it responds
Haven't had this problem as of yet, and I have over 130 apps installed onto my phone. Transferred from Google first and Smart Switch after that. Haven't had a single problem.
seem the people in this link are having the same issues: https://forum.xda-developers.com/galaxy-s8+/help/phone-freezing-rebooting-unlocking-t3593075
hopefully its just a minor software glitch that can be fixed
topaz330 said:
seem the people in this link are having the same issues: https://forum.xda-developers.com/galaxy-s8+/help/phone-freezing-rebooting-unlocking-t3593075
hopefully its just a minor software glitch that can be fixed
Click to expand...
Click to collapse
For whats its worth i had the same issues the first day and a half. After everything got set up and running it hasnt done it yesterday or today. Its so smooth and fast now.
topaz330 said:
Anyone having issues with the screen not turning on? The home button still has the haptic feedback but nothing happens after that. The power button doesn't do anything either. Not sure if this is a defective phone or a s8+ overall issue...
Click to expand...
Click to collapse
Press it twice in a row
Sent from my SM-G955U using Tapatalk
---------- Post added at 04:59 PM ---------- Previous post was at 04:58 PM ----------
Twice in a row takes you to the swipe screen lol I thought WTF too at first
Sent from my SM-G955U using Tapatalk
topaz330 said:
Anyone having issues with the screen not turning on? The home button still has the haptic feedback but nothing happens after that. The power button doesn't do anything either. Not sure if this is a defective phone or a s8+ overall issue...
Click to expand...
Click to collapse
I'm also getting this issue on my S8. Wondering if it's related to the always on lockscreen
Is this a serious issue?
---------- Post added at 08:02 AM ---------- Previous post was at 07:58 AM ----------
Take it back for warranty
Just had this happen for the first time in the two weeks I've owned the S8+. Restart resolved it for now.
Had my phone since a day or 2 before launch and have not had this problem.
try to reboot a few times and also clear out the cache.
I remember the s7e had this problem and about 1 out of 20ish time the phone wouldnt wake up on first try. But they sent out an update to fix it.
strongsteve said:
Yes.. mine locks up frequently. Hold volume down and power until it responds
Click to expand...
Click to collapse
I came here looking for answers, since I was experiencing the same problem (although no haptic feedback). This solution solved the problem. Got me into recovery mode, where I was able to turn off the phone and reboot.
Some of the answers suggested restarting. I don't think they understood the problem. The OP stated the power button was not working, as was my case. So 'just restarting' was not a solution.
I'm having the same issue but it started a couple weeks ago after I installed a firmware updated. It has happened 3 times since then, and never happened before that since I got the phone (on launch date a few months ago).

Touch screen problem

Hi guys,
i'm having an issue with my HTC u11, basically when i'm using the phone randomly the swipe down screen (when you swipe the screen down from top to bottom to get the notifications) comes down.
For example if while i am writing a message then drop down screen will come down when i'm typing, i then have to swipe up and continue and again.
it happens more or less all the time and is quite annoying.
any ideas?
its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol
PLease close the thread.
Thanks
killa_byte said:
its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol
PLease close the thread.
Thanks
Click to expand...
Click to collapse
Well i had the same issue. Was driving me mad! Thanks for the info.
I don't use nova and I have been experiencing this same problem so now what?
Sent from my SM-G955U using XDA-Developers Legacy app
Yeah i though the Nova setting had solved it but it seems to be back again for me, although not as frequent.
I also experience the keyboard collapsing randomly too. Anyone get that?
Hi guys, thought nova got rid bit guess not. I still get the issue. Would this be a software issue or do I have a fault with my hardware?
Any tests I can do?
I reported my issues to HTC and they replied with the following :
To test the function of the touch screen please follow the below steps
1- Dial *#*#3424#*#* > the press accept.
2- From the options, mark Line drawing test > then press run.
3- Then start drawing on the screen to check if there are parts that do not respond
The screen does not have any dead or unresponsive spots tho and the test passes without any issues.
Does anyone experience the keyboard collapses also?
I might do a full reset soon to see if that helps any. If not i will be getting back in touch with HTC.
Did all this as well, and all the tests that I've ran pass just fine. I've also done a hard reset and it didn't make any difference. I do notice that after a soft reset that it takes a while for it to happen again. It's annoying as hell so I will be monitoring this thread. Whatever you find out from htc please update this thread so we can figure out what the hell is going on.
Sent from my SM-G955U using XDA-Developers Legacy app
I also done the test and it was a pass.
I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.
Has everyone got a case? Can't be case interference?
killa_byte said:
I also done the test and it was a pass.
I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.
Has everyone got a case? Can't be case interference?
Click to expand...
Click to collapse
I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.
themuffinman said:
I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.
Click to expand...
Click to collapse
Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.
I have emailed HTC back advising them that others are reporting the issue so unlikely that it's a single handset issue.
Awaiting their reply. No doubt it will be along the same lines that @dobknobby got and have to go through the 10 day repair process.
Will update when I get a reply.
I have had the same problem, and I have done the a lot of the same steps;
I tried several different screen protectors, thinking that was causing the issue. I have had no screen protector on for the last week, and yep it still happens.
Shut off edge sense, still happened.
Tested the touch screen, and everything passed.
Last night I noticed that it seemed to be related to the pressure I was putting on the screen, if I pressed down harder on the screen and slide my finger left or right or up the notification bar would come down. Did some more testing and for awhile I was able to reproduce it about 50% of the time. I rebooted the phone into safe mode (hold power button down and then press and hold the power off option for about 5 seconds it will ask if you want to reboot into safe mode). In Safe mode I could not reproduce it, Safe mode disables ALL third party apps.
WARNING: when I rebooted my phone to go back to "normal" all of my widgets and groupings were not on the screens, had to re add them.
After doing all this testing last night, I have not seen the notification come down, but like someone said it seems to get worse the longer the phone is running before reboot.
I was going to do a hard reset, today but that sounds like that may not help.
Not sure if this is software, but with the testing I did last night it seem to work fine in safe mode. However I have wondered if it is something with the screen, like is flexing enough for the sensors at the top to react to the pressure/flex.
Well keep testing and report back.
I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.
At first i thought it was touchpal so i installed Gboard. Problem still occurs.
I also removed my screen protector and tried did the touchscreen test.
---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------
I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.
I'm worried now that edge sense is damaging the touchscreen.
OK, i have ordered HTC u11 this morning from amazon, but i guess i will cancel my order. Had many problems with htc phones in the past. Saw many reviews and thought that this one is perfect with no flaws... Ahh..... Already ordered some accessories for my new device... It's really a shame to read this kind of threads. Hope you guys will find a solution and hope that this won't be a hardware issue.
djbutter said:
I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.
At first i thought it was touchpal so i installed Gboard. Problem still occurs.
I also removed my screen protector and tried did the touchscreen test.
---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------
I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.
I'm worried now that edge sense is damaging the touchscreen.
Click to expand...
Click to collapse
Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.
Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.
The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.
Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.
Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.
Try to replicate the problem in test mode.
Beamed in by telepathy
shivadow said:
Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.
The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.
Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.
Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.
Try to replicate the problem in test mode.
Beamed in by telepathy
Click to expand...
Click to collapse
Personally I made sure to address all your points when trying to figure out what is going on. So none of this applies to me.
scotia_rfc said:
Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.
Click to expand...
Click to collapse
It doesn't collapse for me, but i do occasionally have the notification shade pulled down.
dobknobby said:
Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.
Click to expand...
Click to collapse
Same here, only I was told 7 to 15 business days. Offered to give c card to have a replacement shipped, but that is no longer an option with HTC.
So when I washed my M9, I was without a device for 2 days, but now that their phone is crap, it's going to be 3-4 weeks.
Unhappy....

My Pixel 2 Randomly shut off

Hi,
Earlier today I was using Google Maps and suddenly the phone went blank and a couple of lines showed up on the screen each a different color for 2-3 seconds and then the phone turned off.
Then I held the power button and it took longer than usual to come back on.
This is the first time this has happened.
And no this is not like what happens when an app hangs/crashes this was completely different and not normal.
Do I have a defective unit?
This is the first time something like this has happened.
Is there a way to check an error log or something?
I've had this happen 3 times so far, twice in the first hour of usage and then once again the next day. Since then (several more days) it hasn't happened at all. Another user reported having this happen 10 times on the first day and support told him to uninstall twitter, I don't have twitter installed myself and hoping that the issue has cleared itself up as it seems to have gone away, though I can not imagine why it would.
I received a new pixel yesterday and haven't had any issues at all out of it. It could be a software bug, but I didn't take any chances and contacted Google.. glad I did. If this new one does it I'll report back here.
Happened during one phone call... I have the next 3 hours in an airport and I'm leaving the laptop off so i think if anything is going to be so problem it will probably happen here.
Mine new pixel has done it twice in the past hour.... IDK what to do.
t2jbird said:
Mine new pixel has done it twice in the past hour.... IDK what to do.
Click to expand...
Click to collapse
Run in safe mode and see what happens?
Call support? RMA?
mine crashed too while on a call using the usb dongle. wth
foosion said:
Run in safe mode and see what happens?
Call support? RMA?
Click to expand...
Click to collapse
Been down that road; this is a replacement, because my original one did the same thing. I'd like to be able to use my phone normally.
This happened to mine about 3-4 times a day and happened once during safe mode. Most of the times I was unaware and found the phone had spontaneously rebooted and I'd be forced to enter my password to get in. Sometimes it would reboot while doing something (send a text or checking something out in settings) and at other times would reboot while just sitting at my desk.
I contacted Google and they asked me to get a new one from my carrier (Rogers), so that's what I did today. I'll try the new one and see what happens.
BTW, I found the Bluetooth really flaky on mine.
Pixel 2 Issues
Yeah. My pixel 2 did the same exact thing yesterday. Two vertical blue lines show up. My phone went black then turned off. Took several minutes to restart. Forget this! I've had so many issues with Google.
This just happened to my phone, on the new update so assumed it was something to do with that as never noticed it on the original firmware. Was on the XDA app, screen went black, completely dead, didn't respond to anything apart from a very long press of the power button, and eventually got the Google boot logo.
What is going on?
---------- Post added at 06:49 PM ---------- Previous post was at 06:40 PM ----------
Just happened again within the space of 15 minutes, again I was in the xda app, screen went unresponsive, then black with two horizontal white bars that faded out. Left it this time and it eventually rebooted itself. What the hell
bloomylicious said:
This just happened to my phone, on the new update so assumed it was something to do with that as never noticed it on the original firmware. Was on the XDA app, screen went black, completely dead, didn't respond to anything apart from a very long press of the power button, and eventually got the Google boot logo.
What is going on?
---------- Post added at 06:49 PM ---------- Previous post was at 06:40 PM ----------
Just happened again within the space of 15 minutes, again I was in the xda app, screen went unresponsive, then black with two horizontal white bars that faded out. Left it this time and it eventually rebooted itself. What the hell
Click to expand...
Click to collapse
Sorry to hear that man! I'm thinking about returning it. I emailed Google a picture I took. Half of it was blue. I haven't heard anything back. This has been so frustrating!
This just happened to me on first full day with the phone, in the middle of typing an email. A shame everything was going perfectly otherwise. Sounds common enough that replacement (at least for now) could have the same issue. Maybe if it's common enough Google will make a statement about it, but seems unlikely. Oh well 14 days left in return window I guess.
Edit: if it's indeed due to the software update at least potential for a software fix is high. Also explains why no reviewers complained although I have a sneaking suspicion they might leave stuff like that out to stay on companies' good side...
i'm done
Google's QC is extremely suspect. I'm on my third Pixel 2. The first one rebooted randomly in safe mode, the second had a bad OLED panel (blotchy, should have never passed QC) and the third one just rebooted itself in safe mode. I'm sending it back until they sort their stuff out, this is ridiculous.
I'm seeing this again on my second Pixel 2 - will contact Google again and see.
I've had this on two devices so far, but after switching to the 8.1 DP I haven't had a single issue. Weird but seems software related.
I've had a few crashes, but they've been so intermittent in the few weeks I've had it that they've never annoyed me enough to think of returning it. If enough of us have had it, I doubt it's down to hardware and so it's likely to be something software based.
Only reason I'm even writing this is because I'm sat on a bus, wasn't even doing anything in particular and the whole phone froze up and I got some weird pink lines across the screen!
Same here. I'm on my 2nd Pixel 2 and am really starting to question the build quality of these devices. The first one had a slight gap between the back glass and the frame which, I'm told, was a manufacturing defect and can compromise water resistance. Well, the 2nd has is too but I don't want to spend another day going to the Verizon store and setting up my phone again.
Now I've had 2 or 3 random shut-downs, with a significant delay before the phone will reboot. Came here to see if others were experiencing it - at least I know I'm not alone with this issue.
I haven't had a shutdown with my Pixel 2. I've been running 8.1 DP since the first week.
Sent from my Pixel 2
I have Pixel 2 , black, and no shut downs or random reboots at all. I've been using it for two weeks. Screen is good, though it is pink hue. I did notice low ear piece volume (especially when I am outside), but im still testing it.

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