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I have the Verizon Touch Pro2 and recently upgraded to Windows Mobile 6.5 using the official release.
I saw someone else have this problem (he posted a video of the issue) but I cannot find if he found a solution.
Normally, if you press the top button, the blacklight turns the device's backlight on or off. If off and you press the Power button, the device tells you "Backlight is off. Press button to turn on." and points to the top button with a little green arrow.
Well, something is wrong with mine. When the backlight is off, pressing the top button does nothing. The problem is intermittent and very frustrating.
Now the device is not locked/crashed because the power button will bring up the message. Also, if I call my phone, it comes up. If I txt my phone, it comes up. If I plug my phone into my computer via USB, it comes up. But pressing the top button doesnt make it come up.
I've flashed the phone 3 times to try to get rid of the problem. Originally the phone had the 6.1 stock Verizon ROM. I have not ever try to load a custom ROM on this phone. I have no special software installed on the phone. I am not using the Sense interface, I'm using the Windows Default.
Please help! & Thanks to all you gurus!
I've only noticed this problem when my device gets too hot, so try to keep it out of the sun/heat. I've been on Mighty Mike rom for the past week and have had no issues.
i dont think its the heat..
burtonsnow8 said:
I've only noticed this problem when my device gets too hot, so try to keep it out of the sun/heat. I've been on Mighty Mike rom for the past week and have had no issues.
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Click to collapse
i have not noticed any heat issues. the problem has occurred both when the device was plugged in and not plugged in. in rooms with temperatures from 68° to 76° F and never in direct sunlight..
i think the problem has something to do with email.
i have it setup to check my yahoomail via imap. its downloading messages from years ago, even though its been setup to do only the past 30 days, how is this possible?
ive seen it say 2000+ new emails on the today screen, and dating back to 2003 the last time i was able to turn the backlight on via USB, the yahoomail account was in a perpetual disconnecting... sometimes erroring at being unable to synchronize at all..
also the error reporting service has told me that "tmail.exe" keeps crashing.. im assuming its crashing cause its getting overloaded with too many emails.. can any provide some input?
ive deleted the yahoomail account for now and will see if it happens again..
update
almost 24 hours later, no locking up. device is running smooth.
i fear that the issue is related to the email problem.
it downloading 2000+ emails must have been it.. im assuming
has anyone else had the backlight issue? and have you found it may be related to email?
im going to wait 2 more days and re-add the yahoomail account and see what happens.
That is very interesting. Have you tried using seven for your mail?
http://www.seven.com/
almost 48 hours later..
burtonsnow8 said:
That is very interesting. Have you tried using seven for your mail?
http://www.seven.com/
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Click to collapse
no ive never heard of it.. it looks like id have to join a beta to get it for my phone..
and although i enjoy the idea of using something that works i dont like just giving up on the whatever is wrong with the software.
and...
almost 48 hours later the phone has not at all locked up.. i fear the issue is directly related to whatever it was doing with my yahoomail account.
the settings were: imap yahoomail, html, 2kb, 30days, no attachments.. i think thats all thats relevant.. and it was downloading well over 2000 messages from as far back as 2003
im going to add the mail account back tonight to see what happens..
simplyvega said:
no ive never heard of it.. it looks like id have to join a beta to get it for my phone..
and although i enjoy the idea of using something that works i dont like just giving up on the whatever is wrong with the software.
and...
almost 48 hours later the phone has not at all locked up.. i fear the issue is directly related to whatever it was doing with my yahoomail account.
the settings were: imap yahoomail, html, 2kb, 30days, no attachments.. i think thats all thats relevant.. and it was downloading well over 2000 messages from as far back as 2003
im going to add the mail account back tonight to see what happens..
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Click to collapse
Since you mentioned it I was mulling it over...I really think you are onto something with that mail message, because the two times I did that I had a message waiting.
Seven should be free, I've posted the cab below.
Same thing with mine...
I've had the same thing happening with my TouchPro 2. I found a quasi-work around that helps limit the number of freezes, but it sure increases the number of pocket-dials I make. In the advanced section of the power settings deselect the "turn off backlight if device is not used for" box. Then decrease the "turn off device if not used for" box to 1 minute. I'm still getting really good battery life (lasts all day) and it's not a new battery.
I sure hope there's some sort of update or fix for this issue soon, because this is only a work-around.
Backlight issue on Verizon
I was having the same problem. I do not know if you have mobile email installed. I did. I removed it and so far so good. You will have to hold the back light button for about three seconds sometimes but it always works. No more soft resets. The only issue is that you have to contact Verizon and have them stop the text notifications from OZ Mail. The way Mobile E mail works is the third party software company sends a text which you never see because mobile email software gets it and uses it to give you the notification that you have new mail. Tech support had to create a trouble ticket in order to stop these text messages. Every time I got a email I would get a text from OZ mail with about 20 something alphanumeric numbers. SO far so good!
I had this problem with mine and it appeared to have something to do with my 3.5 audio jack... it was like it thought there was somthing plugged in there but there wasn't. as soon as i plugged in my headphones the screen came right on...
update - and semi-isolation
so after days of not having my yahoomail account configured, and my phone not locking up once, i added it back with the following settings:
imap, 7days, 2kb, no attachments. (the original issue occurred with similar settings, only 30day past messages and not 7)
it worked for a few days, then when i was leaving work today i took my phone out of my locker and noticed the backlight was on. an alarm had gone off.
then i looked at yahoomail and it said i had 2000+ new messages.. the first message dated from august 2008
i turned the backlight off. when i tried to turn it back on it worked. but later in the evening it did not. it hung like it was doing when i started this thread. and it was in the process of "downloading headers" for hours. upon clicking "send/receive" to make it disconnect, it sat on disconnect for a long time, without doing anything.
something is clearly wrong with yahoomail or perhaps simply the imap service
who should be contacted? someone at verizon?
isleepinabucket said:
I had this problem with mine and it appeared to have something to do with my 3.5 audio jack... it was like it thought there was somthing plugged in there but there wasn't. as soon as i plugged in my headphones the screen came right on...
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Click to collapse
i noticed my screen coming back on this evening when i got out of my car. i have bluetooth set up from my car deck to my phone for audio streaming and hands free.. it automatically connects when i turn the car on and disconnects when i turn the car off. upon disconnect the phone usually displays an error saying that the hands-free device has been disconnected.
it looks like the phone will respond when any kind of event happens (ie plug/unplug of headphones, phone call, txt message, alarm, etc..) so whatever the hell is wrong the phone is not actually crashed, just the backlight wont respond to the top button..
What your describing bis not new... nor is it limited the the TP2 or HTC phones. Commonly referred to as "failure to wake" or "sleep of death" (do ba search). Potentially effects all WinMo devices.
Frequently attributed to programs running in the background as the phone goes into sleep mode. By Programs, this could mean an active applicationyou initiated, a system program running invisibly in the background or an event that creats a notification while the phone was asleep.
Workaround is similar to what you've already tried: Extend the amount of time it takes for the device to go to sleep (+ve found 3 minutes sufficient, allowing for more time to multitask with multiple programs running).
Try not to put the phone to sleep with known programs running under the task manager.
Use Lumos to conserve battery life, since youre possibly keeping the device on for longer periods.
Keep availible RAM using a RAM cleaner and clean up duplicate notifications. I use MemMade for both.
This is a software issue and the circumstances are descibed in Microsoft's documentation for software developers. They test for programs that contribute,or create this problem before they go into the marketplace.
Sorry for the typos. In class banging out a hasty responce.
I've been having the same issue too, intermitantly maybe twice a month. I can't find any pattern.
I use Google Latitude, Batti, and I sync email every 30 minutes (Exchange to my univeristy, and IMAP to AOL) but I also have my computer set to download messages and erase messages after 2 days so I never have more than about 100 messages to sync.
WM 6.5 Verizon ROM (it came preloaded out of the box)
Sometimes, it locks up immediately after bootup (as a moment ago) sometimes it will run great for weeks before having problems. I can't find a pattern.
Dear All,
I do apologize for starting a new thread on this topic (I know others have been berated for doing similar) but I have searched and not found anything that addresses the issue that I am having.
My Gmail app keeps dropping its push email function. Manual refresh works but not push. I can get it working again by clearing the Gmail app data and re-setting up all the Gmail settings (signature, notification, etc.) and all works well. However it only lasts for between a few hours to a couple of days before it stops working again and I have to repeat the process to get it working again.
Sending email, and my wife's Nexus S works fine. I have also just noticed (but not investigated it) but the Calendar does not seem to be automatically syncing either even though auto syncing is enabled.
Has anyone else experienced this problem and found a cure?
I also noticed similar Gmail sync issue yesterday. I tried all means but not successul till now. Hope someone comes up with a solution.
Oh, yesterday I got this error message couple of times " Google services framework force close or something like that". I rebooted the phone, and that error went away but not sure if that's the reason for my push email not working well.
Did you ever come with a solution to this? I've found it to be quite annoying.
This claims to be a solution: http://www.nexusoneforum.net/forum/...-gmail-app-has-stopped-syncing.html#post94541
It's written as though it's for situations that it started happening pre-empted by adding additional accounts though. I've only got 1 account and it's tending to happen every 2 or 3 days.
I have not found a "solution" - just a work around. What I have found is that when I do a full Google account sync (Settings/Accounts & sync/[Google account]/Menu button/Sync) it forces a sync of my entire Google account but then kicks my push email into life again for a couple of days without needing to wipe my Gmail app data.
I've just got into the habit of doing this every morning when I get into the office. I took a vacation a few weeks ago and forgot to do it for a couple of days and lo-and-behold my emails stopped coming through, so nothing's changed.
Sent from my Nexus S using Tapatalk
Well that's a better workaround than having to clear data all the time at least.
Thanks!
Has anyone found a solution to this one.
I am having the same issue on an HTC Sensation with GMAIL android app. Basically it works for about 2 days and I receive an email exactly as I receive it but then after some days it stops working.
What I normally have to do i switch off all Sync and then switch it on again and it restarts everything but this is not the ideal thing.
I had this problem before. The only way I found to fix it is to remove the google account from the phone and add it again. Also if you disable the Google account from the Account & Sync Settings and enable it again will fix the issue. I didn't have this problem again but not sure if was actualy fixed from the above steps.
Hi
I did what was said in post and now I am getting replies but I am afraid that this will stop after some time....
In the end for me I had to do a factory reset, the little workarounds weren't sticking.
I've tried everything I can think of to resolve this, but I need some suggestions.
So - my husband finally got a smartphone, after getting by with a keyboard phone for years. I talked to him about different phones - iPhones even - and after looking at several, he took my advice and got a Droid Maxx. Of course I helped him set it up, etc. Everything went well for a day or two, but then he started getting all sorts of errors - Google sync problems, Google account sign-in problems, "Unfortunately Google play services has stopped" etc. I was able to solve most of the problems by uninstalling updates to Google Play, and a few other things. He was still having some issues, though. The phone occasionally shut itself off. So, I decided to do a factory reset.
Since then, everything is working much better. The phone hasn't shut down at all, etc. However, in the last day or two, he will get an error notification that's something like "Trouble signing in to Google Account". He has to tap the notification and enter his Google password. Then everything seems fine until it happens again sometime later. Now it's happening frequently
He has almost no apps installed. The two or three he has installed are the same ones that I have used forever on my android devices, including on my Droid Maxx and Moto X - so on the same or similar devices. I have checked every setting I can think of. He doesn't have 2-step authorization on his Google account and he never has problems with that account on his desktop, laptop, etc.
Any ideas what could be happening? He does drive through an area with no cell service every day, so that could have something to do with it, but I drive through the same no-service area, and I have never, ever had to sign in to my Google account after initial setup. Sometimes this issue crops up when he has perfectly good service.
jkmasi said:
He does drive through an area with no cell service every day, so that could have something to do with it, but I drive through the same no-service area, and I have never, ever had to sign in to my Google account after initial setup. Sometimes this issue crops up when he has perfectly good service.
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Click to collapse
i think that's the problem, i had issues the first time i passed by a no service area and the problem showed up ''we have trouble authenticating this account, tap here to solve'' and thats all. it solved with the tap in the notification, and never appeared again, i suspect your rom data its corrupted and i recommend reinstalling the phones firmware 4.2 or 4.4 whatever version is. that should solve the problems.
Jaocagomez;50875823 your rom data its corrupted and i recommend reinstalling the phones firmware 4.2 or 4.4 whatever version is. that should solve the problems.[/QUOTE said:
Thanks for your reply! Can you please explain what "your rom data its corrupted" means?
Also, how do I reinstall the firmware? This phone is not rooted and was updated to 4.4 KitKat OTA.
I'm hoping that it was just the magnet on his pouch case interfering with the radios. He realized that he's always noticed this problem after the phone has been in the case. This afternoon I asked him not to put it in the case as an experiment.
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Hi everyone,
I've had a Pixel 2 (128 GB), since November. Had no issues until 2-3 days ago, I noticed that under the notifications it says "Syncing mail..." and just stays there forever. I've got 3 different mail accounts (Gmail, Hotmail, work), I've turned off syncing to all 3 accounts but the notification remains. I'm unable to force stop, and the only way to make it go away is to turn on airplane mode and reboot the phone. But the moment I turn data back on the message comes back.
Anyone got any clues as to what's going on?
Thanks.
Had this issue, too. Removed my Outlook Mail Account and added it again... Solved the problem for me.
Gesendet von meinem Pixel 2 mit Tapatalk
Clear data and configure again
Sent from my Pixel 2 using my fingers on the keyboard.
Same issue happening for me as well......Cleared data and cache, didn't fix it, removed account and put it back, still didn't fix it. Seems to have started after the most recent Gmail app update.
gmail has been very buggy with this phone. Emails come late or don't sync until multiple attempts.
I have the exact same issue on a Nexus 6P. It happened during the Oreo beta, then went away after public release. Came back this week. I have done all of the steps above - still a constant notification. Super annoying.
Same thing here on OnePlus 3 Oreo
It just started happening last week on my OnePlus 3 with Android Oreo and it annoyed me enough to Google the problem and I landed here. I haven't tried anything yet and not going to (too much work to resync multiple accounts) - this seems like a bad app update. Going to wait it out until the next one.
Same issue, some more info
I have the same issue, it seems to be related to work accounts going through Exchange. If you remove your work account the notification goes away. But if I add it again I still have the same problem. It is also only an issue on Oreo, I have seen that OnePlus users are now having the same problem after updating their devices. For now I have configured my work Exchange email to use IMAP, this gets rid of the syncing message but email is no longer pushed, it gets synced every 15mins
Alternatively you can un-install updates from Gmail and turn off auto update on the Gmail app and then add your Exchange account, this seems to get rid of the constant mail syncing message.
Got the same issue on my HTC 10 after upgrading to Oreo, tried removing and re-adding the exchange account and clearing cache and data but nothing gets rid of it.
I am getting this on my OG Pixel. Probably not something Pixel/Pixel2 related, sounds a lot more like Oreo/Gmail APP related (not specifically gmail itself, just the app).
If I had to pose a guess, this is likely Exchange sync, where some function of exchange sync in gmail is causing the app to prompt this constantly. I won't venture a guess what, though I have a theory. In either way, it's annoying and seemingly benign. as in, it causes no problems either with sync or with the phone, but if you're like me and like to have a neat and tidy notification bar, it will drive you utterly mad.
This comes and goes for me, it's not consistent. Usually toggling WiFi on and off makes it go away after connecting and reconnecting to a network. I have an Exchange account added.
I found out that my issue was that I my outlook already syncs with my Gmail, so i didn't actual have to add my outlook account. It was "gmailified" already.
Solved this issue on my Samsung M30s
I tried all the methods shared by other users, however finally I logged out and login again my email account, then restarted the device to resolve this constant syncing email issue.
I hope it would be helpful to others as well.
Hey Guys!
I'm at the brink of a nervous breakdown right now, since I've been trying to solve this in my own for hours now, with no success whatsoever, so I decided to look here for help.
I've recently updated my Mi Mix 2 to a Mi Mix 3 and thus far, I'm loving it, but I can't for the life of me figure out how to properly get my Gear S3 up and running. The Watch is connected and everything that is initially in the box is working fine. I just want to reinstall the watchface I had, when using it with the Mi Mix 2 and the timer App (that for some reason Samsung decided was not part of the "out of the box experience" anymore). In order to do that I have to sign in to my Samsung Account and herein lies the problem: I can't. When I click on the "Sign in" Button a white box appears in which you'd usually expect to find input fields for user, password and a captcha, but in my case, the box stays white and that's that.
I should mention that everything used to work perfectly with my Mix 2, but the watch resets when paired with a new phone.
I searched the Internet far and wide, but none of the many suggested solutions did work for me.
I erased Cache and Data for all three required Apps multiple times. Reinstalled them, reset the watch a bunch of times, tried older versions of the wearable app, tweaked permissions and power management setting in every direction possible, played with developer options... nothing. I screwed around for several hours now and I'm finally giving up.
I'm on stock Global ROM btw (the latest version)
Any suggestions are highly appreciated at this point.
Thanks a lot,
Banton
Here's a screenshot of my white box:
imgur: LJeEzWX (cant post links)
Do you have the Samsung Wear app installed on your device?
Yes, of course I have the wear App installed. Turns out, this is not a Mi Mix related problem after all, it just coincidentally happened to occur when I was switching phones. Meanwhile the Samsung support forums are full with people having the same issue with non-Samsung phones. Thus far no help from Samsung whatsoever.
repair to gear s3
i also have the same issue, but it only start to appear when i flash custom rom and enable dark mode on system UI. So maybe you can try to change sustem UI colors, becouse in my opinion thats the case that make it happend. I also try to solve that issue on my phone and let you know if i find something in this thread
Herr Banton said:
Hey Guys!
I'm at the brink of a nervous breakdown right now, since I've been trying to solve this in my own for hours now, with no success whatsoever, so I decided to look here for help.
I've recently updated my Mi Mix 2 to a Mi Mix 3 and thus far, I'm loving it, but I can't for the life of me figure out how to properly get my Gear S3 up and running. The Watch is connected and everything that is initially in the box is working fine. I just want to reinstall the watchface I had, when using it with the Mi Mix 2 and the timer App (that for some reason Samsung decided was not part of the "out of the box experience" anymore). In order to do that I have to sign in to my Samsung Account and herein lies the problem: I can't. When I click on the "Sign in" Button a white box appears in which you'd usually expect to find input fields for user, password and a captcha, but in my case, the box stays white and that's that.
I should mention that everything used to work perfectly with my Mix 2, but the watch resets when paired with a new phone.
I searched the Internet far and wide, but none of the many suggested solutions did work for me.
I erased Cache and Data for all three required Apps multiple times. Reinstalled them, reset the watch a bunch of times, tried older versions of the wearable app, tweaked permissions and power management setting in every direction possible, played with developer options... nothing. I screwed around for several hours now and I'm finally giving up.
I'm on stock Global ROM btw (the latest version)
Any suggestions are highly appreciated at this point.
Thanks a lot,
Banton
Here's a screenshot of my white box:
imgur: LJeEzWX (cant post links)
Click to expand...
Click to collapse
This could related to the theme you're using on your Mix 3. I use a true black theme and some of the popups that come up look like blank white boxes. If you're using a custom theme, try changing it back to default while setting up your watch. That being said, if a bunch of other people are having the issue on other phones this may not be relevant.
Thanks for the suggestions, guys, but it is definitivly not theme related - nor Xiaomi related for that matter. Look over at the Samsung support forums, you will see that hundreds of people have the issue, no matter which phone, or even Android version they are on. (Except Samsung phones because the login procedere works differently).
As of right now, it seems either a software update could fix this, or something on the server side, either way it's Samsung's move.
If anything happens, I'll let you know.
It just randomly started working again. I guess, the ones who could fix the server just were on their easter vacation.