Anyone elses finger print scanner sometimes says not recognised and you have to try multiple times?
nope
Yes.. if fingers were a little wet, if you or the phone (sitting, laying, car,... ) are in a different position than when registering the prints.. some fingers work better, some don.t..
Rarely, after a reboot, with a finger that I do not use normally. However I also believe it has to do with the way you are holding your finger over the reader...if it is off quite a bit from the way it was registered. Other than the rare occasion mine works probably 99% of the time without issue.... and it's fast!
Try redoing all your scans. And turning off the animation. Main thing is turning off animation has really helped me and many others I've talked with
Related
I first noticed this on a running game where you have to hold down either the left or right side of the screen to move in that direction. It would usually register the first press, but not that I had held my finger down so I wasnt moving properly. I thought this was due to the game it's self rather than my phone.
I've just downloaded Naugh where you have to rotate the screen by touching either side of the phone, and again the same issue. It's really unresponsive - It will recognise the tap but not that i've held it, it will stop working. Occasionaly this will also happen when scrolling a page.
Has anyone else experienced this? Or if not, any suggestions on figuring out whats wrong?
I have recorded a video that shows what I mean: https://www.youtube.com/watch?v=UW2gCWpThWc
haste75 said:
I first noticed this on a running game where you have to hold down either the left or right side of the screen to move in that direction. It would usually register the first press, but not that I had held my finger down so I wasnt moving properly. I thought this was due to the game it's self rather than my phone.
I've just downloaded Naugh where you have to rotate the screen by touching either side of the phone, and again the same issue. It's really unresponsive - It will recognise the tap but not that i've held it, it will stop working. Occasionaly this will also happen when scrolling a page.
Has anyone else experienced this? Or if not, any suggestions on figuring out whats wrong?
Click to expand...
Click to collapse
When you go to Settings>About phone - there is a Diagnostics section>Test device. You will see a list of tests you could do including touch screen.
I've tried this, thanks.
There is no aparrent issue using this diagnostic. It doesnt detect multi-touch though, which I find a little odd.
I did find this article though:
http://johnhaller.com/blog/2014-03-06--sony-xperia-z1-z1s-touch-screen-issue
Which seems to be the exact same issue I have on my Z3 now.
haste75 said:
I've tried this, thanks.
There is no aparrent issue using this diagnostic. It doesnt detect multi-touch though, which I find a little odd.
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Click to collapse
What do you mean? There are two options; one which shows dots where you are touching, and another which shows two lines for each point you touch; the lines cross at the point you are touching. They absolutely do detect multitouch, so if you're using more than 1 finger but only seeing one point, or one pair of lines, then you have a problem.
I only have one option under that test, which is to see a yelow line. It doesnt detect more than one touch at a time though.
I have downloaded a seperate screen testing app, and that detects up to ten points at once - again without any obvious issues with unresponsive.
I really can only reliably replicate the issue when playing games.
Mine does have a similarish issue.
Double tap doesn't work on first try when you last use the phone for some time.
But i think it is a software thing cause it worked fine when in continuous use.
haste75 said:
I only have one option under that test, which is to see a yelow line. It doesnt detect more than one touch at a time though.
I have downloaded a seperate screen testing app, and that detects up to ten points at once - again without any obvious issues with unresponsive.
I really can only reliably replicate the issue when playing games.
Click to expand...
Click to collapse
In Settings, enable the Developer Options, then tick "show touches" and "pointer location".
I notice this issue all of the time in Ingress, however I have tried multi touch test apps and can easily get perfect tracking with 5 fingers on the screen, so I am sure the multitouch and display is working fine, and I have no problems with Google Maps or Waze where similar gestures to tap on things, and two fingers to rotate and shrink/enlarge are used.
I have no idea what is causing it, but it seems to be software rather than hardware.
haste75 said:
I only have one option under that test, which is to see a yelow line. It doesnt detect more than one touch at a time though.
I have downloaded a seperate screen testing app, and that detects up to ten points at once - again without any obvious issues with unresponsive.
I really can only reliably replicate the issue when playing games.
Click to expand...
Click to collapse
I don't play games on the phone, but did try Modern Combat 3/4, which I have purchased long time ago, just to try them out. So I have played last night and have not had touch screen issues.
Yes I have noticed it, and it has at times been extremely frustrating, and 99% of the time I think part of my fingers holding the phone are touching the screen somewhere, each time I see this and adjust my grip the problem is not longer there. I think this also is partly related to the thread about ghost touches.
AlanJC said:
I notice this issue all of the time in Ingress, however I have tried multi touch test apps and can easily get perfect tracking with 5 fingers on the screen, so I am sure the multitouch and display is working fine, and I have no problems with Google Maps or Waze where similar gestures to tap on things, and two fingers to rotate and shrink/enlarge are used.
I have no idea what is causing it, but it seems to be software rather than hardware.
Click to expand...
Click to collapse
Yes exactly the same issue.
I agree I think it's software. Another strange thing is If I flip the phone around (So the headphone jack is now on the right, rather the left), and the game allows the screen to rotate, the issue goes away completely.
Such a strange bug.
Same thing here, and it happens very often. I ran all tests and it seems a software issue. Hope Sony solves it 'coz it's damn annoying.
Just discovered something else, in Ingress, it's always been dodgy with multitouch, however if I put the phone on the table or sofa and just touch the screen it's even worse.
Again using the same gestures in Google Maps it works fine.
I don't understand why not holding the phone would make a difference. I tried propping it up on the table to see if it was related to the angle, but still a lot worse when not holding it compared to holding it.
Never had it during games but during calls it kinda doesn't respond to touches properly.....weird.
I am facing too many issues with the Z3. First the camera quality, then the front bezel leaking light, then the 3G, now touch response. Duh!!! Should've bought the HTC M8 EYE.
No such issue for me so far at least.
Isn't the M8 Eye for China only?
I can't type for **** on my Z3 compared to my SIII. Taps don't register as quickly. Not sure what the heck is going on.
I can confirm that the latest firmware 23.0.1.A.5.73 released by Sony today, has fixed my issues with the responsiveness with the screen and games.
I hope I see that update soon. I can't wait to type quickly and double tap with no issues.
No issue with games but, typing is a chore, it keeps pressing the wrong keys like b for spacebar etc....
AlanJC said:
Just discovered something else, in Ingress, it's always been dodgy with multitouch, however if I put the phone on the table or sofa and just touch the screen it's even worse.
Again using the same gestures in Google Maps it works fine.
I don't understand why not holding the phone would make a difference. I tried propping it up on the table to see if it was related to the angle, but still a lot worse when not holding it compared to holding it.
Click to expand...
Click to collapse
I've been noticing this lately as well when using the phone when it's on a flat surface.
Sometimes pulling the notification bar down can take a few times.
While play Ruzzle, it's nearly impossible to spell a word unless you pick the phone up.
Was thinking it might be the way it detects your finger, as I normally use the tip of my finger when it's flat, and my thumb when it's in my hand.
I have a S7 from AT&T, non-edge. I have the lock screen setup with the fingerprint reader and a pin code.
95% of the time, the fingerprint scanner works the first time.
4% of the time, it will work the second time.
1% of the time, it does something VERY strange. If it fails the first and second time, it will NOT unlock the screen using the fingerprint reader unless i enter the pin code. It will let me keep trying my fingerprint, but it will says its not valid. I can enter the pin code, unlock the phone, relock, then boom, the fingerprint reader works again. Its like once it fails twice, even though the phone lets you keep trying, it doesn't really read it.
Has anyone else experienced this? It's very annoying and I am wondering if I should RMA, or if this is a software issue.
Finger print scanner indeed suck.. Just make multiple imprints of same finger.. Get every angle possible.
Only time I have to enter my pin is when I reboot the phone. It wants my pin instead of my fingerprint. After that first time though the fingerprint is all I have to do.
when entering a fingerprint each time change the angle of the chosen finger slightly as you press the home key having multiple images at diff angles lessens the chance of not getting a match.
Sent from my SM-G930F using Tapatalk
This has taken some getting used to, coming from the Nexus 5x... its fingerprint scanner is so much better.
On the nexus, you go from a black locked screen straight to the home screen in a split sec with a touch of the scanner that's way more accurate and gets it 99% of the time .
With the S7, I'm having to press the power/home button, then scan, which gets it right more like 65% of the time. And is a 2 step process. Or hold the home button down and try to time it just right- too soon and it doesn't read.. too long and i open google now... haha too complicated. I'm almost thinking there's an issue with mine it's so inaccurate. Or maybe i'm just spoiled to the nexus...
Bottom line= LG & Google implementation= much much better.
Chronzy said:
This has taken some getting used to, coming from the Nexus 5x... its fingerprint scanner is so much better.
On the nexus, you go from a black locked screen straight to the home screen in a split sec with a touch of the scanner that's way more accurate and gets it 99% of the time .
With the S7, I'm having to press the power/home button, then scan, which gets it right more like 65% of the time. And is a 2 step process. Or hold the home button down and try to time it just right- too soon and it doesn't read.. too long and i open google now... haha too complicated. I'm almost thinking there's an issue with mine it's so inaccurate. Or maybe i'm just spoiled to the nexus...
Bottom line= LG & Google implementation= much much better.
Click to expand...
Click to collapse
Press and depress the home button quickly, but instead of taking your finger off the button immediately, keep it on there lightly touching for a split second. It's not that difficult.
It works for me on the first try 95% of the time. The other times it's my fault for not covering the button but instead getting just a corner of it.
I also set it up with both thumbs and both index fingers and it works with all. I'm quite pleased
I've been having aroung 50% success rate on the first time with the fingerprint scanner and about 95% on the second attempt. I don't know if I'm doing anything wrong. I've made the fingerprint profile many times, change position and angles but I still can't get it to work reliably. I wish i could see if theres any gaps, or maybe tone down how "strict" the scanner is.
I've found another flaw in the finger print reader... I'll describe the issue, then upload a vid to show it.
My screen is set to lock/dim/shut off after 30 seconds. At which time you'll have to press the home button OR power button to wake the phone, followed by using your finger print to open the phone.
However, within a few seconds of the screen shutting off you can just press the home button with any finger even ones you've never registered a print for and it will unlock the phone.
https://www.youtube.com/watch?v=Xhb0e01aLuQ
HTCMDA said:
I've found another flaw in the finger print reader... I'll describe the issue, then upload a vid to show it.
My screen is set to lock/dim/shut off after 30 seconds. At which time you'll have to press the home button OR power button to wake the phone, followed by using your finger print to open the phone.
However, within a few seconds of the screen shutting off you can just press the home button with any finger even ones you've never registered a print for and it will unlock the phone.
https://www.youtube.com/watch?v=Xhb0e01aLuQ
Click to expand...
Click to collapse
There is a setting, which by default locks the phone 5 seconds after the screen turns off. During that time you can just push the button and no need to unlock.
But if you push the power button to turn the screen off, if locks immediately. There is a setting for that as well.
Yea...that's not a good thing. Should not be on by default.
Chronzy said:
This has taken some getting used to, coming from the Nexus 5x... its fingerprint scanner is so much better.
On the nexus, you go from a black locked screen straight to the home screen in a split sec with a touch of the scanner that's way more accurate and gets it 99% of the time .
With the S7, I'm having to press the power/home button, then scan, which gets it right more like 65% of the time. And is a 2 step process. Or hold the home button down and try to time it just right- too soon and it doesn't read.. too long and i open google now... haha too complicated. I'm almost thinking there's an issue with mine it's so inaccurate. Or maybe i'm just spoiled to the nexus...
Bottom line= LG & Google implementation= much much better.
Click to expand...
Click to collapse
It works 100% of the time for me if i press the home button and leave my finger on it. Its not even a tiny bit innacurate. Maybe your fingers are greasy.
The reading from screen off sounds a bit better but is essentially the same thing. Just on S7 you have to actually press the button down rather than just press the finger on the sensor. Im not sure why the added pressure makes it that much worse.
HTCMDA said:
Yea...that's not a good thing. Should not be on by default.
Click to expand...
Click to collapse
Forgot to reply to this part.
No it shouldnt be on by default. Its a great feature, if you dont like it you turn it off.
HTCMDA said:
Yea...that's not a good thing. Should not be on by default.
Click to expand...
Click to collapse
That's an android thing. My previous LG and Motorola phones had the same settings by default.
It is convenient because if the screen turns off due to timeout while you are reading something you can quickly turn the screen back on without having to unlock it (password unlock can be very annoying). I gotta tell you if that feature didn't exist, I would have to set a really long screen timeout because I do quite a bit of reading where I don't touch the screen for a while and the constant need to unlock would drive me crazy.
Plus, an extra 5 seconds (added to the screen timeout) is unlikely to make it insecure. If you hit the power button to turn the screen off, it locks immediately. I think it's the best combo of convenience and security.
i'm just saying i feel like that goes against the "security" of having your phone.... your phone could get stolen while unlocked, and all they have to do is set your screen to never time out and now they have access to all your info...
HTCMDA said:
i'm just saying i feel like that goes against the "security" of having your phone.... your phone could get stolen while unlocked, and all they have to do is set your screen to never time out and now they have access to all your info...
Click to expand...
Click to collapse
I someone steals your phone, while it's unlocked, they already have access to all of your data. The 5 second delay isn't going to make a difference.
Dears,
One of the best things in my XZ is the quick response to unlock the screen using the fingerprint.. but this is when it works
Sometimes, it refuses to work .. keeps saying that it cannot recognize my finger print, untill I lock the screen and unlock it again it works... or I just reach the maximum number of trials and use the 2nd way of access like the pattern or the passcode.
do you experience the same?
Thanks,
No problem here.
Sometimes when my fingers are sweating / water or other things ( dirt, oil,) on them are not recognize, but i have set 5 fingers so if 1 not seeing, other yes.
Try to delete all reader fingers and put again very well. ( move the finger up an down, side way) and set all 5 off them.
Anyone else having occasional Touch Screen issues? It's most noticeable on one of the games I play, where sometimes I'll go the swipe on the screen and nothing happens. I feel like its also happened a few times, swiping up on hitting the home button too. I did the *#0*# and did a screen test and I didn't notice any issues, though I had issues following the lines but thats besides the point.
I've had several occasions where the S-Pen stopped working. Tapping, swiping, nothing. I put in back in the phone, took it out and then it worked. Finger work fine though.
howie411 said:
Anyone else having occasional Touch Screen issues? It's most noticeable on one of the games I play, where sometimes I'll go the swipe on the screen and nothing happens. I feel like its also happened a few times, swiping up on hitting the home button too. I did the *#0*# and did a screen test and I didn't notice any issues, though I had issues following the lines but thats besides the point.
Click to expand...
Click to collapse
I was having some issues myself but I realized it was because my finger was actually touching the screen at the bottom where I hold it at. You should make sure none of your fingers are accidentally on the screen when trying to do anything.
Hello, someone with similar problems with the flip on fingerprint?
This is the second one I get but its the same thing, sometimes won't recognize my finger and when I try again quickly get ghost touch on fingerprint when lift my finger away the fingerprint, I need to wait a couple of seconds and try again if get luck recognize my finger if not the same results before.
If the first try won't recognize my finger need to wait and try again, it's not all the time but when does it's frustrating and make more sense put the pin.
I don't like face unlock so need to face the issue.
If someone have a fix for that I appreciate, I try register my finger two times hoping to issue dissapear or at least lower errors rate but doesn't fix nothing.
I'm sorry you're having issues, but my fingerprint scanner works flawlessly. No problems at all.