When I video call somebody and rotate the phone to hold it in landscape it suddenly freezes the call, then there's no video stream of me, it's black screen (the small rectangle) but I can still see the person I'm calling (the big rectangle). From now on the camera doesn't work, the app gives an error, the only solution is to restart the phone. The same version of Skype works flawlessly on my S5 and Moto X.
So it's probably the first major error in my Mate 8 (180, 64gb dualsim)
Can anyone else confirm the issue?
Sent from my HUAWEI NXT-L29 using Tapatalk
Similar thing here, when you rotate the phone during a videocall via skype, the camera stops working. Seems disabling the camera, rotating the phone and re enabling the camera is a way to bypass the problem. My phone is l29 running b180 kangvip slim. Damn, all these software issues make me want to get rid of the device after only a month of having it ; /
It's been sorted out in 320
Sent from my HUAWEI NXT-L29 using Tapatalk
This thread is created to find a fix to the Huawei Mate 9 fingerprint sensitivity (or lack there of) sensor issue, an issue that also plagues the Google Pixel phones.
Since upgrading to Android 8 I have found the registering a fingerprint with the phone is next to impossible. The sensitivity of the sensor has been cut down from Android 7.x. I have left messages to @HuaweiUSA in a DM to them and in the general public areas of Twitter. I have also posted this to other social venues.
Now, without resorting to rooting and changing a kernel file, I am asking others what can be done to fix this. Before you respond, please note:
1. Yes I cleaned the sensor
2. Yes my fingers are clean.
3. Yes I actually have fingerprints.
4. This thread is to see who else has this problem and to provide fixes/workarounds for those with the problem.
I do note that the fingerprint sensor does work somewhat well after to register your fingerprint. It is only the enrollment of a fingerprint that is the hardest.
If anyone has fixes, please note them here. Many thanks.
UPDATE: Huawei's official answer to the fingerprint sensor problem is to perform a factory reset after you upgraded your phone to Android 8.
Another issue that will affect fingerprint resolution: users REBRANDING their phone.
Huawei has specific firmware to specific brandings. So if you changed your C185 or C900 to C567 (or any other rebranding), you need to change back and then try the upgrade, reboot, factory reset method to fix things. Tech support said this would solve a number of issues beyond just fingerprint issues. Including call quality issues, networking, etc.
My wife updated her Mate 9 to Oreo using OTA, she received the 363 (C432) version directly.
After the update she lost her SD card, ringtones etc...
After a factory reset she struggled to get her fingerprints recognised, as if the phone could not "read" her finger. I did at the end but it was clear the sensor lost its sensitivity...When I tried to store my fingerprint in her phone it worked a lot better but still more difficult then on my Mate 9.
Her phone is an original German phone and not a rebranded model and the factory reset did not solve the issue...
So your not the only one facing this issue.
i use my m9 with OREO (b361) without problems so far! I have no recognition delays more than on my Honor 7 or my LG G5!
i did a factory reset after upgrading and have registered two fingers twice! This is a little bit tricky because often i got the notification that my finger was known by system. But it is possible to register every finger twice if you are a little bit patient.
Please try different finger positions too.
We tried different positions...I stated that compared to my mate 9 running on Oreo the mate 9 from my wife - also running on Oreo has a fingerprint reader who became less sensitive after the update. We have 2 mate 9's so we can compare both of them...
Our both mate 9 too.
Gesendet von meinem MHA-L29 mit Tapatalk
How do I downgrade from android 8 (oero) to android 7 (nougat) ? I have serious problems with the fingerprint sensor after the upgrade.
Thanks.
uja93 said:
How do I downgrade from android 8 (oero) to android 7 (nougat) ? I have serious problems with the fingerprint sensor after the upgrade.
Thanks.
Click to expand...
Click to collapse
Depending on your model, connect your phone to your PC annd open hi suite (if it doesn't automatically), click on update and if your model version is supported, you'll have an option to go back to an earlier build.
Couple things I find that works. About once a month (more if you use your phone more), I will take an alcohol wipe, and clean off the fingerprint sensor.
Next, I have found that once in a while, my index finger on my left hand is REALLY hard to use, but the index finger on my right hand is very fluid and fast. I simply go into the finger print settings, delete the one that isn't working well, recalibrate it and everything is good. Only had to do that once.
I find the sensor pretty fast, even the smallest portion of the finger seems to be registered and the phone opens, hundreds time per day.
BUUUUT, when trying to answer I call I have to rub my whole finger several seconds until it actually answers, I end up with a ringing phone on my ear waiting for it to recognize me.
I had the same problem after updating. Had to reset from factory and fingerprint management was impossible. It would vibrate after every try then fail. Tried dozen times, then factory reset again, same problem. Finally got it to work by pressing my index very hard against the sensor while rotating it. Took a few tries but it worked. Once it was recorded it now works perfectly. Strange. Hope it helps someone
Licaon_Kter said:
BUUUUT, when trying to answer I call I have to rub my whole finger several seconds until it actually answers, I end up with a ringing phone on my ear waiting for it to recognize me.
Click to expand...
Click to collapse
Haha
cuz you need to hold your finger on sensor a few sec in order to answer calls xD
to avoid mistakes
I rebranded my Mate 9, re-installed a factory image -- thank you FunkyDruid, and then the fingerprint menu settings disappeared. I would hate to format it if it's not gonna help.. Annoying though..
Sorry for bad english.. just i wish to help u,try to get my idea
First,the problem of pixilated screen's related to Smart cover option in your Smartphone sittings,its sometime happening when we make factory reset .
the method to fix this problem is very easy.. lets start
1- put your device into hot sunlight weather for while of time(1M) is enough.
2-force your device to be restarted and your screen device directly facing the sunlight .. cause we need the light of the sun and temperature of it too.
done
Notce: This method might not be working for 1 time .. just keep trying from 1-5 times
It isnt working.
I am facing the same issue.. Did u solved ur phone problem?
that is about the proximity sensor , It might be covered by something because it happen when you put on the case which cover the phone and the screen to give you weather and time throught mini-hole on the screen cover.. you have to diassemble the phne and check in the phone if the cover is not covered by something and remove it
Is there other way to solve this issue of NA n timer on my screen.
the sun method didn't work.
Hi guys . My phone is like 3 weeks old I bought it from Ali express is 64gb version .the software is 12.0.2 stable global . I am using the SIM 2 and a micro SD in slot 1 . All working find and dandy but I got a major problem with this phone, I don't know if is hardware related or software that's why i am typing this here .
Symptoms
If I leave the phone on the table the screen wake up like 3 times in 5 minutes with no notification. Is looking for my face to unlock it . :silly:
I tried to factory reset it . Update it .restore it from cloud , set up as new , remove the micro SD , uninstall apps .nothing worked
I need an apk or an app to identify what trigger the wake up thing . Or what is running in the background or what is trying to do
Please help
I also find this online I don't know if is related but sound the same like my problem: confused:
https://amp.reddit.com/r/PocoPhones/comments/aw484t/screen_wake_up_with_no_receiving_notification/
Solve it . It was a bug . It's a big in miui 12 if you mute an app to don't receive notifications anymore the screen it will wake but won't show any notification.
Just to let you know if you have the same problem like me
It hasn't been fixed, right?
Mine POCO X3 is still waking up by itself.
I muted the notifications from one app.
Hi i'm from chile , i have a rog 5 tencent version , all ok but I updated to Android 12 and the problem with proximity sensor comed , when I hear a audio in WhatsApp the screen turns black and don't return till the audio stops
When I call the screen turns black and not returns until the other person hangs up , I downgraded to Android 11 but the problem persist
I don't know what to do please help me I don't find any support group for telegram o WhatsApp so I post here , please I can't use mi phone normally , the games and all the other functions work properly , triggers wifi , Bluetooth It haven't fall or something like that , only what's the upgrade