Note 10+ shutting down during a call - Samsung Galaxy Note 10 Questions & Answers

My note 10+ Exynos has been shutting down in the middle a call every single time for calls over 3 minutes.
I've tried clearing the data and cache for the phone app, factory resetting the phone and starting over but same thing.
am i the only one having this issue?

hikokun said:
My note 10+ Exynos has been shutting down in the middle a call every single time for calls over 3 minutes.
I've tried clearing the data and cache for the phone app, factory resetting the phone and starting over but same thing.
am i the only one having this issue?
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You already got September software update? If not, see if it will sort things out. I have a US unlocked model, but flashed it with my carrier's version and have seen not issues with signal or call dropping. Also in Samsung forums I have not see any one post "shutting down during calls". Contact Samsung tech support

yes, it is running the latest firmware, i've tried clearing the partition cache and also removed the sd card (just in case) did another factory reset and this time didnt do a restore, so its "fresh" so to speak. problem is still there.

hikokun said:
yes, it is running the latest firmware, i've tried clearing the partition cache and also removed the sd card (just in case) did another factory reset and this time didnt do a restore, so its "fresh" so to speak. problem is still there.
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Tried replacing sim card? At time if sim card is a bit old, it may cause issues

Related

[Q] Can't access SD apps after reseting DS!

Hi! My Desire S was crashing frequently so I did factory reset to my Desire S. Before that I moved some of the apps to SD.
The problem is that after resetting the phone, I am unable to find the apps on SD. There is no icon of them in the menu. But my card memory is still the same as before reset meaning that they were not uninstalled by resetting.
What should I do? Any recommendations and ideas?
Thnx!
Mohib86 said:
Hi! My Desire S was crashing frequently so I did factory reset to my Desire S. Before that I moved some of the apps to SD.
The problem is that after resetting the phone, I am unable to find the apps on SD. There is no icon of them in the menu. But my card memory is still the same as before reset meaning that they were not uninstalled by resetting.
What should I do? Any recommendations and ideas?
Thnx!
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Click to collapse
"Factory Reset" resets the phone to the factory default (or the ROM default if you're using a custom ROM). That means it starts up as if it was a fresh install. However, it cannot touch anything on the SD-Card unless to tick the box for "Format SD-Card" (or whatever it's called).
Simply reinstall the applications and move them to SD again as you did before.
One lesson to learn though - just because your phone is crashing, doesn't always mean that a factory reset is the best plan of action. If it is 'Stock', unrooted etc then fine, but as you are on XDA I assume you actually play with it a bit; you would have been better off taking logcats and trying to work out what was causing the crashes rather than simply wiping and having to install everything from scratch again. It could even be something as simple as your SD-Card going faulty, thus causing the phone problems when it tries running the apps that you have moved to SD.
SimonTS said:
"Factory Reset" resets the phone to the factory default (or the ROM default if you're using a custom ROM). That means it starts up as if it was a fresh install. However, it cannot touch anything on the SD-Card unless to tick the box for "Format SD-Card" (or whatever it's called).
Simply reinstall the applications and move them to SD again as you did before.
One lesson to learn though - just because your phone is crashing, doesn't always mean that a factory reset is the best plan of action. If it is 'Stock', unrooted etc then fine, but as you are on XDA I assume you actually play with it a bit; you would have been better off taking logcats and trying to work out what was causing the crashes rather than simply wiping and having to install everything from scratch again. It could even be something as simple as your SD-Card going faulty, thus causing the phone problems when it tries running the apps that you have moved to SD.
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Hi! Thanks for your detailed reply. No doubt I am on XDA, but my DS is still "Virgin" ! It is on stock ROM Gingerbread. I am still a newbie in the filed of ROMs that's why I haven't rooted my DS yet.
Actually, what happened was that whenever I unlocked the phone, some .com service stopped working and my phone dropped all the network signal. There was some issue with the radios I think. WiFi signals also got very feeble.
I by moving apps to SD doesn't it mean that I will not be required to re-install then after resetting? I mean they were not deleted or erased? Or by moving to SD means that there data is moved but there apk is still on phone?
Regards,
Mohib86 said:
Hi! Thanks for your detailed reply. No doubt I am on XDA, but my DS is still "Virgin" ! It is on stock ROM Gingerbread. I am still a newbie in the filed of ROMs that's why I haven't rooted my DS yet.
Actually, what happened was that whenever I unlocked the phone, some .com service stopped working and my phone dropped all the network signal. There was some issue with the radios I think. WiFi signals also got very feeble.
I by moving apps to SD doesn't it mean that I will not be required to re-install then after resetting? I mean they were not deleted or erased? Or by moving to SD means that there data is moved but there apk is still on phone?
Regards,
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Click to collapse
Although the data may still be on the SD-Card, the phone O/S will have no knowledge of them, or of what to do with them. It would be useful if you could remember which '.com' stopped, but it's too late now. I doubt if it was actually a radio problem though - if it has been working fine since you got it then it is unlikely that the radio firmware suddenly decided to go wrong.
It may be worth keeping an eye on it as you reinstall all your apps. If it is still under warranty then it may be worth taking it back to the shop you got it from just in-case there is a developing hardware fault, although that is unlikely.

[Q] No data connection on my Nexus S

So one day, my Nexus S randomly decided not to have a data connection with my carrier (Wind Mobile) anymore.
Wifi works, mobile data does not.
Steps I did to try and fix this:
1) make sure APN address is correct, which it is.
2) turn airplane mode on and off
3) toggle carrier connection on and off
4) factory wipe phone and reinstall ROM (slimkat)
5) factory wipe phone and install a different ROM (AOSP)
6) flash new radio (KB3 and KB1)
Other things I tried:
1) tried my SIM card with another phone (Blackberry Curve), data connection seems to work fine on that phone.
2) Called Wind Mobile and asked them to reset their towers to my phone... all they did was remove the Blackberry security thingy
that I had with them when I was still using a Blackberry. Rebooted my Nexus S, tried again... still no data.
So... I'm at my wit's end, and I have no clue how to fix this. Any ideas? I've found a couple similar threads for this problem... non of which had a solution to mine.
I remembered I made a backup nandroid a little while ago... and I restored it.
Voila, everything works again. But as soon as I tried reflashing to my preferred ROM (Slimkat), the problems started up again.
I also forgot to add that before I started encountering problems, my phone froze and I had reset by doing a battery pull because it wouldn't respond to any key presses. I'm guessing it corrupted something, though I'm not sure what. I've diagnosed that this is not a hardware issue, and that it's purely software... I'm not sure why the problem comes back when I reflash to another ROM. I'll keep you guys posted.
One other thing worth noting is that when I have Slimkat installed, it doesn't seem to read off my SIM card properly.
The APN doesn't get named "Wind DATA" like it usually does when I install a different ROM on there; it just gets named "Internet".

Mobile data problem after updating to Oreo

Hi,
I have my Honor 8 since January, it's FRD-L09 model. Recently I have updated to Oreo (FRD-L09C432B521) via HiSuite (of course did a factory reset after the update). The system works just fine except cellular data. More precisely, it's about turning it off. When I turn on the data there's a stable connection to LTE and everything is ok, but when I turn it off phone goes crazy. The device starts to heat up, all system apps (e.g. Settings, Contacts, Messages) are crashing. Sometimes there's also problem with touch - phone recognizes it just fine, but it doesn't respond, e.g. when I touch "back" or "home" button in the navbar there's an animation, but nothing happens. The phone also randomly resets. The only thing that helps is forced restart (holding the power button for more than 10 sec).
All this things happen ONLY AFTER turning off mobile data, so it basically comes to restarting my phone every time I turn off cellular data.
Did anyone have a similar problem? Is there any solution except rolling back to Nougat? Thanks in advance for your help, people
MichaB. said:
Hi,
I have my Honor 8 since January, it's FRD-L09 model. Recently I have updated to Oreo (FRD-L09C432B521) via HiSuite (of course did a factory reset after the update). The system works just fine except cellular data. More precisely, it's about turning it off. When I turn on the data there's a stable connection to LTE and everything is ok, but when I turn it off phone goes crazy. The device starts to heat up, all system apps (e.g. Settings, Contacts, Messages) are crashing. Sometimes there's also problem with touch - phone recognizes it just fine, but it doesn't respond, e.g. when I touch "back" or "home" button in the navbar there's an animation, but nothing happens. The phone also randomly resets. The only thing that helps is forced restart (holding the power button for more than 10 sec).
All this things happen ONLY AFTER turning off mobile data, so it basically comes to restarting my phone every time I turn off cellular data.
Did anyone have a similar problem? Is there any solution except rolling back to Nougat? Thanks in advance for your help, people
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That's really strange, mine works perfectly even after Oreo without a factory reset. You should try another factory reset or a rollback to Nougat and then update to Oreo again (Maybe something went wrong when you update, but I'm not really sure).
Kiruke said:
That's really strange, mine works perfectly even after Oreo without a factory reset. You should try another factory reset or a rollback to Nougat and then update to Oreo again (Maybe something went wrong when you update, but I'm not really sure).
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Click to collapse
Probably that's the only thing I can do since it looks like no one ever had such a weird problem Thanks for your time anyway, I'll try to do as you advice and write here if it helped.
Factory reset is mandatory, as far as I'm concerned, when doing a major update. Battery and general stability usually improves.
zinko_pt said:
Factory reset is mandatory, as far as I'm concerned, when doing a major update. Battery and general stability usually improves.
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Click to collapse
I did one after the update. Then the problem ocurred, so I did another (this time I wiped data & cache through recovery) as Kiruke adviced. Didn't help. The problem is present even when the device is clean. I also downloaded the last system version through eRecovery (unfortunately it seems in my country, Poland, Android 7 is no longer available because it downloaded B521), also didn't work. I tried resetting network settings, no luck. I contacted with Huawei support and it seems the only solution is to wait for some another update.
MichaB. said:
I did one after the update. Then the problem ocurred, so I did another (this time I wiped data & cache through recovery) as Kiruke adviced. Didn't help. The problem is present even when the device is clean. I also downloaded the last system version through eRecovery (unfortunately it seems in my country, Poland, Android 7 is no longer available because it downloaded B521), also didn't work. I tried resetting network settings, no luck. I contacted with Huawei support and it seems the only solution is to wait for some another update.
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Click to collapse
Have you tried to downgrade to some other version, going full stock and start the updating process over again?
Or even flash a OpenKirin ROM to see if the issue remains...?
Never came across this situation in all the devices and ROMs I've used.

Strange wifi crash - reboot

So been running c59 Android 11 for a couple of weeks. All working pretty well when today i noticed my device was not on Wifi..
I went to wifi settings the phone locked up and crashed - rebooted.
Same thing is occuring except now i have a little Sim icon and an X in where the celluar signal is.
I still can recieve calls though no network access at all!
Just tried aeroplane mode and now its stuck and i cannot turn off aeroplane mode..
tried the reset network settings.. no change..
this phone is rubbish.
looks like another factory reset coming up...
just for anyone else who has this issue. you need to Format Data through recovery.. you lose everything. this fixed it for me.
You lose nothing because people are supposed to BACKUP their stuff.
Smartphones haven't been around since only a few weeks ago, it shouldn't come as a surprise that at some point they can fail or like in this case for some reason need a formatting.
Craphead said:
You lose nothing because people are supposed to BACKUP their stuff.
Smartphones haven't been around since only a few weeks ago, it shouldn't come as a surprise that at some point they can fail or like in this case for some reason need a formatting.
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Click to collapse
If you think about it you should be able to format Application Data only and not lose your photos etc..
Even my old Nexus 4 from 9 years ago can do that..
actually every phone i have ever had could do that other than this one.
Why would the existence of personal photos cause a phone not too boot? So why would the manufacturer make you format them to reset the phone?
Just a poorly designed device really..
And for the record i did backup and do backup. Though i wanted to inform others who may have to perform this fix that they will lose data.

Question ZFlip 3 won't fully boot occasionally

Hello,
I have a ZFlip 3 that will sometimes boot up properly, and then work fine until it turned off again. But sometimes the phone will boot to the "Samsung Galaxy"/"Powered by Android" screen then turn off.
The phone is fully stock/non-rooted.
Any ideas?
Thanks.
Try clearing the system cache.
Try in safe mode repeatedly, buggy 3rd party app. If so find it.
Did you do any major firmware upgrades without doing a factory reset afterwards?
Did you use SmartSwitch?
If so factory reset; do a clean load and don't use SmartSwitch.
Look at the Log files or...
A Samsung Experience center at best buys can run advanced diagnostics on it if one is convenient to you.
There
I have had this exact same issue with mine, but when I took it to the repair place they said that the phone had nothing wrong with it. my theory is that some internal process is sending large amounts of data to the cache, its strange because even if I factory reset and clear cache it still goes back into the state after a few hours.

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