Hi,
I have my Honor 8 since January, it's FRD-L09 model. Recently I have updated to Oreo (FRD-L09C432B521) via HiSuite (of course did a factory reset after the update). The system works just fine except cellular data. More precisely, it's about turning it off. When I turn on the data there's a stable connection to LTE and everything is ok, but when I turn it off phone goes crazy. The device starts to heat up, all system apps (e.g. Settings, Contacts, Messages) are crashing. Sometimes there's also problem with touch - phone recognizes it just fine, but it doesn't respond, e.g. when I touch "back" or "home" button in the navbar there's an animation, but nothing happens. The phone also randomly resets. The only thing that helps is forced restart (holding the power button for more than 10 sec).
All this things happen ONLY AFTER turning off mobile data, so it basically comes to restarting my phone every time I turn off cellular data.
Did anyone have a similar problem? Is there any solution except rolling back to Nougat? Thanks in advance for your help, people
MichaB. said:
Hi,
I have my Honor 8 since January, it's FRD-L09 model. Recently I have updated to Oreo (FRD-L09C432B521) via HiSuite (of course did a factory reset after the update). The system works just fine except cellular data. More precisely, it's about turning it off. When I turn on the data there's a stable connection to LTE and everything is ok, but when I turn it off phone goes crazy. The device starts to heat up, all system apps (e.g. Settings, Contacts, Messages) are crashing. Sometimes there's also problem with touch - phone recognizes it just fine, but it doesn't respond, e.g. when I touch "back" or "home" button in the navbar there's an animation, but nothing happens. The phone also randomly resets. The only thing that helps is forced restart (holding the power button for more than 10 sec).
All this things happen ONLY AFTER turning off mobile data, so it basically comes to restarting my phone every time I turn off cellular data.
Did anyone have a similar problem? Is there any solution except rolling back to Nougat? Thanks in advance for your help, people
Click to expand...
Click to collapse
That's really strange, mine works perfectly even after Oreo without a factory reset. You should try another factory reset or a rollback to Nougat and then update to Oreo again (Maybe something went wrong when you update, but I'm not really sure).
Kiruke said:
That's really strange, mine works perfectly even after Oreo without a factory reset. You should try another factory reset or a rollback to Nougat and then update to Oreo again (Maybe something went wrong when you update, but I'm not really sure).
Click to expand...
Click to collapse
Probably that's the only thing I can do since it looks like no one ever had such a weird problem Thanks for your time anyway, I'll try to do as you advice and write here if it helped.
Factory reset is mandatory, as far as I'm concerned, when doing a major update. Battery and general stability usually improves.
zinko_pt said:
Factory reset is mandatory, as far as I'm concerned, when doing a major update. Battery and general stability usually improves.
Click to expand...
Click to collapse
I did one after the update. Then the problem ocurred, so I did another (this time I wiped data & cache through recovery) as Kiruke adviced. Didn't help. The problem is present even when the device is clean. I also downloaded the last system version through eRecovery (unfortunately it seems in my country, Poland, Android 7 is no longer available because it downloaded B521), also didn't work. I tried resetting network settings, no luck. I contacted with Huawei support and it seems the only solution is to wait for some another update.
MichaB. said:
I did one after the update. Then the problem ocurred, so I did another (this time I wiped data & cache through recovery) as Kiruke adviced. Didn't help. The problem is present even when the device is clean. I also downloaded the last system version through eRecovery (unfortunately it seems in my country, Poland, Android 7 is no longer available because it downloaded B521), also didn't work. I tried resetting network settings, no luck. I contacted with Huawei support and it seems the only solution is to wait for some another update.
Click to expand...
Click to collapse
Have you tried to downgrade to some other version, going full stock and start the updating process over again?
Or even flash a OpenKirin ROM to see if the issue remains...?
Never came across this situation in all the devices and ROMs I've used.
Related
i just got my note pro 12.2 wifi version (international) a few days ago and already experiencing problems, firstly the wifi was so slow so i updated it OTA to the latest stock firmware i can't remember what it is but it's the latest official 4.4.2 they have and that improved the wifi but now i'm encountering issues of rebooting randomly after using facebook app. it's always after i lock the screen it suddenly reboots after 2 mins or something especially if i have say been using a lot of memory for it.. ie if i scroll down 4000 friends that's when it always reboots once i lock the screen. is this liekly to be hardware or software issue or an app issue?
i have only had it a few days so haven't managed to play with it enough to test it to the max.
just now it rebooted and i played one youtube HD video and used multi window to use the facebook app (old version 7.0 - i like this version).. but i hadn't used the facebook app that much while on, the only thing i did different was i plugged in my samsung s3 charger into the note pro to test how long it would take to charge using a usb 2.0 connection instead. it's official charger official cable, is that likely to cause reboot issues?
previously it was just after using facebook for a long time for a ram intensive amount, i also tested it after reboot and using facebook a bit and locking screen and it didn't reboot so it made me think ok it's just when facebook is being used a lot and all the ram and memory is exhausted caching 4000 friends viewing so i didn't think anything of it.
is this likely to be hardware or software issue? are hardware issues ever the main problem with rebooting?
I know the usual tests, having to use odin to flash official firmware, trying a different facebook version, removing and not using facebook at all and see if it still reboots and lastly factory reset.
ideally i'd like to avoid all of those things as it is a major hassle and i can live with the reboot issue provided it isn't a hardware problem. is there anyway to test it to know for certain it is hardware and not software and the app?
edit: it keeps rebooting even if i dont use the app
seems to happen when i lock the screen sometimes it just reboots randomly.
anyone else have this?
You could try to remove that facebook app and see if that fixes the problem.
does anyone know what is causing this?? is it hardware?
i've factory reset removed all apps, then added one app at a time then added about 6gb of videos and added wakelock detector. all seemed fine
then i tried to unmount the sd card and then it rebooted.. why is it doing this??
pete101 said:
does anyone know what is causing this?? is it hardware?
i've factory reset removed all apps, then added one app at a time then added about 6gb of videos and added wakelock detector. all seemed fine
then i tried to unmount the sd card and then it rebooted.. why is it doing this??
Click to expand...
Click to collapse
Could it be a bad sector on the SD card? I'd long format it using a pc to be sure.
Sent from my SM-P900 using Tapatalk
it's not the faceboook k app i've realised now it just coincidentally seemed to be that as it is ram intensive.
i factory reseted and then put the app back on but didn't log in. 3 times it has rebooted by itself over different scenarios.. 1 plugging in a samsung usb 2.0 charger from a samsung s3, 2 when unmounting sd card, 3 when closing the screen when any ram intensive app is in the background (there's still like 500mb of ram left!! i dont know why it's rebooting like this.
i can't figure it out. is anyone else having these issues? im not sure if it's a kitkat 4.4.2 issue.. reading forums from other users with different devices i'm seeing the reboot issue coming up alot especially on the s4.
http://forum.xda-developers.com/xposed/modules/samsung-kitkat-systemserver-crash-fix-t2806046/page22
but i dont know for certain if it's a hardware issue.
my next steps which i really want to avoid is to factory reset AGAIN and not load any apps (the problem with this is it requires a certain amount of ram intensity to be used before it randomly happens.. if i dont add any apps like instagram or facebook or tumblr i can't get it back to the state where it reboots randomly)
i've also enabled all apps (i usually disable all the bloatware i can without being rooted) but it does bring up errors of android.core.process has stopped etc and some gapps errors (im hoping this is the cause of the reboot) and see if it reboots. it's difficult recreating the scenario consistently.
i udnerstand it might reboot if you've overused the memory but it clearly shows lots is free so i can't figure out what is causing it?
my next step after all this is to flash the latest version of stock so i can't put it down to the OTA updates that is causing it. if that fails i revert to odin to flash the original 4.4.2 it came with.. and failing that i'll have to return it
does anyone have any ideas whether it is hardware (maybe the power button is slightly off so when you press down it in a certain angle it triggers a restart?)
or is the motherboard or corrupted sector of the memory which when it writes over it causes the reboot?
i always assumed reboot issues were normally always firmware issues and not hardware.. surely samsungs quality control is a bit better than that??
If it were me I would yank the microsd card out, factory reset, set up just my gmail without allowing auto backup/restore and apply all updates. I'd then let the tablet run for a full day and use it just for web browsing and Youtube to see if the problem is still there. I would not install anything for at least a day, including the microsd card. This would be as stock as one could get and rule out the possibility of it being any software that I installed or the microsd that I was using.
I suspect it's software but the only way to know is to be patient and test it out for sure.
Sent from my SM-P900 using Tapatalk
Hi,
same tablet, bought there is 3 weeks. I installed the latest firmware update (XXUANI1)
I rooted the tablet (to allow sd-card writing).
and that's it.
like some of you, I have random reboot.
I can't remember if it happened before the root or not. I think that yes, but I am not 100% sure.
I don't see anyone reported that the root cause random reboot...
it is really random. sometime, the tablet stay one night without reboot, sometime, I can have 3 reboot in one hour.
I don't find what kind of application is causing that issue.
I really believe that it is software. before the firmware update, I stayed 2 weeks without any issue.
I tried to reboot in recovery mode, and wipe the cache, without success.
I will probably try to do a factory reset...
Olivier
orobin said:
Hi,
same tablet, bought there is 3 weeks. I installed the latest firmware update (XXUANI1)
I rooted the tablet (to allow sd-card writing).
and that's it.
like some of you, I have random reboot.
I can't remember if it happened before the root or not. I think that yes, but I am not 100% sure.
I don't see anyone reported that the root cause random reboot...
it is really random. sometime, the tablet stay one night without reboot, sometime, I can have 3 reboot in one hour.
I don't find what kind of application is causing that issue.
I really believe that it is software. before the firmware update, I stayed 2 weeks without any issue.
I tried to reboot in recovery mode, and wipe the cache, without success.
I will probably try to do a factory reset...
Olivier
Click to expand...
Click to collapse
Assuming you have custom recovery installed as well; have you tried wiping dalvic? It will force applications to recompile and possibly fix a corrupted application or its associated files.
Hi,
I just checke.…
I was thinking that the root method was not setting the knox flag, so i was thinking there is no recovery in the file flashed… .
I was wrong.
My waranty is void, knox is set. I still have no custom recovery : in the file provided by chainfire, there is a recovery which is probably coming from samsunG…
So i will install a new recovery and try to wipe all caches dalvik.etc.
Hi,
since my knox is set now :
I tried to install TWRP recovery, which allow me to do a wipe of the cache AND dalvik Cache.
it did not resolved anything. the tablet still reboots randomly.
then, I decided to restart from scratch :
I flashed the same firmware I had, using ODIN, and do not root it.
this is this firmware : http://www.sammobile.com/firmwares/database/SM-P900/XEF/
I will keep you updated if it solve the reboot issue or not.
thanks
Olivier
pete101 said:
i always assumed reboot issues were normally always firmware issues and not hardware.. surely samsungs quality control is a bit better than that??
Click to expand...
Click to collapse
Hi
I had the same problem and also thought it was the power button that was faulty but then I flashed the previous firmware then tried to use it a bit and no reboots since so I guess samsung released a new firmware that solved the slow wifi problem but then boosted it a little too much or so it seems judging by the reboots whenever there's too much overload.
So I guess for now I will stick with an older firmware
oops... it rebooted while I was surfing the play store so I guess I spoke too soon
Allright, I finally got my Honor 8! FRD-L09 in Belgium through V-mall.:victory:
I got a notice there is an update available. I am currently on EMUI 4.1. On my older devices I never update and just flash higher versions instead.
Anything I should do before initiating this update?
Are there any reasons not to update (yet)?
Is there anything I should do like backups and all?
I'm currently trying to do an adb backup but I forgot what exactly is included in that. It's not the same as a nandroid is it?
Some weeks ago I saw some people need some files still. Forgot where it was or which wording was used. Does anyone still need something from a new user? Likely the request has already been filled with more people having the device by now.
I'm going to check out this thread later and mess around with xposed and those cool things.
Anything else I need to know about my device?
Thanks guys! Let's make this device awesome!:highfive:
ota updates
miva2 said:
Allright, I finally got my Honor 8! FRD-L09 in Belgium through V-mall.:victory:
I got a notice there is an update available.
Anything I should do before initiating this update?
Are there any reasons not to update (yet)?
Thanks guys! Let's make this device awesome!:highfive:
Click to expand...
Click to collapse
Hi miva2
Since getting my Honor 8 i've had a couple of ota updates which have installed fine (apart from installing some chinese app updates, but that happened because my phone is the chinese version with a supplier-installed mod to mostly make the phone english)
as far as I'm aware an OTA update should preserve all of your data and settings, but it can't hurt to regularly back up your personal files.
For this I use a nice little app called MyPhoneExplorer
not sure what the difference is between an adb and nandroid backup other than what I read here http://android.stackexchange.com/questions/48833/whats-the-difference-between-a-nandroid-backup-and-an-adb-backup
Hope that helps
The initial thing is to charge your mobile above 70% and take a backup of your data. In the future if any problem arises, then the first thing to do is the Factory data Reset.
So its better to wipe the cache and install the update.
Also remember your Google Password which is used for Login into your Android Google Account. All the Honor mobiles released in 2016 has Factory Data Protection. So you need to remember the username and password u used for logging in this mobile previously.
Before OTA update, check the instructions on screen, if any, usually it will show you to charge your phone above 50%. For major update, it will also remind you to backup your data (but I've never done that...)
Just make sure to have 70% of battery, or plug it in the charger
Thanks for the tips!
I'll try to make an adb backup again later. Had trouble finding the device through adb. Probably need some drivers or something.
vsriram92 said:
Also remember your Google Password which is used for Login into your Android Google Account. All the Honor mobiles released in 2016 has Factory Data Protection. So you need to remember the username and password u used for logging in this mobile previously.
Click to expand...
Click to collapse
Cool, I didn't know that.
Plug the charger in and update, ive nerver experienced an Honor Ota delete data
HonorCasper said:
Plug the charger in and update, ive nerver experienced an Honor Ota delete data
Click to expand...
Click to collapse
OTA update won't delete the data. However it is recommended to reset once after the update.
So taking backup is useful.
vsriram92 said:
OTA update won't delete the data. However it is recommended to reset once after the update.
So taking backup is useful.
Click to expand...
Click to collapse
You're absolutely right there bro
It's obvious, it became a habit in me
It is recommended that you update to the latest version as soon as possible. After you receive an update notification, you can enter Settings > Updater to check the update and choose whether to update. It is recommended that you update using a Wi-Fi connection.
Normally, system updates will increase your phone's performance, and strengthen personal privacy and data security protection. They also provide new features, therefore it is recommended that you update as soon as possible. If you do not update, you can still use your current system normally.
Performing a system update will not clear user data, but in order to protect your data security, it is recommended that you back up your data before updating. (NS)
PalakMi said:
It's obvious, it became a habit in me
Click to expand...
Click to collapse
Yeah youre right, i just become a part of updating
Okay so backup is just for user data. nandroid is not needed.
With reset I assume you guys mean a factory reset and not just a reboot.
Hope I get my sim card soon (mine was too big) so I can actually start using this phone instead of having it decorate my bedside table.
miva2 said:
Okay so backup is just for user data. nandroid is not needed.
With reset I assume you guys mean a factory reset and not just a reboot.
Hope I get my sim card soon (mine was too big) so I can actually start using this phone instead of having it decorate my bedside table.
Click to expand...
Click to collapse
First of all, you got a sweet bedside decoration dude:good:
Yes just data backup, and Yes, factory reset
miva2 said:
With reset I assume you guys mean a factory reset and not just a reboot.
Hope I get my sim card soon (mine was too big) so I can actually start using this phone instead of having it decorate my bedside table.
Click to expand...
Click to collapse
Yes we mean the factory reset.
In the meantime you get the SIM, you can update through Wifi (if available).
SIM is not mandatory to update.
beakerav said:
Hi miva2
Since getting my Honor 8 i've had a couple of ota updates which have installed fine (apart from installing some chinese app updates, but that happened because my phone is the chinese version with a supplier-installed mod to mostly make the phone english)
as far as I'm aware an OTA update should preserve all of your data and settings, but it can't hurt to regularly back up your personal files.
For this I use a nice little app called MyPhoneExplorer
not sure what the difference is between an adb and nandroid backup other than what I read here http://android.stackexchange.com/questions/48833/whats-the-difference-between-a-nandroid-backup-and-an-adb-backup
Hope that helps
Click to expand...
Click to collapse
I have a Chinese Honor 8 and just finished uninstalling the Chinese apps and setting up Google. Was going to do an OTA update, what do you mean by it installed some chinese app udpates? You mean the Chinese apps reappeared?
spix123 said:
. . . what do you mean by it installed some chinese app udpates? You mean the Chinese apps reappeared?
Click to expand...
Click to collapse
Sorry, bad use of language from me.
Not complete apps, but every now and then stuff pops up on screen, all in Chinese, that I don't understand, one such screen must be some media portal as there was hyperlink pictures (bit like a Chinese version of YouTube) but selecting returns server error.
I accidentally installed last ota and the next update notification screen that popped up was also in Chinese language. All my location settings are English so I figured the Chinese stuff must be updated system files because they started appearing after I installed updates (guess that's why supplier recommended no ota)
beakerav said:
Sorry, bad use of language from me.
Not complete apps, but every now and then stuff pops up on screen, all in Chinese, that I don't understand, one such screen must be some media portal as there was hyperlink pictures (bit like a Chinese version of YouTube) but selecting returns server error.
I accidentally installed last ota and the next update notification screen that popped up was also in Chinese language. All my location settings are English so I figured the Chinese stuff must be updated system files because they started appearing after I installed updates (guess that's why supplier recommended no ota)
Click to expand...
Click to collapse
I did one OTA update from b106 -> b135. Next one is to b160 and says it includes 3 patches. I didn't get any chinese popups or anything. I uninstalled most of them and disabled notifications/autostart on the ones remaining.
What version are you on and hows your standby time? Just testing the phone a bit now and standby isn't looking too good. Left it overnight with Wifi on and it lost around 10%. Wondering if its the rom, some setting or normal?
spix123 said:
. . . What version are you on and hows your standby time? Just testing the phone a bit now and standby isn't looking too good. Left it overnight with Wifi on and it lost around 10%. Wondering if its the rom, some setting or normal?
Click to expand...
Click to collapse
I'm on version 160, can't resist installing to see what gets improved, but I think it only a matter of time before an ota install breaks this e-mod-rom, I guess when that happens I'll just have to either pay e-to-talk for replacement rom or factory reset
I leave phone overnight with wifi on and bluetooth on (linked to my pebble wristwatch) and tend to lose 3 to 4 % by morning, really impressed with battery life. Have you found battery management app? I'm sure you would have, it's got some nice features for saving power
beakerav said:
I'm on version 160, can't resist installing to see what gets improved, but I think it only a matter of time before an ota install breaks this e-mod-rom, I guess when that happens I'll just have to either pay e-to-talk for replacement rom or factory reset
I leave phone overnight with wifi on and bluetooth on (linked to my pebble wristwatch) and tend to lose 3 to 4 % by morning, really impressed with battery life. Have you found battery management app? I'm sure you would have, it's got some nice features for saving power
Click to expand...
Click to collapse
It maybe because I had no sim in it and the phone was constantly checking for it. Turned on airplane mode and left for 8 hours, it lost 1%. Now trying airplane mode with Wifi on.
How do you know the rom is modded?
I have a Pixel and recently received the 7.1.1 OTA update. This morning my phone restarted and failed to boot properly. It does boot, and I get to the home screen where all apps seem to be functional. But there are several problems, including 1) I can't turn on cellular data, 2) the home button and the task switcher button do not work. Also, when I press the back, home or task switcher buttons, I get vibration feedback which is not how I had the phone set. Another odd thing is that when I check settings, it shows that the phone is on Android version 7.1 It is as if the phone tried to revert back to 7.1, but did not do so fully. Another anomaly is that when I got to the Play Store, all my apps appear as if they are not updated, even though I just installed available updates yesterday.
When I go to System Update, it shows a 261.9 MB update available to download. I assume that's 7.1.1 OTA update. I could try downloading and re-installing it, but before doing so, I wanted to see if anyone thinks that could cause more problems. Or, does anyone have another suggested step I could take. I would like to avoid a factory reset, if possible. Hopefully, there's another simple, quick solution.
Most likely it is easily fixable by just flashing the full stock 7.1.1 image from Google. Unfortunately it will wipe your device, but it is basically a surefire way to fix whatever went wrong.
It sounds like what happened is the OTA failed somewhere, bad download etc. As the pixel has the dual partitions if an OTA fails it will revert back to the last known working system. As @renegadeone8 mentioned, flashing the full 7.1.1 zip should cure your issues. You will have to unlock the bootloader to do so. (No a bad idea anyway imho Incase you have errors)
No harm in trying the OTA again. If it fails you won't be any further behind than you are now.
I'm having very similar issues, I also have no notifications and cannot pull down the full drop down menu or turn my data back on.
Thanks, k.s.deviate. I wish I had read your response earlier. It probably would have been good for me to at least try re-installing 7.1.1 again. However, I read from users on a different forum that they had experienced odd behavior very similar to what I experienced. In their case they didn't realize, at first, that the problem was associated with the 7.1.1 update. So, they re-installed it. Unfortunately, they had the same problems re-occur. For them the only solution was a factory reset and then not downloading 7.1.1 again.
That's what I've done. Everything is working great now. Android shows the 7.1.1 update available. Based on your assessment, I'm partially tempted to try installing it again. However, if it does end up with problems again, like it did the first time, I don't feel like I have the time to go through the whole factory re-install process again. So, I'm just going to stick with 7.1 for now and wait until either 1) I feel I have more time or 2) Google releases another update (7.1.2 ?) that might fix this problem. Thanks, again, though for your feedback.
exactly same here, so bad download could be ruled out. Also I've seen discussion on reddit and google forum, but unfortunely no solution was presented
Gday everyone.
I just got this phone and since it was first powered on I've had issues. I will likely be going back to the carrier tomorrow and asking for a replacement, but wanted to put my experience down here. Ive looked at a lot of other threads, but all of them involve unlocking of bootloader, flashing etc - I havent done ANY of this (yet). Its fresh out of the box.
Location: Australia
Carrier: Optus
Model: MHA-L09 (cant access extended model number)
So first up, had issues connecting to the carriers in-store wifi, which uses a captive portal.
When I finally got it going I was presented with a Chinese site - id accept this usually considering it is Huawei.
This phone is a replacement for my dead Note4 and as such I wanted to restore apps, as I had no internet, I skipped the process.
Got back to my office and connected to my wifi fine, so decided to factory reset to get a fresh start.
Noticed that after reset the initial process was in a different order. Restored from Google and all apps downloaded, happy days for a couple of hours, just waiting for my service to port over.
2 hours later, I decide to restart the phone, it gets hung up on the Optus logo which is displayed before the reboot starts.
Hard reboot.
System loads, I figure I may as well see about a firmware update. Get 'Package installer isn't responding' errors. Try again, works, no updates available.
Go to google photos, get 'Package installer isn't responding' error.
At this point I think, f**k - what is going on here.
So I reboot into recovery to wipe the cache. This processes fine, but then the option to reboot the phone doesn't work.
Hard reboot.
Boots into recovery without me touching it.
Hard reboot. - happens again.
So then I think, fine ok, I've upset the balance, lets do a factory reset.
Factory reset hangs on 99% for over 30 minutes.
Against better judgement - hard reboot.
Now I have the EMUI logo with a nice round 0% under it... and that's where its staying.
Thoughts?
I have to fly interstate on the weekend and cant really afford unreliable comms. Should I ditch the Huawei?
Thanks all.
So - it seems that nowhere did i find a mention of the fact that if i plug it into my PC and goto the recovery mode, it loads eRecovery. Whilst this didnt actually work (I believe it only works for CN firmware) It did give me a shutdown option. I shut it down and started it again and im back into a fresh install.
Lets see how I go now...
Never restore backups from other phone.
Wow, helpful.
I didn't restore the backup from another phone, just apps, ie google downloaded the apps I selected.
The device is still performing poorly, even a standard reboot does not succeed, instead it hangs on the carrier logo before actually rebooting.
Ill take it back to the store tomorrow and ask for another one, im hoping Ive just gotten a dud.
Hello. Rather new here. I have newly purchased a Red Magic 7 Pro from their Official Website. It hasn't even been 10 minutes since I got it before it started having problems like random shut down and reboots.
I've reached out to their support page now where they've told me to try updating the version of the phone. I've done both online updates and local updates, but neither method worked. I've thought about sending the phone back for a replacement if this continues, but I'd rather see if I can resolve the issue first before resorting to that
Mine is the global version and I've been told the update to download in the US and Asia update 3.14. The current version it's running is 3.12
I've considered rooting the device to see if I can do a true factory reset since their method of resetting it via the phone's settings and getting in its debug menu has done nothing. But it's still under warranty so if they give me the option to return it for a new one I will. Hopefully, if this is busted, it's only this particular phone.
When you got the the phone new did you transfer the data of your old phone?
Yea I was trying to transfer files at the time to my other android.
Pokemonaces said:
Yea I was trying to transfer files at the time to my other android.
Click to expand...
Click to collapse
There was a bug in the beginning i've you transfer files the Cellar data will never connect and turn off on with cause the phone to overheat. But you got a different bug i see. you can only try to update the phone to 3.14 or factory reset without transfer the apps first and update then. Btw ask on Reddit there are more active people.
Reddit link: https://www.reddit.com/r/RedMagic/
Update link: https://help.redmagic.gg/hc/en-us/articles/6360319907865-REDMAGIC-7-Pro\
I've tried updating first before transferring, but I get the same errors on the images above.
Depending on how often it reboots, in some cases it gets stuck on gaming mode and I have to wipe the data via holding down the volume down and power button method.
Some other causes include missing apps as it keeps resetting. The common factors is that certain games fail to download and random reboots.
The reboots happen pretty frequently when I try to update using Wifi. Even if it does go through, I get the update package error or poor signals error even though I have a solid internet connection.
And thanks I'll check out the Reddit page for more solutions there
Pokemonaces said:
I've tried updating first before transferring, but I get the same errors on the images above.
Depending on how often it reboots, in some cases it gets stuck on gaming mode and I have to wipe the data via holding down the volume down and power button method.
Some other causes include missing apps as it keeps resetting. The common factors is that certain games fail to download and random reboots.
The reboots happen pretty frequently when I try to update using Wifi. Even if it does go through, I get the update package error or poor signals error even though I have a solid internet connection.
And thanks I'll check out the Reddit page for more solutions there
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Hmm can you check your google play system update. There is a bug that hasn't been fixed it can't update so the phone will reboot twice.
The only options is to reflash the software or send it back for a replacement.