Hi everyone,
Since some weeks ago the S8+ from my wife, which was working perfectly fine until that night, suddenly stopped working.
It wouldn't charge, turn on nor was it giving any life signs. After we sent it to a repair center, they checked and told that the motherboard failed.
They had some other S8+ with a broken screen so they took out that motherboard and replaced the one on my wifes phone.
The phone worked all fine after the replacement until I tried to make a call via viber.
At first I tested everything, including calls and everything was working.
Then after some hours until she tried to accept a viber call it just froze and rebooted! No matter if it is a normal call, viber, WhatsApp, telegram it is all the same the phone just freezes and reboots.
I will take it anyway again to the repair center, but my wife is not at home since the last 2 weeks so we have to wait and I am interested if someone might have an idea what might be wrong.
As already written, everything works perfectly, just calls force the phone to reboot. I have somehow managed a few times to get it not to reboot, but then the speaker and loadspeaker do not work. After a reboot the speakers are working fine but the calls do not work again....
Really strange issue, wonder what might cause it.
P.S. It is an Exynos model.
EDIT: Fixed it, it was a faulty sensor, I think it was the proximity sensor
Related
Hi,
I have a problem whit my Samsung Galaxy Note. When ever I have rooted my phone, the touch screen randomly stops working. It seems to happen whenever I come near the proximity sensor during the time when I make a call. I know that it is used to dim/lock the screen during the call but it seems that the touchscreen system chrashes at that point and stays in that locked mode. After a reboot everything is fine untill it randomly happens again.
When such thing happens, the stylus is working but the finger touch is not reckognized anymore. The strange thing is that when I unroot my phone everything seems to work fine.
And that is a bummer because I cannot sent it for replacement because everything seems to work fine when my phone is stock/unrooted.
The phone is brand new, got it last saturday.
Is there any one who has heard of this problem?
Thanks in advance,
Jeffrey
Jeffreyw84 said:
Hi,
I have a problem whit my Samsung Galaxy Note. When ever I have rooted my phone, the touch screen randomly stops working. It seems to happen whenever I come near the proximity sensor during the time when I make a call. I know that it is used to dim/lock the screen during the call but it seems that the touchscreen system chrashes at that point and stays in that locked mode. After a reboot everything is fine untill it randomly happens again.
When such thing happens, the stylus is working but the finger touch is not reckognized anymore. The strange thing is that when I unroot my phone everything seems to work fine.
And that is a bummer because I cannot sent it for replacement because everything seems to work fine when my phone is stock/unrooted.
The phone is brand new, got it last saturday.
Is there any one who has heard of this problem?
Thanks in advance,
Jeffrey
Click to expand...
Click to collapse
try wiping dalvik cache after rooting sometimes helps small bugs like tht
Hello Guys,
Tuesday night i kept my phone on charging, next morning the phone didnt repond on the wake button, tried several times no help, removed the battery and restarted the device but it took it around 30 minutes to boot up, but the touch screen didnt worked at all, i tried to format the phone via bootloader (after pulling the battery)on first try no result same issue..non working touch screen, after formatting again it started workign smoothy, but i am again facing the same issue today, phone wont start up, and same issue with non working touch scrren.... cant even pickup an calls.... Need you help on it.. I m on Stock rom 2.3.5 with Sense 3.0 overlay non rooted.. and help or i need to go to gallery to resolve the issue
Hi Zeus,
Firstly - Never, ever pull the battery!!!
There - over and done with. Pulling the battery runs a high risk of causing permanent damage to the eMMC chip. You should (I have never locked up my phone so badly that this doesn't work) hold down the Power, Vol+ and Vol- buttons until the phone shuts down on its own.
You say your phone is no-rooted? I guess that means that you have not run any kind of mod on it, obtained S-OFF or anything else and the phone is, basically, as you bought it? If so then I would recommend that you simply go via HTC or your service provider to obtain a replacement.
If you have not felt the need before now to unock/root your phone then now is not really the ideal time to start doing so if you have a warranty still.
zeus.lny said:
Hello Guys,
Tuesday night i kept my phone on charging, next morning the phone didnt repond on the wake button, tried several times no help, removed the battery and restarted the device but it took it around 30 minutes to boot up, but the touch screen didnt worked at all, i tried to format the phone via bootloader (after pulling the battery)on first try no result same issue..non working touch screen, after formatting again it started workign smoothy, but i am again facing the same issue today, phone wont start up, and same issue with non working touch scrren.... cant even pickup an calls.... Need you help on it.. I m on Stock rom 2.3.5 with Sense 3.0 overlay non rooted.. and help or i need to go to gallery to resolve the issue
Click to expand...
Click to collapse
If you are in Mumbai (as on ur profile) , You can visit the HTC Support Centre @ Borivali (Thakkar Mall, near Borivali Station) - http://www.htc.com/in/help/service-center/
Please Note : They will most probably repair the phone (I don't think they replace the phones here in India after the initial 15 days period in which u can claim the Dead on Arrival policy).
Thanks for all the Suggestions,
Have read all the issues regarding emmc chip being fried on Desire S, but being out of town for some day, didnt had any choice but to try, however i let the battery drain completely yest.. recharged the phone to full and then booted again.. and its working fine as of now (didnt worked earlier).. without any issues from last 5 hrs.. lets see how it holds, havent yet installed any of apps yet.. guess will wait for another day or two to see the software fails again to hold.
went borivali, but its not yet started (confirmed with customer care of HTC) still being completed..
but yes.. will visit the Dadar branch if any issue arrises afterwards
Glad to hear its working fine as of now.
Btw , regarding the Borivali Service Centre . . I have been there last month & it is well up & running !
Been there on Friday evening at around 6 but it was closed....then I inquired on customer care which told me its non functional as of now... Will check tomm....
The phones working f9 now...no issues in past 2 days...hope it holds
Sent from my HTC Desire S using XDA App
Guys, I have seen this kind of problem with one of my colleagues phone (Not Desire S but Wildfire S). The reason was (assumed) pretty weird though, it was because of some electrical problem. Whenever he would charge his phone at home - it would start having this kind of problem, but when he charged it at office or through his PC - the problem would vanish!
Although I am not sure if yours is the same case.... but then could be..
Another thing: I got my phone's mobo replace free of cost from HTC (Salora) when it was under warranty even though it was S-Off, Rooted - so I think HTC is a bit lenient in India
The issue it seems has vanished, no issues as of now..no hangups or freezes and yes....both the time the issue arised when the phone was in charging.
Sent from my HTC Desire S using XDA App
hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
nielsvg said:
hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
Click to expand...
Click to collapse
Your motherboard needs a replacement. Lazy technicians are just wiping and reflashing software. Shoot samsung a mail in your region and tell them the amount you invested to buy a fone has gone to crap. Be firm and explain them the things in detail. By now a layman should know your proximity sensor is kaput (common problem with samsung devices., had the same issue with my sii, s4 )
Mate, the rule of warranty, at least in Oz, is 3 times and it is REPLACED.... No more repairs, you get a new item...
As this has been sent back 3 times I'd stipulate this, it needs replacement, not fixing otherwise you get consumer affaira, or relevant agency, in on the action.......
ultramag69 said:
Mate, the rule of warranty, at least in Oz, is 3 times and it is REPLACED.... No more repairs, you get a new item...
As this has been sent back 3 times I'd stipulate this, it needs replacement, not fixing otherwise you get consumer affaira, or relevant agency, in on the action.......
Click to expand...
Click to collapse
yeah i'm gonna resend my device but i find it strange that this is not a known problem?
nielsvg said:
hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
Click to expand...
Click to collapse
The "blackout" problem you are experiencing could be caused by some apps that you have installed on your phone. Perhaps you can try to remove your SD Card (if any) and do a factory reset to see whether the issue persists. I have a friend who works in a samsung service centre, and he informed me that usually the technician will first do a software reset/reflash/upgrade and they will do a check to see whether the issue reported persist. If not, nothing else will be done.
nielsvg said:
hello,
i've got a samsung galaxy note 3 N9005 and have a serious problem. i use my phone with the original cover and the original s view wireless cover.
in february i noticed that when opening my wireless cover the screen wouldnt turn on. serveral days later the problem was so bad that when i got screen on after 5 minutes and maybe the possibility to answer a call the screen wouldnt turn on after the call. screen remained black. i had to pull the battery out of the phone and then restart it. in one after noon of work i had to do this everytime i wanted to make or receive a call and up to 15 times. although the screen is not turned on it uses a huge amount of the battery.
i send my phone for repair. first time they repaired a part of it. what part i dont know and they did a software update. after 2 weeks the problems came back. i resend it to the repeair center. and when they received it the screen didnt turn on. they couldnt repair the phone because it wouldnt turn so they did a software update and send it back because they couldnt notice the fault.
then after 2 weeks the problem came back and i searched the internet and found a way to test the proximity sensor because i thougt that was the problem. i checked it by using the code *#0*# and then click sensor. and indeed there was a problem. when i covered the sensor with my finger the screen went green and keep trilling meaning that something covered the sensor. but when removing my finger from the sensor the screen kept trilling and stayed green. so i knew i had a problem with my sensor.
i send it a third time with the info to check the sensor (it came so far that i had to tell the repair service what to do). the device came back, a part was repaired and a software update. but now the day after the problem came back and even worse.
i'm now using a backup device and when i charge my note 3 a whole night and the day after it's just in standby mode. at the end of the day around 7-8 PM the battery is at 3-4%.
i mailed and called samsung but they want me to send it for a fourth time to a different repair service for a second opinion and then they will decide what to do next.
are there other people who experience the same problems?
i'm a huge samsung fan because i got the samsung galaxy camera, note 3, gear but i'm getting very angry with them.
in atach my battery stats
Click to expand...
Click to collapse
Good luck with Samsung. I haven'd had anything from them that even remotely qualifies as good service. Sad.....but unfortunately true. Australia is especially crap when it comes to service.
So My gf & I both have the same phone (Idol 3 5.5, Single SIM) Mine works fine so far without any issues, though hers has had the touchscreen randomly stop receiving touch inputs at least twice during work today?
I'm pretty savvy, so I've already tried a few things to try and work the issue out.
Disabled all gestures under settings
Factory reset
Still it has happened again.
Any thoughts guys?
UPDATE: Contacted Amazon for replacement, they were happy to comply with the request.
mrm0rbid99 said:
So My gf & I both have the same phone (Idol 3 5.5, Single SIM) Mine works fine so far without any issues, though hers has had the touchscreen randomly stop receiving touch inputs at least twice during work today?
I'm pretty savvy, so I've already tried a few things to try and work the issue out.
Disabled all gestures under settings
Factory reset
Still it has happened again.
Any thoughts guys?
Click to expand...
Click to collapse
Sounds like a hardware defect (broken digitizer)
mrm0rbid99 said:
So My gf & I both have the same phone (Idol 3 5.5, Single SIM) Mine works fine so far without any issues, though hers has had the touchscreen randomly stop receiving touch inputs at least twice during work today?
I'm pretty savvy, so I've already tried a few things to try and work the issue out.
Disabled all gestures under settings
Factory reset
Still it has happened again.
Any thoughts guys?
Click to expand...
Click to collapse
Hardware problem.
Sent from my 6045I using Tapatalk
I messed with it for awhile when she got home today. Performed another factory reset. Eventually it bootlooped several times before I called it quits. Amazon is already sending a replacement.
Guess she got a lemon. Nuff said.
When I tap the WiFi toggle option, either from top menu or from the settings, it refuses to turn on. It is the exact problem being shown in the video I've attached at the bottom of this post.
Details:
- The phone is Mate 9 (MHA-AL00).
- I can't claim warranty.
- I've tried wiping the cache in recovery mode.
https://www.youtube.com/watch?v=Q-VfQrMA-4s
This is really strange. Today morning when I tried to turn on the WiFi, it just turned on as if nothing had happened. Really strange.
So weird issue.
Check whether you have some special network management app installed on your device which would block the WLAN feature.
Anyone found a solution here
Hello,
For 2 days now, I have exactly the same issue with wifi and Bluetooth. As soon I switch them on, they get switched off instantly.
I have tried to reboot, safe mode, cache wipe, full factory wipe, but no results. This happened a month ago but came back to normal by itself. But this time it won't.
I contacted Huawei, they told me that my phone comes from China, where they have only one year warrenty, so they cannot it fix it in France even if we have 2 years warrenty here! Super!
Do you have any idea or tutorial on how to purchase and change the wifi/Bluetooth antenna?
Thank you for your help.
Great I'm on a MHA-L29C567 (US) model and as of about a month ago the same thing started happening me. I thought at first it was a radio update and reset the entire device back to stock but now the device is doing the same thing and worse now randomly reboots.
Really frustrating because I really love the phone but for the rear color camera focus sticking and this issue now. Looks like I may need to abandon the phone.
Your motherboard is crapping out, there is no other fix but a board replacement.