Related
Hi - I just got my Sensation a few days ago and I love it. But I have now found an annoying bug (?). When I take a picture and it involves the flash going off, 8 times out of ten the phone will just go dead immediately - screen off, no response. Sometimes a battery pull required to get it to reboot. Anyone experienced this?
Seems to happen indoors when the subject is fairly close, darker conditions.
Not sure if this is a hardware or software problem - I really don't want to return it
Try turning off geotagging.
Thanks, I tried that, then turning off gps, then turning off location, same problem every time.
I find that turning off mobile data, and even leaving all of the above on, stops the problem. Or, leaving data on but turning off the flash. Data + flash = crash...!
Still not sure if this is software related? I guess so?
dazz29 said:
Thanks, I tried that, then turning off gps, then turning off location, same problem every time.
I find that turning off mobile data, and even leaving all of the above on, stops the problem. Or, leaving data on but turning off the flash. Data + flash = crash...!
Still not sure if this is software related? I guess so?
Click to expand...
Click to collapse
Hmm. Since it's correlated with the flash, and few if any others have complained about this I'd guess HW, but who knows. I'd probably do a factory reset, and if that didn't fix it get a replacement.
Has anyone found a solution to this problem? Same thing happens to my phone.
This was posted when the phone first came out. Probably in the early threads. That was one of the first things I checked when I got my Sensation. I don't know if there was a solution other than swapping - but do a search in the forum because it was covered. Hope there was a solution for you.
Same thing happens here, Revo HD.
MEETOO
At first I just waited and it would restart THEN...
Had to pull battery and it would restart THEN...
When it restarted only a speckled screen followed by home screen THEN...
Only speckled screen THEN...
Nothing but the vibration when trying to restart THEN...
A replacement is being shipped after a trip to the T-Mobile store.
Initially I called T-Mobile and they told me the UPDATE would solve my problem but as the day progressed it was all down hill.
During the course of the sales person ordering me a new phone they automatically added a protection plan without my knowledge.
YIPPEE HUH?
Im having a problem with my 820 and its pretty darn annoying. Every one and then it just turns off and the only way to turn it back on is to take the battery out. Anyone else having this problem?
Yep
http://forum.xda-developers.com/showthread.php?t=2021800
Hope you get it sorted.
Yep, I had it once, it was just after I paired it via bt to my car but it hasn't happened since.
Sent from my RM-825_eu_euro1_217 using Board Express
I think the system update released yesterday fixed this.
Yep, instead of taking out the battery, turn it on while holding volume down.
jambo89liam said:
Yep, instead of taking out the battery, turn it on while holding volume down.
Click to expand...
Click to collapse
thats doesnt even work... have to take out the battery.
This crap happened 3x in the last 24h. Phone is going back and I regret that I didnt take another Android phone...
Had to send mine back, Bear in mind this is a hardware issue and not related to the OS as my replacement is working faultlessly, Androids have their hardware issues too and I have had to send many a HTC back for repair, Am none too impressed with Nokia ATM as the wifes Lumia 900 has just had to go in for repair with a non working loudspeaker
AndyFZ1S said:
Had to send mine back, Bear in mind this is a hardware issue and not related to the OS as my replacement is working faultlessly, Androids have their hardware issues too and I have had to send many a HTC back for repair, Am none too impressed with Nokia ATM as the wifes Lumia 900 has just had to go in for repair with a non working loudspeaker
Click to expand...
Click to collapse
I agree, this is Nokias last whistle if they want to survive in the phone market and so far they are blowing it... ;/
I got a Lumia 820 for X-mas with the same error.
I have update the firmware to verion 1232.5951.1249.1003 and there is still this problem where the screen is turned off and I have hold down power and "volume down" button to restart the phone. It is very annoying, special when the alarm is not working in the morning.
Is there a software/firmware solution to the problem or is it a hardware error in the phone?
I found this at nokia forum:
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-820-freeze/m-p/1613474/highlight/true#M25637
I will try to turn off speech in setting and see if the phone will continue to freeze
I gave mine into to get replaced... Pissed me off too much to try and fix it.
MortenRJ said:
I got a Lumia 820 for X-mas with the same error.
I have update the firmware to verion 1232.5951.1249.1003 and there is still this problem where the screen is turned off and I have hold down power and "volume down" button to restart the phone. It is very annoying, special when the alarm is not working in the morning.
Is there a software/firmware solution to the problem or is it a hardware error in the phone?
I found this at nokia forum:
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-820-freeze/m-p/1613474/highlight/true#M25637
I will try to turn off speech in setting and see if the phone will continue to freeze
Click to expand...
Click to collapse
After 4 days with the Speech settings turned off have the phone only freezed one in that time. The phone used to freeze 3-4 times every day. The phone af been constant turned on and I can use the alarm to wake up in the morning.
Update:
Today the Lumia 820 freezed. The only thing have have changed is that the Bluetooch have been turned with my headset, used and then turned off again.
got my phone back today... Unfortunately its the same phone... reflashed. Reinserted my SIM... 30min and it froze.... THANKS NOKIA! First and last phone from you.
That really is bad work from Nokia, I ended up selling my O2 replacement as got short of cash but cannot fault O2 as they did replace my faulty handset.
I am now debating whether to get another Nokia as had nothing but trouble with all of the Lumias me and the wife have owned, From Proximity sensor failures to loudspeaker to Device not waking up,
Think they really are in trouble now as they have shifted yet another 1000 workers
AndyFZ1S said:
That really is bad work from Nokia, I ended up selling my O2 replacement as got short of cash but cannot fault O2 as they did replace my faulty handset.
I am now debating whether to get another Nokia as had nothing but trouble with all of the Lumias me and the wife have owned, From Proximity sensor failures to loudspeaker to Device not waking up,
Think they really are in trouble now as they have shifted yet another 1000 workers
Click to expand...
Click to collapse
They are definately in trouble. This was there last chance and they blew it. Shoulda gone Android when they had the chance and not bash it. Some really good looking phones with crappy software.
Time to go b*tch at the guy from the store again.
Possible Solution !!!!
THIS IS NOT MY COMMENT, only copied from http://discussions.nokia.com/t5/Nokia-Lumia/Nokia-Lumia-920-freezing/td-p/1604040/page/13 from user CloudStrife
I think there are many problems all software related. I wonder if all the Lumias were made using the same hardware, i.e. the same wlan adapter, the same video processor etc etc... if the answer to this question was NO, then there might be compatibility issues with the driver for different components.
Some experience the issue with the WLan I read, I exprienced that with the data network, leaving it only WLan never made it freeze. Some others with the "find my phone" option. That maybe could explain the crashes during the night?
However... I found and tried to follow a suggestion that one user reported coming from both Microsoft and Nokia, and surprisingly it seems to have fixed my issue.
I removed the SIM, then turned up the phone and left it on for 10 minutes (I read that when the "no sim" message appears, some files are supposed to be deleted, and written again when the SIM will be put back in the handset and recognized as new).
Then I shut it down, inserted the SIM back, and turned it on.
It has never frozen again, it's about four days.
My issue was when I had both network data connection and WiFi, or when I had only network data connection but with low service so it was often switching between 2G (Edge) and 3G data connection.
From when I tried that I left enabled both WiFi and network data, and it never froze again.
I don't know if it's a definitive solution, but I hope so.
What I'm pretty sure of is the fact that if I left both WiFi and network data enabled before, it was a matter of hours for it to freeze.
I hope that my experience can be helpful for someone... at least, it worths a try.
OR
Try this:
If automatic date/time settings are on, the phone freezes if there is problems with the date/time sync:
1. On Start, flick left to the App list, tap Settings , and then tap Date+time.
2. Tap to toggle Set automatically to Off.
3. Perform a "Soft Reset", i.e. press and hold the power button and volume down button for about 10 seconds; the phone should vibrate and reboot your phone.
4. After reboot date+time should be wrong! Thus, on Start, flick left to the App list, tap Settings , and then tap Date+time.
5. Tap on each of the options to set your current Time zone, Date, and Time. When you're done, tap the phone's back button.
IMPORTANT Don't turn on automatic date+time setting again!
OR
It is the Network + update and affects everyone!
after software update ,not switching on
after the windows software update automatically my lumia 820 gone for restarting,, after that it shows nokia logo and gone off again,, now my phone is not switching on,, is there any problem happen with the software update? how to recover from this problem?
I'm not sure how this is possible, but about once or twice a day, the back button on my S6 is pressed on it's own. It has happened when the device has been on the desk, I see the soft keys light up, the device vibrates like they've been touched and the app I was on went back, all while I was not even touching the device.
It's happened mostly when I'm holding the phone but not even close to touching the buttons, and once it happened and pressed the back button about 10 times in a row while I watched it.
The phone is completely undamaged, perfect condition, never touched water, not dirty at all, buttons are 100% clean. Happens while it's charging or on battery.
Has anyone else experienced this?
(My device was repaired by Samsung for a different issue, motherboard replaced, this only started happening after the repair)
i have, started like yours random. then it started happening more and more so when i was at the store waiting for someone i decided to factory reset ( factory reset twice while at the store) but it got worse. couldn't even get passed initial setup the phone just kept spamming back button so i just kept going back. luckily i already ordered a replacement s6 from tmobile since i was having some other issue with the phone. sadly the replacement s6 took over 7 days to get here. shipped through UPS and got to hawaii then for some reason UPS gave it to USPS for delivery. kinda sad that i ordered screen protectors 2 days after i ordered replacement phone and the screen protectors got here 4 days later through USPS. but other than that my NEW ( we all know its refurbished) galaxy s6 so far has no issues. even the no audio on calls is fixed.
also if you are going to order a replacement, be sure to let them know you have a GALAXY S6 and the date it was released. i say this because the 2 tmobile reps i talked to kept asking questions they say it was for them to determine if my galaxy s6 that was what 2 almost 3 months old at the time was still under warranty
My s6 was showing the same issue with the stuck back button.
It started randomly but than it went crazy and stuck. I wasn't even able to use it.
But 1 factory reset fixed it.
But yesterday the random stuck back button started again when the phone was on my desk and it was really hot (weather was hot as well as the phone). I turned it off for a while and apparently the issue stopped.
I'm not sure it's temperature, firmware, whatever related but I really don't want to factory reset it again.
No solution here, but it is happening to me as well
Solved
Hi i had the same problem aswell , i bought samsung s6 in Pakistan, after the update the back button kept pressing ghostly, i went to local samsung repair shop and the assistant reset something from the setting and then it was fine, i even asked him what you did and how you did? but he said it is secret lol very stupid. i could have post the solution if i know it, but i think it is very easy and something to do with setting. i am sure it is not hard/soft reset. i will post this on other forums to help other people.
thanks
having this problem with my phone too, i cant even get it to stay on the settings screen long enough to back up my stuff
edit: well i think i solved it. i tried clearing the cache, didnt work. then i did a hard reset, didnt work. then i went back and cleared the cache and did a hard reset at the same time and it seems to have worked.
+1 same problem. It happens mainly when the phone is on the move. Funny thing it happened 3-4 times while taking the metro (go figure) with the data on. Usually when I turn off the data, it reduces the amount of back press.
Normal reset doesn't solve the problem. It stops after a while, probably when the phone cools down. I can't seem to reproduce it, but I believe it has something to do with the data on.
I don't really want to factory reset so I'm going to write to samsung directly as the phone is brand new.
i am having same issue too.
---------- Post added at 09:20 PM ---------- Previous post was at 09:16 PM ----------
Did anyone try loading a custom rom and got it fixed ?
I've had that issue with my first one. Took it back ASAP as it was DOA. Got a brand new one 3 days later as they didn't have any in stock. This one doesn't have any problems. Don't worry to mutch about it. Get it exchanged.
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
I have the exact same problem...did anyone contact the manufacturer and got a response on the matter?
I believe it may be an app setting messing with the system settings. My device did it once and wouldnt allow me to use my device. After factory reset it made it worse so i used twrp and wiped everything but my modem and flashed my stock firmware and it stopped and hasnt done it since
Sent from my SM-G925P using Tapatalk
faiding said:
It is a hardware defect: When the phone turns up power to the radio to strengthen the connection, it can cause Electronic Noise to leak over the connection into the capacitive buttons (due to poorly insulated shielding tape), causing the phone to think the buttons were pressed. That's why you notice the problem more when roaming -- the device needs to be repaired/replaced.
Click to expand...
Click to collapse
Hum that's interesting, thanks for your precious input on this.
I did contact Samsung who asked me to do a factory reset. It didn't change anything.
They redirected me to a Samsung office in Paris, not for repair but for a deeper factory reset... (not sure what they are talking about), but I haven't been there since due to lack of time.
However, I didn't experience the problem since the last update FXXU3QOKN so I'm keeping an eye on it.
Following "faiding's" comment, I'll probably pay them a visit for a replacement.
working "workaround"
workaround:
lower the speaker volume to ~75% in all settings (Media, ringtone, system, notifications, etc...)
Whats going on? why is it working?
some posts ago someone (user called "faiding") mentioned something about EMC leak, or at least he meant to, by mentioning a faulty insulation.
with that in mind i did some testing and found out that the closes radiating component it the speaker... and once you lower its emissions even thought the faulty insulation, the EMC leak is sufficiently low and the 'capacity short' is avoided.
Note: depending on how 'faulty' is your insulation (it varies from one phone to another depending on production line assembly) lower the volume until the issue stops accruing.
not full-proof but working
What worked for me is turn power saving on
possible fix
might be a coincidence, but this worked for me:
(I am a new user so i cant post a link but here is what you should do)
1. enter YOUTUBE
2. find this video: "Samsung Galaxy S6 Touch Screen Sensitivity Fix"
worked like magic for me
Repair tech
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
dslayer83 said:
It is true that if your in the US and your phone has no damage or any water damage to void your warranty even if you bought it from someone else, u can register the phone at samsung website and then request a repair. It will still have a warranty.
But as I am a Cellphone tech, sometimes I rebuild phones. A s6 came into my shop and i once rebuilt it and worked for a while before doing the phantom touches on task and back keys. So when i pulled the screen up a little off the touch keys, it would stop. I gave up after a while trying to figure it out as i had more things to work on. Back in December i decided to rebuild it again, new screen, new battery, new frame and new back. Turned it into a gold s6 to try and sell it again. Sold it couple days ago, and it came back the next day doing the same thing. So got bored tonight and started to take it back apart. Figured i would try one more thing, replaced the charging port (which is also the soft touch keys) to see if that would resolve it. So far its not wigging out but im letting it sit here and try using it from time to time, with wifi on and a simcard installed. So far its not going crazy, but I will let everyone know if it fixes it or not. As for the "Youtube thing" I tried that, did not resolve. Im guessing its a defective soft touch keys/charging port.
I would not recommend this repair unless your phone is out or voided of warranty.
Click to expand...
Click to collapse
Hi dslayer83,
I've the same problem with my S6
Could you solved the problem replacing the charging port?
It would be very important to me knowing how to repair the phone because I buyed it abroad. In my country Samsung does not cover warranty.
Up with this thread!
I had an S6 since January.. initially the problem was very random, maybe 1 or 2 times per day, sometimes would go crazy for a while
Then i had some time with no defect at all (a couple of weeks?) without doing nothing
This past week, the phone was feeling like the MENU button (what menu as in this phone there isn't any?) and that was very weird!
Today, it simply went completely crazy, and now is completely unusable... i can't actually swtich it off as the back key is pressed so quickly i don't have the chance of doing nothing!
EDIT: Managed to reboot and wipe cache... now it is useable, but still hits the button from time to time
Update... went unuseable again today.... factory resetting now...
If it works, shall we suspect is something software related?
Update: Not working... it started giving the phantom touches just after the factory reset then suddenly stopped
Worked fine for few hours, then started craza again
Now i have done a wipe and factory reset again, and still unuseable
I'm having several issues with my AT&T LG G3 (stock ROM) and I'm not sure if they're related or what the next steps should be for troubleshooting. Here's the timeline of issues:
Over the last couple of months my LG G3 and the battery has been getting really hot to the point the phone is unbearable in my pocket. I usually restart it and the temperature goes down (until it eventually goes back up hours later under normal usage). (NOTE: I got a notification only once during this time saying charging is disabled due to high phone temperature)
Suddenly today bluetooth and wifi won't turn on and they both give an error saying "connection not allowed" (cellular and gps works fine). I restart the phone, problem exists. Disabled battery saver mode/feature, problem exists. Booted into safe mode, problem exists.
Now when toggling the wifi and bluetooth button in settings the phone freezes temporarily, restarts and then freezes at the AT&T logo booting screen. Holding the power button for 10 seconds doesn't restart it/power it off - only pulling the battery out, waiting a couple of minutes and putting it back in does it power up (it does not power back on if I put the battery back in immediately). Then it gets to the LG logo booting screen (sometimes the AT&T logo screen), but restarts itself 2 or 3 times before finally booting into Android.
So, software problem (Android having issues talking to the bluetooth and wifi radio or corrupt system files)? Hardware problem where the excessive heat over the last couple months have caused damage to the bluetooth and/or wifi radio or some other components? Or maybe its the battery is damaged by the heat and now it gives bad voltage, amperage, etc. to the phone?
Any kind of help would be appreciated.
Thanks
sounds like a hardware issue to me. How long have you had the phone? Have you tried connecting your phone to a power outlet and seeing if the issue persists?
rquiett said:
sounds like a hardware issue to me. How long have you had the phone? Have you tried connecting your phone to a power outlet and seeing if the issue persists?
Click to expand...
Click to collapse
I just went into the AT&T device support center and they replaced it since it was still under their 1 year warranty. I can say for sure it's a hardware or software issue and not a damaged battery issue as the battery is in the new unit (actually "certified like new") and it's working fine (battery life is much better too). I wish I tried a factory reset to narrow it down further but I felt I was annoying the AT&T techs and just wanted to leave (they did me a favor of giving me a replacement phone on the spot, but I wanted to troubleshoot the old phone further being the persistent nerd that I am, LOL).
So if you have any of these issues, I recommend backing up your phone and factory reset it. If the issues persist then it's likely a hardware issue and needs to be replaced.
Hopefully that helps someone.
What really is the prob...
DiGiTY said:
I just went into the AT&T device support center and they replaced it since it was still under their 1 year warranty. I can say for sure it's a hardware or software issue and not a damaged battery issue as the battery is in the new unit (actually "certified like new") and it's working fine (battery life is much better too). I wish I tried a factory reset to narrow it down further but I felt I was annoying the AT&T techs and just wanted to leave (they did me a favor of giving me a replacement phone on the spot, but I wanted to troubleshoot the old phone further being the persistent nerd that I am, LOL).
So if you have any of these issues, I recommend backing up your phone and factory reset it. If the issues persist then it's likely a hardware issue and needs to be replaced.
Hopefully that helps someone.
Click to expand...
Click to collapse
They over clocked the CPU too much to make up for lost speed from all there bloat wear. Solution....only run there apps....or root. I tell ya,,arrg.....Mine was getting so hot it was uuncomfy on my ear. Way to go Driod, google and At&t
I received a supposedly "new" unlocked LG G3 D850 1 week ago. I wanted to ensure it worked before I loaded my stuff so I didn't put a SIM in for the first 5 days. It had a wifi problem in the first 10 minutes, but then wifi worked for several days while the phone just sat there and I checked weather and news occasionally. I needed to test with my SIM before the return period expired and I ran into a small problem there. That got resolved but neither wifi nor bluetooth have worked since then. "Connection Not Allowed". I see it's a VERY common problem for many LG phones. If this is a new phone, how can it be heat damaged already? I think it's defective hardware or a software bug. I haven't even loaded any new apps on the phone - it's completely AT&T stock. I will probably return it and pick a different brand.
Hi all,
Long story, but the quick version is my home button rarely does anything any more and the screen wakes up by itself from being asleep after anywhere from 3 seconds to 12 seconds.
Now for the long version:
Non-rooted Galaxy S6, by the way. I did a factory reset last week, just because things were getting sluggish. It went well, things were back to speed, and I reinstalled the essentials I wanted. Last night I noticed my phone kept waking itself up over and over again. Then I noticed the home button wasn't doing anything. I rebooted it and it didn't change a thing. After a little more time, the power button also stopped responding. I couldn't even do an emergency reboot with those two buttons disabled. I even tried sticking it in the freezer for a few minutes to see if it was too hot. Google told me about the on screen menu thing to emulate the softkeys so I was able to use that to get around and do reboots.
I hadn't installed any new apps in the last 24 hours, but what the heck, I did another factory reset. I had the option to restore all the apps and settings from 1 day ago, so I chose that. The problem still was there. Dang it, I thought I should not have restored those apps, so I did another reset, this time a totally clean one. The problem not only still happened after the reset, it was doing it during the reset, if the screen went to sleep during a step in the factory reset, the glitch would wake it back up in a few seconds.
I decided last night to just turn it off and charge it fully and hit the Sprint store in the morning. Oddly while charging with the phone powered off, the green battery display would go off and on the whole time it charged.
In the morning I turned the phone on....and NO problems. (of course) For 2 hours not one glitch. So just before leaving for work it starts happening again. Another factory reset at work and a system update from Samsung and still, the problems are there.
I'm just thinking I'll hit the Sprint store tomorrow and swap it out for a new one...but I thought I would tap you guys for any info if you had any.
Thanks in advance, Larry
Sounds like your phone got wet. Factory reset over and over again will not fix this problem ha
Hi,
It seems like a problem with the hardware itself. So yeah, factory resetting all times won't help. Go get a new one .
All the best,
~Lord
Sent from my SM-G920I using Tapatalk
Try to use this method
http://forum.xda-developers.com/showthread.php?p=62872996
_______________________________________
thereassaad
XDA Assist
Thanks for the ideas, I tried the dialer thing, thereassaad, but it didn't help. It does sound like water damage, but there is no way. I've never dropped it or been near any water. I'm heading to the Sprint store tomorrow, too busy today. I'll let you folks know how it went tomorrow night.
Just FYI, they replaced the screen saying that fixed the home button not responding and the screen waking itself up, but said I probably shouldn't restore with my google account, since it's likely corrupting my system... Huh? I said. They said the hardware was fixed, but I should create a new google account. I said no way. I said what does having just my contacts imported (no apps) have to do with hardware failure. I said, open up a new phone and lets put my google account on it and see if it breaks the new phone, they said no.
In the store we added my google account to my "fixed" phone with the new screen and all and it messed up again. They said, never mind, we'll replace it, and it should be there this Tuesday.
I didn't ask if it would be a refurb, but I really don't care as long as it works.
So that's my story. So far.
They swapped it out for a new phone, refurb likely, but I'm not sure how to find that out. (not that I care too much) I'm loving the new phone, it's like unboxing day again. No cost out of pocket for me too, which is nice.