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[Q] [Problem] [FIXED] Optimus 3d P920 Random Reboot Problem

I have just purchased an Optimus 3d and hate to be the first to report having random reboots especially while copying large data from internal SD to the external one (per 3 trial to copy an +300MB file to the external SD i have 2 reboots). The phone seems stable while plugged in (both AC or USB) though. Problem usually occurs while the screen off. I have it 3-4 times a day while not copying a file.
These are the things I've done to see if the problem would be fixed with no luck.
- Installing different ROMs (v10b, v10d and v10e all custom)
- Factory reset (to make sure no 3rd party app cause this)
- Trying different SD card (using no external SD seems to decrease the reboots, but they still exist )
Now trying to use an official ROM and will see if the problem will be fixed.
Edit: Tried with the official v10d, and still the same
Any suggestions?
[FIX]: The GB update fixes the problem

Am I the only one having this issue?

I get 2-3 random reboots a day too, usually while it's in standby and doing nothing

mmace said:
I get 2-3 random reboots a day too, usually while it's in standby and doing nothing
Click to expand...
Click to collapse
Sorry to hear that.
I was among the lucky ones when purchased the Optimus 2x. It was perfect without any issues. And now, just paid my due

could be a faulty phone, had mine since july 1, and hasn't rebooted once, even with all the mods etc

Noticed mine rebooted by itself yesterday,1st time i know of,i have had the phone for a few weeks now,hope it doesnt start doing it regularly..

I've had one or two sleep of death and one or two reboots during the month+ I've had it, nothing major but I think LG got something messy in their ROM just like with the O2X, hopefully it wont turn out to be a hardware fault.

Ive had mine reboot randomly too P925g(rogers/thrill version) also once and a while all my bars will drop and i will have no signal couple minutes later and its back up

I get 2-3 random reboots per day lately

Quick question, do you have Bluetooth switched on when it's doing this?

Lagamorph said:
Quick question, do you have Bluetooth switched on when it's doing this?
Click to expand...
Click to collapse
No, bluetooth always disabled in my case...
Im thinking that its a hardware fault
Sent from my LG-P920 using XDA Premium App

not happened to me once ?
i have had the phone since 3 days before it was released in the uk ..
i have most roms and all seem to work well i even tries copying a file bigger than 300 mb between memory cards and no reboot either ... so i have no idea ...

this is interesting as i am having the same issue as well. but mine isnt rebooting.. its turning off completely. i come to see the phone and its off.
only had it for like 4 days now!

Maybe your SIM card is corrupted??
Try with another.

same problem
I had the same problem. I can tell you that you can't fix it by yourself. Your phone is broken. I used the LG VIP service to get a new phone and problems are over now. This is a hardware problem. Will never fix by reset or re install. Tip. Don't use the guarantee service of your provider but do it via LG. The most providers will keep your phone and send him back without doing anything on it because the problems is not when you turn your phone on. Good luck.

i suspect a sim card issue as well. mine currently randomly shuts off completely... i've seem issues with bad sim cards causing reboots ... but again mine shuts off so ...

I'm having the same problem with mine, I've replied to a thread on LG's forums and now I've sent LG a email because I'm starting to get worried about the phone. I've had problems with signal but after a long talk with T-Mobile CS I managed to fix the problem where I couldn't access internet when not at home on wifi, it was set to use orange signal instead of T-mobile all the time hehe.
I'm wondering how would a sim card cause a phone to reboot? I've been using phones for several years and the only problem a sim card has caused is no signal and in old days loosing contacts.
I was thinking it might be a over heating problem but then since it always does it when it's doing nothing and I'm nowhere near the phone I'm not sure it is.

Well, actually this problem found me!
When I've changed the rom for first time, I got this problem moments after first flash. Now, I've switched to V10j, and today when my phone was connected to Car Kit through bluetooth the phone restarted, I made reconnection and the phone restarted again, then I made wipe for data and cashe(For first time), but when I connect it again I got the same problem.
Now, I will see, if it keeps happening, I will use LG Tool to recover.
Edit: I did what I said and evrything goes fine.

I used to have 3-5 reboots a day, but only when phone is NOT connected to usb, charger or pc, dont matter.
Now it's gone up to a reboot every 20-30 minutes, still ONLY when usb is connected, when it's connected it can connect for ages it seems.
The major thing that changed in my phone is the 10k update that came in about a week ago or so, but I cant really recall if the up in problems started just than, as most of the time i'm using my phone through OSP.
First i thought the problem didnt occur when the phone was running any program (eg. in my car i usually have heytell app running) but tests proved me wrong.
other odd things are that recently i cannot do updates or download thru market anymore over wifi, i have to turn wifi off or else it will result in an update or download error. Strangely enough the phone software came in thru wifi no problem.
Tech support suggested a hard reset of the phone, but i read now that this dont solve the problem, i'm not looking forward to a resetm because when I do a full backup thru lg suite, and it dont work either, gives me an error with 0/8 back items finished and telling me that not backed up items are removed from the the restore list (jeay!).
any suggestions are wellcome!

Just got my phone back from service, I was assured by LG that they have tested the phone and the phone is fine, I checked the firmware on the phone and it is V10B, I was told that they (LG service center) don't have the V10J,what rubbish!!! I will have to upgrade the phone myself, so I did, I installed all my apps, NO ROOTING, my wifi is set on never, I know some PPL have been suggesting to switch it off, well, I paid $738,00 for a smartphone, if I can't use the smart features of the phone then what is the use gettnig a smart phone? anyways, I put a web cam on the phone to record, this morning I went through the footage, the phone has restarted 4 times, I started the recording at 11:00 pm, at the 3:05 am one restart, then at 4:08 am, 4:16 and finally at 6:15 am, this is a major fault in this phone that is supposed to be top notch, I will be calling the service center today to see what excuse I will be getting. I have wasted hours in installing re installing and trying fix a problem that should not be even there, also taking the time off to take the phone to service and then to pick it up.

Nexus 5 and various issues, anything that can be done?

Alright,
Phone: Nexus 5 2013
Android: 5.1.1
Country: Canada
So I've started to get a lot of issues on my Nexus 5 that I ordered back in November 2013 (when it was released) and they are too big to be left alone. If I cannot fix them, I'll have to buy a new cellphone and there's none that interest me right now, nor that I want to change my current Nexus 5.
Issues:
My Nexus 5 doesn't connect to my cellular network anymore. I'll stay on "No service" and refuse to connect to any Operator Network stating that the network is unavailable at the moment, even thought it is. Sometimes, it'll connect to the network for 15 to 30 minutes, before losing it for the next 8 hours.
It becomes hot really, really quick randomly. The upper back part of it becomes hot, and according to the Nexus 5 architecture, the battery isn't even located there so I don't know what could make it heat up like that. This happens even without it being charged, and without me using it a lot (games, apps, etc.)
The phone will randomly restart for no reason, and sometimes stay stuck on a "boot loop" (Starting apps X of Y... before restarting).
The vibrate mode is messed up. It'll vibrate every 30 seconds for a notification (email, Facebook, SMS, etc.) despite the fact that there's nothing, absolutely nothing. Right now I disabled the vibration/sound mode to avoid that issue.
The battery gets drained really, really fast. Like overnight, while not being used it'll fall from 100% to 5%. It never used to do that. When I don't use it overnight, it would lose maybe 20%, even less than that. It started recently as well.
All these issues were present in past versions of Android, starting at 4.4 so I doubt the version is in cause here, but it's still a possibility I guess.
I got my SIM card changed for a brand a new one, troubleshooted the phone with everything I could find online before giving up and restoring it to it's default settings, but the issues are still present. I don't know what I should check anymore. If you have any comments, experiences or solutions I could try to solve my issues, please let me know since at this point I'll most likely try all of them. Also, if you need more information on my phone, system, etc. let me know as well.
Thank you.

Is your phone stock/rooted etc?
Sent from my Nexus 5 using Tapatalk

There is a recognised problem with the Nexus 5 that a dead battery can kill something in the radio functionality. Since you have so many problems your best bet is to start with the software - a full refresh of the ROM. It might be worth waiting a few days for the release of Android 6.0 which is supposed to be coming in the next week (anything from 29th September to 5th October, but who knows...?). If you can't wait, save whatever you want from the device and install preview 3 MPA44I - it works very well on my N5, and since I'm not using it as my daily phone (I have a Nexus 6) the standby battery life is amazing. At the moment it shows 76% with 13 days 12 hours left.

firemaned said:
Is your phone stock/rooted etc?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
It used to be rooted, but it's not anymore. Any way I can make sure that it's rooted or not? When I used the SuperSU app back then I realized at some point that it wasn't rooted anymore (it was telling me that this app can only be used on rooted devices). I think the bootloader is unlocked because when I open my device, it shows me the little lock icon, but it's open (unlocked). Also, it's freshly reset to factory default (from yesterday).

dahawthorne said:
There is a recognised problem with the Nexus 5 that a dead battery can kill something in the radio functionality. Since you have so many problems your best bet is to start with the software - a full refresh of the ROM. It might be worth waiting a few days for the release of Android 6.0 which is supposed to be coming in the next week (anything from 29th September to 5th October, but who knows...?). If you can't wait, save whatever you want from the device and install preview 3 MPA44I - it works very well on my N5, and since I'm not using it as my daily phone (I have a Nexus 6) the standby battery life is amazing. At the moment it shows 76% with 13 days 12 hours left.
Click to expand...
Click to collapse
I already did a Factory Reset on my phone yesterday, so I guess I don't have to do another one? Right now, if I follow what you just told me, I should wait until the release of Android 6.0 (M) and upgrade to it then see if it solves my issues. I just hope that it won't take a long time to be pushed to my phone like it was with Android 5.0. Or your other solution is to flash the latest preview for Android 6.0 (M) on my phone and see how it goes, right?

If you've restored a ROM and lost root, and are back to 100% stock Android, then as far as I know the Android 6 upgrade will be provided over the air (OTA) and will work fine. Whether it resolves your problems is a different question. I myself tried everything to make my radio work again after the battery died, and eventually contacted Google, who were honorable enough to send me a replacement (refurbished, but effectively as good as new) which works perfectly.

dahawthorne said:
If you've restored a ROM and lost root, and are back to 100% stock Android, then as far as I know the Android 6 upgrade will be provided over the air (OTA) and will work fine. Whether it resolves your problems is a different question. I myself tried everything to make my radio work again after the battery died, and eventually contacted Google, who were honorable enough to send me a replacement (refurbished, but effectively as good as new) which works perfectly.
Click to expand...
Click to collapse
That was my original plan. I called the Play Store support this week and they told me that my phone was elligible for a replacement till April of 2016. I found that weird because it would make it a 2 years and a half guarantee but at least I had my backup plan in mind. Then I called today to order a replacement and the guy told me that my guarantee expired back in November 2014 (1 year after I bought my Nexus 5, which made sense) so now I'm stuck with this one. I don't know why, but since this morning (after creating this thread), the cellular network cameback. It still drops sometimes but only for a few seconds and if not, I enable/disable the Plane mode to make it connect again. However, the battery drain, phone heat, random restart and messed up vibration issues are still present. I can deal with them however until Android 6.0 (M) gets released. The most important thing was the cellular network. We'll see tomorrow how it goes. Still awaiting tips and tricks for my other issues if anyone have some.
For the battery draining issue, I think I have the paid version of Greenify somewhere and was thinking of using it to see if it helps, even though I didn't have that issue at the beginning.

Instead of a factory reset you should try using fastboot to flash the factory image for a fresh start.
Sent from my Nexus 4 using XDA Free mobile app

CalculatedRisk said:
Instead of a factory reset you should try using fastboot to flash the factory image for a fresh start.
Sent from my Nexus 4 using XDA Free mobile app
Click to expand...
Click to collapse
And I imagine that the factory image is still present on the device? This is what I find weird, because when I "reset" my factory to defaults, it restores it to Android 5.1.1 even though the device came with 4.x. I come from the computer field, and a Factory Reset on a computer uses the manufacturer's image present on the CD, DVD, USB or partition given with the computer to reinstall the original OS that was present on it and the OEM software as well. If the computer was eventually upgraded to Windows 8.1 and came with Windows 7, Windows 7 will be restored, not Windows 8.1. So I can understand now that a "Factory Reset" doesn't really return the device to its factory state, right?

I would guess that you've had an OTA update to 5.1.1? You would have had to actively accept it - it doesn't install itself automatically. The factory image isn't (as far as I'm aware...) on the device, it just resets components back to default values - I may be wrong about this. There's obviously no way that a Kitkat device could mysteriously upgrade itself to Lollipop in any other way than a deliberate flash or an OTA update.
I use Greenify myself and it appears to do what it claims, but I wonder if it will become unnecessary when the new Doze function comes in with Android 6. Maybe the two will complement each other for optimum battery life. Any experts out there that can comment?
You mention that it's the upper back that becomes hot - I'm guessing that this is where the processor is. Mine does the same if it's running under load - for example when taking a TWRP backup. And anything that's creating heat has to get its energy from somewhere, hence the battery drain. If there is a rogue app that's running even when you're not using the phone Greenify might kill it - worth a try.
And final comment (for the moment... ) - the padlock with the gap means that your bootloader is unlocked, but doesn't mean that the phone is rooted. It does however mean that the phone can accept new ROMs and can be rooted.

dahawthorne said:
I would guess that you've had an OTA update to 5.1.1? You would have had to actively accept it - it doesn't install itself automatically. The factory image isn't (as far as I'm aware...) on the device, it just resets components back to default values - I may be wrong about this. There's obviously no way that a Kitkat device could mysteriously upgrade itself to Lollipop in any other way than a deliberate flash or an OTA update.
I use Greenify myself and it appears to do what it claims, but I wonder if it will become unnecessary when the new Doze function comes in with Android 6. Maybe the two will complement each other for optimum battery life. Any experts out there that can comment?
You mention that it's the upper back that becomes hot - I'm guessing that this is where the processor is. Mine does the same if it's running under load - for example when taking a TWRP backup. And anything that's creating heat has to get its energy from somewhere, hence the battery drain. If there is a rogue app that's running even when you're not using the phone Greenify might kill it - worth a try.
And final comment (for the moment... ) - the padlock with the gap means that your bootloader is unlocked, but doesn't mean that the phone is rooted. It does however mean that the phone can accept new ROMs and can be rooted.
Click to expand...
Click to collapse
I did have an OTA update to 5.1.1, yes.
And I talked to one of my friend who's really into phones (used to work for Bell and he's usually the person I go to whenever I have issues with my cellphone), and he suggested me to wait until Android 6.0 comes out, and then to fastboot it on my Nexus 5 since OTA updates can be buggy sometimes. I could actually fastboot the phone right now (well tonight) with Android 5.1.1, but if Android 6.0 is to come out next week (or the one after), it might worth the wait, depending on whether or not I can keep the cellular network working. Otherwise I would have to go through 2 flashboots in 2 weeks and I can't really be bothered to do that
And I don't know where the CPU is in the Nexus 5 (I could look it up) but the zone where the heat is isn't where the battery is so there's that. However, my friend told me that the fact that my cellular network isn't working could explain why the battery is being drained so fast, but can't explain the vibrate mode and random restarts issues.

I was having battery issues on Stock ROM, but now I am using CM12.1 so battery is not draining very fast.
When I am inside my home or in some other house or building, the network disconnects very often. However, if I am outside, the network works pretty well.
The notification LED, when being configured using CM12.1 settings, shows blue color on green color selection and green color on blue color selection.

I had some of the same problems with my phone, it would reboot randomly throughout the day. With mine if I charged it overnight with it off when I turned it on in the morning it would only be at 85%. I ended up contacting LG and I paid $170 to get it fixed, they have replaced the mainboard twice so far. After the second time it had no issues, and that lasted a couple months but I have sent it back again to be fixed. If you bought the phone on a credit card they usually extend the warranty by a year, that's what I did, filed a claim and they sent a cheque for the repair cost, very simple actually. But I suspect it might be the same problem as mine, some hardware issue, especially if you've reset the phone.

Just for info, the CPU is indeed at the top rear of the phone, so this is undoubtedly where the heat is coming from.
https://www.ifixit.com/Teardown/Nexus+5+Teardown/19016 - see step 11 saying "The Quad-core, 2.26 GHz Snapdragon 800 SoC is layered beneath the RAM".
I reckon it's a rogue app, which I hope isn't a system app, running wild - a system app will be hard to cure.
A ROM refresh is probably a good place to start, and if you can wait for Android 6.0 then why settle for less...

Wiped my os on nexus 5 trying to install nethunter only comes on in twrp. very new to this be easy on me ive previously installed a vm lab with kali linux.
I have downloaded adb and fastboot
Using winace . Before this my pc would not recognize my device, "no drivers". But now it shows up on the pc control panel as active and found
However snap pea still cant find drivers although now it says are you fornatting your phone with only one option "yes" then it just dissappear. ... but before I downloaded adb, fast boot ... snap pea was simply saying no drivers found.... Please help. ..thank you.
Sent from my GT-I8190 using XDA Free mobile app

Here's an update on my situation: the cellular network is back at both my house and my workplace. The way it works, it seems that it takes it a day to "adapt" itself to the location and then gives me network. So at first after the Factory Reset, I didn't have network at my house, the day after I did. Now, when I went to work on Monday I didn't have network, but when I did on Tuesday, I did. My job is an hour of road away too, and at some places on the road I don't get any network, but it happens less and less as I travel back and forth.
The random restart and overheating issue are still present however. I didn't test the notifications (on vibrate) but I will soon. As long as I have my cellular network, I don't care about the other issues, until Android 6.0 (M) gets released and I fastboot it on my phone.
Now, since I bought my Nexus 5 using a MasterCard, I remembered that they have a promotion which double the guarantee on electronics (up to a 1 year), which means that I have a 2 years guarantee on my phone. So I called LG, and they have a promotion right now, $150 to get my phone repaired by their tech center IF it can be repaired. If they can't, they send it back and gives me a 50% refund (around that number).
My current plan of action is to wait for Android 6.0 (M) to get released, flashboot it on my phone and see how it goes from there.
Thank you for all the replies so far, they really helped me and still help me today

Good luck man. Keep us updated.
Sent from my Nexus 4 using XDA Free mobile app

Alright so, I fastbooted Android 6.0 on my Nexus 5, and it seems to have done the trick. I have network everywhere now, even on the road. I still lose it from times to times (a few seconds only), but this is a "normal" behavior considering the carrier I have. The notification issue is also gone, and so does the restart issue since I didn't have it once so far. But I only fastbooted it yesterday evening so it might be too soon to say that.
Now, I still have the "overheating" issue, but it could be from me playing Fallout Shelter, I really don't know. I used to play Clash of Clans alot, and graphically speaking, I think it's more demanding than FS, but I never had that overheating effect before. One thing I noticed however is that after fastbooting Android 6.0, my battery drops real fast, even when idle. I thought that Android 6.0 was supposed to improve the battery life. I'll try to see what process, app or activity is taking the most juice out of it, but I'm sure this isn't normal.

Alright so it took me an hour to go from my house to my workplace, and my battery went from 34% to 12%, while being on standby. This isn't normal I guess. I'll need to charge it to 100% once, and then use the Battery setting to see what's taking all the juice.

Might have spoke too soon. When going to work today, I went in a room where there's usually no signal (or the signal is very weak), and lost the network. It's normal in that room so I didn't pay much attention to it, but now I'm not able to get back on the network. Even searching for the Network Operator fails. Sigh, it really looks like I'll have to send it to LG for repair. I guess I need to fastboot it first to erase all my data, because they need to use my phone to test the repairs they make?

S7 External SD notification card reading issue

I have read on many forum about the issue of the external SD being somehow "ejected". People tried every possible solutions, including buying new SD cards, reformatting, etc. I had this issue myself. I did not find any solution neither anyone has found one on other forums. But 2 days ago I did found it.
Everytime you restart your phone, the issue will come back. In order to get rid of the constant notification, here is what I found. It is not a hardware problem (bad connection, etc) neither a software issue as everybody believes.
It is simply that the phone need to scan the SD everytime you restart it. And the notification will continue to come back until you do this.
1) open the notification. This will bring you directly in your SD content.
2) open each folder you have on it. This will make the phone scan it's content. And you have to do it in order to get rid of the notification.
This needs to be done everytime you restart the phone. Once you have done the 2 steps above, your SD content will stay "locked" untill you start the phone again.
I have been a long time member of xda and I did not post for over 2 years. So if my post is not in the right section please do not hesitate to move it to the right section / tread.
Thank you and I really hope this will help a lot of of us.

it is a hardware problem. my replacement unit doesn't have this issue at all with any of my cards.

Thanks
I got my phone on the 11th. Can you tell me when you got your replacement? Thanks

mannequin said:
it is a hardware problem. my replacement unit doesn't have this issue at all with any of my cards.
Click to expand...
Click to collapse
Can you tell me how long you have had the new phone? I have gone about a day without the notification and I just want to make sure that your new phone has gone several days without the issue. I had my phone replaced already last Saturday and the new phone is doing the same thing as the old phone. If it is actually a hardware problem, I have gotten 2 bad phones. I would hope this is unlikely or Samsung has a big problem on their hands.

skiddingus said:
Can you tell me how long you have had the new phone?
Click to expand...
Click to collapse
my first unit was February build with all kinds of issues: reoccurring SD card notification, poor screen uniformity, audio distortion through headphones when the phone was upside down, too sensitive screen.
the new phone (March build) i got last Wednesday has none of those, zilch.

Are you really sure it's an hardware related issue ?
i also have the same problem...

daibaron said:
Are you really sure it's an hardware related issue ?
i also have the same problem...
Click to expand...
Click to collapse
how do you explain it otherwise? first phone had it with any card at random intervals, the new one has zero.

i used adoptable storage and the message disappeared... the memory management is different that's all
i think this may be related to some Roms since all S7 owners are not all concerned

I have just read this.
However, I know lots of people complaining this did not fix the issue : www.gottabemobile.com

And this too
http://www.ibtimes.co.uk/samsung-galaxy-s7-galaxy-s7-edge-troubleshoot-issues-how-fix-them-1549519

Well I went to best buy and got a second replacement phone today. I'm at almost 12 hours now without the SD card notifications. Keeping my fingers crossed.

My notifications have died down after the recent security update on T-Mo. Maybe just a coincidence. It's also encrypted.

skiddingus said:
Well I went to best buy and got a second replacement phone today. I'm at almost 12 hours now without the SD card notifications. Keeping my fingers crossed.
Click to expand...
Click to collapse
restart your phone, bet it comes back

HTCMDA said:
restart your phone, bet it comes back
Click to expand...
Click to collapse
I've restarted it a dozen times. Both notifications always appear after a restart. This is normal. I was getting the notifications randomly throughout the day. Sometimes certain apps would also lose access to the card.
I'm at 20 hours now with no random notifications. It's looking good.
---------- Post added at 07:16 AM ---------- Previous post was at 07:15 AM ----------
_Gir_ said:
My notifications have died down after the recent security update on T-Mo. Maybe just a coincidence. It's also encrypted.
Click to expand...
Click to collapse
The update didn't seem to help my phone on Verizon.

Totally solved for me
I just wanted to update you. I did the procedures as mentioned in the links I posted above.
One of the step involve to "slowly" replace the tray in its position. Ensure you do it.
I did not use my pc adaptor to do my backup on my PC. I used a usb connected to the phone.
One thing though: I had only 14gb of data on my card. I was able to move it all to the phone (as well as the pc) and this brought me to 31gb in my phone. So when I re-formatted my SD using the setting from the phone, I was able to just re-transfer the content on it from the phone without using my pc backup.
It has been 3 days without any fault reading and notification pop-up.
For those who have way more stuff on their SD, I would ensure that you transfer them from the phone on your pc, and not using a SD adaptor directly in your pc. I do not know if this makes a difference, but I would not take the chance. Use the USB adaptor (phone to pc).
Also, I have noticed that all the treads around the web which dealt with the subject (not only on xda) have since a week or more got quiet, which means that the issue is kind of resolved.
Putting back the tray slowly in is one of the KEY procedure to follow. This does mean that the tray is kind of not perfectly designed (hardware issue). So it is a possibility that some of you do have a somehow more sensitive tray. It also means that it may degrade overtime (with the cold, and heat, sun, etc.). This tray should not have been designed with weak material (ie: rubber). It should have been made with hard plastic or something else. This decision may have been made for the waterproofing of the device. However, I believe that they could have sealed it properly using stronger material.
We have a one-year warranty and the summer is coming. If you feel that it degrades overtime, return the device. I would not do so right now as the production lines will not adapt to this problem for a few months. I would say 6+ months.
I hope this helps.

skiddingus said:
I've restarted it a dozen times. Both notifications always appear after a restart. This is normal. I was getting the notifications randomly throughout the day. Sometimes certain apps would also lose access to the card.
I'm at 20 hours now with no random notifications. It's looking good.
---------- Post added at 07:16 AM ---------- Previous post was at 07:15 AM ----------
The update didn't seem to help my phone on Verizon.
Click to expand...
Click to collapse
In your case, I would suggest getting a replacement. See the post I just made. 2 minutes ago.
Good luck to you all.

Christian99 said:
In your case, I would suggest getting a replacement. See the post I just made. 2 minutes ago.
Good luck to you all.
Click to expand...
Click to collapse
The update didn't help but the 2nd new phone seems to have fixed the problem. I'm over 24 hours now with a notification. I think it is finally fixed. I still can't believe that I had 2 bad phones in a row but it appears to be what the problem was.

Earpeice, Microphone, and Headphone Jack not working, even after reboot and updating

I've been having problems with my pixel. After about 20 mins after rebooting the phone the mic, Earpeice, and Headphone Jack don't work. It just happened out of the blue one morning and it's stopped working since. I've already completely wiped the phone with twrp and flashed Android P, nothing is working. Any ideas?

It's a hardware issue with the audio codec inside the motherboard. If you got warranty still you can replace it from Google.

Alaadragonfire said:
It's a hardware issue with the audio codec inside the motherboard. If you got warranty still you can replace it from Google.
Click to expand...
Click to collapse
Is this confirmed? My Nexus 6P recently died, so I picked up a Pixel secondhand to replace it. It worked fine until I updated it to 8.1 and then all these issues started, which made me think it was software related. I've read a ton of threads all over the internet on this, and I see people replacing the mic/charger port, the headphone jack, and the daughter board and still having the same issues.
I saw somewhere (can't remember where now) that someone finally had this problem fixed by installing the Android P preview. Has anyone else had any success with that? Since I got this secondhand, I can't just get a warranty repair/replacement. I can send it back, but then I'd have to pay almost twice as much to get a Pixel 2, so I'd prefer to get this working if possible.
Thanks

velvet_man said:
Is this confirmed? My Nexus 6P recently died, so I picked up a Pixel secondhand to replace it. It worked fine until I updated it to 8.1 and then all these issues started, which made me think it was software related. I've read a ton of threads all over the internet on this, and I see people replacing the mic/charger port, the headphone jack, and the daughter board and still having the same issues.
I saw somewhere (can't remember where now) that someone finally had this problem fixed by installing the Android P preview. Has anyone else had any success with that? Since I got this secondhand, I can't just get a warranty repair/replacement. I can send it back, but then I'd have to pay almost twice as much to get a Pixel 2, so I'd prefer to get this working if possible.
Thanks
Click to expand...
Click to collapse
It is confirmed unfortunately. Many people had this problem with their devices that are manufactured in 2016 and before January 2017. If you are able to send it back I suggest you do.

I have a november 2016 pixel and uBreakiFix (canada & US, but I did it through Canada) replaced the motherboard free of charge even 8 months outside of my warranty period.
I'd consider going to them.

Thanks guys. I sent the phone back. It was a certified refurb through Amazon, so I should get a full refund once they get the phone back in the mail. I want to order another one, but how do I verify that it was made after Jan 2017?
Thanks!

truvatech said:
I have a november 2016 pixel and uBreakiFix (canada & US, but I did it through Canada) replaced the motherboard free of charge even 8 months outside of my warranty period.
I'd consider going to them.
Click to expand...
Click to collapse
I want to second this experience for anybody that finds this thread. My wife's phone was purchased Dec 2016 and lost microphone/speaker last week. Used the help feature to chat with google, they sent us for repair and uBreakiFix replaced the motherboard at Google's expense 8 months out of warranty. I'm very happy to see Google standing behind their device.

OK, so here's my 2pence worth... I have a Pixel manufactured in 2016 and it has been faultless for 10 months. I have been very craeful with it. I applied the 5 July 2018 Security Update and my microphone stopped working. I tried all the usuals to fix it but nothing. As a last resort I enrolled in the Android P beta program and installed it. My microphone started working again with Android 9. However, with the latest update build PPP5.180610.010 the microphone is buggy again... so I think it's a software driver issue. Anyone else want to confirm this?

plittlefield said:
OK, so here's my 2pence worth... I have a Pixel manufactured in 2016 and it has been faultless for 10 months. I have been very craeful with it. I applied the 5 July 2018 Security Update and my microphone stopped working. I tried all the usuals to fix it but nothing. As a last resort I enrolled in the Android P beta program and installed it. My microphone started working again with Android 9. However, with the latest update build PPP5.180610.010 the microphone is buggy again... so I think it's a software driver issue. Anyone else want to confirm this?
Click to expand...
Click to collapse
I don't think so. Flakey hardware - not a complete failure, but bad enough connection that it isn't reliable. Had you done a complete factory reset, I bet it would have worked for a bit. Then, when the signal is bad for long enough the system can't deal with it and the behavior re-surfaces. You could design resilient software to account for the slow failure. At least that is my guess, based on the experience I had (swapping SIMS would fix the phone for a while, sometimes microphone would go out first, sometimes wireless data).

Note10.1Dude said:
I don't think so. Flakey hardware - not a complete failure, but bad enough connection that it isn't reliable. Had you done a complete factory reset, I bet it would have worked for a bit. Then, when the signal is bad for long enough the system can't deal with it and the behavior re-surfaces. You could design resilient software to account for the slow failure. At least that is my guess, based on the experience I had (swapping SIMS would fix the phone for a while, sometimes microphone would go out first, sometimes wireless data).
Click to expand...
Click to collapse
Damn, hope not
OK, so what serial number do I need to check for on eBay, so that I get a 2017 manufactured Pixel?

I am also facing the same issue..my bottom microphone is not working for the past 3 weeks, I have contacted the local authorised centre,they told me that the motherboard need to be replaced..
Unfortunately my phone is 5 months out of warranty and no uBreakifix here in India..

udahy.manna said:
I am also facing the same issue..my bottom microphone is not working for the past 3 weeks, I have contacted the local authorised centre,they told me that the motherboard need to be replaced..
Unfortunately my phone is 5 months out of warranty and no uBreakifix here in India..
Click to expand...
Click to collapse
Yes, 3 weeks is exactly the same time as when I updated to the 5 July 2018 security update, and then my microphone started going funny. Please try going to SAFE MODE and then clear the CACHE from the Phone app.
Press and hold the power button to bring up the power options. Press and HOLD on the Restart icon. Choose SAFE MODE.
Once in SAFE MODE, press and hold the PHONE app icon, and choose the 'i' for information. Choose Storage, then press the CLEAR CACHE button.
Reboot the phone again in SAFE MODE, and try calling your OWN mobile number then leave a message.
Tell me if your microphone is working again.

plittlefield said:
Yes, 3 weeks is exactly the same time as when I updated to the 5 July 2018 security update, and then my microphone started going funny. Please try going to SAFE MODE and then clear the CACHE from the Phone app.
Press and hold the power button to bring up the power options. Press and HOLD on the Restart icon. Choose SAFE MODE.
Once in SAFE MODE, press and hold the PHONE app icon, and choose the 'i' for information. Choose Storage, then press the CLEAR CACHE button.
Reboot the phone again in SAFE MODE, and try calling your OWN mobile number then leave a message.
Tell me if your microphone is working again.
Click to expand...
Click to collapse
No bro.. I tried like you said..but not working..

udahy.manna said:
No bro.. I tried like you said..but not working..
Click to expand...
Click to collapse
That's a shame.
I can absolutely confirm THAT MY PROBLEM IS A SOFTWARE ISSUE... I have just installed an update to the PHONE app from Google on Android 9 and made 3 telephone calls this morning with NO PROBLEMS at all.
Here's the summary again for those that it might help.
1. Pixel on 8.1.0
2. Update to 5 July 2018 Security Patch
3. Microphone not working
4. Enroll in Android 9 P beta
5. Install Android 9 beta
6. Microphone now working
7. Sometimes microphone fails
8. Reboot in SAFE mode and clear Phone app CACHE
9. Reboot in SAFE mode and make a few calls with microphone working
10. Update to latest Phone app version 22.0.204206752 (31 July 2018)
11. Phone and Microphone working perfectly
That's all I can say really.
Paul

OK, so it's been another trouble free day with the phone, making calls and using Google Assistant with my WORKING MICROPHONE fixed by software... and not a soldering iron
I made and received a dozen calls and asked Google for help with all sorts.
So, things can be fixed without sending it away.
My serial number begins FA69M which means...
FA = Where it's been built
6 = Year of production (2016)
9 = Month of production (September)
M = Day of production (21)
...so it's a pre 2017 Pixel Sailfish which had the problem and now it doesn't thanks to Android 9 beta.
Paul

udahy.manna said:
I am also facing the same issue..my bottom microphone is not working for the past 3 weeks, I have contacted the local authorised centre,they told me that the motherboard need to be replaced..
Unfortunately my phone is 5 months out of warranty and no uBreakifix here in India..
Click to expand...
Click to collapse
Did you fix?

Damn, I've been thinking to buy it, the 128GB model, since I'm not kinda guy who changes cellphone like cloths, just updating for another 2 year or more. I'll be updating the device to Android Pie for the app support. Please advice me if I should buy it or not. I'm fully convinced to buy Google Pixel 128GB model since it is compact has a great camera and it provides a real smooth experience with stock android. only thing holding me back is that MicroPhone Issue that people are complaining about. Please help me make the decision.

Sam33t said:
Damn, I've been thinking to buy it, the 128GB model, since I'm not kinda guy who changes cellphone like cloths, just updating for another 2 year or more. I'll be updating the device to Android Pie for the app support. Please advice me if I should buy it or not. I'm fully convinced to buy Google Pixel 128GB model since it is compact has a great camera and it provides a real smooth experience with stock android. only thing holding me back is that MicroPhone Issue that people are complaining about. Please help me make the decision.
Click to expand...
Click to collapse
i had this issue a while back but since ive updated to the december update i havent had any mic, speaker issues at all. its the best phone to me ive had...and ive had alot. i say get it..im gonna get the pixel 2 xl and the pixel 3 as well..

General ROG 5 Experiance After Motherboard Replace

I was having WiFi and mobile hotspot issues after the september update, After checking online in several forums i gave my phone in service center (hyderabad, IN) on 6th Oct and received it back on 28th Oct. As it was a motherboard replacement IMEI numbers got changed and one small issue i saw in my phone was "MyAsus" was not opening from support tab. Other than this it was working fine.
Few things i observed in my 4-5 days of usage after replacement of MB:
- Fingerprint sensor became more responsive, it used to take 1-2 tries but now open on 1st try most of the times.
- RAM management is pretty good now compared to before as it used to restart app after switch betwen apps.
- All the vibrations (incoming call, notifications and game haptic feedback is working fine)
- Both SIM slots and air triggers working fine.
- I also updated to the latest version and everything now seems to work fine.
Also i received a free Upgrade from ASUS. I had 8gb/128gb model but after the replacement i have 12gb/128GB variant enjoying free upgrade.

KhanStan said:
I was having WiFi and mobile hotspot issues after the september update, After checking online in several forums i gave my phone in service center (hyderabad, IN) on 6th Oct and received it back on 28th Oct. As it was a motherboard replacement IMEI numbers got changed and one small issue i saw in my phone was "MyAsus" was not opening from support tab. Other than this it was working fine.
Few things i observed in my 4-5 days of usage after replacement of MB:
- Fingerprint sensor became more responsive, it used to take 1-2 tries but now open on 1st try most of the times.
- RAM management is pretty good now compared to before as it used to restart app after switch betwen apps.
- All the vibrations (incoming call, notifications and game haptic feedback is working fine)
- Both SIM slots and air triggers working fine.
- I also updated to the latest version and everything now seems to work fine.
Also i received a free Upgrade from ASUS. I had 8gb/128gb model but after the replacement i have 12gb/128GB variant enjoying free upgrade.
Click to expand...
Click to collapse
Great !

My phone froze and in 2-3 seconds screen went black and didn't respond later to find that it won't charge. It won't turn on even trying to force restart. It was rooted and bootloader unlocked. Had to give it to asus service center and they told it's a motherboard issue due to some circuit problem and needs to be replaced. Lucky me got my motherboard replaced under warranty for free .
As you mentioned I too have 12GB of RAM now (mine was 8/128 model) and fingerprint reader is way better than before. Also all those you mentioned. MyAsus in settings was not working for me too. But but after fiddling with twrp, scripts and apps which messed up my OS. I need to restore with RAW image and now that too works even after updating to lastest .188 rom

I got my phone back from the repair center not too long ago I was having difficulty charging it and started to get frustrated as a last resort I got a toothbrush looking thing cleaned out the phones USB port along with the charging brick USB port and both ends of the charging cord and it's been decent ever since but every once in awhile it takes me moving the cord a little bit but so far it's been charging hope this helps

My ROG5 drop on the floor letting child holding it... So without warranty, I decided to open and check notice the cable and pin connector is damages so I put another tape press it.. everything works fine after that..
wondering where I could buy the pin connector.. just able to find the flex cable in market.

KhanStan said:
I was having WiFi and mobile hotspot issues after the september update, After checking online in several forums i gave my phone in service center (hyderabad, IN) on 6th Oct and received it back on 28th Oct. As it was a motherboard replacement IMEI numbers got changed and one small issue i saw in my phone was "MyAsus" was not opening from support tab. Other than this it was working fine.
Few things i observed in my 4-5 days of usage after replacement of MB:
- Fingerprint sensor became more responsive, it used to take 1-2 tries but now open on 1st try most of the times.
- RAM management is pretty good now compared to before as it used to restart app after switch betwen apps.
- All the vibrations (incoming call, notifications and game haptic feedback is working fine)
- Both SIM slots and air triggers working fine.
- I also updated to the latest version and everything now seems to work fine.
Also i received a free Upgrade from ASUS. I had 8gb/128gb model but after the replacement i have 12gb/128GB variant enjoying free upgrade.
Click to expand...
Click to collapse
Hey, sorry for asking this. I know its been a long time but my rog 5 are having this problem today and i wanted to send to service center later, just wanted to ask if your internal memory are also wiped clean after motherboard replacement? Is it factory reset? Thank you in advance.

Fyyyyza said:
Hey, sorry for asking this. I know its been a long time but my rog 5 are having this problem today and i wanted to send to service center later, just wanted to ask if your internal memory are also wiped clean after motherboard replacement? Is it factory reset? Thank you in advance.
Click to expand...
Click to collapse
Definitely. You'll lose everything
Data, imei number.

KhanStan said:
Definitely. You'll lose everything
Data, imei number.
Click to expand...
Click to collapse
Okay thanks man for the info.

KhanStan said:
I was having WiFi and mobile hotspot issues after the september update, After checking online in several forums i gave my phone in service center (hyderabad, IN) on 6th Oct and received it back on 28th Oct. As it was a motherboard replacement IMEI numbers got changed and one small issue i saw in my phone was "MyAsus" was not opening from support tab. Other than this it was working fine.
Few things i observed in my 4-5 days of usage after replacement of MB:
- Fingerprint sensor became more responsive, it used to take 1-2 tries but now open on 1st try most of the times.
- RAM management is pretty good now compared to before as it used to restart app after switch betwen apps.
- All the vibrations (incoming call, notifications and game haptic feedback is working fine)
- Both SIM slots and air triggers working fine.
- I also updated to the latest version and everything now seems to work fine.
Also i received a free Upgrade from ASUS. I had 8gb/128gb model but after the replacement i have 12gb/128GB variant enjoying free upgrade.
Click to expand...
Click to collapse
Hey is your ROG 5 still working fine after the motherboard replacement or is it dead?

rog 5 owner said:
Hey is your ROG 5 still working fine after the motherboard replacement or is it dead?
Click to expand...
Click to collapse
It died again after they put ROG 5s motherboard on my ROG5, but they replaced it later with ROG5 motherboard. so after that it is working fine. its been 3-4 months now. no issues so far.

KhanStan said:
It died again after they put ROG 5s motherboard on my ROG5, but they replaced it later with ROG5 motherboard. so after that it is working fine. its been 3-4 months now. no issues so faafter
Click to expand...
Click to collapse
KhanStan said:
It died again after they put ROG 5s motherboard on my ROG5, but they replaced it later with ROG5 motherboard. so after that it is working fine. its been 3-4 months now. no issues so far.
Click to expand...
Click to collapse
After how many days did the rog 5s motherboard worked before it died? And are you sure the new rog 5 motherboard won't die?

Hi All,
My rog 5 was not turning on or charging i gave it to a repair shop as it was out of warranty now the shop guys told me its a motherboard issue and i need to get a replacement motherboard to get it fixed any idea if i can find good motherboard and from where?