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As many on XDA will tell you a Phone or ROM is only as good as it’s support team. As a developer who has offered various ROMs and android mods since 2009, I have extensive experience in troubleshooting and helping others do so. And in recent years, I very rarely go out of my way to lend an opinion or even review a device, however, I think the android community should be informed about the support that the Essential Phone offers before buying their product.
I was very excited to hear about Andy Rubin's project and immediately pre-ordered the PH-1 with the extended warranty. Despite delays, I had high hopes and had every intention of making it my daily driver. The day I received the phone I also received an email stating that it was not certified for usage on Verizon’s network. Verizon is the only network where I live. I tried my existing sim card and received awful reception. I wrote a quick review and stated “This may be a simple APN fix or could be a serious issue with the radios.” Since the phone was unusable, I boxed it up awaiting Verizon certification.
About a month went by before I finally got an email stating the PH-1 was certified for Verizon. I tried the phone and still received abysmal data reception. Despite 3-4 bars, the download speeds around 3 Mbps and uploads of 0.01 Mpbs or slower. Without wifi the phone cannot complete initial setup/login, Google Assistant cannot function, and in general does not work.
I spent 3 days troubleshooting this with APNs, data resets, Manufacturer's reset, custom bands, hidden menus, confirmed the IEMI via the web portal... you name it, I tried it. During this time, I noticed there are a few spots on the top of the screen that work poorly. So, I finally decided to contact Essential’s support; the options are limited to leaving a voicemail or email. I tried leaving a voicemail that no one returned.
After a week of waiting for a return call, I moved to the email support. I summarized all the steps I had tried. I received a follow up email the next day asking me to perform factory reset….. Something that I had clearly stated I had already done. So, I did another and responded that it did not work. It took over 1 week to receive a follow up asking if I had the My Verizon app installed. I cannot imagine how this would influence data speeds, but I played their game and gave it a try. Of course there was no improvement.
Their follow up ask me to reset the APNs, which is a much more logical option than their first and second response, but once again something I clearly stated I had previously done in my initial request for support. At this point, I took my phone to a Verizon and T-Mobile store and their representatives tried new sim cards, provisioned, and troubleshooted the phone. Both Verizon and T-Mobile, have said there is nothing wrong with the setup, the sim, the apps, and the phone’s hardware is defective.
I relayed this message to Essential Support and and their response was to #1 download the Verizon app #2 reset APNS #3 set the phone to global mode…… Not only had they told me to do this before, but if they bothered to read any of my emails they would have seen this has been tried, and both Verizon and T-Mobile have independently verified the software is fine, it is not user error, and the hardware is defective.
Over the last month, I have made no progress at all on the radio issue and it has been 4 days since Essential’s last lackluster communication.
Despite reminding their support staff several times, no has even tried to troubleshoot the other issue I am having with the screen involving poor touch sensitivity on the superior border. No one has offered me a new phone nor referred to my Essential Extended Care (which I do not want pay the deductible for a phone that never worked). When I asked to return, the phone they said it was 14 day window despite the phone not being certified on my network for the first month I had not the phone.
Over the years, I have owned Motorola Droid, Galaxy Nexus (toro + maguro), G2, G3, 1+1, 1+2, 1+3, LG G2, LG G3, LG G4, GS3, GS4, GS5, Sony Pollux, Nexus 4, Nexus n6p, among others, and I have had to call support for hardware issues. The Essential Phone is by a very wide margin has the worst support I have ever come across and Google’s has had the best.
In its prime, my custom ROM had well over 100,000 users and I tend to be the only one on the team who offered support, so I completely understand android support like very few on this planet. As of last month before the price break, Essential was estimated to have only sold 5,000 phones. Even with a bare bones staff fielding emails and not checking voicemail, their support volume per day is likely less than what I personally did for free for our community for free as part of a “hobby” for almost a decade.
To sum it all up: “Buyer Beware”
DHO said:
As many on XDA will tell you a Phone or ROM is only as good as it’s support team. As a developer who has offered various ROMs and android mods since 2009, I have extensive experience in troubleshooting and helping others do so. And in recent years, I very rarely go out of my way to lend an opinion or even review a device, however, I think the android community should be informed about the support that the Essential Phone offers before buying their product.
I was very excited to hear about Andy Rubin's project and immediately pre-ordered the PH-1 with the extended warranty. Despite delays, I had high hopes and had every intention of making it my daily driver. The day I received the phone I also received an email stating that it was not certified for usage on Verizon’s network. Verizon is the only network where I live. I tried my existing sim card and received awful reception. I wrote a quick review and stated “This may be a simple APN fix or could be a serious issue with the radios.” Since the phone was unusable, I boxed it up awaiting Verizon certification.
About a month went by before I finally got an email stating the PH-1 was certified for Verizon. I tried the phone and still received abysmal data reception. Despite 3-4 bars, the download speeds around 3 Mbps and uploads of 0.01 Mpbs or slower. Without wifi the phone cannot complete initial setup/login, Google Assistant cannot function, and in general does not work.
I spent 3 days troubleshooting this with APNs, data resets, Manufacturer's reset, custom bands, hidden menus, confirmed the IEMI via the web portal... you name it, I tried it. During this time, I noticed there are a few spots on the top of the screen that work poorly. So, I finally decided to contact Essential’s support; the options are limited to leaving a voicemail or email. I tried leaving a voicemail that no one returned.
After a week of waiting for a return call, I moved to the email support. I summarized all the steps I had tried. I received a follow up email the next day asking me to perform factory reset….. Something that I had clearly stated I had already done. So, I did another and responded that it did not work. It took over 1 week to receive a follow up asking if I had the My Verizon app installed. I cannot imagine how this would influence data speeds, but I played their game and gave it a try. Of course there was no improvement.
Their follow up ask me to reset the APNs, which is a much more logical option than their first and second response, but once again something I clearly stated I had previously done in my initial request for support. At this point, I took my phone to a Verizon and T-Mobile store and their representatives tried new sim cards, provisioned, and troubleshooted the phone. Both Verizon and T-Mobile, have said there is nothing wrong with the setup, the sim, the apps, and the phone’s hardware is defective.
I relayed this message to Essential Support and and their response was to #1 download the Verizon app #2 reset APNS #3 set the phone to global mode…… Not only had they told me to do this before, but if they bothered to read any of my emails they would have seen this has been tried, and both Verizon and T-Mobile have independently verified the software is fine, it is not user error, and the hardware is defective.
Over the last month, I have made no progress at all on the radio issue and it has been 4 days since Essential’s last lackluster communication.
Despite reminding their support staff several times, no has even tried to troubleshoot the other issue I am having with the screen involving poor touch sensitivity on the superior border. No one has offered me a new phone nor referred to my Essential Extended Care (which I do not want pay the deductible for a phone that never worked). When I asked to return, the phone they said it was 14 day window despite the phone not being certified on my network for the first month I had not the phone.
Over the years, I have owned Motorola Droid, Galaxy Nexus (toro + maguro), G2, G3, 1+1, 1+2, 1+3, LG G2, LG G3, LG G4, GS3, GS4, GS5, Sony Pollux, Nexus 4, Nexus n6p, among others, and I have had to call support for hardware issues. The Essential Phone is by a very wide margin has the worst support I have ever come across and Google’s has had the best.
In its prime, my custom ROM had well over 100,000 users and I tend to be the only one on the team who offered support, so I completely understand android support like very few on this planet. As of last month before the price break, Essential was estimated to have only sold 5,000 phones. Even with a bare bones staff fielding emails and not checking voicemail, their support volume per day is likely less than what I personally did for free for our community for free as part of a “hobby” for almost a decade.
To sum it all up: “Buyer Beware”
Click to expand...
Click to collapse
Man...
I really like this phone... It hit all the sweet spots for me as a device... And I'm in love with the battery life...
But to see @DHO blast Essential like this...
I have seen on other posts that the Essential team reads XDA... And I can only hope that seeing a respected developer complain in such an articulate way has some gravity with them to possibly step up their game...
The hardware (for me on AT&T) has been superb... And I have few if any complaints... But maybe it has to do with the CDMA portion of the device which I will never have to deal with
Sent from my PH-1 using Tapatalk
thanks for the detailed post. It's good to be prepared when it's required. Hope they change their support model and performance very soon.
cheers
rignfool said:
Man...
I really like this phone... It hit all the sweet spots for me as a device... And I'm in love with the battery life...
But to see @DHO blast Essential like this...
I have seen on other posts that the Essential team reads XDA... And I can only hope that seeing a respected developer complain in such an articulate way has some gravity with them to possibly step up their game...
The hardware (for me on AT&T) has been superb... And I have few if any complaints... But maybe it has to do with the CDMA portion of the device which I will never have to deal with
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
rignfool Thanks.
With a little luck word will get out and they will step up their game.
I really hope this post doesn't put all future custom rom development in a death spiral before it even starts. :/
Damn that sucks... I've been using my phone on Sprint for several days and the reception has been outstanding, full bars of LTE+ almost everywhere, while the other phones in my family (Galaxy S7, Galaxy S6, 2 iPhone 7's) get three bars of LTE at most. Hope you get this sorted out, sucks that it happened in the first place.
---------- Post added at 06:54 PM ---------- Previous post was at 06:52 PM ----------
12paq said:
I really hope this post doesn't put all future custom rom development in a death spiral before it even starts. :/
Click to expand...
Click to collapse
Very unlikely, cause @invisiblek has been going ham in terms of getting LOS/TWRP stable on this device.
DHO, sorry to hear you are having issues. I am a Verizon user in Houston. When I first got my PH-1, I couldn't get Verizon to stay connected. Constant drops, like non-stop and unusable.. I was ready to send it back. It was incredibly frustrating. Then I read a post here about resetting radio setting. I changed to Europe, then changed back to US. I set to LTE/CMDA, in the ping/radio section and also on the user network setting.. Who knows what else I changed and changed back. I was trying anything and everything I could. I am definitely a user, not a cellular techie. But Verizon started staying connected, even showing LTE+ most of the time.
Good luck. Maybe you have a defective phone? Seems you obviously know all about troubleshooting and have tried everything. If you can get it working on Verizon, I am confident you will like the PH-1.
Still issues with Verizon WiFi calling, Verizon voicemail and Verizon visual voicemail. But for me, I can live without the WiFi calling and have workaround for vm.
Frustrating situation, no doubt. All the best.
I second the defective phone scenario.. from my reading these forms the first batches with the foam earpiece had numerous issues. Lots of posts about connectivity issues that were resolved by replacement phones
Sent from my Nexus 6 using Tapatalk
12paq said:
I really hope this post doesn't put all future custom rom development in a death spiral before it even starts. :/
Click to expand...
Click to collapse
I was surprised, in my circle of devs. I am the only one to purchase the PH-1. Based on my feedback I know it has prevented a few people who were on the fence.
I'm sure once more source becomes available this phone will pick up support. It has TWRP before the Pixel2. And invisiblek is as good as it gets for device bring up. So there is hope
TheF|ipSide said:
Damn that sucks... I've been using my phone on Sprint for several days and the reception has been outstanding, full bars of LTE+ almost everywhere, while the other phones in my family (Galaxy S7, Galaxy S6, 2 iPhone 7's) get three bars of LTE at most. Hope you get this sorted out, sucks that it happened in the first place.
---------- Post added at 06:54 PM ---------- Previous post was at 06:52 PM ----------
Very unlikely, cause @invisiblek has been going ham in terms of getting LOS/TWRP stable on this device.
Click to expand...
Click to collapse
Thanks
houstonironman said:
DHO, sorry to hear you are having issues. I am a Verizon user in Houston. When I first got my PH-1, I couldn't get Verizon to stay connected. Constant drops, like non-stop and unusable.. I was ready to send it back. It was incredibly frustrating. Then I read a post here about resetting radio setting. I changed to Europe, then changed back to US. I set to LTE/CMDA, in the ping/radio section and also on the user network setting.. Who knows what else I changed and changed back. I was trying anything and everything I could. I am definitely a user, not a cellular techie. But Verizon started staying connected, even showing LTE+ most of the time.
Good luck. Maybe you have a defective phone? Seems you obviously know all about troubleshooting and have tried everything. If you can get it working on Verizon, I am confident you will like the PH-1.
Still issues with Verizon WiFi calling, Verizon voicemail and Verizon visual voicemail. But for me, I can live without the WiFi calling and have workaround for vm.
Frustrating situation, no doubt. All the best.
Click to expand...
Click to collapse
I have tried this. I have noticed some VERY interesting bugs in the USA band that are causing some sort of error resulting in the deactivation of the data. I wish I could grab a logcat (need SU). If their support was more .... receptive ... I would gladly report how to replicate RIL failures that result in complete deactivation of the radios. Unfortunately this is not the underplaying cause of my issue :/
stinger4321 said:
I second the defective phone scenario.. from my reading these forms the first batches with the foam earpiece had numerous issues. Lots of posts about connectivity issues that were resolved by replacement phones
Sent from my Nexus 6 using Tapatalk
Click to expand...
Click to collapse
Yea, I am hoping they will do the right thing and replace it.
DHO said:
I have tried this. I have noticed some VERY interesting bugs in the USA band that are causing some sort of error resulting in the deactivation of the data. I wish I could grab a logcat (need SU). If their support was more .... receptive ... I would gladly report how to replicate RIL failures that result in complete deactivation of the radios. Unfortunately this is not the underplaying cause of my issue :/
Click to expand...
Click to collapse
I am surprised to hear you have not rooted yet with it being available.
Sure you probably tried already but take the sim out and factory reset. Put sim in and factory reset again. Make no other changes unless your trying to get volte to work. Info based on an already active Verizon sim account.
The support reps for some reason go by their tech cheat sheet all the time, instead of reading email fully and understanding that they are communicating to a tech savvy person. I had that before with other OEMs, where they would make go through troubleshooting which were already done previously. Another thing would be if support team knows that this is an average user who doesn't really play nice with technology, then yes, going through troubleshooting steps would be logical.
So, I am planning to buy this phone soon, do users on T-Mobile network have any cell/data issues?
@DHO I assume you've tried the latest stock build? I assume they had to push something once it was Verizon certified. Mine, along with a couple other devs I work with, are working just fine on Verizon.
T-Mobile
Charkatak said:
The support reps for some reason go by their tech cheat sheet all the time, instead of reading email fully and understanding that they are communicating to a tech savvy person. I had that before with other OEMs, where they would make go through troubleshooting which were already done previously. Another thing would be if support team knows that this is an average user who doesn't really play nice with technology, then yes, going through troubleshooting steps would be logical.
So, I am planning to buy this phone soon, do users on T-Mobile network have any cell/data issues?
Click to expand...
Click to collapse
I'm on T-Mobile here in Los Angeles with no problems whatsoever compared to my previous S8+ and HTC U11 devices. I know others have reported reception issues on T-Mobile, but I personally am perfectly happy on T-Mobile here.
invisiblek said:
@DHO I assume you've tried the latest stock build? I assume they had to push something once it was Verizon certified. Mine, along with a couple other devs I work with, are working just fine on Verizon.
Click to expand...
Click to collapse
I agree with this statement.
I'm on Verizon and I've had decent speeds.
I've been averaging between 35 - 45 Mb/s down and 7-10 up.
The lowest I've had it drop is 25 down and 2 up.
I can't say i've had any drop out issues either.
mrcooter said:
I am surprised to hear you have not rooted yet with it being available.
Click to expand...
Click to collapse
I don't want to give them a reason to say I voided the warranty. If they want proper logs, I would be happy to supply.
bill3508 said:
Sure you probably tried already but take the sim out and factory reset. Put sim in and factory reset again. Make no other changes unless your trying to get volte to work. Info based on an already active Verizon sim account.
Click to expand...
Click to collapse
Yep tried everything. The Data speeds are insufficient to support voLTE. Even with the LTE+ icon I get 1G speeds,.. a few decibites a second. LOL
Charkatak said:
The support reps for some reason go by their tech cheat sheet all the time, instead of reading email fully and understanding that they are communicating to a tech savvy person. I had that before with other OEMs, where they would make go through troubleshooting which were already done previously. Another thing would be if support team knows that this is an average user who doesn't really play nice with technology, then yes, going through troubleshooting steps would be logical.
So, I am planning to buy this phone soon, do users on T-Mobile network have any cell/data issues?
Click to expand...
Click to collapse
Both Verizon and T-mobile has identical issues for me.
I know their support is check list based. So I walked them through each step I tried..... around the 6th follow up email I eve wrote out a numbered list because they had circled back to asking the same questions they had previously.
invisiblek said:
@DHO I assume you've tried the latest stock build? I assume they had to push something once it was Verizon certified. Mine, along with a couple other devs I work with, are working just fine on Verizon.
Click to expand...
Click to collapse
Yes. I have tried on each release, including the one pushed over the last week. I have also tried a T-Mobile sim card and no difference than Verizon.
I know this phone is now "Certified" by Verizon but that is somewhat misleading. Because it is not an actual Verizon phone they block it from supporting WiFi calling and Visual Voicemail. You cannot even download and install Verizon's Visual Voicemail app from the Play store and built in Visual Voicemail in the Google Dialer does not work on Verizon. Also while a Verizon SIM is installed in the phone WiFi calling options completely disappear from settings. I think there is one person who said those two features are working for him but for the vast majority of us it does not work. I'm with DHO 100%. With the very poor customer support and the phone not functioning as well as most other phones there are far better options out there. I had connectivity issues with T-Mobile so bad I switched to Verizon and then found out the hard way they don't support those features on this phone. I ended up taking advantage of Verizon's 50% off the Pixel 2 XL with certain trade ins and ordered a Pixel 2 XL to use. I've ended up with a $700 Essential phone I cannot use. So I agree with DHO........BUYER BEWARE
That sounds more like Verizon douche baggery at work, more so than a problem with Essential's support.
Verizon is the one that decides who gets those features, not the phone manufacturer...
Sent from my PH-1 using Tapatalk
JasonJoel said:
That sounds more like Verizon douche baggery at work, more so than a problem with Essential's support.
Verizon is the one that decides who gets those features, not the phone manufacturer...
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
For WiFi calling, I think a little column A and a little column B here-.
their radio reception is just awful- that's it. if you get good signal, then you will not likely have issue. even if you go to relatively worse area, you won't notice it too much. but if you actually live or work at a place with weak signal, then your signal drops way too often compared to any other ****ty plastic old phones.
no real way to fix it unless there's some crazy baseband update that somehow drastically improves it. I think they just did not do enough field testing to see how weak signal reception the device can handle. and now, they merely provide lackluster response because they cannot do anything and they cannot really admit that they ****ed up the "essential" part of the essential ph-1. i personally like this phone only because of the price is competitive and LineageOS is now finally supported. I still have some return window thanks to Amazon's holiday return policy, but might have to wrap this up and send back to Amazon for being defective.
Because, I also get ****ty reception on T-Mobile.
This started happening about 2 weeks ago. Happened on my 8T and my wife's. I chatted with Sprint support, and they fixed it on my phone, but I didn't have the other line with me to test. In any case, we tried reaching out to Sprint support by phone and by chat and spent hours on it since with no resolution. Obviously, we tried different messaging apps with no difference. This is annoying in general, but is really an issue with getting verification codes that are useless as they are already expired by the time we get it.
If someone has any insight, I would love to hear about it.
Thank you!
Try uninstalling Carrier Services, recent reviews suggest this app is to blame for the delays: https://play.google.com/store/apps/details?id=com.google.android.ims&showAllReviews=true
Salty Wagyu said:
Try uninstalling Carrier Services, recent reviews suggest this app is to blame for the delays: https://play.google.com/store/apps/details?id=com.google.android.ims&showAllReviews=true
Click to expand...
Click to collapse
Thanks, will give it a try and report back.
ETA: Didn't work.
yelped said:
This started happening about 2 weeks ago. Happened on my 8T and my wife's. I chatted with Sprint support, and they fixed it on my phone, but I didn't have the other line with me to test. In any case, we tried reaching out to Sprint support by phone and by chat and spent hours on it since with no resolution. Obviously, we tried different messaging apps with no difference. This is annoying in general, but is really an issue with getting verification codes that are useless as they are already expired by the time we get it.
If someone has any insight, I would love to hear about it.
Thank you!
Click to expand...
Click to collapse
I had the same thing happen. I got the new 5g edition and was told a new tmobile Sim card would fix it. I drove to
yelped said:
This started happening about 2 weeks ago. Happened on my 8T and my wife's. I chatted with Sprint support, and they fixed it on my phone, but I didn't have the other line with me to test. In any case, we tried reaching out to Sprint support by phone and by chat and spent hours on it since with no resolution. Obviously, we tried different messaging apps with no difference. This is annoying in general, but is really an issue with getting verification codes that are useless as they are already expired by the time we get it.
If someone has any insight, I would love to hear about it.
Thank you!
Click to expand...
Click to collapse
yelped said:
This started happening about 2 weeks ago. Happened on my 8T and my wife's. I chatted with Sprint support, and they fixed it on my phone, but I didn't have the other line with me to test. In any case, we tried reaching out to Sprint support by phone and by chat and spent hours on it since with no resolution. Obviously, we tried different messaging apps with no difference. This is annoying in general, but is really an issue with getting verification codes that are useless as they are already expired by the time we get it.
If someone has any insight, I would love to hear about it.
Thank you!
Click to expand...
Click to collapse
Hey buddy Im Goin to try and help you bc I just solved this. First let me explain. I also have a broken hand so bear w typos and this situation took almost a week to fix, I ve been sprint for 15yrs and just got the one plus 8t 5g. So once contacting sprint they said I needed a tmobile Sim card to receive the 5g benefits. So I drove 120miles to the store they switched the so. And I was getting texts in 10 min, still not acceptable. So finally I found this dude name Ryan at t-mobile (ur Goin to need their help).. Why ever tmobile change my Sim they never installed any of the "tmobile system apps" that need it to run. So he pushed some updates and finally. He got it. But you need to speak to this Ryan. He did g such a good job for me I wrote a letter to his supervisor. If you want the number I used I can get it for you, but you need Ryan the damn man! Hope this helps bc it was a ***** for me.
Alakazamm said:
I had the same thing happen. I got the new 5g edition and was told a new tmobile Sim card would fix it. I drove to
Hey buddy Im Goin to try and help you bc I just solved this. First let me explain. I also have a broken hand so bear w typos and this situation took almost a week to fix, I ve been sprint for 15yrs and just got the one plus 8t 5g. So once contacting sprint they said I needed a tmobile Sim card to receive the 5g benefits. So I drove 120miles to the store they switched the so. And I was getting texts in 10 min, still not acceptable. So finally I found this dude name Ryan at t-mobile (ur Goin to need their help).. Why ever tmobile change my Sim they never installed any of the "tmobile system apps" that need it to run. So he pushed some updates and finally. He got it. But you need to speak to this Ryan. He did g such a good job for me I wrote a letter to his supervisor. If you want the number I used I can get it for you, but you need Ryan the damn man! Hope this helps bc it was a ***** for me.
Click to expand...
Click to collapse
Thee number I used was 1-866-8667509
Its sprint/tmobile technical support and try to reach Ryan, he just fixed mine 2 oe 3 days ago. Hope this helps, it's going to suck. But try to get Ryan he's the only one that knew what he was doin
Alakazamm said:
Thee number I used was 1-866-8667509
Its sprint/tmobile technical support and try to reach Ryan, he just fixed mine 2 oe 3 days ago. Hope this helps, it's going to suck. But try to get Ryan he's the only one that knew what he was doin
Click to expand...
Click to collapse
Thank you! I will try!
I'm having the same issue. Let me if you can reach the awesome Ryan so I can try too.
After 3 days of testing, looks like rolling back Carrier Services and turning off the Private DNS option in Settings has my OnePlus 8t - T-mobile phone working great with no more lag with text messages and no network switching issues.
dlabadie said:
After 3 days of testing, looks like rolling back Carrier Services and turning off the Private DNS option in Settings has my OnePlus 8t - T-mobile phone working great with no more lag with text messages and no network switching issues.
Click to expand...
Click to collapse
I'll try turning off Private DNS if it's enabled. 5G hasn't been showing up the last couple of weeks either, though it is showing up on another OnePlus 8T.
yelped said:
I'll try turning off Private DNS if it's enabled. 5G hasn't been showing up the last couple of weeks either, though it is showing up on another OnePlus 8T.
Click to expand...
Click to collapse
Did not work. Spent another few hours with Sprint today trying to fix it. Totally ridiculous.
Went to a store to switch to TNX with a Tmobile SIM yesterday. SMS still comes in about 11-13 minutes late. Sprint support is horrible.
yelped said:
Went to a store to switch to TNX with a Tmobile SIM yesterday. SMS still comes in about 11-13 minutes late. Sprint support is horrible.
Click to expand...
Click to collapse
Update: I fixed the issue. Not sure which step fixed it, but I think the last one did, because I tried the ones before already.
I uninstalled carrier services updates in the Play Store.
I cleared the cache and storage from the Google Messages app.
I put in the Tmobile SCMC number ( +12063130004) in the Google Messages app instead of the actual cell phone. (Should be +17044100000 for Sprint, iirc).
On Tmobile, 5G was working fine but after the April Android update 5G no longer works. LTE works fine but if you try to force 5G on, it actually only shows 3G active. Was working fine before the Android update. Anyone else seeing this? Tmobile only?
xenokc said:
On Tmobile, 5G was working fine but after the April Android update 5G no longer works. LTE works fine but if you try to force 5G on, it actually only shows 3G active. Was working fine before the Android update. Anyone else seeing this? Tmobile only?
Click to expand...
Click to collapse
Same issue here (had a crappy phone laying around, reason for the trade in). I tested it and in my area I have only Band 66 and shows 5G but no data. LTE works fine, my LG V60 has no problem with 5G. After the update I noticed this, factory reset and everything I have tried hasn't resolved anything. Most people might haven't noticed because they might be on LTE, haven't updated or possibly other 5G Bands work fine.
xenokc said:
On Tmobile, 5G was working fine but after the April Android update 5G no longer works. LTE works fine but if you try to force 5G on, it actually only shows 3G active. Was working fine before the Android update. Anyone else seeing this? Tmobile only?
Click to expand...
Click to collapse
Keep updating until it's broke vs update only when it's broke.
At least wait a few months to update to hear if any horror stories come out.
If I have a fast, stable platform that fulfills its mission I let it be. Security is almost never an issue on Android unless you do stupid things and no update will save you from that.
I'm still running Pie on my Note 10+, zero issues.
blackhawk said:
Keep updating until it's broke vs update only when it's broke.
At least wait a few months to update to hear if any horror stories come out.
If I have a fast, stable platform that fulfills its mission I let it be. Security is almost never an issue on Android unless you do stupid things and no update will save you from that.
I'm still running Pie on my Note 10+, zero iss
Click to expand...
Click to collapse
blackhawk said:
Keep updating until it's broke vs update only when it's broke.
At least wait a few months to update to hear if any horror stories come out.
If I have a fast, stable platform that fulfills its mission I let it be. Security is almost never an issue on Android unless you do stupid things and no update will save you from that.
I'm still running Pie on my Note 10+, zero issues.
Click to expand...
Click to collapse
The update was to fix some issues with calls ( which many were having, not sure if all, I did). In the process broke other things. I never update right away, but in this case was needed. Probably there's a bug with automatically selecting bands. There's never an update without bugs. I find updates scarier than flashing ROMS.
Derfomiundz Ivy said:
The update was to fix some issues with calls ( which many were having, not sure if all, I did). In the process broke other things. I never update right away, but in this case was needed. Probably there's a bug with automatically selecting bands. There's never an update without bugs. I find updates scarier than flashing ROMS.
Click to expand...
Click to collapse
Most times you can find work arounds for issues but they take time. Once found, no firmware solution needed.
You always get new issues that need work on a new OS plus the inevitable learning curve.
Time/effort vs benefits; the payoff better be worth it and unfortunately many times it isn't.
After over a year on Pie maintenance is almost effortless and second nature. It's very stable and predictable so malware is easy to quickly spot if it inadvertently works it's way in.
Not knowing what to expect from an OS opens you to all sorts of new dangers as well as wasting huge amounts of time.
Updates can also bring very unwanted features and lockouts that can't easily if at all rolled back
blackhawk said:
Most times you can find work arounds for issues but they take time. Once found, no firmware solution needed.
You always get new issues that need work on a new OS plus the inevitable learning curve.
Time/effort vs benefits; the payoff better be worth it and unfortunately many times it isn't.
After over a year on Pie maintenance is almost effortless and second nature. It's very stable and predictable so malware is easy to quickly spot if it inadvertently works it's way in.
Not knowing what to expect from an OS opens you to all sorts of new dangers as well as wasting huge amounts of time.
Updates can also bring very unwanted features and lockouts that can't easily if at all rolled back
Click to expand...
Click to collapse
At least I have way above average knowledge, but still is a horrible experience for normal consumers. Returning products, contacting the company for repairs. Both points are valid and differences of opinion. Still, it's possible the update was just fine and it's just the network and the new device. I don't care much about malware, that's up mostly about how someone use their devices. Funny story, I never used Android 9, I went from a device with Android 8 to 10 and 11. Also a reminder to people that aside from the main device is always good to have backup devices. We all know, they don't.
Derfomiundz Ivy said:
At least I have way above average knowledge, but still is a horrible experience for normal consumers. Returning products, contacting the company for repairs. Both points are valid and differences of opinion. Still, it's possible the update was just fine and it's just the network and the new device. I don't care much about malware, that's up mostly about how someone use their devices. Funny story, I never used Android 9, I went from a device with Android 8 to 10 and 11. Also a reminder to people that aside from the main device is always good to have backup devices. We all know, they don't.
Click to expand...
Click to collapse
Yeah they are little heart attacks
Those not technologically interested/adaptive will suffer like pigs, ☠guarenteed☠
I went from Kitkat to Pie, talk about future shock.
However I quickly learned to navigate it and plunged straight into settings and customizing it.
Double tap on/off, Good Lock Apps/One Handed Operation +, Galaxy store custom themes/icon packs, hell yeah.
Not bad for a none rooted phone
Optimizing it was a nightmare but only persistent prevails It was a hot running bandwidth/battery hog and it took close to a year to complete tone it down and dial it in.
Many failed experiments and 2 boot loop forced factory resets latter it's a very stable, fast platform that gets good battery life and fulfills its mission. It's drop dead gorgeous and hella fun to use even after 1.5+ years.
Malware is almost always the operators fault. I had one script jpeg that trashed the download folder files a bit but I tagged right away. Had a trojan preloader (came through the browser) that got in but was detected/deleted before it could go to town.
So far in 7 years no malware forced reloads. Not bad considering most of that time has been on systems deliberately not updated.
Data loss? Bah-ha-ha-ha listening to Don't fear the Reaper, BOC
Android's rarely crash... until they do☠☠
Have a T Mobile A32 5G (SM-A326U) with the lastest update.
Baseband version A326USQU1AUD4
Kernel Version 4.14186-21188749
Build number RP1A-200720.012.A326USQU1AUD4
KNOX 3.7API level 33
5G download speed 15-20 Mbps
4G LTE download speed 45-65 Mbps
I suspect the 5G issue may be related to your local transmission tower(s). Perhaps T Mobile has just released another update to fix the 5G connection problem.
Just got May update and still no 5G on Tmobile. 5G worked fine before getting the last update. Any suggestions?
xenokc said:
Just got May update and still no 5G on Tmobile. 5G worked fine before getting the last update. Any suggestions?
Click to expand...
Click to collapse
If your phone has the same software spec revision as mine, then the problem is probably coming from your T Mobile tower. Again, I get 5G, but the speed is slower than 4G LTE. I can manually switch between 5G and 4G LTE. I disabled KNOX, but I doubt that was the root cause for the lack of 5G connectivity.
I've tried in several parts of town that are known to have Tmobile 5G. Maybe its this particular phone. Will take to a TMO store.
xenokc said:
I've tried in several parts of town that are known to have Tmobile 5G. Maybe its this particular phone. Will take to a TMO K
Click to expand...
Click to collapse
The key is the software update number. My area is full of users, so I only get about fifteen M of throughput. Went to a poor neighborhood, and the 5G speed hits 390 Mbps. This phone does not allow the user to lock in to a particular T Mobile band.
furballi said:
The key is the software update number. My area is full of users, so I only get about fifteen M of throughput. Went to a poor neighborhood, and the 5G speed hits 390 Mbps. This phone does not allow the user to lock in to a particular T Mobile band.
Click to expand...
Click to collapse
Yes it does permit on dialer go *#2263# and banc lock lol phone supports 3xCA
financeledger said:
Yes it does permit on dialer go *#2263# and banc lock lol phone supports 3xCA
Click to expand...
Click to collapse
Thanks. Still slower 5G speed at some locations. 4G LTE is best for me, but that may change next year.
Hey guys,
I got the popup to update to Android/OOS 12 on my Oneplus 8 (Europe/BA variant) recently and I've been thinking - should I do it? Some other forums say it's a total dumpster fire but I'm not sure if it's just irrational hate. I'm being prompted to download IN2013_11.C.16_1160_202204222304 so this isn't the first version. I'm satisfied with the current performance of my phone for now but I'm trying to find out for the future.
Are there any game-breaking bugs or battery life concerns?
Sorry if it's been posted before, I couldn't find this topic. Thanks--
Stay away from it. it's real crap.
Your phone will be slower, many gestures will be slowed down and you will regret the update very soon. Also the latest versions have big problems with Google sync, you will not receive notifications and updates from Google applications.
If you have wifi calling turned on don't upgrade. It's gone in v12.
Other than that, I find things seem to work. Some of the notification sounds have changed, but it's easily fixed.
Alan
Not sure about all of the haters on here, but wifi calling is still available on Android/OOS12. Also, google notifications work fine. I have been using a rooted stock rom on 12 and it has been working well. My only issue is that I lost root with this latest update, but Android 12 is pretty solid.
Thanks for the answers!
crashfly said:
Not sure about all of the haters on here, but wifi calling is still available on Android/OOS12. Also, google notifications work fine. I have been using a rooted stock rom on 12 and it has been working well. My only issue is that I lost root with this latest update, but Android 12 is pretty solid.
Click to expand...
Click to collapse
How do you get at wifi calling? In my UK phone, it's not there.
Alan
I just read the first post again, and I am on the global version, so that may be the difference.
For me:
Settings -> Mobile network -> Select sim card with number [Square at the top] -> Wi-Fi Calling
Specifically on the SIM info & settings page, I see the following:
Enable {selector}
SIM name
SIM number
Data roaming {selector}
VoLTE calls {selector}
Wi-fi Calling {sub menu}
Preferred network type
Access point names
Carrier
Maybe that will help.
I did the upgrade about two months ago, and let me tell you is a mess. Stay away from it. Ghost touches, the screen goes ON for no reason, plenty of issues. To me OnePlus has lost its course, this will probably be my last OnePlus device.
ryantek said:
I did the upgrade about two months ago, and let me tell you is a mess. Stay away from it. Ghost touches, the screen goes ON for no reason, plenty of issues. To me OnePlus has lost its course, this will probably be my last OnePlus device.
Click to expand...
Click to collapse
Oh yeah, this is definitely my last OnePlus device too, on that we can surely agree. With the price hikes they're just not an option anymore, in stark contrast to before when they were my undisputed #1 pick.
They used to do software, pricing and performance extremely well, now they don't do either one right, and nothing has really improved in the last 2+ years.
I just want to use this phone "securely" until it falls apart cause I'm very happy with it right now.
Even after two years of heavy use it still works flawlessly and the battery is still very good.
I have a long thread about it on the Oneplus support site. Buggy software is pretty common these days, but having a release that has so many bugs in it, is troublesome, to say the least. I have contacted OnePlus support and their solution is for me to wipe the phone - like that is going to fix anything?
Not to criticize, but I think OnePlus has lost it, Support does not have a clue, and nobody that can provide answers is reading the forums or paying attention to what the community and users are saying and going thru with their devices.
Is not only the OP8 that is having upgrade issues, the other models too are plagued with buggy software too.
What the least should do is to acknowledge it, Put a communication out, in the proper channels admit that there have been errors and if you are working on it provide a timeline and that is what a reputable company does. By not doing anything, their reputation is going down the drain, the users are left scrambling trying to get a usable phone.
crashfly said:
I just read the first post again, and I am on the global version, so that may be the difference.
For me:
Settings -> Mobile network -> Select sim card with number [Square at the top] -> Wi-Fi Calling
Specifically on the SIM info & settings page, I see the following:
Enable {selector}
SIM name
SIM number
Data roaming {selector}
VoLTE calls {selector}
Wi-fi Calling {sub menu}
Preferred network type
Access point names
Carrier
Maybe that will help.
Click to expand...
Click to collapse
NO I don't have VoLTE or WI-fi Calling. I'm on the EU version (in the UK).
My advice, don't upgrade to OS12. For me it has been a disater.
I haven't had any major issues, but the OS feels much more clunky designed and sluggish to me. There are a few designs I like more, but the update doesn't seem worth it. Also somehow using up much more of my storage space. It says I have 51GB of apps when the total is more like 10-15GB, and 30GB used for system/other.
I just updated my OnePlus 8. I have had Android 12 on it for a few months. It did feel clunky. I just updated it with a 1GB update to OS12. It has greatly improved the performance of the phone. It feels like the original out of box phone now.
I am on global rom and the release landed within the last 3 or 4 days.
TinkerBwoy said:
unless you are having issues with the phone, i dont think you need to reset it. C.16 seems to be super stable with respect to battery life and performance. I see only minor bugs like Processor name showing incorrectly (865 reported as 855), battery % not showing in status bar on swipe down etc.
In short, you should be fine without a factory reset
Click to expand...
Click to collapse
Two Sheets said:
I just updated my OnePlus 8. I have had Android 12 on it for a few months. It did feel clunky. I just updated it with a 1GB update to OS12. It has greatly improved the performance of the phone. It feels like the original out of box phone now.
I am on global rom and the release landed within the last 3 or 4 days.
Click to expand...
Click to collapse
Same here. It runs perfect since the last major update for me as well on Global rom. This is my first OnePlus phone and an almost flagship phone. I just read that OnePlus will be releasing Android 13 on the 8. This is very good news.
Two Sheets said:
Same here. It runs perfect since the last major update for me as well on Global rom. This is my first OnePlus phone and an almost flagship phone. I just read that OnePlus will be releasing Android 13 on the 8. This is very good news.
Click to expand...
Click to collapse
Only if they bring back wifi calling on the EU version. Otherwise, I won't bother, but move to Samsung.
Just as the subject mentions. Curious if it's just me?
Nada. No update. And when I mentioned this on their forum, they deleted the post.
I even tried the thing where you remove the SIM and search for updates then. Didn't make any difference.
Searching with Sammoblie and Frija, only the carrier version(A536U) from Xfinity/Comcast has gotten it in the US.
I don't have it either, what bothers me most is that 13 was released for older A phones including lower priced models already. Is it possible that because this is an enterprise phone (at least in the USA) it requires more time for testing?
pj1980 said:
I don't have it either, what bothers me most is that 13 was released for older A phones including lower priced models already. Is it possible that because this is an enterprise phone (at least in the USA) it requires more time for testing?
Click to expand...
Click to collapse
What bothers me was how quickly Samsung deleted my post on their forum after I asked about this.
It's been like 6 weeks since the same phone in other countries was given this. It's quite annoying.
snark.shark said:
What bothers me was how quickly Samsung deleted my post on their forum after I asked about this.
It's been like 6 weeks since the same phone in other countries was given this. It's quite annoying.
Click to expand...
Click to collapse
Samsung's discussions has a sticky at the top that updates happen whenever (edit: or at least it did before). And that's definitely how it goes for all their devices.
Even Samsung flagships go through silly stuff for updates and Android versions so its not A53 only.
The A53 unlocked has carrier apps on it so its tied to the carrier testing. Why will US carriers release Android 13 for older devices before newer? No idea but that's how their testing is going. They have some reason.
Really, you will get it when you get it. If you just think it won't show up until the year 2721 then it should be easier for you lol.
Its frustrating I know for unlocked to be dependent on carriers. But, waiting, it will at least probably have less bugs so that's fine enough. A buggy device isn't fun at all.
edit: Also A52 appear to be doing better than the A53 in getting Android 13 and listed as Enterprise. So, I don't think Enterprise has anything to do with it.
edit: The end result appears to be what Samsung's sticky said which is updates happen when they happen.
Samsung promised 4 years of updates for this phone so they have about 3 more years to give us android 13.
tmeader said:
Just as the subject mentions. Curious if it's just me?
Click to expand...
Click to collapse
3 Days ago, my phone suddenly shut itself off, and then stuck itself in a bootloop and would not boot again. It's a Samsung A53 5G (ATT&T) running android 12 one UI version 4.1 at the time. After booting into safe mode and wiping application config data, it still would not come out of safe mode until I factory reset it and connected it to a wifi network.
Finally after all of this BS, I got it to boot normally, but then, as if by magic, my phone was running Android 13 UI Version 5.0!
WTF!?
So I spent an entire day recovering my bank accounts, cashapp, applications, and various accounts, and chalked this pain in the ass up to the game...
And then this morning, it ****in' happened again.
I'm done with Samsung. This phone has been a $500 piece of **** since day 1. It's not even 3 months old yet. Samsung has gone from the most badass manufacturer of android devices, straight to the bottom of the abyss in terms of quality.
The Bloatware they send with these devices now should be unlawful. The amount of YOUR resources they use to track every single thing you do, every place you go, every dollar you spend is unfathomably creepy and discomforting.
Do yourself a favor and get comfortable with 12. because 13 is an even bigger piece of ****, and in my case, it has totally wrecked my phone twice in 3 days now.
Do yourself an even bigger favor, and throw your samsung into the bottom of the ocean and go buy yourself an IPhone. I'm really sad about the way Samsung has turned out. I'm even more sad about the way Android has gone down the drain. And Google has turned into the world's most powerful creepy stalker with Facebook a close 2nd.
I think if people actually new just how intrusive these tech companies have become, they'd stop using them altogether. There needs to be new and better privacy regulations and trackers and spywares and metadata miners and these 'ad targeting' programs and applications should be illegal.
ImMrMyagiLafAtMe said:
3 Days ago, my phone suddenly shut itself off, and then stuck itself in a bootloop and would not boot again. It's a Samsung A53 5G (ATT&T) running android 12 one UI version 4.1 at the time. After booting into safe mode and wiping application config data, it still would not come out of safe mode until I factory reset it and connected it to a wifi network.
Finally after all of this BS, I got it to boot normally, but then, as if by magic, my phone was running Android 13 UI Version 5.0!
WTF!?
So I spent an entire day recovering my bank accounts, cashapp, applications, and various accounts, and chalked this pain in the ass up to the game...
And then this morning, it ****in' happened again.
I'm done with Samsung. This phone has been a $500 piece of **** since day 1. It's not even 3 months old yet. Samsung has gone from the most badass manufacturer of android devices, straight to the bottom of the abyss in terms of quality.
The Bloatware they send with these devices now should be unlawful. The amount of YOUR resources they use to track every single thing you do, every place you go, every dollar you spend is unfathomably creepy and discomforting.
Do yourself a favor and get comfortable with 12. because 13 is an even bigger piece of ****, and in my case, it has totally wrecked my phone twice in 3 days now.
Do yourself an even bigger favor, and throw your samsung into the bottom of the ocean and go buy yourself an IPhone. I'm really sad about the way Samsung has turned out. I'm even more sad about the way Android has gone down the drain. And Google has turned into the world's most powerful creepy stalker with Facebook a close 2nd.
I think if people actually new just how intrusive these tech companies have become, they'd stop using them altogether. There needs to be new and better privacy regulations and trackers and spywares and metadata miners and these 'ad targeting' programs and applications should be illegal.
Click to expand...
Click to collapse
That's not the experience of most people. Since you bring up Apple as if that will help you avoid this when it can happen there too: https://myphotoyear.com/ios-16-update-goes-wrong/
Its just a fact of life.
More or less it could be improved or solved by multi-OS versions at the same time (such as dual boot on a computer), slower major OS versions, etc. This is not how Google or Apple thinks though.
To add, you can of course improve loss of data by using system backup and also backing up your stuff separately. Though Android still isn't perfect there.
Of course, if you see an update, avoiding updating for some months might also help though not ideal.
edit: For instance you could have used the Samsung restore which may be presented on first use setup or even manually done in Settings > Accounts and Backups > Restore which will restore much if you used the online backup or backup to sd card. Some apps and data will be missing if apps don't support it, etc. Unfortunately, it seems to only offer one backup at least online so any backup on the account since might have destroyed it.
edit: using that and backing up to sd card includes 10GB of stuff on my phone whereas the online is suggested as 2GB (it backs up files and also eg debug built from source apps). So, if you want the best, it may be what you should do from now on. Then restore it if need be. Still, up to apps to support backup individually. Make sure to run it weekly or something.
Also, I know you're pissed about that. Try not to be pissed with me lol. Thanks.
I'm thinking we're in for weeks, or months, more wait. We haven't even gotten a January Security Update.
Just received the Android 13 (One UI 5.0) update last night on my unlocked phone. Also includes the Jan 2023 security update. Looks like they just made the January cutoff
Hmm I have unlocked a53 on t mobile, I checked for updates today and it said there were none.
I received the update today for Android 13 including dual sim support.
I been checking my A53 unlocked running on Visible every week since Christmas for an update. Today it found the Android 13 UI 5.0 update. downloading it now.
How is the new version? any bugs found?
ok, once my phone updated and rebooted now I am no longer connecting to 5G. I've rebooted a few times and nothing has changed. I'm stuck back on 4G.
tmeader said:
Just received the Android 13 (One UI 5.0) update last night on my unlocked phone. Also includes the Jan 2023 security update. Looks like they just made the January cutoff
Click to expand...
Click to collapse
5 days after your post (6 since you got the update), with daily checking, and it's still a No for me.
My A53 arrived this morning and upon turning it on, my device had a lot of firmware updates waiting for me. I just updated to Android 13 not too ago along with January's Security patch.
I happen to live in the US, use T-Mobile, and I'm using the international version with dual SIM support.
snark.shark said:
5 days after your post (6 since you got the update), with daily checking, and it's still a No for me.
Click to expand...
Click to collapse
Another 3 days...
Still no Android 13 update.
I may wind up going to the Samsung service location in my area. This is ridiculous.
snark.shark said:
Another 3 days...
Still no Android 13 update.
I may wind up going to the Samsung service location in my area. This is ridiculous.
Click to expand...
Click to collapse
They do rollouts on top of things.
You could of course use a sim from a different carrier that has the upgrade available and do it that way. Might just get it immediately or still not. Then switch back. That is a possible workaround.
Of course, if you see a signed image for download for Android 13 for your carrier. That might work too even though it still is a wait for it to show up that way.
I don't know if there's any other way here because of the CSC. It would be interesting to know if a Samsung service shop would do it for you. I can't imagine they would.
Received the update today. Seems to run faster.