Call id and spam protection disabled after hard reset - Samsung Galaxy S10e Questions & Answers

Hello,
As the title says the smart call id function that would normally would detect the scam calls got disabled after i did a hard reset on my phone, or at least that's when i noticed it was missing.
I remember having it enabled after i first used my phone and even worked after the system updates.
I tried wiping the cache and the data from the smart call app and hiya service and excluding them from the battery manager
but still it doesn't work.
Anyone with the same problem that managed to find a solution?
I live at Europe, Greece, because some have reported that it has to do with the carrier you are using. The thing is that it worked and then stopped.

I flashed a new firmware and hard reset it. I'm able to use the smart ID fonction with no issue.
Isn't it the power optimize fonction that disable it?

Poluux said:
I flashed a new firmware and hard reset it. I'm able to use the smart ID fonction with no issue.
Isn't it the power optimize fonction that disable it?
Click to expand...
Click to collapse
I am reluctant to flash or even root the phone just yet... I contacted Samsung about the problem and they wrote me back that usually it's the carrier that disables such features. Maybe this is the case i don't know, eventually i downloaded hiya from playstore that does the exact same thing since its the same service that was inbuilt in the rom of the mobile, it would have been better to able to use the inbuilt feature than to download a separate app.

Related

Stolen Samsung S7

hi guys bad news! my new galaxy s7 was stolen!
if the thief manage to factory reset my phone will i still be able to track via ADM? i am pretty sure my phone is off and simcard is being remove therefore i can tracked it!
if so he manages to factory reset, but only uses on wifi ( already contacted local police) can i track my via MAC address over his wifi network?
any answer would be good thanks guys
If you go to Google Search, and just type: find my phone
It will try and contact the phone
*Detection* said:
If you go to Google Search, and just type: find my phone
It will try and contact the phone
Click to expand...
Click to collapse
Hi it's being factory reset . Any way beside the one you mention
Can't think of anything if it has been factory reset and the SIM removed
Was FRP Lock not enabled?
If it was, and they don't know much about the S7, they might be locked out of the phone too
Your carrier should be able to block the phone from the network using the IMEI so it is useless as a phone to them even if they do get back in
*Detection* said:
Can't think of anything if it has been factory reset and the SIM removed
Was FRP Lock not enabled?
If it was, and they don't know much about the S7, they might be locked out of the phone too
Your carrier should be able to block the phone from the network using the IMEI so it is useless as a phone to them even if they do get back in
Click to expand...
Click to collapse
I see I just wondering whether can they be track wifi is they just use it as a wifi device!

Security problem after Dr fone bootloop and hard factory reset. Desperate help needed

So I was going to reset my old s7 and wanted to backup the phone before I erased everything. I kept coming across wondershare Dr fone. Seemed fairly simple and since there were no scam alerts to be found just Quickly browsing I thought i'll give it a whirl. Should have not ran it apparently.
So I connected via usb to Windows and started the program - > Phone instantly gone to download mode and apparently the software is trying to root or set some firmware to gather data - > Software doesnt work and phone stuck in endless bootloop - > recovery mode gives no command but starts after hanging a few seconds 10 or so - > Do a factory reset from recovery and Log back into previous Google Account required so I Do it and do a normal reset - > Reset goes in normal but when setting up clean phone it gives me a Security alerts "unauthorized activity noticed" and deviCe Security guides me to restart phone to reset changes.
Really spooky not knowing what the software did! Can you guys please help me figure out? Didnt find anything on web that indicates Dr fone stealing data or hacking, just ripping Off payments.
- How do I know I'm on stock ROM and nothing suspicious was left on the phone?
- Should I flash stock ROM just in case?
- Can my personal data, passwords etc be compromised if I dont use the phone?
- Could the Windows app itself have gathered personal info somehow. Can I check it out from Log or such?
I was hoping to sell the S7 but dont want anyone to get in trouble with the phone. What do you think I should do. I believe this thread Could help others unlucky Dr fone victims As Well.
Tell me if you need photos. Thanks in advance!
Ollie321 said:
- How do I know I'm on stock ROM and nothing suspicious was left on the phone?
- Should I flash stock ROM just in case?
- Can my personal data, passwords etc be compromised if I dont use the phone?
- Could the Windows app itself have gathered personal info somehow. Can I check it out from Log or such?
Tell me if you need photos. Thanks in advance!
Click to expand...
Click to collapse
So I found out Samsungs have an efuse that triggers when attempting to root and obviously dr fone might have triggered it. That would obviously also trigger the security alert. Any idea how it actually works? Does anyone know if this can be fixed somehow? The firmware doesn't seem like a custom but how do I know?
Also the windows app seems to have gathered the logs from the attempt and I have them in AppData. Could anyone help me solve if anything suspicious happened if I provide them?
Status update
Reflashing stock ROM fixed the security alert so it wasn't the knox efuse. Odin mode showed:
Binary Samsung Official
System Custom
Knox warranty void 0x0000
After flashing twice it changed back to normal:
Binary Samsung Official
System Official
Knox 0x0000
How is that even possible. No changes made but still changes made? I believe it started to do something and then crashed before knox went off. I have currently absolutely no reason to believe anything suspicious was going on in windows. Ran pretty much everything to scan in safe mode and all logs seemed completely normal, but this "Unauthorized access" in the custom system after factory reset seems a little shady. Checked all the preinstalled apps and they're the same after flashing stock except custom os had "Game optimization" and the official doesn't. I made the conclusion that something really did find it's way there even though that service might have been legit. That or system changes were made and interrupted and security alert because of that.
Reset passwords and using 2 step authentication so I doubt anything really important was compromised for very long. If you are reading this keep an eye out for this type of crapware!

Nokia 5.3 doesn't vibrate

Hi, I can't find any thread about this topic, I hope I didn't miss anything.
The problem:
In October, I've bought Nokia 5.3 with Android 10 in Czech Republic (Europe, probably German or UK distribution) and I found out it doesn't vibrate. I tried an app that's dedicated to vibrating but it doesn't do anything and switching to vibrate-only mode using the menu invoked by volume keys switches the phone basically to a full DND mode.
I searched the Internet and found a few reports of other users of Android 10 phones with a similar problem. (None of them, however, with a Nokia phone, at least not concretely Nokia 5.3). I hence assume it's not a defect of my phone but rather a software bug in Android. I'm of course rather reluctant to test this by returning the phone and getting a new one thru warranty because I did put some time into setting this one up. I reached out to the Nokia support but they were unable to help me further than advising me to check a few settings (which were OK) and told me I probably need to wait for an OS update.
The question:
Do you have Nokia 5.3 and do you or do you not have the same problem?
Thank you very much for your experience and suggestions.
Hi,
I have Nokia 5.3, bought it recently. However I hate vibrations so that was the first thing I disabled in the settings. It was vibrating like hell . Check your phone settings, there is an option to turn it on and off.
Cheers!
Hi toppicks,
thanks for confirming that it's obviously not a software issue. I checked all the settings I could, none of them change anything.
edison23 said:
Hi toppicks,
thanks for confirming that it's obviously not a software issue. I checked all the settings I could, none of them change anything.
Click to expand...
Click to collapse
do a factory reset
T.Y.M.SAI said:
do a factory reset
Click to expand...
Click to collapse
Finally, I found time to do the factory reset, it didn't help. I tried with the SIM card and also without it, the phone still doesn't vibrate. I'll go return it to the vendor on Monday, hopefully, I'll get it resolved that way.

setup problems with Samsung A71

Hello all,
i have a strange Problem with my A71 which i use as a work phone. We got the order to migrate some internal stuff which makes it necessary to reset the mobile phone. in the description i think they missed one important point, delete / unenroll the google account first and then make a reset...but i'm not sure.
Because now after i done the reset it's not possible to get to the screen where it is possible to enter the google credentials. Means the telephone starts, i enter the PIN from the SIM, accept the User terms and conditions, log into my W-LAN, the phone search for updates, ask me if i might be restore data from an old phone. After that a quick screen pops up with the note "Checking" and then i see the error
Log in not possible
There was a problem communicating with the Google servers, please try again later.
In addition. When i try to connect with the normal mobile network, it says thats not possible to connect with the internet
What we have here?
is it the FRP or any other "the phone is locked" thing? and how i can resolve this problem?
Because the SIM is working fine...tested with another phone. And the W-LAN is working as well.
Thanks in advance
Greetings
Dean666 said:
Hello all,
i have a strange Problem with my A71 which i use as a work phone. We got the order to migrate some internal stuff which makes it necessary to reset the mobile phone. in the description i think they missed one important point, delete / unenroll the google account first and then make a reset...but i'm not sure.
Because now after i done the reset it's not possible to get to the screen where it is possible to enter the google credentials. Means the telephone starts, i enter the PIN from the SIM, accept the User terms and conditions, log into my W-LAN, the phone search for updates, ask me if i might be restore data from an old phone. After that a quick screen pops up with the note "Checking" and then i see the error
Log in not possible
There was a problem communicating with the Google servers, please try again later.
In addition. When i try to connect with the normal mobile network, it says thats not possible to connect with the internet
What we have here?
is it the FRP or any other "the phone is locked" thing? and how i can resolve this problem?
Because the SIM is working fine...tested with another phone. And the W-LAN is working as well.
Thanks in advance
Greetings
Click to expand...
Click to collapse
Hmm... If it's the device of your company, they should help you.
If it's your private device, then try to do the factory reset again in recovery mode. Hopefully it helps.
It_ler said:
Spoiler: too long... thats what she said :D
Hmm... If it's the device of your company, they should help you.
If it's your private device, then try to do the factory reset again in recovery mode. Hopefully it helps.
Click to expand...
Click to collapse
Spoiler: too long... thats what she said :D
Dean666 said:
Hello all,
i have a strange Problem with my A71 which i use as a work phone. We got the order to migrate some internal stuff which makes it necessary to reset the mobile phone. in the description i think they missed one important point, delete / unenroll the google account first and then make a reset...but i'm not sure.
Because now after i done the reset it's not possible to get to the screen where it is possible to enter the google credentials. Means the telephone starts, i enter the PIN from the SIM, accept the User terms and conditions, log into my W-LAN, the phone search for updates, ask me if i might be restore data from an old phone. After that a quick screen pops up with the note "Checking" and then i see the error
Log in not possible
There was a problem communicating with the Google servers, please try again later.
In addition. When i try to connect with the normal mobile network, it says thats not possible to connect with the internet
What we have here?
is it the FRP or any other "the phone is locked" thing? and how i can resolve this problem?
Because the SIM is working fine...tested with another phone. And the W-LAN is working as well.
Thanks in advance
Greetings
Click to expand...
Click to collapse
go download the fosctory FW from sammobile.com/firmware and use samfirm to actually download it (its literally 4x faster than directly from the site) and flash it with the CSC instead of the HOME_CSC. Once you do that, itll think its a brand new phone and itll truly factory reset it which recovery factory reset doesnt do really. If you were wanting to keep your data on the device, youd use HOME_CSC. Thats the only difference between the two, but its a BIG difference and ive seen people use the wrong one multiple times LOL myself included LOLOLOL

Phone downloaded apps by itself, even without data enabled.

Hi all.
I have searched quite a bit and have found no answer to this problem yet.
So the phone is fresh from factory reset. Phone is pre-owned. Never connected to any wifi network and the wifi always remained off. Same goes with mobile data, never turned on. What's even more interesting is the sim is a prepaid simcard with no credits and no data. The simcard is intended to receive text and calls. (No cost to receive calls or sms). So data leak from that isn't possible either.
I have seen hidden downloaders from carrier that downloads bloatware by itself before. But this is the first time I've ever seen it self download apps without any data connection.
The built-in data usage counter still shows 0. The phone has never connected to anything. But now several bloatware apps just showed up. And those apps do work and storage used has increased. I noticed this around 24 hours after the reset.
Can someone please explain what is going on?
Do phones have secret functions to access data undetected by wifi or carrier?
The phone manufacturer is a one of the major brands and probably the largest that don't have access to GMS.
WishTime said:
Hi all.
I have searched quite a bit and have found no answer to this problem yet.
So the phone is fresh from factory reset. Phone is pre-owned. Never connected to any wifi network and the wifi always remained off. Same goes with mobile data, never turned on. What's even more interesting is the sim is a prepaid simcard with no credits and no data. The simcard is intended to receive text and calls. (No cost to receive calls or sms). So data leak from that isn't possible either.
I have seen hidden downloaders from carrier that downloads bloatware by itself before. But this is the first time I've ever seen it self download apps without any data connection.
The built-in data usage counter still shows 0. The phone has never connected to anything. But now several bloatware apps just showed up. And those apps do work and storage used has increased. I noticed this around 24 hours after the reset.
Can someone please explain what is going on?
Do phones have secret functions to access data undetected by wifi or carrier?
The phone manufacturer is a one of the major brands and probably the largest that don't have access to GMS.
Click to expand...
Click to collapse
Some devices have system apps that can be "uninstall", but they don't actually uninstall completely because the uninstalled apps are stored in a hidden partition. But, once uninstalled, if the device is factory reset, the apps automatically reinstall themselves from the hidden partition, similar to when resetting a PC to factory defaults. I had a tablet that would do this, the apps were definitely uninstalled but would reinstall from the hidden partition when I would factory reset the device, then I would have to uninstall those apps again. This would happen every time I did a factory reset.
Droidriven said:
Some devices have system apps that can be "uninstall", but they don't actually uninstall completely because the uninstalled apps are stored in a hidden partition. But, once uninstalled, if the device is factory reset, the apps automatically reinstall themselves from the hidden partition, similar to when resetting a PC to factory defaults. I had a taste would do this, the apps were definitely uninstalled but would reinstall from the hidden partition when I would factory reset the device, then I would have to uninstall those apps again. This would happen every time did a factory reset.
Click to expand...
Click to collapse
Thanks for the answer.
Yes I understand that part of uninstall. But the difference here is those apps never returned fresh from factory reset. It returned hours after using the phone. The first few hours of using the phone, those apps doesn't exist, doesn't even show up on the free space count. It wasn't until the next day those apps appear.
I did suspect what you said too, but I can't explain why it waited at least 18-24 hours delay before installing itself and show up on the phone. If that was the case, it should have appeared right after the reset.
WishTime said:
Thanks for the answer.
Yes I understand that part of uninstall. But the difference here is those apps never returned fresh from factory reset. It returned hours after using the phone. The first few hours of using the phone, those apps doesn't exist, doesn't even show up on the free space count. It wasn't until the next day those apps appear.
I did suspect what you said too, but I can't explain why it waited at least 18-24 hours delay before installing itself and show up on the phone. If that was the case, it should have appeared right after the reset.
Click to expand...
Click to collapse
Yes, I considered that also. The only other thing I could imagine is that maybe you installed something and then whatever that was installed the additional apps.
Questions of a hidden Google mesh network come to mind after reading this. I guess it's theoretically possible via Wi-Fi or Bluetooth between devices. I don't know.
So after trying to gather more information.
I believe it is installed from some "hidden partition" by some hidden app installer.
The reason is.
1. No data of what so ever is connected.
2. The installed app version is old, as in few months before the official release.
What is intriguing is.
1. The delay before installing this app (and through an installer), rather than just install it fresh from reset.
2. It doesn't appear to be consuming and storage, as if this hidden partition cannot even be seen. Once the app appears, the storage usage increases.
zpunout said:
Questions of a hidden Google mesh network come to mind after reading this. I guess it's theoretically possible via Wi-Fi or Bluetooth between devices. I don't know.
Click to expand...
Click to collapse
I actually believe it is a thing. I vaguely remember that my brand new iPhone detected and recommended my current location region without even inserting a simcard or connecting to wifi yet. The kicker is, phone was purchased in another country that is separated by vast ocean and several time zones.
To this day I still can't figure out how did the iPhone know that. I suspect that the wifi routers broadcast more than just SSID to any device that is not connected. Or it could be from another iPhone. Maybe some similar bluetooth tech that predates "Airtag". This was about 3-4 years ago, likely it was the X.
WishTime said:
So after trying to gather more information.
I believe it is installed from some "hidden partition" by some hidden app installer.
The reason is.
1. No data of what so ever is connected.
2. The installed app version is old, as in few months before the official release.
What is intriguing is.
1. The delay before installing this app (and through an installer), rather than just install it fresh from reset.
2. It doesn't appear to be consuming and storage, as if this hidden partition cannot even be seen. Once the app appears, the storage usage increases.
I actually believe it is a thing. I vaguely remember that my brand new iPhone detected and recommended my current location region without even inserting a simcard or connecting to wifi yet. The kicker is, phone was purchased in another country that is separated by vast ocean and several time zones.
To this day I still can't figure out how did the iPhone know that. I suspect that the wifi routers broadcast more than just SSID to any device that is not connected. Or it could be from another iPhone. Maybe some similar bluetooth tech that predates "Airtag". This was about 3-4 years ago, likely it was the X.
Click to expand...
Click to collapse
Location is detetmined by more than just mobile data and Wi-Fi, it also uses the regular cellular part of the radio. The cellular part of the radio works even without an active SIM. That is why the emergency location and emergency call features work even without the device being activated on a network so that you can make emergency calls and your location can be tracked in emergency situations so that you can be found if you need help or rescue.

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