Wifi problems - OnePlus 7 Pro Questions & Answers

has anybody else had WiFi problems with their 7pro? I had WiFi problems with my 6t as well it'll say connected no internet and the Wi-Fi is very slow opposed to data when there is no other problem with other devices using the same Wi-Fi connection. sometimes the Wi-Fi won't work at all even if my phone says it's connected apps will not load. I am on a t-mobile variant flashed to international since the day I bought it a week ago any insight to this would be great because I see that people have this issue a lotk

Yeah WiFi "speeds" on the 7Pro are abysmal. I have around 1/3rd to 1/4th the speed compared to my previous 5T. Something completely unexpected, thought the phone would be as least as fast if not faster.
Same thing on 9.5.5/9.5.7 and with various kernels

Yeah I'll vouch for that too. My WiFi speeds and connection strength for that matter are terrible! I came from a 6T that honestly had no problem with WiFi whatsoever, so this is annoying. Well, I hope the next update addresses WiFi, because the 7 Pro is a nice phone! It's a shame!

Add me as another for this list. My speeds are absolute crap, seemingly capped at 15mbps across all networks I've tried. My sons Pixel 3 on the other hand flies on the same. So not a router or ISP issue. So disappointed as everything about the 7 Pro is awesome but can't live with such poor WiFi, have a feeling it affects the HotSpot capability and speed too whatever the issue is.

Hi all!
I had that too - a simple wipe cache of all the phone's resources fixes the problem (turn off the phone then hold volume down and power button till the recovery mode kicks in and then just go to wipe cache and reboot, e voila!). I had some 10 MBps (lol!), now it is almost 80 Mbps, which is what I should get given my old WiFi system. Never settle!

Along with wiping the cache as the previous poster said...another thing that sometimes works is to reboot your router while at the same time doing a network reset on the phone. This way all the connections are fresh and new. I know this has been a solution for many different phones over the years. YMMV

T-mobile variant flashed to International
Same problem here. I have the T-Mobile variant and flashed international prior to 40 day unlock. It shows I have WiFi and or data but nothing loads. I rest my phone and all is good. It happens 2-3 times a day. I've tried wiping cache and it still happens. I vaguely remember having network issues before I flashed the international software but, I'm not sure if it's the T-mobile variant phone or if its international software. Any ideas?

GuestK00279 said:
has anybody else had WiFi problems with their 7pro? I had WiFi problems with my 6t as well it'll say connected no internet and the Wi-Fi is very slow opposed to data when there is no other problem with other devices using the same Wi-Fi connection. sometimes the Wi-Fi won't work at all even if my phone says it's connected apps will not load. I am on a t-mobile variant flashed to international since the day I bought it a week ago any insight to this would be great because I see that people have this issue a lotk
Click to expand...
Click to collapse
Today my 5Ghz has just stopped working period. can't connect to a 5Ghz or use the mobile hot spot at 5Ghz which i did use every single day for work, now i have to use the 2.4Ghz but it is WAY slower. anyone figure out why?

clevenger23 said:
Today my 5Ghz has just stopped working period. can't connect to a 5Ghz or use the mobile hot spot at 5Ghz which i did use every single day for work, now i have to use the 2.4Ghz but it is WAY slower. anyone figure out why?
Click to expand...
Click to collapse
Are you sure it's the phone?

seeing as i have now tried multiple locations and wifi's yes. and my work phone can connect just fine to all the ones including my home, just the oneplus can not.
it stopped while in use like it just died.

Does anyone know how to solve this issue yet? Can't seem to find any fix
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I wonder why I got this slow, I used to have 100+ on my old iPhone X (same 5g wifi)

My wife and I both have this problem as well. Fortunately we have truly unlimited data, or tie would be unacceptable. Sometimes it's super fast, sometimes it's so slow apps decide you're offline. I've never seen any sort of fix; it's probably an OS/kernel level issue.

Same issue!!!
I have also created thread on onePlus official forum!
https://forums.oneplus.com/threads/2-4-ghz-band-wi-fi-not-working.1208128/#post-21456923
GuestK00279 said:
has anybody else had WiFi problems with their 7pro? I had WiFi problems with my 6t as well it'll say connected no internet and the Wi-Fi is very slow opposed to data when there is no other problem with other devices using the same Wi-Fi connection. sometimes the Wi-Fi won't work at all even if my phone says it's connected apps will not load. I am on a t-mobile variant flashed to international since the day I bought it a week ago any insight to this would be great because I see that people have this issue a lotk
Click to expand...
Click to collapse

In Houston, I have no wifi issues with my 7pro on ATT!!!!

Router settings are going to play into this. Many variables beyond "my phone doesn't work" I can get over 200mbps on a fast router and connection properly configured for N or AC. Even on 2.4ghz, 60-100mbps works.

I just got this phone coming from a Poco F1 that decided to stop charging unless turned off and I've gotta say that this is very disappointing. First problem was that the phone wouldn't go above 10 Mbps. Changed my AC router config from 80 Mhz to 40 Mhz and that helped increase it to > 100 Mbps but if I go into Wifi settings the max the phone ever sees as receive/transmit speeds is 192 Mbps. It doesn't matter if it's 5 Ghz or 2.4 Ghz. Tried changing settings in the router and even tried a different router, same thing. Reset network settings, same thing. Reset the entire phone, same thing. This is the t-mobile unlocked variant of the phone.
Is there anything that can be done? Would a custom rom or converting it to the international version help?
EDIT: lol this is clearly either a hardware issue or some OS limit. I enabled hotspot and connected my Poco to it and the Poco also sees 192 Mbps max. This sucks...

I have the same problem with my op7P.
after downloading and installed an update, my WiFi could not be detected anymore....
it just could not find any WiFi
Needless to say, hotspot also failed.

I was able to fix my above problem (stuck at 192 Mbps max) by switching to the Pixel Experience ROM. Unfortunately, battery drain was excessive (and fingerprint stopped working out of the blue) so rolled back with MSM tool and upgraded to 10.3.3 using local upgrade. Back to stuck at 192 Mbps so this is definitely a rom problem.

I never had wifi problems with mine OP7 pro. Maybe a router problem!
I'm using 5Ghz and wifi rocks on Op7p.
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Related

[Q] Wireless tether speed slow(er)

Im wondering if anyone noticed a speed difference between wireless tether speedtest.net results and the speedtest app results?
Im able to get 20-25mbps on the app but only 5-8mbps down when tethered to my fairly new laptop. Im wondering if there is a remedy to this, kernal or whatever or if it has to do to the fact that its connecting on G instead of N.
Dont get me wrong, 5-8 is pretty fast but if I can get more than 2x that speed by doing something different I want to do something different.
Thanks
Brandon
I am experiencing the same slow down.
Don't forget the wifi card in your laptops can make a huge difference. Remember that Wireless G tops out at ~13Mb/s. I was able to get the "full" 13Mb/s on my laptop though that is only G. If I had a wireless N card I'm sure the numbers would be the same as the speedtest app.
arunningpir8 said:
Don't forget the wifi card in your laptops can make a huge difference. Remember that Wireless G tops out at ~13Mb/s. I was able to get the "full" 13Mb/s on my laptop though that is only G. If I had a wireless N card I'm sure the numbers would be the same as the speedtest app.
Click to expand...
Click to collapse
Um... no... it's a max of 54Mb/s
http://en.wikipedia.org/wiki/IEEE_802.11g-2003
Stop believing the Speedtest app, go to the actual website on your phone and do the speedtest from there. That will show your actual speeds.
4x4le said:
Im wondering if anyone noticed a speed difference between wireless tether speedtest.net results and the speedtest app results?
Im able to get 20-25mbps on the app but only 5-8mbps down when tethered to my fairly new laptop. Im wondering if there is a remedy to this, kernal or whatever or if it has to do to the fact that its connecting on G instead of N.
Dont get me wrong, 5-8 is pretty fast but if I can get more than 2x that speed by doing something different I want to do something different.
Thanks
Brandon
Click to expand...
Click to collapse
It has been stated for a while now that the speedtest app is inaccurate with LTE
still getting much better results in the browser. 15-20 down
Ive had no trouble getting high speed tests on other networks with the card in this laptop either.
The little sticker in the lower right corner says I have a Acer Nplify 802.11b/g/n and Im only connecting on G, so I guess im only broadcasting on g.
The tether I downloaded was on googles website.
The one in the market isnt showing up for me.
And the whole internet isn't run off of that server. You got that speed, from that test, on that server, on that site, at that exact time. That doesn't mean you are going to get that for everything. It's a speedTEST, keyword... test.
Yes, VZW has blocked the viewing of any wireless tethering apps in the market. Because they don't want anyone tethering if they aren't paying for it. And after the free trial Mobile Hotspot is up on the 15th of it is up they may be monitoring it much more closely.
yea sure, but shouldnt testing that same server through the same connection yield similar results?
I can test it from my phone and then my computer or visa versa and consistently get lower results on my computer.
Also im wondering why its broadcasting on g instead of n
If you say it will only broadcast on g then Ill just take that but on my dink I would always get consistent results when doing this test
g00s3y said:
Um... no... it's a max of 54Mb/s
Stop believing the Speedtest app, go to the actual website on your phone and do the speedtest from there. That will show your actual speeds.
Click to expand...
Click to collapse
Really? Don't get me wrong but if you can post a picture of a transfer rate of 54Mb/s I would gladly retract my statement.
That's like saying you get 300Mb/s on N, just because it's rated at that, doesn't mean thats what you actually get. Under perfectly ideal conditions, a wireless G connection will get you ~25Mb/s...thats perfectly ideal. Now take into consideration not sitting within 5 inches of the router, other wireless frequencies in the air, and plenty of other things in the air to disrupt the path of the wave, and you get a "ideal" 13Mb/s.
Nonetheless, the new speedtest app did fix the upload issues with the massive send buffer of the thunderbolt, so they are as accurate as the web version is.
4x4le said:
If you say it will only broadcast on g then Ill just take that but on my dink I would always get consistent results when doing this test
Click to expand...
Click to collapse
As for this you will always get more consistent results from a landline as it is a fixed connection, and is always connected to the same host (your isp). Your phone on the other hand is always going to be vastly different especially when you select different servers to test your speed with. Some servers I get almost 30Mb/s, others I top out around 9-10...it all depends on a lot of things.
All in all your speed shouldn't be a big issue with tethering unless you are torrenting which god help us all you better not be
For general browsing, anything over 5Mb/s will be hard for the general user to see a difference in. If I had to put a surefire number on my throughput on tethering, I get around 1.5MB/s on LTE, which is equal to my comcast line in my apartment.
As stated earlier, wireless G is 2.4Ghz which is a high frequency. High frequency waves have a much lower skin depth than lower frequency waves (such as LTE running 700Mhz). This means that the waves will be much more susceptible to things in its path such as your body
If you are getting at least 5-8Mb/s on your tether, you should be happy. Think of where you were before on 3g
I actually just had the same issue, WiFi tether only yielded 3-5 mbit down. On WiFi mobile hotspot I got 11-13 mbit down, so I believe there is something going on.
Sent from my ADR6400L using XDA App
I'm wirelessly tethered right now, ran a speed test on my laptop and the browser on my phone, and got almost identical numbers. 10Mb/s Down and 1.2Mb/s Up.
arunningpir8 said:
Really? Don't get me wrong but if you can post a picture of a transfer rate of 54Mb/s I would gladly retract my statement.
That's like saying you get 300Mb/s on N, just because it's rated at that, doesn't mean thats what you actually get. Under perfectly ideal conditions, a wireless G connection will get you ~25Mb/s...thats perfectly ideal. Now take into consideration not sitting within 5 inches of the router, other wireless frequencies in the air, and plenty of other things in the air to disrupt the path of the wave, and you get a "ideal" 13Mb/s.
Nonetheless, the new speedtest app did fix the upload issues with the massive send buffer of the thunderbolt, so they are as accurate as the web version is.
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And I didn't say anything about he should be getting 54Mb/s, read again. I clarified a false statement that was made and nothing more.
I've been saying this for a while.
Even on Easy Tether (wired USB connection) on laptop and desktop I'm getting 3 down 1.5 up. Verified on Speed Test sites and actually downloading files.
When I first got the phone (Mar. 18th) I could use Easy Tether OR Wifi hotspot and get the same LTE speeds I got on my phone (using the site, not the app).
g00s3y said:
Picture
And I didn't say anything about he should be getting 54Mb/s, read again. I clarified a false statement that was made and nothing more.
Click to expand...
Click to collapse
I meant a picture using your wireless G router/card connection...which I can positively guarantee that is not.
All ranting aside though, I personally think the tethered speeds are excellent compared to where we were only months ago.
arunningpir8 said:
I meant a picture using your wireless G router/card connection...which I can positively guarantee that is not.
All ranting aside though, I personally think the tethered speeds are excellent compared to where we were only months ago.
Click to expand...
Click to collapse
lol yeah its some pic from google image search.
g00s3y said:
lol yeah its some pic from google image search.
Click to expand...
Click to collapse
well played good sir
Terrible Tether Speeds
I bought this TB specifically to tether and my tether speeds are about 1/10th that of the phone speeds. On the phone I get ~8m/13m however on PC and I tried 3 including windows 7 and xp i get ~1.2m/800k. So let me ask a couple of questions.
1. I used the speedtest.net app how much can it be off? I will try the website and see if its that much different.
2. This is a new phone and the software status is blank is this normal.
3. It was explained to me that my area is a 4g EXT area and not native which they said may cause a difference (but how can that be if the phone has good speeds).
Is there anything I can do? If not i'm sending it back.
Same story here, large slow down on wireless tethering.
Barnacle and Wireless Tether for Root Users act similarly. Running the pre-alpha CM7 (RC0.6) on my Bolt.
Perhaps there is some kernel optimizations needed for this type of "pass through"?
Just wanted to reiterate that the speedtest app is innaccurate to say the least. If you run the app you will get far different numbers than if you go to speedtest.net via the browser. Also I'm assuming everyone is giving these results on 4G? If not, we need to set the bar a little higher
Use this site for your metrics:
http://www.speakeasy.net/speedtest
I've found speedtest.net to be grossly inaccurate.

Shield Tablet experiencing terrible WiFi

Having some bad WiFi with my new Shield tablet.. Where my Note 3 or Tab S have full bars my Shield only gets 2 of 4... Low link speed too. I was hoping it was a software issue but not so sure anymore..... When holding the tablet in portrait, my hands hold the bottom part of the tablet, moving my hands increases the bars and then move them back and they go away. I guess the WiFi antenna is down there? Either way, it is easily blocked. Anyone else notice this?
there's a big thread over at geforce.com about it. you're not alone. 2.4 is OK-ish though still weaker than my other devices but 5ghz is terrible. where my note3 gets 108mbit 1 floor down the shield tab gets 6-12mbit and sometimes no signal at all. heck, same floor as the router and 1 room over with 1 wall between and 15ft total distance and it only manages a meager 24mbit connection when my note3 is at 150mbit and my surface3 is 300mbit. hoping its not a hardware design flaw and is just poor drivers or firmware.
Yeah its a shame really. I wouldn't expect bad WiFi signal really with any device released recently.
Maybe they lowered the mW output of the wifi to help mitigate battery drain from the gpu. That can usually be fixed with firmware, for about a 3% hit on battery life.
If antenna related, a power increase will not help much if at all. Only fix then would be a production revision.
Well I guess I will hope for the first possibility.
I might be a bit under on the battery life hit. Maybe 5% is closer. I hope so too, since was going to get the 32gb model when released.
Here's a look at Note 3, Tab S, and Shield all sitting on the router. Note the link speed on all.
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It could be that your 802.11ac router is using the wireless-b/g standard instead of n
Goodeman said:
It could be that your 802.11ac router is using the wireless-b/g standard instead of n
Click to expand...
Click to collapse
Does the Shield not support ac? Dang, I thought I read it did before I bought it.
Nope only up to n
There is already a way to increase the power with the wifi optimization setting and reports are minimal if any improvement. Looking more like an antenna issue, but always a chance something else. Need to get a response from Nvidia. If they go silent on the matter, that would be bad.
Wonder if the 32GB will have the issue as well? A delay in the 32GB (beginning of September) would suggest a design revision might be in place.
I just got mine today and the wifi is pretty bad on this compared to my note 3. I tried running a test by walking away from my router with both the note 3 and the shield tablet. Eventually the shield lost communication with my router while the note 3 still was able to acquire at at least 2 -3 bars. I was really looking forward to this tablet but if I can't go to another room without losing connection then it's pretty pointless.
Damn it. This is unbearable. I can't even play modern combat 5 which requires constant connection. It keeps disconnecting.
Running wifi analyzer I noticed the connection jumps a lot. I would love to open her up to see if it's a connection issue but not sure how to. Have to wait for a tear down.
May I ask which router you have ? I had a lot of issues with one particular brand- Netgear, which is very picky in terms of devices . It works with Mac retina, but it did not work with my Vaio , Now I am using cisco ea4500 and all of my problem gone, I might be wrong but it always good to check in on other wifi-s
marcoplo said:
May I ask which router you have ? I had a lot of issues with one particular brand- Netgear, which is very picky in terms of devices . It works with Mac retina, but it did not work with my Vaio , Now I am using cisco ea4500 and all of my problem gone, I might be wrong but it always good to check in on other wifi-s
Click to expand...
Click to collapse
Netgear r7000 Nighthawk. Shield tablet is my only problem device on the network.
My Tab S does great in the same spots. This morning has been actually great though, not as good as my Tab S but it also costs a lot more so probably expected. Here's 2 speed tests for comparison. First one is Tab S and second is Shield .
Mine works fine with an older netgear router. The classic 802.11g 2.4Ghz. Same speeds as my nexus 5 gets pretty much everywhere in my house. I don't use the streaming feature though so can't comment on it.
An nVidia guy did respond to a report of that 24Mbps thing. Maybe that bug affects more than just the WiFi Analytics app.
https://forums.geforce.com/default/topic/764386/shield-tablet/horrible-wi-fi-performance/10/
Evo_Shift said:
Mine works fine with an older netgear router. The classic 802.11g 2.4Ghz. Same speeds as my nexus 5 gets pretty much everywhere in my house. I don't use the streaming feature though so can't comment on it.
An nVidia guy did respond to a report of that 24Mbps thing. Maybe that bug affects more than just the WiFi Analytics app.
https://forums.geforce.com/default/topic/764386/shield-tablet/horrible-wi-fi-performance/10/
Click to expand...
Click to collapse
In my case, my issue is more range. The shield has a weaker wifi.
So I received a replacement last week which had slightly better signal than my original but it had a much warmer yellowish screen so there was no way I'm going to keep that. I figured then that this has to be a hardware thing so I opened up the back and made sure all the connection for the radio was properly seated. And to my surprise it made my wifi on par with the replacement and with my Samsung note 2014. I don't recommend you open yours of course but maybe there's potential QA issue with these tablets? I recommend maybe you get a replacement from Nvidia and hopefully you get one with better wifi.
Top is note 2014, bottom left original shield, bottom right replacement.
Before
Sent from my SM-N900T using Tapatalk

[Q] Cell reception and WiFi issues

I hope by posting this here we can find an answer to a problem that a lot of OPO users are complaining of. the device has a terrible cell and WiFI reception when compared to other devices in the same area and using the same wifi networks.
Cell reception:
I`m on a 4G network . however i find that i have 0-1 bar almost all of the time in areas where i used to have 3-4 bars. and as a result i constantly get missed calls notifications. I read that switching to 3G in the phone settings might help, and that`s when i ran into the second problem. Switching to 3G will indeed give me better reception 3-4 bars but then the whole connection becomes erratic, and the phone will go from 3 bars to ``no connection`` back to 4 bars 4 to 5 times every minutes and i will lose mobile data totally on 3G.
WiFi reception and connection:
I have a secure 802.1x connection at work spread over 2 buildings. the phone will connect to 1 only and will not connect to the same network in the other building at all. both have the same SSID , settings, and login information. but the phone will just cycle between `connecting`` to `` secured with 802.1x``. I tried all roms available and the only ROM that worked was `Gummy ROM``. only when using that ROM, is the phone able to connect to that WiFi network!! and i have no explanation for that.
All these problems I mentioned above are consistent across all roms and there seems to be no answer from OPO support or on the official forum for the phone. I hope someone can provide me with a solution or an answer to this.
Thank you all
asem said:
I hope by posting this here we can find an answer to a problem that a lot of OPO users are complaining of. the device has a terrible cell and WiFI reception when compared to other devices in the same area and using the same wifi networks.
Cell reception:
I`m on a 4G network . however i find that i have 0-1 bar almost all of the time in areas where i used to have 3-4 bars. and as a result i constantly get missed calls notifications. I read that switching to 3G in the phone settings might help, and that`s when i ran into the second problem. Switching to 3G will indeed give me better reception 3-4 bars but then the whole connection becomes erratic, and the phone will go from 3 bars to ``no connection`` back to 4 bars 4 to 5 times every minutes and i will lose mobile data totally on 3G.
WiFi reception and connection:
I have a secure 802.1x connection at work spread over 2 buildings. the phone will connect to 1 only and will not connect to the same network in the other building at all. both have the same SSID , settings, and login information. but the phone will just cycle between `connecting`` to `` secured with 802.1x``. I tried all roms available and the only ROM that worked was `Gummy ROM``. only when using that ROM, is the phone able to connect to that WiFi network!! and i have no explanation for that.
All these problems I mentioned above are consistent across all roms and there seems to be no answer from OPO support or on the official forum for the phone. I hope someone can provide me with a solution or an answer to this.
Thank you all
Click to expand...
Click to collapse
I'm getting the same problems.
Where signal is always strong, it seems to work OK, but with weaker signal it just screws up!
Its really pissing me off as i've take the phone to work for the first time, just to find out I cannot get any signal there, where by my HTC Desire worked just fine.
Also getting exactly the same problems. It is impossible to use OPO where signal is not so strong although other phones work flawlessly. Reception signal strength goes up and down all the time from full to none bars. Data connection is inconsistent.
Anyone with weak inconsistent signal strength vote here: https://jira.cyanogenmod.org/browse/BACON-132
I still hope that what we are experiencing is due to firmware and drivers issues that can be solved by the developers on XDA. However, the complete silence by OnePlus and Cyanogen regarding this issue despite the number of people complaining, makes me worried that it's a bigger hardware issue that they are trying to avoid and move into "we'll fix it in the next version of the phone” kind of scenario.
Sent from my A0001 using Tapatalk
asem said:
I still hope that what we are experiencing is due to firmware and drivers issues that can be solved by the developers on XDA. However, the complete silence by OnePlus and Cyanogen regarding this issue despite and number of people complaining makes me worried that it's a bigger hardware issue that they are trying to avoid and move into "we'll fix it in the next version of the phone” kind of scenario.
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
That would be bad scenario. I hope that it is just software problems. But seeing how OnePlus deals with the problems I also have doubts.
I would say it's software baseband/modem and CM needs to step it up. My Nexus 5 has a better signal strength. But then Google has a much bigger development team than CM or One plus. My friend has the GS5 and it has the snapdragon 801 chip set and it has a much better signal strength.
So ether the One's antenna is not that great or it a software problem.
As you can see the controller is on chip.
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I don't have it as bad as some have posted so hope things get fixed for all.
Yeah. Many users are having problems with cell reception.
It's a shame.
My wife & I both using OPO international version, both of us facing poor signal & sound problem when we get them. Sound problem is currently handled by boosting the sound but frankly the sound is a bit deteriorated. The signal problem is better a bit now by installing oppo 7 radio. Hope the team can put more effort on the signal problem. It is phone!
I have this issue too, but I think this is a hardware problem, because CM and OPO teams do nothing for fix this problem, and Chao Chen at CM Jira says that this poor signal is a normal... I realy think about selling my OPO and buy another phone...
I have pretty crappy signal on mine too (London UK). Signal strength fluctuates wildly even by moving the phone in a different direction. I've reverted to the previous modem via a flash .zip and things seem a bit better but it's early days. I would have thought that number 1 priority for a phone is that it actually works well as...well, a phone!
Disappointed that the 'giant killer' tag doesn't quite match the reality.
I sincerely hope there are improvements but I have my doubts.
virgopunk said:
I have pretty crappy signal on mine too (London UK). Signal strength fluctuates wildly even by moving the phone in a different direction. I've reverted to the previous modem via a flash .zip and things seem a bit better but it's early days. I would have thought that number 1 priority for a phone is that it actually works well as...well, a phone!
Disappointed that the 'giant killer' tag doesn't quite match the reality.
I sincerely hope there are improvements but I have my doubts.
Click to expand...
Click to collapse
I don't have this problem on O2 uk wonder if its anything to do with 4g which isn't supported on this network. Have any of you tried PAC rom.
This problem is really starting to be a major issue for me. I expected some improvement by now.
Does anyone know is this has been confirmed as a radio/kernel issue or a hardware issue (antennas maybe).

Question Cellular Signal Not as good as other phones? 4g LTE/5g T-mobile

I own two Samsung Galaxy a32 5G phones on T-Mobile. Prior to this I owned a pixel 3A, and also I own a LG Stylo 4. While using the Samsung GalaxyA32, one thing that I've noticed is that the signal pick up for the cellular service is not as good as the pixel or the LG Stylo 4. The pixel and the LG Stylo 4 utilize only the 4G LTE signal. This one obviously has the 4G LTE, and the 5G connection. What I'm noticing is that in places where there is low signal and able to make phone calls using the pixel 3A and also the LG Stylo 4 but I'm unable to do so with the Samsung Galaxy phone. Initially I thought it was just a problem maybe with the 5G, and the 5G switching over with to the 4G LTE, and during that network switch that could have led to drop calls. Therefore what I have done is change the mobile networks to only 4G LTE 3-g, 2G, connection. Even with that I am seeing that the pixel, and the LG Stylo for having a better connection with the 4G LTE and that of the Samsung Galaxy A 32. I do not believe it is a defective phone since I'm having the same issue with two of the phones. I've called T-Mobile before, and made sure that I have a latest SIM card, I've also done Network resets. And even Factory resets. I did not think that now was a time where different phones got better signals than others, like Nokia did back in the 90s. Is anyone else having a similar type of issue? I have been updating the software as it comes out as well. Otherwise its a good Free Phone....
The modem in the A32 is not that great. At my house I get around 6-10mbps over 5G while the recent OnePlus Nord N200 5G thats now free gets upwards of 40mbps which is on par with my other devices.
I also got this phone for free through T-Mobile by turning in my Moto Z2 and I am not so happy about... Sure it was 3 year old phone but at least it wasn't as cheap as this.
I'm not sure about mobile data being slower or worse than other 5G phones but It wouldn't surprise me at all.. The Wifi (chip?) they use I know for sure is cheap, as it doesn't work or connect with cameras I use for work remotely. It also disconnects from my home wifi or has poor range. My mom got the same phone with the trade in and same problems. I'm planning on selling it while it still has some value and going back to Motorola or even a google pixel.
I understand it being a budget phone but to cheap out one of the most important aspects of a phone is just bad.
I have both Oneplus N200 5G and Samsung A32 5G. Both on Tmobile and I have no issue with Samsung MTK chip, in fact, it out perform SD480 modem with 5G.
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There's a big difference between signal strength and data transfer speed.
You can have good signal strength but poor transfer speeds, but not vice versa.
Try clearing the system cache and a network reset.
This device built-in antenna or modem may not be the best for your T-Mobile LTE connections...
Tried again just now. Samsung a32 still get better result compare to oneplus n200.
Oh well..
Samsung is under a326usqu3auf7
Oneplus is under 11.0.1.5de18cb
All my A32's act the same in a rual area 5G unreliable etc etc data will stop working until airplane mode or disable 5G.. The OnePlus Nord N200, iPhone 12 Pro Max, OnePlus 8T,etc dont have that issue.
Also in some of your screenshots says XFINITY like you tested it over WiFi
hyelton said:
All my A32's act the same in a rual area 5G unreliable etc etc data will stop working until airplane mode or disable 5G.. The OnePlus Nord N200, iPhone 12 Pro Max, OnePlus 8T,etc dont have that issue.
Also in some of your screenshots says XFINITY like you tested it over WiFi
Click to expand...
Click to collapse
LOL, you sound like I am providing fake testing. I am using N200 myself beause faster facial recognition. However, the fact remain that A32 is faster for me. Here is another shot while during the testing.
But, it is possible all depend on where user live? I am couple blocks away from T-mobile HQ in Bellevue WA.
BTW, I literally PM uninstall all t-mobile packages off both of my phones. why don't you do the speedtest between your N200 and A32 since you also have both, curious what is the different?
My issue is not just speed, its the point that the A32 will loose data randomly.
Example I put an A32 and N200 in the window facing my cloeset tower turn on hotspot let them sit there, within 30 min the A32 will drop the connection and or drop down to LTE while the N200 stays connected for days on end without issue. Granted I'm more rural but its the point the N200 holds on a consiant 30mbps while the A32 cant even maintain a connection. In city areas its fine.
hyelton said:
My issue is not just speed, its the point that the A32 will loose data randomly.
Example I put an A32 and N200 in the window facing my cloeset tower turn on hotspot let them sit there, within 30 min the A32 will drop the connection and or drop down to LTE while the N200 stays connected for days on end without issue. Granted I'm more rural but its the point the N200 holds on a consiant 30mbps while the A32 cant even maintain a connection. In city areas its fine.
Click to expand...
Click to collapse
i usb tether my a326u1 and it never drops, maybe you have a faulty one? maybe network depriorisation?
financeledger said:
i usb tether my a326u1 and it never drops, maybe you have a faulty one? maybe network depriorisation?
Click to expand...
Click to collapse
USB tether same thing. Cant be faulty all 4 of them do this... If it was network depriorsation that would affect the N200 and OnePlus 8T as well which it doesnt. Granted the A32 works great in populated areas where signal is good, but rual areas it fails while others are still fine.
You guys may want to Google what bands each phone is compatible with. That's likely what's going on here.
No big deal, but I must say I'm a little confused that people in this thread seem to be confusing cellular "speed" (Mbps) with cellular "signal strength" (dBm), at least that's what it appears to be when I skim this thread.
If people are equating them, then that's fine - I won't quibble (as they're somewhat tangentially related even as they're two completely different measurement units of different things altogether).
What caused me to open this thread was the title said "Cellular Signal" even as it doesn't discuss anything about cellular signal strength.
If it's only about speed tests, then maybe the title can be edited by the OP, but if it's really about cellular signal strength, there are a bunch of good free ad free gsf free apps which measure & report cellular signal strength (usually it's measured in decibels of varying types) in a moving graph (the graph is the important part as the numbers themselves can fluctuate wildly).
Cellular-Z by JerseyHo
LTE Discovery by Simply Advanced
Mobile Trace by RFAssurance
Signal Spy by Novvia
The signal strength is easy to view in settings...
blackhawk said:
The signal strength is easy to view in settings...
Click to expand...
Click to collapse
Yes. Thank you for clarifying. I wasn't clear enough. I'm sorry.
This will get you instantaneous signal strength readings.
Android 11 Settings.
Tap About phone.
Tap Status information.
Tap SIM card status.
Scroll down to Signal strength.
This is your instantaneous signal strength in dBm & asu.
By way of additional useful signal strength functionality, most (if not all) of the free ad free apps I previously listed not only provide a moving real-time graph of that same instantaneous cellular signal strength in any of a number of measurements (e.g., RSSI, RSRP, RSRQ & SNR) but they also provide the unique tower ID (often down to the exact sector antenna) and the neighboring cells, along with frequency, band, EARFCN, etc.
I think some even estimate the location of the cellular tower on an OSM map (where even the unregistered homeowners' microcells are located on those maps - which aren't usually found on Internet databases).
no clue said:
LOL, you sound like I am providing fake testing. I am using N200 myself beause faster facial recognition. However, the fact remain that A32 is faster for me. Here is another shot while during the testing.
But, it is possible all depend on where user live? I am couple blocks away from T-mobile HQ in Bellevue WA.
BTW, I literally PM uninstall all t-mobile packages off both of my phones. why don't you do the speedtest between your N200 and A32 since you also have both, curious what is the different?
View attachment 5382925
Click to expand...
Click to collapse
Just wanna say, it might be doing worse on one device vs the other because the tests are running at the same time so they're both fighting for the limited bandwidth. And whatever device starts first gets the lead and keeps it.
Latest patch (baseband A326WVLU6AUK2, November 1st 2021) sort of fixed the bad wifi signal. However, my 5g signal is still trash with this phone (I'm with Telus).
I just keep it on LTE and it works nicely.

Note 10 Plus cellular reception

Just moved on from the S9 {SM-G960U1) to the Note10 Plus (SM-N975U1) and I'm experiencing some trouble: poor cellular reception.
This is not a lack of signal bars - I know those don't tell the story - this is a COMPLETE lack of service in areas where I usually have service. Today. I brought my second line - a Samsung S8 SM-G950U1 - with me and in about 75% of the areas I travel in, there was a complete lack of cellular signal while using the Note10 Plus meanwhile the S8 was pulling down 50 or 60 Mbps. Where there was a signal on the Note10 Plus, it would pull about 3 or 4 Mbps while the S8 was sitting at 80 or 90 Mbps.
What's going on? I already reset my Network Settings and the next day had my SIM card replaced. This was based on noticing that at my house where 80+ Mbps was routine with the S8 and the replaced S9 (SM-G960U1) the Note10 Plus can hardly muster 12 Mbps, usually 2 to 3 Mbps.
AT&T, just upgraded to their top plan with unlimited everything with no data throttling and 50GB hotspot per line. On Android 12 with the most recent updates. Sitting here with ZERO bars, no signal, thankful that there is Wi-Fi available.
Try in safe mode to rule out 3rd party apps.
Clear SIM toolkit data.
Network reset and clear system cache.
Ask AT&T advanced tech support to reset the network on their side.
blackhawk said:
Try in safe mode to rule out 3rd party apps.
Clear SIM toolkit data.
Network reset and clear system cache.
Ask AT&T advanced tech support to reset the network on their side.
Click to expand...
Click to collapse
Cleared data, reset network settings, and started in safe mode. ZERO signal. I'll call AT&T again. I called them Monday evening and they reapportioned the card and reset the signal then yesterday i had the SIM card replaced. I'll request advanced support.
*#*#4636#*#*, device info
Access Point Names in connection settings should be this I believe:
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When I was first messing with the phone earlier this week, I came across a menu that had about a dozen radio buttons to select I think it was network type. I remember it had some options but the top one was Automatic and I think CLTE/????? or something was selected. I got out of there quickly but now I want to look at it to see what the options were.
blackhawk said:
*#*#4636#*#*, device info
Access Point Names in connection settings should be this I believe:
View attachment 5690885
Click to expand...
Click to collapse
Here's mine:
I see one difference.
mnc number
If you replace the sim card, do it yourself and handle it like a stick of ram. It can be damaged by ESD, at least discharge yourself to a nearby earth ground before handling. They're a dime a dozen but a failure can be inconvenient and cause a lot of trouble.
I looked into the MNC. 280 and 410 are acceptable for AT&T and it depends on the SIM card number as to which one to use. 280 is correct for mine. Can't edit it anyway. It's locked to the SIM.
This is back home:
I mean, it's better than earlier in the week but I don't sit at home all day. To be sure, I'm perfectly happy with the above numbers. Hell, I'd even be happy if they were halved while out and about.
josiahg52 said:
This is back home:
View attachment 5690953
I mean, it's better than earlier in the week but I don't sit at home all day. To be sure, I'm perfectly happy with the above numbers. Hell, I'd even be happy if they were halved while out and about.
Click to expand...
Click to collapse
Those aren't good either... mind you there's a cell tower half a mile from me.
Maybe take it to a Samsung Experience center at Best Buy and let them run some advanced tests on it. See if they can pinpoint it.
Or return it.
I might be prolonging the inevitable but I messed around with it some more. Can you tell me what the preferred network is shown when you look in the phone info at *#*#4636#*#*

			
				
This thing is just junk. I got T-Mobile prepaid just to see if there's a difference and there is. It's slightly better. The same dead spots are there but they're briefer and the service is sometimes faster. Side by side another phone in the T-Mobile store where you know they boost that signal and I could barely manage a third of the other phone. Now, T-Mobile limits the prepaid customer to 65% of rated but it wasn't even close. We made sure we were using the same Speedtest server and he turned off 5G data. I'm going to perform a factory reset and try agdin but that's not going to work. If it doesn't work as a phone, what good is it?
josiahg52 said:
This thing is just junk. I got T-Mobile prepaid just to see if there's a difference and there is. It's slightly better. The same dead spots are there but they're briefer and the service is sometimes faster. Side by side another phone in the T-Mobile store where you know they boost that signal and I could barely manage a third of the other phone. Now, T-Mobile limits the prepaid customer to 65% of rated but it wasn't even close. We made sure we were using the same Speedtest server and he turned off 5G data. I'm going to perform a factory reset and try agdin but that's not going to work. If it doesn't work as a phone, what good is it?
Click to expand...
Click to collapse
No issues on either one of my Snaps N975U/1.
Both run well on AT&T. Same sim card for over 2.5 yo.
The phone is not junk. It's a good device. It's just not working here.
josiahg52 said:
The phone is not junk. It's a good device. It's just not working here.
Click to expand...
Click to collapse
Not sure what the problem is especially if you have a good signal. My guess is that device itself. I spend little more time then it took to put in the sim card to set up the connection on the newest one.
I factory reset this morning with the AT&T SIM installed. I don't want to speak too soon but at my house, the speed test results are more than 60 Mbps every time. The last five have been over 100. Still have to take it out on my travels and see if there's an actual, real difference but that seems better.
Remember to turn on/off airplane mode when traveling if it has trouble in an area to reset the tower it's using.
Try a hard reboot:
Press and hold the Volume Down button first and don’t release it.
While holding it down, press and hold the Power key.
Keep both keys held down for 10 seconds or more.
I took my S8 and the Note out Thursday morning and compared them. Both are my phones and on the same AT&T plan. The Note just has a very difficult time picking out a good signal. I spent about 5GB of mobile data running speed tests, drove over 100 miles, and walked almost four miles. Where the S8 would aggressively cycle through the bands to maintain some connectivity - be sure, there were plenty of slowdowns - the Note just camped out. RSRP numbers ran -10 or more even up to -20 lower on the Note than the S8 across the board. What I learned is that the signal is not that effective in a lot of areas around my parts but I'm not asking for that or super-fast speeds. I just need to look stuff up from time to time and stream music. Most importantly, i need to be able to use my phone as a phone. It can't even do that well. Maybe it's defective but I'm not willing to go through this again. Looking at the Xperia. Had Sony phones in the distant past and looked at them before I got the S9 a few years ago. Just started looking, not really sure what I'll do.
Something about that copy. I'm not seeing that issue with either one of the two I own. My download speed was substantially higher.
Try a hard reboot:
hard reboot:
Press and hold the Volume Down button first and don’t release it.
While holding it down, press and hold the Power key.
Keep both keys held down for 10 seconds or more.

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