Serious problem ? - OnePlus 7 Pro Questions & Answers

Hi
This is driving me mad and not sure if my phone is faulty ?
When I'm on a web page, WhatsApp messenger etc it's will go to a different page like I've pressed a button but I haven't , or when I'm on a webpage the address bar pops down and I start typing in there when I don't mean to ! It's so frustrating and thinking I might need to return for another unit ? It's strange and hard to explain

Sounds like ghost touches. Are you on 9.5.7?

whatthekj said:
Sounds like ghost touches. Are you on 9.5.7?
Click to expand...
Click to collapse
im on 9.5.5 GM21BA, is there a fix?

Yes, 9.5.7 fixes ghost touch issues. Just update and re-root if needed and it should be fixed.

ant78 said:
im on 9.5.5 GM21BA, is there a fix?
Click to expand...
Click to collapse
That update fixed a few issues. Here is a little blog about it: https://www.androidpolice.com/2019/06/12/oneplus-7-pro-phantom-touch-fix/
Here is a link to the forum so you can manually update your firmware: https://forum.xda-developers.com/oneplus-7-pro/how-to/oneplus-7-pro-global-repo-oxygen-os-t3930585
Just download the correct firmware for your device and install it. Give that a try and hopefully it fixes your issue.

I have checked for an ota but it says I'm on the latest firmware, how do I update to 9.7?

ant78 said:
I have checked for an ota but it says I'm on the latest firmware, how do I update to 9.7?
Click to expand...
Click to collapse
Download the 9.5.7 zip, go to settings / system / system updates / local upgrade (cog upper right) and flash.

Related

[Q] System firmware update problem.

Hi Guys,
Running the latest stock firmware here, but when I click on the system firmware update option, check update is greyed out and I'm told "There is a system firmware update for your device. Please check notifications."
Well there is no notification and I am running the latest firmware..... Is this a bug? Anyone else have this?
Ta
Paul
Hmm I assume by the lack of replies it's just me. I've tried plugging into my dock to see if that was the issue, but alas the same problem persists.
The notification is a little triangle in the status bar. It's not the most obvious icon.
Lastly, if you can download the update, you can rename it to update.zip and maybe flash it through recovery.
Mr Paul said:
Hi Guys,
Running the latest stock firmware here, but when I click on the system firmware update option, check update is greyed out and I'm told "There is a system firmware update for your device. Please check notifications."
Well there is no notification and I am running the latest firmware..... Is this a bug? Anyone else have this?
Ta
Paul
Click to expand...
Click to collapse
Ive gotten the notification recently but im on a rooted tf. when i click it, it just dissapears and nothing downloads or anything. Seems like a bug because im also on the latest firmware, even if it is the Prime rom. Plus only 2 or 3 ppl have reported it.
gee one said:
The notification is a little triangle in the status bar. It's not the most obvious icon.
Lastly, if you can download the update, you can rename it to update.zip and maybe flash it through recovery.
Click to expand...
Click to collapse
There is no notification, I have the latest firmware already installed.
Sorry, my reading comprehension was below par. I understand the issue now. Try going into Settings/Applications/Manage Applications/All. Find DMClient and hit the clear data button.
gee one said:
Sorry, my reading comprehension was below par. I understand the issue now. Try going into Settings/Applications/Manage Applications/All. Find DMClient and hit the clear data button.
Click to expand...
Click to collapse
Ok will have a go, thanks. What does the DMClient do?
Mr Paul said:
Ok will have a go, thanks. What does the DMClient do?
Click to expand...
Click to collapse
That's the file responsible for firmware update. If u are rooted, u can use titanium backup to freeze the file to stop the system from checking for and notifying of updates
Sent from my HTC Inspire 4G using XDA App
gee one said:
Sorry, my reading comprehension was below par. I understand the issue now. Try going into Settings/Applications/Manage Applications/All. Find DMClient and hit the clear data button.
Click to expand...
Click to collapse
Worked great, thanks matey
cavsoldier19d said:
That's the file responsible for firmware update. If u are rooted, u can use titanium backup to freeze the file to stop the system from checking for and notifying of updates
Sent from my HTC Inspire 4G using XDA App
Click to expand...
Click to collapse
Ta mate, I understand now.
Thanks for this --- had to Google to find this thread because a lot of people don't seem to mention it, so it must be a problem that isn't very widely spread.
I was wondering why I hadn't gotten an update since September! Finally, abnormal battery drain solved! Wooo
Clearing the data for the DMClient when the system says an update is available but has no actual notification to hit, should be added to the troubleshooting thread as a fix.
Many thanks for this tip !!!
I have the same problem but your advice doesn't work ;/
My transformer was rooted but now i have stock fw WW V8.6.5.21
My wersion is 3g B90 any idea what is wrong and i don't update my Eee Pad?

[FIXED] Reversed touch after accidentally falshing of SGS6Edge root to SGS6

I accidentally flashed g925f cf-auto-root to my g920f. Oding let the file to flash successfully and now my phone's touch is reversed. Now if i swipe left-to-right the phone's screen swipes right-to-left. To click a botton on the right side of the screen i have to touch the left side of the screen. Even after flashing the right cf-auto-root file (cf-auto-root for sm-g920f) the problem could not be solved.
FIX:
Dial *#2663# in the dialer and update the thouch screen penal firmware by selecting 'TSP FW update (General)' button.
Original contributer for this fix is @Wuby986
muray.mv said:
I accidentally flashed g925f cf-auto-root to my g920f. Odding let the file to flash successfully and now my phone's touch is reversed. Now if i swipe left-to-right the phone's screen swipes right-to-left. To click a botton on the right side of the screen i have to touch the left side of the screen. Even after flashing the right cf-auto-root file (cf-auto-root for sm-g920f) the problem could not be solved. Please help
Click to expand...
Click to collapse
Try Odin-ing back to stock using your original firmware. That should reset your phone to how it was when you got it.
MrKhozam said:
Try Odin-ing back to stock using your original firmware. That should reset your phone to how it was when you got it.
Click to expand...
Click to collapse
Thanx for the reply.. i will try after downloading the stock firmware. Touch behaves the same way on the recovery too..
Still the same after flashing the stock firmware.
Friend of mine has the same issue. If you manage to find a solution will you please update your thread?
Gesendet von meinem SM-G920F
Had this issue, couldn't find a solution, returned the phone in shop for an exchange. Link
timeToy said:
Had this issue, couldn't find a solution, returned the phone in shop for an exchange. Link
Click to expand...
Click to collapse
This would have been possible for OP if he didn't trip KNOX.
spelaben said:
Friend of mine has the same issue. If you manage to find a solution will you please update your thread?
Gesendet von meinem SM-G920F
Click to expand...
Click to collapse
I will update the thread if/when i find a solution. I think the problem is in the bootloader.. do anyone knows a downloadable link to SG-H 920F bootloader?
muray.mv said:
I will update the thread if/when i find a solution. I think the problem is in the bootloader.. do anyone knows a downloadable link to SG-H 920F bootloader?
Click to expand...
Click to collapse
This might help: http://forum.xda-developers.com/showpost.php?p=60112855&postcount=3.
I've try ansnont résolve the pproblème! Damn, you think installé a custom ROM will fix the issues?
okizuka said:
I've try ansnont résolve the pproblème! Damn, you think installé a custom ROM will fix the issues?
Click to expand...
Click to collapse
He meant flashing the bootloader and modem from that thread.
I have tried that but didnt solve it.
Maybe i need a .pit file or give a try by flashing via kies/smart switch, but my internet is not that stable and fast enough..
That is clearly not a rom issue. Maybe flashing the wrong cf-auto-root had messed the touch driver which loads even before the kernel or system. I'll be greatly appreciated if somebody shed a light for this matter
yeah, that's will be helpfull, i'va try all and nothing work, that's strange like if someone got a phone who still can upload all configuration at factory settings and we could put it in our phone that's would be great !
Unfortunately if I haven't solution tonight, my phone will go back for a exchange tomorrow....But not sure they give me a new one.....:crying:
Does anyone found the solution for this problem?
no, i've just try a nand erase all and still the same problem, i've send a message to chainfire to see if he's got a intel but still wainting for he's reply
edit:
now i'll try a nand erase all + update bootloader enable
and still the same problem!!!!!!
okizuka said:
no, i've just try a nand erase all and still the same problem, i've send a message to chainfire to see if he's got a intel but still wainting for he's reply
edit:
now i'll try a nand erase all + update bootloader enable
and still the same problem!!!!!!
Click to expand...
Click to collapse
Does Kies fix this problem? I still waiting download firmware from Kies.
kakahoho said:
Does Kies fix this problem? I still waiting download firmware from Kies.
Click to expand...
Click to collapse
I've already try Kies and samsung switch and still the same!
okizuka said:
I've already try Kies and samsung switch and still the same!
Click to expand...
Click to collapse
I think I have return this phone and hope them exchange the new one :crying:
kakahoho said:
I think I have return this phone and hope them exchange the new one :crying:
Click to expand...
Click to collapse
The shame last try............
Found a fix: Dial *#2663# in the dialer and update the thouch screen penal firmware by selecting 'TSP FW update (General)' button

How to update mate 9 official firmwares.

You can find any and latest firmwares for your Huwaei phone by using the tool Firmware finder http://forum.xda-developers.com/tools/general/huawei-firmware-finder-team-mt-t3469146
The developer asked to share it.
It has pc version and phone application from playstore.
With this application you can update your phone and it's working 100%
Finally.
So you have try this and it works?
If yes you do it with Android app from playstore or from pc?
It will be great solution for everyone who has problems with OTA updates if this working great!
tsiglas said:
So you have try this and it works?
If yes you do it with Android app from playstore or from pc?
It will be great solution for everyone who has problems with OTA updates if this working great!
Click to expand...
Click to collapse
Yes i tried it ,with the application and it work.
You need the app from first page in his thread, it's a test version not the one in playstore.
Only work with signed firmwares.
gm007 said:
Yes i tried it ,with the application and it work.
You need the app from first page in his thread, it's a test version not the one in playstore.
Only work with signed firmwares.
Click to expand...
Click to collapse
do you perhaps know how the pc app works ? i found the firmware and downloaded it but i don't know how to go about installing it ( my phoen is in a brick state , it boots normally but then i get a black screen with only the soft keys displayed)
touns_j said:
do you perhaps know how the pc app works ? i found the firmware and downloaded it but i don't know how to go about installing it ( my phoen is in a brick state , it boots normally but then i get a black screen with only the soft keys displayed)
Click to expand...
Click to collapse
the instuctions inside pc app http://hwmt.ru/hwmtsite/faq/
gm007 said:
the instuctions inside pc app http://hwmt.ru/hwmtsite/faq/
Click to expand...
Click to collapse
i read that and nowhere it explains how to install the firmware via the PC app ( especially considering my predicament ) but thanks
touns_j said:
i read that and nowhere it explains how to install the firmware via the PC app ( especially considering my predicament ) but thanks
Click to expand...
Click to collapse
It's in test version,but if you want maybe try:
Open firmware finder on pc ,start firmware update and copy the link for the firmware you want to flash,the link should be like http:..../..../f1/
And click start the server.
On your phone connect to the same wifi as ur pc,go to wifi settings, click and hold on the connected network,you will see advance settings,fill ip same as the ip of ur pc and port same as the one in firmware finder.
Once done go to update in phone settings and check for updates,you should see a new firmware update.
Hope you will understand.
gm007 said:
It's in test version,but if you want maybe try:
Open firmware finder on pc ,start firmware update and copy the link for the firmware you want to flash,the link should be like http:..../..../f1/
And click start the server.
On your phone connect to the same wifi as ur pc,go to wifi settings, click and hold on the connected network,you will see advance settings,fill ip same as the ip of ur pc and port same as the one in firmware finder.
Once done go to update in phone settings and check for updates,you should see a new firmware update.
Hope you will understand.
Click to expand...
Click to collapse
i don't mean to sound rude but seems that you didn't read what i said my phone is in a brick state , it boots normally but then i get a black screen with only the soft keys displayed , so i can't install anything since the whole screen is just black
touns_j said:
i dom't mean to sound rude but seems that you didn't read what i said my phone is in a brick state , it boots normally but then i get a black screen with only the soft keys displayed , so i can't install anything since the whole screen is just black
Click to expand...
Click to collapse
Yeah sorry 1 am here lol
Did you tried a factory reset from recovery?
gm007 said:
Yeah sorry 1 am here lol
Did you tried a factory reset from recovery?
Click to expand...
Click to collapse
yeah did that several times , the latest huawei device i had was the mate 7 , i didn't know they locked the update process via the dload method, i wouldn't allowed my gf to buy this phone if i knew , i thought i would be able to fix it quickly but oh well she'll just have to return it, one more reason to make me happy that i opted for the pixel xl instead of the mate 9
I have the LON-L29C636B124 firmware, the app from play store found the B139 for this device/donwloaded/md5 checked/unpacked and moved to the Dload folder bjt when i go the recovery it says there is nothing on that folder.
Lodix said:
I have the LON-L29C636B124 firmware, the app from play store found the B139 for this device/donwloaded/md5 checked/unpacked and moved to the Dload folder bjt when i go the recovery it says there is nothing on that folder.
Click to expand...
Click to collapse
Update the application and in it''s settings enable server installation.
gm007 said:
Update the application and in it''s settings enable server installation.
Click to expand...
Click to collapse
Do you mean "installation via system update", I enabled that and it installed and ad-on that forced the phone to detect the update... it updated but in the phone info it still has the same number but the security patch is now from December instead of November haha
Lodix said:
Do you mean "installation via system update", I enabled that and it installed and ad-on that forced the phone to detect the update... it updated but in the phone info it still has the same number but the security patch is now from December instead of November haha
Click to expand...
Click to collapse
Yes that's how it work right now.
gm007 said:
Yes that's how it work right now.
Click to expand...
Click to collapse
Ok thanks
woow ill try this now
Doesn't work, downloaded the update, moved to reload folder, starts update and fails verification.
Ok, selected the ota not full B138 it updated, the security patch is december, ank kernel info date also december, but why it shows 126 instead of 138?
Maybe it just updated minor things not the full system?
And after update i do not notice anything.
recklesslife85 said:
Doesn't work, downloaded the update, moved to reload folder, starts update and fails verification.
Click to expand...
Click to collapse
You don't have to download the update in firmware finder,you only need to activate the server update in firmware finder and change the proxy, after that you go to system update and check for updates.

Phone won't install 11.0.1.2.KB05AA OTA while rooted

Any help on how to update this?
Keep getting errors on install
I had the same situation and so did many others, see this post https://forum.xda-developers.com/showpost.php?p=83791697&postcount=112. What I did was unroot -> apply update (standard hit button and wait for download/install) -> re-root with newer FW.
I also encountered the same problem, is there a way to solve it, thank you
I also encountered the same problem, is there a way to solve it, thank you
zhp0376 said:
I also encountered the same problem, is there a way to solve it, thank you
Click to expand...
Click to collapse
https://forum.xda-developers.com/showpost.php?p=83893183&postcount=151
g96818 said:
https://forum.xda-developers.com/showpost.php?p=83893183&postcount=151
Click to expand...
Click to collapse
My phone is not unlocked, brand new phone, stuck on this update page, unable to update locally, use Oxygen Updater to download 11.0.1.2.KB05AA OTA, no way to update locally
zhp0376 said:
My phone is not unlocked, brand new phone, stuck on this update page, unable to update locally, use Oxygen Updater to download 11.0.1.2.KB05AA OTA, no way to update locally
Click to expand...
Click to collapse
Just wait for the system to update itself. You can't manually update until you get the auto system update.
Google this: oneplus system update apkmirror. Download and install. This adds the option to use local update. Do this then copy ota from download to the internal storage main folder.

Question Wifi and Hotspot Not Turning On

Hi,
I bought my phone three months back. Ever since the last update Version Name - WW18.0840.2106.86 my wifi and Hotspot just won't turn on.
I have been through the asus forum and seems like alot of customers are facing this issue.
One of them confirmed that even after replacing motherboard the issue persists. Others are facing air trigger issues after replacing the motherboard.
Just wanted to know if anyone here is facing similar issues.
DO let me know your thoughts on should I visit service center and Get my motherboard replaced or should I wait for the next update. My current Version Name - WW18.0840.2107.151
PS: My phone is not rooted
Thanks
I have not had these issues personally. I just updated to .151 last night though, so we shall see.
The general consensus is that the mobo needs to be replaced, and will most likely not get fixed with a software update. If it was correctable, a major issue like this would have forced a new FW update after .86 caused your initial problem.
You could always try flashing raw FW if you really want to tinker, but I doubt it will help. I would hit the service center and get the mobo replaced.
Good luck!
BILLYB187 said:
I have not had these issues personally. I just updated to .151 last night though, so we shall see.
The general consensus is that the mobo needs to be replaced, and will most likely not get fixed with a software update. If it was correctable, a major issue like this would have forced a new FW update after .86 caused your initial problem.
You could always try flashing raw FW if you really want to tinker, but I doubt it will help. I would hit the service center and get the mobo replaced.
Good luck!
Click to expand...
Click to collapse
Yup.. .86 update cause this. I just didn't want to change the motherboard,as it will change the imei of phone from what's on the box.
Thanks for your inputs though
I was helped by installing the karnel
do one thing i also got same issue ,what i do means i install twrp and wipe the system and after i install ota file after i reboot in slot b then every thing for fine for me ..
thieftime1980 said:
I was helped by installing the karnel
Click to expand...
Click to collapse
Really? I have same problem after update. It didn't allow me to turn on wifi. But if its sure that installing kernel would solve the problem I might give it a try
Would you elaborate your situation regarding this sir?
jaleel (jelly) said:
do one thing i also got same issue ,what i do means i install twrp and wipe the system and after i install ota file after i reboot in slot b then every thing for fine for me ..
Click to expand...
Click to collapse
HOW DID YOU INSTALL OTA FILE? VIA TWRP OR FLASH ALL?
TOYOBHUMAX said:
HOW DID YOU INSTALL OTA FILE? VIA TWRP OR FLASH ALL?
Click to expand...
Click to collapse
The ota files are installed right in system.
New firmware "keep root" WW-18.0840.2103.26
Okay so I went to the Asus website https://www.asus.com/supportonly/ROG%20Phone%205%20(ZS673KS)/HelpDesk_Download/ Got the latest firmware which is the most recent one for this month with the latest security patch. I remember doing this method...
forum.xda-developers.com
twistedumbrella said:
The ota files are installed right in system.
New firmware "keep root" WW-18.0840.2103.26
Okay so I went to the Asus website https://www.asus.com/supportonly/ROG%20Phone%205%20(ZS673KS)/HelpDesk_Download/ Got the latest firmware which is the most recent one for this month with the latest security patch. I remember doing this method...
forum.xda-developers.com
Click to expand...
Click to collapse
Nothing pops up
thieftime1980 said:
I was helped by installing the karnel
Click to expand...
Click to collapse
What kernel did you install?
https://forum.xda-developers.com/t/kernel-30-09-2021-android-11-kirisakura-1-2-0-for-asus-rog-phone-5-aka-anakin.4333363 / strona-5 # post-85712193
jaleel (jelly) said:
do one thing i also got same issue ,what i do means i install twrp and wipe the system and after i install ota file after i reboot in slot b then every thing for fine for me ..
Click to expand...
Click to collapse
Where did you install OTA file? Does Ota file install mean you in the home screen of the phone? Ota is in the main storage, right?
jaleel (jelly) said:
do one thing i also got same issue ,what i do means i install twrp and wipe the system and after i install ota file after i reboot in slot b then every thing for fine for me ..
Click to expand...
Click to collapse
How did you reboot to slot b? In twrp?
TOYOBHUMAX said:
How did you reboot to slot b? In twrp?
Click to expand...
Click to collapse
There is option in twrp check in reboot section
TOYOBHUMAX said:
Where did you install OTA file? Does Ota file install mean you in the home screen of the phone? Ota is in the main storage, right?
Click to expand...
Click to collapse
Twrp
TOYOBHUMAX said:
HOW DID YOU INSTALL OTA FILE? VIA TWRP OR FLASH ALL?
Click to expand...
Click to collapse
I use twrp for ota files
jaleel (jelly) said:
I use twrp for ota files
Click to expand...
Click to collapse
Hi thanks for the answer... How to install OTA files in twrp? You mean OTA files the one beginning with UL or WW
anybody found a real solution? i was fine and after i flashed a kernel later that day no wifi, I went bk to stock and no luck
chairman011 said:
anybody found a real solution? i was fine and after i flashed a kernel later that day no wifi, I went bk to stock and no luck
Click to expand...
Click to collapse
No one shares how lol. I guess theyre not here. Im struggling same problem too man
TOYOBHUMAX said:
Where did you install OTA file? Does Ota file install mean you in the home screen of the phone? Ota is in the main storage, right?
Click to expand...
Click to collapse
OTA files are the standard updates. There are a lot of how to guides that answer most of these questions, which may be why nobody is jumping up to walk you through it.
I wouldn't trust someone installing OTA files in TWRP because the system handles them already without any software. That is just asking for problems.
ROG Phone 5(s) Help Index
"Quick Filters" let you see all posts of a certain type. This can make finding posts easier, but what if a guide began as a "Question"? This thread aims to bridge that gap. You will find nearly all of the common things new owners are trying to...
forum.xda-developers.com
The link I posted earlier is included in that. Not sure why nothing showed up for it, but maybe you'll have better luck getting to it that way.
There's always a possibility it is a hardware issue. A lot of them have been SIM, Wifi, and Bluetooth issues. If you suspect a kernel issue, make sure you are following the instructions to restore. If you only flashed a boot, you didn't follow the instructions.

Categories

Resources