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Inactivity display (AOD) no longer works, no reaction no matter what setting

Hello Guys,
my inactive display (Always On Display) will stop working, even after a minor start. Does somebody has any idea? The display stays black

unix2208 said:
Hello Guys,
my inactive display (Always On Display) will stop working, even after a minor start. Does somebody has any idea? The display stays black
Click to expand...
Click to collapse
There is no Always on Display on 7 Pro..

Did you turn on "Double tap to wake"?

yes I activated Double tap to wake, but no reaction. with third-party providers it works. must probably do a factory reset

unix2208 said:
yes I activated Double tap to wake, but no reaction. with third-party providers it works. must probably do a factory reset
Click to expand...
Click to collapse
Mine stopped working for a few hours. Started working again out of nowhere.
Similar issues made known on oneplus home forum.
https://forums.oneplus.com/threads/oneplus-7-pro-ambient-display-not-working.1034009/
Sent from my GM1915 using Tapatalk

Proximity Sensor Issue OP7P

Guys!
Do you experience proximity sensor issues while answering calls on OP7P?
For me while I'm on calls. The display comes on and gets disturbed and get pressed by my ears all the time.
Also any idea of where the proximity sensor is located on OP7P?
Thanks ?

Yes, I'm having the same issues. While I'm on calls I often activate the notifications pulldown. It would be nice to know how to fix this.

If you pull down the notification shade, the sensor is located just above the fifth icon on the first row. IE behind the screen.
If you pull the shade all the way down it is above and between the third and fourth icons. Easiest way to describe it. Put your thumb over that area with auto brightness on to watch the slider move.
Annoying while on a call that the screen comes on.

I'm experiencing the exact same issue with the caller app.
I also tried to make a flip cover to turn screen on or off with a proximity sensor detection app and it didn't work either.
I search a little in engineer mode (*#808#) and found that there is multiple proximity sensor, the IR sensor work quite well but it doesn't seem to be the default one.
The default one seems to be the ultrasonic sensor which works really bad.
There is also a "TP" proximity sensor which seems to be a near field detection which seems to work if I move my hand near the screen.
The sad thing is that in dedicated app to use or test proximity sensor (and in antutu or else) only one proximity sensor is listed (The ultrasonic one I guess) so you cannot switch to use the one which is working well.

Isn't this in the wrong place? Shouldn't it be in the Questions and Answers section?
Mods?

Probably just here looking for a mod to improve the situation

Actually I was going to open a new thread in Q&A when I found this one with the same subject and problem.
Do you think I need to open a new thread?
Is any of you experiencing the same issue as I described in my answer?

did anyone calibrate the proximity sensor using *#808# first? That seems to fix double tap to wake for some people

I tried to with no luck but as I explain in my first message the IR sensor is only used when screen is off (that's why it could help with double tap to wake)
But when screen is on another or couple another sensors are used and you can't calibrate them.
I think ultrasonic sensor is used when screen is on.
Do someone tested proximity sensor with any app on the play store? (Like proximity sensor test)
Put it on a table and check if it's working, mine is absolutely not. If I hold it like I was about to phone it works a little but it's not impressive.
Since I got 9.5.7 (EU version) earlier this evening screen turn off when I make a call.

I'm having this issue since 9.5.8... It's very annoying and I'm really disappointed, I often turn on airplane mode during a call... I tried to calibrate but it doesn't work.
I'm very very frustrated

schmeggy929 said:
did anyone calibrate the proximity sensor using *#808# first? That seems to fix double tap to wake for some people
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Click to collapse
When I click on proximity test it says it needs calibration how do I do that cause otherwise I can not test my proximity sensor cause when I click on it nothing happens
I am on 9.5.8

dallasnights said:
When I click on proximity test it says it needs calibration how do I do that cause otherwise I can not test my proximity sensor cause when I click on it nothing happens
I am on 9.5.8
Click to expand...
Click to collapse
This...

I've been having issues with phone calls but more so with pocket issues.. When I had the 6t pocket mode kept the phone neutral but this phone doesn't seem to have an accurate prox sensor.. Is there a way to activate a pocket mode?
Sent from my [device_name] using XDA-Developers Legacy app

Happening to me too, approached oneplus via live chat about this issue and at one point they said to wipe and reset my phone even if I told them the sensor is working but seems badly calibrated. Will try the wipe & reset and if it's not working I am returning my phone.

Proximity sensor is working fine - there is a bug elsewhere on the firmware that does not lock the screen when it is blacked out

pinzarualex said:
Happening to me too, approached oneplus via live chat about this issue and at one point they said to wipe and reset my phone even if I told them the sensor is working but seems badly calibrated. Will try the wipe & reset and if it's not working I am returning my phone.
Click to expand...
Click to collapse
Let us know if it's going to fix the issue wiping and resetting everything please!!!

Jaco2k said:
Proximity sensor is working fine - there is a bug elsewhere on the firmware that does not lock the screen when it is blacked out
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But I have had this issue since release.. Do you a link to this information? If that's the case maybe someone can look into the firmware and see if it's minor tweak that can fix it?
Sent from my [device_name] using XDA-Developers Legacy app

Jack_Sparrow_ said:
Let us know if it's going to fix the issue wiping and resetting everything please!!!
Click to expand...
Click to collapse
Of course it didn't fix anything...

Jaco2k said:
Proximity sensor is working fine - there is a bug elsewhere on the firmware that does not lock the screen when it is blacked out
Click to expand...
Click to collapse
This has been an issue since the release. Do you have a link to where you read this information? If it is the firmware maybe someone can look into the settings and see if needs a tweak..
Sent from my [device_name] using XDA-Developers Legacy app

j0hnee said:
This has been an issue since the release. Do you have a link to where you read this information? If it is the firmware maybe someone can look into the settings and see if needs a tweak..
Sent from my [device_name] using XDA-Developers Legacy app
Click to expand...
Click to collapse
I have reported this to Funk wizard on the OOS support thread and he said he cannot reproduce it anymore on the latest test build, so... We have to wait for next firmware release and see if that is indeed the case

Pocket unlock

Had anyone experienced their device being unlocked while in their pocket. Mine had several times, even some quick toggles have been changed from where I had them set. Apps opened, not just opened but digging into multiple button presses. Even today mi wife says I called her twice while phone in pocket. I use fingerprint security with pin backup and somehow phone is bypassing both of theses in my pocket. I've tried numerous times to replicate out of my pocket with no avail. I'm on stock TMobile no mods or rooted.

anoymonos said:
Had anyone experienced their device being unlocked while in their pocket. Mine had several times, even some quick toggles have been changed from where I had them set. Apps opened, not just opened but digging into multiple button presses. Even today mi wife says I called her twice while phone in pocket. I use fingerprint security with pin backup and somehow phone is bypassing both of theses in my pocket. I've tried numerous times to replicate out of my pocket with no avail. I'm on stock TMobile no mods or rooted.
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Click to collapse
It happened many times for me.. you might be having Smart Lock enabled... even then, proximity sensor on OnePlus 7 Pro isn't good.. but disabling smart Lock should fix your issue

Yeah I checked and smart Lock has always been off

I encountered the same issue today

anoymonos said:
Yeah I checked and smart Lock has always been off
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Weird. Do you have fingerprint lock enabled?

Yes I do. From what I can find on the web previous OnePlus devices had a Pocket Mode which is not present on the 7 pro. But viewing T-Mobiles website under settings list it shows it is in the utilities section under settings. But not on my phone. I even searched for it with the search option at the top of settings menu.

I've also noticed that in settings under utilities there is a section called app locker, when I click on it, it asks for pin and then just resorts back to the utilities menu giving me no option to add apps to list. It does nothing.

anoymonos said:
Yes I do. From what I can find on the web previous OnePlus devices had a Pocket Mode which is not present on the 7 pro.
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Click to collapse
What Pocket Mode did (I had it on my 3T) was ignore screen touches, if the proximity sensor sensed an object nearby (assuming it was your pocket).
Even without Pocket Mode, a press on the screen, or movement of the gyro should only turn on the "ambient display" screen. You can't do anything from that screen except scan your fingerprint (which you confirmed you have fingerprint security enabled). So I'm puzzled how the butt dials or other things occurred in your pocket.
I suppose it's possible the power button is being accidentally pressed in your pants. Which brings up the lock screen - slightly different from the ambient display screen, as it gives access to the quick toggles, camera and voice assist. But it would seem like a strange combination of accidental power button pressing and screen touches happening in your pants, to make the things you mentioned happen. TWSS

Also the fingerprint is disabled whenever I take my phone out of pocket,It says too many attempts

Yes I also get that message

RISHI RAJ said:
Also the fingerprint is disabled whenever I take my phone out of pocket,It says too many attempts
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Got this very message this evening along with flight mode being activated. Pocket mode badly needs to be reintroduced by OnePlus

Can anyone who has converted to international firmware confirm that pocket mode is or is not present in the settings under utilities?

anoymonos said:
I've also noticed that in settings under utilities there is a section called app locker, when I click on it, it asks for pin and then just resorts back to the utilities menu giving me no option to add apps to list. It does nothing.
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Click to collapse
Why don't you put on your pocket with the screen facing outside?
Sent from my POCOPHONE F1 using Tapatalk

Hank87 said:
Why don't you put on your pocket with the screen facing outside?
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Click to collapse
Because of the job that I have. I work with heavy steel sharp and blunt edges , not willing to chance my beautiful screen

anoymonos said:
Can anyone who has converted to international firmware confirm that pocket mode is or is not present in the settings under utilities?
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Click to collapse
Not to be found :good:

I've had the same issue, but temporarily solved or at least appears to have by turning off lift to wake

Never had lift to wake on as I assumed it would cause issues like this

Hey Guys what screen mode Do You use,I used Nature mode but it's on a warmer side & can't adjust sliders.Can I change through a custom kernel?

If you just look in the settings there is custom mode under natural that allows adjustment. Stock room stock kernel.

anoymonos said:
If you just look in the settings there is custom mode under natural that allows adjustment. Stock room stock kernel.
Click to expand...
Click to collapse
In advanced there is but nothing in nature mode

Proximity sensor and others not working properly after android 10 update

My Pixel 3's proximity sensor reads 0cm after android 10 update(using Sensors Multitool), and double tap to wake and lift to wake not working.
I've search on the internet and I read the post of "FIXED - Android 10 - Sensors Bug". and also tried using proximity sensor reset or calibrate app, but all seem not working.
In my case, all other sensors works perfectly(Active Edge,Ambient Light Sensor, Auto-brightness, Accelerometer, Auto-rotation), but proximity sensor have reading of 0cm all the time. Which make the screen black when having a phone call. And double tap/lift to wake is not working(although my accelerometer is working according to sensors multitool).
I don't have screen protector, and this problem happened just after i first updated it to android 10. so i think it might be just a software problem.
I had the october update already, but it is not fixed.
And this is a phone that never oem unlocked or rooted, no trwp installed ever, so it might be a different problem rather than that FIXED one.
I live in a country that I could not send the phone back for repairing or replacement, and i have to use adb sideload to install every ota
(and most of time when I switch my camera to frontfacing camera, it will buzz and vibrate, but when i switch back to rare and back to front, it can be fixed. this is another small issue, but it happened before this update already, maybe i just need to mention it)
Any idea what might cause this and how can I fix them?
Thanks.

https://forum.xda-developers.com/showthread.php?t=3967525&p=80233629

TonikJDK said:
https://forum.xda-developers.com/showthread.php?t=3967525&p=80233629
Click to expand...
Click to collapse
i read this already and my issue is not the same one as mentioned...
in that issue, all sensors are dead, but not in my case.
my device is never unlocked or rooted, no twrp installed, so maybe nothing has right to write the persist?
and if it is the same one, it should be fixed in october patch, but mine is not FIXED at all.

zhangcx93 said:
i read this already and my issue is not the same one as mentioned...
in that issue, all sensors are dead, but not in my case.
my device is never unlocked or rooted, no twrp installed, so maybe nothing has right to write the persist?
and if it is the same one, it should be fixed in october patch, but mine is not FIXED at all.
Click to expand...
Click to collapse
I factory reset my device yesterday and it fixed a lot of errors I was getting. Have you tried factory reset?
Be sure the phone has backed up to the google drive

Accidental Fingerprint on the f2 pro

Whenever my hand lands on the fingerprint when iam holding the phone it vibrates and its annoying unlike my previous k20 pro i didnt face this problem there must be some toggle or settings that i can enable to remove this problem any suggestions ????? Thank you ....

BassilZ said:
Whenever my hand lands on the fingerprint when iam holding the phone it vibrates and its annoying unlike my previous k20 pro i didnt face this problem there must be some toggle or settings that i can enable to remove this problem any suggestions ????? Thank you ....
Click to expand...
Click to collapse
Add two fingerprints
Sent from my POCO F2 Pro using Tapatalk

Thaiban said:
Add two fingerprints
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How is tha gonna stop accidental fingerprint detection and vibration??

The solution is to deactivate the fingerprint sensor ?
More seriously, there is no false detection, the sensor is doing its job, as soon as it feels a finger it tries to visualize the fingerprint, I do not see what is boring, If it wasn't so sharp it would be a nightmare to unlock the device !

coyot352 said:
The solution is to deactivate the fingerprint sensor
More seriously, there is no false detection, the sensor is doing its job, as soon as it feels a finger it tries to visualize the fingerprint, I do not see what is boring, If it wasn't so sharp it would be a nightmare to unlock the device !
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Click to collapse
No, you're wrong. It could be set to only vibrate when it detects a correct fingerprint. Which would be much more logical in my opinion. Or give the option to only activate the fingerprint sensor after power button is pressed.

popoyaya said:
No, you're wrong. It could be set to only vibrate when it detects a correct fingerprint. Which would be much more logical in my opinion. Or give the option to only activate the fingerprint sensor after power button is pressed.
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Click to collapse
the vibration is not there to validate the unlocking, something that we see anyway when the home screen opens, but to say that the analysis of the finger starts and that we are at the right place..
The last option might be fine for you, but personally it's a waste of time having to press a key before I can scan my finger, not sure Poco implements this In a future update ! ?

coyot352 said:
the vibration is not there to validate the unlocking, something that we see anyway when the home screen opens, but to say that the analysis of the finger starts and that we are at the right place..
The last option might be fine for you, but personally it's a waste of time having to press a key before I can scan my finger, not sure Poco implements this In a future update !
Click to expand...
Click to collapse
These options should be there for those who want them, they're easy to implement. Options are good I too find it annoying reaching into my pocket and having the phone light up and vibrate unintentionally.

Yeah noticed that also here where it rarely happend with my k20. It's just the new fingerprint placement.

popoyaya said:
These options should be there for those who want them, they're easy to implement. Options are good I too find it annoying reaching into my pocket and having the phone light up and vibrate unintentionally.
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Click to collapse
Yes indeed having more options is positive, I'm just saying that I don't think they will, as it's a pretty special option that very few require.
Normally if you are looking for the device in the pocket, it should not turn on or vibrate because it is deactivated by the proximity sensor, in any case mine remains as dead if I hide the part upper screen..
I hope for you that a function will emerge

For me, it is clear that the "old" hardware fingerprint sensor is much better than the modern software sensor that's imposed on new devices.
But we cannot change this, so yes : some options for lock screen vibration activation-deactivation are welcome. Me too don't like to feel the phone vibration every time I touch accidentally the screen trying to extract something of my pocket, including the phone.

BassilZ said:
Whenever my hand lands on the fingerprint when iam holding the phone it vibrates and its annoying unlike my previous k20 pro i didnt face this problem there must be some toggle or settings that i can enable to remove this problem any suggestions ????? Thank you ....
Click to expand...
Click to collapse
You can disable 'haptic feedback' in the settings, it will disable the fingerprint sensor's vibration too.

Lowxorx said:
You can disable 'haptic feedback' in the settings, it will disable the fingerprint sensor's vibration too.
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Click to collapse
But that disables vibration system wide doesn't it?

oroboros74 said:
But that disables vibration system wide doesn't it?
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Click to collapse
Yes, only for interactions like button press, gestures,etc.