Strange mobile data problems - OnePlus 7 Pro Questions & Answers

Hi.
I noticed that after being connected via WiFi for a longer time, e.g. during work at the office and then when I go out of WiFi range and phone switches to mobile data some apps don't seem to be able to receive mobile data or don't see the connection at all. E g. Waze (shows "waiting for network") and OnePlus community app can't read contents. Chrome browser works without issues at the same time.
Only reboot fixes it.
Anybody experiencing similar issues?

Not sure how related it is, but I was having problem with my vpn. When I got off wifi it would not automatically connect and apps wouldn't have data, there were some other symptoms that I don't remember now. Anyway going to developer settings and turning on mobile data always active fixed the problem for me, might be worth a shot.

Same here

C3C076 said:
Hi.
I noticed that after being connected via WiFi for a longer time, e.g. during work at the office and then when I go out of WiFi range and phone switches to mobile data some apps don't seem to be able to receive mobile data or don't see the connection at all. E g. Waze (shows "waiting for network") and OnePlus community app can't read contents. Chrome browser works without issues at the same time.
Only reboot fixes it.
Anybody experiencing similar issues?
Click to expand...
Click to collapse
Yeap, I use nordvpn, ones I leave my house using wifi and vpn, I loose data when switching to lte.
I don't have this problem with my op6.

Thanks for your input. So it looks like it would maybe be worth it posting about this issue in the OnePlus support forum.

I just noticed default 4G network mode is not the one I used to have on all my previous devices. (See attached picture). I'll try to switch to LTE Global and will be checking whether it changes anything.

Related

[Q] Will WI-FI issue be fixed on CyanogenMod(Gingerbread)?

I've been having Wi-fi issue's ever since i bought the phone, traded it in for another one, and still had the wi-fi issue.
MY WI-FI issue was:
My phone would connect to my router the first time, and if i restart my phone the Wireless Symbol is still connected, but there are errors not letting me connect to the MARKET, or the WEB BROWSER!
i'm very upset! but i do love this phone, and i hate that this one wifi issue is ruining it for me!
i dont want to keep on factory resetting it over and over again!
I don't want to:
ROOT It
QUESTION:
WHAT CAN I DO TO FIX THIS? :[
Wait for GB or nothing
Sent from my LG-P999 using XDA App
what percentage would u give it that the wi-fi issue will be fixed in the next update?
It seems the wifi problem is caused by the bloatwares, probably myaccount. either way, after I uninstall those my wifi works like a charm.
how were u able uninstall them?!
aston60 said:
how were u able uninstall them?!
Click to expand...
Click to collapse
Root........
I have this issue sometimes. I can get the wifi to work by:
1. Turning off wifi
2. Turning on 4G data
3. Turning off 4G data
4. Turning on wifi again
Hope this helps.
I had a similar problem. Wifi would show connected to my router, but it would only sporadically let me actually access anything (market and browser).
Then, by chance when I was trying to use the browser, I got a message that read: You do not have the correct data plan for this device.
I hit the chat support on T-Mobile. Apparently, a feature had not been enabled on my service. (My SIM was in my Nokia N900 before and it worked fine on HSPA+). The support tech enabled it and my G2x was working in 10 mins. Never had any more problems.
There was no charge and no change in my data plan -- it was just some config thing about my account.
i23mix said:
I have this issue sometimes. I can get the wifi to work by:
1. Turning off wifi
2. Turning on 4G data
3. Turning off 4G data
4. Turning on wifi again
Hope this helps.
Click to expand...
Click to collapse
It's a shame LG has forced its customers to do weird dances just to get basic functions to work.
Do you have a trick to get the battery to last a day?
I'm having the same problem
Sent from my LG-P999 using XDA App
Root and uninstall myaccount that's the only way working 100% I just did my friends phone.
Sent from my LG-P999 using XDA App
If you are having WiFi problems with stock ROM, it is either your hardware (unlikely) or possibly an issue with your TMo account and/or SIM. I have had no issues with mine - either before or after rooting and flashing a few ROM's. I have My Account still working - no effect.
If you are looking to CM7 to make it better - not in the immediate future. I have it on another device, and a notable issue with CM7 WiFi is that it is not as strong or stable as stock.
You should get TMo tech support on the phone and have them address your problem. If a tweak to your data account and/or a new SIM doesn't fix it - you should demand a replacement phone.
All this assumes it is not problems with your WiFi Router - I have had a few issues with some where having more then one or two devices active caused connection problems.
jcbofkc said:
It's a shame LG has forced its customers to do weird dances just to get basic functions to work.
Do you have a trick to get the battery to last a day?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1054420
follow this link for you battery
I rooted the device, and removed carrier preloaded apps and made sure my wifi was set to not disable when the screen turned off. I had had issues with wifi calling before and after all that, the audio is crisp and the wifi rarely drops
work around
With a stock configuration you can clear
this problem when it occurs with
setdns app (free).
It restores working dns configuration.
When this is NOT sufficient you may also have to
disable then reenable your wifi. I installed a one-click
wifi on/off app (free) for this.
This is also necessary to force a reconnect when you
go in and out of a memorized wifi zone - it will rarely
reconnect automatically.
I found that rooting the device and freezing the bloatware
only improves the situation only slightly so I don't believe it's
worth the time.
This is at least the 4th wifi thread that's been opened and I've
posted this workaround before. Can we sticky one of these??
read my post here this will fix your problem
http://forum.xda-developers.com/showthread.php?t=1059950
.

Switching between WLAN & WWAN?

so I am curious if anyone has run into this issue (or if it's not an issue and rather it's just the way the phone behaves, perhaps someone can tell me if there is a workaround in settings?):
it seems to me that turning wifi on doesn't always make wifi the active connection. it's intermittent, but it appears to happen frequently.
I found out because I started to download some stuff out of my audiogalaxy collection (which REQUIRES wifi, it doesn't let you do it on mobile data) and it kept telling me to enable wifi to continue downloading.
speed tests confirmed that I was on mobile data, not wifi... even though wifi was turned on and connected.
I've also noticed that occasionally, you'll turn wifi on and it won't replace the mobile data icon... I imagine it's all related.
any of you guys encountering this or should I go get myself a replacement?

[Q] [WeirdBug][FalconPro] Images not loading when connected to wifi network alone

When I connect my mobile to the home wifi network, the images in the Falcon Pro app are not loading. Instead, it shows just a "X" in that place and when I tap on it, it just gives me a popup that only says "Error". Also the problem is app specific and the problem is also network specific.
I can see all the other images loading properly in other apps like Facebook (but I haven't exhausted the possibility of other apps being a victim of this silly thing). Also, I can see that the images load properly when I go to Falcon Pro through my phone's 3G network.
I posted this problem on the Falcon Pro thread but that thread is likely to be dead.
Is there any solution for this? Restarting the phone and uninstalling and re-installing the app didn't work either.
UPDATE
The app works perfectly if I use a VPN to connect through my wifi. Also, this is the case with Carbon for Android too. Works only on 3G and the VPN. Something is terribly wrong with my internet connection.

Anyone else have wifi issues with GS7?

I can connect to the wifi in my office at work. I can browse the internet with chrome and I can even perform a speed test with the speedtest app. However, I cannot download or update apps from the play store. I can do these things via network data. A co-worker has no problem with her GS6 on the same network. Anyone else having this problem?
Nope. And works fine on other WiFi networks?
Sent from my SM-G935F using Tapatalk
---------- Post added at 12:04 AM ---------- Previous post was at 12:02 AM ----------
Most likely being blocked by firewall or the like but that doesn't explain why your colleague can use fine
Sent from my SM-G935F using Tapatalk
Haven't tried any other network yet, but I will this evening. Also need to mention another co-worker got a GS7 yesterday and is experiencing the same problem as me. He didn't mention another network and I realize that will be an important piece of information.
Would a firewall allow me to browse and speedtest?
Mine has the exact same issue. It simply won't use wifi for apps other than Chrome. I tried doing some recovery mode steps I found on another site, but to no avail. I have tried it on my network at work and then my home network and still the same. I am going by the Verizon store tomorrow to hopefully get it resolved, unless someone in this arena knows what to do.
Same here. Got my S7 yesterday and 1. Play store will not download apps on wifi but I can browse surprisingly. 2. It seems my wifi signal is weak. I have tried using both my 5 and my 2.4 off my router. Same issue. Taking it tonwork today to see how it does.
Update, but no solution. I am able to do everything on my home wifi network. However, my office network WILL allow me to browse with chrome, do a speedtest, DOWNLOAD apps from Amazon. It will NOT let me download or update apps from the play store and it will not let me stream from Pandora.
Does this make sense to anyone?
My wifi issue is a bit different. It seems to randomly connect/disconnect me at work, but my home network is fine. Never had an issue before this phone.
I had a similar issue and a reboot of my router fixed it..The issue was most notable when downloading from the market
Maybe we don't go to work. Problem solved. lol
Had the same problem as you guys, found this on another site posted in 2014 by djsusant - worked for me
1. SWITCH OFF YOUR MOBILE DATA.
2. SWITCH ON YOUR WI-FI.
3. SWITCH ON FLIGHT MODE.
4. RESTART YOUR PHONE. (KEEP ACTIVATED FLIGHT MODE & WI-FI)
5. AFTER RESTART DON'T SWITCH OFF FLIGHT MODE.
6. OPEN GOOGLE PLAY. WAIT FOR OPEN.
SEE IT WILL OPEN GOOGLE APPS
7. NOW YOU CAN SWITCH OFF FLIGHT MODE.
Hope that helps
kmyers8807 said:
Had the same problem as you guys, found this on another site posted in 2014 by djsusant - worked for me
1. SWITCH OFF YOUR MOBILE DATA.
2. SWITCH ON YOUR WI-FI.
3. SWITCH ON FLIGHT MODE.
4. RESTART YOUR PHONE. (KEEP ACTIVATED FLIGHT MODE & WI-FI)
5. AFTER RESTART DON'T SWITCH OFF FLIGHT MODE.
6. OPEN GOOGLE PLAY. WAIT FOR OPEN.
SEE IT WILL OPEN GOOGLE APPS
7. NOW YOU CAN SWITCH OFF FLIGHT MODE.
Hope that helps
Click to expand...
Click to collapse
Thanks , I tried that when I got to work. It didn't help. I found out that I can download and stream from amazon music but I cant download or stream from the play store or pandora. I wish I knew more about networking, I'd check the settings on our routers.
Having similar problem on home wifi. I have reset home router. I can download and update if I turn off wifi. With wifi on I can browse with chrome. Have to keep turning wifi on and off to do things.
have the same issue except it will work at the store I purchased at but not at home. Tried every remedy but factory reboot so far. There is a great signal to the phone at home but won't download any apps. Facebook etc seem to come in but I didn't purchase this phone for FB. Any help will be appreciated as Samsung reps have been no help.
Pandora isn't working on mine either, not sure if it's a wifi issue only as service is very poor here (much worse than the old G3, tradeoff for battery I spose) so cannot isolate the cause. Will do later. The steps above didnt fix it.
No Pandora and not being able to read the SD card from cpu will probably be deal breakers for me if they aren't fixed within the 30 day trial. Shame, because there's a lot to like with it.
I can say just one thing - at least on the 802.11n networks the signal reception is much lower than e.g. on Sony Xperia Z3 compact .... that is little disappointing .... I was kinda hoping that brand new super ultra class phone with a/b/g/n/ac modem will have also super ultra good signal reception ...
I have the edge and I'm experiencing similar issues. I've also noticed that backups and even ones through Google photos will not work on wifi.
My previous response seems to be only temporary. Ive been doing the DNSet app and it works. So it looks like something on googles end, hopefully they fix it soon
I bought a GS7 edge and have faced the same issues. Unable to download/update any apps via wifi at home. Using a netgear AC router. All my other devices work fine. I've tried restarting the router. Didn't help. Tried both 2.4 and 5G connections as well. What's weirder is the phone works flawlessly on other wifi networks (school and the best buy store I bought it from when I went back to talk to them about it, it even worked off a tethering connection off the rep's phone)
Try switching wifi secirity from AES to TKIP. It helped me with S6 wifi issues
UPDATE
ashabaik said:
I bought a GS7 edge and have faced the same issues. Unable to download/update any apps via wifi at home. Using a netgear AC router. All my other devices work fine. I've tried restarting the router. Didn't help. Tried both 2.4 and 5G connections as well. What's weirder is the phone works flawlessly on other wifi networks (school and the best buy store I bought it from when I went back to talk to them about it, it even worked off a tethering connection off the rep's phone)
Click to expand...
Click to collapse
UPDATE (3/15/16)
So we were able to fix the issue as of last night by changing the advanced settings of the network we were connected to on the phone to static IP. This fixed the google play app issues but oculus apps still wouldn't download. We then turned off enhanced 4G LTE and that seemed to remedy it. Phone as of now works fine, hoping this doesn't cause anything else but will be talking to store reps about this soon.

No mobile data connection

Hi All,
my Moto g7 power is unlocked and has LOS18 (lineage-18.1-20210814-nightly-ocean) installed.
I am seeing the following behavior for some time now:
The mobile data connection of my phone works fine and the LOS-Toolbar is also showing the correct icon for the available data connection.
When turning the mobile data connection off and after some time back on again the mobile data connection works and is available.
(The mobile access to the internet is actually available and most apps are working fine)
But the toolbar-icon is still showing the little "x" which would mean that no data connection is available, or at least the OS somehow thinks that no connection is available.
Additionally some apps are not working properly since they rely on the OS info if a data/internet connection is available or not.
So these apps simply say "no internet connection", and don't work.
I can just fix this problem by doing a restart of the phone.
Maybe somethings going wrong with the captive-portal check of LOS or sth similar, I don't know.
Is anyone else maybe experiencing this issue?
Would be great to get some help here.
Thanks in advance!
Cheers
​
PietZeHut said:
Hi All,
my Moto g7 power is unlocked and has LOS18 (lineage-18.1-20210814-nightly-ocean) installed.
I am seeing the following behavior for some time now:
The mobile data connection of my phone works fine and the LOS-Toolbar is also showing the correct icon for the available data connection.
When turning the mobile data connection off and after some time back on again the mobile data connection works and is available.
(The mobile access to the internet is actually available and most apps are working fine)
But the toolbar-icon is still showing the little "x" which would mean that no data connection is available, or at least the OS somehow thinks that no connection is available.
Additionally some apps are not working properly since they rely on the OS info if a data/internet connection is available or not.
So these apps simply say "no internet connection", and don't work.
I can just fix this problem by doing a restart of the phone.
Maybe somethings going wrong with the captive-portal check of LOS or sth similar, I don't know.
Is anyone else maybe experiencing this issue?
Would be great to get some help here.
Thanks in advance!
Cheers
​
Click to expand...
Click to collapse
I got the same problem it sounds like
When i get the x meaning no service i turn off my mobile radio power then back on and it works again

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