phone locked after corrup flash - Sony Xperia XZ Premium Questions & Answers

So tried to downgrade to 7.1.1 some thing went wrong got boot loop so tried to flash to pie it was working for a few days then after I turn off to charge it went to setup on restart and will not let me go past wifi and PC companion says my phone is locked what happened? On xz1 forum they say this happen some time and to reset phone but how do I do this.

So since no one could help me here and have warranty still I sent phone to sony and they said memory is corrupted due to update and will be sending me a new phone. My warranty finish in June so good this happened before that.

I'm glad knowing your problem is over, anyway if one counts with the warranty the best thing to do is not to touch or interfere the device in any way, it could precisely provoque the warranty to be void

Zur75 said:
I'm glad knowing your problem is over, anyway if one counts with the warranty the best thing to do is not to touch or interfere the device in any way, it could precisely provoque the warranty to be void
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Click to collapse
Yes this is why I post this to show this is a software problem not physical problem. I love the xzp and will buy another for now I'm using my z5p.

Related

[Q] Opinions please!

I have sent my sensation back for repair after totally bricking it in the process of returning my device to s-on.
My phone was completely dead, no response from charging, no response from computer adb, fastboot just DEAD!
I tried to supercharge my battery to make sure the recovery was not to blame but no joy there either.
My question is, with my phone in this state, will htc repair be able to tell that i have voided my warranty?? I told them that this happened during an ota update
Any opinions or comments from those who have done the same would be appreciated.
bobsie41 said:
I have sent my sensation back for repair after totally bricking it in the process of returning my device to s-on.
My phone was completely dead, no response from charging, no response from computer adb, fastboot just DEAD!
I tried to supercharge my battery to make sure the recovery was not to blame but no joy there either.
My question is, with my phone in this state, will htc repair be able to tell that i have voided my warranty?? I told them that this happened during an ota update
Any opinions or comments from those who have done the same would be appreciated.
Click to expand...
Click to collapse
Hi,
Sorry to hear about your predicament.
Did you actually manage to get S-ON ?
If not ,then it will be obvious what you have done.
No point in lying about it .
Just come clean or they will think you are taking the p*$$
malybru said:
Hi,
Sorry to hear about your predicament.
Did you actually manage to get S-ON ?
If not ,then it will be obvious what you have done.
No point in lying about it .
Just come clean or they will think you are taking the p*$$
Click to expand...
Click to collapse
I bricked my phone in the final step of returning to s-on...fastboot reboot-bootloader.....ok.....no response from phone DEAD.
Since posting i have checked the tracker for my phone repair and it says that it has been shipped today with no mention of cost. Obviously i haven't recieved the device yet but it looks very promising.
After reading many nightmare stories regarding htc uk repair service, if the information that i have just seen on the tracker is true i.e. phone recieved on 22nd. - dispatched on 23rd., i think that is excellent service especially considering the nature of the fault.
I'll be more buoyant when the phone is in my hands though!
malybru said:
Hi,
Sorry to hear about your predicament.
Did you actually manage to get S-ON ?
If not ,then it will be obvious what you have done.
No point in lying about it .
Just come clean or they will think you are taking the p*$$
Click to expand...
Click to collapse
Yes, they will try to find every reason to make sure the repairs are not covered under warranty...if they dont, then you can say it was your Good Luck!!!
bobsie41 said:
I bricked my phone in the final step of returning to s-on...fastboot reboot-bootloader.....ok.....no response from phone DEAD.
Since posting i have checked the tracker for my phone repair and it says that it has been shipped today with no mention of cost. Obviously i haven't recieved the device yet but it looks very promising.
After reading many nightmare stories regarding htc uk repair service, if the information that i have just seen on the tracker is true i.e. phone recieved on 22nd. - dispatched on 23rd., i think that is excellent service especially considering the nature of the fault.
I'll be more buoyant when the phone is in my hands though!
Click to expand...
Click to collapse
Hi,
Hope all goes well.
Well, as I know, some people sent their sensation back to repair with ENG OFF and did not really got into any trouble with warranty problem.
Think about it...How would they know? You cant get the phone to boot up, so how would they? They will just reflash the phone through the original process or replace the board inside. They dont have the time and money to go looking for evidence of you voiding the warranty. Its cheaper for them to reflash the phone than to see what you did. Not sure how they do it, but I know they have a method that most of us cannot do. Wont cost them much, at all. Im sure its related to a jtag. They will hook up the board to a device that will reflash the software.
Matt
Just an update to the situation.
I recieved my phone back today fully repaired, new PCBA-mainboard etc. etc. un-branded, un-locked. Was told it would have the latest os installed but came with 2.33 but i've successfully upgraded it. Now to play (a lot more carefully this time!).
For those who totally brick there phone like i did, take heart from my escapade but, perhaps i was just lucky!

Did i just brick my phone?

I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App
and1kar said:
Did you flash first the ruu that came with your phone?
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
Nope i used the tmous 1.50.
I am pretty sure you forgot to run the RUU, and sadly yes I have to inform you that it is bricked :/
xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Click to expand...
Click to collapse
Sounds like you bricked it, yes :s
Thanks for the replies guys.
Since i got it from craigslist my only hope is paying htc to repair it i'm assuming?
It should still be covered by the original warranty right?
LooieENG said:
It should still be covered by the original warranty right?
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Click to collapse
Just got off the phone with HTC. It is still covered under their warranty. Hopefully since all my void stickers in good standing, I have no physical damage, was able to get the CID back to Tmous and the write secureflag3 went through, there will be no reason to deny it. Here is hoping! I think EXT4 recovery is still on there though. Hopefully it will be so bricked that they will have to reset it and reload the software to be able to do anything with it
Hope you manage to get it fixed!
A question, I have yet to root my XE, but is SUPERCID a must on a sim free phone if you want to flash roms?
the fact is that if it is so bricked that it won't turn on at all they won't check it further. many members achieved to get a new phone as replacement
Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty
bonesy said:
Just make sure you tell HTC you are the original owner and didnt get it from craigslist.Also DO NOT UNDER ANY CIRCUMSTANCES Mention any hacking forums like XDA,or ROOT, Just claim that it said "an update was available" so you chose to update and the battery died.I've had free repairs under warranty by using that same advice, A friend of mine mentioned root on his nexus one and they charged him for repair even though it was a month old as he voided the warranty
Click to expand...
Click to collapse
I definitely didnt mention xda or flashing roms or anything, and I told them i received it as an anniversary gift (even though i really did get it from craigslist). Told them i rebooted the phone and it just never came back on. Which really is what happened while leaving out a few details lol.
I wonder what would them HTC guys think if they are already among us
same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
xsteven77x said:
I think i just bricked my phone. I am trying to return to S-on and after following all the instructions in the main sticky, i wrote the SUPERCID back to tmobile, and put in the writesecuflag 3 command, and rebooted the bootloader. Now the phone will not turn on at all. Won't power on regular and cannot turn it on into the bootloader. When i plug the phone into the computer QHUSB-DLOAD comes up in the device manager as to what it is saying it is attatched as. Adb shows no devices and RUU's cannot find the device. Omg i really hope i didnt hose this phone.
Click to expand...
Click to collapse
poktangju said:
same thing happened to me the other day on my evo 3d...gonna send it in to htc as well...hope they won't know...what are the chances of them getting the phone to turn on??
Click to expand...
Click to collapse
From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went. I have read some HORROR stories about people sending there phone to HTC and it become missing in action for MONTHS. I really pray to christ that does not happen to me.
O/T a little bit, but how come with just about any other "thing" in life a warranty is good and is tied to the object and not to the person. Even though i got this phone off of craigslist, why should that have ANYTHING to do with it. The phone is the phone and the warranty is the warranty regardless of whose possession it is in. I just don't think tmobile should be able to do that. Also i think it's BS that if you buy a brand new phone and it breaks 2 days later, they give you a refurb and not a new one. How do they get away with this ****!
i think im gonna take my chances as well...the person i talked to at htc did say that if the damages were caused by me then i would have a choice to pay them to fix if not i would have to pay $35 to get the phone back...so this could end up costing the shipping to send phone and the $35 to get the phone back.
xsteven77x said:
From everything i read online it really seems hit or miss depending on the technician you get. More often than not they seem to let things slide even if it seems obvious that they should have been able to see it was rooted etc. Here is hoping . I'm gonna send it out tomorrow and will keep this thread updated with developments if anyone is interested in how it went.
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Click to collapse
Just wondering how this has progressed. Did you send your phone to HTC? Did they say what the potential repair costs could be?
Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!
did you get your phone back?
xsteven77x said:
Well i sent it out on 12/21 and they received it on 12/28. On the tracking website, it says "In repair". From experience, if it is going to have any issues or gonna charge you any money, it says under review until you have spoke to them and made arrangements or paid them. One thing that is pissing me off good is that every day, the day it says it was received is changed. So everyday i have checked, it went from saying received on 12/28, to 12/29, to 12/30, and now 1/1. So i dont know if that is just the way the system works, or if they are trying to sheist me and take forever and a day like some of the horror stories i have read. Not really sure what their is to do but send a replacement since it is hard bricked and cannot be resuscitated even with professional tools from all the research i have done online. In the meantime, i bought a galaxy s 2 and am LOVING it, except for the lack of development in comparison to here in sensation land!
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[Q] Odd Phone Behavior after flashing H810PR10 (Lost 30GB of memory?)

It would appear that, in my habit of ruining everything, I failed the low effort boot and bricked my new LG G4. Thankfully, I remembered that in this instance you can flash the stock firmware to return to default. Unfortunately, the US firmware wasn't available, but apparently the Puerto Rico one was. I flashed that and got my phone back working just fine, kind of.
First, it doesn't lock normally. Usually, I set it to the 10 minute lock delay, where I just have to swipe unless 10 minutes have passed, then it requires the password. Instead of going to a lock screen, it skips that and just goes right into the phone. It's probably a settings thing, but it's weird.
The worst thing is that I have apparently lost 30GB of storage to "miscellaneous". When I plug it into my computer, it says that I only have 1GB of storage on the whole phone. What is going on here?
Same thing happened to me. Your not gonna be able to flash anything else because of the space on the phone, and can't get the System Image onto a MicroSD card to try and fix it either. I tried both then I just called up AT&T and told them about a problem which I did encounter with the flash making noise when turned on. They replaced the phone
Not sure if there is an actual work around to get the space back but what happened was you flashed it to the wrong partition.
I have the same issue. No one has figured it out yet
TheProblemCauser said:
Same thing happened to me. Your not gonna be able to flash anything else because of the space on the phone, and can't get the System Image onto a MicroSD card to try and fix it either. I tried both then I just called up AT&T and told them about a problem which I did encounter with the flash making noise when turned on. They replaced the phone
Not sure if there is an actual work around to get the space back but what happened was you flashed it to the wrong partition.
Click to expand...
Click to collapse
The problem is that I'm not encountering any issues like that so far. I doubt that they'd replace an issue caused by failed root.
Sorry for the double post, but is there any way that I can create a situation where I could get my phone replaced? I just got it, so it still is under warranty.
Flash the ATT system image back on to it and brick it is about your only option.
Sent from my LG-H810 using Tapatalk
Nynten said:
Sorry for the double post, but is there any way that I can create a situation where I could get my phone replaced? I just got it, so it still is under warranty.
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Click to collapse
Best case scenario would be to call them up and tell them your phone got bricked due to an update. Then let them know that you needed the said phone in a working condition until you can get a replacement.
Or tell them a bull**** problem, normally they send you the replacement then you ship yours out to them. Done this twice already I'm on my 3rd G4
TheProblemCauser said:
Best case scenario would be to call them up and tell them your phone got bricked due to an update. Then let them know that you needed the said phone in a working condition until you can get a replacement.
Or tell them a bull**** problem, normally they send you the replacement then you ship yours out to them. Done this twice already I'm on my 3rd G4
Click to expand...
Click to collapse
Can I just take it to the shop bricked "from an update" and get a new one there or do I have to mail it in?
How do I flash the stock att .Img with a full system data. Sorry of this is a noob question
Nynten said:
Can I just take it to the shop bricked "from an update" and get a new one there or do I have to mail it in?
Click to expand...
Click to collapse
You probably can. Its still under warranty so you should still get it replaced
TheProblemCauser said:
You probably can. Its still under warranty so you should still get it replaced
Click to expand...
Click to collapse
You can take it to a shop, but they will still call customer service and you will have to mail it in still. I paid extra to have a next day replacement.
Was told they don't switch phones in store anymore. Had a few local friends confirm their warranty replacements were done the same way from in store. I'm not sure if that is a national policy, regional, or local. I can say I did like it better when they could switch out in store.
Anybody come up with another solution besides sending the phone back??? I won my phone off a att contest. So I doubt if att will do anything about it. Plus I can't install the stock Img and re soft brick the phone because I don't have anymore space

Rooted phone with broken screen, please help me!

Hello guys, i really need your help! My phone sony xperia z3 is rooted and i accidently broke my screen. I forgot to unroot it and sended it to my operator to fix it and they told me it's rooted and cannot fix it for free. My question is can i unroot it now and send it to the operator again , but this time in another office to another people? :crying::crying:
If the bootloader is unlocked then they will not fix it as you do not have warranty anymore.
If you have a locked bootloader there is still a chance.
Ask for it back. Hopefully you don't need to pay postage.
To unroot it you need to just put it through PC Companion and select "repair software". Google instructions if you need to.
Wipe all the data as there will still be traces of root (factory reset the phone).
The other way to unroot is to flash a stock firmware with Flashtool, but PC companion is easier so try this first
The only complication is they might take down your IMEI number (unique number of the phone) and blacklist the phone as rooted, BUT this is highly unlikely so definitely try sending it again after unrooting and full data wipe. Likely they will get it at the new place and think it's never been rooted as they will not be able to tell. I unrooted mine this way and didn't have any trouble using my warranty.
Just make sure the Bootloader is Locked and you won't have any problems. If you don't know what the bootloader is and never purposefully unlocked it then it should be locked since you got the phone so don't worry at all and forget about this. Some people root this way to use custom kernels.
Good luck. I hope there is no problem at the next place you send it.
Dobsgw said:
If the bootloader is unlocked then they will not fix it as you do not have warranty anymore.
If you have a locked bootloader there is still a chance.
Ask for it back. Hopefully you don't need to pay postage.
To unroot it you need to just put it through PC Companion and select "repair software". Google instructions if you need to.
Wipe all the data as there will still be traces of root (factory reset the phone).
The other way to unroot is to flash a stock firmware with Flashtool, but PC companion is easier so try this first
The only complication is they might take down your IMEI number (unique number of the phone) and blacklist the phone as rooted, BUT this is highly unlikely so definitely try sending it again after unrooting and full data wipe. Likely they will get it at the new place and think it's never been rooted as they will not be able to tell. I unrooted mine this way and didn't have any trouble using my warranty.
Just make sure the Bootloader is Locked and you won't have any problems. If you don't know what the bootloader is and never purposefully unlocked it then it should be locked since you got the phone so don't worry at all and forget about this. Some people root this way to use custom kernels.
Good luck. I hope there is no problem at the next place you send it.
Click to expand...
Click to collapse
I readed the note they gave me with the phone back and it says there that the warranty is voided because of the root and every info about the phone is here on the note , IMEI , Model of the phone , so i think i don't have a chance anymore ... And yeah the bootloader is unlocked , i screwed up... I think that , after the phone IMEI is written here on the note they gave me , than they probably blacklisted it as rooted... :crying: Oh god!
Nuurtuka said:
I readed the note they gave me with the phone back and it says there that the warranty is voided because of the root and every info about the phone is here on the note , IMEI , Model of the phone , so i think i don't have a chance anymore ... And yeah the bootloader is unlocked , i screwed up... I think that , after the phone IMEI is written here on the note they gave me , than they probably blacklisted it as rooted... :crying: Oh god!
Click to expand...
Click to collapse
Sorry to hear that buddy. Some warranty centres ignore root as long as the bootloader is locked.
It's an expensive lesson to learn, but now you know to keep warranty till it expires as it's useful.
OEMs in my opinion make shoddy products to meet high demand so warranty is important to get them to fix their mistakes.
If you feel up for it maybe try replacing the screen yourself?
Otherwise it's the repair cost or a new phone
ACTUALLY. If you backed up your TA partition before you unlocked the bootloader (idk seems like you rooted by unlocking BL though) you could restore the TA partition and send it to another place and with a lot of luck they will fix it. All it takes is an employee that doesn't give a s***
But that's only if you backed up the TA and it seems like you wouldn't have.
Dobsgw said:
Sorry to hear that buddy. Some warranty centres ignore root as long as the bootloader is locked.
It's an expensive lesson to learn, but now you know to keep warranty till it expires as it's useful.
OEMs in my opinion make shoddy products to meet high demand so warranty is important to get them to fix their mistakes.
If you feel up for it maybe try replacing the screen yourself?
Otherwise it's the repair cost or a new phone
ACTUALLY. If you backed up your TA partition before you unlocked the bootloader (idk seems like you rooted by unlocking BL though) you could restore the TA partition and send it to another place and with a lot of luck they will fix it. All it takes is an employee that doesn't give a s***
But that's only if you backed up the TA and it seems like you wouldn't have.
Click to expand...
Click to collapse
I haven't back up anything, but 1. is it possible to download the DRM keys and flash it on the phone? 2. Will that fix the warranty ? 3. If i flash a thing or two on the phone can it somehow restore the warranty? 4. If i wipe data/cache dalvik will it restore warranty?
Nuurtuka said:
I haven't back up anything, but 1. is it possible to download the DRM keys and flash it on the phone? 2. Will that fix the warranty ? 3. If i flash a thing or two on the phone can it somehow restore the warranty? 4. If i wipe data/cache dalvik will it restore warranty?
Click to expand...
Click to collapse
No and don't try.
Once they're gone without a backup they're gone.
If you flash anyone elses TA partition you will brick the phone forever. You don't want to make it worse.
It's literally a unique part of the system and when you unlock the bootloader this partition gets wiped so Sony knows what you did.
Best thing now is to replace the screen yourself or at the repair centre. I hope it's not too expensive
Dobsgw said:
No and don't try.
Once they're gone without a backup they're gone.
If you flash anyone elses TA partition you will brick the phone forever. You don't want to make it worse.
It's literally a unique part of the system and when you unlock the bootloader this partition gets wiped so Sony knows what you did.
Best thing now is to replace the screen yourself or at the repair centre. I hope it's not too expensive
Click to expand...
Click to collapse
My operator wants 300$ to fix it :X , i will ask somewhere else to fix it cheaper. Or i will try to replace it by my self. And i'm from Bulgaria which makes it more expensive here it's 500 Leva...
Nuurtuka said:
My operator wants 300$ to fix it :X , i will ask somewhere else to fix it cheaper. Or i will try to replace it by my self. And i'm from Bulgaria which makes it more expensive here it's 500 Leva...
Click to expand...
Click to collapse
Ah that sucks.
Don't pay. I got my phone new for less than that.
Think through all your options maybe it was time for an upgrade anyway?
Good luck getting a working phone again. It's good you posted here because maybe someone will learn from your experience.
Warranty is important these days.
Dobsgw said:
Ah that sucks.
Don't pay. I got my phone new for less than that.
Think through all your options maybe it was time for an upgrade anyway?
Good luck getting a working phone again. It's good you posted here because maybe someone will learn from your experience.
Warranty is important these days.
Click to expand...
Click to collapse
Thank you for your help! I really appreciate it and now i learned a very useful lesson thanks to you.
Dobsgw said:
Ah that sucks.
Don't pay. I got my phone new for less than that.
Think through all your options maybe it was time for an upgrade anyway?
Good luck getting a working phone again. It's good you posted here because maybe someone will learn from your experience.
Warranty is important these days.
Click to expand...
Click to collapse
I broke my screen again after 6 months. This time i want to fix it by myself and youtube. Do you know what i need to buy from ebay, can you send me link for the right lcd, because they are so many diferrent ...? Thank you.
2010matej said:
I broke my screen again after 6 months. This time i want to fix it by msyself and youtube. Do you know what i need to buy from ebay, can you send me link ...? Thank you.
Click to expand...
Click to collapse
Totally depends on the problem dude. If you wanna get technical (beyond me I guess) could be a very small component that needs to be changed like a wire.
Could be the entire screen.
You need to do the research yourself as you're with the phone and it belongs to you.
Taking random advice might be worse in this case.
But to be safe you could buy a whole screen replacement and change it. Follow a YouTube video there's loads and find the part yourself as you need it from your country.
Id recommend not buying the cheapest screen as it might be fake. Make a judgement based on other prices and user reviews.
You might decide after looking at YouTube that it's not worth your time.
I remember replacing the battery in my iPhone and when i removed the original I burst it and the acid burnt the flex cable of the power and home button so it went from bad battery to no button functionality. Actually why I ended up with android. A happy mistake
The more you research the more you'll be able to do. Hardware isn't as simple as software as the problem and results may vary.
You guys need a new screen. this can be bought separately or with the complete housing (except back cover). The complete part is a bit more expensive but worth the money as installation is a breeze.
You might need a new backcover as well, at least new adhesive for the backcover if you manage to get if off undamaged.
Make sure to buy genuine spare parts, there are many many fakes floating around!
Refer to youtube for how-to videos, it is not that hard!
Bäcker said:
You guys need a new screen. this can be bought separately or with the complete housing (except back cover). The complete part is a bit more expensive but worth the money as installation is a breeze.
You might need a new backcover as well, at least new adhesive for the backcover if you manage to get if off undamaged.
Make sure to buy genuine spare parts, there are many many fakes floating around!
Refer to youtube for how-to videos, it is not that hard!
Click to expand...
Click to collapse
Speaking of genuine parts
Where do we get the genuine parts from?
All ads that list the hardware states that it's genuine blah blah
Im from Germany and I found this shop, they only sell original parts
http://www.schreiber-electronics.de
there are probably similar shops for your country
there are many telltale signs for fakes, especially for the back covers.
look at you original parts removed from you phone (or ifixit teardowns) and compare the pictures

Question Problem with OS Updates

I have an Xperia 5 III (XQ-BQ52).
I sent it to Sony for service after the fingerprint scanner stopped working.
I got the phone back with a new mainboard and now the phone just doesn't update. It's stuck in the old Android 11 build and it gets no OS updates or security updates.
The Xperia Companion also throws an error when I try to do the repair. The error is "UEGetPhoneInfoMissingInfo"
I tried am again in touch with Sony Support but its been a week and I still no solution. According to the latest phone call they are going to come back to me in 2 working days...
I really got fed up with this situation. Its been a month that I am not having a properly working phone.
There is no way I am sending the phone back to service. I hope they send me a new phone and get done with this.
Is there anything else I could try myself? Of course the obvious answer is flashing it with a firmware but that would void the guarantee. So I guess only thing I can do is wait?
Flashing the latest update for XQ-BQ52 with new flasher would work. It is the same as if you update via the xperia companion. Have you tried using sony Emma aplication instead? It might do a better job.
Yeah, I have downloaded Emma but it seems I have to open the bootloader in order to flash it. Wouldn't that void the warranty?
I am really pissed with Sony, they really have me in the dark with this. Its been almost two weeks and they don't tell me what to do. I tried to contact them and every time the answer is that they will have a feedback in 48hrs. Now I understand why they do so poorly in sales compared to the competition. For a business phone, that is a no go.
aggelosf said:
Yeah, I have downloaded Emma but it seems I have to open the bootloader in order to flash it. Wouldn't that void the warranty?
I am really pissed with Sony, they really have me in the dark with this. Its been almost two weeks and they don't tell me what to do. I tried to contact them and every time the answer is that they will have a feedback in 48hrs. Now I understand why they do so poorly in sales compared to the competition. For a business phone, that is a no go.
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You can flash with newflasher without having to unlock bootloader. I thought that Emma still worked with locked bootloader...
@aggelosf
My 2 Cents: I'd also recommend to stay away from that hassle and use XperiFirm to download the latest firmware for your device and use newflasher to simply flash it. The whole process should take you an hour or so.
Sure, it would have been nice if I could stay away from the hassle but the fingerprint scanner has failed again. The phone is sent to service again.
I can understand the reason for the level of success of Apple now. It's not just the marketing. It's the after sales service too.

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