Xperia Z5 shutdown with battery well over 50% - Xperia Z5 Q&A, Help & Troubleshooting

Hi all, I am experiencing some problems with the battery of my phone after doing a factory reset due to general slowdown. Here are the specs of the device:
E6653 - Android 7.1.1 - Build no. 32.4.A.1.54 (branded by Wind which is an Italian telephone company)
The problem is, after the reset the phone started to shutdown due to "low" battery at 70%. My first thought was "OK, the battery is gone" because I have the phone since 2015. But after the restart, the level is still 70% instead of 0%.
Moreover, when it shuts down, I can't reboot unless the phone is on charge. When it restarts, as I said before, the charge is the same level as before the reboot, and if I leave the phone untouched it lasts for the whole day as before. But if I use it for more than some minute, it reboots again signaling low battery, but the charge is the same as before. The phone can't reboot by itself, it needs to be plugged. After it has restarted, I can remove the cable and the phone keeps working as usual.
Here is what I tried to do until now:
- Calibrate the phone (phone is not rooted): the phone keeps working until the battery goes to 60%, then shuts down and is unable to reboot if not plugged to the charger. the same happens if I try to reboot it manually.
- Remove power saving options (stamina, data saving etc.) the phone keeps working until 40% of power, then shuts down as before, but if I try to reboot it manually it is able to reboot normally.
Here is what I am thinking to do:
- Root the phone to perform a root calibration: in this case I would like to know if there is a way to root the stock ROM only, without custom kernels, custom ROM etc. because the stock ROM has always worked flawlessly and I don't want to change it;
- Think about a battery replacement. One thing I noticed is that before the reboot, the battery seems to heat a bit, but not more than usual. I don't know if it can be linked to the problem I described.
Do you have any suggestions? Thanks in advance

I think it's purely a matter of battery because I never experienced it in the xperia Z3,about the problems of the root and of the calibration battery that no results really mean,I'd say replace the battery and if the problem still occurs there is the possibility of more severe that the IC power or IC charger or something I don't quite understand because I'm not a technician

I have same issue. Even battery level show more than 80%, but suddenly the Z5 shutdown. It is really annoying. I did factory reset but not help. Check battery status show healthy as well. I am not sure battery issue or some hardware issue such a corrupt NAND.
Also phone got hot even just take a picture.
Totally I am tired with this phone. I used use many kinds of Android since 1.6. But this Z5 stock is unstabler than own customized kernel phone.
I regret bought this phone.

I found this old thread still open so the conclusion is: I had the phone tested by ad authorized assistance centre and the battery was gone, so I had it replaced and re-calibrated the phone as soon as the new battery was in. It has been working for two years and the capacity is still at about 95% so the thread can be marked as solved

Related

Moto Maxx never going below 15% battery

My Moto Maxx is never going below 15% battery for quite some time.
I was running CM 12.1 before and I am running the CM 13.0 preview now.
The problem now seems much worse.
This could be my battery dying?
Wait its not going below 15% or above 15%? Also, did you flash the ROM with a clean wipe (no dirty flash)?
Another thing to note is that the CM 13.0 Build is a "PREVIEW" which means that there are a TON of bugs in there. I would advise you go back to CM 12.1 for the time being.
It is never going below 15%.
On CM12.1 it also happened.
When it reaches 15% percent, the phone shuts down and needs to be charged.
After sometime charging, it displays the battery as above 15% and I can turn it on again.
Mine had always done that at 5 percent. Here lately it's closer to 7 percent.
I'm on original 5.0.2 and also facing that issue... I've heard onde it's related to the use of non original chargers, or even QI chargers... Never got rid of it, even after a full wipe/factory reset...
I've had this problem too and made a post over in the Droid Turbo forums but no one ever replied..
At least I'm not the only one that has this problem.
Yeah I've always had this issue between 5-8% on my three Turbos. Stock Rom and other flavors. They all shut the phone down around there.
Solved the problem with this app: https://play.google.com/store/apps/details?id=com.newagetools.batdoc&hl=pt_BR
Now my battery goes down to 1% again, yahoo!!!!
how can that app fix it?? i would think its a placebo effect as i see dificult for an app to read or fix battery info...
maybe it locks out the bad parts (like an old chkdsk on a HD)
anyway i will tryit if i see it tries to go rogue with the Ads it Dies..
Batteries in laptops and phones have a file that keeps track of battery life. They use this to estimate percentage.
Sent from my DROID Turbo using XDA-Developers mobile app
still having this issue
I have the same problem. It started as shutting down at %5, then %7, now it's %15 shuts down.
The same thing on my XT1254. It shuts down near 5%, I will try to charge it with my old i9505 charger, it could be a problem related to TurboCharger.
Hello guys,
My girlfriend's phone had this issue some months ago, what I did in order to fix this issue was:
1) Let the battery drain until phone shutdown. (try to turn on again until you cannot)
2) Fully charge with an original Motorola charger (phone turned off)
3) When it reached 100%, turn on the phone but enter in the fastboot mode and wipe caches
4) Uses the phone normally and let reaches 0%.
Making these steps, the battery back to have a "normal" behaviour
danilobertelli said:
Hello guys,
My girlfriend's phone had this issue some months ago, what I did in order to fix this issue was:
1) Let the battery drain until phone shutdown. (try to turn on again until you cannot)
2) Fully charge with an original Motorola charger (phone turned off)
3) When it reached 100%, turn on the phone but enter in the fastboot mode and wipe caches
4) Uses the phone normally and let reaches 0%.
Making these steps, the battery back to have a "normal" behaviour
Click to expand...
Click to collapse
I´ll perform these steps, thank you
Although you see the battery as percentage, the operating system does not see it that way. It uses lower limit voltage of the battery to shut down the device in order to extend battery life. Batteries do not like to get and stay deep discharged (below low level voltage)...if you do this frequently, you will severely hamper your battery's life.

Can't calibrate new battery

Hello.
Recently (~one+ month ago), I replaced the battery of my OnePlus.
The problem is that I can not find any way to calibrate it. I have tried the "manual method" (fully drain then charge, then fully drain again and charge again e.t.c.) many times. I even tried to use some applications (that I really do not trust them for their reliability, but...).
Today, I have found some time and reinstalled the phone's OS (I am using Ressurection Remix - latest build). Nothing changed.
Here's the problem, with some concepts as examples:
I charge the battery until it gets to 100%. I use the phone for example till it gets to 60% (the drain is NOT quick. It needs some time till I get to that point). Then, if I restart the phone two (2) times, I get again 95-99% of battery. Then again, I use the phone till it gets to, for example, 40%. I twice reboot it again. ~90±%! If I do not reboot it twice, the battery indicator will not change. Or it will just lose 1% percent (for example, if I reboot one time when the phone is at 60%, I may get 59% when the phone will power up).
I charge the phone until it gets to 100%. I let the phone drain out the whole battery (0%). I boot it up again. No, the battery is still alive and it may give me around 70-90% (I am not so sure about those numbers, but the idea is that the phone can still operate - there is enough juice for the phone to work).
Any ideas? I really do not know what else to try.
Thanks in advance.
giorgos147 said:
Hello.
Recently (~one+ month ago), I replaced the battery of my OnePlus.
The problem is that I can not find any way to calibrate it. I have tried the "manual method" (fully drain then charge, then fully drain again and charge again e.t.c.) many times. I even tried to use some applications (that I really do not trust them for their reliability, but...).
Today, I have found some time and reinstalled the phone's OS (I am using Ressurection Remix - latest build). Nothing changed.
Here's the problem, with some concepts as examples:
I charge the battery until it gets to 100%. I use the phone for example till it gets to 60% (the drain is NOT quick. It needs some time till I get to that point). Then, if I restart the phone two (2) times, I get again 95-99% of battery. Then again, I use the phone till it gets to, for example, 40%. I twice reboot it again. ~90±%! If I do not reboot it twice, the battery indicator will not change. Or it will just lose 1% percent (for example, if I reboot one time when the phone is at 60%, I may get 59% when the phone will power up).
I charge the phone until it gets to 100%. I let the phone drain out the whole battery (0%). I boot it up again. No, the battery is still alive and it may give me around 70-90% (I am not so sure about those numbers, but the idea is that the phone can still operate - there is enough juice for the phone to work).
Any ideas? I really do not know what else to try.
Thanks in advance.
Click to expand...
Click to collapse
All generic batteries have these issues.So far,there's no perfect replacement to be found for battery.Visit Battery Thread in General section for more information.
try to flash CM 13.1.2 from BRT (Bacon root toolkit). it should work..

Weird battery drain - 1% per second even when charging

Hi, I decided to post this in a new thread because it's a different behavior from others I've seen in this forum. If the admin says I shouldn't, I can delete it and post it on other thread!
Posted videos of the issue:
https://youtu.be/3Fk4TffxwZM
https://youtu.be/35tlCmMBL8s
My nexus 5 had a custom ROM, unrooted, simple apps (facebook, twitter, etc) and original screen and battery.
After crashing the screen, I bought a new one plus a new battery. Immediately after connecting the new screen plug and the new battery plug, the flat cable started to overheat, and the screen never turned on - ok, something is bogus. I tried again with the old battery and had the same problem. So, the screen must be no good, I just reinstalled the other broken one that still works.
However, since then, the cellphone always is turned on with 100% battery even knowing that it is not fully charged. And, a little while after, it starts to drain, 1% per second, even when I'm charging it, untill it turns off, or - sometimes - get back to 100%.
While on bootloader, it never turn itself off, thou. But if I turn it on, sometimes this happens, sometimes the cell only works untill the lockscreen and immediately turns itself off - even while charging or hours after charging. (pls check the youtube videos)
What i have tried:
Change the charger and cable
Use original charger
Switch back to the old battery (same problem)
Reinstall ROM
Reinstall Original ROM from google
Wipe batterystats.bin (I know, I know, just in case)
Install battery calibration apps
Root and install battery calibration apps
Charge to 100%, let it drain to 20% and recharge (thou it constantly drops)
Charge all night
Wait to drain a lot and charge again
Wait to drain a bit and charge again...
And nothing worked.
I saw no similar issue on this forum, even on the "battery drain while charging" posts, they're not exactly the same issue.
So... is it possible that crappy screen broke my both batteries? Anyone know what else could I try?
dvdfranco said:
Hi, I decided to post this in a new thread because it's a different behavior from others I've seen in this forum. If the admin says I shouldn't, I can delete it and post it on other thread!
Posted videos of the issue:
My nexus 5 had a custom ROM, unrooted, simple apps (facebook, twitter, etc) and original screen and battery.
After crashing the screen, I bought a new one plus a new battery. Immediately after connecting the new screen plug and the new battery plug, the flat cable started to overheat, and the screen never turned on - ok, something is bogus. I tried again with the old battery and had the same problem. So, the screen must be no good, I just reinstalled the other broken one that still works.
However, since then, the cellphone always is turned on with 100% battery even knowing that it is not fully charged. And, a little while after, it starts to drain, 1% per second, even when I'm charging it, untill it turns off, or - sometimes - get back to 100%.
While on bootloader, it never turn itself off, thou. But if I turn it on, sometimes this happens, sometimes the cell only works untill the lockscreen and immediately turns itself off - even while charging or hours after charging. (pls check the youtube videos)
What i have tried:
Change the charger and cable
Use original charger
Switch back to the old battery (same problem)
Reinstall ROM
Reinstall Original ROM from google
Wipe batterystats.bin (I know, I know, just in case)
Install battery calibration apps
Root and install battery calibration apps
Charge to 100%, let it drain to 20% and recharge (thou it constantly drops)
Charge all night
Wait to drain a lot and charge again
Wait to drain a bit and charge again...
And nothing worked.
I saw no similar issue on this forum, even on the "battery drain while charging" posts, they're not exactly the same issue.
So... is it possible that crappy screen broke my both batteries? Anyone know what else could I try?
Click to expand...
Click to collapse
Hey, did u ever figure out the reason ? I'm having a similar issue.. maybe we can work together n figure smthn out
sorry bro, I just gave up. It was too much to pay for another screen or new parts; I never discovered what the real problem was =(
dvdfranco said:
sorry bro, I just gave up. It was too much to pay for another screen or new parts; I never discovered what the real problem was =(
Click to expand...
Click to collapse
Figured out the problem and fixed it. Posting it here in case someone has this issue, so after trying everything from getting a new battery to installing different roms, installing various apps rooted and not to see what's draining my battery. Funny how the phone was never going into deep sleep. Anyway long story short the problem was hardware, I changed the flex cable, the whole strip, some may call it the charging strip. Now it's fixed charges to 100% in 2 hours and battery lasts all day.

Xperia Z5 not charging properly, random restarts and faulty battery indicator

I just had my Xperia Z5's battery replaced due to it bloating up. After two weeks, I noticed that the battery indicator isn't working properly.
It would go down from 100% really fast (even during standby - not using the phone) but stay around 30% down for a really long time. No difference in usage. Then it also started restarting on its own even during standby. I would check my phone and it would need me to input my pin saying its required after a restart. Another instance, I was still typing out a text message and it restarted on its own. The battery was around 60% before it restarted but after it turns on again the battery indicator showed that its at 40 something %. I don't think the battery would drain that much just from restarting.
Also, just today, it won't charge properly anymore. It will detect the charger, like it would make the sound when you plug it in but the battery icon won't change to the charging icon and the battery will continue to drain. When turned off, it would show the Sony logo then battery level on the screen but will stay at 0% or whatever % it was left at and will continue draining.
So my phone just died earlier and I just went to plug it in hoping it would still work. The battery was stuck at 0% for the longest time so I just went and left it for a few hours. Coming back to it, I noticed that the LED indicator is green. I pressed the power button and it showed 100%, then I tried turning on the phone. It still turned on, showing 100% on the battery icon and could be used like usual.
I can still use the phone, barely, but this issue is really annoying. I'm not even sure if the next time it drains it would charge again.
So far, I've tried:
using a different cable and charger
doing a factory reset
doing a repair via Xperia Companion
But the issue still persists...
Is there anything else I can do on my end to fix this?
You should replace your battery
Hello.
I'm sorry to hear that your Xperia Z5 got this problem.
Here're some personal experiences:
1.Just replace a battery for it.My Xperia Z5 had same issue last month:Its battery lasts for only 2 or 3 hours,and charges much faster than before.Then I think maybe the battery life loss too much,so I bought a battery from taobao(A Chinese Website),then everything's fine just as when I buy it.
2.According to your description,maybe the sub board(It's responsible for charging and data transmission)is broken too.You can find a used one at ebay.
That's all.I hope this message can help you.And...I'm a Chinese so maybe you can't understand my Chinglish(It means "Chinese English" )...Sorry for that.

(G930F) Phone shuts off at 40% HELP!

Hi, my sisters gave to me her old Galaxy S7 and I refurbished it: new cover, new display and new battery. Now I have a problem: when the phone reaches 40/30% of charge, it just shut down, no alert, nothing, the screen just goes black and if I try to restart it nothing happens, it's dead! When I attack the charger, it says the battery is at 0%!
I don't know what to think... the battery is new and this isn't the first time something like this happens: my previous phone (a Huawei P8 Lite) had the same exact problem; at 15% it just shutted down so I thought it could be the power outlet or the charger but I changed them both (now I even have an original Samsung charger!)... What could be the problem?
You didn't change the charging board when you were refurbishing the phone, right? You didn't change the whole motherboard as it seems.
Five things I can advise you to do:
Try battery calibration tips found everywhere.
Try simple factory reset.
Try installing the latest stock firmware, erasing everything in the procedure.
Head for custom ROMs.
Change some EFS components about the battery, it helped me somehow.
Did the previous owner had the same issue?
Thanks for reply btw no, I didn't change the motherboard since it worked just fine for my sister, the only problem was the previous battery that discharged pretty fast;
1. I calibrated the battery two times already, no fix :/
2. Did it already :/
3. Already did it
4. Guess I have to try
5. Is there a guide online to do it?
No, my sisters didn't have this problem, fast discharging battery aside, the phone didn't just shut down.
(sorry for my poor english)
Shir0ni said:
Thanks for reply btw no, I didn't change the motherboard since it worked just fine for my sister, the only problem was the previous battery that discharged pretty fast;
1. I calibrated the battery two times already, no fix :/
2. Did it already :/
3. Already did it
4. Guess I have to try
5. Is there a guide online to do it?
No, my sisters didn't have this problem, fast discharging battery aside, the phone didn't just shut down.
(sorry for my poor english)
Click to expand...
Click to collapse
On stock ROM, my device has a magnificent battery that I couldn't find in any other ROMs, although much of the ROMs has a great battery backup. So for you having such an issue, makes think maybe there is a problem about your new battery.
Try reverting back to the old battery, and check if it does the same loop.
EFS is probably the most important partition in your device, it is risky, and considered illegal to jiggle with in some countries, so, unless you are ready to take the heat, I advise you to not.
Phone reception plays a huge rule in the battery's backup duration, sometimes you can sleep with phone on 100% and wake up with ~60%. So maybe the carrier you are using has a really bad reception?
S7 tends to shutdown when phone's temperature is ~600°, and battery drains very very fast when phone is hot, maybe you have an issue with one of your motherboard components?

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