need help tmobile device unlock app not working - Samsung Galaxy S10e Questions & Answers

Ok so I'm in tmobile prepaid.
I have a galaxy s10e that is was purchased full price from someone else. We verified everything at a tmobile store. The unlock was approved and i got the email approval. The tmobile device unlock app for this phone doesn't work. So I have to go to settings>network>more>network unlock
Or something like that. I get an error message that ends in 0x86
On both temp and perm unlock
I already went through it with tech support 17 diff calls. Nothing. Nobody knows what this error is. Ine tech guy gave me two sets of numbers. Both 8 digits. I believe these are the nck or unlock codes but my question or rather what I need help in is inputting these codes. I tried the generic ones I found online to no avail. The dial codes is what I'm talking about. Also when I reset with unlocked rom it still says to put tmobile sim. And doesn't give me a option to input unlock code that I have
I even called Samsung and they cant help me bc it's a tmobile phone. Tmobile doesn't know how to input the code when I do mention it. And yes I reset the phone put a diff sim. Tried with Abd w/o wifi. Everything.
So now I flashed the U1 rom on it amd the unlock options in the network settings is no longer there. Obviously bc u flashed the unlocked rom on it.
Any suggestions? Tmobile is giving me minimal help bc I'm a prepaid customer

It has to be unlocked with the previous owners sim card

RomLord14495 said:
It has to be unlocked with the previous owners sim card
Click to expand...
Click to collapse
Got it unlocked after switching to postpaid then going thru them and cancelling out the line once it got unlocked

Related

[Q] [q] d2g + us att sim?

So I've done a large amount of searching, not only on XDA but elsewhere to find a real 'answer' to my question, but I haven't found anything concrete, hence this thread.
I have aquired a Droid 2 Global from VZW for free, and I want to use it with my US ATT SIM, on the US ATT GSM Network.
Things i have done:
- Flashed the phone to the stock OS in order to....
- Flash the radio so it accepts ATT GSM signal
- Aquired the sim unlock code from ATT for my current phone/sim (I'm unclear on exactly what this whole sim unlock process is about, perhaps why I'm asking)
The phone boots, but when I have my SIM inserted, it asks for the unlock code.... What exactly IS it asking for?
The SIM unlock that I recieved from ATT doesn't work.. (I assume this is the unlock for my sim, in my current phone?)
What is the next step, if this is possible? I've looked at getting the phone unlock code via ebay, or one of the piggyback devices like TurboSIM, but I'm unsure what will work, if anything will work?
Help??
Thanks in advance for any info provided
It asks for the unlock code you can get from VZW's Global Support if you are a VZW customer.
Gasai Yuno said:
It asks for the unlock code you can get from VZW's Global Support if you are a VZW customer.
Click to expand...
Click to collapse
Well, since I'm at ATT customer, how would I go about getting this code? I do have a friend that works for VZW, which is how i got the phone, and he is willing to assist me. Can he provide it?
The phone must be on an active line of service, and the billing history must be clean for the past 6 months.
If your friend works for Global Support, then maybe. If not, I doubt it.
Hmph..
I guess I overestimated the difficulty of getting this to work. It was just another case of having to get the unlock code from the phone itself via IMEI number,and yahtzee, working as I had hoped.
For some reason I had the notion that it was significantly more difficult after reading all of the posts about trying to get other SIMs to work.. but its actually very very straight forward and easy.. it just seemed that nobody had ever really made it clear that a US ATT sim could work on a VZW D2G handset with US ATT service.
Thanks for your input!

[Q] unlocking xperia ion help!!!

Hi all ! I have a problem, i dont know if i am able to unlock my bootloader or not i type in *#*#7378432#*#* and it says that bootloader unlock allowed ( no). but i called up rogers customer care and paid 60 dollars to get the phone unlocked. i was given a new imei number and a non rogers sim card. i put the new sim card in and recieved a message on my phone asking if i wanted to unlock my phone. I put in the new imei number and pressed unlock and that was it. so i checked my settings and nothing has changed all is still the same as before. the bootloader unlock allowed still says (no). and the imei number is still the same as before, but the sim card comes up as unprovisioned, i dont know what that means. so i called up customer care again. They say its a problem with sony, and that i have to get in touch with them. although the tech guy that i was talking with through rogers admittedly said he was tech aliterate and didnt have a clue what i was even trying to do. Another question is do i activate the new sim card? I wasnt looking to switch my carrier.

SIM unlock?

Please post experience with S7 SIM (carrier) unlocking here, specifically third party websites that offer an unlocking service.
I bought my phone out right from T-mobile. And their unlock app that comes on the phone does not work
HTCMDA said:
I bought my phone out right from T-mobile. And their unlock app that comes on the phone does not work
Click to expand...
Click to collapse
It works but you have to know what you're doing with it. Did you contact Tmobile for unlock code. We unlock and blacklist repair the Sprint, Tmobile, etc. The Tmobile ones have to go through that app during the process
supreme83 said:
It works but you have to know what you're doing with it. Did you contact Tmobile for unlock code. We unlock and blacklist repair the Sprint, Tmobile, etc. The Tmobile ones have to go through that app during the process
Click to expand...
Click to collapse
yea man i called...they sent an email with instructions.. email stated this phone doesn't require an unlock code as it has a built in unlock app. follow the directions below blah blah balh
bottom line, it doesn't work. why? because there's hidden rules and crap that need to be met 1st by t-mobile. prepaid people need to spend at least 100 dollars in refills before the phone is eligible. post paid people need to have the phone active on t-mobile for a minimum of 45 days and your account cannot be cancelled during that time.
well seeing as how i'm on prepaid... i walked in, made a new customer purchase as a post paid user, then cancelled my line after i got my gear vr and netflix code... which wasn't even 30 days. I can't unlock my phone, So I'm now on prepaid gonna see if I can after 100 dollars in refills
Try to use UnlockRadar for any phone using Device Unlock App from T-Mobile, including the Galaxy S7. You can find more here: https://www.unlockradar.com/service/t-mobile-usa-device-unlock-app-official-unlock
Hello,
i need a help with a unlocking Samsung Galaxy S7 SIM (network) too. It is locked to Vodafone UK.
Does anyone know any reliable services to do it?
Thanks
merlooo said:
Hello,
i need a help with a unlocking Samsung Galaxy S7 SIM (network) too. It is locked to Vodafone UK.
Does anyone know any reliable services to do it?
Thanks
Click to expand...
Click to collapse
I use ebay to get my unlock codes, unlocked maybe a dozen phones in the last few years and never had any issues with anyone.
A couple reliable sites I've used many times are www.unlockbase.com and www.cellunlocker.net . There's also a thread over on the s6 general forum of a member named stifilz that can unlock your device via USB cable, his service is free but a donation is always a nice gesture. Good luck!
Sent from the silver bullet 930F Running Superman Rom
kinda ridiculous you have to pay to get an unlock code still. My SM-G930FD i bought unlocked locks itself every time in install a T-mobile csc and the app wont even run on that phone
Hi can anyone help? I bought an At&t S7 Edge on amazon and got the unlock code from the vendor and it apparently worked. My only issue is that it'll only work with the sim that was in the phone when I entered the code. If I use another one the phone keeps displaying "insert sim". Thanks already for your replies
Thanks for the reply and there's 1 more things I need to mention: I'm using the phone overseas (Haiti) as it's still under At&t contract. Now to answer your questions no it doesn't ask for the unlock code anymore but like I said it only works with the non At&t
sim I used when entering the unlock code.
SamsungCodeSource said:
Hey there macphephe,
What network are you trying to use the phone with and does the phone ask for the unlock code still when you turn the phone on with a non AT&T simcard/
Let me know we can help
Click to expand...
Click to collapse
s7 (sm-930f) lock to Austrian A1 was not able to be unlocked by unlockbase.com. However, the nck from cellunlocker.net worked well.
Ok so what im mentioning is something im still not getting quite well, but i saw before many samsung phones S6, S7, Note... etc that have the international firmware 9XXF/FD even when the phone is actually a T-Mobile version or AT&T, in download mode you will be shown the real phone model but the firmware isn't. Of course through Odin with a PC you won't be able to flash the phone with a firmware besides the one designed for it. If you actually wanna flash the phone you'll need the original firmware, i tried it before and flashed a Verizon S6 that had the international 6.0 firmware on it through Odin and as you might guess i got an error as the device didn't match the firmware, when i actually flashed it with the correct Verizon 7.0 firmware it worked and the phone booted and worked alright, except that now the phone is network locked! downgrade isn't possible unless i use a repair firmware and a pit file (not sure if still works with nougat). Then i got the idea of actually using the repair firmware and the pit of the 9XXF version as its network free, and ended up breaking the phone completely. The jig didn't work so couldn't access odin. So i work for a friend of mine in a repair workshop PC, Consoles, Mobiles... blablabla and we have the Z3x box, it did unbrick the phone, and then i started playing with it to see what it can do, and there is an option to actually flash and mix different parts of the firmware, so i went an flashed the bootloader of the Verizon firmware with the rest from the international firmware, it didn't boot at first but somehow i got it into recovery mode and after a format it did boot, and the network was actually unlocked after.
I do not think this method would work on all versions, as some samsung phones uses the snapdragon soc while others uses the exynos soc, and i don't think you can mix those firmwares, but an unlocked exynos model might be unlockable with the international firmware, of course considering the risk of breaking the phone, but if you're lucky as i was and have one of those boxes you shouldn't be much afraid.
Something else i'd like to mention, is that the Z3x can actually fully backup the phone, and i don't mean a nandroid backup like TWRP but like a full partitions backup, and the idea i got but didn't test is if you have for example a locked S7 and an unlocked one and same model so let's say 930P, you can actually copy the raw partitions from the unlocked one to the locked one and i don't know, maybe ending up unlocking it too, again didn't test this one as i only have one S7 and its already unlocked (930FD).

Sprint Galaxy s8 sim unlock

Hey there, I want to sim unlock this Gs8 I got from Sprint, Model: Sm-G950U , Software version: G950USQS2BQL1, I received an unlock code but was not able to input the code because it just said sim error contact sprint immediately, Unlocking by sprint isn't a choice as they extorted money out of me, I really want my galaxy s8 to be in service again any Idea where to start? Any help will be much appreciated , I come from a background of good software knowledge so other approaches are good too.
Sprint extorted money out of you?
Extortion is illegal in this country...
Does your phone asks for codes or not?
If it doesn't ask for code you can try the following 3 methods, however, they are not 100% guarantee to work:
Method #1: Go to the dial screen on your phone as if you are going to make a call and press #7465625*638*# Once prompted for code, enter the 8 digit Unlock Code.
Method #2: Go to the dial screen on your phone as if you are going to make a call and press: #7465625*638*UNLOCKCODE#
Method #3: Go to the dial screen on your phone as if you are going to make a call and press: #0111*UNLOCKCODE#
If none of these work, also check if your phone's IMEI is clean and not reported or blacklisted by Sprint.
Sprint phones are usually unlocked one of two ways and neither has anything to do with a code. One is via Sprint with an OTA thing. The other is via root + a 3rd party tool like z3x, Octopus, or something similar.
Hi! I live in Ukraine and I am thinking about buying sprint S8 bad esn on Ebay. Will it work internationally (in Ukraine)? Do I have to unlock it to use internationally? I had many Verizon bad esn phones and all of them work perfectly.
I can unlock it, msg me
---------- Post added at 11:19 PM ---------- Previous post was at 11:18 PM ----------
mapki said:
Hi! I live in Ukraine and I am thinking about buying sprint S8 bad esn on Ebay. Will it work internationally (in Ukraine)? Do I have to unlock it to use internationally? I had many Verizon bad esn phones and all of them work perfectly.
Click to expand...
Click to collapse
You might have to unlock it because verizon comes factory unlocked thats why it worked
unlock s8
can you please help me unlock my s8
it's my pleasure to help you to unlock your device
Need to SIM unlock Sprint galaxy s8 (also fear it may be "black listed" unpaid lease)
I bought the phone from someone and thought it would work but I was trusting instead of smart.. Should've checked it out first. Anyways im negative a couple hundred $$ and I would love if some one would be able to help guide me through unlocking the SIM and if necessary rooting etc. To make it work for my Metro PCS account. In short I need to be able to I assume "SIM unlock" my S8 and hope it'll just be ready to pop my metro SIM into it and it works. Any advice? Will it work if I can just unlock it and use my metro SIM? Or since its an the lease hadnt been fully paid will that be a problem... Ive checked on a couple sites that let you see the IMEI number and if its black listed but it isn't... Please help.
Ysaacelizee said:
Sprint Samsung phone do not ask for unlock code, the only way to unlock it is by remote connection check this out https://www.unlockpolice.com/product/samsung-sprint-unlock/
Click to expand...
Click to collapse
Stop posting paid services we here @ XDA help each others about unlocking and such a stuff, please use search button if you need help about your device :good:
Is there any possible way i can unlock my Sprint Galaxy s8+ for free?
instrumentaly said:
it's my pleasure to help you to unlock your device
Click to expand...
Click to collapse
can you help me to unlock my sprint s8+ if its possable ????
laquindalovato said:
I have s8+ Sprint too. for last week have tried around eight different sim unlocking services online with no success, but after deep research using this forum I have received correct unlock code from this website:
https://www.samsungsimunlock.com/sa...ork/sprint-usa----samsung-galaxy-s8.htm#model
(this is not advertisement, just sharing my experience)
Click to expand...
Click to collapse
U r scammer cause sprint don't ask for unlock codes
laquindalovato said:
I have s8+ Sprint too. for last week have tried around eight different sim unlocking services online with no success, but after deep research using this forum I have received correct unlock code from this website:
https://www.samsungsimunlock.com/sa...ork/sprint-usa----samsung-galaxy-s8.htm#model
(this is not advertisement, just sharing my experience)
Click to expand...
Click to collapse
instrumentaly said:
U r scammer cause sprint don't ask for unlock codes
Click to expand...
Click to collapse
Correct. It IS an advertisement - and not a very good one. He obviously has no knowledge of phones whatsoever if he thinks that Sprint devices use codes
I too have a Sprint phone which I wanted to unlock with the help of information here on the site. Since you won't be able to use unlock codes, and also bcause when I called Sprint they wouldn't help me -told me to contact the seller of the phone to have it unlocked, I was desperate for any unlocking method. Hard to find a working one and didn't want to waste too much time (old Galaxy S5 was already at it's last breath) I made contact with one of the unlockers here on XDA and one was able to unlock it remotely for me. I did pay $15 but with the crappy internet I have and since most unlocking sites are asking $39 for unlocking S8 then I really didn't mind this $15. Took well over a few hours to do since I had to download combination file for my phone which took a while. It's unlocked now thanx to vosi7en here at xda. I do have 1 problem now and that's tethering.....I don't have the option to do any hotspots. Anyone have an idea? I can't root yet cuz I'm on latest Oreo now.
Hey there, I have a S8 (892U) that is Sprint... I had it unlocked and now I can use a tmobile for vzw sim but its always roaming and will NOT connect to any data! any thoughts ?
MADMAN66 said:
Hey there, I have a S8 (892U) that is Sprint... I had it unlocked and now I can use a tmobile for vzw sim but its always roaming and will NOT connect to any data! any thoughts ?
Click to expand...
Click to collapse
I'm not sure what a "tmobile for vzw sim" is. But you might need to remove the Sprint bloatware in order for it to work properly
iBowToAndroid said:
I'm not sure what a "tmobile for vzw sim" is. But you might need to remove the Sprint bloatware in order for it to work properly
Click to expand...
Click to collapse
Meant to say Tmobile OR VZW...
Any thougth on why VZW always roams and does not connect to data? Tmobile appears to work..
Unlock sim on Galaxy s8 for sprint
I need help unlocking sim on my galaxy s8. It's saying to contact sprint. Can anyone help me.
Sprint S8 Sim Unlock
$Josh$ said:
I need help unlocking sim on my galaxy s8. It's saying to contact sprint. Can anyone help me.
Click to expand...
Click to collapse
Dis you get it unlocked? I'm having the same issue.

How to enter SIM unlock code in Verizon's Galaxy Note 20 Ultra?

Hi Guys, I've got unlock code for Verizon's SM-N986U but can't access the code entry window.
1. It doesn't ask for unlock code when I insert GSM SIM card and restart it.
2. It doesn't react for USSD commands such as #7465625*638*# and #0111*
It seems USSD commands are already disabled by Verizon or Samsung.
As I know USSD commands still work on carrier free models so is it possible to flash with unlocked firmware and try to enter unlock code?
Other unlock suggestions will be also appreciated.
Be safe and healthy!
Zaza
zazabichi said:
Hi Guys, I've got unlock code for Verizon's SM-N986U but can't access the code entry window.
1. It doesn't ask for unlock code when I insert GSM SIM card and restart it.
2. It doesn't react for USSD commands such as #7465625*638*# and #0111*
It seems USSD commands are already disabled by Verizon or Samsung.
As I know USSD commands still work on carrier free models so is it possible to flash with unlocked firmware and try to enter unlock code?
Other unlock suggestions will be also appreciated.
Be safe and healthy!
Zaza
Click to expand...
Click to collapse
Did you ask this question to the person that sold you the unlock code ? Looks like you got stiffed
zazabichi said:
Hi Guys, I've got unlock code for Verizon's SM-N986U but can't access the code entry window.
1. It doesn't ask for unlock code when I insert GSM SIM card and restart it.
2. It doesn't react for USSD commands such as #7465625*638*# and #0111*
It seems USSD commands are already disabled by Verizon or Samsung.
As I know USSD commands still work on carrier free models so is it possible to flash with unlocked firmware and try to enter unlock code?
Other unlock suggestions will be also appreciated.
Be safe and healthy!
Zaza
Click to expand...
Click to collapse
As far as I know the unlocking is done OTA by Verizon and not by code entry. If you qualify for network unlocking give them a call and have them unlock it.
Flashing unlocked firmware has no impact or bearing on network unlock and will not help you in this case.
Hello, owner of a Note 20 Ultra from verizon, I've gone thru all this many times.
1. Verizon Auto unlocks device from network after 60 day. Only time the put any re-lock on device is the financial lock for unpaid financing.
2. Current carrier firmware does not support auto switching to new carrier SIM, must be flashed with correct CSC.
3. We are waiting for samsung to push the ota out that unlocks auto switching feature.
5. US Based samsung phones on US Cellular, Verizon and ATT do not have software unlock code support.
Hope this helps anyone else trying to use carrier sold device on another carrier.
Verizon now seels their phones locked and automatically unlock them after 60 days. If it's still sim locked the device was either never activated on verizon and or less than 60 days which leads me to ask why it was sold
---------- Post added at 07:18 PM ---------- Previous post was at 07:17 PM ----------
Limeybastard said:
Did you ask this question to the person that sold you the unlock code ? Looks like you got stiffed
Click to expand...
Click to collapse
There are no unlock codes for verizon. They automatically unlock em after like 60 days now. It's a new theft prevention put in place about July of last year or before
---------- Post added at 07:20 PM ---------- Previous post was at 07:18 PM ----------
scottusa2008 said:
As far as I know the unlocking is done OTA by Verizon and not by code entry. If you qualify for network unlocking give them a call and have them unlock it.
Flashing unlocked firmware has no impact or bearing on network unlock and will not help you in this case.
Click to expand...
Click to collapse
This is correct. Supposed to be auto after like 60 days. Which leads me to believe the device is subsidized by verizon. If the owner here bought it it may not be paid off or amount owed on account
---------- Post added at 07:20 PM ---------- Previous post was at 07:20 PM ----------
zazabichi said:
Hi Guys, I've got unlock code for Verizon's SM-N986U but can't access the code entry window.
1. It doesn't ask for unlock code when I insert GSM SIM card and restart it.
2. It doesn't react for USSD commands such as #7465625*638*# and #0111*
It seems USSD commands are already disabled by Verizon or Samsung.
As I know USSD commands still work on carrier free models so is it possible to flash with unlocked firmware and try to enter unlock code?
Other unlock suggestions will be also appreciated.
Be safe and healthy!
Zaza
Click to expand...
Click to collapse
Read up some
TheMadScientist said:
Verizon now seels their phones locked and automatically unlock them after 60 days. If it's still sim locked the device was either never activated on verizon and or less than 60 days which leads me to ask why it was sold
---------- Post added at 07:18 PM ---------- Previous post was at 07:17 PM ----------
There are no unlock codes for verizon. They automatically unlock em after like 60 days now. It's a new theft prevention put in place about July of last year or before
---------- Post added at 07:20 PM ---------- Previous post was at 07:18 PM ----------
This is correct. Supposed to be auto after like 60 days. Which leads me to believe the device is subsidized by verizon. If the owner here bought it it may not be paid off or amount owed on account
---------- Post added at 07:20 PM ---------- Previous post was at 07:20 PM ----------
Read up some
Click to expand...
Click to collapse
Why you quote me? Is it because you love me ? ?
Limeybastard said:
Why you quote me? Is it because you love me ?
Click to expand...
Click to collapse
I love each and every last one of you...???
As I understand the unlock code provided by Unlock Panda, isn't legit and can't unlock the phone.
So is there any way to flash it with correct CSC and unlock it?
crimznsins said:
Hello, owner of a Note 20 Ultra from verizon, I've gone thru all this many times.
1. Verizon Auto unlocks device from network after 60 day. Only time the put any re-lock on device is the financial lock for unpaid financing.
2. Current carrier firmware does not support auto switching to new carrier SIM, must be flashed with correct CSC.
3. We are waiting for samsung to push the ota out that unlocks auto switching feature.
5. US Based samsung phones on US Cellular, Verizon and ATT do not have software unlock code support.
Hope this helps anyone else trying to use carrier sold device on another carrier.
Click to expand...
Click to collapse
zazabichi said:
As I understand the unlock code provided by Unlock Panda, isn't legit and can't unlock the phone.
So is there any way to flash it with correct CSC and unlock it?
Click to expand...
Click to collapse
It must be on Verizon firmware. And active on Verizon account. only way. For a minimum of 60 day or whatever is needed to satisfy their requirements
QUOTE=TheMadScientist;84018109]It must be on Verizon firmware. And active on Verizon account. only way. For a minimum of 60 day or whatever is needed to satisfy their requirements[/QUOTE]
Verizon support says the phone is already unlocked but in fact it doesn't accept GSM card. Whe I power it on with GSM card inside, it shows the LTE icon, which instantly dissappears when the phone is fully booted.
I have flashed from Verizon's locked SM-N986U to unlocked SM-N986U and then flashed back to Verizon. May it had some impact on network reception?
zazabichi said:
QUOTE=TheMadScientist;84018109]It must be on Verizon firmware. And active on Verizon account. only way. For a minimum of 60 day or whatever is needed to satisfy their requirements
Click to expand...
Click to collapse
Verizon support says the phone is already unlocked but in fact it doesn't accept GSM card. Whe I power it on with GSM card inside, it shows the LTE icon, which instantly dissappears when the phone is fully booted.
I have flashed from Verizon's locked SM-N986U to unlocked SM-N986U and then flashed back to Verizon. May it had some impact on network reception?[/QUOTE]
If it's not showing sim card not accepted. There would be some dialogue like that.
They will a lot say this sim is not from verizon but that's just them telling you. Don't mean it's not locked. Have you attempted to put in your carriers apn settings. I know on some devices they won't grab any service or anything without apn fully setup
Then yes it's unlocked and it's a different issue
TheMadScientist said:
Verizon support says the phone is already unlocked but in fact it doesn't accept GSM card. Whe I power it on with GSM card inside, it shows the LTE icon, which instantly dissappears when the phone is fully booted.
I have flashed from Verizon's locked SM-N986U to unlocked SM-N986U and then flashed back to Verizon. May it had some impact on network reception?
Click to expand...
Click to collapse
If it's not showing sim card not accepted. There would be some dialogue like that.
They will a lot say this sim is not from verizon but that's just them telling you. Don't mean it's not locked. Have you attempted to put in your carriers apn settings. I know on some devices they won't grab any service or anything without apn fully setup
Then yes it's unlocked and it's a different issue[/QUOTE]
Lets start everything from the beggining. By default device was on Verizon's locked N986USQS1BTJ8 firmware. My SIM card didn't work or ask for network unlock. I wasn't able to apply network unlock code even with USSD commands as it works with lot of devices.
So I flashed it to unlocked N986U1UES1ATJ3 firmware. When I restarted the device, it showed my SIM card and started working for five minutes. After five minutes a pop up window showed up asking for unlock code. The code I was provided by Unlock Service didn't work and the signal dissapeared again.
Finally I have switched back to default Verizon's N986USQU1BTIB_CHA Firmware and contacted Their Twitter Support. They confirmed that the phone is unlocked and suggested to contact my local Carrier.
As it was in the beginning, The SIM card and LTE icon still shows up on the boot, but after couple of seconds it dissapears again. APN settings for this SIM card are checked and active.
zazabichi said:
Finally I have switched back to default Verizon's N986USQU1BTIB_CHA Firmware and contacted Their Twitter Support. They confirmed that the phone is unlocked and suggested to contact my local Carrier.
Click to expand...
Click to collapse
Couple things... If I look up the BTIB firmware I don't see that as an option for Verizon on SamMobile. I do see it as an option for Xfinity/Charter phones. I know that was one of the firmware releases for my Spectrum Mobile phone.
Second give more details on where the phone came from (i.e. was it from and network locked too Spectrum Mobile, Xfinity Mobile, Verizon, etc), where are you trying to use the phone at (and with whom) and who told you to contact the local carrier (was it the place that sold you the unlock code)? Are you using the phone within the USA or outside the USA?
If the place that sold you the network code said to contact the carrier then you should do so... If the carrier the phone is actually locked too said to contact the carrier your trying to use the phone at, then do so. It maybe possible your using the phone on a carrier that doesn't fully support it, or hasn't properly provisioned/configured it.
If your using the phone outside of the USA you might run into issues with compatibility...
scottusa2008 said:
Couple things... If I look up the BTIB firmware I don't see that as an option for Verizon on SamMobile. I do see it as an option for Xfinity/Charter phones. I know that was one of the firmware releases for my Spectrum Mobile phone.
Second give more details on where the phone came from (i.e. was it from and network locked too Spectrum Mobile, Xfinity Mobile, Verizon, etc), where are you trying to use the phone at (and with whom) and who told you to contact the local carrier (was it the place that sold you the unlock code)? Are you using the phone within the USA or outside the USA?
If the place that sold you the network code said to contact the carrier then you should do so... If the carrier the phone is actually locked too said to contact the carrier your trying to use the phone at, then do so. It maybe possible your using the phone on a carrier that doesn't fully support it, or hasn't properly provisioned/configured it.
If your using the phone outside of the USA you might run into issues with compatibility...
Click to expand...
Click to collapse
Hi Scott,
1. I have downloaded BTIB firmware from this XDA thread: https://forum.xda-developers.com/galaxy-note-20-ultra/how-to/ota-ota-firmware-n986u-t4143833
Should I try another one? For example this one?
https://www.sammobile.com/samsung/galaxy-note-20-ultra-5g/firmware/SM-N986U1/VZW/#SM-N986U1
2. By default the phone was Verizon's network locked N986U. I'm trying to use it in Georgia (Country not a US State) where usually all global phones (2G,3G,LTE) work without any problem.
In fact the phone sees local SIM card before it's fully booted, then SIM stops working. Local carrier is Magticom, APN is activated and checkmarked but there is no connection (please see the screens).
Scr 1 and 2. In the moment when phone starts SIM card is functional.
Scr 3. Shortly SIM card goes offline as seen in SIM status section.
Scr 3. APN is configured and checked automatically, which means, phone has recognized the SIM.
As I figured out, new Verizon phones didn't have an option to enter network unlock code. But my code was provided as a primary unlock solution from third party unlock service (Unlock Panda). So as I had a code, I tried to flash it to unlocked firmware (to gain access to unlock code entry window) but this method failed as I got a message that the code was incorrect. After this fail I tried to switch back to Verizon firmware and flashed to BTIB (I'm not sure anymore, if I flashed proper firmware).
So I have a phone which doesn't work with any of three Georgian Mobile Carriers while Verizon Support says that the phone isn't locked and it should work.
Best Regards,
Zaza
zazabichi said:
Hi Scott,
1. I have downloaded BTIB firmware from this XDA thread: https://forum.xda-developers.com/galaxy-note-20-ultra/how-to/ota-ota-firmware-n986u-t4143833
Should I try another one? For example this one?
https://www.sammobile.com/samsung/galaxy-note-20-ultra-5g/firmware/SM-N986U1/VZW/#SM-N986U1
2. By default the phone was Verizon's network locked N986U. I'm trying to use it in Georgia (Country not a US State) where usually all global phones (2G,3G,LTE) work without any problem.
In fact the phone sees local SIM card before it's fully booted, then SIM stops working. Local carrier is Magticom, APN is activated and checkmarked but there is no connection (please see the screens).
Scr 1 and 2. In the moment when phone starts SIM card is functional.
Scr 3. Shortly SIM card goes offline as seen in SIM status section.
Scr 3. APN is configured and checked automatically, which means, phone has recognized the SIM.
As I figured out, new Verizon phones didn't have an option to enter network unlock code. But my code was provided as a primary unlock solution from third party unlock service (Unlock Panda). So as I had a code, I tried to flash it to unlocked firmware (to gain access to unlock code entry window) but this method failed as I got a message that the code was incorrect. After this fail I tried to switch back to Verizon firmware and flashed to BTIB (I'm not sure anymore, if I flashed proper firmware).
So I have a phone which doesn't work with any of three Georgian Mobile Carriers while Verizon Support says that the phone isn't locked and it should work.
Best Regards,
Zaza
Click to expand...
Click to collapse
Question, how did you get the phone to begin with?
Also was the phone within the USA when the 60 day period with Verizon had passed and Verizon had sent the network unlock information to the phone. I believe it is still true that in order for the phone to actually unlock you need to be within the USA running stock Verizon firmware.
If the phone is indeed truly network unlocked I am suspecting a compatibility issue with the carrier here, since the phone was originally sold for use within the USA.
I hazard a guess that by OP flashing it to U1 to force enter purchased unlock code is what caused this issue. Since my research concludes that locked Verizon note 20 ultra requires remote unlocking and doesn't work with a code method. He's effectively flashed to U1 to force device to prompt him to enter a code that wont work.
Limeybastard said:
I hazard a guess that by OP flashing it to U1 to force enter purchased unlock code is what caused this issue. Since my research concludes that locked Verizon note 20 ultra requires remote unlocking and doesn't work with a code method. He's effectively flashed to U1 to force device to prompt him to enter a code that wont work.
Click to expand...
Click to collapse
Yup... The OP's images that were posted show that the phone is not connecting to the network, whether it be a result of compatibility issues or network lock.
Because the OP is trying to use the phone overseas I really think that one of the two issues maybe what's going on:
The phone was purchased locked and removed from the USA before Verizon was able to unlock it.
The phone is not compatible with the network the OP is trying to connect it with
I would be inclined to think that the second issue maybe what is going on, but the first option is also very much probable as the OP did not really say how the phone was purchased (nor why they didn't just get the international model to begin with).
scottusa2008 said:
Yup... The OP's images that were posted show that the phone is not connecting to the network, whether it be a result of compatibility issues or network lock.
Because the OP is trying to use the phone overseas I really think that one of the two issues maybe what's going on:
The phone was purchased locked and removed from the USA before Verizon was able to unlock it.
The phone is not compatible with the network the OP is trying to connect it with
I would be inclined to think that the second issue maybe what is going on, but the first option is also very much probable as the OP did not really say how the phone was purchased (nor why they didn't just get the international model to begin with).
Click to expand...
Click to collapse
Yep, he'll need to mail it in to one of us for further investigation.
Limeybastard said:
Yep, he'll need to mail it in to one of us for further investigation.
Click to expand...
Click to collapse
The OP wouldn't need to go that far... It's really just a matter of one of two probable scenarios.
If the OP's phone is actually and truly network unlocked then the issue is that of compatibility with the carrier he/she is attempting to use. For this the OP would have to work with the carrier to resolve the issue, or purchase a phone that was sold for that region.
If the OP's phone isn't actually network unlocked then the OP is out of luck unless he/she can do one of the following:
obtain an unlocked phone
bring the phone back into the USA and have Verizon complete the unlock process
Because the OP was trying to obtain an unlock code even though for what ever reason Verizon said the phone was unlocked gives me pause to offer any other suggestions or remedies. Perhaps the OP is telling the truth or it was a matter of timing (the code was purchased before Verizon said the phone was unlocked) or the OP is intentionally/accidentally omitting information which indicates a different scenario.
Ultimately in the end the answer to the OP's question unlocking the phone is done OTA by Verizon and not by USSD code entry.
scottusa2008 said:
The OP wouldn't need to go that far... It's really just a matter of one of two probable scenarios.
If the OP's phone is actually and truly network unlocked then the issue is that of compatibility with the carrier he/she is attempting to use. For this the OP would have to work with the carrier to resolve the issue, or purchase a phone that was sold for that region.
If the OP's phone isn't actually network unlocked then the OP is out of luck unless he/she can do one of the following:
obtain an unlocked phone
bring the phone back into the USA and have Verizon complete the unlock process
Because the OP was trying to obtain an unlock code even though for what ever reason Verizon said the phone was unlocked gives me pause to offer any other suggestions or remedies. Perhaps the OP is telling the truth or it was a matter of timing (the code was purchased before Verizon said the phone was unlocked) or the OP is intentionally/accidentally omitting information which indicates a different scenario.
Ultimately in the end the answer to the OP's question unlocking the phone is done OTA by Verizon and not by USSD code entry.
Click to expand...
Click to collapse
LOL, I wasn't serious about the mailing in part.

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