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Major Problem. My Screen Wont Turn on!

Hey guys, I had my phone in my pocket today and i pulled it out to look at it and it wont turn so i did a soft reset and still did not turn on all. I can see a faint black shade kind of on the screen. I was able to connect it to my computer and install my mobiler on it and i can see my screen and everything works. There are no cracks on the screen or oil marks or anything. Do you guys just think that the ribbon cable came lose or something? Should i do a hard reset will that help. I am so pissed and nervous right now. I have the ATT fuze but i am not with ATT i bought the phone on ebay unlocked to use it with Tmobile so i would have to send in to HTC right? Can you guys please help me out. Thanks

ptyindian said:
Hey guys, I had my pocket in my phone today and i pulled it out to look at it and it wont turn so i did a soft reset and still did not turn on all. I can see a faint black shade kind of on the screen. I was able to connect it to my computer and install my mobiler on it and i can see my screen and everything works. There are no cracks on the screen or oil marks or anything. Do you guys just think that the ribbon cable came lose or something? Should i do a hard reset will that help. I am so pissed and nervous right now. I have the ATT fuze but i am not with ATT i bought the phone on ebay unlocked to use it with Tmobile so i would have to send in to HTC right? Can you guys please help me out. Thanks
Click to expand...
Click to collapse
Backup anything that you need and hard reset to start with. Always start with the simplest solutions first. If not then we'll have to consider that it is a hardware issue.

hard reset does not work. and i can still access the phone using my mobiler any more suggestions?

ptyindian said:
hard reset does not work. and i can still access the phone using my mobiler
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Click to collapse
hmm, well could be that the backlight is burned out too. Since it appears to be a hardware issue, i'd consider having a professional repair service look at it. Sucks it's not under warrent though.

scotchua said:
hmm, well could be that the backlight is burned out too. Since it appears to be a hardware issue, i'd consider having a professional repair service look at it. Sucks it's not under warrent though.
Click to expand...
Click to collapse
would it be under htc warranty or is att the only ones that would consider the warranty?
EDIT: I am not going to be near a computer for couple hours i will check all the options or suggestions you guys give me after about 8 or 9 hours and then i will respond.

ptyindian said:
would it be under htc warranty or is att the only ones that would consider the warranty?
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Click to collapse
I'm not sure what the warrenty from HTC covers, I bought mine from AT&T and it's insured so i don't know for sure

I have the same problem dude. My phone is for sprint though, its been happening since yesterday and its selective with it. Ok it basically happaned a month or so back where it would show me a blank screen with a faint light on the background like dark typish, i would hit the power button and everything would turn back to normal so i just though it was a glitch. But since yesterday my tp has had a blank screen no matter what i do. I get it to turn on sometimes, i tried hard reset but it didnt do anything. I called sprint and they gave me the htc repair pl number and they told me they would try to help me. Its the weekend i am yet to call them their not open. I dont see how they can help i think its something with the hardware, i have stock everything and i must admit its type slow. Im very scared to flash it to a new rom though cause i dunno which one would be the best.

I sent HTC an email asking if they will have any warranty that the offer since my device is branded to ATT and i do not have service with them and here is the response i got.
"Thank you for your inquiry about your AT&T Fuze.
We understand it is important for your device to function properly. Since the device is branded to AT&T, it is at their discretion to replace the device under warranty. If they will not replace the device because you do not have service with them or for any other reason, HTC can offer repairs for the device. HTC Repair’s number is 1-888-617-1113. The hours of operation for HTC Repair is Monday through Friday 9 AM – 6 PM EST. We apologize for any inconveniences this may cause you."
So i am assuming that the answer is no that HTC will not provide any warranty for my device since it is branded.

Guys i am still looking for some help. I called the HTC repair number today and they said that it would cost anywhere between $150 us to $450 us to repair my phone. I took some pictures of what the screen shows in case there is anyone experienced out there or someone that works for HTC repair that might be able to tell me what is wrong.
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I suffer similar woes with a brand new device that no one will warranty. I also spoke with people at the HTC repair center (CDMA division) I bought a Sprint branded touch pro and use it on the verizon network. The USB charge/sync port is non-functional and verizon will not warranty it because its ESN is not on their system and Sprint won't touch it because I do not have a line of service with them. HTC will not directly warranty it because I do not have the original purchase receipt I.E. I bought it off ebay. It was fully functional when I got it from the seller and I do not think it is right to try to blame them for it almost two months after I purchased it. Thankfully I bit my tongue and opted for the offered Squaretrade 3rd party warranty from ebay, as they claim they can repair it and have it back to me at the end of the week. That may be an option, but I can not really comment if their warranty is worth anything as it is my first dealing with them.
I would befriend someone on this board who can maybe have it warrantied through ATT or bite the bullet and send it back to htc and hope they can fix it cheaper than a new one.

kdj67f said:
I would befriend someone on this board who can maybe have it warrantied through ATT .
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Click to collapse
Is that possible can i some how get my phone registered on ATT network and then claim warranty on it? Would the check IMEI numbers? Can someone with knowledge on this issue or someone that works for ATT comment?

ptyindian said:
Is that possible can i some how get my phone registered on ATT network and then claim warranty on it? Would the check IMEI numbers? Can someone with knowledge on this issue or someone that works for ATT comment?
Click to expand...
Click to collapse
You have to put the warranty on within 30 days of purchase.

scotchua said:
You have to put the warranty on within 30 days of purchase.
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Click to collapse
Just made a few phone calls and worked thorough HTC support and HTC America will indeed warranty the phone. So even if you are not ATT you can get warranty on your device directly through HTC.
EDIT: Flashing back all the original stuff now. Is there any way i can check the spl version and rom versions after i flash without entering bootloader? I cant see my screen so i don't know if my mobiler will work while i am in bootloader. Thanks.

how did my mobiler work with bootloader?
ptyindian said:
Just made a few phone calls and worked thorough HTC support and HTC America will indeed warranty the phone. So even if you are not ATT you can get warranty on your device directly through HTC.
EDIT: Flashing back all the original stuff now. Is there any way i can check the spl version and rom versions after i flash without entering bootloader? I cant see my screen so i don't know if my mobiler will work while i am in bootloader. Thanks.
Click to expand...
Click to collapse
How did this work out for you? I also had a problem where the screen just stopped working all of a sudden (I had literally made a call about five minutes prior, then I pulled the phone out of the pocket and for no apparent reason the screen wasn't working). I've been using My Mobile to access the contents of the device, and the device seems to be fine other than the screen. I want to flash back the original ROM and I am afraid of getting stuck somewhere in the process where I have to press something on the screen and it won't work. I don't imagine that My mobile will work given that it accesses the GUI through ActiveSync, and I dont' think active sync will work in the bootloader (I'm not sure exactly what you mean by bootloader, I'm assuming you mean the code which sits below the OS and handles the ROM flashing?)
I attached photos of the phone with the screen "on" and "off." Unlike yours in my case you almost can't even tell when the screen is "on." If you look closely you can see that when the screen is "on" it is slightly illuminated but the difference is so slight that you can't even see it in the pictures.

@JELPERN
hey yeah i had the smae problem at first could not really tell where my screen was either unless its on the after a couple of days i started seeing lines. so when my screen stopped working i had a custom rom so i connected my phone to my computer and installed my mobiler and used the phone for a day or two and then i decided i had to get everything back to normal for warranty. so here is what i did. i first flahed the stock radio and then i checked to see if the radio was on there and it was then i flashed the rom and once i flashed the bew rom normally from the main home screen. then once i had the stock rom my mobiler would not work because i could not get past the align screen but i could hear the att boot up sound so i assumed it was on there also my phone would activesync at the part where i had to align the screen so once i knew i was at the align screen and my phone was activesynced i flahed the SPL i however messed up on this since i did not read the directions on the hard splr thread of how to flash back to stock spl so make sure you read the directions at the bottom of the first post. so once i screwed up the spl my phone would not activesync but i could hear it boot up and everything so i just tooka chance and sent it to HTC and they put a new screen and sent it back without any problems only shipping cost me 12 bucks because i got it insured and stuff. hope this helps leet me knoe if you need anything else

thank god for the att boot sound
ptyindian said:
@JELPERN
hey yeah i had the smae problem at first could not really tell where my screen was either unless its on the after a couple of days i started seeing lines. so when my screen stopped working i had a custom rom so i connected my phone to my computer and installed my mobiler and used the phone for a day or two and then i decided i had to get everything back to normal for warranty. so here is what i did. i first flahed the stock radio and then i checked to see if the radio was on there and it was then i flashed the rom and once i flashed the bew rom normally from the main home screen. then once i had the stock rom my mobiler would not work because i could not get past the align screen but i could hear the att boot up sound so i assumed it was on there also my phone would activesync at the part where i had to align the screen so once i knew i was at the align screen and my phone was activesynced i flahed the SPL i however messed up on this since i did not read the directions on the hard splr thread of how to flash back to stock spl so make sure you read the directions at the bottom of the first post. so once i screwed up the spl my phone would not activesync but i could hear it boot up and everything so i just tooka chance and sent it to HTC and they put a new screen and sent it back without any problems only shipping cost me 12 bucks because i got it insured and stuff. hope this helps leet me knoe if you need anything else
Click to expand...
Click to collapse
I didn't think I'd ever thank AT&T for their annoying boot sound, but I think we've finally found a useful application for it
Thanks for the quick reply, I am going to try restoring the original rom and hope for the best. I did the hard reset already and at this point I have nothing to lose from a functionality perspective; I can't get past the align screen either using My Mobile (although what's infuriating is I can see it, and the crosshairs change positions every so often, although apparently not in relation to my clicking).

yeah i could not connect my mobiler after i put att stock rom so i dont know how you are able to see the align screen on my mobiler. lol But anyways yeah you have nothing to lose. but make sure you do the spl correctly.

This issue of the screen don't responding (in any way) belive or not have happend to me twice... Yes 2 FUZE but thanks GOD I just walk to the ATT customer service and they have replace my unit... BTW both time I have my phone with Winmo6.5 on it... And they don't notice or just dosent want to fight with me about it.

Noob root now slightly bricked G Flex 2

Hi all. My new phone was going greatish. It was a little laggy, so thought I would root it and remove some of the preinstalled junk. All went fine no problem.
I removed some of the vodafone (UK) stuff, and all was well. Some time later though, I get a message:
"Unfortunately, the process com.android.phone has stopped"
And now my phone won't find the network and message pops up every couple of seconds. I tried a factory reset, but I suspect this made it worse as I have now lost my backups from Titanium app. The phone is basically unusable as it is due to constant error message and no network.
I have tried to access the recovery menu, but i get an empty robot with "no command".
I have seen some mention of CIDs on other forums but haven't got a clue how to go about fixing it or even where to start.
Any help would be greatly appreciated as obviously the phone is absolutely brand new, and I'm very very upset about the whole thing! Not to mention the fact that I feel like an idiot!
Anyway, thanks in advance.

You deleted something that was not suppose to be deleted. Don't the stock tot file on this forum and follow the steps to Flash back to factory
http://forum.xda-developers.com/g-flex2/general/guide-lg-g-flex-2-stock-firmware-to-t3037593 follow the video and you should be up in running in no time . make sure this link support your version not sure which g flex2 Version you have.

Still no tot files available for the LG G Flex 2 (any variant). Sorry got to wait for some to become available.

Thanks for the input. I figured it would be something like that. Any idea when the files might be available? I don't mind being a guinea pig at this stage. My phone is LG H955 on Vodafone UK.
I am going to try and play dumb in Vodafone shop today and see if they'll replace it there and then (doubtful).
I suppose my other alternative is to return it to LG for Firmware Flash. Anyone know if this is possible and potential cost?
Strangely, I'm not so bothered about (temporarily) destroying my brand new phone too much, it's my sudden lack of connectivity that hurts the most.
Thanks guys

Further update; I have spoken to LG tech support / repair department, and I told them the phone had been rooted etc. (I didn't leave any identifying details!) They informed me that as the phone was now out of warranty, I should speak to their service partner SBE.
After calling SBE, they informed me that LG or their partner have no obligation to fix rooted phones, so apparently they just won't do it, even though I'm certain they could, which kind of sucks, as I was obviously willing to pay.
So it looks like I'm waiting for the TOT files. I hope they come along soon!
Lesson well and truly learned!

djjag1 said:
Further update; I have spoken to LG tech support / repair department, and I told them the phone had been rooted etc. (I didn't leave any identifying details!) They informed me that as the phone was now out of warranty, I should speak to their service partner SBE.
After calling SBE, they informed me that LG or their partner have no obligation to fix rooted phones, so apparently they just won't do it, even though I'm certain they could, which kind of sucks, as I was obviously willing to pay.
So it looks like I'm waiting for the TOT files. I hope they come along soon!
Lesson well and truly learned!
Click to expand...
Click to collapse
Stay positive. Hopefully those tot files come soon. I on the other hand what to experiment with my phone but need a tot file just in case I mess anything up.
If it's just your dialer that's acting up, have you tried a third party dialer to make phone calls?

djjag1 said:
Further update; I have spoken to LG tech support / repair department, and I told them the phone had been rooted etc. (I didn't leave any identifying details!) They informed me that as the phone was now out of warranty, I should speak to their service partner SBE.
After calling SBE, they informed me that LG or their partner have no obligation to fix rooted phones, so apparently they just won't do it, even though I'm certain they could, which kind of sucks, as I was obviously willing to pay.
So it looks like I'm waiting for the TOT files. I hope they come along soon!
Lesson well and truly learned!
Click to expand...
Click to collapse
Lets see if we can work on this.
Is it working ok, just not picking up the network?
How long exactly have you had it?

If you put what you all deleted meaning what folders they were in i could make a copy of that folder or apps you deleted and upload them on dropbox for you that might help get you going worth a shot
Be better if someone had the same variant as you i have the Sprint model.

Thanks again for input. I have hopefully managed to sort this with my provider. I was just within the 14 day cancellation period, so I have arranged for a brand new handset. I know its a little bit naughty but if the phone wasnt so laggy to begin with, I would never have rooted it.
I'm guessing it makes no difference to them as the phone will go back to lg for wipe and reflash as a matter of course once returned.
Thanks folks, I will remain on this forum and hopefully not do anything quite so stupid again!

Unfortunately this is my last day with this device . Great phone but i was wrong the 810 processor is dangerously hot to the point it felt like my pockets were on fire. This my second g flex2 and I'm moving on to something more reliable. Love this phone but this heat issue i can't risk. After 14 days i would be stuck with this phone and i can't take the risk of hoping of getting a device that function fine bye everyone.

:victory::victory::victory:

Today, I've gotten myself in a similar pickle after applying noob root.. Data OK but no phonecalls and no txts. When I tried to make a call, the thing said the phone is not activated. Sprint tech supp was of course no help, so after some digging I found this: ##72786#
Factory reset, keep the data (and all apps).
That solved it.
I guess I'm old enough to know that being lazy doesn't pay.

Stank0 said:
Today, I've gotten myself in a similar pickle after applying noob root.. Data OK but no phonecalls and no txts. When I tried to make a call, the thing said the phone is not activated. Sprint tech supp was of course no help, so after some digging I found this: ##72786#
Factory reset, keep the data (and all apps).
That solved it.
I guess I'm old enough to know that being lazy doesn't pay.
Click to expand...
Click to collapse
so you had root, and while doing this factory reset you were able to go back to full stock unrooted rom? if so, were you able to install updates? i too have a sprint version and i was rooted and tried installing an update but failed, i then unrooted my phone tried the update again and still got an error. im just wondering if this method would actually help people who have the same problem as i do.

gothikzoul said:
so you had root, and while doing this factory reset you were able to go back to full stock unrooted rom? if so, were you able to install updates? i too have a sprint version and i was rooted and tried installing an update but failed, i then unrooted my phone tried the update again and still got an error. im just wondering if this method would actually help people who have the same problem as i do.
Click to expand...
Click to collapse
Unfortunately, that wasn't the case.
I tried every possible way to install this damn update. Rooted, unrooted, factory reset 4 times, tried to install from the system update in settings, from recovery (which is, at least for me, very tricky to get into) all efforts errored out.
I posted a link to the update.zip in other thread.
So then I gave up and used this noob root which killed voice calls and text.
This code I posted says it does a factory reset but is resetting something else than other factory resets because almost all my settings, passwords and all apps remained intact.. Then I used the original root method and everything works like it's supposed to.
I guess we'll have to wait until someone finally starts developing for our phone.

So after a few days I just received a notification for the update for the third time. Any suggestions as to how I should proceed? I've tried it while being rooted and failed, also tried it the second time after unrooting and failed too. Also, what is the default location where the update is downloaded to, so I can back it up.

So far nothing has worked. The update should be in the cache folder. There is also a link to download the update that someone posted in another thread here about the update.

FYI - I forced the update through recovery over root and bricked my phone. Like all the way bricked. I can get to recovery and download mode, but no fastboot even. Luckily I was within my 14 days and there is no way to tell it is rooted... because it doesn't even get that far, so I got a replacement. My sincere advice would be to wait to root until we have custom recovery and stock firmware available, and if you have root now, wait to update until a dev can release a "root safe" version.
I'm not an expert but I'm not new either. I got the original Evo on launch day and have done all kinds of dumb stuff to every phone since. This is the first time I haven't been able to recover it.

austontatious said:
FYI - I forced the update through recovery over root and bricked my phone. Like all the way bricked. I can get to recovery and download mode, but no fastboot even. Luckily I was within my 14 days and there is no way to tell it is rooted... because it doesn't even get that far, so I got a replacement. My sincere advice would be to wait to root until we have custom recovery and stock firmware available, and if you have root now, wait to update until a dev can release a "root safe" version.
I'm not an expert but I'm not new either. I got the original Evo on launch day and have done all kinds of dumb stuff to every phone since. This is the first time I haven't been able to recover it.
Click to expand...
Click to collapse
=( *hug. That sucks man, thankfully you were able to get it replaced. *pfew I dodged a bullet there. I was actually thinking about doing the same thing getting home from work. Yeah its best we don't mess with the phone any longer those that have root at the moment. Until custom recovery and stock rom is out like he says.

Wow. How did you manage to "force" the update through recovery? I tried it through recovery but it would error out. (Error 7)

I will tell you, as a cautionary tale.
The error when you flash from recovery references a specific file that is incompatible with the update. I used root explorer to investigate further and found that the root script had overwritten a system file. The original was saved as "original" so I deleted the file causing the error and renamed the original one. After that, the update went through and I thought I was golden... Only now nothing else works.

My wife's Note 5 factory reset protection lock

My wife is having a crisis here with her new note 5, the long story short is that she was away at Disney world (we live in Michigan, not sure if the geography had an impact) and she had her phone locked with the retarded finger print scanner. She tried to unlock it while her finger was wet and not only did it not unlock but it also continued to register tries and locked her phone and requested google account password. She apparently had two google accounts synced to the phone and she had no idea which was primary, add to that that she has a terrible memory, well, she waited until she had one try left to call and ask me if I could get it for her from her planner in the house. For whatever reason this password didn't work either (even though I could log into her gmail with it) and the phone did a forced factory reset. Ok, no big deal, right?
Phone reboots, starts the setup wizard, goes to what looks like a google screen which says this phone experienced an abnormal factory reset and you must sign in with a gmail account which was previously synced (it defenitely say "a gmail account" not "the gmail" or Primary gmail). So she signs in with the gmail that we know we had the right password for. The phone reboots and comes back to the same screen. Her gmail gets a message that SM-n920V signed in with this account and I went into the android devices and verified that "it was me". By this time I was at work and the only thing I could think was that it must need the proimary and that must be the other one, so in order to get her other gmail account working and I had to reset it's password (one gmail was backup to the other), ok, so I get both gmail accounts working. She tries to log in with that one and the it behaves exactly the same.
I was at work by this time and I start trying to research this and I find it's probably tied to samsungs FRP. I try to log into the samsung account and neither gmail is tied to it. I finally find it and it is tied to a yahoo account that she also has no idea what the password is. I manage to reset the yahoo account, and then the damned samsung account and now I can look at everything.
The only mention I can find about FRP on the samsung site is in a FAQ that I find and I find a little tidbit in there that says that if you change your google password you have to wait 72 hours to log back in with it. I have no idea how the samsung account would know the google password reset, but also, there are no prompts on the phone that mention this. it just asks for the account again and again.
So, my wife calls Verizon, they are clueless but they transfer her to samsung. Samsung support was apparently horrible with her, but regardless, they tell her it's googles fault and transfer her to google, google says it's a samsung bug and sends her back to samsung. Samsung finally tells her what I found about the FRP in the begining, that there is a 72hr cooldown, but FURTHERMORE, they tell her that she can't try the account until 72hrs are up, that just by trying to log in means she has to RESET PASSWORDS AGAIN and then just sit with her thumb up her butt for "up to 72 hrs" they tell her this time. They also said she would get an email when she can log in, but we still have no idea to which account...
So, all parties involved are fully satisfied that this is indeed her device but they claim there is no way to expedite this. I also know that this is 99% her fault, but come on, this is ridiculous. I also am not convinced that after 72 hours, which is really up to 96 now because it took until the second night after all of this to get an answer from tech support. Meanwhile my family is clear across the country and now with minimal communication capability. They got home safely today, and tonight would have been the initial end of 72 hours, but apparently she will be waiting for tomorrow night because they made her reset again. When she got home I tried to completely reflash the phone with odin, and it was 100% successful, but as soon as it boots it goes to software update does a really quick update (which I suspect is the FRP thing leeching onto the setup wizard) and then it boots, goes through until account sign in and then says the phone was reset... blah... blah... blah... I didn't try to log in, I don't want to make this drag out any longer, but WTF!!!!
There used to be a loophole to get out of the wizard, it's patched. Is there any way around this? I mean, tomorrow is not that much further away, I'm not trying anything risky this close to the end of the cooldown, but I highly doubt that it is going to make any difference tomorrow. It feels like a bug, I would expect that it would give some kind of warning, flag, or message that this was going to take 72 hours and there is nothing, its like a sign in bootloop... Added to that google themselves says its a sammy firmware bug, well I'm not hopeful.
Anyone else experience this? Any resolution? I will report back tomorrow one way or another, but I suspect we will be getting a new device from Verizon.
Thanks,
Jason

We had two customers who reset their password and it made them wait 72 hours before that password could be used again for the verification. Now those phones both worked after the 72 hours but they only had one Gmail on there. Only thing I can think of is to absolutely make sure both accounts have the password. And try each on the phone after the 72 is up for both of them. Google locks the phone believed to be the IMEI of the phone after a reset on 5.1.1. Something new we ended up running into
Verizon Wireless Technician using Tapatalk on Note 5

Thanks for the reply! It is good to know that it is possibly going to work. I'm surprised that it is baked into lollipop-- Google claimed that it was all Samsung's fault. I checked my Tab S which is running some spin of CM on lollipop and there is no FRP options in the settings like there are in my note 4 on official firmware. I did run across a few other references to it being a lollipop thing, but all I can say is what google tech support told us.
I have to say that it really surprises me that with the fact that all three of the corporations with some sort of power with the device having been satisfied that she is the actual owner, can't just remotely restore access.
I'll update when we find out more... I'm trying to figure out which account might be primary by looking back in her google device history, oddly enough they both show this device as a "new device" trying to sign into her accounts on the day that all this went south. I wonder if there is more going on here-- I have completely wiped and flashed different roms and still had google recognize the device as my previous one.
Thanks,
Jason

jacampb2 said:
Thanks for the reply! It is good to know that it is possibly going to work. I'm surprised that it is baked into lollipop-- Google claimed that it was all Samsung's fault. I checked my Tab S which is running some spin of CM on lollipop and there is no FRP options in the settings like there are in my note 4 on official firmware. I did run across a few other references to it being a lollipop thing, but all I can say is what google tech support told us.
I have to say that it really surprises me that with the fact that all three of the corporations with some sort of power with the device having been satisfied that she is the actual owner, can't just remotely restore access.
I'll update when we find out more... I'm trying to figure out which account might be primary by looking back in her google device history, oddly enough they both show this device as a "new device" trying to sign into her accounts on the day that all this went south. I wonder if there is more going on here-- I have completely wiped and flashed different roms and still had google recognize the device as my previous one.
Thanks,
Jason
Click to expand...
Click to collapse
Yea no problem at all and like I said it did just show itself the past couple weeks. So far it's from 5.1.1 but it has work keep us posted and I'll look into more if need be
Verizon Wireless Technician using Tapatalk on Note 5

Well, she got it unlocked. Apologies to you Jacob, but the Verizon tech who made her reset passwords a second time was an idiot. She was in a chat with a Samsung tech today and told him she still didn't have an email and 72 hours was almost up and she didn't want to try to login and end up reseting her lock out again. He told her no email was coming and that the only way she would know if it was unlocked was if she tried... Smh... It may have been unlocked for days now. Lol. It did her some good to go through withdrawal.
Fwiw I blocked updates and am still on Kk with my note 4, the frp thing is in my security menu. I have it turned off on hers now too, but the option was buried in developers settings and is listed as "OEM unlock". Maybe this post will help others before they get in her position. Thanks for the info!
Later,
Jason
Sent from my SM-N910V using Tapatalk

72 hour lockout if you change password around a Factory Reset.
http://www.androidpolice.com/2015/0...ne-you-might-trip-a-72-hour-security-lockout/
Sent from my SM-N920V using Tapatalk

jacampb2 said:
Well, she got it unlocked. Apologies to you Jacob, but the Verizon tech who made her reset passwords a second time was an idiot. She was in a chat with a Samsung tech today and told him she still didn't have an email and 72 hours was almost up and she didn't want to try to login and end up reseting her lock out again. He told her no email was coming and that the only way she would know if it was unlocked was if she tried... Smh... It may have been unlocked for days now. Lol. It did her some good to go through withdrawal.
Fwiw I blocked updates and am still on Kk with my note 4, the frp thing is in my security menu. I have it turned off on hers now too, but the option was buried in developers settings and is listed as "OEM unlock". Maybe this post will help others before they get in her position. Thanks for the info!
Later,
Jason
Sent from my SM-N910V using Tapatalk
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Lol no offense taken just trying to help. Was new to me till I read up on it and experienced it. Sorry it took so long but glad you were able to get it unlocked ?
Verizon Wireless Technician using Tapatalk on Note 5

I turned that reset feature off real quick.....I have a 2 year old and a5 year old. My phone would get wiped and reset every day!
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dakota-boy said:
I turned that reset feature off real quick.....I have a 2 year old and a5 year old. My phone would get wiped and reset every day!
Sent from my SM-N920V using Tapatalk
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Oh yes be glad you don't have an iPhone to see the disabled screen....lol
Verizon Wireless Technician using Tapatalk on Note 5

Had the same problem only I gave up, and pulled out my old phone for the holidays, but just last night I tried it aging putting in my gmail account and it worked. But I had none idea their was a cool down wait time, this is stupid you would think they would give you a warning.. good luck to you all I can say is that it did work after the cool down.

I do not own the phone but my friend ad work is in the same situation I have been helping her the only thing is it has been more then 72hrs and it is still not letting her in she has been trying to log in the whole time not sure if that will re set the wait time also the phone was forced factory reset after the failed password scenario any help would be great she just got it 2 weeks ago

Hi. Just a tidbit of information here. This isn't really "Google" locking out the phone. It is in fact a bug on Samsung's newer phone models. If you do some searching you will see that mostly people with samsung phones get locked out. It appears that there is some spotty coding in Samsung's customization of the Android OS which interferes with the FRP. I played around with it on my Nexus 5 and don't get this problem, only on my extra phone which is a core prime

lockout
my phone is on a lockout which really sucks! my question here is by trying to log in multiple times because no one told me this was going to happen either at the store where I bought the phone or when the idiots reset it without telling me this, will it reset the timer again? my lock out started on Wednesday afternoon and I kept trying to log in and even changed my password but nothing until yesterday that I was told about the lock out did I stop. I really hope it does not reset because that is the only means of communication I have.

eescam said:
my phone is on a lockout which really sucks! my question here is by trying to log in multiple times because no one told me this was going to happen either at the store where I bought the phone or when the idiots reset it without telling me this, will it reset the timer again? my lock out started on Wednesday afternoon and I kept trying to log in and even changed my password but nothing until yesterday that I was told about the lock out did I stop. I really hope it does not reset because that is the only means of communication I have.
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The 72 hours is a Google thing. If you reset your Gmail password it is not valid for use on the locked phone until 72 hours after reset. That being said their is a work around and I believe it might still work. I have method to try and an app I made to get it bypassed. Just let me know if you need the steps with an otg cable and a USB flashdrive
Verizon Wireless Technician using Tapatalk on Note 5

Jacob11701 said:
The 72 hours is a Google thing. If you reset your Gmail password it is not valid for use on the locked phone until 72 hours after reset. That being said their is a work around and I believe it might still work. I have method to try and an app I made to get it bypassed. Just let me know if you need the steps with an otg cable and a USB flashdrive
Verizon Wireless Technician using Tapatalk on Note 5
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hi if you have a way to bypass it, please let me know, i'm locked out of mine as well , already reset and waited 72hrs, same thing, please help

How to bypass Factory Reset Protection (FRP) on Samsung Galaxy Note 5 [Step-by-step Guide] http://drippler.com/drip/how-bypass...ion-frp-samsung-galaxy-note-5-step-step-guide Via j.mp/drippler_app

veeeyesee said:
hi if you have a way to bypass it, please let me know, i'm locked out of mine as well , already reset and waited 72hrs, same thing, please help
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Anilpalepu posted exactly what I had. Made the app that he already had tho so I already had it
Verizon Wireless Technician using Tapatalk on Note 5

FRP on Galaxy S6 Edge SM-G925P

I've searched this forum and Google/Bing for answers and none found, works for me. First things first, this is my phone. It has not been used for a year, I got an S7 to replace it. Now, I unwittingly Factory Reset it via Recovery Mode to prep it for my mother in law. Upon the google sign in, I used what I KNOW is the correct account and it will not go through. I've reset the PW to try to make headway and I'm confident that this action made it worse.
I've tried RealTerm method but it wouldn't dial out even though all indicators suggested it would. It may be an issue with the SIM. Phone is on a data plan but I never used it (yes, I wasted money for the extra line, I meant to get it ready for Mother in Law sooner but I procrastinated...for a year). I tried the SIM from my phone but that didn't work, it timed out connecting to network and SIM locked.
I've tried SideSync method but the app would not connect to phone via USB. Still not sure why but I'm assuming because I didn't set it up on phone first
I've tried Samsung Tool but that wouldn't dial out either
I started to try rooting it but the phone is not set up for Unknown Software...I'm not sure if there's a work around for this
I'm pretty annoyed at myself mostly, for not soft resetting it and avoiding this nightmare all together. I'm hoping that one of you whom are much more talented than myself with phones can assist (I'm pretty worthless at it). I don't know how to set you at ease that this is indeed my phone and nothing insidious is going on but I'm hoping you'll take my word for it and help if at all possible.
My last resort which will annoy me greatly is to spend money on shipping this to Samsung for them to fix. If there's a way, I'd rather do it.
I've tried most methods one can find on google so it will probably take a step or two more than the usual. I don't care if I trip the warranty void mechanism...I just want to get it running and in the hands of my mother in law and make her happy

eternalpsyop said:
I've searched this forum and Google/Bing for answers and none found, works for me. First things first, this is my phone. It has not been used for a year, I got an S7 to replace it. Now, I unwittingly Factory Reset it via Recovery Mode to prep it for my mother in law. Upon the google sign in, I used what I KNOW is the correct account and it will not go through. I've reset the PW to try to make headway and I'm confident that this action made it worse.
I've tried RealTerm method but it wouldn't dial out even though all indicators suggested it would. It may be an issue with the SIM. Phone is on a data plan but I never used it (yes, I wasted money for the extra line, I meant to get it ready for Mother in Law sooner but I procrastinated...for a year). I tried the SIM from my phone but that didn't work, it timed out connecting to network and SIM locked.
I've tried SideSync method but the app would not connect to phone via USB. Still not sure why but I'm assuming because I didn't set it up on phone first
I've tried Samsung Tool but that wouldn't dial out either
I started to try rooting it but the phone is not set up for Unknown Software...I'm not sure if there's a work around for this
I'm pretty annoyed at myself mostly, for not soft resetting it and avoiding this nightmare all together. I'm hoping that one of you whom are much more talented than myself with phones can assist (I'm pretty worthless at it). I don't know how to set you at ease that this is indeed my phone and nothing insidious is going on but I'm hoping you'll take my word for it and help if at all possible.
My last resort which will annoy me greatly is to spend money on shipping this to Samsung for them to fix. If there's a way, I'd rather do it.
I've tried most methods one can find on google so it will probably take a step or two more than the usual. I don't care if I trip the warranty void mechanism...I just want to get it running and in the hands of my mother in law and make her happy
Click to expand...
Click to collapse
I believe you can flash the most recent firmware with odin then root then boom all done

joej191 said:
I believe you can flash the most recent firmware with odin then root then boom all done
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Thanks for the reply! I when I tried rooting with Odin, I received an error referencing the FRP lock. It' looks like I'm not able to root until I bypass that step...

Looking for best option with my S7

Hey guys, So I purchased a S7 on ebay after clearing the IMEI through Verizon's Fraud Department. I then made sure the Imei matched the Original Phone Box, Receipt and back glass. All was well so I was happy with the purchase. It had a broken front screen and I went through the repair and fixed it!
Was really happy to save money by repairing an S7.
Only issue is what I have no learned to be FRP. She reset the phone before sending it to me which is completely understandable.
I've emailed her in ebay about it and she said she would get back to me with the gmail account but hasn't responded regarding giving me the password.
I fully understand and don't expect her to give me their password. That's a bit ridiculous of me to expect that. All I want is the clean clear phone I bought from her and be able to use it.
So A few things, Im not just here for this. I also want to get into rooting which is why I registered, I hope to be of help in the future as I learn more and more about getting those
terrible factory apps and stuff that comes from verizon.
1. Which is the best method about doing an FRP Bypass. I see people on ebay that will do it for like 20 bucks remotely over team view. Others send a usb drive.
2. I absolutely can provide proof of purchase through screen shots on ebay, as well as the item number to show you who bought it. (Same Username of course)
I totally understand frp is to prevent theft, which is great. It just sucks that the owner didn't know she was selling me her locked phone. Shes the original owner. She didn't have insurance so when she broke the screen she had to buy a new one and thats why she sold this one on ebay. She's been super helpful and nice
as we exchange emails on ebay. But short of driving 5 hrs each way to meet in person frp bypass is my only option. I gave her the option of me driving there, I would spend the time/gas to meet at her local verizon store so i dont have to do this mess.
I did attemp a frp bypass on albviral but I must have done it wrong, and it seemed a bit complicated. Again, I can provide proof that I did not steal this phone. Whatever I need to do to
not lose even more money from the purchase and repair.
If any help, I'd be super appreciated.
thanks

Well they changed their password because she couldn't remember it so I can only assume theres a 24hr lock out period or something. It wont log in. And even using a recovery email and her sending me the verify code it wont let us into the phone.

Update:
Lady changed their google password and it still wont log in. I tried clicking forgot and it sent a code to the recovery email which she logged in, got and sent me.
After I tried that it just kept kicking me back to the start of frp by saying "Log in using an account that was synced to this device" and taking me to a screen to put in the gmail.
When I try random passwords it says wrong password. But when I try the one she made today it just kicks back. 24hr period? I really hope that's all it is.
I even put in their names to confirm account and it kicks me back saying that isnt correct. She said he can't remember anything and has to get new passwords all the time much less knowing what was used when they orginally go the phone. So I guess i'll try in 24hrs and if not then I'll try someone on ebay? idk.

Flash an older firmware with ODIN that has an FRP bypass tutorial on YT

It's been done. Now I get a security notice that unauthorized changes have been detected, restart phone to undo.
Obviously im not going to do that but will it ever go away.
I'll shortly install sim card and activate phone. I appreciate the help.
Now for me to research rooting!

Wow this is terrible. The prev. owner called verizon tech support and had the phone cleared off her account but it still won't let us activate it. They said wait 24hrs and see if that takes care of
it and if not then the phone is useless. Doesnt even make sense that the original owner contacted them, cleared her and the phone and still may not be usable.

Alrighty, all is fixed and new sim card and im activated and everything. It wants to update to 7.0 but im hesitant to do it.

Updated to 7.0 nagout. All is well. There's an additional
System update that includes some security measures.
Since updating to 7.0 went smoothly I guess I'll go ahead with the additional system update.

Glad you got it working!

Thanks! This newest security system update has me a little worried but I guess I'd the 7.0 update went fine I shouldn't be worried about it. Having done the rep bypass just has me on edge even tho the original owner is great and told tech support it was hers to clear it and let me have it and all.
I still want to look into rooting, there's just a bunch of junk on here. Even games! I don't use it for games.