hi,
newbie in this forum and newbie in using a phone running an operating system. please help.
bought the phone in late June 2008, received it before the month ended, installed TomTom Navigator 6 on it and tested the various hotspot around my place, happy with it and stashed the phone on a safe place in the closet as T-Mobile don't have 3G service. then last week I decided to get an ATT plan (can't stand the iPhone 3G ad) so I can tasted the blazing HSDPA speed.
last week on Wednesday I use the phone as a GPS to get me to a hotel I'm staying near the White House. it got me there no problem. then the next day, the horror started. I was trying to plot a walking course to many of the nearby "stuff to see" and the phone just sits there saying that it can't get a valid GPS signal. then I tried to go to Google Maps using IE. the screen started scrolling, literally scrolling, then when it stopped, whatever usually on the top ended up in the middle of the screen, the bottom ended up on the top, and the screen was "split" in 2 with the edges staying dead center. so I thought, ah, this phone is just too tired, it ran out of memory (as all windows always does ignoring how much ram you put, at least in my experience), so I press the power button to let it do the light sleep. when I turned it back on, the phone seems to work the problem out and I tested it by going online.... guess what, the screen started scrolling again and even adding "I can play dead". the screen is not responding to anything (touch, tap, swipe, rotating the scroll wheel, pressing the buttons) beside the power button that seemed to turn the display off. when I turned it back on, the screen just gives off some light on the sides, but that's it, the screen is blank. taking out the battery doesn't even fix the "blank" screen thing. the device seemed to work out the problem after I left it unused for about 2-4 hours, but then it started again when I tried to do anything (all I ever do with my Touch Cruise is going online via wifi and/or att data plan, plus using the phone as GPS).
even after resetting the phone to a factory default doesn't help (did it this morning via a representative guidance). so I'm stumped. within a week, the phone basically broke, then how about another year? will it become bits and dust?
anyone can give me advise? one representative I talked to said that I can get a replacement for the phone but the last one I talked to said that HTC only have an option of repairing the phone but not replacing one.
thank you to all who reads.
Really weird.
Try to get replacement, if not possible, get it repaired.
If hard reset / factory default did not help... It does sound to me like malfunctioning device.
On the other hand... is it provider locked device or unlocked one?
I guess it's unlocked, but I'm bit confused since you mention both T-Mo and AT&T...
I do hope that there's original ROM on it...
For what it's worth, my XDA Orbit II has just developed the exact same fault. I tries soft and hard resets, re-flashed with 6.5 rom and then a 6.1 version, all to no avail. It goes through the boot sequence and asks for a screen calibration - if you ignore the scrolling screen and tap in the right places, the calibration is accepted (which makes me think it's not the digitizer. The screen itself seems to be fine - no missing pixels, cracks, - it displays everything it should only with a constant vertical scroll. If it had a vertical hold knob, I could fix the problem.
Really weird, it was working fine this morning and after sitting in its cradle for a couple of hours it is now like this.
Any ideas as to how I might cure the problem would be gratefully received.
hey guys, i've bought an new tf300t for me. it went extreamly good and i'm very impressed. the first day went well, I only installed a few apps, tested them until the battary was empty for the first time, so I charged it during the night (in power-off mode). The next day, as I took my new tablet and pushed the power button, a thin (1 pixel width) line appeared on the screen. It went from the left to the right edge and has benn on the screen the whole time. Nothing did work, I reseted it, made a factory reset, nothing worked
Do I really have to send it back because of the hardware malfunctino or is there any other sultion?
Thanks for every answer!!!
If you are on the latest firmware .30 and you still have this line you should exchange it for a new one.
bring it back to the store
bring it to the store were i live theirs a 14 day law and warranty shod cover it but looks like ether you can get to the recovery so you rom might have gotten mest up up
nope
i didn't even root it, nor there wasn't any custom rom... it passed out on the second day of useage.
Hi,
A few days ago my 1 month old (got the phone and service back on June 8 so just a small bit over 1 month old) Samsung Galaxy Q stopped working. I had to turn it off and then decided to turn it back on and the 1st screen I saw was the normal screen (Black background, white text) that said Samsung Galaxy-Q SGH-T589. The next screen was the regular animated thing that shows stuff from my provider (Fido - Canada) after that it would normally go to the home screen, but in this case it went to a black screen that had Samsung written at the top and would glow white and blue. It never got off that screen no matter how long I waited.
So I first tried to pull the battery out and put it back in and restart the phone.. Same issue. I then tried to do a hard reset. Same issue. (It didn't clear the cache during the rest. got an "unknown error")
Does anyone know what the problem can be or how to fix this?
And yes, I am planning to take it in to get sent back to get myself a new one assuming I can't actually fix this.
Thanx
Al
hmm.. maybe I should have put this in one of the Android forum.
Im having a problem with my 820 and its pretty darn annoying. Every one and then it just turns off and the only way to turn it back on is to take the battery out. Anyone else having this problem?
Yep
http://forum.xda-developers.com/showthread.php?t=2021800
Hope you get it sorted.
Yep, I had it once, it was just after I paired it via bt to my car but it hasn't happened since.
Sent from my RM-825_eu_euro1_217 using Board Express
I think the system update released yesterday fixed this.
Yep, instead of taking out the battery, turn it on while holding volume down.
jambo89liam said:
Yep, instead of taking out the battery, turn it on while holding volume down.
Click to expand...
Click to collapse
thats doesnt even work... have to take out the battery.
This crap happened 3x in the last 24h. Phone is going back and I regret that I didnt take another Android phone...
Had to send mine back, Bear in mind this is a hardware issue and not related to the OS as my replacement is working faultlessly, Androids have their hardware issues too and I have had to send many a HTC back for repair, Am none too impressed with Nokia ATM as the wifes Lumia 900 has just had to go in for repair with a non working loudspeaker
AndyFZ1S said:
Had to send mine back, Bear in mind this is a hardware issue and not related to the OS as my replacement is working faultlessly, Androids have their hardware issues too and I have had to send many a HTC back for repair, Am none too impressed with Nokia ATM as the wifes Lumia 900 has just had to go in for repair with a non working loudspeaker
Click to expand...
Click to collapse
I agree, this is Nokias last whistle if they want to survive in the phone market and so far they are blowing it... ;/
I got a Lumia 820 for X-mas with the same error.
I have update the firmware to verion 1232.5951.1249.1003 and there is still this problem where the screen is turned off and I have hold down power and "volume down" button to restart the phone. It is very annoying, special when the alarm is not working in the morning.
Is there a software/firmware solution to the problem or is it a hardware error in the phone?
I found this at nokia forum:
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-820-freeze/m-p/1613474/highlight/true#M25637
I will try to turn off speech in setting and see if the phone will continue to freeze
I gave mine into to get replaced... Pissed me off too much to try and fix it.
MortenRJ said:
I got a Lumia 820 for X-mas with the same error.
I have update the firmware to verion 1232.5951.1249.1003 and there is still this problem where the screen is turned off and I have hold down power and "volume down" button to restart the phone. It is very annoying, special when the alarm is not working in the morning.
Is there a software/firmware solution to the problem or is it a hardware error in the phone?
I found this at nokia forum:
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-820-freeze/m-p/1613474/highlight/true#M25637
I will try to turn off speech in setting and see if the phone will continue to freeze
Click to expand...
Click to collapse
After 4 days with the Speech settings turned off have the phone only freezed one in that time. The phone used to freeze 3-4 times every day. The phone af been constant turned on and I can use the alarm to wake up in the morning.
Update:
Today the Lumia 820 freezed. The only thing have have changed is that the Bluetooch have been turned with my headset, used and then turned off again.
got my phone back today... Unfortunately its the same phone... reflashed. Reinserted my SIM... 30min and it froze.... THANKS NOKIA! First and last phone from you.
That really is bad work from Nokia, I ended up selling my O2 replacement as got short of cash but cannot fault O2 as they did replace my faulty handset.
I am now debating whether to get another Nokia as had nothing but trouble with all of the Lumias me and the wife have owned, From Proximity sensor failures to loudspeaker to Device not waking up,
Think they really are in trouble now as they have shifted yet another 1000 workers
AndyFZ1S said:
That really is bad work from Nokia, I ended up selling my O2 replacement as got short of cash but cannot fault O2 as they did replace my faulty handset.
I am now debating whether to get another Nokia as had nothing but trouble with all of the Lumias me and the wife have owned, From Proximity sensor failures to loudspeaker to Device not waking up,
Think they really are in trouble now as they have shifted yet another 1000 workers
Click to expand...
Click to collapse
They are definately in trouble. This was there last chance and they blew it. Shoulda gone Android when they had the chance and not bash it. Some really good looking phones with crappy software.
Time to go b*tch at the guy from the store again.
Possible Solution !!!!
THIS IS NOT MY COMMENT, only copied from http://discussions.nokia.com/t5/Nokia-Lumia/Nokia-Lumia-920-freezing/td-p/1604040/page/13 from user CloudStrife
I think there are many problems all software related. I wonder if all the Lumias were made using the same hardware, i.e. the same wlan adapter, the same video processor etc etc... if the answer to this question was NO, then there might be compatibility issues with the driver for different components.
Some experience the issue with the WLan I read, I exprienced that with the data network, leaving it only WLan never made it freeze. Some others with the "find my phone" option. That maybe could explain the crashes during the night?
However... I found and tried to follow a suggestion that one user reported coming from both Microsoft and Nokia, and surprisingly it seems to have fixed my issue.
I removed the SIM, then turned up the phone and left it on for 10 minutes (I read that when the "no sim" message appears, some files are supposed to be deleted, and written again when the SIM will be put back in the handset and recognized as new).
Then I shut it down, inserted the SIM back, and turned it on.
It has never frozen again, it's about four days.
My issue was when I had both network data connection and WiFi, or when I had only network data connection but with low service so it was often switching between 2G (Edge) and 3G data connection.
From when I tried that I left enabled both WiFi and network data, and it never froze again.
I don't know if it's a definitive solution, but I hope so.
What I'm pretty sure of is the fact that if I left both WiFi and network data enabled before, it was a matter of hours for it to freeze.
I hope that my experience can be helpful for someone... at least, it worths a try.
OR
Try this:
If automatic date/time settings are on, the phone freezes if there is problems with the date/time sync:
1. On Start, flick left to the App list, tap Settings , and then tap Date+time.
2. Tap to toggle Set automatically to Off.
3. Perform a "Soft Reset", i.e. press and hold the power button and volume down button for about 10 seconds; the phone should vibrate and reboot your phone.
4. After reboot date+time should be wrong! Thus, on Start, flick left to the App list, tap Settings , and then tap Date+time.
5. Tap on each of the options to set your current Time zone, Date, and Time. When you're done, tap the phone's back button.
IMPORTANT Don't turn on automatic date+time setting again!
OR
It is the Network + update and affects everyone!
after software update ,not switching on
after the windows software update automatically my lumia 820 gone for restarting,, after that it shows nokia logo and gone off again,, now my phone is not switching on,, is there any problem happen with the software update? how to recover from this problem?
I had an unusual problem develop with my edge screen. A green band about one inch thick showed up on the bottom of my screen. It probably had an opacity of about 80%, you could still see the screen and icons underneath it and the touch screen worked properly, but the band appeared on my home screen and every other screen. At first when I did a soft reset, it went away for a while but always came back, and eventually, it was there permanently. Thinking, I downloaded something that was causing the problem, I backed up my phone and did a factory reset, but that did not correct the problem. I took it into the AT&T store and the tech did a different kind of reset where he plugged the phone into the computer, said it was a deeper type of reset, but the band still did not go away. Luckily, I live in a city with a large Samsung repair facility so I took it there. I arrived there at 4:30 pm, the girl at the front desk looked at it and called a tech in the back to describe the problem. She said they will fix it for free, come back at 6:30 pm that same day and it would be ready. It was ready on time and fixed, and I only had to be without my phone for 2 1/2 hours. I never asked what the problem was or how they fixed it, because well I believe to "never look a gift horse in the mouth". I came away with two things from this experience. One, it is great to live in the same city where Samsung has a repair center and, two, every year or so it is really helpful to the performance of your phone to do a factory reset, my phone is running much faster and the battery life is a lot better.