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Hi,
I just received my Asus Transformer, but it is the first time this happens to me. I never had this issue with any of my previous android devices, not even the Xoom.
I have the US version of the Transformer, but I'm using it in latinamerica. This is exactly how I bought the Xoom too.
As soon as I started the tablet, I configured it with my google account as usual, and it started to download the apps I had installed in my Xoom. Suddenly it stops half the way, and I thought it was because I had many many apps. But inmediatly it downloaded an update (8.2.3.13 for tablet and another one for docking keyboard).
Now, when I tried to resume (or reinstall) my old apps (example Flash or Skype), the market won't let me download it. It shows is until the details page, it shows the button "Install", but when I click it, it says "Item not found", and it won't download anything.
I even tried with the web version of the market, and the Transformer appears gray for most apps.
Since this never happened before, not with Xoom neither with Galaxy S, I wonder if it is some problem with the Transformer?
Any ideas?? I haven't root, of course, still checking on this problem....
Tks.
Clear the cache for the market, and the market updater, and try again.
This is exactly what is happening to me, I'm from Puerto Rico.
I had the Xoom 3G and currently have the HTC EVO. These 2 devices never had problems with the market, why?
1. The Xoom 3G contains mobile network chipset and is "carrier bound", in this case, Verizon. I've noticed that when a Honeycomb tablet is carrier bound, the owner will be able to see all apps permitted to the carrier country. In this case, since it's Verizon (US based), the market is fully open.
2. The HTC EVO (Sprint) is the same thing as the Xoom 3G.
Now, the interesting part: if a Honeycomb tablet is WiFi only, since there is no mobile network chipset, the market will use the current IP address to recognize the location (country) and filter apps for that country.
I sold the Xoom 3G for a Transformer (obviously, WiFi only) and since I'm in Puerto Rico, the market is too filtered, not even Adobe or most of Google apps are available.
The following 2 workarounds works for me:
1. I activated the hotspot on my HTC EVO, then did a factory reset on the TF. During the initial setup, I selected the WiFi connection provided by the Hotspot, since this WiFi contains a US based IP address (Sprint), the setup will recognize the location as US. After finishing the setup, the market will be fully open, not only that, the web version of the market (https://market.android.com/) will also recognize the TF as located on US and will keep it saved that way. After changing the WiFi back to the local network, I can still browse and install all apps to the TF from the web market, since it was setup with an US IP, but the market app will still filter the apps.
2. In the "My Apps" section of the market app, only those apps filtered to the country will be shown, so if there is an update for a specific filtered app, you won't see the pending update. In this case, I just reconnect the TF to the EVO hotspot WiFi and then restart it, when going to the market app, all apps will be there (My Apps) and I can see if there is any pending update for all installed apps. This method can also be used to install apps from the market app, it's just that the download speed will be probably slower than local network.
Hi guys,
I created an issue on Google's issue tracker for this very same problem problem.
http://code.google.com/p/android/issues/detail?id=16845
Please star it, and hopefully they'll take notice.
I'll try that, tks a lot!
dark_aura said:
This is exactly what is happening to me, I'm from Puerto Rico.
I had the Xoom 3G and currently have the HTC EVO. These 2 devices never had problems with the market, why?
1. The Xoom 3G contains mobile network chipset and is "carrier bound", in this case, Verizon. I've noticed that when a Honeycomb tablet is carrier bound, the owner will be able to see all apps permitted to the carrier country. In this case, since it's Verizon (US based), the market is fully open.
2. The HTC EVO (Sprint) is the same thing as the Xoom 3G.
Now, the interesting part: if a Honeycomb tablet is WiFi only, since there is no mobile network chipset, the market will use the current IP address to recognize the location (country) and filter apps for that country.
I sold the Xoom 3G for a Transformer (obviously, WiFi only) and since I'm in Puerto Rico, the market is too filtered, not even Adobe or most of Google apps are available.
The following 2 workarounds works for me:
1. I activated the hotspot on my HTC EVO, then did a factory reset on the TF. During the initial setup, I selected the WiFi connection provided by the Hotspot, since this WiFi contains a US based IP address (Sprint), the setup will recognize the location as US. After finishing the setup, the market will be fully open, not only that, the web version of the market (https://market.android.com/) will also recognize the TF as located on US and will keep it saved that way. After changing the WiFi back to the local network, I can still browse and install all apps to the TF from the web market, since it was setup with an US IP, but the market app will still filter the apps.
2. In the "My Apps" section of the market app, only those apps filtered to the country will be shown, so if there is an update for a specific filtered app, you won't see the pending update. In this case, I just reconnect the TF to the EVO hotspot WiFi and then restart it, when going to the market app, all apps will be there (My Apps) and I can see if there is any pending update for all installed apps. This method can also be used to install apps from the market app, it's just that the download speed will be probably slower than local network.
Click to expand...
Click to collapse
DID NOT Work! I'm so frustrated!!
totolita said:
DID NOT Work! I'm so frustrated!!
Click to expand...
Click to collapse
It worked for me. Did a 'Factory Restore'. Connected to my T-Mobile hotspot. Managed to purchase an app.
Market Enabler is an app that might work for you guys. I use it to buy apps in Vietnam.
*Edit* - Sorry, requires root.
As an alternative could you could use a US based VPN proxy? Such a proxy is often used to get around IP country based filtering. Google for US VPN proxies as there are both free and paid services.
Here is a paid service that has very high speed:
VyprVPN Personal VPN
There are XDA/TF posts on connecting to a VPN in this forum. I do not know if they would work with one of these services.
Just search the 4shared app for "apk" and you'll find a market that works.
Sent from my GT-P1000 using XDA Premium App
Tks a lot to all for your answers. I think it has something to do with firmware. First time I strated the tablet, it allowed me to install google books, then I did a reset factory and now it didn't. Maybe this can be solved rooting?
EDIT: Rooted and still nothing. It is random, first time I tried to install Tweetcomb (since its free now) it went great, now market won't let me....
Same problem
see this thread http://forum.xda-developers.com/showpost.php?p=14306598&postcount=32
Nexus 5 Issues with YouTube, Play Store, Hangouts, & Drive While Using Cellular Data
Hello All, I bought a Nexus 5 while on a recent trip to the States (I work in Nigeria but spend a lot of time in the States) and I was able to use it with no issues for the 2+ weeks I was there, regardless of whether I was on LTE or WiFi. Since I returned to Nigeria and popped in my local SIM card (Etisalat) I've noticed that YouTube and the Play Store have perpetual connection issues while on HSPA+. YouTube is extremely slow and often fails to connect but if I hit the retry button enough times I am able to browse and watch videos, albeit after enduring a ton of frustration.
On the other hand, the Play Store is essentially non-responsive: the loading circle is all I see when opening the app, and spamming the retry button does nothing unlike with the YouTube app; every app I try to install from the Web Play Store fails, using Chrome on the device or on my laptop; I get update notifications and can't act on them; etc.
I've popped the same SIM onto my HTC One Dev Edition and none of these issues occur, in fact the data connection seems snappier. When tethering my N5 to my One or using the N5 on wifi the issues also disappear. I am able to download/update apps from the Web or Play Store app, and watch YouTube videos with no issues.
I called Google Play customer support and the rep told me I needed to update my physical address to reflect my current location despite the fact that the cards tied to the account are based in the US and I've never had these issues using my One, Nexus 4, Note II, or any of the other Android devices I've owned over the past 2+ years. I'm hoping someone out there has a solution because my N5 enthusiasm is fading fast. Any helpful info will be greatly appreciated!
PS - I also noticed that Hangout messages are sent/received much faster over wifi than HSPA+. Also Drive documents can't be saved over HSPA+ because I get the "offline: not connected to the internet" message even though the status bar and quick settings menu show that I am connected to the Internet and Google services (cell data quick settings tell is white, not orange). I have tried wiping data/cache in the offending apps (after Force-stopping the apps), to no avail. I have also toggled the network mode between LTE/3G/2G and the issues were not resolved.
After I updated my sprint galaxy s6 edge to marshmallow OTA, VPN is not working for me. I have tried more than 5 different VPN apps, but none of them work. They say they are connected, but as soon as I switch to a new app, they stop working. VPN worked fine before I updated, but now it is not. Please help!
Yoshi20017 said:
After I updated my sprint galaxy s6 edge to marshmallow OTA, VPN is not working for me. I have tried more than 5 different VPN apps, but none of them work. They say they are connected, but as soon as I switch to a new app, they stop working. VPN worked fine before I updated, but now it is not. Please help!
Click to expand...
Click to collapse
I've got this problem too, on chinese 9250
Go to Settings > More > VPN
Set up your VPN in there. I've set up VPN on my Galaxy S6 and S7 using L2TP IPSec with a signed certificate from GoDaddy.
I had it working on the S7 with a PSK also. Both phones are running Android v 6.0.1 Marshmallow.
It's strange but the VPN connection settings are different. My S6 is a Sprint phone, and I can't assign it a Certificate Authority. But the Verizon S7 won't let me save the VPN connection without a CA. I have to install the certificates in different ways for each phone as well. Very odd.
Anyway good luck.
MrKrunch said:
Go to Settings > More > VPN
Set up your VPN in there. I've set up VPN on my Galaxy S6 and S7 using L2TP IPSec with a signed certificate from GoDaddy.
I had it working on the S7 with a PSK also. Both phones are running Android v 6.0.1 Marshmallow.
It's strange but the VPN connection settings are different. My S6 is a Sprint phone, and I can't assign it a Certificate Authority. But the Verizon S7 won't let me save the VPN connection without a CA. I have to install the certificates in different ways for each phone as well. Very odd.
Anyway good luck.
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Click to collapse
Could you tell me how to do this please?
same problem for me Samsung s6 edge android 6..0.1 VPN apps work.... cyberghost / opera max/ and the rest .
PS after Zamber88 suggestion go to settings>> battery>app power saving > turn off for opera max or other vpn app.
PPS: if that is not enough do this: Settings >>Battery >> Battery Usage >> more (right up cornet button) >> Optimize battery usage >> select All apps and choose your VPN app and turn off .
also if in OPERA MAX when u use mobile data u get the error "enable background data " is because of the power saving.
CASE CLOSE !
That's a really strange issue. We did a lot of testing on MM with Nexus devices and everything works as intended. We even have a S6 Edge with MM that works fine (SM-G925F with one of the Unknown build listed on sammobile IIRC).
All I can come out with now is that you could try checking if there aren't any battery saving features interfering with the VPN apps.
Solved.
S6 edge.. disabled powersaving features. Vpns are working fine. Strange but cant figure out how powersaving is meddling with vpn. Solved.
Its not power saving . its restrict background data . just off the restrict background data and will work fine
zamber88 said:
That's a really strange issue. We did a lot of testing on MM with Nexus devices and everything works as intended. We even have a S6 Edge with MM that works fine (SM-G925F with one of the Unknown build listed on sammobile IIRC).
All I can come out with now is that you could try checking if there aren't any battery saving features interfering with the VPN apps.
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Click to collapse
I'm not sure if anyone can help me over here, but I'm not finding anything in the Nexus forums. Since @zamber88 did MM testing with Nexus, maybe you can help me with my Nexus 6. I have a 10 day trip to China coming up in a couple weeks and really need to get VPN working.
Google searches haven't helped, except to point me here. I have purchased VPN Unlimited and tried it with their app and an OpenVPN app. I got a free Galaxy J7 as a spare through the T-Mobile promotion a while back, and both apps work on it with no changes at all. Neither work on my Nexus 6, despite turning off power saving and restricting background data for both apps.
When I select a server, the J7 the Allow connection pops up, I OK it, and connect. On my Nexus 6, the refused to grant permission pops up. See the attached screenshots.
Any help would be greatly appreciated.
JimSmith94 said:
I'm not sure if anyone can help me over here, but I'm not finding anything in the Nexus forums. Since @zamber88 did MM testing with Nexus, maybe you can help me with my Nexus 6. I have a 10 day trip to China coming up in a couple weeks and really need to get VPN working.
Google searches haven't helped, except to point me here. I have purchased VPN Unlimited and tried it with their app and an OpenVPN app. I got a free Galaxy J7 as a spare through the T-Mobile promotion a while back, and both apps work on it with no changes at all. Neither work on my Nexus 6, despite turning off power saving and restricting background data for both apps.
When I select a server, the J7 the Allow connection pops up, I OK it, and connect. On my Nexus 6, the refused to grant permission pops up. See the attached screenshots.
Any help would be greatly appreciated.
Click to expand...
Click to collapse
I'll try to cover all of the bases from easiest to most cumbersome. Given you have some time on your hands this should helpful. Read through the list before doing anything and once you start doing stuff note it down as you're going so that we'll be able to pinpoint any other problems that could pop up. If you succeed then you'll have an answer pretty much ready for posting .
Reboot. Sometimes freshly installed VPN apps fail exactly like the screenshots show.
Try setting up a VPN connection with another app. Shameless plug: Opera Max, Opera VPN (note: there's an issue in Max which makes some VPNs disconnect after a couple of minutes so make sure to kill it before running any other VPNs).
Scan the device with Avast, AVG and Avira to rule out any worms.
Rule out any other apps interfering by booting into safe mode and try connecting again (with your app and, Opera Max for a sanity check).
If you don't want to commit to steps that will follow (or the step before this one succeeded) remove apps from least to most needed retesting with your app and Max after each uninstall.
Upgrade to Android Nugat. It shouldn't break anything and could potentially fix this issue. Either ways it's always a good idea to upgrade when updates are available. It's not like you're on iOS .
Now it's a god time to make a backup (frankly, anytime is good for a backup). If you went over with uninstalling apps making one will be easier. If you have root on your device you probably have TWRP, make a backup with it and download it to your PC. You could also make a Titanium backup if you're not big on setting up basic apps but it's optional. If you don't have root just backup all sensitive data (photos, videos, settings if it's possible to export these in-app). Also note down all apps you can't live without. Google Play has a history of installed apps but going through it is a pain and the "Copy settings from another device" option when setting up a fresh device is helpful but will not restore in-app settings. Also I would advise to not use it given that the culprit can sill be lurking in your apps.
MAKE THAT BACKUP, there's no going back from here . Do a factory reset. After that as mentioned before don't restore settings and set up a "new" device. Set up your accounts and check if both VPN apps work (they should by this point). Now start installing your basic app setup and after configuring each one make sure that the VPN still works.
If somehow this didn't help make sure you're not running a ROM that's botched by flashing the official system image (and upgrade to Nugat as a bonus). If you know what I'm talking about then you will know how to do it, if you don't know AND the issue still reproduces the there's something really strange going on.
By now you should have your issue solved, hopefully in the first three steps at most. There's one other thing to take into account. The great firewall does not like VPNs and there's a fair chance that Unlimited VPN will not work so be prepped to have a backup plan. You could try with Opera VPN (no idea if it works, not my project, would be nice to get feedback) and also get a trial for any service that looks interesting to you on this list.
Hope this helps and that you'll have a safe trip .
UPDATED minutes after posting:
One simple step I missed: reboot. In most cases it solves exactly the issue you're having. No idea why it happens but probably there's a 2y bug opened and tagged as low prio in the Android project .
Thanks for the quick reply!
1. Besides VPN Unlimited, I've already tried OpenVPN for Android and OpenVPN Connect. They both use .ovpn files from VPN Unlimited. I just installed Opera VPN and whether I swipe through the intro screens or skip them, I can't click on "GOT IT"; nothing happens. I think this might be the crux of the problem as some of the buttons in the other VPN apps don't respond either. I'm "almost" positive it's not a screen overlay problem because I used to use f.lux that did that, got rid of it, and haven't had any problems since.
2. I run Lookout Security & Antivirus and just scanned again to be sure. Nothing found.
3. I tried safe mode earlier, only to learn that you can't install or run any aftermarket apps.
4-7. Nougat hasn't been released yet and I'm too dependent on systemless root and Xposed, I'm still stock rooted on MM 6.0.1 with the September security update. I do run TWRP and Titanium Backup and make sure their backups are up to date before I try anything dangerous.
8. Unless you can think of why I can't click on "GOT IT" in Opera VPN, I guess my next step is to sideload the latest OTA again and try all of the VPNs before installing TWRP, SU, and Xposed. That's about all that's left.
JimSmith94 said:
Thanks for the quick reply!
1. Besides VPN Unlimited, I've already tried OpenVPN for Android and OpenVPN Connect. They both use .ovpn files from VPN Unlimited. I just installed Opera VPN and whether I swipe through the intro screens or skip them, I can't click on "GOT IT"; nothing happens. I think this might be the crux of the problem as some of the buttons in the other VPN apps don't respond either. I'm "almost" positive it's not a screen overlay problem because I used to use f.lux that did that, got rid of it, and haven't had any problems since.
2. I run Lookout Security & Antivirus and just scanned again to be sure. Nothing found.
3. I tried safe mode earlier, only to learn that you can't install or run any aftermarket apps.
4-7. Nougat hasn't been released yet and I'm too dependent on systemless root and Xposed, I'm still stock rooted on MM 6.0.1 with the September security update. I do run TWRP and Titanium Backup and make sure their backups are up to date before I try anything dangerous.
8. Unless you can think of why I can't click on "GOT IT" in Opera VPN, I guess my next step is to sideload the latest OTA again and try all of the VPNs before installing TWRP, SU, and Xposed. That's about all that's left.
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Click to collapse
1. Some of the buttons don't respond? What about Opera Max? Opera VPN is fairly new in the game and it still can have issues (though I haven't found any during the brief time I was testing how it works with Max). This sounds really strange. Does it happen in other apps?
2. Rerunning the same Antivirus app will not double the likelyhood of finding a thread . Try with Avast too. You can safely uninstall it after that.
3. What aftermarket apps you have in mind? APK's installed not from the Play Store? It shouldn't impact testing if Unlimited VPN works fine. All background stuff shouldn't run by definition in safe mode.
4-7. Nougat is released. After beta 4 they started releasing OTAs and images for the final release on the beta channel and now it's going to go global. There are factory images for Nexus 9 which I upgraded recently and we have a Nexus 6 but after checking it looks like got the OTA from the beta channel, so it will take a while for the official release to roll out to 6 (though 6P and 5X already have it). Also you're right, there's no systemless root for it yet. We're rolling standard SuperSU on test devices in the office (no need for Android Pay or banking apps there).
8. I'll reach out to the VPN guys for info on gathering debug information for this. Meanwhile try with Opera Max or even Betternet. Do these also fail to connect? Also does it reproduce on mobile and on WiFi?
Got a response from the VPN guys. Most probably your network blocks VPNs. Try pinging http://api.surfeasy.com/ from mobile and WiFi. If it doesn't go through then your network provider is blocking it. Probably it will be the same case for other VPNs. The issue is known and they'll probably add an error message in the next release .
zamber88 said:
1. Some of the buttons don't respond? What about Opera Max? Opera VPN is fairly new in the game and it still can have issues (though I haven't found any during the brief time I was testing how it works with Max). This sounds really strange. Does it happen in other apps?
2. Rerunning the same Antivirus app will not double the likelyhood of finding a thread . Try with Avast too. You can safely uninstall it after that.
3. What aftermarket apps you have in mind? APK's installed not from the Play Store? It shouldn't impact testing if Unlimited VPN works fine. All background stuff shouldn't run by definition in safe mode.
4-7. Nougat is released. After beta 4 they started releasing OTAs and images for the final release on the beta channel and now it's going to go global. There are factory images for Nexus 9 which I upgraded recently and we have a Nexus 6 but after checking it looks like got the OTA from the beta channel, so it will take a while for the official release to roll out to 6 (though 6P and 5X already have it). Also you're right, there's no systemless root for it yet. We're rolling standard SuperSU on test devices in the office (no need for Android Pay or banking apps there).
8. I'll reach out to the VPN guys for info on gathering debug information for this. Meanwhile try with Opera Max or even Betternet. Do these also fail to connect? Also does it reproduce on mobile and on WiFi?
Got a response from the VPN guys. Most probably your network blocks VPNs. Try pinging http://api.surfeasy.com/ from mobile and WiFi. If it doesn't go through then your network provider is blocking it. Probably it will be the same case for other VPNs. The issue is known and they'll probably add an error message in the next release .
Click to expand...
Click to collapse
I installed Opera Max and it was the only app that gave me a helpful error message, so thank you and the coders for that! The message said something like it couldn't establish a VPN connection due to an Xposed module. I disabled Xposed, rebooted, and all of my VPN apps worked. Further searching found this thread saying that Xposed's Immersive Mode was the cuprit. http://forum.xda-developers.com/xperia-z2/help/vpn-to-t2850981
I re-enabled Xposed and disabled only Immersive Mode and VPN still works. Hopefully this will help others in this thread too.
JimSmith94 said:
I installed Opera Max and it was the only app that gave me a helpful error message, so thank you and the coders for that! The message said something like it couldn't establish a VPN connection due to an Xposed module. I disabled Xposed, rebooted, and all of my VPN apps worked. Further searching found this thread saying that Xposed's Immersive Mode was the cuprit. http://forum.xda-developers.com/xperia-z2/help/vpn-to-t2850981
I re-enabled Xposed and disabled only Immersive Mode and VPN still works. Hopefully this will help others in this thread too.
Click to expand...
Click to collapse
I missed that you mentioned Xposed earlier. We implemented Xposed detection to prevent abuse so it's good to hear that it helped you to resolve your issue . Thanks forwarded to the developer behind it . Enjoy your trip!
Hi,
Trying to set up Google Pay on my Samsung Watch 4 (model WH7R) and right after I select the account, I get this error message:
Check your network connection.
Please make sure that you're connected, and try again.
When I hit the Try again I immediately got the same error message.
If I hit Cancel then it will say Now Finish Setup On Your Phone but there is no app pop up on the phone.
Is there anything I should do to fix this? I have tried to reset my watch a few times. I have already set up Google Pay on my phone (Fold 3) and I am connected via both home Wifi and phone bluetooth.
Also WearOS app on my phone couldn't detect the watch (it is connected via the Galaxy Wear app), is that normal?
I have the very same "check your network connection" problem when selecting account on my Samsung Watch 4. Google Pay works fine on my galaxy s20 ultra mobile phone.
I have no idea what is causing this.
Morten Knud Nielsen said:
I have the very same "check your network connection" problem when selecting account on my Samsung Watch 4. Google Pay works fine on my galaxy s20 ultra mobile phone.
I have no idea what is causing this.
Click to expand...
Click to collapse
I have tried it for a few more days but ended up getting frustrated and returned the watch on Wednesday, it is a great watch otherwise (battery life is quite amazing) but I definitely need Google Pay to work on it since that's one of the primary reasons for me to own the watch.
GL resolve yours, for me I think I'll just wait to see if Google would eventually make a Pixel watch of some sort
zhuanyi said:
I have tried it for a few more days but ended up getting frustrated and returned the watch on Wednesday, it is a great watch otherwise (battery life is quite amazing) but I definitely need Google Pay to work on it since that's one of the primary reasons for me to own the watch.
GL resolve yours, for me I think I'll just wait to see if Google would eventually make a Pixel watch of some sort
Click to expand...
Click to collapse
I actually resolved it, thanks to this thread on reddit:
https://www.reddit.com/r/GalaxyWatch/comments/pbsb08
The problem was really ridiculous:
I was using a Gsuite account, but Gsuite accounts do not work with the watch, only with the mobile phone!!!
Using a personal account (ie @gmail.com) fixed the problem.
Morten Knud Nielsen said:
I actually resolved it, thanks to this thread on reddit:
https://www.reddit.com/r/GalaxyWatch/comments/pbsb08
The problem was really ridiculous:
I was using a Gsuite account, but Gsuite accounts do not work with the watch, only with the mobile phone!!!
Using a personal account (ie @gmail.com) fixed the problem.
Click to expand...
Click to collapse
Wow thanks a lot, I wish we could go back in time and I might have kept the watch Thanks a lot for sharing the tip though, that's really good to know.
I didn't use the gmail one as I have been using my own domain for many yso I'll try to see if can turn off mobile device management in my GSuite domain instead.
Hi all,
I've been trying to get family link working as my daughter uses this tablet. When trying to add her account the setup gets stuck in an endless loop never competing. Having read various threads from other devices, I think it's probably something to do with play services not having certain permissions. I would consider unlocking, installing twrp, magisk etc if required to fix, but I don't want to loose widevine.
The long and short is I can't use her account on the device at all as she's part of the family group - her account won't work at all without family link.
I wondered if anyone here had either tried this, or come across other odd behaviours relating to play services?
I'm running the Chinese ROM ziu 13.
Appreciate any thoughts.
Cheers Matt
Few things I have tried (and eventually got it to work) across 2x Lenovo P11 Plus (J616F)'s:
1st one was a factory reset and then instead of using my home WiFi, setup the device using a 4G hotspot from my phone. (Not a clue why, but my Home Wifi (Unifi Access Points) takes upwards of 2 minutes to get internet with the Lenovo's, even though all other devices are fine).
Second method:
factory reset and setup the device as "Offline" (i.e. dont input any WiFi details, button down bottom right saying "Setup as Offline")
Once gone through initial steps, connect to your WiFi, give it 10 minutes to update a few bits.
Open Play Store (DO NOT SIGN IN!), and press the three dots at the top right and goto updates
Let the device update all apps
When complete, try adding the childs Google Account (again, if this fails, try using a 4G hotspot from another device (disabling Wifi on that device first))
Hope that helps
Ok, that sounds pretty strange but I might give it a go. I just set her up a new Google account as nothing I could do could get the old one logged in. Thanks for your advice.
I suspect your unifi is running a shared ssid and your 5ghz is on an inaccessible band, are you always connecting at 2.4ghz? I had to change the 5g band on mine to even see it!
mdurkin said:
Ok, that sounds pretty strange but I might give it a go. I just set her up a new Google account as nothing I could do could get the old one logged in. Thanks for your advice.
I suspect your unifi is running a shared ssid and your 5ghz is on an inaccessible band, are you always connecting at 2.4ghz? I had to change the 5g band on mine to even see it!
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Click to collapse
Only have my 5Ghz on normal bands (i.e. non DFS), even tried a separate 2.4Ghz Guest network, disabled WPA3, all to no avail. Not got a clue what caused it, my ISP doesn't block anything either (Zen UK)
Any other device was fine over WiFi (have setup much older Samsung tablets, newer kids phones) all with Family Link, it was just the Lenovo's that was stuck in a loop saying I needed to remove and re-add the account.
Just couldn't figure it out, and had already spent a few hours trying. Hoped the newest firmware would fix, but that didn't help either.
Hope it helps and good luck
Just playing around on the tablet and it appears that it struggles with IPv6 - could be that my hotspot is IPv4 only. Could be related to the loop it gets stuck in?
Not sure why it doesn't like IPv6 though as all other devices are fine with it...
I've just gone through full reset, then tried using 4g hotspot as you suggested. I have to use Lenovo app centre to get play store, then use play store with no login to update. That all works fine. Then add my daughters account. Then I get stuck in the same loop of not being able to register the device with family link.
In my case, I don't think this relates to internet access, I think there's something going wrong with the software / permissions on the device. It's genuinely very frustrating as I imagine it's probably not terribly difficult for the Lenovo Devs to fix.