Open the dialer app, and type *#*#7378423#*#* to open the Service Menu, from there go to Service Tests and scroll down until you find Fingerprint test.
Please post the results here with your device model number (J8110, J9110, J8170), device build number (55.x.x.x.x), age of your device and whether or not you have issues with the fingerprint scanner.
Trying to figure out a pattern and it seems like XDA is more active (in comparison) than other forums for Sony devices.
Thanks.
J9110 flashed with J8170.
On 55.0.A.10.26 (pie), used to say "PASS"
On latest 55.1.A.0.748, now says fail. but fingerprint sensor works fine.
I'm guessing it's just a software issue.
iArvee said:
J9110 flashed with J8170.
On 55.0.A.10.26 (pie), used to say "PASS"
On latest 55.1.A.0.748, now says fail. but fingerprint sensor works fine.
I'm guessing it's just a software issue.
Click to expand...
Click to collapse
Yeah I wish I had more time to test on Pie but I upgraded to 10 almost immediately and the fingerprint has been hit or miss from the start, but for the past day it's been quite bad.
Now it won't unlock unless I completely wipe down the sensor and make sure it's 100% clean, after which it unlocks just fine, but after that it won't unlock till I clean it again.
Quite frustrating, but judging from what I've read, it seems like Sony messed up big time with the Android 10 update for the X1, so I can imagine me and many others are eagerly waiting for a new update.
By the way, do you have any issues on a 'converted' device? Anything not working as intended? And do OTA updates work or do you have to flash every new build manually?
MeltdownSpectre said:
Yeah I wish I had more time to test on Pie but I upgraded to 10 almost immediately and the fingerprint has been hit or miss from the start, but for the past day it's been quite bad.
Now it won't unlock unless I completely wipe down the sensor and make sure it's 100% clean, after which it unlocks just fine, but after that it won't unlock till I clean it again.
Quite frustrating, but judging from what I've read, it seems like Sony messed up big time with the Android 10 update for the X1, so I can imagine me and many others are eagerly waiting for a new update.
By the way, do you have any issues on a 'converted' device? Anything not working as intended? And do OTA updates work or do you have to flash every new build manually?
Click to expand...
Click to collapse
It works 90% of the time for me. Especially after I "trained" the fingerprint sensor. Basically open up the fingerprint settings, then constantly tap your finger, moving your finger slightly with each tap to cover your whole thumb.
IMO the update is fine! Well at least for me. I did a software reset after updating.
OTA updates fine Haven't tested out the dual sim, but I'm assuming it won't work. The only time I had to flash a new build was when I updated from Pie to 10, because I usually do a full wipe during a major update.
I'm using J9110 with latest stock EU firmware. The sensor does not work at all. Even weirder, there is no option to test the sensor in service menu and I cannot find fingerprint scanner in device options. Out of the box the sensor worked great, but gradually started failing after 1 year of use.
Update: I took some screenshots and compared them to other Sony device with working FPS - there is clearly something fishy going on.
The third screenshot is what happens when I launch Fingerprint Manager with Activity Launcher app and try to register a new fingerprint.
@kot5nik exact same issue, mine is entirely missing. Worked at first, gradually started breaking and was intermittent in functionality, then just gone.
b1nly said:
@kot5nik exact same issue, mine is entirely missing. Worked at first, gradually started breaking and was intermittent in functionality, then just gone.
Click to expand...
Click to collapse
Same thing as mine, it is completely dead and no longer works.
Already try repair with sony companion but nothing work
@kot5nik exact same issue
J9110
build 55.1.A.9.127
Worked perfect for 11 months then all the FPS manager simply disappeared suddenly 2 days ago...
Can't test it in Service menu as it's no longer there
LoneWolfL4rs said:
@kot5nik exact same issue
J9110
build 55.1.A.9.127
Worked perfect for 11 months then all the FPS manager simply disappeared suddenly 2 days ago...
Can't test it in Service menu as it's no longer there
Click to expand...
Click to collapse
You update to 11? Otherwise I think you backup and flash with 12.28 to get it back.
problem is same, fingerprint menu is gone.
J9110
build 55.1.A.12.28
anyone solved this problem? please share ..
Since new firmware 55.2.A.4.47, fingerprint works for 1hour, then just start detecting ton of wrong prints even without finger on the sensor, and shut down completely until the phone is restarted. FingerprintTest showing "NOT OK" at this time. FingerprintTest showing OK after a restart.
I'm so sad I'm not able to get Flashtool working to go back to previous firmware. The fingerprint was working really great for the last 10 months (first months were really hit or miss tho).
if u are on Android 11 now u can't downgrade to Android 10 anymore...u can but it's not working well anymore.!
i tried many times going back to Android 9 after updated to Android 10.
after flashing older Android 9 fw Gyroscope sensor isn't working anymore on lower version of Android
I succeed to revert back to Android 10, but it didn't solve the issue with the fingerprint. If you got some issue with another sensor, I will guess that the "drivers" for the sensor can be changed by an update but are not rolled back correctly, thus the creating issue or not solving mine since the faulty "driver" for the FP reader stay the same.
After a day of not even having the fingerprint management in the security options, Support asked me to do a forced reboot (volume up + power) to see if it solves momentarily the reader, there is a well known issue and they are working on a fix. It did solve the issue momentarily so I guess my FP reader is not completely dead (it was my conclusion seing it was still an issue once reverted to Android10) and I just have to wait for a fix.
thehumble1 said:
You update to 11? Otherwise I think you backup and flash with 12.28 to get it back.
Click to expand...
Click to collapse
Sorry for really late answer. Yes I updated to 11 right after it came out.
To prove the theory of update bricking it I bought a replacement sensor from AliExpress (when it arrived, it was clearly a new one, in OEM packaging) and it didn't work either.
In the process of replacement I accidentally broke the screen (because was really hard to replace, at least with my experience, way harder than battery, motherboard, etc.). So I really don't recommend trying this to anyone.
Now there is no point to downgrading, heh.
And no, on 11 firmware shutting the phone down completely or force reboot does not help. I tried everything I could before going for replacement, including full data wipe and disconnecting the battery with inside connector for some time.
Been having the same issue but I can get the fingerprint sensor to work sometimes after booting into safe mode and then booting normally, read that from another post somewhere but can't seem to find it. Mine also keeps disconnecting from LTE and drops to H+ and has been doing that a lot recently I hope that they will update some of this soon getting pretty frustrated with it, any of you been seeing that in addition to the fingerprint issue?
My fingeprint sensor on XPERIA 1 is there in menu but it is not working at all. Can't recognize my finger at all. Resset didn't help as well as restart to safe mode. I gess it is dead. Or is there something else wrong?
The fingerprint on my Xperia 1 is notice with "Could not read fingerprint", because "Fingerprint enrollment time limit reached" (like image attached)
vantrung1_2 said:
The fingerprint on my Xperia 1 is notice with "Could not read fingerprint", because "Fingerprint enrollment time limit reached" (like image attached)
View attachment 5431097
Click to expand...
Click to collapse
Same issue, tomorrow I'll send the phone to a xperia repair center to see if it is a hardware or software problem
Elysiumx said:
Same issue, tomorrow I'll send the phone to a xperia repair center to see if it is a hardware or software problem
Click to expand...
Click to collapse
So, the warranty on mine was over and they asked me 335 euro for "REPLACEMENT FRONT COVER WITH FINGERPRINT READER" (also change the internal fingerprint reader module)
According to them so it is a hardware problem, but at that price certainly not worth it to repair it.
I believe there are some issues with the fingerprint sensor.
I have enrolled my finger print and then noticed after a short while it then seems to not recognise it and seems to rely on the face data to unlock the phone. I actually think this happens more than people maybe aware.
I then register the finger again and after a while same again.
I've now noticed that when I try to register now that it accepts the first couple of presses to register and then stops and won't continue the process.
Hands are squeaky clean and so is the screen.
hpsauce37 said:
I believe there are some issues with the fingerprint sensor.
I have enrolled my finger print and then noticed after a short while it then seems to not recognise it and seems to rely on the face data to unlock the phone. I actually think this happens more than people maybe aware.
I then register the finger again and after a while same again.
I've now noticed that when I try to register now that it accepts the first couple of presses to register and then stops and won't continue the process.
Hands are squeaky clean and so is the screen.
Click to expand...
Click to collapse
Yes I'm having the same problem too on my Chinese version with Google play pre-installed.. I thought I bought the Global ROM version but got suckered with the info saying "Chinese version with Global ROM Google Play installed" & even the Play store crashes quite often too.. Anyway, after this latest update it's been glitching my finger print & not reading it sometimes & my hands are clean, screen clean etc.. hopefully wen the stable Android 11 is released it will b fixed...
I have European version and i have the same problem. Annoying.
Luckily the face recognition is superb
Cover the front camera and try the fp reader. I've tried around 55 times and all were success. So no problem on my side.
Sent from my OPPO CPH2025 using XDA Labs
No problems here, fps is very fast and reliable
Global device
Sent from my Find X2 Pro using XDA Labs
Anyone here getting ghost touch issue and sometimes proximity sensor issue too?
I tried with different firmware as well as stock miui and custom...
Upto 12.0.7 I didn't face that issue ..
After 12.0.8... I think my phone evolved into android robot
Oh man, it is automatically working
rhudsonsamuel said:
Anyone here getting ghost touch issue and sometimes proximity sensor issue too?
I tried with different firmware as well as stock miui and custom...
Upto 12.0.7 I didn't face that issue ..
After 12.0.8... I think my phone evolved into android robot
Oh man, it is automatically working
Click to expand...
Click to collapse
I didn't have that problem.
btw you posted in the wrong place.
Huh?
Posted in X3 thread only!
I have faced that issue too, but my phone has been dropped already and has a broken screen in the bottom. I guess this could be the reason my scenario.
Not a single damage on display.
now trying with latest firmware with custom rom and up to this time I didn't face it..
proximity working well
I have also ghost issue for months. It start after 5 or 6 months. I saw a lot of threads on reddit, and some here for other POCO or X3 Pro.
My issue is that sometime, 1 or 2 times a day, the screen goes crazy. Touch appears on all the screen and the only solution is to lock and unlock the screen.
I tried to disable 3 touchs option, stays à 90Hhz, update rom... I even tried to RMA but my local official xiaomi affiliated can't reproduce the issue.
At last I tried to install ArrowOs but crazy ghost touch reappears after 2 days. Do you think we can find some kernel or "touch driver" that can help ? What for an "indonesian" rom ?
It's a Hardware Problem.
I'm still looking for a way to mitigate this issue.
I just have to shut down the screen and then it's ok. It could be a software solution to reset some memory or electric level somewhere.
I saw tens of reporting, it look like a common issue on POCO device
Try and install: Touch Improvement magisk module of Akira
I think it need time for it to work right (somehow), but I don't have any issues anymore, while my phone was flipping like...
You're welcome! ;-)
Well, I'm on A13 Beta 4.1
I have noticed FP is not consistent at all..
For some, it's unlocking after many tries or can't even register FP..
At first i thought it was an issue in A12 where FP is registering Thumb expression but unable to unlock fast enough (No. I haven't noticed but where my P6a can be unlocked with unregistered Finger)
After moving to A13 Beta 4.1 it got worst..
Just now I have noticed that FP is working completely fine when your Finger is little wet.. Yes, you read it right..
At first even I was confused but then after some searching and applying logic, i gotta know that If your registered finger is Dry, I won't be able to read it properly so Titan M2 chip just refuse to accept it..
But Once you made your finger little wet(Little saliva or less than drop of water which is enough to make your finger wet enough), It just unlock it in 1st try..
I tried it for around 2 days.. So yes, If you are having trouble unlocking your P6a, Just make your registered finger little wet & unlock it..
Before we start complaining about M2 Chip, we need to acknowledge that all phones which don't comes with security like M2 chip just unlock device instantly because they don't have additional security like M2 chip...
Sorry for bad Englis...
yeah I'm noticing the same thing... and you're right that the moisture (or oil) level in my finger matters. Sometimes I can unlock my phone easily and sometimes it just can't read my fingerprint at all. When that happens, I try to re-register and I would repeatedly get "can't read your fingerprint" errors. Even tried removing my screen protector, but same issue.
Started noticing it when I took a trip to a dry/hot city. Started noticing repeated fingerprint errors.
In fairness though, any amount of moisture on my finger resulted in my 3a XL not recognizing it.
I do definitely prefer the physical sensor though vs the under screen solution.
Odd thing is that I'm back home now where it's not as humid or hot or dry and suddenly having numerous issues with my fingerprint. I'm on Android 13 beta 4 and fingerprint was fine for 4 days or so. Tried re-registering FP today and I kept on having sensor registration issues as well as FP reading errors - repeatedly.
In fact, I didn't have much issues with the FP since I got the 6a a week ago (when I was on Android 12 and then switched to Android 13 beta 4), so not sure what changed. Going to switch back to Android 12 and see if that makes a difference.
FP is also hit or miss for me. I'm on Android 12 and actually I couldn't register my fingerprint few times when I bought the phone. In the end, after some reboots and setting all the apps up I managed to register my fingerprints but now sometimes they are scanned without issues and pretty fast, but also sometimes I get info that fingerprint is not recognized and I have to put my pin.
Im guessing most of these issues will be fixed with software updates. It seems this device may have been a bit rushed to market. This is typical new device stuff though.