Rescue and Smart Assistant
LMSA: Lenovo's Motorola Smart Assistant (PC)
For Lenovo and Motorola Devices Only
Rescue and Smart Assistant (LMSA) is an official tool installs on PC. Can help to manage smart device (include all Lenovo android phone, MOTO phone, Lenovo tablet ) data, flash smart device software, and more Lenovo support functions.Note: Most Devices Released in 2014 and Newer should be compatible. - 28 July 2021
Quick Links
Download LMSA
Using the Rescue Option -Updated 19 July 2021
Find downloaded firmware Post #5
Skip data wipe Post #6
Where is the Update option? -Updated 1 Aug 2021
Troubleshooting-Post #13
Unable to match the appropriate firmware. Some key information cannot be read from device
Problem: Moto Phone will not update, even though you know that an update is available.Solution: Use the Update or Rescue optionProblem: Device will not boot, or you lust want to reflash the firmwareSolution: use the Rescue Option
If you have a Verizon Branded Device You may need to useVerizon's Motorola Update/Repair Assistantalso see Guide: Flashing Motorola Firmware
Moto's description of options.
Device Management: connect device via USB cable or Wi-Fi, and then manage Pictures, Videos,
Music, Contacts, SMS, Files Management, Back/Restore;
Flash: upgrade device system software to the newest release, and even can rescue device from software caused un-operational status;
How to use Lenovo Moto Smart Assistant
https://support.lenovo.com/us/en/solutions/HT102605
Download/Install Smart Assistant on PC and User Guide (Win 10/7)
https://support.lenovo.com/us/en/downloads/ds101291
Spoiler: skip device check, just click download
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Mirrors
Smart Assistant: https://mega.nz/#!OX4ARIQB!JT9leqmUkKjArVbQ9wC3GtbqtlPrg3tV33BC_SZXRgE
User Guide: https://mega.nz/#!qC4yUAYT!m7pasC7DDfGJ6vzscHeQ4oiE7v0ZUAOwsHDndwJPlIQ
Smart Assistant App
The Smart Assistant App should install automatically after you enable
USB debugging in developer options
It may take a minute
If not install the app from mirror below.
Optional (Needed for manage Pictures, Videos, Music, Contacts, SMS, Files Management)
Download/Install Smart Assistant (Moto Device)
Mirror
1.4.1.0272 - https://www.apkmirror.com/apk/lenov...le-assistant-1-4-1-0272-android-apk-download/
2.1.31: https://mega.nz/#!WH5whIpa!SVoGdKt0kw_FppSkPEVC066zaFpTaUYAiVWT7Na-HyQ
The PC program is not very fast,Be patient.
Using Flash Rescue Option
Skipping Data wipe using Flashing/Rescue
Supported devices that can be updated.
Most Devices 2014 and later should be compatible.
Devices listed in LMSA's Rescue options
In the order as listed. - 16 April 2020
Droid Maxx - XT1080
Droid Maxx 2 / Moto X Play (LRA) - XT1564/XT1565
Droid Turbo - XT1250/XT1254
Droid Turbo 2 - XT1585
Moto C - XT1750/XT1754/XT1755/XT1756/XT1757/XT1758
Moto C Plus - XT1721/XT1723/XT1725/XT1726
Moto E2 - XT1526/XT1527/XT1528
Moto E4 - XT1760/XT1761/XT1762/XT1763/XT1764/XT1769/XT1765/XT1766/XT1767/XT1768/XT1765PP
Moto E4 Plus - XT1771/XT1772/XT1770/XT1773/XT1775/XT1774/Xt1776
Moto E5 - XT1944-1/XT1944-2/XT1944-3/XT1944-4/XT1944-5/XT1944-6/XT1944-DL
Moto E6 - XT2005-PP/XT2005-1/XT2005-5/XT2005-3/XT2005-4/XT2005-DL
Moto E5 Go - XT1921-8
Moto E5 Play - XT1921-18/XT1921-1/XT1921-2/XT1921-3/XT1921-5/XT1921-6/XT1921-7/XT1921-15/XT1921-16/XT1921-/XT1920-19
Moto E5 Plus - XT1924-1/XT1924-2/XT1924-3/XT1924-4/XT1924-5/XT1924-6/XT1924-7/XT1924-8/XT1924-9
Moto E3 - XT1700
Moto E3 Power - XT1706
Moto E6 Plus - XT2025-1
Moto E6 S Plus - XT2025
Moto G3 - XT1548/XT1540/XT1543/XT1544/XT1541/XT1542/XT1550
Moto G4 - XT1621/XT1622/XT1624/XT1625/XT1626
Moto G4 Play - XT1600/ XT1601/XT1603/XT1604/XT1607/XT1609
Moto G5 S - XT1790/XT1791/
Moto G6
Moto G7
Moto G6 Play
Moto G7 Play
Moto G4 Plus
Moto G5 S Plus
Moto G6 Plus
Moto G7 Plus
Moto G8 Plus
Moto G7 Power
Moto G Turbo
Moto G5
Moto G5 Plus
Moto M
Moto X2
Moto X4
Moto X Play
Moto X Pure
Moto X Style
Moto Z
Moto Z2
Moro Z3
Moto Z Droid
Moto Z Force Droid
Moto Z Play
Moto Z2 Play
Moto Z3 Play
Moto Z Play Droid
Moto Z4 - XT1980-4/XT1980-3
Motorola One - XT1941-1/XT1941-2/XT1941-3/XT1941-4/XT1941-5
Motorola One Action - XT2013-1/XT2013-2/XT2013-4
Motorola One Macro - XT2016-1
Motorola One Power - XT1942-2
Motorola One Vision - XT1970-3/XT1970-2/XT1970-5/XT-1970-1
Motorola One Zoom - XT2010-1
Motorola Razr - XT2000-1/XT2000-2
Revvlry+ - XT1965
Tested by me or reported by others
Moto Z2 Force - dynamiclynk
Moto Z3 Play - Davinte
Moto Z2 Force - 209pcs- westec2
Moto G7 Power - nucher
Some related threads
https://forum.xda-developers.com/moto-g7/how-to/how-to-fix-g7-xt1962-1-stuck-bootloader-t3917792.
Supported devices that can be Flashed/ rescued
Tested by me or reported by others
If your device is not listed, it may still work.
Moto G Plus (5th Gen S) alexmaisa
Moto G5 Plus - lm_1970
Moto G5 - Akipe
Moto E 2015 Surnia/Otus - MotoJunkie01
Moto G 2015 Osprey/Merlin - MotoJunkie01
Moto G5S Plus - alexmaisa
Moto G6/ali/XT1925-12
Moto X4/payton/XT1900-1
Moto G7 Power/ocean/XT1955-5
Moto X2/ victara_verizon / XT1096
Pretty much any device made after 2015 should be compatible. -28 July 2021
Unsupported Devices
Older devices
XT1060 Moto X 1st Gen - Rescue is Unsupported.
XT1768 Moto E4 Software Channel: USC - Rescue is Unsupported.
Moto Z XT1650 - Milad._.R
Moto G8 Play now supported -20 Sept 20
Look for downloaded Firmware in something like
Code:
C:\ProgramData\LMSA\Download\RomFiles
You may need to uncheck
Code:
Hide protected operating system files
in View/Options/Change Folder and Search options/View
Skip Data Wipe
There is a way to flash firmware without losing data
Open LMSA select Flashing/rescue
boot the device to Fastboot mode
Connect the device to PC
Let LMSA download the Firmware
Once the firmware is downloaded, don't continue with flashing.
Open C:\ProgramData\LMSA\Download\RomFiles
Select the firmware for the device you want to flash
Open the flashfile.xml with a text editor like notepad++ (https://notepad-plus-plus.org/)
Delete this line
Code:
<step operation="erase" partition="userdata"/>
save the changes
Continue the flashing with LMSA
Note: This is not guaranteed to work
Thanks to nicolap8
How to: flash stock without losing data (without reformatting) by nicolap8
Thanks for sharing. Never bothered to download this because I didn't know it had so many features like clipboard transfer, only heard of it's "Rescue" option before. With Smart Assistant 4.4.0.12 my stock rooted Moto G6 (-6 version) the flash option says "Coming soon" with a small "Go Rescue" option in the bottom. It could be my computer or the root though, because I plugged in my Moto g 2015 Osprey with Ressurection Remix Pie and it says "Coming soon" for it too, though I'm not sure if that's the ROM's /root fault. I know the flash wouldn't work with root/ but thought it would at least show the option in the windows app for the stock g6.
I was looking for an alternative to RSDLite to re-flash my g6's current firmware since some have reported it fixing the widespread lag, guess manual is my only option.
Edit: It appears the Play Store link in the OP isn't the right app, I used the ADB method to install but just figured I would mention it.
Worked on my Moto Z4 xt1980-3, but was wonky at times--had to run it several times (would sometimes hang around 47%, other times said device not supported, though I had just downloaded the ROM of the supported device) but it's come through both times so far! -A
Options have changed again.
Updated Instructions Here - 20 July 2021
Using Rescue option to Download Firmware
Open Rescue and Smart Assistant
Spoiler: Select Rescue
Sign in
Spoiler: Select Rescue Now
Spoiler: Power Off Phone and Boot into Fastboot Mode
Compare target version with the current version, also verify that ro.carrier, and model name, and other info is correct.
If it looks good
Click the Download button.
To find downloaded firmware see post #5
Spoiler: You should see a screen like this.
is it possible to use the zip file from https://mirrors.lolinet.com/firmware/moto/lake/official/ with LMSA-Tool?
If yes how? Just unzip into the folder? Many thanks in advance.
device G7 Plus RETEU3, still on August Patch (although December available), it won't update to newer patch or update to Android 10
Betbruder said:
is it possible to use the zip file from https://mirrors.lolinet.com/firmware/moto/lake/official/ with LMSA-Tool?
If yes how? Just unzip into the folder? Many thanks in advance.
device G7 Plus RETEU3, still on August Patch (although December available), it won't update to newer patch or update to Android 10
Click to expand...
Click to collapse
I haven't tried but this guy did it
https://forum.xda-developers.com/showpost.php?p=81922755&postcount=147
Sent from my Moto E (4) using Tapatalk
Tell me
Can any body tell me from lmsa is it possible z3 security patches install to z2 force ? Manually
Troubleshooting
If you see this
Unable to match the appropriate firmware. Some key information cannot be read from device
Click to expand...
Click to collapse
Your device is unsupported, missing a Baseband, or mismatched firmware.
If the device is missing the Baseband or it doesn't match the software channel
LMSA will not be able to flash the firmware.
See these alternative options.
[Guide] Using Fastboot.exe with Motorola devices
Guide: Using Fastboot.exe with Motorola Devices If your device has its own section please post in that section. You can ping me with @sd_shadow MediaTek or Qualcomm Chip? Do I have a MediaTek Device? see post #26 Info: If you have a MediaTek...
forum.xda-developers.com
Tell me
sd_shadow said:
No that isn't compatible.
Sent from my ali using XDA Labs
Click to expand...
Click to collapse
Tell me one thing,
Why incompatible?
Whether same specs ?
Actually when i boot my device into fastboot there is baseband number is not found ? What is that ?
Moco786 said:
Tell me one thing,
Why incompatible?
Whether same specs ?
Actually when i boot my device into fastboot there is baseband number is not found ? What is that ?
Click to expand...
Click to collapse
The security updates can't be simply separated from the update.
The specs are very similar but there are differences
Mainly the screen
https://www.phonemore.com/compare/p...b-vs-motorola-moto-z2-force-xt1789-01/8729308
Sounds like you flashed the wrong firmware.
Sent from my ali using XDA Labs
So there is any chance of complete stable rom of pie ?
sd_shadow said:
The security updates can't be simply separated from the update.
The specs are very similar but there are differences
Mainly the screen
https://www.phonemore.com/compare/p...b-vs-motorola-moto-z2-force-xt1789-01/8729308
Sounds like you flashed the wrong firmware.
Sent from my ali using XDA Labs
Click to expand...
Click to collapse
Does the upgrade flash delete data like it claims it does? Z2Force, and Z4
skywalker-live said:
Does the upgrade flash delete data like it claims it does? Z2Force, and Z4
Click to expand...
Click to collapse
There is a warning to backup data, but
I have uipdated a Moto G6/ali/XT1925-12 , Moto X4/payton/XT1900-1, and Moto G7 Power/ocean/XT1955-5
Without data wipe.
I do recommend using the LMSA backup option, just to be safe.
Moto g8 play bricked ( XT 2015 -2 )
Funciona com moto g8 play (Xt 2015 2)?
aureliolk said:
Funciona com moto g8 play (Xt 2015 2)?
Click to expand...
Click to collapse
See my reply here.
https://forum.xda-developers.com/showpost.php?p=82114979&postcount=4
Sent from my ali using XDA Labs