[PIXELEXPERIENCE] Mobile data detected and configured but not working - Moto G 2015 Q&A, Help & Troubleshooting

Hi. I recently installed the latest version available of Pixel experience on my Motorola Moto G 2015 (xt1541) to use it temporally as I find a way to repair my main phone, and everything works fine, 16 Gb SD card detected and being used as extra internal storage, camera working great, everything except for the cellular data and the earpiece speaker. The phone detects my SIM, it even shows the strength of the signal on the status bar, the APN is configured as well, and even in the quick settings menu it shows under the "Mobile data" the type of connection it is using (EDGE, H, etc.), but when I try to connect to the internet by disabling the wifi, for example, it doesn't work, it doesn't manage to connect to the internet. I tried disabling the "autommatic network selection", but a message pops saying that "No networks have been found", and the cellular data icon disappears temporarily, and I can't find a way to solve it. Also, just for the sake of it, I tried changing some APN settings and it does still not work. Also, speaking of things related to phone calls, the earpiece speaket does also not work, and that is another thing I can't find a way to solve it, any solutions? Thanks.

Related

Seem to have lost 3G data after factory reset (4.1.2)

I've been running a flashed 'official' 4.1.2 (Singaporean origin ROM?) for over a year now but recently have been experiencing performace niggles. Therefore I decided to do a 'factory data reset' from the settings menu to clean the tab up. It was never actually wiped before as even when I went direct from 3.2 to 4.1.2, all the applications were kept in place, so I figured it could do with a good internal flushing.
After reinstalling my apps, everything is indeed running smoother and with no real performance complaints. However, I seem to have lost my ability to use the inbuilt 3G modem for data. It still registers with the network provider as per the SIM card (in this case, o2 UK) and I can send txt messages to the number so it really is on the network and working to some degree.
Despite this, I don't have a network connection via 3G nor do the indicators of network data connectivity show on the bottom status line irrespective of whether nor not I enable 'Mobile Data' (i.e. I can't see the little 3G/HSDPA indicator or the up/down arrows). All I see is the reception strength indicator, whichever way I set 'Mobile Data'.
WiFi is still fine (subject to the 2.4GHz only restriction of the ROM).
Anyone have any ideas what I should do?
Kaiser Wilhelm II said:
I've been running a flashed 'official' 4.1.2 (Singaporean origin ROM?) for over a year now but recently have been experiencing performace niggles. Therefore I decided to do a 'factory data reset' from the settings menu to clean the tab up. It was never actually wiped before as even when I went direct from 3.2 to 4.1.2, all the applications were kept in place, so I figured it could do with a good internal flushing.
After reinstalling my apps, everything is indeed running smoother and with no real performance complaints. However, I seem to have lost my ability to use the inbuilt 3G modem for data. It still registers with the network provider as per the SIM card (in this case, o2 UK) and I can send txt messages to the number so it really is on the network and working to some degree.
Despite this, I don't have a network connection via 3G nor do the indicators of network data connectivity show on the bottom status line irrespective of whether nor not I enable 'Mobile Data' (i.e. I can't see the little 3G/HSDPA indicator or the up/down arrows). All I see is the reception strength indicator, whichever way I set 'Mobile Data'.
WiFi is still fine (subject to the 2.4GHz only restriction of the ROM).
Anyone have any ideas what I should do?
Click to expand...
Click to collapse
Just to follow up - the problem was more basic than an issue with the tablet hardware or flashed OS. It was an APN configuration issue. Basically the auto installed APNs were wrong and I had to manually configure a suitable APN for my pre pay mobile broadband.
Is it solved? Please update main title to SOLVED

[Q] No 4G/LTE/3G connection

I have the D6633 and the phone works great except that it won't connect to the 4G/3G/2G/LTE network. I can make calls, send sms normally. It even recognizes both sim cards connected. But internet only over wi-fi.
I called my operator, they say the phone is configured correctly, I tried my brother's sim card from another operator and the same happens.
So, the phone is clearly unlocked, if not it wouldn't recognize the sim cards at all. But no connection to the internet...
Any suggestions? I already did four factory resets, I recovered the Rom using sony software... Starting to get anxious here
fabiooli said:
I have the D6633 and the phone works great except that it won't connect to the 4G/3G/2G/LTE network. I can make calls, send sms normally. It even recognizes both sim cards connected. But internet only over wi-fi.
I called my operator, they say the phone is configured correctly, I tried my brother's sim card from another operator and the same happens.
So, the phone is clearly unlocked, if not it wouldn't recognize the sim cards at all. But no connection to the internet...
Any suggestions? I already did four factory resets, I recovered the Rom using sony software... Starting to get anxious here
Click to expand...
Click to collapse
Despite what your operator says, check your phone is configured correctly. Check the APN - copy it from someone else with the same phone on the same network. Which one are you on? Go into the network options and select 4g, or 3g, etc, one at a time. Select the network to connect to manually; you might have a 2g, 3g and 4g connection to chose from; try all of them.
If that fails, especially with what you said about your brother's sim card, it does sound like it's faulty.
fabiooli said:
I have the D6633 and the phone works great except that it won't connect to the 4G/3G/2G/LTE network. I can make calls, send sms normally. It even recognizes both sim cards connected. But internet only over wi-fi.
I called my operator, they say the phone is configured correctly, I tried my brother's sim card from another operator and the same happens.
So, the phone is clearly unlocked, if not it wouldn't recognize the sim cards at all. But no connection to the internet...
Any suggestions? I already did four factory resets, I recovered the Rom using sony software... Starting to get anxious here
Click to expand...
Click to collapse
Download Internet and MMS. Under settings, More, Internet Settings.
Double check that you have a tick box in Mobile data traffic under settings, More, Mobile Networks
If that doesn't work, then select Mobile networks, Network Operators, note this is quite slow, but should show a list of carriers or bands. Select the one for your sim, which will re-establish with the carrier (and should download the APN's) Access Point Names. If not talk to your operator what these should be and add them if they don't exist (they normally will have info about them on their internet sites.
danw_oz said:
Download Internet and MMS. Under settings, More, Internet Settings.
Double check that you have a tick box in Mobile data traffic under settings, More, Mobile Networks
If that doesn't work, then select Mobile networks, Network Operators, note this is quite slow, but should show a list of carriers or bands. Select the one for your sim, which will re-establish with the carrier (and should download the APN's) Access Point Names. If not talk to your operator what these should be and add them if they don't exist (they normally will have info about them on their internet sites.
Click to expand...
Click to collapse
That worked. I could not configure APN manually, it would not save no matter how many times I configured it. SO I used an APN APP from plaster and it worked. Thank you for the enlightenment!
good to hear it worked out

Help request: LTE Data works,"no service" otherwise. IMEI/number, but no texts/calls.

Help request: LTE Data works,"no service" otherwise. IMEI/number, but no texts/calls.
Software: Android 5.0.1 Skydragon M8 v2.0 Sense 7
Many people have posted issues with LTE where their cellular signal was fine for "2G" functions like calls and texts.
I'm having the opposite problem. After leaving airplane mode (landing at an airport today), I have a "No Service" message in the status bar drop down (notification tray), and the Settings>Network information page shows "Not Registered." However, I do have an IMEI (see details below). However, LTE data works perfectly fine.
I've obviously tried changing the settings in Settings>Mobile Data (preferred network to Global / LTE / LTE/legacy 3GPP mode) connection type global/auto/LTE/etc), to no avail. If LTE is connected it works flawlessly, but I cannot make calls or texts, and show not registered on the network. Data roaming is set to deny, but even allowing roaming does not change the situation.
Before this happened, I HAD gone through all the XTended Settings, and even 'looked' at (but did NOT change) some advanced settings pages, including the 'hidden' HTC network info page ( *#*#4636#*#* ). Again, however, I didn't change anything -- unless by accident?!
Does this sound familiar to anyone? Anyone know if I may have inadvertently changed something and can change it back (a setting that would persist in the hardware through NANDROID restores and factory resets...). Or, any other advice to restore the cellular service connection to normal?
I've tried a full NANDROID restore (multiple times) to a working copy, and a factory reset. I have limited access to a PC since I'm traveling, so re-flashing the VZW firmware or stock recovery or lollipop/verizon RUU would be challenging.
I did spend a good 45 minutes (at a library, my only PC access!) searching the forums and web, but to no avail.
Settings information:
OPperator Name: Verizon
Signal Strength -114 (I've had better but still have the same issues)
Mobile Network type: LTE
Service state: In service
IMS service state: Not Registered
Roaming: Not Roaming
Phone Identity page:
IMEI shows up (15-digit number...how can I verify I didn't mess this up?)
Phone Number is correct
IP Address: 100.66..... (looks good)
Any help is GREATLY appreciated!
Same here
I'm having the same issue. When i try to make a call my LTE bars drop to nothing and it says call failed no network available. Any ideas or help would be nice. I was using venom rom as well. I'm currently trying to flash the newest RRU to see if that resets things. I'm wondering if it somehow my sim card. I took it from my droid turbo. I've made sure to turn off advanced calling on my VZW account though.
Drhoot said:
I'm having the same issue. When i try to make a call my LTE bars drop to nothing and it says call failed no network available. Any ideas or help would be nice. I was using venom rom as well. I'm currently trying to flash the newest RRU to see if that resets things. I'm wondering if it somehow my sim card. I took it from my droid turbo. I've made sure to turn off advanced calling on my VZW account though.
Click to expand...
Click to collapse
I had this same issue, running from ruu then rooted. I didn't noticed until I started seeing voice mail notifications but never heard the phone ring. When I tried to dial out I got the immediate call lost message. I couldn't figure what was causing it so I just did a reset. I made sure not to restore any systems data from prior to the Lollipop upgrade. At this point everything is working, the only thing I haven't installed yet is the xposed framework and sense 6 toolbox.
mc_365 said:
I had this same issue, running from ruu then rooted. I didn't noticed until I started seeing voice mail notifications but never heard the phone ring. When I tried to dial out I got the immediate call lost message. I couldn't figure what was causing it so I just did a reset. I made sure not to restore any systems data from prior to the Lollipop upgrade. At this point everything is working, the only thing I haven't installed yet is the xposed framework and sense 6 toolbox.
Click to expand...
Click to collapse
What kind of reset did you do? I know my issue is slightly different, but I did a full RUU-flash yesterday (latest lollipop version) and still no luck. Unfortunately I'm out of the country now and access to a computer is limited, and I don't even have a SIM card yet to check if cellular service would work anyway.
I do intend to do a flash of the stock recovery and radios once I have the time and access, but that may be a while...
Still, I'll keep checking this thread to see if anyone posts any other options
lifebringer123 said:
What kind of reset did you do? I know my issue is slightly different, but I did a full RUU-flash yesterday (latest lollipop version) and still no luck. Unfortunately I'm out of the country now and access to a computer is limited, and I don't even have a SIM card yet to check if cellular service would work anyway.
I do intend to do a flash of the stock recovery and radios once I have the time and access, but that may be a while...
Still, I'll keep checking this thread to see if anyone posts any other options
Click to expand...
Click to collapse
Just go into settings and to Backup & Reset , this will return your phone to a fresh install and remove all non bundled apps.
Before doing the reset try going into Settings then Call then change Preferred Network to Global, or toggle from LTE then back to Global.

sim tray and network not working properly

a few days ago I switched from cm to AEX 7.1.2 on my moto g. Whether that has anything to do with it I don't know.
Anyway last night the phone was working fine then this morning I see that the cell network is disconnected and the phone doesn't see the simcard. However when I put in another simcard from a different network it works normally. I switch back to my sim and it works for about 20 seconds where I can make a call or text then it shuts down again and dowsn't recognize the sim then does again once I have switched the sims but only for 20 seconds. I don't understand what is happening to the phone and why it is doing this. I need help. I have tried picking different network modes from the list after inserting this code #*#*4636#*#* nothing has worked so far. I haven't systematically gone through each one at a time yet and the list is quite long. I haven't seen a list of modes that long before there are over 10 of them from auto prl to scdma etc... Some of them I have never heard of like the scdma one. wif and bluetooth are working ok if that means anything. Thanks for any help
Also when I go into settings the network section is greyed out and under prefered network type it says Invalid Network Mode (-1) Ignore. I only tried changing the modes when this problem arose my changing these modes was not the cause
i've had similar issues, when i skipped using mobile data for a long time, my non-data SIM would dropout intermittently. i changed SIM slots didn't solve it either. other SIM was fine in either slot. just before replacing what i thought was a faulty SIM, without turning mobile data on, i just set the problematic SIM for data. that solved mys issue. however, running mobile data on back on the original setting didnt cause any more issues either.

Phone loses network randomly and also has a bad connection

Hi,
As the title states, i didn't make any change to the phone but now i can't get data or phone calls even tho it shows i'm connected.
I've tried:
Resetting Network settings
Clearing cache on the dialer and a few sys apps
Clearing cache on the system level from recovery
Swapping the sim to another device proved that it's a problem on this device alone
Looking at the phone info menu from *#*#4636#*#* shows that i get LTE but then it drops to UTMS on voice and HSPA on data when i get a call and after it drops, any new call isn't being received and the phone doesn't go to LTE without resetting the radio signal
I also checked on another identical phone and it's the same only that one goes back to LTE after the call..
I've tried to switch the preferred network types but it either didn't help or it didn't work.
Wifi works fine and so does BT, data works fine sometimes and sometimes it doesn't, voice just doesn't work almost at all.
I'm still on Oxygen v9 and so are the other phone which work.
Any other ideas to try apart from reinstalling\updating?

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