Related
I have a green vertical line running across my screen. How do I fix this? If an lcd replacement is needed. Where do I purchase the part?
xlinkx said:
I have a green vertical line running across my screen. How do I fix this? If an lcd replacement is needed. Where do I purchase the part?
Click to expand...
Click to collapse
A picture would be helpful.
climber1872000 said:
A picture would be helpful.
Click to expand...
Click to collapse
Picture on top.
xlinkx said:
Picture on top.
Click to expand...
Click to collapse
At first sight I would imagine that it's a hard ware defect. I would still flash back to a stock ROM and see if it is still present before looking for a replacement screen. Is it still under warranty?
climber1872000 said:
At first sight I would imagine that it's a hard ware defect. I would still flash back to a stock ROM and see if it is still present before looking for a replacement screen. Is it still under warranty?
Click to expand...
Click to collapse
I bought it on craigslist as a refurbished phone, it looks brand new in the box and the seller haven't used it yet. After using the phone for one week, the line appears. The phone comes with 90 days warranty through ATT, but i'm not the original owner therefore I doubt they'll repair it for me. Do you know where I can buy parts to repair this phone?
xlinkx said:
I bought it on craigslist as a refurbished phone, it looks brand new in the box and the seller haven't used it yet. After using the phone for one week, the line appears. The phone comes with 90 days warranty through ATT, but i'm not the original owner therefore I doubt they'll repair it for me. Do you know where I can buy parts to repair this phone?
Click to expand...
Click to collapse
I'd still give it a go. Hit them up at 1800-801-1101; won't hurt to try.
kareem9nba said:
I'd still give it a go. Hit them up at 1800-801-1101; won't hurt to try.
Click to expand...
Click to collapse
I agree. If you say you're not the original owner, you might be able to contact the former owner and ask him to help you with the warranty process.
An lcd isn't cheap at all so you might want to try every other possibility.
i would contact ATT to see if it can be fixed under warranty
LCD+digitizer replacement runs around $150... not to mention if it's something else's fault (faulty graphics chip, bad connector/cable
xlinkx said:
I bought it on craigslist as a refurbished phone, it looks brand new in the box and the seller haven't used it yet. After using the phone for one week, the line appears. The phone comes with 90 days warranty through ATT, but i'm not the original owner therefore I doubt they'll repair it for me. Do you know where I can buy parts to repair this phone?
Click to expand...
Click to collapse
You don't have to be the original owner to get your warranty covered. I bought a used tilt off ebay a while ago and they honored the warranty and asked no questions if i was original owner or not.
Look up an At&t device support center and if there are no physical marks on the device suggesting that the line is showing up because it was dropped or banged, they'll give you another refurb on the spot. I've been through 4 tilts and when the 4th one broke, they gave me my Fuze.
I called att last week and they told me the phone is still under warranty but since i'm not using att service, they won't repair it for me. I ask one of my buddy that has att service to help me get it fixed but that's a no go either. He called and brought it to the store but they refused the repair. I guess my only option is to fix it myself. Does anyone know if I need the lcd and digitizer or just the lcd by itself?
I don't know whether its my bad luck or whether this is the typical level of customer service people can expect from HTC but I wanted to share my experience so that people might be more careful when purchasing a device in the future.
On June 28th I purchased a sensation from Expansys. Within one week of purchase I realized that there was a problem with the speaker. I returned the unit to them and requested an exchange with a new device, as the unit was a few days old. In order to receive a replacement I needed to wait until the HTC service center examined the device. What I didn't know was that it would take about three weeks for this to happen. So on August 4 I got a replacement.
The second unit run well until the end of October, where a dead pixel appeared. I contacted HTC Cyprus, fearing that the problem might increase over time. They confirmed that it was indeed a problem covered by warranty, but they would need to ship my device to Greece and that it would take approximately 7 - 10 days to have it fixed. After almost a month of waiting and several calls/complains to HTC Cyprus I got my unit back on Friday 2nd December in the afternoon. What appeared strange was that not only did they change the LCD but also a large number of other components which also changed the units IMEI. When I went back home I fully charged the unit and attempted the OTA update. During the update the phone turned off and could not be turned on again! Total brick.
Early the next morning I took the unit back to HTC Cyprus and was told that they would get it sorted by Monday afternoon as it was merely a software issue. On Monday, their technician advised me that the motherboard needed to be replace and hence, the unit would need to be shipped back to Greece. I complained and asked for a replacement and even offered to pay a small amount to have it replaced but I was told that this was not possible and that the only solution was to ship it back to Greece for fixing.
Today, I tried contacting HTC Europe in a desperate attempt to get a replacement. After an hour over internet chat, the best response I got was:
"Jon: We are HTC UK, but do deal with other European countries. Currently it is not possible to replace the handset. If the device is still faulty when returned from repair, then we may be able to replace the device."
Apparently the fact that over a five month period the phone was in service centers for over 2 months was completely irrelevant!
I don't know whether this is the typical customer experience customer should expect when purchasing an HTC unit, but be warned. It can happen to you too, and apart from complaining on forums there is not much you can do!
Yea HTC is nothing like APPLE who in my opinion has the best customer service ever. My sensation had touch screen issues so instead of getting a replacement they fixed it at their repair center took 4 weeks, but I had to pay for it too cause somehow the void seal was broken!!!!! rage!!! If you took a broken iphone to apple store, they would be like :
apple technician: Yeah this phone is like i donno, I dont really know whats going on. Just have a NEW ONE!!!
this is extremely poor service imo. serious complaining required I feel
good luck OP
Sorry to hear about your bad experience. I had a great experience when my 2 month old g2 broke. I called they gave me an RMA number. I sent it out on a Monday got it back the next Monday.
timothy918 said:
Sorry to hear about your bad experience. I had a great experience when my 2 month old g2 broke. I called they gave me an RMA number. I sent it out on a Monday got it back the next Monday.
Click to expand...
Click to collapse
Same experience I had with my G2.
Hey petros did u finaly end up with a working sensation? I wish i had read your post before bying my sensation xe. Do u or did u experience any problems with losing audio during calls?
Weighing up whether to pre-order the S7 Edge directly from Samsung or from Carphone Warehouse. My main concern is with potential hardware issues - who would have better customer service at replacing/repairs? Anyone had experience with either?
Thanks
I can say I bought the Gear VR on the site UK came next day so delivery was spot on. Both are going to give you the same warranties and service I would say so its up to personal choice. Got the S4 from carphone warehouse when it came out they were spot on got it releases day etc no hassle
From what I've seen in the small print, no returns from carphone if bought sim free, only an exchange, with samsung uk you can change your mind and return it if you dont like it if purchased sim free
I went with samsung uk cause of this
doodles123 said:
Weighing up whether to pre-order the S7 Edge directly from Samsung or from Carphone Warehouse. My main concern is with potential hardware issues - who would have better customer service at replacing/repairs? Anyone had experience with either?
Thanks
Click to expand...
Click to collapse
I've never dealt with CW before but I recently had to send back my S6 edge to Samsung for a hardware repair and it wasn't exactly a smooth experience but that wasn't down to Samsung themselves. They use an authorised repair centre caled SBE LTD and they are dire. It was sorted out perfectly at the end but it took a while.
That hasn't put me off from ordering my S7 Edge directly from Samsung though:good:
gadgetgaz said:
I've never dealt with CW before but I recently had to send back my S6 edge to Samsung for a hardware repair and it wasn't exactly a smooth experience but that wasn't down to Samsung themselves. They use an authorised repair centre caled SBE LTD and they are dire. It was sorted out perfectly at the end but it took a while.
That hasn't put me off from ordering my S7 Edge directly from Samsung though:good:
Click to expand...
Click to collapse
Boy, did I speak too soon?
Thanks for the help. I think the vague returns/exchange policy from CPW has decided it for me, had a look on their site and it's quite confusing, will just stick with Samsung
doodles123 said:
Thanks for the help. I think the vague returns/exchange policy from CPW has decided it for me, had a look on their site and it's quite confusing, will just stick with Samsung
Click to expand...
Click to collapse
Yep they only accept returns on contract phones from what I read, within 14 days
UK Distance Selling Laws mean that all retailers must offer a refund within 14 days if the product is returned unopened if you change your mind.
mikey_sk said:
UK Distance Selling Laws mean that all retailers must offer a refund within 14 days if the product is returned unopened if you change your mind.
Click to expand...
Click to collapse
Thought there must've been a law on this. I guess what we were talking about only applies to instore sales as that's what their FAQ page referred to. Thanks for clarifying
Buying from carphone gives you the added advantage of dropping it off at a store if it needs repairing and often than not they just swap the phone if it's faulty.
mikey_sk said:
UK Distance Selling Laws mean that all retailers must offer a refund within 14 days if the product is returned unopened if you change your mind.
Click to expand...
Click to collapse
Unopened goes without saying. You can return anything with the seal intact.
I'm talking about opened, not on contract and they only want to swap it for you only. I don't like that
You can send back the goods even if they have been opened as long as all original contents are still with it and its in a resellable / undamaged condition. Be wary to ensure you don't damage the packaging or write on it as this can scupper the refund.
mikey_sk said:
You can send back the goods even if they have been opened as long as all original contents are still with it and its in a resellable / undamaged condition. Be wary to ensure you don't damage the packaging or write on it as this can scupper the refund.
Click to expand...
Click to collapse
Yep this is the law of the land, but some companies think their own policies overide it, and they're a pain to deal with. Companies like amazon are a joy to deal with regarding returns in my experience.
Carphone warehouse WONT let you return a sim free phone purchased in store, only option is to exchange it for another, once. They allow sim free to be returned if bought online due to distant selling regulations
Samsung allow a return within 28 days if bought in store or online.
I'm sure no one will need to return though, soon will come those lucky tmobile sons of *itches with their phone reviews today or tomorrow
mikey_sk said:
Buying from carphone gives you the added advantage of dropping it off at a store if it needs repairing and often than not they just swap the phone if it's faulty.
Click to expand...
Click to collapse
I see is this from experience?
lawtq said:
Yep this is the law of the land, but some companies think their own policies overide it, and they're a pain to deal with. Companies like amazon are a joy to deal with regarding returns in my experience.
Carphone warehouse WONT let you return a sim free phone purchased in store, only option is to exchange it for another, once. They allow sim free to be returned if bought online due to distant selling regulations
Samsung allow a return within 28 days if bought in store or online.
I'm sure no one will need to return though, soon will come those lucky tmobile sons of *itches with their phone reviews today or tomorrow
Click to expand...
Click to collapse
no terms can override statutory rights. anything purchased over the phone or on the internet/mailorder etc is covered by the distance selling rules. Thats why i never buy anything from a shop, as your stuck with whatever terms they have- EE is a major baddie for this!
---------- Post added at 12:25 PM ---------- Previous post was at 12:23 PM ----------
doodles123 said:
I see is this from experience?
Click to expand...
Click to collapse
yes- love or hate them CPW is same as PC World, Dixons etc and they are a reputable trusted company.
I think Carphone are the ones that send out the Samsung website phones from the Carphone warehouse anyway. I know they do it for Google and many other phone manufacturers in UK.
mikey_sk said:
no terms can override statutory rights. anything purchased over the phone or on the internet/mailorder etc is covered by the distance selling rules. Thats why i never buy anything from a shop, as your stuck with whatever terms they have- EE is a major baddie for this!
---------- Post added at 12:25 PM ---------- Previous post was at 12:23 PM ----------
yes- love or hate them CPW is same as PC World, Dixons etc and they are a reputable trusted company.
I think Carphone are the ones that send out the Samsung website phones from the Carphone warehouse anyway. I know they do it for Google and many other phone manufacturers in UK.
Click to expand...
Click to collapse
Great thanks for the help, did a quick search and as you said it seems they're generally quite relaxed with just replacing things in store which is a huge plus. Good luck with the new phone!
I thought it was all bs until one morning I stumble my way to the bathroom and while sitting there, barely awake, I opened my phone and the dress was there and I seen it was blue and black, I thoughtlessly changed the page and then did a quick return when I realized what I just saw and when I went back it was white and gold.... Blew my mind..
danieljenkin said:
I thought it was all bs until one morning I stumble my way to the bathroom and while sitting there, barely awake, I opened my phone and the dress was there and I seen it was blue and black, I thoughtlessly changed the page and then did a quick return when I realized what I just saw and when I went back it was white and gold.... Blew my mind..
Click to expand...
Click to collapse
W ... T.... F? Lol
the Uk doesnt follow the EU distance selling regulation any more. Now you can return if it's faulty but otherwise it's up to the company whether they give you a refund or store credit.
edit - my bad, for online purchases you can still get a refund but they can deduct from your refund for packaging.
"Not processed" argh.
Hoping it doesn't stay in this state until 7th, I'll get fidgety....
Sent from my Nexus 6P using Tapatalk
Unfortunately after 3 days use, cracked screen. A fall on the cement with a case on it, but it was too much.
Sad day. Hopefully replacement parts might be available sóon
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
hek.je said:
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
Click to expand...
Click to collapse
Same for me, was out walking the dog and the lead pushed the phone out of my pocket. Landed on the top left corner I think at first glance was fine barely even a mark on the case but when I got home and put the phone down that there was a weird reflection and turned the screen on and saw a crack going a cross from top left to just over the power button.
Have contacted HTC to arrange a repair which is chareable as they seemingly void the warranty when the screen is cracked...better get warranty back on it after they fix it.
I was just about ready to sell my u11 thankfully still got it so using it now altho complete stock sucks lol and had relocked bootloader so no warning screen on boot sigh....
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
hek.je said:
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
Click to expand...
Click to collapse
Warranty don't cover user fault. I mean, if the phone shipped damged than you can get it cover.
Sent from my HTC U12+ using Tapatalk
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
Jump1ng said:
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
Click to expand...
Click to collapse
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
5m4r7ph0n36uru said:
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
Click to expand...
Click to collapse
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
Jump1ng said:
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
Click to expand...
Click to collapse
Well that's standard. Spar parts need to be delivered to the partners in the specific regions. Such things always take 4 - 6 weeks after the first devices shipped. Some manufacturers even need 8 to 10 weeks to provide the needed parts and prices.
Sent from my HTC U12+ using XDA Labs
so any news on spare parts, i allready ordered a new back for my 5 days old u12+ but one day after i ordered it i need allso a new display, it fell from about 30 cm height on the ground and i was shocked thatthe display broke alltough it was in the original case
lousy performance by htc after the tank of a phone htc 10
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
pixelvisions said:
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
Click to expand...
Click to collapse
Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
mauiblue said:
Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
Click to expand...
Click to collapse
Man! Make me nervous when reading this lol. The warranty on HTC device isn't up to it standard.
Sent from my HTC U12+ using Tapatalk
I'm sorry if I made you feel uneasy but I figure just wanted to give you a head's up on HTC repair service. I found another thread on this particular topic and it was disappointing to read all the issues customers had with HTC repair (USA).
next time if you have a warranty issue, you can try asking the HTC DACH contact on facebook/twitter... they are actually replying properly and maybe even able to help properly. it's sad to see so many bad things with USA repair as in Europe it's quite good...but also depends on if you are in contact with them per private message or just via e-mail... via private message on facebook it works out much better
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
pixelvisions said:
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
Click to expand...
Click to collapse
Just happened to me, over the phone they quoted me $2-300, but it could be more or less after sending it in. I asked what is the point of a warranty and they said it's only software issues, and it doesn't cover user damages like cracked screens. Anyways, you and I are sinking in the same boat, with HTC not selling any screens themselves, or providing other alternatives besides their own repair center. Scam company at this point
HTC cracked screen repair update:
1. I sent HTC my U12+ to repair due to a cracked screen.
2. They email me asking for a credit card to charge for the repair ($200). They asked me to call them. They did not provide a phone number.
3. I called and they ultimately said someone will call me back in 24-48 hours to take payment because they can't take payment.
4. When asked how long it will take to repair once they have payment, he said they usually take 3 week from the time they receive the phone.
It's been 7+ weeks since they received the phone.
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
VidJunky said:
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
Click to expand...
Click to collapse
A website called "cellspare" sells the screen, but it's $339. I made the resolve to wait two months and see if screens are cheaper.
Hello
Anyone here who purchased pixel phone from Currys or carphone warehouse website ever asked for proof of purchase with IMEI and actually got it?
Google asking for it to replace under warranty.
Stdange. I had good expierence with google RMA. I bought Pixel 6 Pro from hands. It was working ok, but unfortunately it heated very often in the summer and I asked google for RMA. And they didn't asked for proof of purchase. I said phone bought feom hands. And google replaced because phone still was under warranty. But with Pixel 2 XL google asked for proof of purchace because they wanted I'm going to the store and ask them to replace. And as store didn't want to replace google accepted for RMA.
Whenever i have bought from them the IMEI has always been on the reciept that was with the phone when it was delivered. You are probably better off letting Currys deal with the phone to be honest given your contract is with them.
MrBelter said:
Whenever i have bought from them the IMEI has always been on the reciept that was with the phone when it was delivered. You are probably better off letting Currys deal with the phone to be honest given your contract is with them.
Click to expand...
Click to collapse
Mine was delivered with no invoice.
Currys will take it back and see if they can repair which means no phone for who knows how long. Google includes warranty so want to use them for quick replacement.
Turn around was 2 weeks when i took a phone back to Currys, they just sent it off to Nokia who replaced the phone.
MrBelter said:
Turn around was 2 weeks when i took a phone back to Currys, they just sent it off to Nokia who replaced the phone.
Click to expand...
Click to collapse
That's the problem I don't have spare phone. Google offer advanced replacement so they collect old and deliver new same time but keep a hold on bank for full amount in case they do not get correct old phone back.
With no proof of purchase/IMEI what choice do you have? You could end up nearly a grand out of pocket.