Samsung S8+ part of the screen does not work. - Samsung Galaxy S8+ Questions & Answers

Please help me, the middle of my screen on Samsung Galaxy S8 Plus is not working, my cell phone has not dropped and is not hit anywhere. The battery went out and the cell phone turned off, when I turned it on the middle of the screen, it did not work anymore. Does anyone know what the problem is?

do you have a pictue? btw please change the thread-titel to something more precise.

I have a picture but can not share it, the page does not allow me.
I did not know how to write, this is my first time, do not be angry

Horvat8 said:
I have a picture but can not share it, the page does not allow me.
I did not know how to write, this is my first time, do not be angry
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Click to collapse
Wasnt ment angry A shoot right you are new here, that's why you cant post pictures or links.
So let me ask some more questions:
1. when your battery died, did that happend because the battery was empty or did it died while having a charge (20% left or something)?
2. can you still see something on the edges of the screen (like in the attachment)?
3. does it change if you press a little harder on the top side of the screen?
Regards

twinko said:
Wasnt ment angry A shoot right you are new here, that's why you cant post pictures or links.
So let me ask some more questions:
1. when your battery died, did that happend because the battery was empty or did it died while having a charge (20% left or something)?
2. can you still see something on the edges of the screen (like in the attachment)?
3. does it change if you press a little harder on the top side of the screen?
Regards
Click to expand...
Click to collapse
it happened because it was empty. The whole screen works, I see the picture completely, but in the center of the screen it does not respond the touch.

Horvat8 said:
it happened because it was empty. The whole screen works, I see the picture completely, but in the center of the screen it does not respond the touch.
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http://imgur.com/t19JhT8 this is my display on *#0*# test touch.
http://imgur.com/BBpHbUM this looks like this right now.

Horvat8 said:
http://imgur.com/t19JhT8 this is my display on *#0*# test touch.
http://imgur.com/BBpHbUM this looks like this right now.
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Click to collapse
weird. I know you dont want to, but do a full backup of everything and perform a factory reset.
If that doesnt work, check vor little scratches or impact points in the no responsive area. Perhaps there is something brocken u didnt noticed? If you have a Screenprotector, get rid of it and try without.
If not, i would flash latest Firmware from here www.sammobile.com
and if that doesnt work, it looks like a hardware problem, and i would open up the phone and replugg all connectors related to the screen.
But if you still have warrantry, send it back before you do anything further than a factory reset.

Related

Screen burn in

I have screen burn in on my Fuze. The two soft buttons and the bottom 2/3's of the scroll bar are visible when they shouldn' t be. For example, click on a reminder at the top so that the screen goes black with the next screen allowing you to choose if you want the reminder, wireless info, etc... At the bottom I'll see the soft keys and program select scroll bar in a gray tint.
I guess I need to leave a white image on the screen for an extended time to undo the burn. But I've only had this phone for a few weeks...I've never had burn in on a cell phone and surely never this quickly on any monitor.
Something similar happened twice to me.. It faded out slowly.. now it's ok
You may check http://forum.xda-developers.com/showthread.php?t=447891
Funny now it's gone after having it turned off for a couple hours. I'll post if it comes back after I have it on for a bit.
It's Back!!! only took one power on cycle and let it sit there for a couple of minutes :-(
kind of scary.
Is it still under warranty?
Weird but believe me - it is a software issue. Restart will always help
D3TH METAL said:
Is it still under warranty?
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Click to collapse
Yes, I'm going to get them to do a warranty replacement. I had another fuze that had a different issue (bad sound) that I replaced after 30 days...it never had this issue.
darfri said:
Weird but believe me - it is a software issue. Restart will always help
Click to expand...
Click to collapse
I think the part of the reboot that "fixes" it is the screen goes white for a while which helps clear it up. But a few minutes later its back.
The same happens for me, but not very often.
It must be a software issue, no need to replace your device.
BTW, It's definately not a burnt in screen.
johanromijn said:
The same happens for me, but not very often.
It must be a software issue, no need to replace your device.
BTW, It's definately not a burnt in screen.
Click to expand...
Click to collapse
It goes away easier if I use the SPB Clock and put it on the white clock...plug it in...set power options stay on 10 minutes when plugged in.
So it is an LCD type of burn it (it appears) as it goes away when a white screen is forced upon it. I think the pixels in that part of the screen don't change very often so it gets a little memory that needs to be "washed" away. Odd thing is my last one never did it. So I think some LCDs are better quality then others.
Its happened to me twice and both times its gone away.
Its good to hear its a software issue, I was worried it might be hardware.
johanromijn said:
The same happens for me, but not very often.
It must be a software issue, no need to replace your device.
BTW, It's definately not a burnt in screen.
Click to expand...
Click to collapse
My first Fuze had this problem. Sure I flashed a lot of roms but each rom displayed the same result for me. After getting a new device, the problem never occurred again.
If it was software, it would be doing on everyone's device in the same place or region. This is a hardware problem, no doubt in my mind. The same rom on 2 different phones would yield the same results if it were software related.
If your phone displays this type of "burn-in" then take it back, exchange it, whatever. My new phone has been perfect and works as it is supposed to.
Unusual Events?
Were there any unusual events that led up to the screen-burn in? It is odd that they would go away and come back like that.... did you try flashing another ROM?
Saw this 'burn in' a couple times too. Was scrolling the touchflo3d and went to the photo and videos tab. Once in camera mode I noticed faintly overlay 'album' and 'slideshow' on the view finder. But the 2 words couldn't have been burned in as its not normally on that tab. Probably some weird software driver issue.

LCD Screen Defect or Software/Driver Problem?

Hey guys,
I am going crazy here, searching forums did not help me at all.
The lower section of the screen keeps flicking, and not always, what do i mean by flicking, its like the screen at the lower section keeps doing like a strange low refresh rate, and has an old imprint of some old menus. Happens especially when there is the color of gray.
Made a screenshot of the phone, no problems, there, so its not a software rendering problem, might be a drivers problem though, or a defec tin the screen itself.
Frequency is high but not always, and am unable to determine when does that happen exactly. going crazy here, is this a defect? or all touch pro's have this?
Exact explanation summary:
1CM from the bottom of the LCD sometimes flickers as if that 1CM is having an extremely low refresh rate. Mostly happens when there is light gray, but not necessarily, and a soft reset for the phone does not remove it. It happens on random!
Hey,
Yeah it happens to me too! You don't need to do a soft reset, it actually fades away if you watch it closely! I don't know what it is either, and yes it is random as you have stated! I initially thought it was an application I installed as it only started happening after that, so I did a full hard reset and its still happening! Not sure what or how, but hoping next firmware version stops it!
Cheers,
mpls-te
As it happens, that's exactly why I've logged on here today! Any ideas whta the cause might be?
OK, good to see that others have this, so am not alone here, experts here, any ideas? other touch pro users, can you please leave your statements?
I hope its a driver issue.
But from what i noticed, its like, the screen is OFF, as in blank and no back light, but somehow, the application working on the screen before you turned off the device is somehow printing something on the LCD, something that we don't see, and when we actually start the phone and its back light, that OFF LINE imprint pops on screen. Something like that.
Its completely illogical, but dunno, can't find any sense here and am going crazy
Same thing happened to me and a few others as well.
See my thread here.
What rom is everyone using?
I've noticed a similar issue with mine, except rather than something software it seems like it's the backlight for the bottom 1cm of the screen flickering slightly. I don't see any weird pixels or inappropriate screen information, just a dimming/high speed flickering of the backlight in that same regionas yours. It comes and goes. Sometimes weeks without it, then maybe 3 times in a day for a minute or two at a time. Everything else works fine and whatever screen I go to displays fine.
I'm assuming it's a hardware problem with the LED(s) that light up the bottom portion of the screen, and I'm going to use it as an excuse to get a warranty replacement somewhere near the end of the warranty when the phone's getting a little old and worn.
maxh said:
I've noticed a similar issue with mine, except rather than something software it seems like it's the backlight for the bottom 1cm of the screen flickering slightly. I don't see any weird pixels or inappropriate screen information, just a dimming/high speed flickering of the backlight in that same regionas yours. It comes and goes. Sometimes weeks without it, then maybe 3 times in a day for a minute or two at a time. Everything else works fine and whatever screen I go to displays fine.
I'm assuming it's a hardware problem with the LED(s) that light up the bottom portion of the screen, and I'm going to use it as an excuse to get a warranty replacement somewhere near the end of the warranty when the phone's getting a little old and worn.
Click to expand...
Click to collapse
Lool, evil, lets just hope that this problem DOES occur when you go to their shop for your replacement
Good idea though, might do the same thing except that i have to travel abroad to where i got the phone from to actually get the warranty working. Don't forget to re-enable stock SPL and stock ROM
It happens frequently enough I'll be able to get it on video just in case they need proof, but typically they just exchange by mail.
I just posted in another thread about this issue. I have run into the same thing a few times. The bottom portion of the screen flickers, and when i do things that have a dark gray or black screen I can see a ghost image of the left and right soft keys from my TFL3D home screen. It seems to be most noticeable when the screen brightness is set to max. To get it to go away I usually do a few soft resets, and then, if needed, i will turn off the phone and take the battery out for a while. I have never tried waiting it out to see if it will just go away on its own.
proj3ktpat said:
I just posted in another thread about this issue. I have run into the same thing a few times. The bottom portion of the screen flickers, and when i do things that have a dark gray or black screen I can see a ghost image of the left and right soft keys from my TFL3D home screen. It seems to be most noticeable when the screen brightness is set to max. To get it to go away I usually do a few soft resets, and then, if needed, i will turn off the phone and take the battery out for a while. I have never tried waiting it out to see if it will just go away on its own.
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Click to collapse
I see that everyone posting in this thread,that has their signature filled in, is using the Energy ROM. I find that very interesting.
i am having the same problems, sometimes touchflo3d will flicker at the bottom, near the edges. I also get text that can be read through other screens. Like on pocketshield i can see the left and right softkey words still at the bottom. its so odd !
P.S im on energyrom
I'm on NATF v2.2, not an energy rom. But then again, mine looks more like a hardware issue, as I've never seen any ghost images of text or softkeys, just flickering.
can somebody post screens?
maybe the same problem here...
hardreset, other roms > problem still there:-(
Same problem here and I am using stock rom!
here are 3 screens of my xda diamond pro, using latest official o2 rom and newest romeOS eng
hope you can see this prob?! same like yours?
climber1872000 said:
I see that everyone posting in this thread,that has their signature filled in, is using the Energy ROM. I find that very interesting.
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Click to collapse
Well, i doubt EnergyROM has anything to do with that problem, since my Stock ROMz had same problem, never got fixed with any updates HTC used to release. MAYBE some Cooked ROMs out there have this solved, if any, please let us know And my problem is nothing close to screenshots above :S
mj084 said:
here are 3 screens of my xda diamond pro, using latest official o2 rom and newest romeOS eng
...
hope you can see this prob?! same like yours?
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Click to collapse
Dude, those photos are awful, after seeing them am happy with my phone flickering, its nothing close to this.
You see, in your photos, all three of em, you some kind of shadow effect, where text of a button for example has that same text beneath it 3x6mm, that is not my case at all.
My case is as follows, IF i am on the home screen for example all looks ok, except that the bottom 1CM of the screen is flickering. If i go to another window, either a total black one or any other screen, i would still see a ghost of the old home screen, for example, and only at the bottom 1CM.
Will post photos once i get my cam back. Cheers
similar issue
my issue is kinda similar, instead of getting the bottom 1cm or so discoloration or stuck pixels, I get streaks of red or blue on my screen. I have had this happen on each version of NATF I have tried, but don't remember it happening on the stock version (which I am tempted to try again to see if that's the issue).
Could this be a driver issue?
mind is even worse than all you guys, the touch screnn dose not response, and i have the energy rom on it, before it goes wrong. it just suddenly dose not response, than i send it to HTC, they ask for 425.00 for fix.... I will just send this to Asia and get some one to fix it.
But I hope before i send it out, some one can help me here.... anyway can fix it easy!!!!
Hi all, i have the same problem, here's another topic about it
http://forum.xda-developers.com/showthread.php?t=447891&page=2

Phone screen won't come on!

I'm not sure if it's lag or what, but my phone screen won't come on. I think it's a ribbon that was disconnected or something though. For about a few hours if I were to press power to see the lock screen, all I saw where a bunch of rainbow static. Then I powered my phone on and off because nothing would work and now it's jut black! Does anyone know what's wrong? I can't boot into clockwork so I don't think it's a rom problem. Does anyone know the problem or have any idea to fix? Anyone I should ask specifically?
maybe water? even having my phone in the bathroom while i take a shower cause me that
It's not water, I never bring my phone close to place with water :/
can you boot into the screen where there are 3 droids with the skateboards? (i not sure whats the name)
I think I can boot and my phone still works, because it still rings when someone calls and it still vibrates when someone text it, but I just can't pick up or reply (because the screen won't come on). I should be able to boot into that thing, but I can't anything :/
well bro sorry i cant help you :/ maybe it could be the screen,the ribons or somethings loose. did it fell?
aznangel1408 said:
I think I can boot and my phone still works, because it still rings when someone calls and it still vibrates when someone text it, but I just can't pick up or reply (because the screen won't come on). I should be able to boot into that thing, but I can't anything :/
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Click to collapse
Seems like either broken ribbon that connects the screen to the "motherboard', or dead screen itself. That's exactly how 1 of my phones died (it was too complicated to disassemble and fix it myself)
But once I had similar problem with my TP2, the screen first become unresponsive to any touch, and then it went just black after restart (and every next restart). However all keys did work.
Hard reset somewhat helped, the screen actually came back, but it was still stuck on setting up Windows Mobile (if you know WinMo: the part where you calibrate touchscreen), apparently "touch" part of the screen didn't work.
I thought it is ribbon or screen assembly, but since all the keys worked I flashed another ROM and what do you know: all problems went away. It worked fine for as long as I had it. I never figured out what caused it/was the problem.
koete said:
well bro sorry i cant help you :/ maybe it could be the screen,the ribons or somethings loose. did it fell?
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Click to collapse
MT4GS said:
Seems like either broken ribbon that connects the screen to the "motherboard', or dead screen itself. That's exactly how 1 of my phones died (it was too complicated to disassemble and fix it myself)
Click to expand...
Click to collapse
Yea I think that's the problem here. I think I'm just going to borrow a friends mt4gs to use and navigate recovery and do a back up and just buy a new one and restore. Thanks for all the help guys

Do i need to replace the LCD on my sensation?

Hi,
My phone fell earlier today and i think it may mucked up the screen, see at the attached screenshot, the strip on the left hand side is not working anymore, any ideas on what I should do
euqiddis said:
Hi,
My phone fell earlier today and i think it may mucked up the screen, see at the attached screenshot, the strip on the left hand side is not working anymore, any ideas on what I should do
Click to expand...
Click to collapse
Your LCD is fine anyway so if it were me i would take the phone apart and check if the Digitizer flex cable is still connected properly, might of come loose after dropping it. If it is still connected and all seems ok then u will prob need to replace the Digitizer.
hmm, the strip seems to work a few times, then it doesn't respond
Another thing that i have just seen is that when i i go into teh app drawer, it automatically goes to the widget tab, it seems that the screen is constantly being touched where the widget tab is
euqiddis said:
hmm, the strip seems to work a few times, then it doesn't respond
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Click to collapse
flex cable might just be loose. take the phone apart and check connections, its not that hard, plenty vids on youtube.
Thanks, I'll give it a go.
I've attached another pic of where the touch seems to be stuck. All I did was tap on the screen.
Senior t from my Sensation using xda app-developers app

Mate 9 Calibration

Has an had any issues with screen calibration? Sometimes when I click on the screen it presses to the left of it. When I'm in the recents screen for my apps, it sometimes swipes away instead of selecting it, and I'm unable to consistently unlock the phone while it is charging. (Works like once in every 5 times) however, I'm on sure if that one is related.
Anyone have any ideas?
Which firmware are you on? I remember older firmwares were having a bit of a touch sensitivity isues.
Sammath said:
Which firmware are you on? I remember older firmwares were having a bit of a touch sensitivity isues.
Click to expand...
Click to collapse
I'm on MHA-L29C567B183. US version of the phone. Stock
Did you install a screen protector? Could be the reason for sensitivity issues. If not, I don't know. Maybe a factory reset Will help?
Sammath said:
Did you install a screen protector? Could be the reason for sensitivity issues. If not, I don't know. Maybe a factory reset Will help?
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Click to collapse
I removed the screen protector when I purchased it. I could do a factoru reset and see how it goes. Hopefully it's software related and not hardware related.
I do hope so as well then. I do have to say that the factory installed screen protector doesn't do this screen justice.
Sammath said:
I do hope so as well then. I do have to say that the factory installed screen protector doesn't do this screen justice.
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Click to collapse
I thought it was for protecting it in the box?
Mine had a lot of air bubbles in it so removed it right away.
My charger still has the plastic on it though xD
ante0 said:
I thought it was for protecting it in the box?
Mine had a lot of air bubbles in it so removed it right away.
My charger still has the plastic on it though xD
Click to expand...
Click to collapse
Lol, no, this phone comes with a screen protector pre installed .
The touch sensitity is definitely off a little. I have to swipe the notification bar sometimes twice for it to come down. I also get some missed taps but it's infrequent enough that it isn't a problem for me. I heard they started fixing touch latency and optimization in 5.1. Don't know if we will ever see it.
If you are not using the stock charger weird things can happen.
Alrighty update: Factory settings still yields the same results. It's not frequent enough to make me go crazy, but it's still roughly the same. I guess my real pet peeve is when I need to go to the app manager to return to an open app and it just closes out. I've lost a lot of information that way like recipes when cooking and etc.
What I really don't understand is the fingerprint sensor not working while it's charging. It doesn't matter what charger I use. It just doesn't respond most of the time (Sometimes it unlocks like it's suppose to)
Im using Quick Charger from SS and I have this problem too. It's nice to know this is a common issue, not only me. I dont have any issues with fingerprint when charging, just notice when the battery between 5-60% it's insensitive for me (maybe quick charge is working strongly in this range), "insensitive" here means when you press and hold any things on the screen, it'll "tap" it and open it instead, all pressing or sliding or zooming actions are normal, just dragging has issue. When the battery is 70% and above, it becomes normal and no more insensitive touch. Just that so I think I can bear this thing.

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