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Hey, I got my transformer yesterday, and for some reason this is the 2nd time this has happened, fully charged battery, but the device won't power on. Attempted to plug into power but no dice. Held the power button for 30 seconds, nothing, held the power and volume up and nothing. Yesterday when this happened I plugged it into my computer (Windows) and held the power and up buttons and it turned on though it could have been windows detecting the drivers. Anyone else having this? Any suggestions? I haven't had a chance to test again and see if I can bring it back through that trick yet, but I will. Then I'll try a factory reset and see if it resolves the issue. I would hate it if this is a defective unit, that's for sure esp since they are so backordered. Outside of that I love the device.
naturefreak85 said:
Hey, I got my transformer yesterday, and for some reason this is the 2nd time this has happened, fully charged battery, but the device won't power on. Attempted to plug into power but no dice. Held the power button for 30 seconds, nothing, held the power and volume up and nothing. Yesterday when this happened I plugged it into my computer (Windows) and held the power and up buttons and it turned on though it could have been windows detecting the drivers. Anyone else having this? Any suggestions? I haven't had a chance to test again and see if I can bring it back through that trick yet, but I will. Then I'll try a factory reset and see if it resolves the issue. I would hate it if this is a defective unit, that's for sure esp since they are so backordered. Outside of that I love the device.
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when your device isnt coming on, does your computer give you a usb notification? You could be putting it in apx mode on accident.
dcmtnbkr said:
when your device isnt coming on, does your computer give you a usb notification? You could be putting it in apx mode on accident.
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I will find out in a few. The thing is this has happened when I left the device unplugged and in sleep when driving to/from work. Yesterday plugging it back into the computer brought it to life. Nothing else did. Not sure what apx mode is even.
Sent from my MB860
EDIT: Ok, turns out it get stuck in some weird power mode. I plugged it into the computer with no resolution, when I held the power button for 10 seconds, then waited 5 and pressed it again, the device powered on. I suspect it might be an issue involving detecting WiFi access points when driving or something else. I'll Factory Restore and see what happens.
try turning off screen lock.
naturefreak85 said:
I will find out in a few. The thing is this has happened when I left the device unplugged and in sleep when driving to/from work. Yesterday plugging it back into the computer brought it to life. Nothing else did. Not sure what apx mode is even.
Sent from my MB860
EDIT: Ok, turns out it get stuck in some weird power mode. I plugged it into the computer with no resolution, when I held the power button for 10 seconds, then waited 5 and pressed it again, the device powered on. I suspect it might be an issue involving detecting WiFi access points when driving or something else. I'll Factory Restore and see what happens.
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I had that sometimes in the first day I had it, after that it hasn't happened. No factory reset, just make sure to do a hard shutdown (powerbutton 10 sec~) while it's booted and it should fix the issue.
seshmaru said:
I had that sometimes in the first day I had it, after that it hasn't happened. No factory reset, just make sure to do a hard shutdown (powerbutton 10 sec~) while it's booted and it should fix the issue.
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Yea, it had happened once already, and again. I'll be testing today when I leave work, factory reset and see what happens. Should it continue, I'll go to the next step. I'm just not sure what it is. Interesting bug to say the least.
naturefreak85 said:
I will find out in a few. The thing is this has happened when I left the device unplugged and in sleep when driving to/from work. Yesterday plugging it back into the computer brought it to life. Nothing else did. Not sure what apx mode is even.
Sent from my MB860
EDIT: Ok, turns out it get stuck in some weird power mode. I plugged it into the computer with no resolution, when I held the power button for 10 seconds, then waited 5 and pressed it again, the device powered on. I suspect it might be an issue involving detecting WiFi access points when driving or something else. I'll Factory Restore and see what happens.
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From the way you are describing getting it to work again, it sounds like you were in apx mode...
dcmtnbkr said:
From the way you are describing getting it to work again, it sounds like you were in apx mode...
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I still don't really know what APX mode is, from the limited things I have seen about it, in order to get into such, the device has to be powered off first. As far as I can tell, my device isn't randomly powering itself off and automatically going into APX mode. This happens without me touching the device. When I did the power off and on today, it wasn't plugged into the computer at all. There was no recognition from the computer that the device was plugged in.
Well as of today, my EEE Transformer is dead. Will not power on the screen, Asus offers a repair of 14 business days, unacceptable.
Powering on issue
Woah...I was scared to death when mine didn't turn on the next morning that I got the device. Charged it for an hour and try to turn on again, nothing.
Holding the buttons several different ways that I know how to reset it didn't work. Finally I held the button down for more than 10 seconds. Wait a few seconds, then it powered on. Why didn't they make a hard reset since you can't remove battery!??? Hope this is just some fluke and could be updated with firmware.
nxp3 said:
Woah...I was scared to death when mine didn't turn on the next morning that I got the device. Charged it for an hour and try to turn on again, nothing.
Holding the buttons several different ways that I know how to reset it didn't work. Finally I held the button down for more than 10 seconds. Wait a few seconds, then it powered on. Why didn't they make a hard reset since you can't remove battery!??? Hope this is just some fluke and could be updated with firmware.
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Alas, mine didn't get resolved with that, computer detects it now, but no screen response. Asus tells me 14 business days to fix then says try to restore it with the Kernel Source Code. Unfortunately I can't see a way to do such from the folder and they decided to disconnect me.
There is a bug with the default lock screen that makes it so the screen doesnt power on occasionally. In order to work around this you need to disable the lock screen in the settings, or change it from the default one.
Obviously in order to do this initially it needs to be powered on and so you can see it. Therein lies your problem of course. To get around this, charge up your device so you know it has power, use the force power off method (10-12 second press of the power button), wait a few seconds (30+), then power on the device normally (5-6 second press of the power button).
If your screen doesnt come on after that, try a couple more times. It really is an RMA job if it continues to fail. If it does come on, let it boot up to the lock screen, and dont let the screen go off, keep it 'alive', unlock the device and change the lock screen in the options, to either be switched off, or to anything other than default.
This wont work for everyone, as obviously a few may actually have duff screens, but for some of you, it may just be the lock screen bug you are getting unlucky with.
Yea, I seem to have not only the lock screen bug but a defective screen. Unacceptable to me, but hey, what can I do? I've been disconnected 5 times so far, waiting on a manager and will be requesting a faster resolution than what they are offering me. (10-14 Business days is unacceptable)
stuntdouble said:
There is a bug with the default lock screen that makes it so the screen doesnt power on occasionally. In order to work around this you need to disable the lock screen in the settings, or change it from the default one.
Obviously in order to do this initially it needs to be powered on and so you can see it. Therein lies your problem of course. To get around this, charge up your device so you know it has power, use the force power off method (10-12 second press of the power button), wait a few seconds (30+), then power on the device normally (5-6 second press of the power button).
If your screen doesnt come on after that, try a couple more times. It really is an RMA job if it continues to fail. If it does come on, let it boot up to the lock screen, and dont let the screen go off, keep it 'alive', unlock the device and change the lock screen in the options, to either be switched off, or to anything other than default.
This wont work for everyone, as obviously a few may actually have duff screens, but for some of you, it may just be the lock screen bug you are getting unlucky with.
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naturefreak85 said:
Yea, I seem to have not only the lock screen bug but a defective screen. Unacceptable to me, but hey, what can I do? I've been disconnected 5 times so far, waiting on a manager and will be requesting a faster resolution than what they are offering me. (10-14 Business days is unacceptable)
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i am in the same boat as you, luckly i picked up the acer for the weekend because i didnt think i was going to get the asus. glad i did
I'm waiting on hold with Asus to see if they will do an Advance Repair, basically I get put on the line for the full price of the device until they declare mine broken since the return period on the Acer is 14 days at best buy. Quite outside of the repair period.
kenshin0088 said:
i am in the same boat as you, luckly i picked up the acer for the weekend because i didnt think i was going to get the asus. glad i did
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what is the number you are calling, when i called they had almost no idea what i was talking about. they kept asking me if when i am pluged into the wall if thre was a light on the chager when there is no light lol i think they thot i had a laptop or netbook
18886783688 Option 2 Option 2 Option 5
kenshin0088 said:
what is the number you are calling, when i called they had almost no idea what i was talking about. they kept asking me if when i am pluged into the wall if thre was a light on the chager when there is no light lol i think they thot i had a laptop or netbook
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did you find out anythinig from asus?
kenshin0088 said:
did you find out anythinig from asus?
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Had to escalate it up to management and expressed I wanted an advance repair and was willing to give them my credit card number so they could place a hold on the card for the amount of a replacement until they got mine. Has to be escalated above the rep should hear back in a couple hours. If not I have an extension and will call back
Sent from my MB860
they are having me download the source code and try and force it to the transformer we will see if it works will report back
Hello!
I just received my Infinity and started working on it, since there was a new Firmware available I downloaded and installed it.
When done it said "shutting down" and turned the Infinity off.
And this is were the trouble began .. since the last few hours I am trying to get it to work again but nothing seems to work.
Pressing the reset button with a paperclick won't work.
Volume down + Power only lets the Tablet vibrate after 10-12 seconds
Pressing power for 20 seconds (ASUS suggested this..) does the same thing.
with/without A/C Charger or docking station same thing, I get absolutely nothing on the screen.
When plugging it in via USB I get the APX mode.
Is there anything I can do at all? I don't want to send it back of course and thought APX Mode will maybe help me install and / fix something "blind" since I think the issue might be related to the Firmware upgrade..
Thanks in advance
Read this thread [How-To] All-In-One Guide For Asus Infinity (TF700) [24/09/2012] if you haven't already and you should be able to fix it.
Cheers Q
Quozl said:
Read this thread [How-To] All-In-One Guide For Asus Infinity (TF700) [24/09/2012] if you haven't already and you should be able to fix it.
Cheers Q
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I did try the button combinations, and for NVFlash it says: THIS REQUIRES A NON-BRICKED AND UNLOCKED DEVICE. IT WON'T WORK ON ALREADY BRICKED DEVICES
Well.. I think mine already could be bricked, and I can't unlock it by installing the apk
If pressing Volume Down +Power only give you a black screen and not even the Asus logo it means you are bricked (could also be a hw failure, who knows) ... APX mode is useless for your device. So if u can't manage to boot into recovery or in fastboot mode i would recommend you to start the RMA process.
Pretoriano80 said:
If pressing Volume Down +Power only give you a black screen and not even the Asus logo it means you are bricked (could also be a hw failure, who knows) ... APX mode is useless for your device. So if u can't manage to boot into recovery or in fastboot mode i would recommend you to start the RMA process.
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Nope nothing, doesn't matter if I press up/down + power for how long all I get is a 1 second vibrate after 10-12 seconds, with or without the Volume keys.
Pad is charged, same with A/C, when I try without the LED next to the power doesn't even turn on
Pressing the reset with a paperclip won't work either as stated so I guess it really is a brick...
How can a official Firmware Upgrade brick a device? I'm not new to Android and already own 3 HTC's all rooted and stuff but I never came across something like this ..
A few Things you can still try to recover the Infinty
Dude, that absolutely SUCKS! I would be so disappointed / angry if I were in your position, especially having the tablet for a short time. It DOES sound like a hardware failure (video seems out, but it's almost as if the tablet is running dark, and you just have no video. Can you return it to the retailer you bought it from? That would be 1000% better than an RMA, which is another thing that Asus does extremely poorly (They use a 3rd Part servive out of Grapevine Texas, and in MOST cases it is a nightmare. I don't understand why you can't bring/send it back to the point of purchase. You are not requesting arefund, just exchange for defective tblet.
As a last resort, do this: RUN THE BATTERY FULLY DOWN. Do not put the charge on, and keep checking if the tablet is powered on (touch the power button quickly, like you are taking it out of sleep mode. This could take the better part of a full day/night, but if you run it until the battery fully discharges, I remember a Prime user that this saved the day. It certainly is worth the effort, considering the alternatives.
Once it fully runs down, plug in the charger, and it should power up / begin charging and you will know in two seconds if it worked cause that Asus Logo will be the greatest site you will have seen in some time.
Oh, and something you can try before beginning that long process: I know you have already tried most reset methods, but humor me and put a pin in the reset hole - by HDMI, but instead of just pressing it briefly, press and hold for a FULL 30 + seconds. Some swear this changes the parameters, thiugh I am doubrtfull. More significant was mention that while holding the microswitch in, there is a "draining" happening of the memory onboard. I half belive it because years ago, I had an old HP Jornada Pocket PC, and one of the recovery procedures was remove the backup battery, and wait some inutes for a drain of memory to occur. You could SEE the LCD fading, like losing contrast super slowly. When it went completely blank was whenI was instructed to re-power up.
So try the reset pinhole for 30+ seconds
failing that, try a full battery drain
failing that try to return to point of sale
failing that do a shudder RMA with Asus. (Reach out to Gary Key - his PM and Email are listed in these forums. That way at least you will have a point of contact, and he may provide you with others. Good luck I feel for ya, especially with JB almost upon us! :cyclops:
Yosaku said:
Nope nothing, doesn't matter if I press up/down + power for how long all I get is a 1 second vibrate after 10-12 seconds, with or without the Volume keys.
Pad is charged, same with A/C, when I try without the LED next to the power doesn't even turn on
Pressing the reset with a paperclip won't work either as stated so I guess it really is a brick...
How can a official Firmware Upgrade brick a device? I'm not new to Android and already own 3 HTC's all rooted and stuff but I never came across something like this ..
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Your are not the only one, afaik other users bricked their devices just by updaing with official firmware.However i'm a bit confused about that "shutting down" message and iirc the device only does a "restart" when updating,it doesn't shutdown.
Hi!
Thanks for the long reply
I tried holding the reset for more than 30 seconds, as I thought it did not help.
Any Tipps on how to drain the battery if I can't even turn it on? It vibrates after 10 seconds but I don't think that will drain much of the battery..
As for the RMA:
I won't do it via ASUS, they told me to but hell no.
Bought it from Amazon and already contacted them, I'll send it back when I get the confirmation they won't do an ASUS RMA, if they do want I just get my money back and buy a new one lol. Either way it is faster than Asus..
/edit
I wondered about the shutdown too and even waited quite some time after it went black because I thought it would boot back again, but well.. it did not
Thanks again!
Yosaku said:
Hi!
Thanks for the long reply
I tried holding the reset for more than 30 seconds, as I thought it did not help.
Any Tipps on how to drain the battery if I can't even turn it on? It vibrates after 10 seconds but I don't think that will drain much of the battery..
As for the RMA:
I won't do it via ASUS, they told me to but hell no.
Bought it from Amazon and already contacted them, I'll send it back when I get the confirmation they won't do an ASUS RMA, if they do want I just get my money back and buy a new one lol. Either way it is faster than Asus..
Thanks again!
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Put it in APX mode and it will drain your battery.Btw are you sure the battery was charged enough when you updated?
Yosaku said:
Hi!
Thanks for the long reply
I tried holding the reset for more than 30 seconds, as I thought it did not help.
Any Tipps on how to drain the battery if I can't even turn it on? It vibrates after 10 seconds but I don't think that will drain much of the battery..
As for the RMA:
I won't do it via ASUS, they told me to but hell no.
Bought it from Amazon and already contacted them, I'll send it back when I get the confirmation they won't do an ASUS RMA, if they do want I just get my money back and buy a new one lol. Either way it is faster than Asus..
Thanks again!
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I will try to find the thread - but check in the Prime threads - search for screen black, no video etc. The guy(s) that did it said that they just kept turning it on.. or touching the power switch - I know that's not too detailed. Here's the thing: a vibrate is what the tablet does NORMALLY when powering up... I think your may be running, you just can't see it. The only clues you can get are from the LED in the power button. Green means something like 95% charged. Amber means less that 14% and blinking amber (with no power supply attached means it is within the last few percent - Those are ballpark figures, you can find the full LED color descriptions with a bit of searching. Anyway it is you only indicator so, finding out waht the colors mean might help you in the discharging process.
Pretoriano80 said:
Put it in APX mode and it will drain your battery.Btw are you sure the battery was charged enough when you updated?
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EDIT: JUST NOTICED you said this is from Amazon. If that's the case, you have no worries. Amazon replaces items faster/better than any other retailer. In fact Amazon will cross ship you a new one and you can return this after receiving the new one - at least that's how they did it with my TF101... two times. On the third exchange, they try to refund you and make you purchase it again, but I complained that it was not the SAME problem each time (this was on the docks) and they went ahead and sent me a 3rd one. Just go ahead and do that. You probably would be better off with a different one, but check it CAREFULLY for defects. I am convinced that these are near impossible for Asus to build without screwing up something - Screen separation (viewed from the edge), scratches, poor cutout/application of the Logo (My daughter actually bled from a cut it gave he -sharp edges) and the INFAMOUS Loose Screen, "Clicking" sound - squeeze the tablet gently all the way around. if it clicks or makes any grinding noises return it. For $500 any defect is unacceptable. Good luck!
Good idea. I also wondered about his state of charge while updating...
Pretoriano80 said:
Put it in APX mode and it will drain your battery.Btw are you sure the battery was charged enough when you updated?
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Yes, it was even plugged in
SmartAs$Phone said:
I will try to find the thread - but check in the Prime threads - search for screen black, no video etc. The guy(s) that did it said that they just kept turning it on.. or touching the power switch - I know that's not too detailed. Here's the thing: a vibrate is what the tablet does NORMALLY when powering up... I think your may be running, you just can't see it. The only clues you can get are from the LED in the power button. Green means something like 95% charged. Amber means less that 14% and blinking amber (with no power supply attached means it is within the last few percent - Those are ballpark figures, you can find the full LED color descriptions with a bit of searching. Anyway it is you only indicator so, finding out waht the colors mean might help you in the discharging process.
Good idea. I also wondered about his state of charge while updating...
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Thing is, even when it vibrates the LED is always off, only when I plug it in for charging it turns orange.
I will try the APX method Just plug it in to the PC and when the "can't find driver" message pops up it's in APX? Or do I have to install the drivers first?
Yosaku said:
Yes, it was even plugged in
Thing is, even when it vibrates the LED is always off, only when I plug it in for charging it turns orange.
I will try the APX method Just plug it in to the PC and when the "can't find driver" message pops up it's in APX? Or do I have to install the drivers first?
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You don't need the PC at all, just put it in APX mode and let it be. The led turns on only when you plug the charger.
Edit: btw, you will know if it's in APX mode because even if the screen is off the device will get warm.
Pretoriano80 said:
You don't need the PC at all, just put it in APX mode and let it be. The led turns on only when you plug the charger.
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Oh ok, since the only thing it does is vibrate I don't know if it is in APX Mode .. and it vibrates not after 5 seconds even when I press the volume up, but after ~10 seconds
Yosaku said:
Oh ok, since the only thing it does is vibrate I don't know if it is in APX Mode .. and it vibrates not after 5 seconds even when I press the volume up, but after ~10 seconds
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Indeed it takes 10 seconds before it gets in APX mode.
Pretoriano80 said:
Indeed it takes 10 seconds before it gets in APX mode.
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Ok .. I think it is in APX now ... I need to head out for a few hours anyway so wish me luck!
And thanks for your help so far
Maybe that is why they pushed the release back. Because they found it was bricking devices, lol. That sucks, tho, man. Good thing you bought it recently enough to send it back with Amazon. I wouldn't even bother with anything else and just sent it back.
Maybe....you could see what's going on if you connected it to the TV/Monitor on the HDMI port....
Soo I'm back!
It is still vibrating, so the battery is not empty yet ;(
I thought about the HDMI too but I don't have a mini-HDMI adapter.
Anyway it is Saturday and I might send it back today ... although I am usually not giving up till I fix something I guess their might be nothing else left.
Thanks so much for your support so far
SmartAs$Phone said:
if it clicks or makes any grinding noises return it. For $500 any defect is unacceptable. Good luck!
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500$ ?? Wow ... I am actually thinking about getting one from the US! These things cost around 900$ with Dockingstation in Germany .. way to rip off people oO
Getting off Topic I know, just wanted to mention
Yosaku said:
Soo I'm back!
It is still vibrating, so the battery is not empty yet ;(
I thought about the HDMI too but I don't have a mini-HDMI adapter.
Anyway it is Saturday and I might send it back today ... although I am usually not giving up till I fix something I guess their might be nothing else left.
Thanks so much for your support so far
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Ok another trick and it involves some luck. IF its on and you power it off you get a very,very short vibration (it's hard to feel it sometimes) and then you normally see a confirmation box appear in the middle of the screen asking you "Would you like to shut down?". Then you either tap Cancel or OK. Using your "minds eye" try to imagine where that box is on that black screen and tap it where you would to answer the question "OK". If you have any luck the damn thing will shut off and in ~8 seconds you'll feel a longer vibration indicating it turned off. Then DO NOT turn it on. Instead plug in the power adapter and let it power on and see if that puts your video back up.
I'm just wondering if the cable to the screen inside has popped off the main board. I know i've read about that happening but it usually occurs after a pretty good jolt to the unit.
Hello! Last night, my phone died while I was out. When I got home, I plugged it into the wall charger and I noticed the LED didn't come on. I left it charging overnight for about 6 hours and tried to turn it on - no luck. I read on another topic that you needed to charge it to ~2% through USB for it to begin charging on the wall if it's "too" dead, so I left it on my laptop for an hour but again with no luck. I did notice that my laptop couldn't recognize a device though, and since my phone was the only thing plugged in, it means my phone was 'on'. I held the power button and the device disconnected, held the power button again, the unknown device reconnected. So my phone is turning on and off, so I wondered it was my screen. I turned it on, but no sounds worked when I messed with the volume button, so I'm going to rule the screen out. Despite being able to turn 'on', I can't get into recovery and it won't truly turn on.
I'm rooted and unlocked, running a version of PA, though I haven't updated it in some months and haven't downloaded anything other than a picture or two to my phone recently, so I don't think I've bricked it or anything.
I've never used ADB or fastboot or anything like that, so if there's a solution through that I'd be happy to try it out. If there's anything I forgot to mention, please tell me!
Thanks in advance for any help I can get.
This has happened to some people. It seems like going completely dead can somehow corrupt something in the firmware in rare cases.
Open Device Manager and plug in your phone, then see what pops up. If you see QHUSB_DLOAD, your phone has bricked, but it may be fixable. Check into the Unbricking Evita thread and see if the guys there can help.
Failing that, get a warranty exchange.
Try different button combinations (hold power, or hboot combination) while the phone is plugged into the wall charger. At least one person I was trying to help, got his phone to power on this way, when nothing else seemed to work.
Sounds like you're phone is in qdl mode. i second trying the unbricking thread.
Yesterday, I was using the Navigation app on my phone. It was a busy day, so I think I had left the app running. In my previous experiences with the app, it stays on until I exit the app. Previously, I remember the phone running really hot.
Anyhow, yesterday sometime in the afternoon, I took my phone out and found the screen off. Pushing the power button didn't do anything. So I figure it probably had a drained battery and I plugged it in the wall to charge. About three or four hours later, I pushed the power button again - just to turn on my phone and see if I had any missed texts/calls. Nothing - the screen didn't turn on, but the red LED light was on. So I left it charging through the wall adapter, and went to go do some research about the problem.
Next morning the red LED was flashing. I tried the power button again, but nothing happened. Then I got a little panicky and tried the different button configurations I had read about: holding down the power button for x amount of seconds, holding down the power button and volume down button simultaneously - but again, nothing happened.
Fast forward to tonight - I'm not sure if my phone is charging or not, or if something else sinister is happening to it. I pushed the power button down about a half hour ago, and the red LED turned off. I then, plugged my phone into my computer, and I got a dialog pop-up that said "Device driver was not properly installed" with the driver name "qhsusb_dload".
Any idea what this issue is? Or could you point me to further info somewhere?
Any help is much appreciated!
PS. I got my HTC One X just about 2 and a half months ago at the end of November. My phone isn't rooted, and the most "advanced" thing I did with it was put ADWLauncher on it.
intellectualese said:
Yesterday, I was using the Navigation app on my phone. It was a busy day, so I think I had left the app running. In my previous experiences with the app, it stays on until I exit the app. Previously, I remember the phone running really hot.
Anyhow, yesterday sometime in the afternoon, I took my phone out and found the screen off. Pushing the power button didn't do anything. So I figure it probably had a drained battery and I plugged it in the wall to charge. About three or four hours later, I pushed the power button again - just to turn on my phone and see if I had any missed texts/calls. Nothing - the screen didn't turn on, but the red LED light was on. So I left it charging through the wall adapter, and went to go do some research about the problem.
Next morning the red LED was flashing. I tried the power button again, but nothing happened. Then I got a little panicky and tried the different button configurations I had read about: holding down the power button for x amount of seconds, holding down the power button and volume down button simultaneously - but again, nothing happened.
Fast forward to tonight - I'm not sure if my phone is charging or not, or if something else sinister is happening to it. I pushed the power button down about a half hour ago, and the red LED turned off. I then, plugged my phone into my computer, and I got a dialog pop-up that said "Device driver was not properly installed" with the driver name "qhsusb_dload".
Any idea what this issue is? Or could you point me to further info somewhere?
Any help is much appreciated!
PS. I got my HTC One X just about 2 and a half months ago at the end of November. My phone isn't rooted, and the most "advanced" thing I did with it was put ADWLauncher on it.
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qhsusb_dload usually indicates a hard brick. take it for warranty repair. given what you've described most likely you've had a hardware failure of some sort.
Sounds like you've ended up in qualcom download mode somehow. When you held down power and volume down, was you're phone plugged in? I think I accidentally made it to qdl mode once when my phone was plugged into the wall. Try unplugging power, and press and holding power and volume down, see what happens.. Otherwise you may be able to get help from 18th.abn who seems to know quite a bit about the qualcom download mode. Good luck.
Sent from my One X using xda app-developers app
It pains me to read your post because I had the same exact thing months ago. The phone turned off while using navigation and never turned on again. At the time JET didn't exist so there was nothing I could do about it.
Look here and see if it might help your situation and maybe avoid a warranty repair
http://forum.xda-developers.com/showthread.php?t=1982442
I've seen this type of post a few times and makes me think that there's definitely something wrong with the evita that's bricking these phones all on their own. Maybe hardware like someone else suggested so maybe warranty repair might be safer.
Best of luck. :thumbup:
Thank you all for your help and suggestions. It appears my phone is dead, completely. I had high hopes, but now I think I'm wasting energy. I called HTC and they said they'd send me an email with ticket info to return it so they could fix it. But they never sent the email. Now I must chase after them and try to get them to fix my phone. Sigh. I would try JET, but I don't run Linux and don't think I'm as tech savvy as I should be to set it up.
Thanks again!
intellectualese said:
Sigh. I would try JET, but I don't run Linux and don't think I'm as tech savvy as I should be to set it up.
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IMO, if you are bone stock (sounds like you are) its not worth it to mess with JET. Just send the phone to HTC (or your carrier, if they handle warranty matters - they are often easier to deal with than HTC). It may well be a hardware issue, that JET won't fix.
redpoint73 said:
IMO, if you are bone stock (sounds like you are) its not worth it to mess with JET. Just send the phone to HTC (or your carrier, if they handle warranty matters - they are often easier to deal with than HTC). It may well be a hardware issue, that JET won't fix.
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Yea... if you are in qdl download.. sounds like a hardware failure..sending it back to HTC might be the only way to go..
Up and running again, but w/ new phone
Yup, I took it to my carrier (ATT) yesterday and they couldn't do anything with it, so they gave me new phone right there and then, which was great news. Bad news is I have to start from scratch. But at least I've learned to back up early and often.
Not sure if you could have done anything about this as it seems to be a hardware failure
So this morning i unplugged my phone, fully charged, and used a flashlight app. Then all of the sudden my phone just went black and i have not been able to get it to do anything for over an hour and a half now. No matter what i do it will not turn on. Ive tried to power button/rockers combo to get it to turn on, nothing, Ive tried the little button in the sd card compartment, nothing.... Anyone else have this issue? I cannot find anything on the Z3 for this, only stuff for the older models... Thanks.
Hold volume up and power button until the phone vibrates. Then connect a USB cable to your computer while holding volume down on the phone. If the phone is recognised by the pc you should be able to flash your phone using flash tool and hopefully that will get you back up and running. That's the only solution I can think of. Maybe some other members might be able to help if this don't work.
nobby00900 said:
Hold volume up and power button until the phone vibrates. Then connect a USB cable to your computer while holding volume down on the phone. If the phone is recognised by the pc you should be able to flash your phone using flash tool and hopefully that will get you back up and running. That's the only solution I can think of. Maybe some other members might be able to help if this don't work.
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Nothing... I cant get the phone to do anything at all. I really do not understand.
I can't help then mate other than suggesting taking it back to where you got it from or sending it to Sony. Hopefully somebody else can help you out to save you the hassle
Planeck said:
Nothing... I cant get the phone to do anything at all. I really do not understand.
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Did you hold the buttons in for ages; literally 20 or 30 seconds?
poldie said:
Did you hold the buttons in for ages; literally 20 or 30 seconds?
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Over a minute, still nothing
Planeck said:
Over a minute, still nothing
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Hello, my girlfriend have the same problem in his Xperia Z3. When she works his phone lying on the desk. She want call to me and the power/lock button don't work. She call to me from other mobile phone and she describe problem. After 10 seconds search in google I find a way to restart phone. She pressed little yellow switch under nano Sim/micro SD plug. Phone power down and never give up. Power button is dead, combinations : vol+ and power , vol- and power, vol+ and vol- and power also didn't work. When I plug the USB cable the charging will start normally. In screen I have a big battery icon with animation.
Maybe someone have similar problem with Z3 and know a solution??
Well if its the button, tap to wake could solve the problem till you decide to get it repaired.
It could also be a battery issue. Try charging for a few hours on a charger and then try turning on after connecting to a PC with phone drivers by holding the power button for like 10secs. That is the method used for HTC phones with similar issues.
The HTC One X had battery issues for some where it would not turn on until it was connected to thr charger for a few hours. I had, had the same issue you mentioned and tried the method mentioned above but never turned on. Repair shop tested the battery and eventually had to replace a bad mothetboard.
That is not normal and even if you could get it back from that sort of failure, you don't want this device unless it is fixed or replaced.
abhinav.tella said:
Well if its the button, tap to wake could solve the problem till you decide to get it repaired.
It could also be a battery issue. Try charging for a few hours on a charger and then try turning on after connecting to a PC with phone drivers by holding the power button for like 10secs. That is the method used for HTC phones with similar issues.
The HTC One X had battery issues for some where it would not turn on until it was connected to thr charger for a few hours. I had, had the same issue you mentioned and tried the method mentioned above but never turned on. Repair shop tested the battery and eventually had to replace a bad mothetboard.
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Still nothing. Power/unlock button is dead. Today I go to sell point (T-mobile Poland ) and leave for warranty repair. I used Xperia Z3 for 2 weeks
If you are within 14 days TMO should give you a brand new device.
I'm having the same problem too. I tried to use the flashlight app for the first time and it just completely bricked my Z3.
abhinav.tella said:
If you are within 14 days TMO should give you a brand new device.
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acpg100 said:
I'm having the same problem too. I tried to use the flashlight app for the first time and it just completely bricked my Z3.
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Hello,
Xperia Z3 back from repair few days ago. Message from service: hardware repair, updated soft, phone is 100% functionality and compatible with specification from producer.
Ive just received my z3 as replacement for g flex and its from Plus poland lol.
Sent from my Xperia Z3 using XDA Free mobile app
Just happened to me today- Xperia Z3 Compact
So last night, i left my phone to charge after reaching 5%. When I woke up, my phone won't start and it won't charge either. The LED indicator was not lighting when it is plugged.
I tried every trick:
1. Pressed down the power button in different lengths.
2. No. 1 but with the volume down key
3. Pressed down the yellow button on the sim card tray
4. Tested 5 different charger heads and different wires
5. Tried connecting to 2 different laptops to see if my phone will be recognized
I work close by a Sony Center so I was planning on passing by after work. I was already having a really bad day and my phone is not under warranty. Throughout the morning, I'd randomly check the power button if it will finally work. FORTUNATELY, during lunch, the LED indicator finally lit up! The batt was drained so I had to charge it and wait a few minutes before turning it on. Finally it's on. I don't know what the eff happened or if it is really resolved.
I'd still want to know what the hell is wrong with Xperia Z phones??
Mines 'died' twice, both times the only way I could get it to turn back on was to connect to magnetic charger dock/cable
this is really works on me.. !!! try this one.....
anthgabb said:
So last night, i left my phone to charge after reaching 5%. When I woke up, my phone won't start and it won't charge either. The LED indicator was not lighting when it is plugged.
I tried every trick:
1. Pressed down the power button in different lengths.
2. No. 1 but with the volume down key
3. Pressed down the yellow button on the sim card tray
4. Tested 5 different charger heads and different wires
5. Tried connecting to 2 different laptops to see if my phone will be recognized
I work close by a Sony Center so I was planning on passing by after work. I was already having a really bad day and my phone is not under warranty. Throughout the morning, I'd randomly check the power button if it will finally work. FORTUNATELY, during lunch, the LED indicator finally lit up! The batt was drained so I had to charge it and wait a few minutes before turning it on. Finally it's on. I don't know what the eff happened or if it is really resolved.
I'd still want to know what the hell is wrong with Xperia Z phones??
Click to expand...
Click to collapse
just do the no .3 ... and it works to me... thank u for posting this .. it helps me a lot.......
It's called the 'sudden death' bug and a small number of sony xperia phones die from it., including the Z3. It is more common in the Z3 Compact (I suffered from it and had to get it replaced). Just google sony Z3 sudden death.
Did the OP use a quick charger on his Z3? The reason I ask is that the repairer I sent my Z3C to originally said the motherboard was gone and needed to be replaced, possibly cased by current. I used to use a quick charger on my Z3C and wonder if it caused it as the phone worked perfectly for 6 weeks before dying.
There are several so called fixes and workarounds that work for some people, not all. Only a motherboard replacement fixes it properly.
Fix for Z3 not powering up / no charge LED
My Z3 would not power up and no charge LED when cable plugged in. Finally found this solution on Sonymobile support website which fixed my phone!
To force the device to restart
Detach the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the small OFF button (generally indicated by the text "OFF") until the device has emitted three vibrations, and then release the OFF button. The device turns off automatically.
Charge the device until a charging icon appears on the screen.
Turn on your Xperia™ device.
If a forced restart procedure as described above doesn't succeed in turning on your device, you should try another kind of forced restart - the 2-minute restart procedure.
To force a 2-minute restart
Detach the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the small OFF button (generally indicated by the text "OFF") for 120 seconds (ignoring any vibrations), and then release the OFF button.
Charge the device until a charging icon appears on the screen.
Turn on your Xperia™ device.
I had to hold the 'off' button for about 60 seconds before the phone vibrated and sprung into life - phew!
I bought mine with the broken screen so I don't know for sure what happened. Bid won for $37
The led light came on when plugged in, but no vibrations. The computer recognized it and installed as the D6633. Properties show the battery had charged to 29%, 60%, 99%.
But clicking into it just shows a blank page. No folders, drive volumes, or anything.
However if it is not hooked up to a charger or computer then as well as no vibration there is no lights either. Does get a little warm though.
Bought the new display and powerflex. Still wont turn on, no vibrations, and only shows led when plugged in.
Tried the volume up, down, power, all three, reset button in sim tray.
PC Companion can't work with it. It almost worked once but said if there was a google account and I did not have the info I would be facing the whole account lock fiasco....No thank you. Can't even get it to recognize it for that option properly anymore anyway.
Could easily connect it into fastboot mode, but getting it into flash mode took much much much more effort. But eventually I did and flashed an image with flash tool. Went fine. Flashed everything......NO CHANGE......
I'm guessing at this point maybe the board was more damaged than seems....Though it's weird how the computer recognizes it and can flash everything.
Or there is a damaged power IC, transistor, capacitor, or something.
I really hope Sony took care of this in the Z5 and it is no longer an issue in future devices. It was said in a few comments above that only a few people are affected....Yet there are endless searches and pages with a dramatic number of users facing it.