When I try to pull down the notification bar on the right the screen goes black. Also turns off the always on display. I'm assuming it's something with the Proximity sensor. Tired of all the little bugs and problems with this phone. I’m returning it. Just curious if anybody else is having this problem.
https://youtu.be/moTuJP06JCw
alnova1 said:
When I try to pull down the notification bar on the right the screen goes black. Also turns off the always on display. I'm assuming it's something with the Proximity sensor.
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No, mine isn't doing that. You might have a dud.
alnova1 said:
When I try to pull down the notification bar on the right the screen goes black. Also turns off the always on display. I'm assuming it's something with the Proximity sensor. Tired of all the little bugs and problems with this phone. I’m returning it. Just curious if anybody else is having this problem.
https://youtu.be/moTuJP06JCw
Click to expand...
Click to collapse
I've had that happen on my Pixel 2 XL. Only once or twice and restart fixed it every time.
It's definitely the prox sensor. Always On Display shuts off when the phone is in your pocket or face down, which is detected by the proximity sensor, so that's totally normal. As far as it happening on the home screen, it seems like the phone thinks you're in a call, which would use the proximity sensor to turn the screen off near your head. I would reboot as @jimv1983 suggested and see if that works.
Are you using a screen protector? Sometimes those can cause issues with the proximity sensor, but usually it just causes the screen to shut off and not come back on during a call as it senses the protector at all times instead of your face.
fury683 said:
It's definitely the prox sensor. Always On Display shuts off when the phone is in your pocket or face down, which is detected by the proximity sensor, so that's totally normal. As far as it happening on the home screen, it seems like the phone thinks you're in a call, which would use the proximity sensor to turn the screen off near your head. I would reboot as @jimv1983 suggested and see if that works.
Are you using a screen protector? Sometimes those can cause issues with the proximity sensor, but usually it just causes the screen to shut off and not come back on during a call as it senses the protector at all times instead of your face.
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I had a case with a built-in screen protector on it and I thought that might be what was causing it but after taking it off it still did it. Weird thing though once I put it on the wireless charger it stop doing it. Hasn’t done it all day even with case on. Weird. Still thinking about taking it back to Best Buy and swapping it out.
I've had a similar issue where the proximity sensor will not deactivate as long as a call is going (can't hangup, can't unlock, can't speaker phone, can't mute, etc.). I have to wait for the other person to hang up. Get an automated robo-call you accidentally answered....oh well, guess you have to listen to them. I have never been so angry at a phone as I am with this one. Especially as expensive as it is. I absolutely would NOT have bought this phone if I knew ahead of time how aggravating this would be! Thinking of sending it back. BUYERS BEWARE!
tonic1080 said:
I've had a similar issue where the proximity sensor will not deactivate as long as a call is going (can't hangup, can't unlock, can't speaker phone, can't mute, etc.). I have to wait for the other person to hang up. Get an automated robo-call you accidentally answered....oh well, guess you have to listen to them. I have never been so angry at a phone as I am with this one. Especially as expensive as it is. I absolutely would NOT have bought this phone if I knew ahead of time how aggravating this would be! Thinking of sending it back. BUYERS BEWARE!
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Had this very issue with my pixel XL and blowing on the top speaker grille of dust with compressed air solved it.
But if this is out of the box that sucks. It should not be like that. My pixel was approaching two years when that happened.
Related
Is anyone having issues with the Tbolt hanging up by shifting the phone around during a call? This is getting frustrating as its happening a lot. I'm using BAMF 1.6.3.
Any suggestions would be appreciated!
Eric
Yes...methinks it has something to do with the proximity sensor?
Under sound settings, try unchecking "flip for speaker". It may be too sensative.
Sent from my TB using XDA Premium App
zander06 said:
Yes...methinks it has something to do with the proximity sensor?
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My proximity sensor is horrible.
so no solutions?
pnd4pnd said:
so no solutions?
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None that I know of yet. It is the proximity sensor, as my bolt is also plagued by this issue. Hopefully someone will take the time to adjust the sensitivity of it in a ROM so that it doesn't wake up the phone so easily while on a call.
I have that same issue. I got in the habit of hitting the home button before I put the phone up to my face. By the time I end the call, my browser or something is opened, but at least I don't hang up on the person I'm talking to.
Another solution: after the call comes in and you answer, just hit the power button. The screen will turn off (and won't turn back on until you hit the power button again).
I saw another thread about this. Someone said that lint gets into the speaker grill and messes with the sensor. Just lightly blow onto the grill to get the lint out of the way. I had issues with the screen not turning off when I put the phone to my face. This solved my issue... for now.
The lights for my three softkeys don't always turn on, unless i cover the front cam/light sensor with my finger. any way to fix this so that the backlight turns on when i'm using the phone?
usmelllikecheez said:
The lights for my three softkeys don't always turn on, unless i cover the front cam/light sensor with my finger. any way to fix this so that the backlight turns on when i'm using the phone?
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its automatic with light sensor
yeah, i get that...
but, i'm sitting in complete darkness right now, and the soft key lights aren't coming on. the only way it does is if i cover the front camera with my finger.
does that mean it's faulty? or is there something i can do to make the lights come on when they're supposed to?
Mine are hit or miss. Most of the time I find myself covering the sensor like you said. Didn't see an option to adjust sensitivity or anything. Pretty lame.
I noticed this too. They should make settings option to be selected by user...miss the perfection of the NEXUS one
usmelllikecheez said:
yeah, i get that...
but, i'm sitting in complete darkness right now, and the soft key lights aren't coming on. the only way it does is if i cover the front camera with my finger.
does that mean it's faulty? or is there something i can do to make the lights come on when they're supposed to?
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I think it is faulty, my key light is on whenever the surrounding light condition is poor. Don't think there is a setting for this but I might miss something here.
Bottom line, if you fully checked the setting cannot find anything, just exchange it.
Mine also seem to be inconsistent. Sometimes they come on immediately (like they should), sometimes I have to open an app, and sometimes they won't come on at all.
One wacky theory that I have is that the sensor is getting tricked by the reflection of the screen from my glasses. It may be in my head, but I feel like the issue comes up less when I am wearing contacts.
Maybe a solution
Have you tried this one? I did on my cm9-ed U8160, maybe it works on your devices too.
Mine are perfect, never have to cover the proximity sensor. Probably just a thing with different batches of devices. Got mine early summer around June.
Sent from my HTC VLE_U using xda app-developers app
I am having a weird problem. I am on stock ATT with root. If i am talking to someone using my phone....if i put it on speaker and screen goes off...I cannot make the screen on back again. If i click power button the phone gets disconnected. its really irritating bug.
Also if i am using GPS while driving and If i get a call....after attending the call and I am not able to go back to navigation app. it shows me black screen.
These two things are annoying me like hell. Any help is appreciated...
maybe set display to never sleep? esp. while driving? will drain the battery faster, but in the car presumably you would have a charger available...
Are you using a screen protector or case thats covering the proximity sensor? Its one of the little spots in the upper left corner. Where most protectors have a cut out. Anyways, thats there to shut the screen off on the phone when you are on it so you dont accidentally hit any buttons. If its covered it wont allow you to turn the display on because it thinks its next to your face. Either that or maybe your sensor is bad.
Greetings.
I just picked up the Verizon variant of the V50 and have a question, hopefully someone with a V50 can help me out. My proximity sensor, which is supposed to only be active during phone calls to shut off the screen, seems to be responding to darkness. If I'm in a lit room and the screen is locked, the phone shows the "Always on Display" like normal. However, if I turn off the lights, the screen goes black, the fingerprint sensor does not respond to touch and I have to press the power button multiple times to get the screen to activate. If I turn the light back on in the room, the AOD comes back on and the fingerprint sensor responds to touch.
I took a trip to my local vzw store hoping they would have a V50 on display to test this since I don't know if this is a phone feature or a defect. I'd hate to go through the hassle of swapping phones only to have the new one do it too.
I do have a screen protector on the phone but it is not covering the proximity sensor.
Can anyone with a V50 test theirs to see what happens and let me know? I'd appreciate it.
I just tested this on a Verizon LG V50. Almost pitch black while on a call:
- Screen blanks when I put it up to my ear
- Screen lights up when I pull it away.
dinotheo said:
I just tested this on a Verizon LG V50. Almost pitch black while on a call:
- Screen blanks when I put it up to my ear
- Screen lights up when I pull it away.
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Mine works fine when I'm on a call, it's when I'm not on a call. What if you have it just sitting on a table and you turn off lights and make it completely dark in the room? Does the aod turn off or stay on?
dinotheo said:
I just tested this on a Verizon LG V50. Almost pitch black while on a call:
- Screen blanks when I put it up to my ear
- Screen lights up when I pull it away.
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Or try this. Have it sitting face up on a table with the AOD on and put your finger over the earpiece/proximity sensor area. Does the display turn off? Mine does and I don't think it should. My V30 didn't.
rustypie said:
Or try this. Have it sitting face up on a table with the AOD on and put your finger over the earpiece/proximity sensor area. Does the display turn off? Mine does and I don't think it should. My V30 didn't.
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Sorry, it was late when I responded and I neglected to mention that.
When not on a call, in pitch black, covering the screen doe not blank it out. Only when on a call does it blank when you cover the proximity sensor.
dinotheo said:
Sorry, it was late when I responded and I neglected to mention that.
When not on a call, in pitch black, covering the screen doe not blank it out. Only when on a call does it blank when you cover the proximity sensor.
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I appreciate your help. What about in regularly lit room? With phone showing the always on display, if you cover earpiece area, does display turn off or stay on? On mine, just sitting on a table in a lit room, and it's showing the clock on the aod, if I cover the earpiece display turns off. Sounds like I might have a defective device.
rustypie said:
I appreciate your help. What about in regularly lit room? With phone showing the always on display, if you cover earpiece area, does display turn off or stay on? On mine, just sitting on a table in a lit room, and it's showing the clock on the aod, if I cover the earpiece display turns off. Sounds like I might have a defective device.
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OK....Let me apologize once more. I missed the AOD part.
AOD turns off when covered regardless of light or dark environment. You want this to happen. The regular home screen does not blank except during a phone call.
You want the AOD to blank such as putting it in your pocket. This is an OLED and they burn. I have a Galaxy S8 where you can see that I used Waze a LOT. I would say that this behavior is normal.
Sorry about the confusion and missing where you asked for AOD.
dinotheo said:
OK....Let me apologize once more. I missed the AOD part.
AOD turns off when covered regardless of light or dark environment. You want this to happen. The regular home screen does not blank except during a phone call.
You want the AOD to blank such as putting it in your pocket. This is an OLED and they burn. I have a Galaxy S8 where you can see that I used Waze a LOT. I would say that this behavior is normal.
Sorry about the confusion and missing where you asked for AOD.
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No problem, thanks for your help. Can I ask one more thing? With the AOD on, with phone sitting face up with no obstructions anywhere and you make it pitch black in the room WITHOUT covering or touching the sensor. Does the AOD stay lit up or turn off?
In that scenario the AOD stays on.
Went in to a room with AOD on. Turned lights off....AOD stays on.
Turned the lights back on and then off to test. It stayed on.
As soon as I cover the proximity sensor with my hand, it turns off.
dinotheo said:
In that scenario the AOD stays on.
Went in to a room with AOD on. Turned lights off....AOD stays on.
Turned the lights back on and then off to test. It stayed on.
As soon as I cover the proximity sensor with my hand, it turns off.
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I think that's all I need to know. Thanks so much for your time. I appreciate it.
rustypie said:
Greetings.
I just picked up the Verizon variant of the V50 and have a question, hopefully someone with a V50 can help me out. My proximity sensor, which is supposed to only be active during phone calls to shut off the screen, seems to be responding to darkness. If I'm in a lit room and the screen is locked, the phone shows the "Always on Display" like normal. However, if I turn off the lights, the screen goes black, the fingerprint sensor does not respond to touch and I have to press the power button multiple times to get the screen to activate. If I turn the light back on in the room, the AOD comes back on and the fingerprint sensor responds to touch.
I took a trip to my local vzw store hoping they would have a V50 on display to test this since I don't know if this is a phone feature or a defect. I'd hate to go through the hassle of swapping phones only to have the new one do it too.
I do have a screen protector on the phone but it is not covering the proximity sensor.
Can anyone with a V50 test theirs to see what happens and let me know? I'd appreciate it.
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Dude you shold try to clean your sensor which is placed between both selfie cameras... Wipe it some wet tissue i was also facing same problem for some days but now it's totally fine after i clean it with wet wipes... I hope this will helpfull for you too
rustypie said:
rustypie said:
Greetings.
I just picked up the Verizon variant of the V50 and have a question, hopefully someone with a V50 can help me out. My proximity sensor, which is supposed to only be active during phone calls to shut off the screen, seems to be responding to darkness. If I'm in a lit room and the screen is locked, the phone shows the "Always on Display" like normal. However, if I turn off the lights, the screen goes black, the fingerprint sensor does not respond to touch and I have to press the power button multiple times to get the screen to activate. If I turn the light back on in the room, the AOD comes back on and the fingerprint sensor responds to touch.
I took a trip to my local vzw store hoping they would have a V50 on display to test this since I don't know if this is a phone feature or a defect. I'd hate to go through the hassle of swapping phones only to have the new one do it too.
I do have a screen protector on the phone but it is not covering the proximity sensor.
Can anyone with a V50 test theirs to see what happens and let me know? I'd appreciate it.
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I have the same problem. And I have already discovered that it is clearly a failure of the proximity sensor since with a sensor testing application it tells me that I have an obstacle 0cm from the screen. Have you managed to fix it?
gubees said:
I have the same problem. And I have already discovered that it is clearly a failure of the proximity sensor since with a sensor testing application it tells me that I have an obstacle 0cm from the screen. Have you managed to fix it?
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Try this. Ensure there is no screen protector over the selfie camera. Either cut a relief or use a pre cut protector for v50s/g8x. It worked for me.
Try this; ensure there is no screen protector over the selfie camera. Either cut out/relief that area, use a precut V50S/G8X protector OR no protector at all. It worked for me.
Well this is most common issues with low level refurbs.
Please use this App - it will fix the issue.
when receiving a call the screen turns off like normal after answering it. the problem is it never turns back on until the other party hangs up. I can't wake up the phone at all. The only work around i have is hit the power button twice to launch the camera and sometimes the screen will turn on again. Is there a way to disable this feature or fix this?
stock pixel 2, i've factory wiped a couple of times.
sounds like the proximity sensor is picking up on a case or screen protector, or is gone bad. i dont have any viable solutions but hopefully that gives you a starting point, maybe remove the case/screen protectors and clean the living hell out of it, sometimes even sweat can cause it
hmm good call, the screen protector its using has been there since day 1. it seems clean but who knows