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Hello All,
Any recommendations to a website that will Sim Unlock my T-Mobile device to use it on international GSM?
Thanks
Are you currently a T-Mobile customer or no? If so you should be able to get them to unlock it for you. If not I don't know the answer.
Ebay and other unlocking sites offer the T-Mobile app unlock up for sale, anywhere between 25-50 bucks or so.
There is an app on there to check if you are eligible for unlock.
Traditionally, you could call T-Mo's Customer Care and request an unlock. They have been generally pretty lenient on letting people unlock (especially for long time customers).
However, seeing as there is this unlock app built in to the phone that has a temporary unlock option, you may only get authorized to use that until your phone is paid off or something to that extent.
It is definitely worth a call.
toefurkey said:
There is an app on there to check if you are eligible for unlock.
Traditionally, you could call T-Mo's Customer Care and request an unlock. They have been generally pretty lenient on letting people unlock (especially for long time customers).
However, seeing as there is this unlock app built in to the phone that has a temporary unlock option, you may only get authorized to use that until your phone is paid off or something to that extent.
It is definitely worth a call.
Click to expand...
Click to collapse
I purchased the phone from ebay USA, and i live abroad already. Then found out when i got the phone and tried using my local SIM that it were locked
But now i got it unlocked, for anybody else seeking unlock service PM me.
I'd remove the link if I were you....
Bought my wife's G5 from T-Mobile Online. Called to request to have it unlocked and they told me they have a 40 day waiting period then I can have it unlocked. They waived it immediately once I told them I was in the military and currently stationed overseas. Took about 6hrs to receive the unlock information.
dinggus said:
Bought my wife's G5 from T-Mobile Online. Called to request to have it unlocked and they told me they have a 40 day waiting period then I can have it unlocked. They waived it immediately once I told them I was in the military and currently stationed overseas. Took about 6hrs to receive the unlock information.
Click to expand...
Click to collapse
Congrats. You saved the 40 days waiting. My case was different, after i purchased mine on ebay, i found out that the IMEI is blacklisted (outstanding balance), so i had to go to third party services.
Zaynoun said:
Congrats. You saved the 40 days waiting. My case was different, after i purchased mine on ebay, i found out that the IMEI is blacklisted (outstanding balance), so i had to go to third party services.
Click to expand...
Click to collapse
Well, that sucks. I'll always buy from Swappa since I bought my LG v10 from there. Also remember, if you're buying a phone from someone, to ask for the IMEI to verify with the carrier that it isn't blacklisted. You probably actually paid the person enough so they can fix themselves.
dinggus said:
Well, that sucks. I'll always buy from Swappa since I bought my LG v10 from there. Also remember, if you're buying a phone from someone, to ask for the IMEI to verify with the carrier that it isn't blacklisted. You probably actually paid the person enough so they can fix themselves.
Click to expand...
Click to collapse
Well, the issue was solved with 45$ I was in a hurry to buy it because the price was attractive and swappa had much higher prices. Well next time, for sure more investigation must be done before buying.
I dont mean to hijack this thread but it's exactly my problem. I have at&t in Iowa (pretty much no tmobile presence here) bought a brand new g5 off ebay wasnt paying attention to the fact that it was locked to tmobile. I did try a site that charges 30 something bucks to get it unlocked and they emailed be back the next day saying they couldnt do it. I checked the eimi or whatever on swappa, says its clean. I saw somewhere that the best way to get the unlock code is to order a prepaid sim and load some money on it and wait 2 weeks and then request the unlock code? I went to tmobile's website and got halfway through the prepaid sim screens but when i put the eimi number in it comes back with nothing, i am assuming thats because the phone has never been activated anywhere before? Appreciate the help, I dont want to pile more dumb on top of dumb...
I need help unlocking my LG g5. I bought it online through eBay from someone that works at LG.
The phone came sealed, I ordered a unlock code, but I discovered as soon as I turned it on that now I need to unlock through t-mobile device unlock app.
The site I ordered my code said they would change my status on the t-mobile database so I can unlock the device through the app.
I Googled around and that should have worked. But apparently my IMEI is not registered t-mobile.
I bought a prepaid Sim and put it on the phone. It's working at t-mobile but its still not at their database (the IMEI).
What should I do?
Is there any way to force the IMEI to t-mobile database so it can be unlocked through the third party?
Or is there any other way to unlock it.
Please help...
Sent from my LG-H830 using XDA-Developers mobile app
fvc2000 said:
I need help unlocking my LG g5. I bought it online through eBay from someone that works at LG.
The phone came sealed, I ordered a unlock code, but I discovered as soon as I turned it on that now I need to unlock through t-mobile device unlock app.
The site I ordered my code said they would change my status on the t-mobile database so I can unlock the device through the app.
I Googled around and that should have worked. But apparently my IMEI is not registered t-mobile.
I bought a prepaid Sim and put it on the phone. It's working at t-mobile but its still not at their database (the IMEI).
What should I do?
Is there any way to force the IMEI to t-mobile database so it can be unlocked through the third party?
Or is there any other way to unlock it.
Please help...
Sent from my LG-H830 using XDA-Developers mobile app
Click to expand...
Click to collapse
Did you try the permanent lock option on the t-mobile unlock app? What message did you get then?
So far I tried 2 different services and requested unlock code but none of them worked, they simply didn't get back to me with any results.
Can someone suggest one that actually worked for them please and PM me?
Thanks guys.
Zaynoun said:
Did you try the permanent lock option on the t-mobile unlock app? What message did you get then?
Click to expand...
Click to collapse
It says:
Unlock Failed: This mobile device is eligible for unlock. For device unlock eligibility details, please go online or contact Customer Support.
And even if I go online, to T-Mobile IMEI check website, it says my IMEI is not recognized at T-Mobile.
Thats the problem.
Although I'm using it at T-Mobile, and it is a T-Mobile branded phone.
And because it's not at the database, I can't do ANYTHING to try to unlock it through third parties.
fvc2000 said:
It says:
Unlock Failed: This mobile device is eligible for unlock. For device unlock eligibility details, please go online or contact Customer Support.
And even if I go online, to T-Mobile IMEI check website, it says my IMEI is not recognized at T-Mobile.
Thats the problem.
Although I'm using it at T-Mobile, and it is a T-Mobile branded phone.
And because it's not at the database, I can't do ANYTHING to try to unlock it through third parties.
Click to expand...
Click to collapse
Maybe it has been bought on contract and must have been activated first so that IMEI would be registered at T-Mobile.
Mine was blacklisted and i unlocked it. It shouldn't be a big deal for yours.
I would suggest drop T_mobile a visit or call, and check with them what is wrong.
Logically, if the IMEI is not on their database then it shouldn't be carrier locked.
I will drop you a PM for a contact that might help you in this issue.
Zaynoun said:
Maybe it has been bought on contract and must have been activated first so that IMEI would be registered at T-Mobile.
Mine was blacklisted and i unlocked it. It shouldn't be a big deal for yours.
I would suggest drop T_mobile a visit or call, and check with them what is wrong.
Logically, if the IMEI is not on their database then it shouldn't be carrier locked.
I will drop you a PM for a contact that might help you in this issue.
Click to expand...
Click to collapse
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
twoxa said:
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
Click to expand...
Click to collapse
I am activated on TMO network, since I'm using the phone at tmobile.
I just discovered that for some weird reason my IMEI was wrong at tmobile.
I hope this is the reason.
fvc2000 said:
i am activated on tmo network, since i'm using the phone at tmobile.
I just discovered that for some weird reason my imei was wrong at tmobile.
I hope this is the reason.
Click to expand...
Click to collapse
that's weird
twoxa said:
Wrong my friend. If the phone is on TMO but IMEI is not in theit database that means phone wasn't activated on TMO network, which means you're not gonna be able to unlock it through official unlock app.
I wonder if this phone unlockeble at all without using that unlock app.
Click to expand...
Click to collapse
Noway get it unlocked without using the app. That is why unlocking service is starting from 30$ up to 45$. After i got confirmation from my unlock provider, i run the app, permanent unlock, and then unlock successfull reboot phone.
Hey all,
I recently bought an ATT branded Gs7 from the online Samsung store, I have tmobile but I missed out on the tmobile sale of a few weeks ago. I haven't turned on the phone yet. I tried to complete the ATT online device unlock request, but I got the following message: "We're unable to approve your request because the IMEI number provided doesn't match a device that's currently on the AT&T network." I called ATT and they said they were unable to unlock it because it was never on their network... So does anyone know what to do?
- I'd rather not pay $20 to unlock the phone
- The phone did come with an ATT sim card though I have no account. Should I insert the sim card and turn it on? It won't make a difference later when I unlock it and flash the tmobile ROM, right?
Im in the same boat as you. I read somewhere inserting the at&t sim isn't a good idea. Don't remember where i read that. This worries me because i haven't received phone yet and also need to unlock. If i come up with anything I'll reply
N8daGrate said:
Im in the same boat as you. I read somewhere inserting the at&t sim isn't a good idea. Don't remember where i read that. This worries me because i haven't received phone yet and also need to unlock. If i come up with anything I'll reply
Click to expand...
Click to collapse
Thanks....Anyone, anything?
I bought my s7 from cricket, but then I flashed it with the 930u firmware so it's now unlocked and will work any network, any sim card
We bought the 930a from ATT (and flashed it to 930u). I couldn't get it to work on anything besides ATT and cricket. I spent hours on the phone with ATT, eventually they told me they could only unlock the phone if I kept it on ATT for 3 months..... Even though I bought the phone at full retail.
We discovered all this after stepping off a plane in a foreign country. Ended up paying 20 or 30 dollars for an unlock code because we need it fixed NOW. It worked, and I hated to pay it, but ATT have me no other option.
urushiol said:
We bought the 930a from ATT (and flashed it to 930u). I couldn't get it to work on anything besides ATT and cricket. I spent hours on the phone with ATT, eventually they told me they could only unlock the phone if I kept it on ATT for 3 months..... Even though I bought the phone at full retail.
We discovered all this after stepping off a plane in a foreign country. Ended up paying 20 or 30 dollars for an unlock code because we need it fixed NOW. It worked, and I hated to pay it, but ATT have me no other option.
Click to expand...
Click to collapse
930u nougat ?
popmpopm said:
930u nougat ?
Click to expand...
Click to collapse
Marshmallow
popmpopm said:
930u nougat ?
Click to expand...
Click to collapse
930u doesn't have nougat yet. Supposedly next month is what I've heard apparently the 930u is only quarterly updates.
So I just received my unlocked galaxy s8+ G955U from swappa. I was hoping it would be as easy as putting in my previous nano sim card from my Nexus 6p and activating. It isn't. The branding is t-mobile. Showing t-mobile screen when I turn it on. I tried activating from myverizon , but when I enter the imei it says: "The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network. Try a Different Device"
I purchased an unlocked phone hoping to avoid most if not all of the verizon bloatware. But, I need to be able to make phone calls and tie it to my Verizon account.
Any help, or suggestions would be greatly appreciated.
polorsport said:
So I just received my unlocked galaxy s8+ G955U from swappa. I was hoping it would be as easy as putting in my previous nano sim card from my Nexus 6p and activating. It isn't. The branding is t-mobile. Showing t-mobile screen when I turn it on. I tried activating from myverizon , but when I enter the imei it says: "The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network. Try a Different Device"
I purchased an unlocked phone hoping to avoid most if not all of the verizon bloatware. But, I need to be able to make phone calls and tie it to my Verizon account.
Any help, or suggestions would be greatly appreciated.
Click to expand...
Click to collapse
clearly you got the Tmobile s8+ model. Even if its unlocked it only works with Gsm networks. Verizon is CDMA not gsm. Return for a refund and buy a no-career unlocked phone. Good luck
This is the model you need https://www.bestbuy.com/site/samsung-galaxy-s8-64gb-unlocked-midnight-black/5803742.p?skuId=5803742
I think you're right. This sucks. But, it's good to know. I've been on the phone with customer service for 40 minutes trying to get it activated and still no luck.
the_noob65 said:
clearly you got the Tmobile s8+ model. Even if its unlocked it only works with Gsm networks. Verizon is CDMA not gsm. Return for a refund and buy a no-career unlocked phone. Good luck
This is the model you need https://www.bestbuy.com/site/samsung-galaxy-s8-64gb-unlocked-midnight-black/5803742.p?skuId=5803742
Click to expand...
Click to collapse
What I don't understand is that the customer service representative says it's activated on her end. I just can't make or receive calls. No lte or 3g shown.
the_noob65 said:
clearly you got the Tmobile s8+ model. Even if its unlocked it only works with Gsm networks. Verizon is CDMA not gsm. Return for a refund and buy a no-career unlocked phone. Good luck
This is the model you need https://www.bestbuy.com/site/samsung-galaxy-s8-64gb-unlocked-midnight-black/5803742.p?skuId=5803742
Click to expand...
Click to collapse
That is 100% absolutely false and incorrect. All the US S8+ models have the SAME EXACT hardware. Only the firmware is different.
polorsport said:
So I just received my unlocked galaxy s8+ G955U from swappa. I was hoping it would be as easy as putting in my previous nano sim card from my Nexus 6p and activating. It isn't. The branding is t-mobile. Showing t-mobile screen when I turn it on. I tried activating from myverizon , but when I enter the imei it says: "The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network. Try a Different Device"
I purchased an unlocked phone hoping to avoid most if not all of the verizon bloatware. But, I need to be able to make phone calls and tie it to my Verizon account.
Any help, or suggestions would be greatly appreciated.
Click to expand...
Click to collapse
OP, are you SURE it's network Unlocked? The T-Mo branded S8 shipped network locked. If it's network Unlocked, it WILL work on Verizon, but it will still have the T-Mo bootup screen and apps. That's the firmware.
If you want no bloatware, check out the threads for flashing the Unlocked Firmware.
After exhausting all my options I took my friends advice, and called t-mobile. Turns out the phone is still locked. So it's either the seller unlocks it, or refund.
Mr. Orange 645 said:
That is 100% absolutely false and incorrect. All the US S8+ models have the SAME EXACT hardware. Only the firmware is different.
OP, are you SURE it's network Unlocked? The T-Mo branded S8 shipped network locked. If it's network Unlocked, it WILL work on Verizon, but it will still have the T-Mo bootup screen and apps. That's the firmware.
If you want no bloatware, check out the threads for flashing the Unlocked Firmware.
Click to expand...
Click to collapse
Maybe you can answer this question. If the phone is still locked. Can I flash firmware to unlock it, and activate it on Verizon. (I don't even care about bloatware anymore. I just want to have a working phone)
polorsport said:
Maybe you can answer this question. If the phone is still locked. Can I flash firmware to unlock it, and activate it on Verizon. (I don't even care about bloatware anymore. I just want to have a working phone)
Click to expand...
Click to collapse
No, you can't unlock it just by flashing the unlocked firmware. T-Mobile will have to unlock it.
Read one of the threads a out flashing unlocked firmware, it will answer many of your questions, including the ones you have asked in this thread.
I have a few ideas about a possible unlock for the Sprint variant of the Essential Phone.
Summary:
Basically, it revolves around modifying the value of an item in the nv-data partition that contains the sim lock status.
This method is based on:
https://forum.xda-developers.com/mo...int-xt1056-t2825155/post54338871#post54338871
Possible Solution:
1. Getting a backup of the nv-data from a locked Sprint phone and an unlocked Sprint phone,
2. Comparing the items from my locked phone and another locked phone and finding the items that have same value
3. Comparing the items found in step two to the items from the unlocked sprint phone and possibly finding an item that is different.
4. Writing the value of the found item to a locked phone and seeing if it becomes unlocked.
How you can help make this solution a reality:
We need backed up nv-data from at least one locked and one unlocked sprint phone, here is how you can back it up.
1. Open the dialer and input the secret code *#*#3424#*#*
2. On this screen enter 000000 and tap confirm (very great for us that essential left the default msl value).
3. On this screen check the diagnostic mode and close the app.
4. Download and extract the nv-data reader on a PC [url]http://phonegeek.us/NV-items_reader_writer.rar[/URL]
5. Connect your phone, in device manager, a new Qualcomm device should appear.
6. Run the program, in the top bar: select the com port (it should be shown in device manager), check both of the boxes in the top bar, and click connect.
7. Now in the top bar click read, if the log says "Log message: > SPC is correct. Phone unlocked" you have done everything correctly so far. (The unlocked part has nothing to do with the SIM lock status)
8. Under "Range (Dec):" enter 0 to 07300 and click read (07233 seems to be the last useful value but a little buffer is good)
9. Save the file with any name you like and send me a private message with it.
nice topic
i would like to use a essential phone locked to sprint with gsm card in europe, but right now there are no solutions for that right?
dentedilupo said:
nice topic
I would like to use an Essential Phone locked to sprint with gsm card in europe, but right now there are no solutions for that right?
Click to expand...
Click to collapse
People have gotten their phone unlocked by paying it off and waiting a few days for it to unlock. Sprint seems to have disabled this method. Another way is staying with sprint for 50 days and then requesting unlock code. One more way is to "social engineer" a sprint rep into unlocking your phone YMMV. EDIT: This method could possibly if it works guarantee an instant and permanent unlock for all carriers worldwide.
dentedilupo said:
nice topic
i would like to use a essential phone locked to sprint with gsm card in europe, but right now there are no solutions for that right?
Click to expand...
Click to collapse
Not a hack, no. You could get Sprint service and keep it for 50 days and then request that they unlock the phone. Other than that, you're screwed.
whymoo said:
People have gotten their phone unlocked by paying it off and waiting a few days for it to unlock. Sprint seems to have disabled this method. Another way is staying with sprint for 50 days and then requesting unlock code. One more way is to "social engineer" a sprint rep into unlocking your phone YMMV. EDIT: This method could possibly if it works guarantee an instant and permanent unlock for all carriers worldwide.
Click to expand...
Click to collapse
Paying it off and waiting a few days for it to unlock often only results in a domestic unlock, not an international unlock. If you social engineer a Sprint rep, all you're likely to get is a temporary international unlock. Then it'll relock itself in 30 days. Currently, the only way to guarantee a full unlock is to wait 50 days with active Sprint service.
Hmmm, so does this have any relevance to this thread? This is what i get from my PH-1..
LordLugard said:
Hmmm, so does this have any relevance to this thread? This is what i get from my PH-1..
Click to expand...
Click to collapse
how you get that
Settings, About Phone, OMADM Updates, UICC Unlock.
My PH-1 was bought outright from Sprint, no financing/contract, nothing of that sort. (Not sure if that matters or makes a difference). I never called in or requested an unlock.
LordLugard said:
Settings, About Phone, OMADM Updates, UICC Unlock.
My PH-1 was bought outright from Sprint, no financing/contract, nothing of that sort. (Not sure if that matters or makes a difference). I never called in or requested an unlock.
Click to expand...
Click to collapse
How long ago did you buy it? Bet you are going to get it locked again
Sent from my PH-1 using Tapatalk
LordLugard said:
Settings, About Phone, OMADM Updates, UICC Unlock.
My PH-1 was bought outright from Sprint, no financing/contract, nothing of that sort. (Not sure if that matters or makes a difference). I never called in or requested an unlock.
Click to expand...
Click to collapse
Yes you bought your phone outright so I believe Sprint is required to unlock it, this is for people who bought it on a lease and then paid it of, some people on leased phones got them unlocked, some people were able to pay it off and then unlock it through that menu, however it looks like Sprint disabled that method. Since your phone is a Sprint unlocked phone your nv-data would be useful if you are willing to share it. One other thing you should check is whether your phone works with non-American SIM cards.
whymoo said:
Yes you bought your phone outright so I believe Sprint is required to unlock it, this is for people who bought it on a lease and then paid it of, some people on leased phones got them unlocked, some people were able to pay it off and then unlock it through that menu, however it looks like Sprint disabled that method. Since your phone is a Sprint unlocked phone your nv-data would be useful if you are willing to share it. One other thing you should check is whether your phone works with non-American SIM cards.
Click to expand...
Click to collapse
Sprint will still unlock the phone automatically after payoff. It's just that Sprint will relock it to prevent reselling.
It's actually kind of lame, considering they are required by the FTC/FCC to unlock their devices when they are paid off.
cfclay said:
How long ago did you buy it? Bet you are going to get it locked again
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
I got it November 8th, so more than a month now. I've never had or seen a Sprint unlocked phone get relocked.
LordLugard said:
I got it November 8th, so more than a month now. I've never had or seen a Sprint unlocked phone get relocked.
Click to expand...
Click to collapse
Ascertion said:
Sprint will still unlock the phone automatically after payoff. It's just that Sprint will relock it to prevent reselling.
It's actually kind of lame, considering they are required by the FTC/FCC to unlock their devices when they are paid off.
Click to expand...
Click to collapse
According to Slickdeals Sprint has disabled the auto unlock after payoff the only way to unlock now is to stay with them for 50 days. There have also been many reports on Slickdeals of people's unlocked phones relocking. That is why developing this method is super important and why we need people to send their nv-data because right now it's our best shot at a permanent solution.
How do they relock?
Say when I'm using tmobile, is there a program that runs in the back ground that checks with Sprint via web and relock?
LordLugard said:
I got it November 8th, so more than a month now. I've never had or seen a Sprint unlocked phone get relocked.
Click to expand...
Click to collapse
Mine did. It was unlocked for around a month and then Sprint locked it when I was using a different sim card in a foreign country.
The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked
Maybe the devices are being relocked because sprint thinks the activity people are doing ie "paying off the lease on 5 phones the first day then cancelling after 3 days" is fraudulent ???
Sounds like there is a program that has to be run for the phone to sim unlock.
Maybe the program is what's needed for it to stick?
Otherwise once a sprint sim is reinserted it may relock according to the huge slickdeals thread.
My device was unlocked about 36 hours after paying it off. Then a few days later I was locked to Sprint again.
From what I'm reading Sprint can relocked it as long as a Sprint sim in inserted.
Ascertion said:
My device was unlocked about 36 hours after paying it off. Then a few days later I was locked to Sprint again.
From what I'm reading Sprint can relocked it as long as a Sprint sim in inserted.
Click to expand...
Click to collapse
Did you have a Sprint sim inserted?
The relock probably happens through the com.redbend.app also known as the Sprint OMA-DM app uninstalling it might fix the issue. However, I don't know for certain and we need an unlocking method anyway can any of you share your nv-data?
Received my phone in 12/15 and paid off the lease the next day, but never got an unlock I think they nerfed the automatic unlock. Has anyone have luck with this method?
whymoo the numbers in your steps in your instructions are off.
Plus, I'm open to help but I'm a total noob at doing something like this. You're going to have to explain things more after the 4th step so it could be as painless and easy and then I definitely do it!
Hello,
I owned a Verizon Galaxy Note 20 Ultra that I bought shortly after release. I got bored with it, as often happens, so I paid it off in full and sold it, to someone who uses T-Mobile. They cannot activate the phone, when they put their T-Mobile SIM in it, it gives the message "SIM card is not from Verizon Wireless". The facts:
I owned and used the phone for well over the 60 day automatic unlock period.
It was active on my Verizon account for the entire time until a week before I sold it.
It was paid off IN FULL, and my account said the line was paid in full and ready for an upgrade.
My Verizon account is never behind or not paid on time (Auto-Pay)
Is there something I needed to do to the phone besides factory reset it? Is there anything that can be done? Should I call Verizon customer service? To further complicate matters, the person I sold it to lives in another state. I may need to have them send me the phone back and refund them their money if I can't figure this out.
Thank you so much for any help that can be provided.
Are you sure you used the device for 60 days?
Rtiberius said:
Hello,
I owned a Verizon Galaxy Note 20 Ultra that I bought shortly after release. I got bored with it, as often happens, so I paid it off in full and sold it, to someone who uses T-Mobile. They cannot activate the phone, when they put their T-Mobile SIM in it, it gives the message "SIM card is not from Verizon Wireless". The facts:
I owned and used the phone for well over the 60 day automatic unlock period.
It was active on my Verizon account for the entire time until a week before I sold it.
It was paid off IN FULL, and my account said the line was paid in full and ready for an upgrade.
My Verizon account is never behind or not paid on time (Auto-Pay)
Is there something I needed to do to the phone besides factory reset it? Is there anything that can be done? Should I call Verizon customer service? To further complicate matters, the person I sold it to lives in another state. I may need to have them send me the phone back and refund them their money if I can't figure this out.
Thank you so much for any help that can be provided.
Click to expand...
Click to collapse
Are you sure you used the device for 60 days? Did you check with another carrier sim before you sold the device?
SIM card is not from Verizon Wireless is a common message for all Verizon branded phones. May be buyer is confused with this message.
dadmi said:
Are you sure you used the device for 60 days?
Are you sure you used the device for 60 days? Did you check with another carrier sim before you sold the device?
SIM card is not from Verizon Wireless is a common message for all Verizon branded phones. May be buyer is confused with this message.
Click to expand...
Click to collapse
Thanks for your reply.
Yes, it was activated in late August 2020 and was active up until the end of December 2020. No, I didn't realize I should try a different carrier's SIM first.
I asked them if they are able to call or text despite the SIM card message and they said no.
You need(ed) to request VZW to carrier (SIM) unlock the device prior to selling it.
cam30era said:
You need(ed) to request VZW to carrier (SIM) unlock the device prior to selling it.
Click to expand...
Click to collapse
I'm so confused, Verizon says devices are automatically unlocked in their policies listed here: https://www.verizon.com/support/device-unlocking-policy/
I'm going to call Verizon, and see if there's anything they can do.
Update: Called Verizon tech support, and the agent confirmed that the device IS unlocked. He said I should have the buyer contact T-Mobile customer service and add the device to their database. Hopefully that works.
Rtiberius said:
Update: Called Verizon tech support, and the agent confirmed that the device IS unlocked. He said I should have the buyer contact T-Mobile customer service and add the device to their database. Hopefully that works.
Click to expand...
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Adding to database is a Verizon thing, Tmobile is gsm. There is no way to sim unlock it if you don't do it on your phone line and request the unlock as if you're using the phone yourself.
Verizon will not unlock it unless it's currently on the line and met the other criteria you already have. For some reason verizon can't read if its really unlocked unless it's on their network, I went through it with an iphone earlier this year. They're a mess.
damn, i thought me getting a new phone annually is bad. you get a new phone every quarter? lol, actually i was thinking about trading mine for a fold 2 but no s-pen, no exp storage and a step down camera array, i decided to keep my note and see if they fix the fold 2's shortcomings.
what's in your pocket now?
It is quite possible that the buyer was not using an existing active sim. He was probably trying to activate a new sim which failed. I had the same issue with AT&T when activating a new sim. AT&T was not recognizing Unlocked model imei and I had to use a very old phone imei for activating sim after which I was able to use the same sim with with AT&T.
It also possible the buyer is lying to you. Either way it looks like the deal is going tits up for you. Perhaps next time check with a T-Mobile SIM before selling it or sell it as verizon locked. Feel for you.
Hello, i know this is a old thread but did you find the solution? i bought a verizon note 20 ultra and it doesnt work on any carrier, just work for a minute and it stops.
You guys found a way to unlock this? I just got the same phone and its a very expensive paperweight atm