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I got the black 16gb nexus 5 exactly one week before this posting. I have used it for one week without any problems . however I want to get the 32gb model I read on Google return page that if you're not satisfied with the device you can return it in 15 days.I now want to know whether I will get full device cost minus shipping since I have used it for one week. If any one has returned their device share our experience and also any reason I can give so that they will accept return. I am from India purchased the phone from play store India.please don't hesitate to share ur experience if you bought it in a different country. Thanks in advance.
A quick live chat from Google would most likely get you your answer
Sent from my Nexus 5 using Tapatalk
Will Google accept return. Any ideas there is no live chat for return sadly have register for a call back. Should I ask for exchange or refund. Thanks in advance
Sent from my Nexus 5 using Tapatalk
nexus_18 said:
Will Google accept return. Any ideas there is no live chat for return sadly have register for a call back. Should I ask for exchange or refund. Thanks in advance
Sent from my Nexus 5 using Tapatalk
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It might be less complicated to request to return the phone for a refund and then place an order for a new 32GB phone in a separate encounter with Google.
Docarut said:
It might be less complicated to request to return the phone for a refund and then place an order for a new 32GB phone in a separate encounter with Google.
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So Google will accept return even after I have used the device and it has no problem within 15 days.
nexus_18 said:
So Google will accept return even after I have used the device and it has no problem within 15 days.
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As posted above, talking to Google directly will probably give you the best answer. I know that every time I've contacted google support they were very easy to work with. As long as you don't tell them you want a refund to get an iPhone 5S then you are less likely to have problems lol
I did a chat session last night (around 9PM eastern time) to arrange for a return of my 32 gb N5 (like the phone, but network connectivity issues are driving me nuts). I've had it a week so I'm still within the return window. It took about 15 minutes and last night around 10:30 I got the email with the return label and RMA form.
When starting the chat window click on 'Changing Order' - eventually you'll see an option to chat about returns.
ratdog07067 said:
I did a chat session last night (around 9PM eastern time) to arrange for a return of my 32 gb N5 (like the phone, but network connectivity issues are driving me nuts). I've had it a week so I'm still within the return window. It took about 15 minutes and last night around 10:30 I got the email with the return label and RMA form.
When starting the chat window click on 'Changing Order' - eventually you'll see an option to chat about returns.
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Thank you is did they tell you how much money you're gonna lose.
Sent from my Nexus 5 using Tapatalk
nexus_18 said:
Thank you is did they tell you how much money you're gonna lose.
Sent from my Nexus 5 using Tapatalk
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I didn't ask, but I expect to get $422 back (phone plus 7% tax, - cost to ship back). I don't plan on getting my original shipping amount back. I guess I'll know for sure in about 2 weeks
ratdog07067 said:
I didn't ask, but I expect to get $422 back (phone plus 7% tax, - cost to ship back). I don't plan on getting my original shipping amount back. I guess I'll know for sure in about 2 weeks
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Nice keep posted, I gather there is no restocking or other fee good to know that you get 100% phone amount, bye the way the shipping was free and there was no tax levied the bill mentioned 0% vat and other tax. So does that mean I will get full money back?
Sent from my Nexus 5 using Tapatalk
I contacted Google but there is no return facility in India and replacement will get me a 16 GB model only after the technitions decide the defect is covered under warranty
Sent from my Nexus 5 using Tapatalk
Hey guys, just thought I'd let everyone know how much time you actually have to return your Moto X Pure, as nobody in the Q&A threads seemed to realize that you can return your phone up to a month and a half after your device was first delivered for a full refund.
Yes, the time limit to request an RMA is only 14 days. As soon as you have that RMA in your possession, though, the time limit to return your device is immediately extended a month, as that is when the RMA expires. So, if you are still on the fence about returning your Moto X Pure (as I am, leering at that Nexus 6P), it does no harm to request an RMA on the 14th day from when you got your device so you have an extra month to decide whether to return it.
I hope this helps out a lot of you who are indecisive like me.
You can request an RMA by calling Motorola customer service, or better yet, online through this link:
https://motorola-global-portal.custhelp.com/app/product_returns/g_id/3612/
Spike96 said:
Hey guys, just thought I'd let everyone know how much time you actually have to return your Moto X Pure, as nobody in the Q&A threads seemed to realize that you can return your phone up to a month and a half after your device was first delivered for a full refund.
Yes, the time limit to request an RMA is only 14 days. As soon as you have that RMA in your possession, though, the time limit to return your device is immediately extended a month, as that is when the RMA expires. So, if you are still on the fence about returning your Moto X Pure (as I am, leering at that Nexus 6P), it does no harm to request an RMA on the 14th day from when you got your device so you have an extra month to decide whether to return it.
I hope this helps out a lot of you who are indecisive like me.
You can request an RMA by calling Motorola customer service, or better yet, online through this link:
https://motorola-global-portal.custhelp.com/app/product_returns/g_id/3612/
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now you tell me
joshuadjohnson22 said:
now you tell me
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Yea, sorry guys, you are out of luck if you're past the 14 day limit on the RMA
It's possible you can try faking out the computer system in the link above, I lied about my purchase date being within 14 days (it wasn't but my delivery date was), and I still got an RMA.
Spike96 said:
Yea, sorry guys, you are out of luck if your past the 14 day limit on the RMA
It's possible you can try faking out the computer system in the link above, I lied about my purchase date being within 14 days (it wasn't but my delivery date was), and I still got an RMA.
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it's alright, me and my moto have bonded now so I'll keep it
Spike96 said:
Hey guys, just thought I'd let everyone know how much time you actually have to return your Moto X Pure, as nobody in the Q&A threads seemed to realize that you can return your phone up to a month and a half after your device was first delivered for a full refund.
Yes, the time limit to request an RMA is only 14 days. As soon as you have that RMA in your possession, though, the time limit to return your device is immediately extended a month, as that is when the RMA expires. So, if you are still on the fence about returning your Moto X Pure (as I am, leering at that Nexus 6P), it does no harm to request an RMA on the 14th day from when you got your device so you have an extra month to decide whether to return it.
I hope this helps out a lot of you who are indecisive like me.
You can request an RMA by calling Motorola customer service, or better yet, online through this link:
https://motorola-global-portal.custhelp.com/app/product_returns/g_id/3612/
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Click to collapse
applies to uk buyers too yes?
alpha beta gaga said:
applies to uk buyers too yes?
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Yes, even though the Moto X "Style" is technically a different device, this should work for any phone that has been sold through the Motorola website.
California residents, you guys are lucky and don't have to send your device back until December. 1 month to request RMA + 1 month until RMA expiration = a whopping 2 months.
Why is it we Californians get 30 days is it a purchase state wide mandated law? Because tmobile was giving me gripes about the 21 day policy I was a day late and they still let me return that stand in Galaxy edge plus. I had to plea with customer service on the 22nd day but it's suppose to be 30 days for any purchase coming in to cali?
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ehBrY said:
Why is it we Californians get 30 days is it a purchase state wide mandated law? Because tmobile was giving me gripes about the 21 day policy I was a day late and they still let me return that stand in Galaxy edge plus. I had to plea with customer service on the 22nd day but it's suppose to be 30 days for any purchase coming in to cali?
Sent from my SM-N920P using Tapatalk
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The 30 day return policy in California is specific for Motorola purchases.
You would have to review the return policies for Samsung to learn how much time you have to return a Galaxy S6 Edge Plus.
Good to hear Josh. :good:
I kinda wish this was not made well known... Now that Motorola realizes this, they may close this loop hole by requiring us to return the device within a few business days. It's not for no reason that the return label they provide us is an Overnight one.
Sent from my XT1575 using Tapatalk
They'll keep the return windoe. 30-day rma is pretty typical.
They overnight a label to provide good customer service. It would cost them a lot of time, money, and customer satisfaction if they were to change their policy and workflow around this. They wouldn't incur those costs just to try and reduce abuse of their return policy. Especially since a 14-day return window can be just as easily abused as a 45-day return window.
Sent from my SM-G900V using Tapatalk
So on day 29, submit for an RMA and have 30 additional days to return the phone? 2 months trying out the phone, and giving time to decide whether to go with the Nexus 6P, is pretty nice.
rehpyc said:
So on day 29, submit for an RMA and have 30 additional days to return the phone? 2 months trying out the phone, and giving time to decide whether to go with the Nexus 6P, is pretty nice.
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For most, the initial return period is just 14 days, unless you live in a state that mandates 30 days. So depending where you live, submit for RMA on day 14 or day 30.
Sent from my Nexus 10 using Tapatalk
I just got a reply from Motorola saying that my RMA is solved since they haven't gotten my phone. Did the RMA process on the 30th. So I don't know, but I'm thinking this means I won't be able to return it now. Was going to wait it out a bit, possibly for the nexus 6p. I guess I'm saying I'm not so sure you really get the 30 days for the RMA.
Sent from my XT1575 using Tapatalk
So on the last day of my 14 day window, I can request an RMA, and just sit on it for a month while I decide? And if, in the end, I decide to just keep the Moto X, then having that wasted RMA won't matter and Motorola won't ask questions?
Not according to the guy above you... I wouldn't be going on rumors here for a device you think you don't want. Its not worth $400+, because after that 14 days you're going to lose at least $50 on swappa for being used... Just sayin'... Not very logical in my opinion. Its like a relationship, if you have doubts this early, you're probably not going to want the phone at all in a month or two... You can always repurchase it, can't always return it after the window...
Sent from my Nexus 7 (2013) using XDA Free mobile app
I called Motorola trying to figure out just this. From the time the RMA is issued you have 10 days to send the device back. I'm thinking that might be enough time for me to have the Nexus 6P so I can compare them side by side. :fingers-crossed:
thebeardedchild said:
So on the last day of my 14 day window, I can request an RMA, and just sit on it for a month while I decide? And if, in the end, I decide to just keep the Moto X, then having that wasted RMA won't matter and Motorola won't ask questions?
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Hmmmm
I did the RMA deal as well on the last day.. 3/hrs before midnight.. haha.. anyways.. I got the usual, we will process your RMA within 4/hrs during normal.. blah-blah-blah.. besides that email, nothing from Moto after, just an email from FedEx with a link to an RMA shipping label saying I have until 2 weeks into Nov. to print the label... I haven't printed up the label yet...
I picked up a Note 4(on AT&T upgrade, been sitting on my Note 2 since it came out) for $0, unfortunately one reason I got the Moto X was that Note 4 on AT&T is locked down, but couldn't pass up a Note 4 for $0:silly:... so, now playing with both phones... I do miss using the S-Pen.. and the finger print reader/scanner, missed that since my Atrix 4G days, plus some other stuff I was used too on the Note series... right now trying to see if I can stand not modding or theme my phone.... unlike with my Note 2, flashing ROMs, apktool, etc.. :laugh:
Got a Note 4 for nothing? Sign me up, sheesh. Anyway, so far I like this phone but am still considering doing this just in case. Gives at least what, 24 days timeframe to figure it out instead of 14? The one thing that is really annoying me so far is the lack of quality cases. Had to buy a Moko cheapy from Amazon to make do. Hopefully soon they'll be more quality choices available.
Sporttster said:
Got a Note 4 for nothing? Sign me up, sheesh.
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Lol. There's no such thing as a free lunch. He probably got it under the condition of a 2-year contract. Which is worth about $400 in most cases.
I never understood why people who are out of contract don't immediately re-lock a contract. They're just leaving money on the table. Even if you're perfectly happy with your current device, re-lock a contract and buy whatever the newest iPhone is; and then sell it immediately as new. Something like a new iPhone retains its near-retail value
I applied for this and received confirmation that it's approved, the email said 4 to 6 weeks....
That seems like a long time to me, can anyone tell me how long it actually took?
TIA!
Are you referring to the promotion from April? Or is there something new I should now be aware of??
donjo19 said:
Are you referring to the promotion from April? Or is there something new I should now be aware of??
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It's the April promotion, I got my G5 late in April.
Sent from my VS987 using XDA-Developers mobile app
xs11e said:
I applied for this and received confirmation that it's approved, the email said 4 to 6 weeks....
That seems like a long time to me, can anyone tell me how long it actually took?
TIA!
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Yea I got the same email said 4 to 6 weeks I got mine 2 weeks later
foamerman said:
Yea I got the same email said 4 to 6 weeks I got mine 2 weeks later
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Thanks!
Today I got a tracking notice so I'm guessing the package should arrive maybe Friday, that'll make it around 6 weeks.
so i broke my pixel and asurioin says it was on backorder, anyone gone through this and if so how long did it take, i mean im using my edge+ right now, but man i miss my pixel
UPDATE:after 2 weeks i finally got confirmation, should have it tomorrow
i would rather use a edge+ than the droid x im using now lol im curious as well, your wait time will probably be less than mine, since my is a XL
chapelfreak said:
i would rather use a edge+ than the droid x im using now lol im curious as well, your wait time will probably be less than mine, since my is a XL
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Still using the OG Droid X? That's awesome. That was my first smartphone I still have it in my drawer
aholeinthewor1d said:
Still using the OG Droid X? That's awesome. That was my first smartphone I still have it in my drawer
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Yes, I used it for a few days, before my boss felt sorry for me and let me use the company's S7 until my replacement came. It was a great phone back in the day, but it did suck. It would lag just texting people lol I might call Asurion to see the average wait time for my pixel.
Bigmgc06 said:
so i broke my pixel and asurioin says it was on backorder, anyone gone through this and if so how long did it take, i mean im using my edge+ right now, but man i miss my pixel
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On Thursday March 16 at around 11am I filed a claim for my 6P (with Asurion and Telus), they didn't have any of those left so they're sending me a 32gb Pixel. I've been tracking it and it already shows on the truck to be delivered to my address. I don't know how accurate Purolator (shipping company) tracker is but I'll post here when it's actually in my hands. So far it's looking good.
Bigmgc06 said:
so i broke my pixel and asurioin says it was on backorder, anyone gone through this and if so how long did it take, i mean im using my edge+ right now, but man i miss my pixel
UPDATE:after 2 weeks i finally got confirmation, should have it tomorrow
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Did they send you a new one sealed in box?
This year the Pixel 3 XL can be ordered in France [emoji632] ! Good news [emoji122]
So I've ordered a Pixel 3 XL 64 just after the presentation (october 9th)
Delivered date was initially between the 2 and the 5 of November.
But 2 days ago, my status changed to delayed with no date precision...
Anyone in the same boat?
Anyone with a status that has turned to shipped?
Same for me with a Pixel 3XL Clearly White 64Go.
It shows as delayed since 2 days now...
UK orders were dispatched yesterday, now it seems that German order are being sent. so hopefully it will not be too long for France
DocteurN said:
This year the Pixel 3 XL can be ordered in France [emoji632] ! Good news [emoji122]
So I've ordered a Pixel 3 XL 64 just after the presentation (october 9th)
Delivered date was initially between the 2 and the 5 of November.
But 2 days ago, my status changed to delayed with no date precision...
Anyone in the same boat?
Anyone with a status that has turned to shipped?
Click to expand...
Click to collapse
I ordered it on Darty and received mine before the 2nd of November with 100€ off
Sent from my OnePlus5 using XDA Labs
Good news for you!
I prefer ordering directly from the Google Store because of the warranty (when you purchase out of the GS you can't contact Google directly you have to deal with Darty or other traders) but 100€ off is interesting!
matssa said:
I ordered it on Darty and received mine before the 2nd of November with 100€ off
Sent from my OnePlus5 using XDA Labs
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peter997 said:
Same for me with a Pixel 3XL Clearly White 64Go.
It shows as delayed since 2 days now...
UK orders were dispatched yesterday, now it seems that German order are being sent. so hopefully it will not be too long for France
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Click to collapse
Yes fingers crossed! [emoji6]
I've found found the support was not great with Darty for my Nexus 6P. I was during nearly 2 months without my phone.
So I preferred to buy it directly from Google this time.
It has now shipped, estimated delivery 6-7nov...
peter997 said:
I've found found the support was not great with Darty for my Nexus 6P. I was during nearly 2 months without my phone.
So I preferred to buy it directly from Google this time.
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Same here with my 2 son's NEXUS 5X [emoji25]
peter997 said:
It has now shipped, estimated delivery 6-7nov...
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Lucky you! [emoji106] Hope we will all follow [emoji57]
DocteurN said:
Good news for you!
I prefer ordering directly from the Google Store because of the warranty (when you purchase out of the GS you can't contact Google directly you have to deal with Darty or other traders) but 100€ off is interesting!
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peter997 said:
I've found found the support was not great with Darty for my Nexus 6P. I was during nearly 2 months without my phone.
So I preferred to buy it directly from Google this time.
It has now shipped, estimated delivery 6-7nov...
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Click to collapse
Ah crap now I'm regretting a bit from buying from Darty... However at least they have an insurance in case I break my phone screen for example. Depending of how it will go I'll purchase the next one on the Google website. But didn't want to wait 1 more week lol
Sent from my OnePlus5 using XDA Labs
My tracking number isn't live yet on DHL website, but I hope it will be arrived sooner!
But as my first estimated delivery date was 8-12nov (then changed to 2-5nov) it will anyway arrive sooner than expected.
peter997 said:
It has now shipped, estimated delivery 6-7nov...
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My status just changed, estimated delivery 6-7 Nov... DHL tracking number isn't active either.
I just had a SMS from chronopost (so DHL is doing the international part, and chronopost the local delivery) that my shipping will be delivered on monday.
The week end will be long
Order the Pixel 3XL by Orange FR 18.11.2018 delivery yesterday 02/11/18 the fun begins now....
peter997 said:
I just had a SMS from chronopost (so DHL is doing the international part, and chronopost the local delivery) that my shipping will be delivered on monday.
The week end will be long
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No SMS from DHL or Chronopost unfortunately...
Delivery will be for next Tuesday or Wednesday, just have to be patient [emoji6][emoji850
El-Lobo68 said:
Order the Pixel 3XL by Orange FR 18.11.2018 delivery yesterday 02/11/18 the fun begins now....
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Lucky you [emoji39]
Enjoy and tell us your first impressions!
DocteurN said:
This year the Pixel 3 XL can be ordered in France [emoji632] ! Good news [emoji122]
So I've ordered a Pixel 3 XL 64 just after the presentation (october 9th)
Delivered date was initially between the 2 and the 5 of November.
But 2 days ago, my status changed to delayed with no date precision...
Anyone in the same boat?
Anyone with a status that has turned to shipped?
Click to expand...
Click to collapse
Just got mine today in FNAC Velizy ! I canceled my precommand that was stuck ... and have negotiated with the vendor to keep my 100 euros discount...
OK so Chronopost now tell me that my parcel is lost...
They are looking for it and I will have more informations in maximum 48h
peter997 said:
OK so Chronopost now tell me that my parcel is lost...
They are looking for it and I will have more informations in maximum 48h
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Argh not cool !! So sorry for you!
Not the first time I've seen this with Chronopost unfortunately (including for myself but fortunately not for a smarphone...)
Hope they'll find it quickly !
On my side, I consider myself lucky because I received my PIXEL 3 XL via Chronopost this morning 30 minutes after the first SMS saying they were out for delivery....
Yes, you're quite lucky.
Some (bad) news about my delivery : I had a e-mail yesterday from chronopost, basically saying : "Your parcel is now definitely lost and we don't care. Bye." So I immediately sent a chat to google support and they are now investigating, I will learn more in 24 to 48h.
It's starting to be long, and I loose some time in all of this...
peter997 said:
Yes, you're quite lucky.
Some (bad) news about my delivery : I had a e-mail yesterday from chronopost, basically saying : "Your parcel is now definitely lost and we don't care. Bye." So I immediately sent a chat to google support and they are now investigating, I will learn more in 24 to 48h.
It's starting to be long, and I loose some time in all of this...
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Click to collapse
It's really a catastrophic scenario. I'm really sad for you.
Hope Google will send you quickly another Pixel 3 without waiting for Chronopost inquiry...
Keep us in touch!
Unfortunately, I called the support yesterday, and they said me I must wait for DHL to confirm the package is lost. And it's longer than usual... Nothing will happen before the confirmation. And I can't ask for a compensation before I get the package...
peter997 said:
Unfortunately, I called the support yesterday, and they said me I must wait for DHL to confirm the package is lost. And it's longer than usual... Nothing will happen before the confirmation. And I can't ask for a compensation before I get the package...
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Click to collapse
Any news from Chronopost or Google?