My phone was network locked, so I gave it to a technician to help me unlock it. The problem is now my phone restarts (I can use it, open apps ...) just after a few minutes which makes it unusable. I probably should do a factory reset but I still have some precious data on my phone that I don't wanna lose. Since the phone keeps restarting, I don't know how to copy said data before performing the factory reset. Another info that might be useful, my micro-usb port isn't working, which makes my problem worse. Can anybody help me with this?
If you have a second hand phone, try transferring all the data needed via Smartswitch
Related
Ok, so I have been having a very annoying issue(s) recently with my SGH-I997R, ( Firmware version 2.3.3, Baseband version I997RUXKG3, Kernel Ver: 2.6.32.7-I997RUXKG3-CL366622)
This all started out of the blue about a month ago, I used to connect my phone to my PC all the time for transferring items via Mass Storage, and then on day when I went to connect it to my same PC, I got " USB Device Not Recognized". It will charge the phone but will not connect or show any option on the phone to connect. I have tried 2 Samsung cables and a generic Micro USB cable, No change. I tried connecting to my laptop, same issue. I re-downloaded the drivers from Samsung onto both my usual PC and Laptop, no change. Very very frustrating.
Other issues, I don't know if their related in any way but they all started at the same time.
a) if I place my phone in airplane mode i cannot get it out of that mode without rebooting my phone
b) if i shut my phone down (doesn't matter if battery shows 100% or 25%) I cannot get the phone to turn on without plugging in the USB cable.
c) When I leave my phone charging overnight and look at it in the morning, battery shows 100% but also shows "NO SERVICE" , I reboot the phone with the cable still connected, service restored.
IF anyone has had these issues Especially the connecting to PC issue, Please PLEASE help. I am going nuts. And of course this all happened 3 months after the warranty expired, so both Rogers and Samsung will not help without $$$$$.
have you tried to back up your data, take out any micro sd card and perform a factory reset under /settings/privacy/reset ?
or open it up and look inside for any problems like corrosion?
qkster said:
have you tried to back up your data, take out any micro sd card and perform a factory reset under /settings/privacy/reset ?
or open it up and look inside for any problems like corrosion?
Click to expand...
Click to collapse
I have done a factory reset numerous times from both the /settings/privacy/reset, and from booting it up holding the volume keys and doing a reset that way.
And I have had my phone since day one in a Ballistic Hard Core Series case, I take it out once a week to ensure its clean and free of dust/moisture (I work in construction so I try to keep it a clean as possible.) and my phone still looks like its brand new.
Thanks for the response though,
Update:
So just as an update for anyone out there who may be able to assist me with this very annoying issue, the Phone is still doing the same things, and since the last post i've also replaced the battery to see if for some strange reason it might help.
But to no avail.
As well I dont think i mentioned that this phone is rooted. I want to try unrooting it to see if that will correct the issue, but with not being able to connect the phone via usb to the computer, I have NO IDEA on how I can accomplish this. Any help???
I didnt root or unlock it myself.... im pretty sure i wiped all data before flashing the rom i have on there now, but i cant remember for sure....
seems to be the only way to truly fix my extremely messed up WIFI situation... (wifi kills my phone completely... regardless of whose internet as i tried my neighbours and got the same error). i did a restore to last year but it only fixed it for a day... if im gonna restore to a year ago again, i figure i may as well do a full fresh install, since its crapping out still anyway
i have something called superuser (i know is root access), and something called stk which ive read is sim toolkit, in "system/app" they are both apk's. "superuser.apk" and "stk.apk"
also, will my custom recovery be gone? as far as i remember that is how i flashed my ROM last time... but its been so long i cant remember...
Let me try helping since myself new on forums:-
There are two types of phone resets available- 1.Factory wipe from settings of phone/from custom recovery (cwm/twrp) or 2.Complete wipe performed such as in upgrading os version of android (like i did lollipop from jellybean). The complete wipe is done in custom recovery only under mounts and advance option in cwm and then wiping cache,system,data and everything else. If you do so,you will be losing everything installed in your phone EXCEPT Root and Custom recovery.
Back to your question, if you perform factory reset,NO,you don't lose root. If you do complete wipe from recovery,still you don't lose root of your phone UNLESS you fix the root on reboot.
Choose the reset carefully before installing any rom,read their steps,if they ask full wipe or just factory reset and dalvik cache.
Hope it helps.
Sent from my GT-I9300 using XDA Free mobile app
you cannot unroot yourself thru factory reset
Pawprints1986 said:
I didnt root or unlock it myself.... im pretty sure i wiped all data before flashing the rom i have on there now, but i cant remember for sure....
seems to be the only way to truly fix my extremely messed up WIFI situation... (wifi kills my phone completely... regardless of whose internet as i tried my neighbours and got the same error). i did a restore to last year but it only fixed it for a day... if im gonna restore to a year ago again, i figure i may as well do a full fresh install, since its crapping out still anyway
i have something called superuser (i know is root access), and something called stk which ive read is sim toolkit, in "system/app" they are both apk's. "superuser.apk" and "stk.apk"
also, will my custom recovery be gone? as far as i remember that is how i flashed my ROM last time... but its been so long i cant remember...
Click to expand...
Click to collapse
Factory reset WILL:
Remove all apps and their data
Contacts that are not on the SIM card
(In some rare cases) Pictures, music...
Factory reset WILL NOT:
Remove carrier unlock
Remove root (but may remove superuser app)
Remove the recovery
In case that superuser app is gone, just install that same superuser app from Google Play and update it if it asks to do so.
Ok, let me ask this, to ask if its even worth me doing....
last night i did the same restore to a year ago... except this time while i still had wifi i had downloaded both avast and AVG
I can with both now, and my phone says its clean...
but yet the problem is recurring now, and wifi, 4g, tethering..... basically any function that connects me to the world outside completely craps out my phone...
i thought the restore, and especially he restore and downloading antivirus would fix it, or at least be able to tell me WHAT the problem is... avast will scan the wifi network, but of course this test now freezes up just the same cuz it has to turn on wifi to do so.... while it was still working this test did execute just fine with no errors....
its as soon as internet is connected... for 3g or even my router, it will read it without the internet feed plugged in. but plug that in and it all goes to crap again. Id just hate to do a full fresh install just for it to all go to crap *again*....
ive scanned all computers on the router and those come back clean/no viruses... i tried i different router with internet, same error. i tried the neighbours connection.... same thing again.
this is really baffling.
so i feel more comfortable doing a factory reset....... but i guess im wondering is will it help me??? at all????
whatever this is is clearly not an infected device as some on another forum had thought.... something *else* is going wrong....
Pawprints1986 said:
Ok, let me ask this, to ask if its even worth me doing....
last night i did the same restore to a year ago... except this time while i still had wifi i had downloaded both avast and AVG
I can with both now, and my phone says its clean...
but yet the problem is recurring now, and wifi, 4g, tethering..... basically any function that connects me to the world outside completely craps out my phone...
i thought the restore, and especially he restore and downloading antivirus would fix it, or at least be able to tell me WHAT the problem is... avast will scan the wifi network, but of course this test now freezes up just the same cuz it has to turn on wifi to do so.... while it was still working this test did execute just fine with no errors....
its as soon as internet is connected... for 3g or even my router, it will read it without the internet feed plugged in. but plug that in and it all goes to crap again. Id just hate to do a full fresh install just for it to all go to crap *again*....
ive scanned all computers on the router and those come back clean/no viruses... i tried i different router with internet, same error. i tried the neighbours connection.... same thing again.
this is really baffling.
so i feel more comfortable doing a factory reset....... but i guess im wondering is will it help me??? at all????
whatever this is is clearly not an infected device as some on another forum had thought.... something *else* is going wrong....
Click to expand...
Click to collapse
Factory reset fixes all problems that were not made with root. You will not lose root either. For a total fix just wipe everything and reflash rom.
Right now im trying a different router, which doesnt have any windows XP machine plugged into it, and i made it extremely secure. even changed the default username and password to get onto the router itself (never bothered with the other one, the one i had been routinely using)... I did a complete reset of this router before even connecting to it with my phone, after it was secured. the other regular one still has everything else connected to it. this one is literally a separate connection, which i named "phone test" lol.
if it makes no difference, total fresh install is my last resort. if it *does* make a difference however... then something in my other regular router is messed up that cause my phones connections to freeze up - but that avast or AVG wouldnt detect (thats the only weird part)...
i even did a scan of my external SD card the other day, thats clean too.
time will tell, im approaching the 24 hour mark with this new setup. if by tomorrow its freezing up again, its not the router. but if its still working, ill have extreme suspicion that it was in fact, the router, probably something dealing with my XP machine thats plugged into it (well, normally anyway).
Time will tell...
im also trying to remember which apps i had updated before any problems started in case there are any corrupted updates i installed, without knowing it. (legit from play store, but still, ive heard that doesnt always mean totally safe, cuz anyone can make them)
Dude, wipe data, cache, system, reflash rom on your phone. BUM, problem fixed.
I still may, but i wanted to play around with the routers first to see if i could fix the problem.... that way id know i wouldnt be fully wiping for no apparent reason. if in a week or so things have been fine and i try connecting to the old regular router... than ill know its something on there infecting my phone... id rather not have a fresh install crapping out on me.
You can do a nandroid backup and then reflash everything. That way if you screw something up or the problem is not fixed you can restore in minutes.
Hi there.
I have a Sony D6603 where the screen has been broken. The phone starts up and you can feel it responding to commands, the screen backlight comes on but no text etc
My problem is this. The phone was stolen last month but a tip off allowed me to get it back. We know the culprit but he keeps demanding the phone back as he has important data on it. We said no we would give it to police. However the police say they cannot go thru the phone and that I need to get the data off to show them. This culprit is so desperate for the phone that he attempted to break in the house to steal the phone back!
Problems -
When connected to computer, it shows the phone as a drive but is blank
No way to turn USB debugging on (Is there a way of using some sort of recovery to get files off even though I cannot access the debugging screen to turn it on?
This is very important so any help will be appriciated :good:
This is hilarious
Have you tried enabling File transfer after plugging your phone in? The phone is shown bank when file transfer is not enabled.
1974darrenh said:
Hi there.
I have a Sony D6603 where the screen has been broken. The phone starts up and you can feel it responding to commands, the screen backlight comes on but no text etc
My problem is this. The phone was stolen last month but a tip off allowed me to get it back. We know the culprit but he keeps demanding the phone back as he has important data on it. We said no we would give it to police. However the police say they cannot go thru the phone and that I need to get the data off to show them. This culprit is so desperate for the phone that he attempted to break in the house to steal the phone back!
Problems -
When connected to computer, it shows the phone as a drive but is blank
No way to turn USB debugging on (Is there a way of using some sort of recovery to get files off even though I cannot access the debugging screen to turn it on?
This is very important so any help will be appriciated :good:
Click to expand...
Click to collapse
Can't you film yourself doing a factory reset then suggest they sue you for losing data on your phone whilst it was stolen.
I have actually had to do this with a Z3 with a dead screen. If it is encrypted however you will have no luck so don't even try as it will force a factory reset and you lose everything.
Use this to install TWRP recovery: http://forum.xda-developers.com/z3/general/recovery-root-mm-575-291-lb-t3435214
Follow the OP exactly and you will have recovery.
Boot to recovery (when rebooting press the down volume key at the first green light) and then use adb (TWRP now has this) to command TWRP to commence a data backup: http://www.pocketables.com/2014/10/using-twrps-new-adb-interface.html
(or if you can just extract the data with adb directly this will also work, but I don't see it as a command.)
As far as I know if you use flashtool and TWRP you won't need to use the screen and with TWRP's adb interface you should have more luck getting the data.
Good luck - careful when you get the data that you don't break any weird laws for looking at it. Might be a breach of his privacy blah blah. Anyway he's very stupid for using a stolen phone for sensitive data....
Hi all, my mom has an Motorola Moto G3 phone. Have noticed many weird things happening on the phone since yesterday.
The notification panel won't slide down. Also, no notifications are displayed in the notification bar, even when there are notifications, like receiving sms or messages on Whatsapp.
The phone has a swipe lock screen. But, the lock screen won't work, even though it shows in Security settings, that there is one.
Calls are being made from the phone, but no calls are being received. For example, if I call the phone, it says that the person is busy and the connection ends. My brother had also tried calling... same thing.
No apps can be downloaded or updated from the Play Store.
I tried to connect the phone to the PC, but, since I cannot slide down the notification panel, there is no way to change the connection mode to transfer data.
I should mention that the storage on the phone was getting close to being filled, and the phone was showing the warning that storage was less and that some of the functions might stop working. So, are these things because of that?
But, I did delete a lot of photos and videos and uninstalled apps, and now there is sufficient storage for the phone to run properly, but it still doesnt work, and these weird stuff are happening.
I suspect from the weird behavior that there might be a virus. Is that so?
What do I do? How will the phone return to sanity? How do I backup the data... if the solution is to factory reset the phone. There are important photos and videos and whatsapp data which I would like to save before performing a reset.
Any help will be appreciated.
A lot to cover there.
First Long press the power button whilst the phone is on.This will reboot to Safemode.See if you can now use a USB Data cable to backup what you need to your PC/Laptop/Tablet.
Note:Some USB cables are,"Charge Only" so check the USB cable is Data transfer capable.
Then if you have a Google account and are connected via Phone data or WiFi go Settings/Accounts/Google and untick and re-tick all sync options to make sure all your Google stuff is updated.
Then do a,"Hard Reset/Factory Restore.
Just put Moto G3 into youtube with the words Hard Reset,
https://www.youtube.com
Although a Hard reset seems like a big move I do one at least a couple of times a year as a kind of 10,000 mile service for my Android phones even if they are running well and it clears out all the junk I tend to accumulate and keeps them slick,fast and problem free.
HTH
Thanks a lot for your reply. Your post comes as a lifesaver.
I took a backup of the data by transferring stuff on to the SD card and then transferring the data from there to the computer.
I had booted in safe mode, but there too the phone showed same behavior. I also noticed that the home button, or the task manager button were not working too.
After taking the backup, I also changed the password for the Gmail account for security, in case the mobile was somehow compromised.
Then I wanted to do a factory reset, but the button seems to be greyed out, and there seems to be no way to perform a soft factory reset. So, your post comes at the nick of time to save me, as I was thinking what to do now. Thanks a ton!
Performed a hard reset of the phone, and the phone is working fine now. Everything is normal.
What might be the reason for such behavior though?
Not being able to lock the phone, install/update apps, factory reset... all this makes me think if it was some kind of malware.
Another reason I can think of is that the storage got full, and so these strange stuff started, but it should go back to normal when stuff was deleted and sufficient storage became available. Still, doesnt explain why lock wouldn't remain.... and other stuff. Really weird.
Modern,"Smart Phones" are very complex computers.With so many apps on them that get updated some updates don't always play nice and mess up the phones.You could spend hours tracking down a single app that might be a cause of a problem.
As you say as well the the storage on the phones might well have got clogged up with old Temporary data that has not been cleared out as it should.
For future reference another trick is to wipe the Cache partition from Recovery mode.I would have suggested this first but as you said space was running out it's best to have a clean start
Yes, it was good to have a clean start with the phone.
Thank you for that trick to wipe the cache partition from Recovery mode. Will keep that in mind.
Thanks a lot again.
Some weeks ago my phone developed a strange behavior. Very often, but not all the time, when I plug it in to recharge, it doesn't start charging unless I restart the phone.
My son suggested rooting and replacing Samsung android with Google android.
Any other suggestions?
Try in safe mode to rule out a 3rd party app.
Any new apps added or uninstalled when this started? If one was uninstalled it may have altered hidden user settings.
Try clearing the system cache from the boot menu.
Try a hard reboot by pressing the power button until it restarts.
It may be hardware, C port pcb. Try gently cleaning it with a clean toothbrush. The C port pcb can fail in a number of ways.
Regardless of the cause this isn't a good reason to root. Factory reset if you can't find it although it's far better to find the root cause. If you suspect malware a factory reset is in order.
Backup all your critical data now in case the problem escalates and obviously before a reset.
It's also very remotely possible the firmware was corrupted, reflash to stock rom if a factory reset fails. A Samsung Experience center at Best Buys can probably help you if you can't fix it. They have advanced diagnostic tools and can also reflash it.