Missing videos and photos - HTC U11 Questions & Answers

Hello I have a problem with my HTC U11 build 2.33.401.19.
I noticed that sometimes some photos and some videos disappear from the memory of my phone, as if the file was corrupt.
Yesterday for example I made some videos and some photos and if I open Google Photos I see only a gray preview and I can not open them anymore.
If I open a file manager those videos and those photos do not appear in the list.
I don't know if it is connected, but if I open a file manager I have two DCIM folder with the same files inside, as if it were duplicated.
Has anyone encountered a similar problem?
How can I solve?

Hello,
Has this been an issue with your U11 for awhile or is it a relatively recent problem? I ask because I had the same issue with my U11 only a couple months after I purchased the phone, I've owned mine since July 2017. Do you use the htc app Boost+? What I discovered was everytime I would use Boost+ specifically the cache cleaner function, that is when I would notice missing video files from my phone. Honestly I cannot say for certain that the htc app was casusing this problem, but when I suspected it being the culprit I removed the app from my U11 and have not had anymore problems with missing video files.
Unfortunately now my U11 is dead, will not charge... I replaced the charging port board and still will not power on or take a charge! Been dealing with this problem for about 3 weeks now, VERY FRUSTRATING!

Related

[Q] Hidden Pictures in Camera Roll

I'm having this problem on my Titan II but I saw this was a question asked in the HD7 forums a year ago and no one answered, so I figured this may be a general bug.
I was on vacation, taking a lot of pictures, when suddenly, any new pictures taken were not visible in the camera roll. I figured out that the pictures were still being saved to the device because I saw my storage space still going down so I kept taking pictures in hopes that I'll still be able to retrieve them.
I finally got home today and when I synced with Zune, all of those pics that are not visible in the camera roll were retrievable and synced back to my collection on my laptop. The weird thing is, NOW when I take a picture, it's being saved to and is visible in the camera roll. This is after performing a "Reset Camera" in the settings and a regular phone reset. Also, when I try to send the pics BACK to my phone, it doesn't sync because Zune says they already exist in my camera roll.
Has anyone else experienced this and how can make those pics visible in my camera roll???
Nobody's had this problem at all?
My workaround was to upload the missing pics to my SkyDrive and view from there, but it'd still be nice to have them in my camera roll.

Google Camera freeze

Hello all,
I recently got a brand new Nexus 5, 16GB.
Since today, when starting the Google Camera, the app freezes for 5-10 seconds, which is pretty annoying.
I already tried:
- other camera apps from the Play Store, they work fine
- deleting app data
- reinstalling the Google Camera app
Do you have an idea how to fix it?
I would first like to try fixing it without a factory reset.
Edit: opening the camera via hangouts photo shortcut works flawless.
Regards
So I actually solved this, just in case someone has the same problem.
It seems like the +1000 Photos in the DCIM/Camera folder caused this to happen.
Moving them to another folder and starting with a clean photos folder worked well.
I still wonder why this happened, I pulled the photos straight from my N4 where I never had these kind of problems.

XZP camera crashes the phone quite often

Hi,
Does anyone have an issue with XZP camera app? The camera app randomly crashes the phone quite often. I tried to clear the cache, make software repair and non of those options solved the problem. There was no issue in safe mode but maybe I didn't run the mode long enough to simulate the problem. I run 45.0.A.5.1 firmware version. No new update available for my version yet.
I have this problem too. Everytime I access camera from 3rd party app (E.g. Facebook, instagram, Manual Camera) My phone is unresponsive for minutes. Access camera from shutter button while phone is sleep can also cause this too.
Now I avoid this issue by took pictures with sony camera first and then browse it from 3rd party app.
But I experience the issue when I start the camera via hardware button also via original app shortcut
I have this problem as well, it doesn't happen every time but it happens often when I open the camera, the phone freezes and reboots. Does yours reboot or do you just force stop the camera app?
Yeah exactly, the phone reboots. How did you solve the problem. I tried to contact the Sony support but they recommended common procedures like clear cache and software repair (factory reset). None of those solutions helped at all
What model number do you have guys?
Sent from my G8142 using XDA-Developers Legacy app
I have G8141.
I also tried to find solution on Sony support forum but no one from the support team isn't interested:
https://talk.sonymobile.com/t5/Camera/Xperia-XZ-Premium-Camera-crashes-phone-often/td-p/1235611
Does anyone know if this is being seen on all firmware? I have the G8142 with Hong Kong firmware, I haven't heard my wife mention this issue and she has the G8142 with the US firmware.
I have a Germany Vodafone firmware having this issue
I've got the same problem on my Z1 compact. It comes with the braodcom security patch almost 2 weeks ago. Phone runs hot, freezes, reboots or needs to become rebooted.
Looks like there's no suggestions or solution so far. The best would be to flash another version of firmware. But since Munjeni has been banned there is no guide how to flash 2017 models and where to download the latest version of the flash tool. Any idea?
The problem seems to be solved after the last update 45.0.A.7.120. No camera crash past 3 days!
Today the camera crashed again So unfortunately the issue has not been solved!
nuficek said:
Today the camera crashed again So unfortunately the issue has not been solved!
Click to expand...
Click to collapse
i think the problem is not with camera app or software. please use in safe mode. if it is yes we can think its because of software. but my think is its because of 3rd party app. please try to think and uninstall the software's what you installed in latest.
i think this is the solution. not because of the camera app or Sony software issue
I got the same answer from Sony support. Since it's occasional bug it is very hard to find out which app can cause the issue. I tried to unistall most of apps. But sometimes it's very often and sometimes it takes 1 to 2 days to crash the camera. Should I only look for app with permision to camera or it can be any app even not using the camera?
i have this issue too, i got the phone like two days ago and i'm upset about this issue.However i tried yesterday to remove the sd card to see if it will help resolve the problem will my phone haven't crashed yet, it may be the source of the problem.
SomaCruz97 said:
i have this issue too, i got the phone like two days ago and i'm upset about this issue.However i tried yesterday to remove the sd card to see if it will help resolve the problem will my phone haven't crashed yet, it may be the source of the problem.
Click to expand...
Click to collapse
Interesting you say this as I was having issues with my SD card when it was used for camera photo storage... My Lexar 1000x 128gb card would work for a few days, then photos would become corrupted and camera crashing began.. not long after, games started having issues and not loading and even after rebooting the phone and wiping the apps cache/data, it would still crash. So I pulled the card, full reset the phone, and zero issues ever since.
I recently bought a Samsung 256gb Evo Plus microsd, and after a few weeks, zero issues. all good..

S8+ Media Files Problem on WhatsApp

I updated over a month ago my S8+ to Oreo and this weird bug started.
When I try to open most of the media on WhatsApp it says "Sorry, this media file doesn't exist on your internal storage".
When I restart I get some of the media back but not all of it.
I don't use an SD Card.
On the Gallery app some pictures shows up as a gray box with an exclamation mark, I'm not sure if it's WhatsApp only.
Has anyone experienced this bug? Has anyone been able to fix it?
I have encountered a similar issue since yesterday on video files. Some of the downloaded videos that had no issue started showing error (file doesn't exist) and then the file icons completely disappeared. Today I downloaded more videos that disappeared only a few minutes after download. Strangely the videos that disappeared yesterday came back. I have never encountered such an issue with galaxies before. Very very strange. Anybody with any advice?
Still hoping to get help with this guys, I've switched roms twice now (clean flashes) and it's still consistently happening

No Sound on video recording

Went to a gig last night, tried to record some of the songs, got back today and none of them have any sound at all on the videos, anyone have any ideas why this could be
Did you play the videos on the phone or on a PC ?
I sometimes get a very low sound level on the PC while the sound is normal on the phone, depending on the phone used to capture the video and the software to play it back.
There have been a couple of reports of the same problem on a German Android forum. They said the for the last few weeks theyve been having trouble with recordings of all sorts, while speaking on the phone still works. After a restart it's all back to normal for some time but then the problem returns at some point. Sounds to me as if either an app or system update contains a bug of some sort...
have the same problem for about 3 weeks.
even with the C72 now no improvement.
very annoying the whole
In there forum I mentioned someone said according to Oppo Google Assistant is the culprit, it somehow blocks the microphone which is also why the OK Google command still works while sound recording does not. Try deleting the Google App's data and cache and then it should be gone. Should it be back after a while then the app will probably have to be fixed by Google, only way around this in this case probably is deactivating the assistant until the issue's been fixed.

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