(Help)Hard bricked U11 - HTC U11 Questions & Answers

Never thought I would run into this moment that I need to ask for help on the forum, but I guess this is my last hope.
Here's the story:
I was on Oreo firmware and thinking of going back to Nougat because there are some apps only work on Nougat at this moment and I overall prefer Nougat design.
My phone was on S-off so I thought it would be perfectly fine for me to just flash Nougat firmware then flash the Nougat rom I desired like the good old days.
So then I launched Sunshine app, passed the compatibility test and the phone rebooted to download mode with S-off shown, everything was working fine so far.
And here was the problem happened, I typed in the command"fastboot flash zip firmwareXXX.zip".
Terminal showed error needs to reboot and flash again immediately as normal, the phone rebooted but never come back to download mode.
Now it only stays on black screen, if I tilt the phone a bit I can see the backlight glowing.
I've tried hard reset by holding power and volume down, it will reboot but still stays on black screen, neither system nor bootloader is accessible.
Even plugging to the computer detects nothing, not even QHSUSB_BULK mode.
However, the phone is able to charge though, I hook up the usb cable with a digital meter and it shows 5 volts and 0.5 amp.
I'm running out of solutions, I've searched through the entire forum and see no one has the similar experience.
This is the first time I hard brick a phone, been a loyal HTC user since good old Desire HD days.
If anyone has experience or solution for this, a kindly help is appreciated, thanks!

shasen1235 said:
Never thought I would run into this moment that I need to ask for help on the forum, but I guess this is my last hope.
Here's the story:
I was on Oreo firmware and thinking of going back to Nougat because there are some apps only work on Nougat at this moment and I overall prefer Nougat design.
My phone was on S-off so I thought it would be perfectly fine for me to just flash Nougat firmware then flash the Nougat rom I desired like the good old days.
So then I launched Sunshine app, passed the compatibility test and the phone rebooted to download mode with S-off shown, everything was working fine so far.
And here was the problem happened, I typed in the command"fastboot flash zip firmwareXXX.zip".
Terminal showed error needs to reboot and flash again immediately as normal, the phone rebooted but never come back to download mode.
Now it only stays on black screen, if I tilt the phone a bit I can see the backlight glowing.
I've tried hard reset by holding power and volume down, it will reboot but still stays on black screen, neither system nor bootloader is accessible.
Even plugging to the computer detects nothing, not even QHSUSB_BULK mode.
However, the phone is able to charge though, I hook up the usb cable with a digital meter and it shows 5 volts and 0.5 amp.
I'm running out of solutions, I've searched through the entire forum and see no one has the similar experience.
This is the first time I hard brick a phone, been a loyal HTC user since good old Desire HD days.
If anyone has experience or solution for this, a kindly help is appreciated, thanks!
Click to expand...
Click to collapse
Have you held the power and volume down button both together for exactly 1 minute,
I have a u11 that took for ever to reboot with corrupt os youll notice the capacative buttons start flash if its doing something or going to reset after about 30 seconds if not and nothin happens
Take the backing off and unplug the battery,
To do this heat the backing up with a hair dryer and get some really fine guitar picks, work your way arround slowly, in my case the U11 was not glass backed only plastic and was original backing ive heard they are glass now though so be careful,
Now with the backing off and exposed, take all of the 5 or 6 screws out from the plastic ariel cover with NFC chip attached (chip is gold bend it up off battery it is not glued down)
Then from the left of the device at the bottom of the plastic cover with ncf chip on it you should see a slight gap where the vibration motor is located and sits
Get a rounded pair of tweezer and insert just the tip into the opening and very carefully pry it up, it make take a while as some of the adhesive from the backing will be holding it down,
After that is off you have now exposed the devices PCB,
From the battery youll see the connector making its way to the PCB port disconnect it and reconnect it now try to boot directly to download mode with
Power
Volume down
Both at the same time, if this did not work the disconnect the battery again and wait 24hrs for the static electricity to disperse and try again, had this work on a completely frozen unresponisve evo 10 and u11 + and also my U11
Still no luck id say the emmc on the board has gone haywire either that or possibly one of the thermal transistors has blown in which youll see either black and burnt or white and powdery,
Im a phone tech you shouldnt have any problems doing all this just take your time,
Good luck mate

Matty1993 said:
Have you held the power and volume down button both together for exactly 1 minute,
I have a u11 that took for ever to reboot with corrupt os youll notice the capacative buttons start flash if its doing something or going to reset after about 30 seconds if not and nothin happens
Take the backing off and unplug the battery,
Click to expand...
Click to collapse
I've tried holding volume down and power buttons both for around 5 mins, no capacitive button blinking.
However I can tell the phone reboots several times during the procedure by seeing the backlight goes black and light up.
And about the reconnect battery route, I guess I'll just do it anyway, since the repairing price might be the same as buying a new one.
Thanks for the reply, mate!

shasen1235 said:
I've tried holding volume down and power buttons both for around 5 mins, no capacitive button blinking.
However I can tell the phone reboots several times during the procedure by seeing the backlight goes black and light up.
And about the reconnect battery route, I guess I'll just do it anyway, since the repairing price might be the same as buying a new one.
Thanks for the reply, mate!
Click to expand...
Click to collapse
Sounds like the logic board is trying to initialize but there isnt sufficient power to boot it,
its kinda like when you take the battery out of a phone then plug it on to charge without a battery and there is nothing but a lit up black screen and nothing else happens as theres not enough power to boot, this sounds the same to me as there are no red or green light after the orange when plugged in,
Get a hair dryer and heat the back of the phone up a few times and then plug it into charge to see if you cant boost the cells back to life, do this a few times,
If no change id most certainly suggest removing your back cover and unplugging and replugging the battery, once unplugged leave it for a few minutes, then plug back this will refresh the chips (especially emmc as this contains your entire system and bootloader, including download mode, RUU mode)
as soon as battery is reconnected plug it in on charge and try to boot it to download mode straight away also look for any change in the batteries light colour and any blinking,
the orange light when first plugged in is normal but should blink once or twice only then change to a solid red for discharged and charging or solid green green when near on 100% charged
If the above does not work disconnect the battery for 24 hours and try again, this will fully drain any static electricity in the device that may be lingering,
If still nothing after the 24 hours buy an OEM battery from ebay and install yourself, once you have the back cover off youll see the battery takes up 3/4 of the phones actual internal size,
Same as the back cover get your hair dryer place a shamwow or thick cloth over the PCB board then heat the battery up (NOT TO MUCH THOUGH only so its hot to the touch), then with the really thin guitar picks again (they should be bendable easily and flexible) work your way around the battery to cut through the adhesive securing it down,
CAUTION be very very careful the adhesive is strong keep the battery heated at all times to avoid pericing the battery and or damaaging the lcd as this is what its secured to, just take your time and work slowly do not force it out, once all the adhesive is cut it will remove easily by using the guitar pick insert between battery and housing and gently turn the pick from left to right and will pop out, (you will see the battery move when using pick from left to right if not you havent cut the adhesive properly work around the battery once again until you get movement from it)
Sorry for the long reply haha but dont send it to htc they are absolute rubbish hope this helps ive tried to be as detailed as i can its actually alot harder trying to explain it than it actually is to do it

Matty1993 said:
Sounds like the logic board is trying to initialize but there isnt sufficient power to boot it,
its kinda like when you take the battery out of a phone then plug it on to charge without a battery and there is nothing but a lit up black screen and nothing else happens as theres not enough power to boot, this sounds the same to me as there are no red or green light after the orange when plugged in,
Get a hair dryer and heat the back of the phone up a few times and then plug it into charge to see if you cant boost the cells back to life, do this a few times,
If no change id most certainly suggest removing your back cover and unplugging and replugging the battery, once unplugged leave it for a few minutes, then plug back this will refresh the chips (especially emmc as this contains your entire system and bootloader, including download mode, RUU mode)
as soon as battery is reconnected plug it in on charge and try to boot it to download mode straight away also look for any change in the batteries light colour and any blinking,
the orange light when first plugged in is normal but should blink once or twice only then change to a solid red for discharged and charging or solid green green when near on 100% charged
If the above does not work disconnect the battery for 24 hours and try again, this will fully drain any static electricity in the device that may be lingering,
If still nothing after the 24 hours buy an OEM battery from ebay and install yourself, once you have the back cover off youll see the battery takes up 3/4 of the phones actual internal size,
Same as the back cover get your hair dryer place a shamwow or thick cloth over the PCB board then heat the battery up (NOT TO MUCH THOUGH only so its hot to the touch), then with the really thin guitar picks again (they should be bendable easily and flexible) work your way around the battery to cut through the adhesive securing it down,
CAUTION be very very careful the adhesive is strong keep the battery heated at all times to avoid pericing the battery and or damaaging the lcd as this is what its secured to, just take your time and work slowly do not force it out, once all the adhesive is cut it will remove easily by using the guitar pick insert between battery and housing and gently turn the pick from left to right and will pop out, (you will see the battery move when using pick from left to right if not you havent cut the adhesive properly work around the battery once again until you get movement from it)
Sorry for the long reply haha but dont send it to htc they are absolute rubbish hope this helps ive tried to be as detailed as i can its actually alot harder trying to explain it than it actually is to do it
Click to expand...
Click to collapse
hello buddy thanks for this help, i have the same problem as the OP, i followed your instruction now i have an orange LED light up but no change, i dont know if i can access download mode or not cause my screen still black. tried htc_fastboot flash recovery but it done with FAILED not allowed on PRODUCTION device.
what should i do now, please help me, and sorry for my bad english. Thanks a lots

Related

[Q] Completely unresponsive Xoom

I've got a 4G Xoom, that I bought new about 13 months ago. It's been great to me so far. I had it rooted and was running CM 9 on it and had been doing so for about a month without any issues.
Yesterday, it was plugged into the charger and I happen to glance at it and it was doing some strange things with the screen, flashing on/off, black lines on part of the screen. I powered it off and left it alone for an hour or so.
Since then, it's been completely unresponsive. I've tried Vol Up+Power button countless times without it working. The charge light (white) came on briefly while plugged in, but then went off, never to return. The only reaction I can get is that after holding Vol up+Power causes an orange light next to the front camera to blink twice. That's it.
Any suggestions? Is it completly dead?
danman7 said:
I've got a 4G Xoom, that I bought new about 13 months ago. It's been great to me so far. I had it rooted and was running CM 9 on it and had been doing so for about a month without any issues.
Yesterday, it was plugged into the charger and I happen to glance at it and it was doing some strange things with the screen, flashing on/off, black lines on part of the screen. I powered it off and left it alone for an hour or so.
Since then, it's been completely unresponsive. I've tried Vol Up+Power button countless times without it working. The charge light (white) came on briefly while plugged in, but then went off, never to return. The only reaction I can get is that after holding Vol up+Power causes an orange light next to the front camera to blink twice. That's it.
Any suggestions? Is it completly dead?
Click to expand...
Click to collapse
Open up the back take the battery out, put it back in.
Mjamocha said:
Open up the back take the battery out, put it back in.
Click to expand...
Click to collapse
Given that it's sealed, how is this done? I hadn't even considered cracking the case.
danman7 said:
Given that it's sealed, how is this done? I hadn't even considered cracking the case.
Click to expand...
Click to collapse
You may not need to remove the battery as several people have reported success with just slipping some paper between the contacts for 30+ seconds. You will need to open it up though and here's a post with info and pictures to guide you through that: http://forum.xda-developers.com/showthread.php?t=1578365
On edit: here's another thread with good info for you http://forum.xda-developers.com/showthread.php?t=1528706&page=3
Good luck.
Well, I did the paper under the battery terminals for 15 minutes and still no joy.
One item of note is that when I plug the charger in, I'm not getting a white (or green) light. At least not much of the time. Occasionally, I can wiggle the plug a bit and it will light up, but I'm not getting to green at all.
I can put a multimeter on the battery leads, does anyone know how many volts/amps I should be reading?
Are we sure that its not just a crap connection with the charging plug. It is a wimpy little pin and my Xoom needs me to do a rain dance to get it to charge. I have to plug it in, wait a few seconds and then the white light comes on , but only if the wire is flipped back over the top of the screen. Another thought is I use Tiamat ics and there is an option to have the light on or off during charge and I think it is set to off as default, maybe you didn't set that up. I would bet its something stupid and you just need to keep playing with the wire and see if you can get it on. Good luck.
Sent from my Xoom using XDA

Won't power on

My myTouch worked for a really long time, even while overclocked. Today, when I was playing a game (Minecraft) it gets much hotter than normal. So I place it on my fan, just a floor fan, to let it cool down. Once it's cooled down, I resume my game. Out of nowhere, it just freezes and shuts off, then restarts, then turns off again once the BIOS splash goes away. It doesn't power on until I press the power button, then it only runs the BIOS splash and shuts off again. I try again, and it powers on to the boot screen, and then it shuts off again shortly after. I try it again, then just BIOS. And yet again, then a successful boot after letting it charge for about 10 minutes. I take a shower and when I come out it works fine, but 10 seconds into use, while I pressed the Bluetooth notification drawer widget button, it freezes and shuts off. From here on, it won't power on at all. I plug it into computer, nothing. All that works is the dim red LED on the trackpad. I press the power button, trackpad light turns on for a few seconds, then off. I press again, turns on for a second then off. When I hold the power button, the light is on and blinks every 10 seconds. No key combos work. Charge light does not come on when plugged in to either computer or wall charger. Any fix for this?
Not a fun situation, very possible your emmc is fried but there is a chance its just the battery. Let it charge overnight and if possible test a new battery
But there is a high likelihood you're going to need a new logicboard
If you're after a new device I do have a few oneplus one invites left...
Best of luck!
demkantor said:
Not a fun situation, very possible your emmc is fried but there is a chance its just the battery. Let it charge overnight and if possible test a new battery
But there is a high likelihood you're going to need a new logicboard
If you're after a new device I do have a few oneplus one invites left...
Best of luck!
Click to expand...
Click to collapse
I have a very similar problem, i recently came across the mytouch 4g slide in the closet and remembered that it died due to charging overnight, 2-3 years ago lol, well the phone still does what it did after it died, no vibrations screen etc, the only sign of life is the two red lights one at the top left of the screen and the trackpad, could this be just the battery that got fried that night? Should of gotten this fixed those years ago but just got a new phone instead.
Possible but could also be a sign of a bad logic board
I have an extra one if any of you want it, not selling it, I can just mail it to ya, PM me about it, whatever. It's got moderate chips and dents, but works fine except sometimes the soft keys don't always work and you have to restart the phone. It has the latest CWM recovery and the latest 4.4.4 ION ROM. No SD card ships, but baseband and all wireless works, but uh, it's SIM locked and S is still ON. Bootloader is unlocked. I'll give you an extra screen and an extra battery, too.
I fixed the one I posted this thread about after I realized I could buy a new motherboard directly from HTC with a few hidden strings pulled (I'm just that special) and before that I ordered the one I'm talking about now that I'm trying to get rid of on Amazon.
So, yeah. best way to fix one is to get a new motherboard, the one from HTC's old stock warehouse that I got took a week or so to ship, and I cracked the casing opening it and almost ripped a connector ribbon, and I also think that this phone surpasses the G1 as the most mechanically intricate device I've disassembled. I've done a few, but man, this blew the top.

Shocked the board

I was removing the inner plastic of the phone and accidentally shocked the board in this area. After that I can't charge my phone or see any display although I see Google pop up a few times with the digitizer flickering. Now without that battery I can hit power and it would vibrate. But other than that I can't see anything.
Here some pictures. Is my phone dead? I tried changing the USB charging ribbon L piece but that didn't work out. Wasnt OEM and poor fitment.
Cant post the image
Here it is
i67.tinypic.com/2mebnth.jpg
Without the battery I can power and it would vibrate without nothing on display. With battery it does nothing. Although I saw a red light briefly. I can NFC charge it. But won't power still. Not sure if I should spend any more money on this used banged up $80 n5.
Nonono8 said:
Without the battery I can power and it would vibrate without nothing on display. With battery it does nothing. Although I saw a red light briefly. I can NFC charge it. But won't power still. Not sure if I should spend any more money on this used banged up $80 n5.
Click to expand...
Click to collapse
Which part of the phone is or board is it linked to. Also I did anther experiment without the battery back light comes on see grey if I tap the online I see pixelated rainbow or TV black n white lines. Weird..
The area that you are pointing to has the battery connector right beside it. It could be the battery or the board.
audit13 said:
The area that you are pointing to has the battery connector right beside it. It could be the battery or the board.
Click to expand...
Click to collapse
Question even without the battery wouldn't the phone turn on and work as normal without the battery?
I've never been able to get an N5 to boot without the battery being connected, even an almost dead battery would allow the phone to boot as long as it is connected to a charger.
Well oh well thought I had a chance to fix it when the backlight and the phone would power on with 99% no display. Battery seems to charge through NFC but what's odd is that with the battery I can hold power nothing happens. Without battery it vibrates and I think it boots up but I'm not completely sure. I'm guessing because I would go into recovery and I can feel it vibrate once going into bootloader second time I hit the power button then it vibrates again. I think first option is to start
Nonono8 said:
Well oh well thought I had a chance to fix it when the backlight and the phone would power on with 99% no display. Battery seems to charge through NFC but what's odd is that with the battery I can hold power nothing happens. Without battery it vibrates and I think it boots up but I'm not completely sure. I'm guessing because I would go into recovery and I can feel it vibrate once going into bootloader second time I hit the power button then it vibrates again. I think first option is to start
Click to expand...
Click to collapse
Don't worry, it can be fixed. I just fixed mine yesterday after spending 2 days contemplating buying a Nexus 5x due to this one being broken. For a few days my mic wasn't working then I realised that pressing hard just below the camera hump got it working again as you can see in the link below I replied with my solution, I suspect the problem isn't the long connector on the left but maybe a loose component behind it on the other side of the mainboard. I jammed some folded paper behind the board and now it works fine. Jamming it in front of the board worked but from time to time the screen went off and I had to reset the phone for it to work again.
ifixit.com/Answers/View/169556/Screen+black+but+phone+works#answer242820
Check out the answer posted by Simps on 07/17/2015. I replied to his answer, someone by the name of Thaddeus Lee replied with a video too.
I hope this helps...

Unresponsive / Dead Phone - Any ideas?

So i recently picked up an XT1254 for a great deal. The phone is pristine, not a scratch on it. It looks brand new. It is totally unresponsive. If I plug it in the light on my charger turns from blue to green, telling me it's fast charging. But nothing from the phones LED. Also if I place it on a charging pad, color changes as well. I tried both options over night and still nothing. The phone does get warm (usual amount), leading me to believe it is charging the battery.
Holding the power button - nothing (no vibration, no moto logo, no LED responce)
Holding power + vol down - nothing ( = )
USB to PC - phone is not detected at all (I have ADB and current moto drivers installed)
I opened it up, and everything seems to be in order. No loose connections, no water damage. I checked the battery, and it reads roughly 2.5 volts across each pair of pins. Should it be reading 3.7-4 volts across each pair?
I unfortunately don't have another phone to check the MB, battery and LCD against.
I don't have a SIM installed in it, but I doubt it makes a difference?
Any ideas or advice would be greatly appreciated! Thanks-
alexacm said:
I checked the battery, and it reads roughly 2.5 volts across each pair of pins. Should it be reading 3.7-4 volts across each pair?
Click to expand...
Click to collapse
Quite low for li-ion/-poly, I don't think it ever sees 3v or under in normal circumstances. It might be well into "damaging the battery" territory at this point, and it should certainly be higher after charging it for a while...might be a goner.
Have you tried removing the battery completely and running it off the USB cord? I would expect it to, if nothing else, bring the screen up complaining of a bad/missing battery. That said, I've never tried unplugging mine to see what happens, so no real idea.
I would suggest trying to fabricate a factory cable (which would provide power directly, ignoring battery status), but I don't know if post-OMAP Motorolas are physically configured to use them. If they aren't, it'll do nothing at best and burn up traces at worst : \
Also, holding Vol - while plugging it in should bring the boot menu up, regardless of available battery charge (therefore serving as a quick test to see if the power button is the problem). But that might go out the window as well if the battery is deader than a doornail.
alexacm said:
I don't have a SIM installed in it, but I doubt it makes a difference?
Click to expand...
Click to collapse
It doesn't. When I fresh-install a ROM, I remove my SIM card to make sure none of my data gets used before I can turn various unwanted syncs/auto-updates off. The phone doesn't care at all, and nowadays Google isn't too whiny about a missing SIM either.
Hello guys.
Sorry for reviving an old thread, but I have similar problem with my Droid Turbo. During the replacement of the battery and speaker, I noticed oxidized resistors near the proximity sensor (which wasn't working since the purchase of the phone second-hand). I have cleaned the oxidized residue with ethanol and assembled the phone. After pressing the power button, the touch buttons light up and phone was vibrating every 20s but the screen was blank. So I disassembled it again to check all the connections but everything was fine. Since then, the phone won't even vibrate, just heats up a lot after holding power button. I have tried both batteries, speakers and also powering the phone without battery (only power cord connected). Both batteries are shoving around 3.8V.
Do you please have any suggestions how to fix the phone? Or should I assume that the motherboard died?
Thanks

Z3 No Power - history not known

Hi,
I got a Z3 which was described as having no power and just flashing red LED when power button is pressed, after being dropped flat on the floor in a gel case.
The phone is in good condition with no external cracks or breaks and the only damage is the USB connector flap doesn’t stay closed.
I decided to take a chance on it thinking maybe the battery connector had come loose or similar.
When the volume up button and power button is pressed it vibrates 3 times.
When the off switch is held it also vibrates - but not every time.
When charger is connected the red LED sometimes comes on for 5 seconds then goes out.
When trying an a stiff apple type micro-usb lead, a couple of times I got a solid red LED. I left it on charging for 24 hours but the LED remained red and it was still the same - no power.
So I suspected maybe the micro USB connector may have damage.
Not detected by windows or Xperia/PC companion.
Sony Mobile Flasher just says “Device disconnected”.
So I decided to open it up.
It had previously been opened up and possibly the battery changed as is had horrible double sided sticky stuff holding the battery in and the back cover to the battery - cheap shop fix to avoid getting the proper adhesive seal?
The battery connector seems loose and I couldn’t be sure if it was connected properly.
The battery voltage was about 2.70v so I was thinking maybe below what would be correctly detected.
I decided to boost charge the battery for a bit.
At 3.30v I put the battery back in but the behaviour was the same - maybe the LED flashed red a few times at various points.
Any advice what else to try?
You help much appreciated.
Thanks.
try removing the battery plug in the phone to your pc and start pressing the power button rapidly if it gives a green or a blue light then your is phone is ok it might just be a battery problem but if not
You are in a heap of trouble
In most Cases the red light only cames on when there is somthing wrong inside the phone
it can be easy as a battery replacement
Or worse like mine it can be an Power Management IC that is shorting out due to lose or bad connections
Hope this helps

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