I spent three hours at AT&T today attempting to get my new SHT-AL09 added to my account.
It is replacing the Sony Xperia Z3 Tablet Compact (SGP-621).
Quick background: for the five years i have been with AT&T and the five with Sprint prior to this i have never had voicemail.
When someone calls me either i answer or they hang-up. No message, no prompts...just ringing.
In July while in Huntington Beach i stopped by the AT&T store because my business phone was not connecting to the data network.
They swapped SIMs..."resolved".
Suddenly i was getting customers starting a conversation with "you know your vmail isnt setup" or "something is wrong with your line, i get prompted to enter a 10 digit vmail box"
After hours and multiple visits AT&T rep essentially called me a liar with "its not possible to not have a voicemail account setup...it could not have just rang"
--ongoing issue that has me close to changing carriers---
Today i go into the Bellevue store on my lunch break to add the SHT-AL09 to my account.
We take the SIM from my Sony, put it in the SHT and reboot.
Without any additional configuration 4G appears, AT&T appears and the rep places a successful test call to the SHT.
Thinking: Since a SIM card swap seemed to cause the voicemail setup to initialize perhaps with all the time spent trying to remove that a new SIM may help.
I suggest we insert a new SIM in the SHT.
The rep pops in a new SIM...reboot...nothing...no AT&T, no 4G...doesnt accept or place calls.
Three SIMs later we are on a call with AT&Ts 2nd level support (as 1st level gave up and escalated).
After three hours the woman says: "i know i am speaking Greek to you but your device is a tablet and doesnt not have phone capabilities...AT&T uses specific bands that your phone doesnt have." "Because it wasnt made in America and your ordered it from overseas it will not work on AT&Ts network"
Me: "1st, its insulting to assume i do not know what you talking about, especially when you clearly do not" "2nd: Name ONE phone made in America right now...just one. 95% of the phones on the AT&T network were made in China"
Finally i have a meeting and have to leave...i give up for the time and request my original SIM returned to my Sony so i can leave.
Oh, sorry: when we added the new SIM to the SHT it automatically voids the previous SIM. Cant be recovered.
Ok: put the new SIM in my Sony.
Hmmm....Sony doesnt work any more.
After another 45 minutes they finally get my Sony back online.
The day is over...i head home.
When i get home i swapped SIMs from Sony to SHT: BAM...Everything works.....or so i thought.
20 minutes later i get a call from an unknown number: My wife "did you do something to my phone? it stopped working around lunch time".
The jackasses at AT&T changed my wifes iPhone account into a tablet account...she had to go into the store to have it resolved, an hour out of her day.
So the phone that would never work on the AT&T network does.
The iPhone that had nothing to do with any of this was disabled.
Five hours with AT&T resolved nothing....15 minutes at home produced more results.
ok...done venting.
PS: the DC-Locker tool worked on the SHT-AL09 ...pretty straight forward.
Next Apo11ons reimage process!
Related
Where to begin. I have a Sprint TP2 that I have unlocked and flashed over to verizons rom and radio. All I need to do now is have it activated on verizon's network. I am getting multiple stories from them.
1. It has to be shipped out to a lab and it will be sent back 4-6 weeks later activated.
2. It's not possible, we only active Verizon phones. Your meid is not being found in your database.
3. Certain departments can add your meid to our database. We can't
4. We cannot activate sprint phones.
I was under the impression verizon had an open network? I'm at the point of frustration. Someone tried to add it to their DB and they said that it wouldn't take. Another person said the department that handles this is not open now and that I would be emailed on monday with a follow up. I now have the number for global activations if anyone needs it.
Can anyone share any hints or tips?
Thank you.
It can be done. People do it all the time. Verizon is just giving you a load of bull. The truth is their techs either don't know the answer, or they're just not allowed to give that info out. It seems like all you would have to do is flash a valid VZ ROM & radio, deactivate old phone, then fire up new phone and do *228 option 1. As long as the ESN is valid and not flagged for some reason, then it should work.
Someone else chime in here. Need more facts
It cannot be done....
Verizon does not allow other carrier branded devices on their network.. nor Sprint. You have to have a Verizon phone from their device list... The system will not allow it.. No manager overrides.. No magical digging.. It can't happen... Tough titties on the purchase.
This is what I'm talking about. . . Everyone has a different answer. I've gotten some parts of the company that say it can be done, while others say it cant. The lower tier tech support say it can't. The higher teir tech support say it can and gave me some numbers. But the dept that can do it is closed till monday.
It's just confusing. Can we get an answer from someone who works with verizon?
Verizon does have an open network. This happened just recently maybe 6 or so months ago. If I remeber correctly the quote I read, "If it has the hardware(CDMA with the TP2 has) it will run on our netwrok.
Make sure the ROM is set to CDMA and run the *228 option it should propt you for everythign you need.
teknotard said:
Verizon does have an open network. This happened just recently maybe 6 or so months ago. If I remeber correctly the quote I read, "If it has the hardware(CDMA with the TP2 has) it will run on our netwrok.
Make sure the ROM is set to CDMA and run the *228 option it should propt you for everythign you need.
Click to expand...
Click to collapse
It will not activate as the ESN is not in their database. I had a form, which was to be filled out, signed by your local Verizon store, then shipped with the phone to their "verification" center. Once they "verified" it they told me it would be added to their database. I decided not to jump through all the hoops though, since it was a TP and I now have a TP2 on Sprint.
Now I'm being told Sprint has a hold on the ESN, so I have to get sprint to release the ESN, then I'll be in business.
azyouthinkeyeiz said:
It cannot be done....
Verizon does not allow other carrier branded devices on their network.. nor Sprint. You have to have a Verizon phone from their device list... The system will not allow it.. No manager overrides.. No magical digging.. It can't happen... Tough titties on the purchase.
Click to expand...
Click to collapse
Thats a load of bull tbh. Sprint is an open device network. As long as your radio supports the frequency they will hook it up. You may have to do the legwork and read a few threads but Sprint nor verizon refuses to hook up a CDMA device. Ive done it myself many times. They will however refuse to support the device or insure it. Basicly you are on your own.
I just got a deal on a Sprint touch pro 2. Bought 2 for 350 cash. Gave one to my brother who is now using it on Verizon and myself on Sprint.
How the **** did he do it?????????????????????????????????
Does Verizon have online chat that pops up on their site?
I've found that the chat people many times seem to know more about what they're doing than people on the phone. But that may just be my experience with Sprint.
IT IS POSSIBLE. I own a Sprint Touch Pro I activated onto Verizon. Verizon employees will always tell you no. Verizon lies to you so you will only buy one of their phones. VERIZON WILL NOT ACTIVATE IT. YOU HAVE TO ACTIVATE IT YOURSELF by calling the phone number *228. When they automated call starts reading out your options press option 3. Then it will ask you for your 10 digit telephone number. Then it will ask you for your billing account password (usually 4 digits). Then the music should play for a couple minutes while your phone is being programmed. Then your phone will reboot and walah complete .
"unfortunatly we are unable to complete your request"
:[
Just to save you some time and grief “it will not work”. If the ESN/MEID is not in Verizon's Data base it cannot be activates. Take this case and point about the open network (Which by the way was ever really stated by the company as being in effect.) If you have and Alltel device it cannot be activated on a Verizon plan.
I understand.
JerseySprint said:
Thats a load of bull tbh. Sprint is an open device network. As long as your radio supports the frequency they will hook it up. You may have to do the legwork and read a few threads but Sprint nor verizon refuses to hook up a CDMA device. Ive done it myself many times. They will however refuse to support the device or insure it. Basicly you are on your own.
I just got a deal on a Sprint touch pro 2. Bought 2 for 350 cash. Gave one to my brother who is now using it on Verizon and myself on Sprint.
Click to expand...
Click to collapse
Um... I personally know to be a fact, being as I am a Sprint Repair Tech. There is no way to activate a phone onto the Sprint Network that is not on our list...
Nothing you say will make that any different.. Have a picture of this Verizon phone on Sprint??? Because I know its a load...
I have activated a Verizon Touch Pro on pageplus wireless, they use the nationwide verizon towers and data settings. Page Plus wireless does allow any ESN's to be inputted into their system. Google for more info.
wow. wow. wow. I feel your pain on this issue. all you need s to have the device loaded into VZW dmd(device management database). To do that you have two options: first. you can contact the open device ppl but doing that you'll have to send the phone out for 4-6 weeks. or two you can pray you find a way to contact the marketing team where they can load your meid into the database. after that you're set.
teknotard said:
If I remember correctly the quote I read, "If it has the hardware(CDMA with the TP2 has) it will run on our network.
Click to expand...
Click to collapse
you should take some memory pills because what you remember is very wrong.
read http://mobile.engadget.com/2009/01/06/verizons-open-hardware-compatibility-list-is-insanely-boring/ and http://www.dslreports.com/shownews/Verizons-Open-Development-Initiative-So-Far-Its-A-Joke-100102
For those of you out there that are planning on buying a Sprint Touch Pro to use on Verizon's network, the switch over instructions on this site are no longer valid. Go to the last few pages and you'll see why. The phone can NOT be activated on Verizons network any longer. The *228 option 3 hole has been plugged up. Apparently they figured out how to piss us off again earlier this week.
If you have a Sprint Touch Pro that's already on the VZW network, you're safe for the moment. Just don't attempt to switch phones and then try and go back to using your Sprint branded Touch Pro. It just flat out won't activate.
Some have rumored that they have been able to convince Verizon to add the ESN from their phone to the VZW database, but it doesn't sound like many have much success with it.
It can be done, I do it all the time via *228. You need to reprogram the phone with the correct EPST & MSL codes. A few times I've gotten a message saying the automated system cannot activate my phone and I was forced to talk to a rep to get them to activate it, but they usually don't give too much hassle.
I recently received my G2x back from LG for a faulty sim card reader and now it is still saying "invalid sim" with "MY" simple mobile sim. Now the crazy part is I used a simple mobile sim from a friend and it read it for a good 5 minutes allowed me to make a call and then it said invalid sim again.
When I called T-mobile they stated to me that apparently the phone was purchased on an installment plan and was never payed off and it is permanently blocked on the tmobile network. But as I mentioned before it allowed me to make a couple calls in a span of 5 minutes or so on the simple mobile network. So how can it make calls if it is blocked on the network?
So what can I do to make this work on the Simple Mobile network because it worked for a matter of 5 minutes before it went back to saying invalid sim card.
Would rooting the phone go and circumvent all that and allow me to use???
Please can someone help me figure this out cause everything on the phone works but I cannot seem to access the simple mobile network.
REM152 said:
I recently received my G2x back from LG for a faulty sim card reader and now it is still saying "invalid sim" with "MY" simple mobile sim. Now the crazy part is I used a simple mobile sim from a friend and it read it for a good 5 minutes allowed me to make a call and then it said invalid sim again.
When I called T-mobile they stated to me that apparently the phone was purchased on an installment plan and was never payed off and it is permanently blocked on the tmobile network. But as I mentioned before it allowed me to make a couple calls in a span of 5 minutes or so on the simple mobile network. So how can it make calls if it is blocked on the network?
So what can I do to make this work on the Simple Mobile network because it worked for a matter of 5 minutes before it went back to saying invalid sim card.
Would rooting the phone go and circumvent all that and allow me to use???
Please can someone help me figure this out cause everything on the phone works but I cannot seem to access the simple mobile network.
Click to expand...
Click to collapse
Sure based on what you stated. Pay T-Mobile for the phone and lift the restriction.
You need an unlock code. Pm jboxer.
http://forum.xda-developers.com/member.php?u=1710971
The phone is already unlocked.....I spoke to tmobile and they are telling me the phone is "EIP" and the apparently the person who owned the phone cancelled the account and never paid the phone in full they told me that the phone would be able to work if I opened a new account I went into a tmobile store today and attempted to do that and it did not work what so ever.... This has turned into a giant mess and I basically have a paperweight as a phone because no one at the tmobile corp seems to be able to help whatsoever... I've even inquired about speaking to a manager and the reps tell me the supervisor will have to call me back and still I have yet to receive a phone call. Mind you I've been a loyal customer prior for over 5 years and never was late with payments. It truly bothers me as a consumer that something simple like this cannot be resolved and to make matters even worse that no one can give me a solid answer and just a guess and a brush off. I apologize for the rant, but this has got to stop these large cell phone companies treat customers like blind stupid sheep.
REM152 said:
The phone is already unlocked.....I spoke to tmobile and they are telling me the phone is "EIP" and the apparently the person who owned the phone cancelled the account and never paid the phone in full they told me that the phone would be able to work if I opened a new account I went into a tmobile store today and attempted to do that and it did not work what so ever.... This has turned into a giant mess and I basically have a paperweight as a phone because no one at the tmobile corp seems to be able to help whatsoever... I've even inquired about speaking to a manager and the reps tell me the supervisor will have to call me back and still I have yet to receive a phone call. Mind you I've been a loyal customer prior for over 5 years and never was late with payments. It truly bothers me as a consumer that something simple like this cannot be resolved and to make matters even worse that no one can give me a solid answer and just a guess and a brush off. I apologize for the rant, but this has got to stop these large cell phone companies treat customers like blind stupid sheep.
Click to expand...
Click to collapse
This is getting confusing. This is not what you stated in your original post.
"I recently received my G2x back from LG for a faulty sim card reader". "When I called T-mobile they stated to me that apparently the phone was purchased on an installment plan and was never payed off and it is permanently blocked." Now if it is a phone received back from LG how did someone else come involved. Pay the balance due on the phone and lift the restriction. Or contact who you purchased the phone from for help.
Okay let me clarify when I first received the phone it stated on the phone "Invalid Sim Card" so everyone I got in contact with told me to send in the phone to LG for repair for having a faulty sim card reader.
I did this and received the phone back and documentation from LG stating that they fixed the sim card reader and that it was fully functioning with a tmobile sim card.
Now when I inserted my sim card from simple mobile it was still reading "invalid sim card" so I contacted Tmobile and they stated to me doing some research that the account was being blocked due to the device being purchased on an installment plan or "EIP" as they call it and never being paid off in full.
So I asked them what can I do as far as lifting the restriction off the account and removing the IMEI block so the phone will function.. And they told me I could do nothing because the phone is listed under another persons account and they have to pay it off before the block will come off...
So, my question is what can I do am actually stuck with a paperweight... Cause this was bought for me as a gift from craigslist... Can rooting the phone bypass or can I use this on another network other than tmobile/simple mobile???
REM152 said:
Okay let me clarify when I first received the phone it stated on the phone "Invalid Sim Card" so everyone I got in contact with told me to send in the phone to LG for repair for having a faulty sim card reader.
I did this and received the phone back and documentation from LG stating that they fixed the sim card reader and that it was fully functioning with a tmobile sim card.
Now when I inserted my sim card from simple mobile it was still reading "invalid sim card" so I contacted Tmobile and they stated to me doing some research that the account was being blocked due to the device being purchased on an installment plan or "EIP" as they call it and never being paid off in full.
So I asked them what can I do as far as lifting the restriction off the account and removing the IMEI block so the phone will function.. And they told me I could do nothing because the phone is listed under another persons account and they have to pay it off before the block will come off...
So, my question is what can I do am actually stuck with a paperweight... Cause this was bought for me as a gift from craigslist... Can rooting the phone bypass or can I use this on another network other than tmobile/simple mobile???
Click to expand...
Click to collapse
If it is blocked using the IMEI number there is nothing that you can do to get around it, unless you can get in contact with the original owner. I have found Craglist is not the best place to purchase electronics for this very reason. Wish I had better news for you. Sorry.
Did you call LG and report the problem? It sounds like they didn't fix anything. If the phone quits reading the SIM after 5 minutes that could be a short circuit.
I do agree with others who say you won't be able to use the phone with T-mobile again. The guy on Craigslist screwed you on that. But you should be able to use it with Simple Mobile with no problem.
One thing: try and find a friend who has an AT&T phone. Put his sim card in your phone and see what happens. (You could even go to an AT&T store and tell them you want an account but only if your phone works, so you need to test a Sim card in it first. See if they'll let you test one.)
I PM'd you with a bunch of troubleshooting steps for Simple Mobile. However, you really need to talk to both LG and Simple Mobile customer service to get their opinion on what is going on.
gggirlgeek said:
Did you call LG and report the problem? It sounds like they didn't fix anything. If the phone quits reading the SIM after 5 minutes that could be a short circuit.
I do agree with others who say you won't be able to use the phone with T-mobile again. The guy on Craigslist screwed you on that. But you should be able to use it with Simple Mobile with no problem.
One thing: try and find a friend who has an AT&T phone. Put his sim card in your phone and see what happens. (You could even go to an AT&T store and tell them you want an account but only if your phone works, so you need to test a Sim card in it first. See if they'll let you test one.)
I PM'd you with a bunch of troubleshooting steps for Simple Mobile. However, you really need to talk to both LG and Simple Mobile customer service to get their opinion on what is going on.
Click to expand...
Click to collapse
Doesn't Simple Mobile run off of TMobile? I'm not in the US but that was my assumption. If so, the IMEI is blocked with both carriers.
I would recomend staying away from custom kernels. Some swear by them, but it adds another variable when trouble shooting. If the phone is operating correctly (no defective hardware) and you follow the instructions many of the Rom's available should eliminate your issue. I do not recomend to batch reinstall your apps from TI. One at a time and test. Trouble shooting is a pain but you should be able to get beyond your current issue if your phone is not defective. We are seeing the second and third round of defective phones being sold to others as working phone. Same small number of phones passed off to some poor guy. Unfortunate but true.
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
Interested in how this turned out...
guy48065 said:
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
Click to expand...
Click to collapse
i'd just milk the cow til it ran out, lol just use the AT&T until it finally deactivates service....if it ever does
guy48065 said:
I activated my phone (an unlocked GS3) on Net10 then a week later ported my old phone number to it. In that process they said they had to mail me a new SIM card so the one I had just bought/activated was deactivated and my old number was also cancelled.
When I called to complain about being left with no phone over Christmas they reactivated the store-bought phone number.
Now...2 weeks later my wife wants to get on board so I bought her an unlocked GS3 and put the deactivated SIM card in it to see if I could get to their apps instead of AT&T's store and was surprised to find that the phone number is still active. When I called to activate/port the new line they told me the SIM card number I read them didn't exist.
SO now I'm wondering how this is, and how long it will work? I tried to get it set right but Net10 is adamant I need to buy yet another SIM card. It's kinda hard to take this seriously when I have a working phone that makes calls and gets full data.
Click to expand...
Click to collapse
Tracfone (Parent company of Net10) always seems to make a mess out of the simplest things. In your case, it was to your benefit. You already tired to make things right, so I say use the SIM until it gets deactivated. I'd assume you'll get a month out of the SIM. As they can't find the SIM number in their database, I'm sure you wouldn't be able to continue using that SIM once it does become derivative.
Must have gotten flagged right away...it was dead in two days :-/
Just want to see what you guys think about this. So this is my most recent issue with Att but I always seem to have problems with them. Does anyone have good luck with them?? I recently bought my sister a Moto G to upgrade from her basic messaging phone and needed a new micro Sim to activate her service. I went into my local store and had them give me a Sim so I could call and activate it when I gave her the phone as it took a micro sin instead of the standard she had before. That was the easy part. So I give her the phone last night and call in to activate Sim and sit on hold for 23 minutes. Finally I hang up to try for another way of getting to an actual person and the office is closed. It actually closed while I was on hold. Did they expect me to stay on hold until they opened back up??? So since that didn't work I decided to try their online chat. And more problems ensued. The initial rep I was chatting with ended up activating the Sim card I needed on the wrong phone line for my account.
Then he transferred me to tech support to finish the activation without telling me he screwed it up to begin with just passing the problem on. I had planned on having my sisters new phone all set up for her and it was ruined by this mistake now she will have to find time to go to an att store to get another Sim and have that activated for her new phone. It really ruins a gift when the person has to deal with the hassle of going to the store and activating it themselves. There was a reason I got the Sim card from the store ahead of time to activate it when I gave her the phone so it wouldn't shut off her phone in the mean time. I'm not happy and consistently have problems with the customer service they have. I will be looking into different service for my phones very soon.
Sent from my SAMSUNG-SGH-I317 using Tapatalk
Yesterday, I received a new StraightTalk MicroSIM (ATT compatible) for my new Nexus 5. I have been using a StraightTalk T-Mobile compatible one that I used in my old phone. I activated the new SIM, using the automated phone system. This morning I saw that my phone still had no service. That is, zero bars, I cannot make calls or text. Of course data doesn't work either. I logged into my account and it said that the transfer to the new SIM is complete. So I called StraightTalk and was transferred 5 times to people who did the same trouble shooting with me every time. Their trouble shooting: power off your phone, take out your SIM and then start it back up. Then they said they need to send me a new SIM card.... Here is my issue, I feel like they don't know what they are doing so their answer is just to send me another SIM.
My question: Did anyone else have this experience or ideas on getting the phone to work? I've tried different APNs with no different results.
Okay, this is odd. I figured, since I won't have phone service for a while, I would root my phone. After I rooted my phone, everything works. I can make calls and data works. Not sure what changed but when the device was rooted, it also did a factory reset. After 50 minutes of crappy customer service, I think I'll just take the new SIM card they are sending.
Takes a while for them to activate it sometimes. I was with customer services for 2 hours trying to activate my Sim card because it wouldn't let me online.
Their customer service, signal penetration might suck, but it's way cheaper, which I'm good with.
Sent from my Nexus 5 using xda app-developers app
I wonder if maybe that is what happened but I think it probably had to do with the factory reset.
I do want to post one final thing since everything has played out today... On the phone I asked them to expedite the package since this is my work phone and ONLY phone. Today, FedEx delivered a new SIM card... it was the card only. No other packaging or information. It was the wrong SIM... I needed a micro and they sent a regular SIM... but at least they tried. After receiving the SIM today, I don't feel so bad about the situation. Things may have been different if my phone didn't miraculously start working. I would have had to cut down the regular sized SIM... to find out if it is an ATT or Tmobile version... it's probably the Tmobile versions, since I ordered the ATT version. Thats how things go... have a good day!
READ THE NEXT POST FOR CONTINUED ISSUES
*** I'm going to keep posting my experience, in case anyone else can find the information useful. ***
My service should have Auto-Refilled today. However, when I went to make a call, I found out my service was deactivated. I thought maybe Auto-Refill was disabled when I transferred to the new microSIM. Unfortunately, after spending another 45 minutes on the phone with customer service, I found out that they activated the replacement SIM that they sent me... the one that doesn't fit my phone and appears to be a Tmobile SIM. So, instead of just re-activating the microSIM that was working yesterday, they have to send me another one. I confirmed with them that they will be sending an AT&T compatible microSIM. We will see what I receive.