anyone with a case have issues with "buttons" - HTC U12+ Questions & Answers

No matter what update I have, the buttons have ghost presses once in a while and they don't press sometimes, mainly in landscape and left hand portrait use. On the latest OTA, I never used it much without the case to test if it's the case or the update.
The case I use is this. https://www.amazon.com/dp/B07F33LZFH/ref=cm_sw_r_cp_apa_Vs-OBb9ZVVT38

Ndaoud360 said:
No matter what update I have, the buttons have ghost presses once in a while and they don't press sometimes, mainly in landscape and lest hand portrait use. On the latest OTA, I never used it much without the case to test if it's the case or the update.
The case I use is this. https://www.amazon.com/dp/B07F33LZFH/ref=cm_sw_r_cp_apa_Vs-OBb9ZVVT38
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I have exactly the same case and have had no such problems so far.

tmwmad said:
I have exactly the same case and have had no such problems so far.
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Interesting how yours is not giving you issues.

I have the same case as well, except its black. I haven't had any issues either.

I hv the spigen rugged armor but it is hard for me to press the volume buttons, i wonder how the ringke feels.
Sent from my HTC U12+ using XDA Labs

Yeah i have the same case and the same issues like you. Landscape in youtube doesnt work at all for me

I have the Spigen crystal clear and I get ghost presses all the time. Kinda sucks... Buttons worked fine for me out of the box until the software updates started. Now I have ghost presses at least once every other day, sometimes the power button stops responding at all until a soft key is pressed, and sometimes touching the corners or back of the phone gives a ghost press... I've even had a couple of absolutely true ghost presses... Phone on its own not even being touched and I see the screen come alive and the volume move all the way up.
Even without a case, the occasional ghost press happens... Just not as frequently. I'm starting to understand all the early reviews and frustration. For me, it seems like the buttons are actually getting worse with each software update.
I hate it because I love the phone otherwise.

i have tested spigen clear case and mubi clear case for htc u12+
and unamed chinese clear case
the only case whit any issue on the button are mubi clear case for htc u12+
buyed on ebay
https://www.ebay.it/itm/mumbi-Hülle-f-HTC-U12-Plus-Schutzhülle-Handy-Schutz-Case-Cover-Ultra-Slim-klar/142905315999

I think I figured something out. The phone's buttons react much better when I'm gripping onto the sides just like smart rotate. Would the edge sensors be effecting the buttons?

I have the same problem. Contacted their customer support. They told me that they have never heard about such a issue. I don't think so. I think HTC should declare a recall for that.

Hi.
Same here... But... When you have problem w egdebuttons press software buttons or fingerprints scanner. After this starts everythings back to normal. Rotate makes the way too

Related

[Q] Problem with proximity sensor???

My wife has a brand new Infuse 4g, stock rom, not rooted. Everything works fine except that every once in a while while in a call, the screen will go black (proximity sensor) but will not come back on when pulled away from her face. Even hitting the power button will not bring it up. This has happened when answering a call too. She'll accept the call, and the screen will immediately go black. It doesn't happen all the time, and appears very random. She has it in a Ballistic HC case. The problem has never occurred out of the case, but that isn't to say it won't. Any idea what the problem could be? Anyone else out there having the problem that can attribute it to the case? I'm willing to cut the screen protector out of the case (at least the part over the sensor) but don't want to if it's not the problem. Thanks in advance for any possibilities.
lordmorphous said:
My wife has a brand new Infuse 4g, stock rom, not rooted. Everything works fine except that every once in a while while in a call, the screen will go black (proximity sensor) but will not come back on when pulled away from her face. Even hitting the power button will not bring it up. This has happened when answering a call too. She'll accept the call, and the screen will immediately go black. It doesn't happen all the time, and appears very random. She has it in a Ballistic HC case. The problem has never occurred out of the case, but that isn't to say it won't. Any idea what the problem could be? Anyone else out there having the problem that can attribute it to the case? I'm willing to cut the screen protector out of the case (at least the part over the sensor) but don't want to if it's not the problem. Thanks in advance for any possibilities.
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Never heard that problem but i did that on my iphone 4 otterbox fixed the issue
Sent from my SAMSUNG-SGH-I997R using XDA Premium App
If she has the first gen Ballistic then she needs to return it to ATT and get a second gen case for free. They had problems with the first gen. There is a number on the edge of the case that will tell you if she needs it or not. It is very small writing and should say C-02 if it says C-01 then she has the older version case and needs the new one that says C-02. I went and got another one as i had the C-01 case and the side buttons made it do weird things. The new case works flawlessly.
I looked and it appears this one is the c-02. The Ballistic rep said they weren't experiencing problems with this. My wife cut away the clear piece that covered the proximity and light sensor and the problem is gone. I would have rather not had to go that route, but it is what it is. I'm just happy it works now.

[Q] Is your skyrocket's power button "buried in"?

I feel like the volume buttons are more prominent than the power button and easier to press on...
And since now I'm having the pop case on, the rubber also makes all buttons less “springy"...
Wonder if anyone else have the same problem...
I noticed this as well when I first got my SR-I727… the power button was less prominent than it was on my SGS2-I777…. but works perfectly fine. I have the case-mate pop case on and case does not interfere with operation of the power-button… I actually prefer it now as I don’t have to press as hard as I did with the I777. Just make sure you have the underlying skin (on the two piece case-mate case) placed precisely over the power button before putting on the outer hard case shell.
My buttons are the same. Kinda bothered me at first but I got used to it since they work fine. Plus after about a month I start to not care about my phone and its flaws.
I like it like that. I was used to it on my Infuse, and Vibrant.
I don't like how the volume buttons are popped out, it makes them feel..... weird.
I just exchanged Skyrocket for another one (battery drain and other issues) and the power button is even more "buried in" on this one than on the previous one! I don't like that, either and I think it could be a problem for someone with "bigger" fingers
On the other hand, now battery is 79% full after one full day! so I guess it's a trade off...and no two Skyrockets are the same

[Q] Home button is a little wiggly

I bought 3 s6 devices unlocked International Version, and on two of them the home button is slightly Wiggly. Is this normal or did I get two bad ones?
Mine moves a little. Never noticed it until now lol
Sent from my SM-G920V using Tapatalk
Mines pretty solid, then again after the loose power button on my N5 every button feels solid lol.
Sent from my SAMSUNG-SM-G920A
Mine is loose since day one. I can tell you it has no effect on performance of the button click itself, it's just annoying. I've repaired home buttons before it it's because the glass wasn't pushed down enough. We're talking about a mm of difference. Unless it stops working completely, I suggest don't worry about it.
Brava27 said:
Mine is loose since day one. I can tell you it has no effect on performance of the button click itself, it's just annoying. I've repaired home buttons before it it's because the glass wasn't pushed down enough. We're talking about a mm of difference. Unless it stops working completely, I suggest don't worry about it.
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Sure, it don't effect performance.. but the more i touch it more annoying its get.. I'm thinking to get these repaired..
As you said if i push down glass left of home screen button seems solid, so problem is in glass...
Brava27 said:
Mine is loose since day one. I can tell you it has no effect on performance of the button click itself, it's just annoying. I've repaired home buttons before it it's because the glass wasn't pushed down enough. We're talking about a mm of difference. Unless it stops working completely, I suggest don't worry about it.
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An XDA member recommended to press on it hard and it would supposedly solve the issue. Yes, button works perfectly but it's very annoying because sammy made a "premium device" and to have a clickly home button makes no sense...

Case-Mate Tough Frame Case

Does anyone else who has one of these cases have a problem with accidentally powering the phone off or hitting the volume rocker? I've always preferred a bumper case (especially for this fatty - anything with a back would just make this thing too thick) but didn't realize until now how important cut-outs are rather than buttons on the case. Every once in a while I feel my phone vibrate in my pocket and pull it out only to see that it is restarting. This never happened with the cheap OEM case which had cut-outs. I'm about to take an exacto knife to it and cut those raised buttons out, but am afraid it'll be too hard to reach the buttons.
Maybe try shaving the case buttons down a bit.
I've had the Case-mate naked tough on since day one, haven't had a single problem with it. Although when I first installed it I had to reinstall it twice to make sure the buttons line up.. Awesome case, just a lil slippery on the back side, but overall I'm very happy with it.
phony01 said:
Maybe try shaving the case buttons down a bit.
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Actually, I can press the power button just by pressing the case near the power button. It appears they didn't recess the case enough near the button, so shaving off the outside isn't going to help. It would probably be best to shave it down on the inside, but that would be very difficult. I think I'm just going to cut the button out.
wtjra70 said:
I've had the Case-mate naked tough on since day one, haven't had a single problem with it. Although when I first installed it I had to reinstall it twice to make sure the buttons line up.. Awesome case, just a lil slippery on the back side, but overall I'm very happy with it.
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That's a totally different case than this one.
I have the Vena and liking it. It shows scuffs and scratches but still shows off my custom back fine. No issues with buttons. They work flawlessly.
I don't have your issue above. The side of the case with the buttons is kind of loose, so I emailed the company and never got a response. Then I emailed them back and still didn't get a response. Then about a week or two later I randomly got a brand new case in the mail. They never contacted me, but gave me a brand new case. So I'm happy about it lol. I would suggest contacting them because that should not be happening.
Have your problem in spades.
MrTwo94 said:
Does anyone else who has one of these cases have a problem with accidentally powering the phone off or hitting the volume rocker? I've always preferred a bumper case (especially for this fatty - anything with a back would just make this thing too thick) but didn't realize until now how important cut-outs are rather than buttons on the case. Every once in a while I feel my phone vibrate in my pocket and pull it out only to see that it is restarting. This never happened with the cheap OEM case which had cut-outs. I'm about to take an exacto knife to it and cut those raised buttons out, but am afraid it'll be too hard to reach the buttons.
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Whenever I touch the phone, I always seem to brush the power or rocker and either turn it or crank the volume. Time for a little surgery. Love it otherwise.

Power button loose

Hi all,
So I just noticed that the power button seems to be slightly loose, hanging a little downwards. It is still working fine, but a little wobbly, not like the other two buttons (volume and camera).
Anyone else noticing this?
Thanks,
Abprie
What is age of your phone?
Mine is 6 month old, no issues.
I bought it when it came out. Was that like one year ago? Can't remember...
So, no one else with a similar issue?
I removed the back soft transparent TPU cover which I use from the phone so I could touch and test all three naked buttons for you, and they all behave the same, no one is loose. However, throughout over a one year period of use, all three buttons were protected by the back cover from dust and forcible manipulation. Did you use your phone naked without a cover or not?
_jis_ said:
I removed the back soft transparent TPU cover which I use from the phone so I could touch and test all three naked buttons for you, and they all behave the same, no one is loose. However, throughout over a one year period of use, all three buttons were protected by the back cover from dust and forcible manipulation. Did you use your phone naked without a cover or not?
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Click to collapse
Thanks for checking this. The power button feels significantly looser than the volume buttons, so I guess that something is different.
I always used the back cover, otherwise the phone was too slippery for me.
I use the phone for 2 weeks and all the buttons are the same without complaint. I use all the time with a rubber case (back). If your button suffered more in use (but it still worked) you can change the key mapping as I did, because the power button too often accidentally pressed when I took the phone in my hand. I replaced the POWER button with the top ASUSA.

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