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The corner of the button part is coming off

i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(

Yeah, mine is doing that too. Except it's on the "back" button side. It doesn't really affect anything. I'm just worried that if something gets caught on it, it might peel back further.
Nothing can make this phone suck though! It rules!!!

Yeah, unfortunately the TP/Diamond are suffering from some manufacturing defects, probably because it's a "new" design style for HTC. My TP has a touchscreen defect that conveniently showed up after the two-week return/exchange period.
Protective case, learn to love it.

Do you guys think they would be willing to replace a new case if i pay them?

My device shows the same behavior since this morning. Its about 1mm, so nothing to worry about and it seems to stick pretty well on the rest, thinking about rasping the edge off a bit to make it smoother
Is this getting worse on yours? Last post is 3 weeks ago .......

Any chance someone would post a picture of this? I'm thinking about the Fuze, but I can't stomach another HTC phone full of hardware flaws.
season007 said:
Do you guys think they would be willing to replace a new case if i pay them?
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Click to collapse
If it's really a defect, they should replace it without you paying them.

Considering that ATT offers a 1 year manufacture warranty. I can't see why you wouldn't be able to return the phone and get a replacement. It is obviously a problem with the design of the phone.
It wouldn't hurt to try and go to an ATT store and see if you can get a new FUZE!!!

Well, as we all know, HTC always claims that they don't know anything about the problems we address to them.
When I first complained to their support that I am having GPS lag, they told me I was the only one in the whole world suffering that problem, so it must be related to the software I installed.
Luckily they can not deny hardware problem so easily, as long as it is clear that there wher enot caused by misuse.
I don't have this particular problam, yet, but as I am already on my thrid TP (the first two had a defect hardware keyboard and black paint falling off), I would like to get some photo evidence of the users here, who unfortunately have the button part coming off.
That way we can show to HTC that more users have that problem, before we send back our devices, and maybe negotiate a direct replace, instead of rapair procedure, which takes up to 2 weeks.

season007 said:
i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Click to expand...
Click to collapse
My AT&T Fuze started doing the same thing after just two months. However, the bent plastic corner of the clear laminate was RAZOR sharp. My wife went to answer the phone and it resulted in a very serious slash to her cheek. This defect resulted in a very serious cut to her face!!
What is even more disappointing is that AT&T said that warranty does not cover this issue and said that the only way I was getting a replacement was if I paid the $125 deductible from the [email protected]*t insurance they scammed me on. I would have thought for $5/mo. I was completely covered.
The AT&T customer care rep was rude and not willing to help. A request to speak to his manager didn't get me far either. Even after I threatened to switch all 30 phones at my company back to Verizon Wireless they didn't seem to care.
At last I called HTC America directly this morning, explained my issue and they turned me over to a product specialist who told me that they know of no such issue. Despite my insistence they refused to replace the phone. Therefore, I WILL cancel all 30 lines my company has with AT&T and go back to Verizon...I hear the Samsung Omnia is not a bad smartphone!!

[Q] Problems with Desire S

Im having this problem with my new HTC Desire S. My screen is not sitting correctly (not that you notice it that much), but it doesnt sit entirely as it should.
Also, when i choose pictures for my contacts, they start out with being sharp, but then turn sloppy, pixelated. Basicly, my contact photos go from good to bad, the 2nd time i try to call the person.
Now shouldnt i be able to switch phones, at the place where i bought it, considering the phone it self is less than 14 days old. I bought it in a scandinavian telephone/internet/broadband company called "Telia". Any scandinavian fellar out there must know what it is.
Anyways shouldnt i be able to get a new phone?

willi0201 said:
Im having this problem with my new HTC Desire S. My screen is not sitting correctly (not that you notice it that much), but it doesnt sit entirely as it should.
Also, when i choose pictures for my contacts, they start out with being sharp, but then turn sloppy, pixelated. Basicly, my contact photos go from good to bad, the 2nd time i try to call the person.
Now shouldnt i be able to switch phones, at the place where i bought it, considering the phone it self is less than 14 days old. I bought it in a scandinavian telephone/internet/broadband company called "Telia". Any scandinavian fellar out there must know what it is.
Anyways shouldnt i be able to get a new phone?
Click to expand...
Click to collapse
The screen not sitting properly sounds like a build issue, if it's that noticeable and annoys you, then it may be worth returning the device in an attempt to get a replacement.
I'm guessing that you store your contacts in Google contacts (in the cloud)...pictures losing detail/resolution is a known issue.

Well, about the screen, there is some space between the screen and the plastic on the left side, where it sits tight on the right. What im saying is, the screen is sitting more to the right.
About the contact issue, i guess im doing the google contact thing, but i cant say. What you described about pictures loosing detail/res is excactly what im experiencing.
So with this info you just got here, shouldnt i be able to get a replacement?
And i dont know if its just me being paranoid, but i might think that my general picture quality has fallen as well, since i got the phone.

willi0201 said:
Well, about the screen, there is some space between the screen and the plastic on the left side, where it sits tight on the right. What im saying is, the screen is sitting more to the right.
About the contact issue, i guess im doing the google contact thing, but i cant say. What you described about pictures loosing detail/res is excactly what im experiencing.
So with this info you just got here, shouldnt i be able to get a replacement?
And i dont know if its just me being paranoid, but i might think that my general picture quality has fallen as well, since i got the phone.
Click to expand...
Click to collapse
If you can see light coming from backlight from the sides/edges/gaps in a dark room (as some users have experienced on this forum) then I'd certainly try to get a replacement, otherwise as it won't affect the phones operation you could just live with it, but it's your call...depends if its going to bug you going forward.
When you say general picture quality, if you mean screen, its probably just getting dirty and smeared with finger prints...etc...looks dull after use compared to pristine perfection out of the box when new.

[Q] Semi-Broken Digitizer, but wondering if software can mitigate?

Cliq (original) running most recent stock update.
To start, it is not cracked, shattered, or fully unresponsive. Only the right 25% of the screen does not respond. (Making some letters useless, and unable to press "Clear" on status bar among the obvious feature losses.)
While I have not taken it apart to verify that the ribbon is fully seated, (possible cause, along with it is just broken) I figure if I am going to take 3 hours to disassemble, I might as well have a spare digitizer to put into it...
My question is this:
Is there a way to calibrate the screen's display (by app, or ROM) to shrink the screen to where I can actually get to all the keys? [Calibrate the screen edge, as with the old style monitors.]
[I will root/flash ROMs/kernels if there is a viable method. Good with computers, new to Android, but I'm game to risk my $30 to get a working backup!]
I figure take out 25% of the top and right side and then even when the phone shifts I can still touch everything... Would turn the phone into a viable replacement.
The replacement is $25, after 3 hours of dealing with T3+T5 screws... on a phone worth $50-75.
Thanks in advance, new poster for the most part, but I frequently use you all as my Android Rolodex.
---
JustUnicycle
[PS. should I feel like worst case this is a few command lines that skip a pixel every a few lines on both output and input. This may be more complicated than I think it is, as there are always bugs when you think of it like that, but feel like this is close to method the fix must use, but perhaps less precise.]

http://www.youtube.com/watch?v=52ai9q2d4A4
Granted this is sped up and all, but the process will not take 3 hours. I did this ony my hero cdma (essentially the same process) and it only took me ten minutes (i was being very slow and cautious). I'd say just go for it because it is worth it. My screen was not cracked, i only took it apart because i am painting it....not done yet but definitely getting there. I also noticed that after taking apart the phone and putting everything back the phone was actually more responsive. I guess over time of use, things start to move ever so slightly and this tends to make parts of the screen unresponsive. I'd try taking apart the phone then putting it back together and see if that helps (sorta like recalibrating it) and if not well then buy your screen and put it in. Hope this helps

v=XtuBdloT3ek
But yes... OK will I will look for my microscopic set and see if I can't knock it out before bed. (My deconstruction experience is usually limited to replacing springs in Nerf guns!)
[Edit:]
Meh, my dad's set has disappeared (but smallest was T4 anyways). Tried the melted BIC pen that worked for the tri-tip, but T3 has too much detail. I ordered the tips I need from China. I'll update with my results in a few weeks.

Touchscreen issues

Not really a question really but just wanted to let people know that my S6 exhibited some rather intermittent and odd behaviour with the touch screen so if anyone see's these issues definitely ask for a replacement (where possible)
1) Pull down quick settings would work for a couple of swipes then it would take at least 5 goes to get it to work
2) When using the keyboard keys would seem to stick and then register a few characters at once
3) It would take sometimes at least 4 touches to register a single letter
4) Getting into the app drawer was intermittent.
But THE MOST IMPORTANT ONE was the fact it would register next to ZERO touches when laying on a flat surface.
My replacement is like night and day and the difference is quite startling so if anyone has any issues like I had try and see if you can get a replacement (I am very happy I tried and did)
If anyone wants to know I tried a factory reset and flashed the original firmware back using Samsung Switch and this made zero difference.

Hello,
For touch screen problem try this:
-in dialer type *#2663#
-TSP firmware update (general)
You should see "PASS"
That have solve my touch screen problem...

I have the same problem as the OP. Basically, since I got it, my touch screen on my S6 edge is intermittent. It seems much worse lately. It went from registering most of the time to not registering touch most of the time.
Samsung has asked for me to send it in. They said if it has evidence of water damage or drops then I may have to pay for a repair. It has minor scuffs and no evidence of damage to the glass and I have no knowledge of water damage but the prospect of sending it in makes me squeemish. What are the chances they claim the minor drops that caused the scuffs caused it to break?
Has anyone had experience with this? Should I try to repair on my own or send it in? I don't want it to get there and have them ask for money to repair a simple problem like a loose motherboard attachment to the LCD cable. I have also repaired water damaged devices before with alcohol (though I really don't think it ever had water damage).
Update: I sent the device to Samsung who seems to have replaced the touchscreen. I'm relieved, I was worried they might claim I did something to it to get out of repairing it:
*07/03/2015//16:38:53//0001773863//Web Chat//ASC*
Replaced Battery Cover.
*07/03/2015//16:38:50//0001773863//Web Chat//ASC*
7/3/2015 3:38 PM: The unit has left the technician. SOLUTION: Replaced LCD - Replaced Cosmetic
*07/03/2015//09:56:56//0001773863//Web Chat//ASC*
7/3/2015 8:55 AM: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*07/03/2015//09:56:56//0001773863//Web Chat//ASC*
7/3/2015 8:55 AM: Accessory: Sim Card Tray
I'm not sure why it says "Replaced Cosmetic" though. There weren't any scratches on "LCD" (I'm assuming this is referring to the LCD and digitizer). There were nicks on the bezel...maybe they replaced it too?
I'll try and update when I get it back.

Cracked Screen

Hey everyone,
It's been a while since I last posted on here, and in attempting to avoid a pessimistic undertone, the G7 Power is actually a really good phone: the battery really does last for ages (I charge it once every two days, and it has never been below 40%), and it is surprisingly loud (everywhere). I am a pretty casual user now, rarely playing games or other media, but I am impressed with the difference compared to upgrading from a Moto G4. Some apps which appear as though they were designed for more premium screens - logos, icons, widgets - definitely lose some fidelity around the edges and these can look a bit poor on the 720p screen, but I have become oblivious (or distracted from) a lot of the finer details already.
And now the question: where, and how, would I be able to repair a cracked screen?
It feels like a pretty silly question; but the screen has 'developed' a crack from the bottom-right corner of the new notch, to about 2cm underneath the power button.
I say develop, as the phone is always within eyesight or kept in a pocket. It has never been dropped onto a surface harder than a pillow, and the case/screen protectors are still yet to arrive. It has been in my possession for about 12 days, and it lasted for 6/7 of those. I still have no clue when or why the crack appeared.
The question is a combination of where/when/how, I have contacted Motorola Technical Support, and explained the situation leading up to the cracked screen. The response was (exactly): "we do not process repair of the screen, what we offer is replacement of the whole device", they also said that this service will cost a fee (shipping + device) depending on the IMEI information. A single crack on the screen resulting in the replacement of a whole device seems pretty excessive, and the support member did not acknowledge that it is a brand new phone, or that it is* under warranty.
This is the first cracked screen from all previous handsets, so I am not sure what to do: is there any way to avoid replacing the whole device? How does this effect any warranty? What if I/whomever repairs the device creates other issues? When would services and replacement parts become available? XDA always has a someone whom is knowledgeable in these areas, and it would be great to hear some helpful advice from the community on how to proceed,
Thanks all,
MrSpuddy
(Also - the phone was bought directly from the Lenovo website - and I was hopeful that the "one free screen replacement" still worked)

mrSpuddy said:
Hey everyone,
[ quote edited to save space]
And now the question: where, and how, would I be able to repair a cracked screen?
Click to expand...
Click to collapse
Please see the teardown video here: https://forums.androidcentral.com/m...-power-xt1955-disassembly-teardown-video.html
I repair a lot of phones as a hobby. And phone that are assembled front to back are hard as hell to fix. You have to remove pretty much everything to get to the screen. Contrast that with something like the Pixel phone where the screen is connected last. You just have to pry up the screen and unplug the cable. Fixing the screen on the Moto G7 may not be worth it.
My recommendation is to use your phone as long as you can and then buy a new one. Hopefully by then it will not be as expensive as it is now. I know, it is not much of a solution...

zerogun said:
Please see the teardown video here: https://forums.androidcentral.com/m...-power-xt1955-disassembly-teardown-video.html
I repair a lot of phones as a hobby. And phone that are assembled front to back are hard as hell to fix. You have to remove pretty much everything to get to the screen. Contrast that with something like the Pixel phone where the screen is connected last. You just have to pry up the screen and unplug the cable. Fixing the screen on the Moto G7 may not be worth it.
My recommendation is to use your phone as long as you can and then buy a new one. Hopefully by then it will not be as expensive as it is now. I know, it is not much of a solution...
Click to expand...
Click to collapse
The solution provided by the company was just to buy a new phone; which was not very helpful at all. My collection of screen protectors arrived, and the one on the phone is a lot more robust than the original screen.
Thank you for providing the video.

These screens are very easy to replace... Multiple times...
I have the moto g7 and I have replaced the screen four times, and I'm getting another screen in the mail this weekend, because this *[email protected]_-HJN' SUCKS DONKEY WHATEVER. I like the phone, but for some reason, the screen doesn't like to stay in one piece. All you need is a hair dryer and a new screen. Amazon has them. But you have to watch out; there are counterfeits out there. Buy from two different vendors, and return the counterfeit. Here's how to tell: make sure the printing on the ribbon cable is the same as the one you're replacing. Make sure that the printing on the back plate is the same as the original. You won't know until you take the screen off, which replacement is legit. But it's just one connector and some glue. Way easy, or mail it to me and I'll fix it.