Hey folks,
Does anyone know for certain (not speculation) how Verizon treats phones that have been rooted when you go to trade them in on the Edge program? Will a phone that's been rooted in the past be denied for Edge trade-in?
Thanks
So I called Verizon. They said that I would need to remove root in order to trade it in or "Edge-Up". I've read recently though that even if you unroot your phone, carriers can now detect the fact that at one point time it was rooted. Is this true?
MSmithXDA said:
So I called Verizon. They said that I would need to remove root in order to trade it in or "Edge-Up". I've read recently though that even if you unroot your phone, carriers can now detect the fact that at one point time it was rooted. Is this true?
Click to expand...
Click to collapse
most phones can be returned to stock without a trace of root as long as the stock files are available.
check your phones specific forum for return to stock guides and methods to remove root indicators if that applies.
calling verizon and asking about root really was not wise. they usually make notes on your account when you call for future reference.
you may not have an issue later from calling them, but you defiantly stirred the hornets nest, so it is possible you will.
---------- Post added at 09:01 PM ---------- Previous post was at 08:55 PM ----------
MSmithXDA said:
Hey folks,
Does anyone know for certain (not speculation) how Verizon treats phones that have been rooted when you go to trade them in on the Edge program? Will a phone that's been rooted in the past be denied for Edge trade-in?
Thanks
Click to expand...
Click to collapse
btw,
it doesnt matter what plan you are on, they dont allow rooting period.
as far as they are concerned, "when they find out it is rooted", your warranty is void, returns are not accepted, and trade ups are denied.
bweN diorD said:
calling verizon and asking about root really was not wise. they usually make notes on your account when you call for future reference.
you may not have an issue later from calling them, but you defiantly stirred the hornets nest, so it is possible you will.
Click to expand...
Click to collapse
Well I didn't tell them it was me :silly: I pretended to be a new customer interested in service and just had these hypothetical questions. But they didn't have my account # or anything to trace it back to me. Thanks for the info though!
MSmithXDA said:
Well I didn't tell them it was me :silly: I pretended to be a new customer interested in service and just had these hypothetical questions. But they didn't have my account # or anything to trace it back to me. Thanks for the info though!
Click to expand...
Click to collapse
I hope you didn't call them from the phone that's on your account.
I really wouldn't worry about returning a phone that is/was rooted, unless perhaps it was a Samsung with Knox tripped and/or a yellow triangle. It's simply not cost effective for them to check every phone. The reps at the store aren't trained for that sort of thing, and when it goes back to wherever they get refurbished, it's only the hardware that gets tested, and they flash a new factory image. They have to flash a new image, because even after a factory reset, sensitive data can still exist in the memory on the phone (data isn't actually deleted when you delete it, until it gets overwritten, formatted, or you use a special app that does that sort of thing). Certain things can remain the same after doing a factory reset as well. I did a factory reset on a Nexus 4 rooted with Towelroot, and root remained.
Case in point: When I was with Verizon, I rooted my Razr Maxx. I was new to this whole "root" thing (I did it to bypass their hotspot crap). I was having a problem with the Play Store; it wouldn't let me purchase/download ROM Toolbox Pro, regardless of if I did it on my phone or off the website. So I got clever and deleted it (with a warezed Titanium - I'm not proud, I paid for the legit version later) and reinstalled it. And every time I tried, the Play Store would FC instantly.
So I did a factory reset, and WTF? The Play Store was GONE. Some bloatware was back, like the Madden NFL demo and some stupid cartoony golf game, but the Play Store was GONE. Not so clever, I guess. So I bit the bullet and took it to a Verizon store, told them I did a factory reset and Play Store was gone (I left out the other stuff). They googled it for like half an hour before giving up and ordering me a warranty replacement.
At one point, a rep did ask me if I hacked it - I played dumb (how do you hack a phone?). If they were trained or experienced in the sort of things we do, they would have known that the only way this could have happened was if the phone was rooted and I did something. And, if I wasn't such a n00b, I would have known to change Play Store to a system app and it probably would have worked fine (this occurred to me the day after). I got the replacement, and never heard anything about the old phone. I didn't feel too bad about "screwing" them in to giving me a new (refurb) phone, because when I got the replacement, I saw that the screen on the old one was dim, yellow, and sickly compared to the newer one, so apparently there was something actually wrong with it. Months later, the battery on the replacement expanded to the point that it popped the screen loose. The battery expanded on it's replacement too. But that's beside the point.
The point is, when you return a phone, it gets tossed into a pile, and that pile gets sent back to whatever it is they do with them. The sales reps aren't trained for that sort of thing - if you have a problem they don't know off the top of their head, they just google it on the iPads they carry around, and if they come across a site like XDA, they probably ignore it because the lingo and jargon here is gibberish to them (hell, most of it's still gibberish to me, and I've been learning all I can for 2 years). So it gets tossed in to a pile and sent wherever, and wherever it's sent gets hundreds of piles a day, and it's simply not cost effective to check every device. The parts get refurbed, the factory images get flashed (to eliminate any residual sensitive data and ensure the version is up to date), and that's that.
So I really, really, wouldn't worry about it. Unless it's a Samsung and you tripped Knox, have a yellow triangle, or it reads as "custom" or whatever. If you unlocked the bootloader, relock it. Beyond that, don't worry about it. I'm not saying it's impossible that something might happen and they "find out", but it's extremely unlikely. And unlikely to have repercussions. Remember, they want your money. Above all, they want your money. Are they going to keep getting your money if they piss you off by not honoring a phone exchange plan that you're already paying more for? Are they going to keep getting your money if you're dissatisfied and choose to switch providers? Unlikely. A new phone to them is a couple hundred bucks. One more year of service is a grand. Don't worry about it.
Planterz said:
I hope you didn't call them from the phone that's on your account.
I really wouldn't worry about returning a phone that is/was rooted, unless perhaps it was a Samsung with Knox tripped and/or a yellow triangle. It's simply not cost effective for them to check every phone. The reps at the store aren't trained for that sort of thing, and when it goes back to wherever they get refurbished, it's only the hardware that gets tested, and they flash a new factory image. They have to flash a new image, because even after a factory reset, sensitive data can still exist in the memory on the phone (data isn't actually deleted when you delete it, until it gets overwritten, formatted, or you use a special app that does that sort of thing). Certain things can remain the same after doing a factory reset as well. I did a factory reset on a Nexus 4 rooted with Towelroot, and root remained.
Case in point: When I was with Verizon, I rooted my Razr Maxx. I was new to this whole "root" thing (I did it to bypass their hotspot crap). I was having a problem with the Play Store; it wouldn't let me purchase/download ROM Toolbox Pro, regardless of if I did it on my phone or off the website. So I got clever and deleted it (with a warezed Titanium - I'm not proud, I paid for the legit version later) and reinstalled it. And every time I tried, the Play Store would FC instantly.
So I did a factory reset, and WTF? The Play Store was GONE. Some bloatware was back, like the Madden NFL demo and some stupid cartoony golf game, but the Play Store was GONE. Not so clever, I guess. So I bit the bullet and took it to a Verizon store, told them I did a factory reset and Play Store was gone (I left out the other stuff). They googled it for like half an hour before giving up and ordering me a warranty replacement.
At one point, a rep did ask me if I hacked it - I played dumb (how do you hack a phone?). If they were trained or experienced in the sort of things we do, they would have known that the only way this could have happened was if the phone was rooted and I did something. And, if I wasn't such a n00b, I would have known to change Play Store to a system app and it probably would have worked fine (this occurred to me the day after). I got the replacement, and never heard anything about the old phone. I didn't feel too bad about "screwing" them in to giving me a new (refurb) phone, because when I got the replacement, I saw that the screen on the old one was dim, yellow, and sickly compared to the newer one, so apparently there was something actually wrong with it. Months later, the battery on the replacement expanded to the point that it popped the screen loose. The battery expanded on it's replacement too. But that's beside the point.
The point is, when you return a phone, it gets tossed into a pile, and that pile gets sent back to whatever it is they do with them. The sales reps aren't trained for that sort of thing - if you have a problem they don't know off the top of their head, they just google it on the iPads they carry around, and if they come across a site like XDA, they probably ignore it because the lingo and jargon here is gibberish to them (hell, most of it's still gibberish to me, and I've been learning all I can for 2 years). So it gets tossed in to a pile and sent wherever, and wherever it's sent gets hundreds of piles a day, and it's simply not cost effective to check every device. The parts get refurbed, the factory images get flashed (to eliminate any residual sensitive data and ensure the version is up to date), and that's that.
So I really, really, wouldn't worry about it. Unless it's a Samsung and you tripped Knox, have a yellow triangle, or it reads as "custom" or whatever. If you unlocked the bootloader, relock it. Beyond that, don't worry about it. I'm not saying it's impossible that something might happen and they "find out", but it's extremely unlikely. And unlikely to have repercussions. Remember, they want your money. Above all, they want your money. Are they going to keep getting your money if they piss you off by not honoring a phone exchange plan that you're already paying more for? Are they going to keep getting your money if you're dissatisfied and choose to switch providers? Unlikely. A new phone to them is a couple hundred bucks. One more year of service is a grand. Don't worry about it.
Click to expand...
Click to collapse
the reason root remained after you did a factory reset is, factory reset does nothing more than wipe the data partition. root code is not inserted there, so it will remain in tact with the exception of the su app unless it is installed in system/apps..
the fact that you had bloatware return after a reset is odd, i have never heard this happen before. resetting does not modify, restore, or change the system partition in any way.
as for them finding the root, i agree it is unlikely, but it can and has happened. also, it doesn't have to happen right away. there have been several reports of charges for replacement phones applied to your bill, from modifications found after the return.
as for them caring if you leave for another carrier, they don't, plain and simple. this has been shown countless times over the years. many people leave them every day, and they don't do the slightest thing to try and stop them.
i seriously doubt they will let you strong arm them by threatening to leave after they find out you returned a modified phone.
Hi all! Apologies if this is a repeat. I was up until nearly 5am last night, trying to fix this, and I sifted through the 125 pages of the help thread AND the other threads on this site, but nothing seemed to help me out. Right now I've got a phone that I had to factory wipe, and I'm devastated by the loss of almost a year of memories. I'm really hoping someone can help me!
I have a SM-G903V through Verizon (who were not at all helpful when their cloud failed me so miserably) and it was upgraded last week with the standard update. Prior to this it was stock and had never been rooted (although I dabbled in rooting several years ago with a Nook Tablet).
Yesterday, while transferring pics to my computer, I accidentally deleted an entire file with the most recent pictures (basically my whole 'camera' folder ever since we upgraded to S7 last October). I attempted to use a recovery program (FoneLab) to retrieve the files, but found that the root portion failed everytime. Through research, I learned what we all obviously know now -- that the bootloader is locked. I used a tutorial I found that was dedicated to my phone specifically, to try and unlock the bootloader so that I could recover the lost stuff.... and ended up in the dreaded boot loop. Every single method of getting out of the loop failed -- including the factory wipe!! I ultimately had to use Odin to completely reinstall the firmware and now everything (EVERYTHING!!!) is gone. All my settings, my music, my pictures and videos (including my snarky gif folder for Twitter use!!! )... the only thing the cloud restored was my contacts (anything older than about a month ago) and texts. Some of it is still on my PC from the original recovery attempt with FoneLab, but the good stuff is completely gone.
HELP! Am I screwed? Is there no hope of getting any of it back? I feel like it has to still be buried in the phone somewhere, because nothing ever really goes away..... but I don't know how to get it back. I've cried many tears and lost a whole lot of sleep in the last 18 hours. We lost stuff from a whole vacation, a wedding, countless family events, all of the videos/stuff we were compiling for my son who is hoping to enter the national development program for USA Hockey.... I feel like the worst mom ever.
:crying: Can someone help me?
I'm not completely a noob, and my husband is actually an IT tech, but he doesn't do a lot with Android. His coding background is in credit union software. But a lot of the coding lingo on this site goes a bit over my head.
Sounds like a complete nightmare! I made a mistake with an app (Package Disabler) which resulted in a factory reset and I lost so many photos etc too!
If you root your phone there might a chance to recover the files (warranty might be void). I doubt it though since you have done a factory reset which probably means the data is overwritten.
Cabaline16 said:
Hi all! Apologies if this is a repeat. I was up until nearly 5am last night, trying to fix this, and I sifted through the 125 pages of the help thread AND the other threads on this site, but nothing seemed to help me out. Right now I've got a phone that I had to factory wipe, and I'm devastated by the loss of almost a year of memories. I'm really hoping someone can help me!
I have a SM-G903V through Verizon (who were not at all helpful when their cloud failed me so miserably) and it was upgraded last week with the standard update. Prior to this it was stock and had never been rooted (although I dabbled in rooting several years ago with a Nook Tablet).
Yesterday, while transferring pics to my computer, I accidentally deleted an entire file with the most recent pictures (basically my whole 'camera' folder ever since we upgraded to S7 last October). I attempted to use a recovery program (FoneLab) to retrieve the files, but found that the root portion failed everytime. Through research, I learned what we all obviously know now -- that the bootloader is locked. I used a tutorial I found that was dedicated to my phone specifically, to try and unlock the bootloader so that I could recover the lost stuff.... and ended up in the dreaded boot loop. Every single method of getting out of the loop failed -- including the factory wipe!! I ultimately had to use Odin to completely reinstall the firmware and now everything (EVERYTHING!!!) is gone. All my settings, my music, my pictures and videos (including my snarky gif folder for Twitter use!!! )... the only thing the cloud restored was my contacts (anything older than about a month ago) and texts. Some of it is still on my PC from the original recovery attempt with FoneLab, but the good stuff is completely gone.
HELP! Am I screwed? Is there no hope of getting any of it back? I feel like it has to still be buried in the phone somewhere, because nothing ever really goes away..... but I don't know how to get it back. I've cried many tears and lost a whole lot of sleep in the last 18 hours. We lost stuff from a whole vacation, a wedding, countless family events, all of the videos/stuff we were compiling for my son who is hoping to enter the national development program for USA Hockey.... I feel like the worst mom ever.
:crying: Can someone help me?
I'm not completely a noob, and my husband is actually an IT tech, but he doesn't do a lot with Android. His coding background is in credit union software. But a lot of the coding lingo on this site goes a bit over my head.
Click to expand...
Click to collapse
Because of Oding flash and/or the factory reset (in Recovery I think) your data is lost. the key to encrypt the interal space would be deleted. I don´t think that there is any way to recover the data.
Last week it started and I was able to fix it but with a different stock rom. I also couldn't restart it or else it would go back into the loop. It is a Metro PCS G930T. I had to flash it with T-Mobile firmware as the only Metro firmware was for the G930T1. Now I downloaded that G930T1 firmware, but I'm not sure if I would be able to do it as it is a different model. I just don't like the UI of the T-Mobile one and want my old one back. This is only the second time it restarted by itself since the first boot loop but this time it's stuck again. I really don't want to have to wipe data every single week. Even though most of my stuff is synced I still have to go through settings every time and set it up again. I don't know how Samsung gets away with this either. They purposely engineer their products to stop working after 1-2 years. Straight up consumer fraud especially when they refuse to fix it while still under warranty.
Do you have solid proof of this allegations?
what are you talking about? I am just trying to get advice on what to do, not get into an ethical debate.
You said: consumer fraud.
That's asking for help?
Stick to the point.
yes. stick to the point. stick to answering the main question. don't mind the rant if you don't understand it.
Are you an Apple fan boy?
Edit what you said about Samsung, and I'll answer you.
And go drink your milk and go to sleep. You must be a ten-year-old.
You come here to seek help, not to rant.
Rant in your own home.
Are you using any sd card? I had a bootloop issue due to corrupted sd and when i ejected it and reboot phone worked like nothing had ever happened
Hey I'm new here. I have a question wife's phone is stuck on Verizon screen(red screen with Verizon and logo)
Blue light on phone is solid.
I've tryed everything and it won't go past this screen. Idk what to do at this point. I didn't do a factory reset due to all the photos and stuff will be lost? Called Verizon and they just told me it means it's time for a new phone? Is that true?
It happened to me once, i'm not sure what I did to solve the issue but don't worry, you don't have to hard reset, maybe you can try plugging the phone to your computer and use Kies or Smart Switch. Keep looking on Google or other web sites
#metoo
Chase!vr6 said:
Hey I'm new here. I have a question wife's phone is stuck on Verizon screen(red screen with Verizon and logo)
Blue light on phone is solid.
I've tryed everything and it won't go past this screen. Idk what to do at this point. I didn't do a factory reset due to all the photos and stuff will be lost? Called Verizon and they just told me it means it's time for a new phone? Is that true?
Click to expand...
Click to collapse
Stuck in same exact place.
Samsung chat offered to fix for free, due to this happening immediatley after OTA update but I had to call voice samsung support. No luck, they said factory reset....
It's been a while since I've been on these forums and I"m cleaning the cobwebs out....
I've tried all soft resets, recovery mode, cache clearing, etc, nothing. Tried Kies, SmartSwitch, nothing.
Here to educate myself on using ADB(Drivers are installed) Odin and any other community tools to replace/clear/update/downdate, etc so that I can boot up.
What tools are there that will allow us to replace stock os with previous version so that we can save our photos?
MrFreePress
So, about a month ago I decided to factory reset my phone. I got it to factory binary mode, that was what I wanted to do because the phone kept messing up, getting hot, etc. I figured I’d reset it, download my apps back that I used a lot and everything else would be erased so I could start fresh, rather than going through every single thing in my phone and deciding what to get rid of, and what to keep.
Of corse, I have a AT&T phone that apparently makes this complicated with the Samsung factory reset protection. I got this phone from someone I used to have a relationship type of connection with, and I did ask for the help from them, they couldn’t remember the login info for their old phone.
Basically what I’m asking here is when in factory binary mode, with FRP on, can I get back to the phones regular system? I’ve never done this before, and now I regret it more than anything. I didn’t backup my phone or anything, I’ve tried several times reading countless thin about flashing a phone and blah blah, so, does ANYONE know what I should do? I recently lost my job and buying anything isn’t an option, espicaly those websites that say you have to pay to get the FRP deleted.
Is there ANYTHING I can do a thing this point? I’ve heard with the FRP still on, that I can’t download the stock rom back or really do anything, is this true? Can anybody please help! This is my last resort, I’ve spent countless hours trying to google and read articles and this forum was the only place I saw people actually getting help and getting their problems resolved.
Thanks for your time, and the replies. Sorry if this is the wrong sub forum, I’m new here.
Bringing up my post, still no replies yet.