Hi Everyone,
I bought the Honor View 10 and it was delivered to me on 16.08.18. On 17.08.18 all of a sudden while using the phone, the screen went black. The phone is working though as I called from another number and it was ringing. The screen lights up but it is completely black. Since the seller has a replacement policy, I have already raised a complaint and the phone will be replaced. The issue I have is, all my data is on the phone and I am unable to wipe it. I can't do it via adb as it needs to have the USB debugging option enabled on the phone, which I can't enable now. One method I tried was tying to boot into recovery and assuming that I am pressing the correct buttons and wipe it from there. But this is very hard and I am not sure if I achieved anything or not.
This is what I did:-
1. Since the phone is on and currently stuck on lock screen, I need to enter the pin which I can't. So, I keep on pressing the power button until it reboots.
2. Then I press the volume up button and here I think I am booting into recovery. I think I was in recovery because my phone was connected to my pc and it stopped recognizing it. After this I did some button pressings and not sure if anything happened.
If anyone has a method which I can use to wipe my phone, please share. Thanks in advance.
varun5833 said:
Hi Everyone,
I bought the Honor View 10 and it was delivered to me on 16.08.18. On 17.08.18 all of a sudden while using the phone, the screen went black. The phone is working though as I called from another number and it was ringing. The screen lights up but it is completely black. Since the seller has a replacement policy, I have already raised a complaint and the phone will be replaced. The issue I have is, all my data is on the phone and I am unable to wipe it. I can't do it via adb as it needs to have the USB debugging option enabled on the phone, which I can't enable now. One method I tried was tying to boot into recovery and assuming that I am pressing the correct buttons and wipe it from there. But this is very hard and I am not sure if I achieved anything or not.
This is what I did:-
1. Since the phone is on and currently stuck on lock screen, I need to enter the pin which I can't. So, I keep on pressing the power button until it reboots.
2. Then I press the volume up button and here I think I am booting into recovery. I think I was in recovery because my phone was connected to my pc and it stopped recognizing it. After this I did some button pressings and not sure if anything happened.
If anyone has a method which I can use to wipe my phone, please share. Thanks in advance.
Click to expand...
Click to collapse
Try this https://support.google.com/android/answer/6160491?hl=en
Santi_SAZ said:
Try this https://support.google.com/android/answer/6160491?hl=en
Click to expand...
Click to collapse
Thanks for the link. I tried it, but since the location on the device was turned off, it is unable to connect to the phone. Here is what more I tried so far:-
I was able to boot into fastboot mode. But none of the commands worked. "fastboot -w", " fastboot erase userdata", "fastboot reboot recovery". My pc is reading the device because when I type " fastboot devices", my device is listed. And the other command that is working is "fastboot reboot".
varun5833 said:
Thanks for the link. I tried it, but since the location on the device was turned off, it is unable to connect to the phone. Here is what more I tried so far:-
I was able to boot into fastboot mode. But none of the commands worked. "fastboot -w", " fastboot erase userdata", "fastboot reboot recovery". My pc is reading the device because when I type " fastboot devices", my device is listed. And the other command that is working is "fastboot reboot".
Click to expand...
Click to collapse
Another thing you can try, if WiFi is ON on your device, is try to install app to mirror the screen of the phone to your PC, you can do this via PC, open Chrome, log in with same phone's user, get in Play Store and install the app
Sorry but right now I don't remember a good one, but if you search, sure you'll find a good one
turn on internet
login to your google account
go to find my phone option
there you will have option to erase your data
Babu mani said:
turn on internet
login to your google account
go to find my phone option
there you will have option to erase your data
Click to expand...
Click to collapse
Location is off, he said that in post #3
Babu mani said:
turn on internet
login to your google account
go to find my phone option
there you will have option to erase your data
Click to expand...
Click to collapse
Santi_SAZ said:
Location is off, he said that in post #3
Click to expand...
Click to collapse
Yes location is off on my phone .. I tried that option though but couldn't locate the erase option there .. these were the options:-
1. Ring or Locate
2. Check recent security events for suspicious activity
3. Try calling your phone
4. Sign out on your phone
5. Reach out to your carrier
6. Learn how to take extra steps next time
I tried searching for a mirror app as well. But all the apps I found needed to be opened once on the phone. So, got stuck in that step.
The new replacement phone was ordered today and it might get delivered by Friday. I think I'll visit the service center once before the new phone arrives and this one gets picked up. I though don't think they'll be to erase my phone without replacing the screen. But still I'll give it a shot. Apart from that, if the batter dies and the phone turns off, I'll then try to boot into recovery and wipe from there. Do you know any button combinations which can be used to turn off the phone?
varun5833 said:
Yes location is off on my phone .. I tried that option though but couldn't locate the erase option there .. these were the options:-
1. Ring or Locate
2. Check recent security events for suspicious activity
3. Try calling your phone
4. Sign out on your phone
5. Reach out to your carrier
6. Learn how to take extra steps next time
I tried searching for a mirror app as well. But all the apps I found needed to be opened once on the phone. So, got stuck in that step.
The new replacement phone was ordered today and it might get delivered by Friday. I think I'll visit the service center once before the new phone arrives and this one gets picked up. I though don't think they'll be to erase my phone without replacing the screen. But still I'll give it a shot. Apart from that, if the batter dies and the phone turns off, I'll then try to boot into recovery and wipe from there. Do you know any button combinations which can be used to turn off the phone?
Click to expand...
Click to collapse
Keep pressed power button it will reboot the phone, pressing volume up when is rebooting you'll access to the recovery
Related
Hey guys,
I've seen some solutions for my kind of problem but none of them seems to start at my frustrating point.
After I rooted my HTC One S I was able to reboot my device and everything went fine.
The problem occured just when my battery was depleted and the phone got turned off I had no chance to restart it.
The LED did not show me it was charging and it did nothing, when I pressed the power button or the volume/power combination.
So i connected it to my laptop and tried to check my devices through adb.
It says my device is in recovery mode.
Using the fastboot reboot command I was always able to reboot my phone and everything was just fine.
I thought it was alright, as I just had to pay attention not to use up my battery, when not at home.
Today my phone just decided to turn off. It refuses to boot up even with the fastboot help from my PC.
It just says: < waiting for device >
certainly I'm unable to post a link to a screenshot I made of my cmd.
Thank you for all kind of help
Dear All,
Please help me regarding fastboot. When I press 3 keys (vol-up, vol-down and power key) while phone is off. I see the black and white screen written boot modes. From there when I select AP Fastbood device is restart with red Motorola logo and end up on home screen.. I have tried several times to turn off the device and repeat this process but no issue still there..
Moreover, if I did not select any options from boot modes than device automatically rebooted after 3 or 4 seconds..
Please help me out.. I want to unlock the boot loader root and install custom ROM..
Currently Model Number is XT925 and device is completely stock.. never rooted before...
thanks and regards,
akkay1 said:
Dear All,
Please help me regarding fastboot. When I press 3 keys (vol-up, vol-down and power key) while phone is off. I see the black and white screen written boot modes. From there when I select AP Fastbood device is restart with red Motorola logo and end up on home screen.. I have tried several times to turn off the device and repeat this process but no issue still there..
Moreover, if I did not select any options from boot modes than device automatically rebooted after 3 or 4 seconds..
Please help me out.. I want to unlock the boot loader root and install custom ROM..
Currently Model Number is XT925 and device is completely stock.. never rooted before...
thanks and regards,
Click to expand...
Click to collapse
After you use the volume down key to highlight "Fastboot", do you then press the volume up key to select it? If you just sit there and wait it will reboot normally. You must press the volume up key after you've highlighted the menu option.
akkay1 said:
Dear All,
Please help me regarding fastboot. When I press 3 keys (vol-up, vol-down and power key) while phone is off. I see the black and white screen written boot modes. From there when I select AP Fastbood device is restart with red Motorola logo and end up on home screen.. I have tried several times to turn off the device and repeat this process but no issue still there..
Moreover, if I did not select any options from boot modes than device automatically rebooted after 3 or 4 seconds..
Please help me out.. I want to unlock the boot loader root and install custom ROM..
Currently Model Number is XT925 and device is completely stock.. never rooted before...
thanks and regards,
Click to expand...
Click to collapse
try this,
-install adb on your pc
-plug in phone when powered up
- open a command prompt in your adb dir
- type in: adb devices then enter. it should show your phone in the prompt. also check your phone, there may be a popup to acknowledge.
- rerun adb devices until it shows your phone properly or you cant proceed
-now type in: adb reboot bootloader
if it works, the phone should reboot to the fastboot screen.
if it doesnt stick in fastboot, im sorry but i dont know what else to tell you to try.
Thank-you for the Response
bweN diorD said:
try this,
-install adb on your pc
-plug in phone when powered up
- open a command prompt in your adb dir
- type in: adb devices then enter. it should show your phone in the prompt. also check your phone, there may be a popup to acknowledge.
- rerun adb devices until it shows your phone properly or you cant proceed
-now type in: adb reboot bootloader
if it works, the phone should reboot to the fastboot screen.
if it doesnt stick in fastboot, im sorry but i dont know what else to tell you to try.
Click to expand...
Click to collapse
Thankyou so much for the reply, i followed your instructions and finally get in fastboot mode and unlocked the boot loader. However, is there any way from which I can go into recovery.. because through hardware way I am unable to go in recovery. Thanks
EDIT: I have tried entering command adb reboot recovery, then phone was rebooted and there was green android on screen with chest open.. thats it... i have waited for few minutes and rebooted the device mannually.
akkay1 said:
Thankyou so much for the reply, i followed your instructions and finally get in fastboot mode and unlocked the boot loader. However, is there any way from which I can go into recovery.. because through hardware way I am unable to go in recovery. Thanks
EDIT: I have tried entering command adb reboot recovery, then phone was rebooted and there was green android on screen with chest open.. thats it... i have waited for few minutes and rebooted the device mannually.
Click to expand...
Click to collapse
That's the entry to stock recovery. You have to push a combination of buttons from there to get into recovery. I forget the button combination, it has been posted many times, try searching or wait for someone else to jump in with the answer.
Sent from my LG-VS980 using XDA Premium 4 mobile app
Not sure where to post this question been reading so many post my eyes are tired......
- XT926 upgraded to kitkat 183.46 last week via flash in RSD from JB 4.1.2
- Root went well DONE (Towel root .apk)
- Unlock went well DONE (Motopocalypse .apk) yes fastboot shows the #3
- Flashed TWRP 2.7.1 DONE (did it using the adb in motopocolypse)
- Backed up my current stock ROM in TWRP seemed to go well the program confirmed the backup was successful...So I thought
- Got confident and wanted to try flashing CM11 (Kitkat version)
- After flashing CM11 my phone got stuck at boot like many others have.... no problem I backed up my stock ROM in TWRP.....So I thought
- Went to restore my stock ROM using TWRP and yup you guessed it like many others the restore failed half way through
Not a big deal starting fresh can be a good thing BUT I really need my old text messages and all I have is a USB backup of the phone (Internal/SDcard) on my PC and of course the TWRP back-up on the SDcard that won’t restore ...... Is there any way to get these messages back to my phone????
wonka144 said:
Not a big deal starting fresh can be a good thing BUT I really need my old text messages and all I have is a USB backup of the phone (Internal/SDcard) on my PC and of course the TWRP back-up on the SDcard that won’t restore ...... Is there any way to get these messages back to my phone????
Click to expand...
Click to collapse
Not sure how to help you with your immediate problem at hand, but going forward, I definitely recommend the sms backup + from the Google Play Store. Nice thing with that app is, you can link it to your gmail account, and all your text messages are backed up to your gmail.
Hello,
My Nexus 5 is locked, stock 4.4.4 and I never attempted to root or anything.
I ended a call and it got stuck, so I hard turned it off by holding the power button. Since that it wont boot, no matter what I do.
It doesn't respond to holding just the power button, and I managed a couple of times to get into fastboot, but whatever option I chose there it just turned back off. Now I can't get it into fastboot. When it was in fastboot, it was recognized as "Android", and now isn't recognized at all (because it's turned off). It also doesn't respond to charging.
I am desperate, please help me!
Thanks.
ccpro said:
Hello,
My Nexus 5 is locked, stock 4.4.4 and I never attempted to root or anything.
I ended a call and it got stuck, so I hard turned it off by holding the power button. Since that it wont boot, no matter what I do.
It doesn't respond to holding just the power button, and I managed a couple of times to get into fastboot, but whatever option I chose there it just turned back off. Now I can't get it into fastboot. When it was in fastboot, it was recognized as "Android", and now isn't recognized at all (because it's turned off). It also doesn't respond to charging.
I am desperate, please help me!
Thanks.
Click to expand...
Click to collapse
Is it charged?
Just plug in the charger for sometime and try to turn it on..
If above fails, you need to get into fastboot and first take backup of your sdcard using this method http://forum.xda-developers.com/showthread.php?p=51694433
If there is no important data on your sdcard, get into stock recovery and factory reset your device from there.
If you can't get into fastboot mode and nothing is accessible, contact Google if you purchased your device from play store or else LG!
Mr hOaX said:
Is it charged?
Just plug in the charger for sometime and try to turn it on..
If above fails, you need to get into fastboot and first take backup of your sdcard using this method http://forum.xda-developers.com/showthread.php?p=51694433
If there is no important data on your sdcard, get into stock recovery and factory reset your device from there.
If you can't get into fastboot mode and nothing is accessible, contact Google if you purchased your device from play store or else LG!
Click to expand...
Click to collapse
The device is charged, it was 90% when it happened. I can't backup it because it isn't recognized as adb device in the cmd.
I managed to get to the fastboot menu again, but if I choose the recovery mode option it just turns off. Is there another way to force reset it to factory settings?
ccpro said:
The device is charged, it was 90% when it happened. I can't backup it because it isn't recognized as adb device in the cmd.
I managed to get to the fastboot menu again, but if I choose the recovery mode option it just turns off. Is there another way to force reset it to factory settings?
Click to expand...
Click to collapse
Are the drivers properly installed on your PC?
Had you enabled USB Debugging? (If you remember then good)
If your device is not recognized, then you can't troubleshoot it. If it's recognized, then you can either use this thread http://forum.xda-developers.com/showthread.php?t=2513701
Or get into recovery any how and factory reset.
Just plug in your charger and try again
If above fails, you need to connect Google and RMA your device.
Hello guys,
I just replaced screen on my 64GB OPO. Phone was fine before screen broke and I had a PIN lock on it. Now, when I turn on phone, I cannot do anything on my phone besides pulling down notification bar and swipe notifications. If I try to unlock by entering my PIN, screen turns off right after. If I enter wrong PIN, it will say Wrong PIN, but as soon as I enter right PIN, screen turns off.
I'm not sure why this is happening. I decided to boot into recovery and reflash the ROM. I hold Power + Vol Down, but phone starts booting normally, no recovery. Then, I try to go into Fastboot by Power + Vol UP, and phone boots normally, no fastboot. At this point, I cannot access recovery or fastboot. Then, I try ADB on laptop, I get "Unauthorized." I can't authorize ADB RSA dialog on my phone because as I said, when I enter my PIN to unlock my phone, screen turns off. Recovery, Fastboot, and ADB worked perfectly before replacing screen.
Anyone know how to fix this?. Thank you
TL;DR:
Replaced screen. Entering my PIN turns screen off immediately. No recovery, No fastboot, ADB gives "Unauthorized" Error.
xymic said:
Hello guys,
I just replaced screen on my 64GB OPO. Phone was fine before screen broke and I had a PIN lock on it. Now, when I turn on phone, I cannot do anything on my phone besides pulling down notification bar and swipe notifications. If I try to unlock by entering my PIN, screen turns off right after. If I enter wrong PIN, it will say Wrong PIN, but as soon as I enter right PIN, screen turns off.
I'm not sure why this is happening. I decided to boot into recovery and reflash the ROM. I hold Power + Vol Down, but phone starts booting normally, no recovery. Then, I try to go into Fastboot by Power + Vol UP, and phone boots normally, no fastboot. At this point, I cannot access recovery or fastboot. Then, I try ADB on laptop, I get "Unauthorized." I can't authorize ADB RSA dialog on my phone because as I said, when I enter my PIN to unlock my phone, screen turns off. Recovery, Fastboot, and ADB worked perfectly before replacing screen.
Anyone know how to fix this?. Thank you
TL;DR:
Replaced screen. Entering my PIN turns screen off immediately. No recovery, No fastboot, ADB gives "Unauthorized" Error.
Click to expand...
Click to collapse
https://forum.xda-developers.com/oneplus-one/general/tool-oneplusrecovery-tool-v1-0-restore-t2991851
You can use this,it does not uses fastboot and instead uses hardware debugging port.
Also using this on Xp system will make it easier to detect the device.
Mr.Ak said:
https://forum.xda-developers.com/oneplus-one/general/tool-oneplusrecovery-tool-v1-0-restore-t2991851
You can use this,it does not uses fastboot and instead uses hardware debugging port.
Also using this on Xp system will make it easier to detect the device.
Click to expand...
Click to collapse
I looked at that tool before I made this thread and in 3rd step, it says to press Power + Vol Up? Doesn't that mean you have to be in fastboot? Anyway, I tried it in Windows 10 and it didn't do anything. My phone gets detected by my laptop and everything. I will try in Windows XP and see if anything changes.
xymic said:
I looked at that tool before I made this thread and in 3rd step, it says to press Power + Vol Up? Doesn't that mean you have to be in fastboot? Anyway, I tried it in Windows 10 and it didn't do anything. My phone gets detected by my laptop and everything. I will try in Windows XP and see if anything changes.
Click to expand...
Click to collapse
No, power+vol+ is actually done to trigger the qualcomm port,if your device can't boot to fastboot,it means it's actually dead then your pc should be able to detect it as "Qhs_bulk" or "usb qcom diagnostics 9006".
Make sure you install the drivers given in the thread or Qualcomm 2012 drivers.Again this procedure doesn't work on fastboot/adb drivers!
You'll have to disable driver signature check on win8/10,Xp works without any issues.
Mr.Ak said:
No, power+vol+ is actually done to trigger the qualcomm port,if your device can't boot to fastboot,it means it's actually dead then your pc should be able to detect it as "Qhs_bulk" or "usb qcom diagnostics 9006".
Make sure you install the drivers given in the thread or Qualcomm 2012 drivers.Again this procedure doesn't work on fastboot/adb drivers!
You'll have to disable driver signature check on win8/10,Xp works without any issues.
Click to expand...
Click to collapse
Oh ok. I will try soon. I'll report back with results.
Thanks for your help man!
xymic said:
Oh ok. I will try soon. I'll report back with results.
Thanks for your help man!
Click to expand...
Click to collapse
Click "Thanks" button
Hi,
I have a problem with my Motorola Moto G4. I bought it 2 months ago and unfortunately the power button broke and I am therefore not able to turn my phone on/off. That is in general not a problem since the device is still under warranty and I will get the phone repaired. The problem is that I want to backup my data, which I am not able to, before getting the device repaired since the workshop will reset the phone.
I am still able to unlock the phone but no apps or windows can be opened (taping on an app icon does not do anything). Dragging down the notification bar is possible and if connected via USB I can still see the status, unfortunately I am not able to change the setting from charging only to data connection. Since the power button is broken I am not able to reboot the device. I tried to use the adb tools to reboot but the device is not authorized and I would need to change that on the phone which I am not able to. Is there any way to reboot the phone or to access the data.
Any help would be really appreciated.
you might be able to try the commands for adb reboot recovery as the phone is booting up - iv never tried it but adb should be working after the moto splash screen (during the boot animation)
Im not sure if it needs authorisation during that stage but if you cant get into recovery and you cant change the usb connection/authorise adb then I cant see any other way to get the data off
TheFixItMan said:
you might be able to try the commands for adb reboot recovery as the phone is booting up - iv never tried it but adb should be working after the moto splash screen (during the boot animation)
Im not sure if it needs authorisation during that stage but if you cant get into recovery and you cant change the usb connection/authorise adb then I cant see any other way to get the data off
Click to expand...
Click to collapse
I am not really sure how to follow your advice since I am not able to shut down / reboot the phone (power button is not working).
Nem1c said:
I am not really sure how to follow your advice since I am not able to shut down / reboot the phone (power button is not working).
Click to expand...
Click to collapse
In that case I don't see how you can access anything if you have no adb & you can't select anything on the phone
TheFixItMan said:
In that case I don't see how you can access anything if you have no adb & you can't select anything on the phone
Click to expand...
Click to collapse
If I would drain the battery to "shut down" the phone, would there be a way to turn the phone on without the power button?
Nem1c said:
If I would drain the battery to "shut down" the phone, would there be a way to turn the phone on without the power button?
Click to expand...
Click to collapse
with older samsung devices you could use a usb jig to get into download mode without the power button (its a usb cable with some pins crossed you can buy them for only £1 off amazon/ebay)
even if it did work you would still need the power button to select the option to restart phone so the answer is nothing that I can think of
TheFixItMan said:
with older samsung devices you could use a usb jig to get into download mode without the power button (its a usb cable with some pins crossed you can buy them for only £1 off amazon/ebay)
even if it did work you would still need the power button to select the option to restart phone so the answer is nothing that I can think of
Click to expand...
Click to collapse
I found some mechanisms to get the phone turned on and I will try them out. I guess I have nothing to lose.
The interesting thing is that my phone is still receiving messages and news (I see them in the notification bar), so things like that are still working but unfortunately new "widows" can't be opened.
Thank you for your help.
I was able to get the phone rebooted and after the restart everything works as it should.
This is what I did:
Drain the battery (using the flash light), once the battery is flat connect the phone to the PC
Press and hold the volume down button until the Fastboot menu appears
Download ADB tools (the minimal version with adb and fastboot is sufficient)
Install the Motorola driver on the PC (I was not aware that I need this, since connecting the phone without the driver being installed and running adb device results in the device being shown)
run fastboot reboot