Okay, y'all... I have googled my brains out and tried all sorts of tricks to solve this. Nada.
Issue: When I click enable Wifi Calling, I am presented with a page involving typing in my address. (This for 9-1-1 calling over wifi networks.) As soon as I do so, I'm told "Unable to connect to network. Please move to a new location and try again." Now, note... I can make calls and send messages. So Sprint is working oveall.
Now... background:
* My phone is a Sprint-provided N920P (Note 5). New (or possibly refurbed, this was via my company not a personal purchase).
* Operating system was stock when I first ran into this; foolishly perhaps, I didn't worry about it and rooted the phone. (I'd gone through a long wait for the phone to finally switch from a generic company number provided to my individual number, and as soon as that finally happened I rooted w/o thinking further about the wifi calling issue.)
* I have tried stock (rooted) with latest updates, just to be clear on that. I double checked there were no more by loading up SmartSwitch on my windows PC.
* I also tried resetting via the dial-in reset number (##72786#).
* I also reset the data and PRL.
I hope someone has an idea. Here are three photos, including one (the sim card settings pic) I as a new Sprint user don't understand. Why does "Mobile Network State" say "disconnected"? The other two pics show the screens regarding the wifi calling settings.
Related
hello
i've installed the whatsapp on my sensation
but in the setup stage where it asks me to insert my phone number
after i do that it tries to connect and fails
error : unable to connect. please try again later
this app worked on my previous android phone
can anyone help ?
Haven't ran into this issue with my reinstall . It did not however send my phone the text I hit send and it acted like it was sending but went past it saying it was verified and let me in the program.
Sent from my HTC Sensation 4G using XDA App
anyone else ?
No problems with whatsapp whatsoever. Been using it a LOT.
Only problem with Whatsapp for me is that most contact photos do not show, despite being 'linked'. May try to reinstall if I get annoyed enough.
No issues here. I rely on it heavily. Runs just as flawlessly as it did on my iPhone.
I would suggest just trying it from a different location... Sometimes getting in range of a new tower fixes little data issues like that for me. Or try it on Wifi. Or if you were on Wifi, try it on data network... I think you get the idea
Only issue I have with Whatsapp is sometimes it like refuses to refresh whether the contact is online or not and shows them as "Last seen......" and won't push texts through when I know for a fact the person is online. Annoying, as I will send a text expecting it to go through only to look at my phone half an hour later wondering why the person hasn't texted back only to discover a single check by my message
kazprotos said:
Only problem with Whatsapp for me is that most contact photos do not show, despite being 'linked'. May try to reinstall if I get annoyed enough.
Click to expand...
Click to collapse
try syncing facebook for htc sense instead of just facebook.
that sorted my problem and now I have all pics from the contacts showing
Not being able to use WhatsApp is no fun, so if you are having trouble connecting, keep reading. To start, there are many reasons why you may not be able to connect to WhatsApp, so we have listed a few of the most common reasons.
The most common reason why you cannot connect to WhatsApp is because your phone is not connected to the internet.
To ensure you have a working internet connection, check the following:
You have a data plan on your carrier's network or a Wi-Fi connection with internet access.
Make sure the signal strength for Wi-Fi or data network is good and that the phone is connected to the network.
Open a webpage in your phone browser to see if it loads. If it loads, your phone is connected to the internet!
Reboot your phone.
If you cannot connect to the internet through your Wi-Fi network, try connecting to a different Wi-Fi network or connecting over your phone's data network.
If you can open webpages and run other applications that connect to the internet on your phone, but WhatsApp will still not connect, try deleting and reinstalling WhatsApp. Learn how to reinstall WhatsApp on: Android | BlackBerry | iPhone | Nokia
If you can connect to other applications on your data network, but not WhatsApp, it could be that your mobile provider has configured your wireless access points to block certain chat applications.
Try this if WhatsApp still will not work on data only:
Contact your mobile provider and ask them about different access point settings to run chat apps.
They will guide you through a process in which you will manually configure your data network and web settings.
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Thats what I did and it worked, also try the last step of changing your access point !
Finally!!!!
Check your access point ie APN
I was facing same issues when I checked access point it was different from what I normally use. I changed it and it works fine now
Access point changing help !!!
Service provider : Vodafone.
I was out in the country trying to get my phone connected to a network as the rest of my family (same plan) had connections with their iphones. Low and behold a new setting shows up in mobile networks that I had not seen before, Access Point Names. My biggest mistake was changing settings in something I knew nothing about but I did and pressed restore factory default. Once I reached an area that had a data connection, it seemed all worked well until I tried to send a text. I soon found out I couldn't send or receive any texts/calls.
I've flashed to stock, updated prl, and nothing has worked. I tried to change apn settings using those from this site 4GLTE, but it proved futile. Now I'm stuck and more frustrated than I was before I couldn't get service.
I feel like an idiot and really could use some help! Thanks!
emfajardo2 said:
I was out in the country trying to get my phone connected to a network as the rest of my family (same plan) had connections with their iphones. Low and behold a new setting shows up in mobile networks that I had not seen before, Access Point Names. My biggest mistake was changing settings in something I knew nothing about but I did and pressed restore factory default. Once I reached an area that had a data connection, it seemed all worked well until I tried to send a text. I soon found out I couldn't send or receive any texts/calls.
I've flashed to stock, updated prl, and nothing has worked. I tried to change apn settings using those from this site 4GLTE, but it proved futile. Now I'm stuck and more frustrated than I was before I couldn't get service.
I feel like an idiot and really could use some help! Thanks!
Click to expand...
Click to collapse
call your carrier and check your apn setting with them. Fastest and easiest way.
Help request: LTE Data works,"no service" otherwise. IMEI/number, but no texts/calls.
Software: Android 5.0.1 Skydragon M8 v2.0 Sense 7
Many people have posted issues with LTE where their cellular signal was fine for "2G" functions like calls and texts.
I'm having the opposite problem. After leaving airplane mode (landing at an airport today), I have a "No Service" message in the status bar drop down (notification tray), and the Settings>Network information page shows "Not Registered." However, I do have an IMEI (see details below). However, LTE data works perfectly fine.
I've obviously tried changing the settings in Settings>Mobile Data (preferred network to Global / LTE / LTE/legacy 3GPP mode) connection type global/auto/LTE/etc), to no avail. If LTE is connected it works flawlessly, but I cannot make calls or texts, and show not registered on the network. Data roaming is set to deny, but even allowing roaming does not change the situation.
Before this happened, I HAD gone through all the XTended Settings, and even 'looked' at (but did NOT change) some advanced settings pages, including the 'hidden' HTC network info page ( *#*#4636#*#* ). Again, however, I didn't change anything -- unless by accident?!
Does this sound familiar to anyone? Anyone know if I may have inadvertently changed something and can change it back (a setting that would persist in the hardware through NANDROID restores and factory resets...). Or, any other advice to restore the cellular service connection to normal?
I've tried a full NANDROID restore (multiple times) to a working copy, and a factory reset. I have limited access to a PC since I'm traveling, so re-flashing the VZW firmware or stock recovery or lollipop/verizon RUU would be challenging.
I did spend a good 45 minutes (at a library, my only PC access!) searching the forums and web, but to no avail.
Settings information:
OPperator Name: Verizon
Signal Strength -114 (I've had better but still have the same issues)
Mobile Network type: LTE
Service state: In service
IMS service state: Not Registered
Roaming: Not Roaming
Phone Identity page:
IMEI shows up (15-digit number...how can I verify I didn't mess this up?)
Phone Number is correct
IP Address: 100.66..... (looks good)
Any help is GREATLY appreciated!
Same here
I'm having the same issue. When i try to make a call my LTE bars drop to nothing and it says call failed no network available. Any ideas or help would be nice. I was using venom rom as well. I'm currently trying to flash the newest RRU to see if that resets things. I'm wondering if it somehow my sim card. I took it from my droid turbo. I've made sure to turn off advanced calling on my VZW account though.
Drhoot said:
I'm having the same issue. When i try to make a call my LTE bars drop to nothing and it says call failed no network available. Any ideas or help would be nice. I was using venom rom as well. I'm currently trying to flash the newest RRU to see if that resets things. I'm wondering if it somehow my sim card. I took it from my droid turbo. I've made sure to turn off advanced calling on my VZW account though.
Click to expand...
Click to collapse
I had this same issue, running from ruu then rooted. I didn't noticed until I started seeing voice mail notifications but never heard the phone ring. When I tried to dial out I got the immediate call lost message. I couldn't figure what was causing it so I just did a reset. I made sure not to restore any systems data from prior to the Lollipop upgrade. At this point everything is working, the only thing I haven't installed yet is the xposed framework and sense 6 toolbox.
mc_365 said:
I had this same issue, running from ruu then rooted. I didn't noticed until I started seeing voice mail notifications but never heard the phone ring. When I tried to dial out I got the immediate call lost message. I couldn't figure what was causing it so I just did a reset. I made sure not to restore any systems data from prior to the Lollipop upgrade. At this point everything is working, the only thing I haven't installed yet is the xposed framework and sense 6 toolbox.
Click to expand...
Click to collapse
What kind of reset did you do? I know my issue is slightly different, but I did a full RUU-flash yesterday (latest lollipop version) and still no luck. Unfortunately I'm out of the country now and access to a computer is limited, and I don't even have a SIM card yet to check if cellular service would work anyway.
I do intend to do a flash of the stock recovery and radios once I have the time and access, but that may be a while...
Still, I'll keep checking this thread to see if anyone posts any other options
lifebringer123 said:
What kind of reset did you do? I know my issue is slightly different, but I did a full RUU-flash yesterday (latest lollipop version) and still no luck. Unfortunately I'm out of the country now and access to a computer is limited, and I don't even have a SIM card yet to check if cellular service would work anyway.
I do intend to do a flash of the stock recovery and radios once I have the time and access, but that may be a while...
Still, I'll keep checking this thread to see if anyone posts any other options
Click to expand...
Click to collapse
Just go into settings and to Backup & Reset , this will return your phone to a fresh install and remove all non bundled apps.
Before doing the reset try going into Settings then Call then change Preferred Network to Global, or toggle from LTE then back to Global.
Morning all
We have an issue with my wife's S6(UK, stock up to date software, EE network)
A day ago if she tried to make a call and she just got a message stating 'Not registered on network. She's not getting any incoming calls or text messages either. And not able to use mobile data (wi-fi ok)
Tried all of the normal things, restarts, manually selecting network etc. The only thing that solves the issue is to select 2G only in the network settings, then calls and texts are ok, but obviously mobile data is non existent.
We have been though the troubleshooting with EE on the phone, part of this was to try another SIM which did not solve it, so we know the problem is with the phone.
Also done full factory reset last night, did not help at all.
Any ideas apart from sending it for repair, as EE are telling us?
Not wanting to root or modify in any way that is going to void warranty
Thanks in advance
Tl;dr: OPO refuses to connect to my default home network, instead chooses roaming. Cannot text or call and data will not work on roaming (they used to).
BACKSTORY
Hello, my OPO was working almost perfectly for 2 years without any significant damage like water or drops. Then, in November of 2016, I went on a trip to Europe for a few months (I live in Canada), and used my OPO occasionally there, by roaming when I needed to make calls. (Used my regular cell plan with an extra worldwide option)
When I got back to Canada, I had a stopover flight in Toronto, where I was able to connect to my HOME network and make a call and some texts. Also used some data during this time. Then, I flew the rest of the way to Vancouver. There, I was able to connect to my HOME network and send some texts and use data for about an hour. That was at the end of February.
THE PROBLEM
Since then (last 1.5 months) I have been unable to connect to my HOME network. My OPO will only connect to the AWAY/ROAMING network, even when I go into Network Operators and manually force HOME - it just says it's unable to connect at this time.
When connected to AWAY, I typically can not do anything. However, sometimes, I will be able to receive calls, and send and receive texts. No data, and no sending calls. Before this whole problem started, I was usually able to call and text and use data on AWAY.
WHAT I HAVE TRIED
Choosing different Network Operators, different Network Types (WIND is WCDMA). Problem persists.
Deleting and creating new APNs from the current information on carrier's site. Problem persists.
Ensure that my OPO can read the IMEI. It does
Went to carrier (WIND, aka Freedom Mobile) and tried the store's demo SIM that uses an alternate account. Problem persists.
Carrier tried my SIM in their own phone. Worked on that phone.
Carrier gave me a new SIM for my account.Problem persists.
Reset my OPO to factory defaults, including apps and data. Problem persists.
Format my OPO and flashed different ROMs (including various CM and stock releases from KitKat to Nougat). Problem persists.
Flashed different modems available for OPO from the various original CM11 ROMS, as well as one from a CM12 ROM. Problem persists.
Tried the SIM card from a friend's phone on a different carrier (Virgin Mobile in Canada).Problem persists.
Removed my StyleSwap cover and ensured antennas and antenna pins were clean and making contact. Problem persists.
Tested Wi-Fi, Bluetooth, NFC, and GPS to ensure other antennas were working. They are functioning
Use online tool to see if IMEI is blacklisted. It is not, and problem persists.
Took my OPO with me when travelling to various parts of British Columbia over 100KM away to test different cell masts. Problem persists.
CONCLUSION
That is as much detail as I can think of. I would be happy to provide more if it may help. I already had a chat with OnePlus's live support and email, and was told I would need a repair, which would cost a few hundred dollars.
I am also thinking about buying a used/broken OPO for cheap and swap the motherboard, however there are not many available near me right now, and this also carries some risks akin to buying stolen phones.
I am pretty tech savvy, so feel free to go into as much detail as you can.
Thank you for any and all the help you are able to give!