Hello everyone,
I have my Huawei Ascend Mate 7 for two months now and I noticed a strange problem : Push notifications of certain apps not working. Only on data while screen is off. Apps like Whatsapp for exemple. If I turn on the screen on or if I press a button (even just "volume up") the notification arrives. Whatsapp is set as "authorized" in the notifications manager. The app is also checked in "protected apps". I use "Normal" mode as Energy profile. Data is set to "always on" in Network menu.
Gmail seems to work correctly on data. Everything works absolutely fine on Wi-Fi.
It seems like certain push notifications "fall aslepp" immediately after the screen has turned off and arrive if I wake the phone up by simply press a button.
Any ideas on what is going on ? It's a very annoying problem. I had an HTC One M8 before and everything worked fine...
Thanks in advance for your help. I precise that I am french, I do my best in English !
microdog said:
Hello everyone,
I have my Huawei Ascend Mate 7 for two months now and I noticed a strange problem : Push notifications of certain apps not working. Only on data while screen is off. Apps like Whatsapp for exemple. If I turn on the screen on or if I press a button (even just "volume up") the notification arrives. Whatsapp is set as "authorized" in the notifications manager. The app is also checked in "protected apps". I use "Normal" mode as Energy profile. Data is set to "always on" in Network menu.
Gmail seems to work correctly on data. Everything works absolutely fine on Wi-Fi.
It seems like certain push notifications "fall aslepp" immediately after the screen has turned off and arrive if I wake the phone up by simply press a button.
Any ideas on what is going on ? It's a very annoying problem. I had an HTC One M8 before and everything worked fine...
Thanks in advance for your help. I precise that I am french, I do my best in English !
Click to expand...
Click to collapse
Can you be specific which apps not coming through ? Check what apps you have and you want to enable..
Do you have apps which will OVERRIDE your phone settings? And you have no idea what those apps enabling and putting in sleep..
microdog said:
Hello everyone,
I have my Huawei Ascend Mate 7 for two months now and I noticed a strange problem : Push notifications of certain apps not working. Only on data while screen is off. Apps like Whatsapp for exemple. If I turn on the screen on or if I press a button (even just "volume up") the notification arrives. Whatsapp is set as "authorized" in the notifications manager. The app is also checked in "protected apps". I use "Normal" mode as Energy profile. Data is set to "always on" in Network menu.
Gmail seems to work correctly on data. Everything works absolutely fine on Wi-Fi.
It seems like certain push notifications "fall aslepp" immediately after the screen has turned off and arrive if I wake the phone up by simply press a button.
Any ideas on what is going on ? It's a very annoying problem. I had an HTC One M8 before and everything worked fine...
Thanks in advance for your help. I precise that I am french, I do my best in English !
Click to expand...
Click to collapse
The same problem happend for my,
Also the gmail app working good when turn screen off.
no push Notifications for certain app's like WhatsApp, Instgram, and others apps.
what is the best way to contect with Huawei?
Could this be because the apps are set to sleep when the screen is off (I.e. protected apps)?
Thus they fire into action as soon as the screen is on?
Guys check in actual app or in settings / manage apps and check individual app if notifications are ticked/on ..
Hello everyone,
Simona Simmy said:
Can you be specific which apps not coming through ? Check what apps you have and you want to enable..
Do you have apps which will OVERRIDE your phone settings? And you have no idea what those apps enabling and putting in sleep..
Click to expand...
Click to collapse
Thank you for your answer Simona Simmy. Apps like WhatsApp, Facebook Messenger or Telegram for exemple. Gmail works fine.
To answer your second question. I tried to factory reset the phone and install those apps in first place to make sure that there are not other apps causing problem.
technogeek said:
Could this be because the apps are set to sleep when the screen is off (I.e. protected apps)?
Thus they fire into action as soon as the screen is on?
Click to expand...
Click to collapse
Thanks for your answer. Apps are set as «*protected apps*» . Indeed, as soon as the screen is on, bam, notifications arrive !
Simona Simmy said:
Guys check in actual app or in settings / manage apps and check individual app if notifications are ticked/on ..
Click to expand...
Click to collapse
They are ticked /on.
I made some screenshots attached to this post to show you the different settings I have.
I precise again that all these apps have completely normal behavior on Wifi. The problem only occurs on data. I didn’t have this problem on my HTC One M8, Nexus 5 and Samsung Galaxy S4.
It’s very annoying because Huawei Ascend Mate 7 is an excellent smartphone !
I don’t know what to do…
Thanks for your help.
microdog said:
Hello everyone,
Thank you for your answer Simona Simmy. Apps like WhatsApp, Facebook Messenger or Telegram for exemple. Gmail works fine.
To answer your second question. I tried to factory reset the phone and install those apps in first place to make sure that there are not other apps causing problem.
Thanks for your answer. Apps are set as «*protected apps*» . Indeed, as soon as the screen is on, bam, notifications arrive !
They are ticked /on.
I made some screenshots attached to this post to show you the different settings I have.
I precise again that all these apps have completely normal behavior on Wifi. The problem only occurs on data. I didn’t have this problem on my HTC One M8, Nexus 5 and Samsung Galaxy S4.
It’s very annoying because Huawei Ascend Mate 7 is an excellent smartphone !
I don’t know what to do…
Thanks for your help.
Click to expand...
Click to collapse
I knew you have one thing wrong ...
You in your 4th picture u have all apps set to notify .. that is WRONG ....
The notify in this case doesn't mean that they will notify you but it will notify pop up if u want allow app push notifications ..
So change desired apps from notify to allow .. ! that is why you not receiving them ..
Check which apps u want 100% allow and the res you trust less select notify ..
In fact, I tried both. "Notify" and "Allow". Beside, the system asked if I wanted to authorize the app to display messages, so I tried that but nothing has changed. I tried to return to "notify" just to see, that's why it's set like that on my screenshots.
Thank you for your help !
microdog said:
In fact, I tried both. "Notify" and "Allow". Beside, the system asked if I wanted to authorize the app to display messages, so I tried that but nothing has changed. I tried to return to "notify" just to see, that's why it's set like that on my screenshots.
Thank you for your help !
Click to expand...
Click to collapse
Leave it to allow and restart phone ..
I set Whatsapp as "Allowed" and restarted the phone. I waited a few seconds till the screen turn off. I send a message to myself with another phone & another account. Nothing happens. The screen stays off. I wait a few minutes, I turn on the screen and bam, the message appears ! This is the behavior on data.
On Wi-fi, when I do the exact same thing, the screen wakes up and I receive the message immediately .
So the problem is still here... Very strange...
microdog said:
I set Whatsapp as "Allowed" and restarted the phone. I waited a few seconds till the screen turn off. I send a message to myself with another phone & another account. Nothing happens. The screen stays off. I wait a few minutes, I turn on the screen and bam, the message appears ! This is the behavior on data.
On Wi-fi, when I do the exact same thing, the screen wakes up and I receive the message immediately .
So the problem is still here... Very strange...
Click to expand...
Click to collapse
which rom u using ?
Yesterday I updated to a more recent ROM that is : MT7-L09V100R001C00B121SP05 via USB (nothing was proposed via OTA)
I just saw that the MT7-L09V100R001C00B127 exists and it appears to be the most recent rom. I could try to install it.
microdog said:
Yesterday I updated to a more recent ROM that is : MT7-L09V100R001C00B121SP05 via USB (nothing was proposed via OTA)
I just saw that the MT7-L09V100R001C00B127 exists and it appears to be the most recent rom. I could try to install it.
Click to expand...
Click to collapse
SP05 is beta dwngr. to B120SP04 try again ..
i am using 127 is beta too and have feeling same behavior as sp05
Applying an update via USB works even when I downgrade ? Is it the way I have to do it ?
Edit : I can't find the option to update via USB anymore.. I have just the local update option...
microdog said:
Applying an update via USB works even when I downgrade ? Is it the way I have to do it ?
Edit : I can't find the option to update via USB anymore.. I have just the local update option...
Click to expand...
Click to collapse
yeah flash it locally
Okay so I'm back to B120SP04 rom as you can see on the screenshot, the flash has factory reseted my phone. So I download and install Whatsapp for a try, I applied the good settings again as you can also see on the screenshots (Protected app, Authorized). The problem is still here : on data, nothing until I put the screen on. On wifi, the notifications arrive each time immediately.
It's very annoying cause I love this phone but I have a lot of foreign contacts who use WhatsApp and I can't be on Wifi all the time...
Your help and your time are very appreciated though !
microdog said:
Okay so I'm back to B120SP04 rom as you can see on the screenshot, the flash has factory reseted my phone. So I download and install Whatsapp for a try, I applied the good settings again as you can also see on the screenshots (Protected app, Authorized). The problem is still here : on data, nothing until I put the screen on. On wifi, the notifications arrive each time immediately.
It's very annoying cause I love this phone but I have a lot of foreign contacts who use WhatsApp and I can't be on Wifi all the time...
Your help and your time are very appreciated though !
Click to expand...
Click to collapse
Going flashing 127 would result same thing.. so u can stay on official 120.. there is no diff. and wait for january update..
last thing you could try to clear cache and clear data on particular app .. but don't think will help..
EDIT ; I can see you have still kernel dirty .. try flash this kernel ..http://en.ui.vmall.com/plugin.php?id=hwdownload&mod=detail&mid=74
EDIT 2 ; just checked that there are problems on whats app in other mobiles .. is the problem only with whats app ?
or some other apps ?
http://forums.androidcentral.com/samsung-galaxy-s5/391426-whatsapp-instant-notification-problem.html
http://forums.androidcentral.com/ge...ini-only-getting-notifications-over-wifi.html
https://www.whatsapp.com/faq/en/wp/21073483
Try this : https://play.google.com/store/apps/details?id=com.andqlimax.pushfixer.noroot&hl=en
I had a similar problem a long time ago on one of my samsung devices. It took me days to solve it, and finally i found one tiny setting was not correct.
I'm using my Note 3 settings and translating from dutch to english so it might be different for you, but nevertheless it could help:
settings> data usage (the one where you can set a limit for mobile data)> menu button > allow data to be synchronized automatically/in background
That's when my push messages started coming in again.
Just hope it helps.
Just stumbled on this thread:
http://forum.xda-developers.com/showthread.php?t=2516849
maybe that could help you to
Simona Simmy said:
Going flashing 127 would result same thing.. so u can stay on official 120.. there is no diff. and wait for january update..
last thing you could try to clear cache and clear data on particular app .. but don't think will help..
EDIT ; I can see you have still kernel dirty .. try flash this kernel ..http://en.ui.vmall.com/plugin.php?id=hwdownload&mod=detail&mid=74
EDIT 2 ; just checked that there are problems on whats app in other mobiles .. is the problem only with whats app ?
or some other apps ?
http://forums.androidcentral.com/samsung-galaxy-s5/391426-whatsapp-instant-notification-problem.html
http://forums.androidcentral.com/ge...ini-only-getting-notifications-over-wifi.html
https://www.whatsapp.com/faq/en/wp/21073483
Try this : https://play.google.com/store/apps/details?id=com.andqlimax.pushfixer.noroot&hl=en
Click to expand...
Click to collapse
What do you mean by "dirty kernel ? And by the way I don't know how to flash one. When I click to "Download" a link error is indicated.
The problem is also on Facebook Messenger or Tapatalk for exemple.
---
Hi Nirak,
Nirak said:
I had a similar problem a long time ago on one of my samsung devices. It took me days to solve it, and finally i found one tiny setting was not correct.
I'm using my Note 3 settings and translating from dutch to english so it might be different for you, but nevertheless it could help:
settings> data usage (the one where you can set a limit for mobile data)> menu button > allow data to be synchronized automatically/in background
That's when my push messages started coming in again.
Just hope it helps.
Just stumbled on this thread:
http://forum.xda-developers.com/showthread.php?t=2516849
maybe that could help you to
Click to expand...
Click to collapse
Thanks for your help.
I don't know if the exact same option exist on Huawei phones, but it could be this : "Enable always-on mobile data" in the Mobile Network Settings menu as shown on the attached screenshot...
I tried Push Notification Fixer (non-root version cause my phone is not rooted) and it doesn't solve the issue. But I don't think it could cause it's not about disconnection after some time like the problem that PNF fixes, it occurs as soon as the screen is off.
I'm not quite sure if it is an Android/Huawei issue or a WhatsApp issue. But this strange behavior occurs with at least 3 other apps so I think it's rather a system issue.
It's a bit confusing. Anyway, thank you all for your contribution !
If you can find this settings page in your phone try the 'menu' button to look if there's something similar i described (always synchronize etc...)
I think that the notifications that don't appear when screen off is caused by the restricted background data that lenovo has pre-checked. Just untick the option shown in the picture to allow background data for the application you want. Tell me if this will work for you
chtsarts said:
I think that the notifications that don't appear when screen off is caused by the restricted background data that lenovo has pre-checked. Just untick the option shown in the picture to allow background data for the application you want. Tell me if this will work for you
Click to expand...
Click to collapse
Doesn't seem to work for me for Messenger. Still only receive notifications when i open the app. :crying:
benneb2 said:
Doesn't seem to work for me for Messenger. Still only receive notifications when i open the app. :crying:
Click to expand...
Click to collapse
Also turn off battery optimization for this app.
Settings->power management->battery optimization and then choose all apps instead of not optimized, find the app you want and disable battery optimization
chtsarts said:
Also turn off battery optimization for this app.
Settings->power management->battery optimization and then choose all apps instead of not optimized, find the app you want and disable battery optimization
Click to expand...
Click to collapse
I have done this also :crying:. Upon re-opening Messenger while on data, it shows 'Waiting for Network' then 'Connected' and all the notifications come through. Ive also tried disabling Doze to no avail. Notifications work fine when on Wifi so not sure what the problem is, looks like a software design problem made by Lenovo. I might try Lineage in the future.
I find that when I return home and phone gets WiFi while pulling in drive I suddenly get Gmail notifications so seems mine is same.
The only way to fix notifications I've found that actually works is to disable doze via adb shell.
Sadly this fix needs to be reapplied every time you restart the phone making it a bandaid for a gunshot wound.
It feels like the OnePlus 3 all over again...
Install this app...
This app should work very well...
https://play.google.com/store/apps/details?id=de.geroo.disabledoze
Try this.
chtsarts said:
I think that the notifications that don't appear when screen off is caused by the restricted background data that lenovo has pre-checked. Just untick the option shown in the picture to allow background data for the application you want. Tell me if this will work for you
Click to expand...
Click to collapse
You have to close the lock, see image in the link below.
http://imgur.com/Gc4IBIj
Perhaps I have not searched enough to find a thread about this topic, but is there a way to simply turn off the permanent Advanced Messaging Service notification (and not disable VoLTE)? I looked at a thread on the internet that suggested to force stop the app, but naturally, it restarts when it is used by a service on your phone. This notification is extremely annoying and never goes away. Although this app is visible in the list of apps (and/or notifications), the only option is force stop for the app itself, and for notifications, the options are grayed out so I can't turn them off.
Get root explore go to your private folder delete RCC folder them reset your phone and your problem fix
thedarknight2023 said:
Get root explore go to your private folder delete RCC folder them reset your phone and your problem fix
Click to expand...
Click to collapse
I appreciate your reply but I paid and downloaded that app and it's only for rooted devices. Is this the only way to get rid of the notification?
muchachaxx said:
I appreciate your reply but I paid and downloaded that app and it's only for rooted devices. Is this the only way to get rid of the notification?
Click to expand...
Click to collapse
Yes only way for now
So today my Samsung-SM-G950U had a software update that now doesn't allow you to remove the "Mobile Data Turned Off" notification but instead lets you silence it up to 2 hours. I used to be able to simply restart the phone and it was gone until I used it again and then I would simply restart but this option has been removed. Is there any way to remove it permanently?
bryanmepstein said:
So today my Samsung-SM-G950U had a software update that now doesn't allow you to remove the "Mobile Data Turned Off" notification but instead lets you silence it up to 2 hours. I used to be able to simply restart the phone and it was gone until I used it again and then I would simply restart but this option has been removed. Is there any way to remove it permanently?
Click to expand...
Click to collapse
well, i think we should find out whats causing it in the first place. Is this an unlocked phone? does the data actually work? are you intentionally turning the mobile data off? we need some deets yo
youdoofus said:
well, i think we should find out whats causing it in the first place. Is this an unlocked phone? does the data actually work? are you intentionally turning the mobile data off? we need some deets yo
Click to expand...
Click to collapse
AT&T phone, data works, turning off intentionally. I don't have a huge data plan so I turn off the data unless needed. Used to be able to simply restart the phone and the notification that data was off would disappear, now it stays in the notification bar.
bryanmepstein said:
AT&T phone, data works, turning off intentionally. I don't have a huge data plan so I turn off the data unless needed. Used to be able to simply restart the phone and the notification that data was off would disappear, now it stays in the notification bar.
Click to expand...
Click to collapse
gotcha. have you tried goodlock? it allows you to show/hide icons up thurr. Might not let you hide that one, but worth a shot
youdoofus said:
gotcha. have you tried goodlock? it allows you to show/hide icons up thurr. Might not let you hide that one, but worth a shot
Click to expand...
Click to collapse
Yes, GoodLock doesn't allow you to remove that icon.
bryanmepstein said:
Yes, GoodLock doesn't allow you to remove that icon.
Click to expand...
Click to collapse
did the update jump you from oreo to pie? if it was on pie and was just a security patch, you should be able to roll back within the same bootloader revision to a previous version of pie. www.sammobile.com/firmwares
i see your post count is rather low, but im not sure that speaks to your experience level. i just didnt want to bore you to death about Odin if youre already familiar and know how to run it
youdoofus said:
did the update jump you from oreo to pie? if it was on pie and was just a security patch, you should be able to roll back within the same bootloader revision to a previous version of pie. www.sammobile.com/firmwares
i see your post count is rather low, but im not sure that speaks to your experience level. i just didnt want to bore you to death about Odin if youre already familiar and know how to run it
Click to expand...
Click to collapse
I know how to use the phone and that's where it ends LOL but appreciate your time.
Sometimes I don't get a notification of an incoming text message until several minutes after it was sent. I'm totally stock and I have disabled adaptive battery and I gave unrestricted battery usage to the messages app. Anyone else having this problem or know how to fix it?
Do u maybe have doze/aggressive doze options in any apps u have? Maybe wifi/mobile connection disabled at screen off/lock option somewhere? Anything like that in general? Provider/connectivity issues recently? Poor signal issues at all? R u rooted running stock or non-rooted? Is it just recently? Installed any 'new' appz at all? Lotsa possibilities...gotta go thru and try n tick 'em off one at a time...a bit of detective work should give u a suspect...hopefully.
Zaxx32 said:
Do u maybe have doze/aggressive doze options in any apps u have? Maybe wifi/mobile connection disabled at screen off/lock option somewhere? Anything like that in general? Provider/connectivity issues recently? Poor signal issues at all? R u rooted running stock or non-rooted? Is it just recently? Installed any 'new' appz at all? Lotsa possibilities...gotta go thru and try n tick 'em off one at a time...a bit of detective work should give u a suspect...hopefully.
Click to expand...
Click to collapse
As I said, the phone is totally stock. The wifi and mobile is on. I think the signal strength is fine and I don't think it is a provider issue. I don't understand what you mean about the doze option in apps. I've never heard of that - what kind of app would have those options? I think it has happened since I've had the phone, but it is hard to say since it only happens sometimes and it took me a while to notice it as a pattern. I don't get a lot of texts typically and if I get a text, I don't always notice that it has been delayed. I think that it might happen most with the first text I get in a day.
'Doze' is a low power mode that android goes into after a few hrs. with no activity or screen wakeup. But if ur not rooted then I think it requires ADB to allow perms...if u did, you'd know it...lol
If there's no 'suspect' apps installed then the next step of uninstalling 1 app at a time until there no more occurrences may not be feasible. Only other option I can think of sux...a factory reset with wipe then add ur apps one at a time etc...
Zaxx32 said:
'Doze' is a low power mode that android goes into after a few hrs. with no activity or screen wakeup. But if ur not rooted then I think it requires ADB to allow perms...if u did, you'd know it...lol
If there's no 'suspect' apps installed then the next step of uninstalling 1 app at a time until there no more occurrences may not be feasible. Only other option I can think of sux...a factory reset with wipe then add ur apps one at a time etc...
Click to expand...
Click to collapse
Thanks. I can't think of why an app would be able to affect this problem and I don't want to go through that amount of work, so I'm going to live with it and wait and see.
I'm having this issue as well. I'm in Mexico on a Mexican sim. Texts taking a long time to come through