Hi all, I got a Moto G 8gb from Phones4U, and my Bose QC15 noise canceling headphones made a nasty clicking noise every time they were plugged in. The clicking would happen no matter if something was playing or not. Nothing would play out of either channel, and the software would randomly pause whenever they were plugged in, as if they were being unplugged. Various cheap earbuds worked, but not my QC15s. I factory reset it three times, and obviously tried the headphones on about a half dozen devices, including a Galaxy IV, iPhone 5C, Nexus 5, my laptop, my desktop, and an old iPod Classic -- all worked perfectly.
I took it to Phones4U and exchanged it for another model, which had the exact same problem. We tried a 16gb version and it had the exact same problem too. Then we tried it with various other phones and my QC15s worked, so they told me that my headphones must obviously not be compatible with the Moto G line. Then they said I wasn't even eligible for a refund because it was about compatibility, not a defect. I raised hell and finally got them to refund it, but now I don't know what to do. Anybody else have noise canceling headphones, especially the QC15s, that they have successfully or unsuccessfully used?
staeiou said:
Hi all, I got a Moto G 8gb from Phones4U, and my Bose QC15 noise canceling headphones made a nasty clicking noise every time they were plugged in. The clicking would happen no matter if something was playing or not. Nothing would play out of either channel, and the software would randomly pause whenever they were plugged in, as if they were being unplugged. Various cheap earbuds worked, but not my QC15s. I factory reset it three times, and obviously tried the headphones on about a half dozen devices, including a Galaxy IV, iPhone 5C, Nexus 5, my laptop, my desktop, and an old iPod Classic -- all worked perfectly.
I took it to Phones4U and exchanged it for another model, which had the exact same problem. We tried a 16gb version and it had the exact same problem too. Then we tried it with various other phones and my QC15s worked, so they told me that my headphones must obviously not be compatible with the Moto G line. Then they said I wasn't even eligible for a refund because it was about compatibility, not a defect. I raised hell and finally got them to refund it, but now I don't know what to do. Anybody else have noise canceling headphones, especially the QC15s, that they have successfully or unsuccessfully used?
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You were probably a bit hasty returning the phone just for this, but you're right there's something screwy about the Moto G's handling of wired earphones that are more complex than basic stereo. I can't get any 3-button remote headset to work with it properly, for example. No doubt Motorola will deal with this in future updates ... unless they only want us to buy the Sol Republic Jax earphones, which would not be good ...
I'm also surprised you got a refund, as Motorola doesnt claim compatability with your headset. Also surprised that Phones4U now have 16GB in stock
ghtop said:
You were probably a bit hasty returning the phone just for this, but you're right there's something screwy about the Moto G's handling of wired earphones that are more complex than basic stereo. I can't get any 3-button remote headset to work with it properly, for example. No doubt Motorola will deal with this in future updates ... unless they only want us to buy the Sol Republic Jax earphones, which would not be good ...
I'm also surprised you got a refund, as Motorola doesnt claim compatability with your headset. Also surprised that Phones4U now have 16GB in stock
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Just for the record I have a 16gb Colors edition from Brazil and I use a Sennheiser bluetooth headphone with my Moto G (PX 210 BT) and it works beautifully!
I can use all its buttons with no problem: play/pause, volume up and down and skip track forward/backward.
One interesting thing I noticed was: the headphone did not perform very well with Google Play Music. Both sound quality (it would constantly click during playback) and the buttons (play/pause button would only work with screen on) were not up to standard.
However when I installed my player of preference, PlayerPro, and messed a little bit in the settings of the app with audio priority and with the keyguard settings both audio quality and buttons were working great!
shd_cheap_cigar said:
Just for the record I have a 16gb Colors edition from Brazil and I use a Sennheiser bluetooth headphone with my Moto G (PX 210 BT) and it works beautifully! e
I can use all its buttons with no problem: play/pause, volume up and down and skip track forward/backward.
One interesting thing I noticed was: the headphone did not perform very well with GooglPlay Music. Both sound quality (it would constantly click during playback) and the buttons (play/pause button would only work with screen on) were not up to standard.
However when I installed my player of preference, PlayerPro, and messed a little bit in the settings of the app with audio priority and with the keyguard settings both audio quality and buttons were working great!
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Click to collapse
Yes, bluetooth is another matter of course. But I guess he has a reason to be sore when those wired Bose QC15 headphones cost twice as much as the phone itself
Workaround to make them work
I have the same problem connecting my QC15 with moto G. With some experimenting I somehow made them work and they are perfectly fine now. Follow the below steps to make them work with your phone.
1. Disconnect the headphones to the phone and start music on any player(Google play or your choice) on the phone.
2. Once the song starts playing insert the headphones into the jack. Imp Note: remove the headset part from the wire.you should only insert the wire without having the headset piece.
3. Now the song will continue to play. Now switch on the headphone and insert the wire into the headphone. It should work now.
I know this shouldn't be the actual scenario, but engineers at Motorola have made up some mess which cannot be cleaned up now with respects to hardware. The phone is little wierd on headphones port. Its not working with aux cables in my car too
I have SMS street by 50 cent and every thing works fine. skip/pause and previous track
Sent from my XT1032 using xda app-developers app
Same problem
I've experienced the same problem with Bose QC15 and the Moto G. Motorola support were rude and unhelpful, first assuming that the QC15 were bluetooth and telling me flat out that it was not a fault of their hardware. Eventually I got a ticket raised so we'll see what happens. Not holding my breath.
bonthukarthik, your fix works - thank you for sharing - although I must add that this step has to be repeated whenever playback is stopped or paused (including when Spotify plays an advertisement). If I find anything out from Motorola, I will share it here.
I just got some qc15's and they only worked out of the left ear with the moto x. I used the work around above and they now work. weird. play/pause button now works but the volume does not on the inline headphone controls.
What kind of connector this headset/headphone has?
CTIA or OMTP?
I have skullcandy 2xl single button headphones and it doesn't work
when i attach the headphones the music pauses
Confirmed
I can confirm this issue with Moto X and also the workaround. I have contacted Motorola but so far no luck in getting through to someone who can open an issue internally
Skullcandy not working
Have the same problem
I have the skull candy inkd 2
It only works when its 3/4 inside but when I push it all the way in a clicking noise plays
Please find a solution
Hi.
I just got a moto g, I have a bose qc3 and the same problem.
It seemed tome that it seemed to me that it was connection or impedance related... so I tried a few things.
The best way I found to make it work fast is plugging it in using the airplane jack adapter. It works perfectly fine but the remote won't work.
I guessed that it means that it's remote/impedance related.
Like it was said before, unplugging the jack on your headset, playing something on the phone and plugging it it afterwards works too... But I really don't know why !
Any clues, anyone (with advances electronic skills)?
With my former android phones I had troubles using the answer/play remote on some headphones/buds, but never like that. It was allways clear to me that iphone and android headset/buds remotes work in a different way, and sometimes even differently depending on your android model or brand...
My guess is that using a cable without a remote will work... but it's be nicer to have a working remote.
---------- Post added at 10:18 AM ---------- Previous post was at 10:08 AM ----------
I found something, just a clue, I don't mean it'll work for sure.
http://m.instructables.com/id/Galaxy-Nexus-and-others-headset-remote-with-medi/
Alright here are some more details / partial solutions :
- If you plug your qc using the jack with the remote/mic and the airplane adpter, the sound sill work, but you'll lose the mic and commands. Basically it's the same as if you plugged it in usgin a "regular" jack cable (that bose sells, or used to, btw)
- if you use the "play and then plug jack in headset" workaround, sound will work, the main button too : it'll play/pause, but if you stop and quit tha music app, the problem will come back
- almost the same with a call, if you call your phone and wait for it to ring before pluging the jack into your hedset the sound will work both sound and mic, but the button fonctions are weird : at first it'll aswer the call, but afterwards it'll work as an on/off switch for the mic.
- Best solution I found : when you plug your headset and have the parasite problem, just press the main button on your remote, it'll stop the problem... but the button won't work anymore, either to answer/hangup or play/pause. I use this solution ftm, even if I don't think it's good for the headset to have this clicking parasite, and I'm still waiting on a way to make everything work all the time.
Any ideas ?
Mat
Matlevo12 said:
Any ideas ?
Mat
Click to expand...
Click to collapse
Have you tried with a CTIA to OMTP converter .
Hi, thanks.
No, i should, but I thought that all android phones were ctia now... I don't have my moto handless kit with me, but I'll try it with my gf's xperia sp to see if it works with it, since my bose headset works perfectly with the xperia.
Anyone knows if the moto g is ctia ?
Any other ideas ?
dunsanyun1999 said:
Have the same problem
I have the skull candy inkd 2
It only works when its 3/4 inside but when I push it all the way in a clicking noise plays
Please find a solution
Click to expand...
Click to collapse
All Stereo Head phones normally use a 3 Pin Jack, Cell phones use a 4 pin, I found this out before with some other audio products..
I confirm all the informations about the problem and the workaround concerning a Moto X and the QC15 I just got. I hope a solution will be found. Does anybody tried that amazon product ?
[email protected] said:
I confirm all the informations about the problem and the workaround concerning a Moto X and the QC15 I just got. I hope a solution will be found. Does anybody tried that amazon product ?
Click to expand...
Click to collapse
I have a Droid Maxx and the QC15. The android inline remote & mic kit from Amazon have the same problem as the iphone cable that comes with the QC15 headphones. Quite annoying. Also, I can't get the workaround to work. No matter what I do, I only get sound from the left speaker.
I had a similar problem (no audio, weird noise in right ear) with Moto-G and QC15. The workaround that succeeded for me was to change the headphone gain from Hi to Lo. The gain switch is in the plug that connects the wire to the left earcup.
This supports the suggestion that the issue is caused by some impedance measurement routine on the phone.
J
When i plug in both of my iphone 5 earphones the music plays through the speaker and then stops and then plays and finally comes to a halt. When i don't plug it in properly and leave it hanging the music plays fine (lower quality with lots of disconnections). The earphones work with my computer and other mobile phones so what is the problem? they both randomly stopped working but other headphones work fine? The iphone 5 earphones from a friend also works fine. Lol weird problem.
I want the moderator to ban me.
alikpronoy said:
headphone of one phone may not work properly in another phone.
But, as your friends headphone works well with your phone, then your phone has no problem. There might be some problem with your iPhone 5 headphone.
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Click to collapse
the problem is that the headphones do work fine and there is nothing wrong with them as it has worked on multiple other devices. I have seen other XDA threads reporting the same issue with no replies or in clear replies that are not educated. I think it is a kitkst software problem.
I want the moderator to ban me.
I would blame your headphones.
But the Moto G is a bit picky with the earphones.
Im using my old earphones from an LG with Windows Phone and although they work sometimes Google Play Música closes when I use the earphone button.
Guess it only works perfect with those Motorola stylish earphones from the commercials.
Hey guys.
I'm getting t699 and i know that it does not come with any headphones.
I'd like to get a pair, however i dont know which will work 100% with the t699.
What im looking for is:
- a straight jack (not 90degrees one)
- pilot with volume play/pause
- they have to be in ear headphones
- cable 1,2-1,5m
- 70$ max
- Can be wireless
I'm thinking about some stock samsung headphones since there are many compatibility issues.
Those maybe -> Samsung HS130 ?
I wanted soundmagic e10m, but those dont work with samsung ;/
Yeah I would definitely go with some from Samsung if you want everything to work properly.
The Sennheiser CX 275s works quite well. Unfortunately, I managed to lose my set and need to get a replacement...
Hello,
A few days ago my earphones were working fine in my lenovo P2 but then one day it started to produce muffled sound.
I pulled the headphone jack up a little bit and after some twists only the right side was producing normal music. The headphones are working fine in computer and tried some other headphones also but the problem persists. I even tried the headphones that came with the phone but they are also having the same issue. The strange thing is that my other headphone Sennheiser HD 203 (I think it is one ring jack while the other headphones are 4 ringed) is working fine in it. What could be the issue.
Thanks
I also had the muffuling issue.
I had the issue from the stock ROM only, then went to Oreo but it was still their thou my fix was simple.
I flashed the lineage os 7.1.2 provided by @Wonder Wicked Witch and the problem is gone....do try this BTW everything is working on the ROM.
So do try it.I am currently using it.
I suggest a Hardware caused problem.
Check for collections of dust, hair and other debris that got stuck in the headphone jack. Use pliers to get it out.
Because "normal" headphones work fine and ones that go deeper in (with mic or controls ) don't, I really suggest you check that, because all the dust gets stuffed in to the end of the port, so jacks that aren't as long won't have any issue.
--
Hi. I have a audio problem in my Lenovo p2. The audio is very bad when using a normal earphones, but when I use an Universal earphones like Ubon etc etc., it has the setting in it which makes the audio good. The big problem is that I cannot use any other normal earphones instead I have to use universal earphones like UBON universal earphones. Please help me out with this. I have tried factory reset also many times, the issues is still the same.
Device - Samsung Galaxy S7 Edge
So just an hour ago, I decided to plug in the headphones and listen to some songs. To my surprise, the headphones didnt work. The phone couldnt detect the headphones. I tried to plug the headphones on other devices and it works flawlessly. I even tried plugging a different pair of headphones to my phone but that didnt work either.
I recently flashed an S9 Rom (S9 rom by Killswitch) and then I was messing around with the substratum theme engine.
The headphones worked when I plugged them like 2 hours ago and I didnt even drop my phone.
I just wanna make sure this isnt a software issue which can be easily fixed.
P.S. Does anyone have an idea how much it costs to get the headphone port repaired if it comes to that?
Thanks.
emptommm said:
Device - Samsung Galaxy S7 Edge
So just an hour ago, I decided to plug in the headphones and listen to some songs. To my surprise, the headphones didnt work. The phone couldnt detect the headphones. I tried to plug the headphones on other devices and it works flawlessly. I even tried plugging a different pair of headphones to my phone but that didnt work either.
I recently flashed an S9 Rom (S9 rom by Killswitch) and then I was messing around with the substratum theme engine.
The headphones worked when I plugged them like 2 hours ago and I didnt even drop my phone.
I just wanna make sure this isnt a software issue which can be easily fixed.
P.S. Does anyone have an idea how much it costs to get the headphone port repaired if it comes to that?
Thanks.
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Click to collapse
Update : I installed an app called Lesser AudioSwitch. I set the audio output through headphones and bam! The headphones started to work flawlessly! Then I switched to speakers, speakers worked as they are supposed to then again switched to headphones. They worked. I am convinced that this is a software issue. What do I do? Please help.