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Hello!
I just received my Infinity and started working on it, since there was a new Firmware available I downloaded and installed it.
When done it said "shutting down" and turned the Infinity off.
And this is were the trouble began .. since the last few hours I am trying to get it to work again but nothing seems to work.
Pressing the reset button with a paperclick won't work.
Volume down + Power only lets the Tablet vibrate after 10-12 seconds
Pressing power for 20 seconds (ASUS suggested this..) does the same thing.
with/without A/C Charger or docking station same thing, I get absolutely nothing on the screen.
When plugging it in via USB I get the APX mode.
Is there anything I can do at all? I don't want to send it back of course and thought APX Mode will maybe help me install and / fix something "blind" since I think the issue might be related to the Firmware upgrade..
Thanks in advance
Read this thread [How-To] All-In-One Guide For Asus Infinity (TF700) [24/09/2012] if you haven't already and you should be able to fix it.
Cheers Q
Quozl said:
Read this thread [How-To] All-In-One Guide For Asus Infinity (TF700) [24/09/2012] if you haven't already and you should be able to fix it.
Cheers Q
Click to expand...
Click to collapse
I did try the button combinations, and for NVFlash it says: THIS REQUIRES A NON-BRICKED AND UNLOCKED DEVICE. IT WON'T WORK ON ALREADY BRICKED DEVICES
Well.. I think mine already could be bricked, and I can't unlock it by installing the apk
If pressing Volume Down +Power only give you a black screen and not even the Asus logo it means you are bricked (could also be a hw failure, who knows) ... APX mode is useless for your device. So if u can't manage to boot into recovery or in fastboot mode i would recommend you to start the RMA process.
Pretoriano80 said:
If pressing Volume Down +Power only give you a black screen and not even the Asus logo it means you are bricked (could also be a hw failure, who knows) ... APX mode is useless for your device. So if u can't manage to boot into recovery or in fastboot mode i would recommend you to start the RMA process.
Click to expand...
Click to collapse
Nope nothing, doesn't matter if I press up/down + power for how long all I get is a 1 second vibrate after 10-12 seconds, with or without the Volume keys.
Pad is charged, same with A/C, when I try without the LED next to the power doesn't even turn on
Pressing the reset with a paperclip won't work either as stated so I guess it really is a brick...
How can a official Firmware Upgrade brick a device? I'm not new to Android and already own 3 HTC's all rooted and stuff but I never came across something like this ..
A few Things you can still try to recover the Infinty
Dude, that absolutely SUCKS! I would be so disappointed / angry if I were in your position, especially having the tablet for a short time. It DOES sound like a hardware failure (video seems out, but it's almost as if the tablet is running dark, and you just have no video. Can you return it to the retailer you bought it from? That would be 1000% better than an RMA, which is another thing that Asus does extremely poorly (They use a 3rd Part servive out of Grapevine Texas, and in MOST cases it is a nightmare. I don't understand why you can't bring/send it back to the point of purchase. You are not requesting arefund, just exchange for defective tblet.
As a last resort, do this: RUN THE BATTERY FULLY DOWN. Do not put the charge on, and keep checking if the tablet is powered on (touch the power button quickly, like you are taking it out of sleep mode. This could take the better part of a full day/night, but if you run it until the battery fully discharges, I remember a Prime user that this saved the day. It certainly is worth the effort, considering the alternatives.
Once it fully runs down, plug in the charger, and it should power up / begin charging and you will know in two seconds if it worked cause that Asus Logo will be the greatest site you will have seen in some time.
Oh, and something you can try before beginning that long process: I know you have already tried most reset methods, but humor me and put a pin in the reset hole - by HDMI, but instead of just pressing it briefly, press and hold for a FULL 30 + seconds. Some swear this changes the parameters, thiugh I am doubrtfull. More significant was mention that while holding the microswitch in, there is a "draining" happening of the memory onboard. I half belive it because years ago, I had an old HP Jornada Pocket PC, and one of the recovery procedures was remove the backup battery, and wait some inutes for a drain of memory to occur. You could SEE the LCD fading, like losing contrast super slowly. When it went completely blank was whenI was instructed to re-power up.
So try the reset pinhole for 30+ seconds
failing that, try a full battery drain
failing that try to return to point of sale
failing that do a shudder RMA with Asus. (Reach out to Gary Key - his PM and Email are listed in these forums. That way at least you will have a point of contact, and he may provide you with others. Good luck I feel for ya, especially with JB almost upon us! :cyclops:
Yosaku said:
Nope nothing, doesn't matter if I press up/down + power for how long all I get is a 1 second vibrate after 10-12 seconds, with or without the Volume keys.
Pad is charged, same with A/C, when I try without the LED next to the power doesn't even turn on
Pressing the reset with a paperclip won't work either as stated so I guess it really is a brick...
How can a official Firmware Upgrade brick a device? I'm not new to Android and already own 3 HTC's all rooted and stuff but I never came across something like this ..
Click to expand...
Click to collapse
Your are not the only one, afaik other users bricked their devices just by updaing with official firmware.However i'm a bit confused about that "shutting down" message and iirc the device only does a "restart" when updating,it doesn't shutdown.
Hi!
Thanks for the long reply
I tried holding the reset for more than 30 seconds, as I thought it did not help.
Any Tipps on how to drain the battery if I can't even turn it on? It vibrates after 10 seconds but I don't think that will drain much of the battery..
As for the RMA:
I won't do it via ASUS, they told me to but hell no.
Bought it from Amazon and already contacted them, I'll send it back when I get the confirmation they won't do an ASUS RMA, if they do want I just get my money back and buy a new one lol. Either way it is faster than Asus..
/edit
I wondered about the shutdown too and even waited quite some time after it went black because I thought it would boot back again, but well.. it did not
Thanks again!
Yosaku said:
Hi!
Thanks for the long reply
I tried holding the reset for more than 30 seconds, as I thought it did not help.
Any Tipps on how to drain the battery if I can't even turn it on? It vibrates after 10 seconds but I don't think that will drain much of the battery..
As for the RMA:
I won't do it via ASUS, they told me to but hell no.
Bought it from Amazon and already contacted them, I'll send it back when I get the confirmation they won't do an ASUS RMA, if they do want I just get my money back and buy a new one lol. Either way it is faster than Asus..
Thanks again!
Click to expand...
Click to collapse
Put it in APX mode and it will drain your battery.Btw are you sure the battery was charged enough when you updated?
Yosaku said:
Hi!
Thanks for the long reply
I tried holding the reset for more than 30 seconds, as I thought it did not help.
Any Tipps on how to drain the battery if I can't even turn it on? It vibrates after 10 seconds but I don't think that will drain much of the battery..
As for the RMA:
I won't do it via ASUS, they told me to but hell no.
Bought it from Amazon and already contacted them, I'll send it back when I get the confirmation they won't do an ASUS RMA, if they do want I just get my money back and buy a new one lol. Either way it is faster than Asus..
Thanks again!
Click to expand...
Click to collapse
I will try to find the thread - but check in the Prime threads - search for screen black, no video etc. The guy(s) that did it said that they just kept turning it on.. or touching the power switch - I know that's not too detailed. Here's the thing: a vibrate is what the tablet does NORMALLY when powering up... I think your may be running, you just can't see it. The only clues you can get are from the LED in the power button. Green means something like 95% charged. Amber means less that 14% and blinking amber (with no power supply attached means it is within the last few percent - Those are ballpark figures, you can find the full LED color descriptions with a bit of searching. Anyway it is you only indicator so, finding out waht the colors mean might help you in the discharging process.
Pretoriano80 said:
Put it in APX mode and it will drain your battery.Btw are you sure the battery was charged enough when you updated?
Click to expand...
Click to collapse
EDIT: JUST NOTICED you said this is from Amazon. If that's the case, you have no worries. Amazon replaces items faster/better than any other retailer. In fact Amazon will cross ship you a new one and you can return this after receiving the new one - at least that's how they did it with my TF101... two times. On the third exchange, they try to refund you and make you purchase it again, but I complained that it was not the SAME problem each time (this was on the docks) and they went ahead and sent me a 3rd one. Just go ahead and do that. You probably would be better off with a different one, but check it CAREFULLY for defects. I am convinced that these are near impossible for Asus to build without screwing up something - Screen separation (viewed from the edge), scratches, poor cutout/application of the Logo (My daughter actually bled from a cut it gave he -sharp edges) and the INFAMOUS Loose Screen, "Clicking" sound - squeeze the tablet gently all the way around. if it clicks or makes any grinding noises return it. For $500 any defect is unacceptable. Good luck!
Good idea. I also wondered about his state of charge while updating...
Pretoriano80 said:
Put it in APX mode and it will drain your battery.Btw are you sure the battery was charged enough when you updated?
Click to expand...
Click to collapse
Yes, it was even plugged in
SmartAs$Phone said:
I will try to find the thread - but check in the Prime threads - search for screen black, no video etc. The guy(s) that did it said that they just kept turning it on.. or touching the power switch - I know that's not too detailed. Here's the thing: a vibrate is what the tablet does NORMALLY when powering up... I think your may be running, you just can't see it. The only clues you can get are from the LED in the power button. Green means something like 95% charged. Amber means less that 14% and blinking amber (with no power supply attached means it is within the last few percent - Those are ballpark figures, you can find the full LED color descriptions with a bit of searching. Anyway it is you only indicator so, finding out waht the colors mean might help you in the discharging process.
Good idea. I also wondered about his state of charge while updating...
Click to expand...
Click to collapse
Thing is, even when it vibrates the LED is always off, only when I plug it in for charging it turns orange.
I will try the APX method Just plug it in to the PC and when the "can't find driver" message pops up it's in APX? Or do I have to install the drivers first?
Yosaku said:
Yes, it was even plugged in
Thing is, even when it vibrates the LED is always off, only when I plug it in for charging it turns orange.
I will try the APX method Just plug it in to the PC and when the "can't find driver" message pops up it's in APX? Or do I have to install the drivers first?
Click to expand...
Click to collapse
You don't need the PC at all, just put it in APX mode and let it be. The led turns on only when you plug the charger.
Edit: btw, you will know if it's in APX mode because even if the screen is off the device will get warm.
Pretoriano80 said:
You don't need the PC at all, just put it in APX mode and let it be. The led turns on only when you plug the charger.
Click to expand...
Click to collapse
Oh ok, since the only thing it does is vibrate I don't know if it is in APX Mode .. and it vibrates not after 5 seconds even when I press the volume up, but after ~10 seconds
Yosaku said:
Oh ok, since the only thing it does is vibrate I don't know if it is in APX Mode .. and it vibrates not after 5 seconds even when I press the volume up, but after ~10 seconds
Click to expand...
Click to collapse
Indeed it takes 10 seconds before it gets in APX mode.
Pretoriano80 said:
Indeed it takes 10 seconds before it gets in APX mode.
Click to expand...
Click to collapse
Ok .. I think it is in APX now ... I need to head out for a few hours anyway so wish me luck!
And thanks for your help so far
Maybe that is why they pushed the release back. Because they found it was bricking devices, lol. That sucks, tho, man. Good thing you bought it recently enough to send it back with Amazon. I wouldn't even bother with anything else and just sent it back.
Maybe....you could see what's going on if you connected it to the TV/Monitor on the HDMI port....
Soo I'm back!
It is still vibrating, so the battery is not empty yet ;(
I thought about the HDMI too but I don't have a mini-HDMI adapter.
Anyway it is Saturday and I might send it back today ... although I am usually not giving up till I fix something I guess their might be nothing else left.
Thanks so much for your support so far
SmartAs$Phone said:
if it clicks or makes any grinding noises return it. For $500 any defect is unacceptable. Good luck!
Click to expand...
Click to collapse
500$ ?? Wow ... I am actually thinking about getting one from the US! These things cost around 900$ with Dockingstation in Germany .. way to rip off people oO
Getting off Topic I know, just wanted to mention
Yosaku said:
Soo I'm back!
It is still vibrating, so the battery is not empty yet ;(
I thought about the HDMI too but I don't have a mini-HDMI adapter.
Anyway it is Saturday and I might send it back today ... although I am usually not giving up till I fix something I guess their might be nothing else left.
Thanks so much for your support so far
Click to expand...
Click to collapse
Ok another trick and it involves some luck. IF its on and you power it off you get a very,very short vibration (it's hard to feel it sometimes) and then you normally see a confirmation box appear in the middle of the screen asking you "Would you like to shut down?". Then you either tap Cancel or OK. Using your "minds eye" try to imagine where that box is on that black screen and tap it where you would to answer the question "OK". If you have any luck the damn thing will shut off and in ~8 seconds you'll feel a longer vibration indicating it turned off. Then DO NOT turn it on. Instead plug in the power adapter and let it power on and see if that puts your video back up.
I'm just wondering if the cable to the screen inside has popped off the main board. I know i've read about that happening but it usually occurs after a pretty good jolt to the unit.
Hi,
I've been using Nexus 5 since Nov '13, but this is the first time i'm facing a serious issue in my device.
I was browsing through Chrome and my Battery was 73%, all of a sudden my device rebooted and here comes the main issue/problem.
My device is suffering a boot loop only displaying the google logo for 3-5 seconds and again it reboots.
Occasionally the boot animation starts but no success, again it reboots.
I tried to enter fastboot menu, it enters but it doesn't stay there for not more than 2 seconds. So I can't make any choice over there.
I tried all the combinations (VOL UP+ Power, VOL DOWN+Power, pressing all the buttons), but its of no use.
My device is out of power now.
Even when I plug my device to charger/computer its not showing the battery charging animation instead the reboot loop occurs.
I suspect it can be a problem with the power button in the board.
What do you guys think?
Is there any Solution for this weird problem?
hoping for possible and positive replies.
My device details:
I'm running Stock Android 4.4.4 with stock kernel.(not modified any system files)
TWRP recovery V 2.7.1.1
UNLOCKED ( @present Locked)
ROOTED. @present Unrooted)
Try pressing the power button hard and see if it helps. Probably a power button failure.
vin4yak said:
Try pressing the power button hard and see if it helps. Probably a power button failure.
Click to expand...
Click to collapse
Thanks for your suggestion, but I tried holding the power button for more than couple of minutes, No use of it.
While charging I can't even completely turn off the device, the bootloop occurs continuosly.
I've kept in charge for about 30 minutes but no change in its behaviour.
I haven't recorded the video, I searched youtube and found the exact problem.
here is the video
https://www.youtube.com/watch?v=jzj73qYg5HA
this is what happening to my device.
prvn234 said:
Thanks for your suggestion, but I tried holding the power button for more than couple of minutes, No use of it.
While charging I can't even completely turn off the device, the bootloop occurs continuosly.
I've kept in charge for about 30 minutes but no change in its behaviour.
I haven't recorded the video, I searched youtube and found the exact problem.
here is the video
https://www.youtube.com/watch?v=jzj73qYg5HA
this is what is happening to my device.
Click to expand...
Click to collapse
As I said earlier, it's most probably a power button failure. RMA the device or get it repaired at a LG service center.
vin4yak said:
As I said earlier, it's most probably a power button failure. RMA the device or get it repaired at a LG service center.
Click to expand...
Click to collapse
I think its the only solution available.
Can i claim warranty?
Because my device is unlocked and rooted.
prvn234 said:
I think its the only solution available.
Can i claim warranty?
Because my device is unlocked and rooted.
Click to expand...
Click to collapse
Nope..Unlocking will void it.
gamer.11 said:
Nope..Unlocking will void it.
Click to expand...
Click to collapse
No, it is not.
---------- Post added at 08:03 AM ---------- Previous post was at 07:58 AM ----------
prvn234 said:
I think its the only solution available.
Can i claim warranty?
Because my device is unlocked and rooted.
Click to expand...
Click to collapse
Yes you can. Google don't care about root and unlock, just like LG in case of nexus 5 because it is a google phone.
prvn234 said:
I think its the only solution available.
Can i claim warranty?
Because my device is unlocked and rooted.
Click to expand...
Click to collapse
If you've bought your phone from google play store, then RMA it. Google accepts rooted/unlocked devices as well. However, LG is a different story altogether. Here in India, they don't provide warranty if the bootloader is unlocked. Whether it's a nexus device or not. You will need to check it up.
Thanks a lot.
bitdomo said:
No, it is not.
---------- Post added at 08:03 AM ---------- Previous post was at 07:58 AM ----------
Yes you can. Google don't care about root and unlock, just like LG in case of nexus 5 because it is a google phone.
Click to expand...
Click to collapse
vin4yak said:
If you've bought your phone from google play store, then RMA it. Google accepts rooted/unlocked devices as well. However, LG is a different story altogether. Here in India, they don't provide warranty if the bootloader is unlocked. Whether it's a nexus device or not. You will need to check it up.
Click to expand...
Click to collapse
Thanks for clearing my doubts.
I have decided to reach the nearest LG care and look up for a solution.
My deviced turned on.... but after 5 minutes its off again
by making some irregular presses in the power button. the device turned on.
prvn234 said:
Hi,
I've been using Nexus 5 since Nov '13, but this is the first time i'm facing a serious issue in my device.
I was browsing through Chrome and my Battery was 73%, all of a sudden my device rebooted and here comes the main issue/problem.
My device is suffering a boot loop only displaying the google logo for 3-5 seconds and again it reboots.
Occasionally the boot animation starts but no success, again it reboots.
I tried to enter fastboot menu, it enters but it doesn't stay there for not more than 2 seconds. So I can't make any choice over there.
I tried all the combinations (VOL UP+ Power, VOL DOWN+Power, pressing all the buttons), but its of no use.
My device is out of power now.
Even when I plug my device to charger/computer its not showing the battery charging animation instead the reboot loop occurs.
I suspect it can be a problem with the power button in the board.
What do you guys think?
Is there any Solution for this weird problem?
hoping for possible and positive replies.
My device details:
I'm running Stock Android 4.4.4 with stock kernel.(not modified any system files)
TWRP recovery V 2.7.1.1
UNLOCKED
ROOTED.
Click to expand...
Click to collapse
I have the same issue happening here. All the place I go searcing for an answer andthey say that it is related to software. I suspect too that might be something to do with the power button. I've tried to open it, took of the motherboard, but it seems to be okay.
I have a Black Nexus 5 16gb, 4.4.3. Unrooted Locked
provetti said:
I have the same issue happening here. All the place I go searcing for an answer andthey say that it is related to software. I suspect too that might be something to do with the power button. I've tried to open it, took of the motherboard, but it seems to be okay.
I have a Black Nexus 5 16gb, 4.4.3. Unrooted Locked
Click to expand...
Click to collapse
It might be an issue with the power button.
In my case it was the power button, which tends to rattle and its not fit enough.
As I lost the copy of bill, i can't send the device to LG care.
So today morning I tried pressing the power button and as soon as the google logo appears I started to tap fast at the back cover with my finger right behind the power button.
SURPRISE! the device booted succesfully and was using for about couple of minutes.
Again it started to boot loop.
did the same procedure to boot. now my device is running for more than three hours and I don't know when it would again go to bootloop.
Its just the problem with my power button and I will soon get the bill copy from my retailer so that i will send the device for repair/replacement.
Meanwhile I've locked my device and set the tamper flag to false.
EDIT:- Now my device is back to normal. Thanks for your valuable responses. Its just the power button failure.
Useless service centers!
Today I went with my device to LG service center, but they were not ready to accept my words regarding this issue.
Surprisingly I found almost more than 6 peoples who bought their Nexus 5 for the same reason.
The technical person in the service center said that it might be due to software update and he suggested a silly solution, After each OTA update he asked me to uninstall each and every app and reinstall again.
I was repeatedly arguing him that it was a Hardware problem and its related to power button, he is not ready to take my words.
I also explained that when the problem existed in my mobile, in OFF condition if device is shaked too much it turns ON without even pressing the power button.
As many of them were waiting there with the same problem I just showed live demo of the problem.
Finally they said if again the problem occurs we should remove the cover and disconnect the battery and then again reconnect it.
Really frustrated spending a whole day in the service center. Main reason is the person in the service centers and technically backward and they were not able to understand the problem.
Is there any other solution available other than service center (Is there any possibilites of contacting google tech support directly) so that my power button gets repaired before the warranty ends!!!!!!
Progress
prvn234 said:
It might be an issue with the power button.
In my case it was the power button, which tends to rattle and its not fit enough.
As I lost the copy of bill, i can't send the device to LG care.
So today morning I tried pressing the power button and as soon as the google logo appears I started to tap fast at the back cover with my finger right behind the power button.
SURPRISE! the device booted succesfully and was using for about couple of minutes.
Again it started to boot loop.
did the same procedure to boot. now my device is running for more than three hours and I don't know when it would again go to bootloop.
Its just the problem with my power button and I will soon get the bill copy from my retailer so that i will send the device for repair/replacement.
Meanwhile I've locked my device and set the tamper flag to false.
EDIT:- Now my device is back to normal. Thanks for your valuable responses. Its just the power button failure.
Click to expand...
Click to collapse
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THANK YOU!!! This is the most helpful tip I've found so far! I started tapping its back part while charging the battery, and then I was able to turn it on, but when I quit tapping it the phone shuts down. It is really something related to the power button because the phone was locking itself constantly while it was working. I made some progress and I will keep trying until I make it work permanently. If you have any more helpful tip, please, share it with us! I've been trying to fix it for 3 weeks and Im getting crazy with this! Also, I moved to Brazil and there's no warranty here, so that's why Im trying to fix it by myself.
Did you contact Google and get it finally fixed?
Thank you and good luck!
i faced the exact same problem..
initially i thought it's a software problem..but in reality it was a hardware fault.. power button was stuck may be..
after repeatedly pressing the power button phone finally booted up..
thanks for the tip
I have the same problem I don't know if I can give the phone to LG care cause I'm in Mexico and I shop my nexus in usa. I have noticed that if I unplug the phone to the charger while Google logo is on the device turns off
Started happening to me a few hours ago....
tapping close to the power button seems to work but it shuts down once u stop.
attempted to repair it myself but im not seeing anything physically wrong with the tiny power button (inside).
leaving the phone off for a few hours. hope that works.....anyone else found a solution besides returning it to Google?
edit: I solved the problem!!!! (voided my warranty as well. lol)
the physical power button (internal) was stuck.
1. I opened the nexus 5 (using any repair guide)
2. I located the internal power button (very tiny)
3. I gave it a few taps with the base of my screwdriver (not too hard but not too soft either)
after re-assembling (partially) the phone came on for about 10 minutes but the problem started happening again so i disassembled it once more.
THE FOLLOWING MAY NOT BE AN ACTUAL FIX (I PROBABLY JUST GOT LUCKY)
4. (looking from above) the power button is square (half is white and the other half is yellow).......i used a razor blade and gently separated the two halves....not completely separated, just a tiny bit. completely separating the white from the yellow would destroy it.
5. gave it a few taps again and now the phone is working fine.
I hope this helps someone who is unable to return their phone to Google.
I tried to explain what I did as clearly as possible. I will be happy to answer any questions asked.
Same problem
Hey Guys. Same problem here. I was sending a whatsapp message and boom. OFF. I tried to connect it to power but it turns on for a few second, shows google logo and the unlocked bootloader and turns off and again and again..it was at 52% battery charge....I'm unlocked, rooted and on cm11. Reading here, i have understand that it's a hardware issue, and i've bought it since 8 months, so can I RMA it? I'm in Italy and i've bought it from play store..
SORRY FOR MY BAD ENGLISH
prvn234 said:
by making some irregular presses in the power button. the device turned on.
Click to expand...
Click to collapse
What did you finally do? I have the same problem.
Workaround to keep your data
I had the same problem already twice. It appears that the cache partitions on the phone is corrupted and therefore Android won't boot. As long as you have an unlocked bootloader you can bring your phone back to life without loosing your personal files. If your bootloader is locked, you have to unlock it first( see here http://forum.xda-developers.com/google-nexus-5/general/guide-nexus-5-how-to-unlock-bootloader-t2507905). This is how it worked for me:
Connect your phone to the PC and bring it into fastboot mode
Download the Factory Android image from https://developers.google.com/android/nexus/images
extract the images from the zip
run "fastboot flash cache cache.img"
restart phone
Done
I hope this can be of help.
This details is going to be long...sorry about that, but I'm extremely worried so please help me soon.
My nexus 5 is 1 year 2 months old, bought in india, currently out-of-warranty. I never ever rooted or made any software changes, it's on 6.0 Marshmallow on legit OTA software updates.
When I'd updated to Lollipop, few days it'd do random reboot, but it'd complete the reboot and the problem ended automatically in sometime.
Now, I'd installed 6.0 OTA, but now from past night the phone started doing these activities to be exact:
" While operating yesterday night, it randomly showed me 'Google' (which's shown when the phone starts) and the phone turned off. It was just a start. Today morning, it again doing same things when I turned phone on. If I press "Power+VolumeDown" it shows me the bootloader menu, but immediately switches to 'Google' screen, but here it starts showing in an infinite loop. So the "Power+VolumeDown" isn't working, only direct power button is turning phone on. Now when directly phone is turned on, if I press the power button once, it immediately goes to sleep and wakes up, I repeat this and the phone repeats this 2-3 times; if by-chance the phone sleeps by normal power button click and again if I try to turn it on, then on clicking power button it directly shows 'power off' (which is normally shown after waking up device and holding the power button, I try removing the option of 'power off' but it doesn't go and after 2-3 tries it goes, unlocks the screen, hangs for 2 seconds, shows google and repeats the same story.
Now I just did factory reset, now the phone had started but it again swiched off and now it isn't turning on again.
Please please help me what can be the problem? As in first thing I'm going service centre tomorrow morning, but as it's out of warranty how much they'll charge Idk, I mean can anyone along with solving above problem give a solution that what can be the cost, is this only a software issue (as I said I never made any roots anything, only thing phone ever might have got damaged would be by falling off from height, which last was dropped atleast 6 month ago, and I updated to 6.0 in mid-beginning of October, while this is the end, so what can be the problem exactly and only software issue it will be? What can be expected cost? In India, Mumbai and would be going to service centre tomorrow, I really don't trust Indian Service centres as they idk how much will they overcharge and how should I tackle them please tell?
Can anything mentioned till now be a hardware issue and be charged more for?
I'd also like to mention that I've absolutely zero idea about rooting and any other advance things so please don't provide any advanced resolutions which go completely above my head.
Please help me soon, I never did any modifications to the phone, and I wouldn't be getting a new one anytime soon, so I don't want my phone to be like this because i'm scare that at this moment it's either beyond repair or would be charged too much to repair..
Arko Sarkar said:
This details is going to be long...sorry about that, but I'm extremely worried so please help me soon.
My nexus 5 is 1 year 2 months old, bought in india, currently out-of-warranty. I never ever rooted or made any software changes, it's on 6.0 Marshmallow on legit OTA software updates.
When I'd updated to Lollipop, few days it'd do random reboot, but it'd complete the reboot and the problem ended automatically in sometime.
Now, I'd installed 6.0 OTA, but now from past night the phone started doing these activities to be exact:
" While operating yesterday night, it randomly showed me 'Google' (which's shown when the phone starts) and the phone turned off. It was just a start. Today morning, it again doing same things when I turned phone on. If I press "Power+VolumeDown" it shows me the bootloader menu, but immediately switches to 'Google' screen, but here it starts showing in an infinite loop. So the "Power+VolumeDown" isn't working, only direct power button is turning phone on. Now when directly phone is turned on, if I press the power button once, it immediately goes to sleep and wakes up, I repeat this and the phone repeats this 2-3 times; if by-chance the phone sleeps by normal power button click and again if I try to turn it on, then on clicking power button it directly shows 'power off' (which is normally shown after waking up device and holding the power button, I try removing the option of 'power off' but it doesn't go and after 2-3 tries it goes, unlocks the screen, hangs for 2 seconds, shows google and repeats the same story.
Now I just did factory reset, now the phone had started but it again swiched off and now it isn't turning on again.
Please please help me what can be the problem? As in first thing I'm going service centre tomorrow morning, but as it's out of warranty how much they'll charge Idk, I mean can anyone along with solving above problem give a solution that what can be the cost, is this only a software issue (as I said I never made any roots anything, only thing phone ever might have got damaged would be by falling off from height, which last was dropped atleast 6 month ago, and I updated to 6.0 in mid-beginning of October, while this is the end, so what can be the problem exactly and only software issue it will be? What can be expected cost? In India Mumbai and would be going to service centre tomorrow, I really don't trust Indian Service centres as they idk how much will they overcharge and how should I tackle them please tell?
Can anything mentioned till now be a hardware issue and be charged more for?
Please help me soon, I never did any modifications to the phone, and I wouldn't be getting a new one anytime soon, so I don't want my phone to be like this because i'm scare that at this moment it's either beyond repair or would be charged too much to repair..
Click to expand...
Click to collapse
I had nearly the same behaviour ... changing the battery solved this for me.
Battery Charging didn't resolve
dirk0504 said:
I had nearly the same behaviour ... changing the battery solved this for me.
Click to expand...
Click to collapse
I did 100% charge my phone, but nothing is helping. At this moment the phone isn't turning on and I'm waiting for battery to drain now as charge isn't helping. Even now if I put on charge, it won't charge and continuously show "google" "google" instead of charging.
Sir i think you have a problem with the power button. Its stuck. I have the same problem before. I had it fix and til now my nexus 5 is doing fine.
I have been having a similar problem for the past 3 months or so. I thought that it was my power button but I also saw in a few of these threads that it was a battery issue. My phone would act OK as long as I had 75% or more battery but once it got below that it would randomly boot loop. The last couple of weeks, when it boot looped, it would drop from +60% down to 4% after one reboot. That was when I decided to try replacing the battery even when the other symptoms seemed to point toward the power button.
I found a battery on line and changed it out last week and haven't had a problem since. I believe the phone was just getting erratic battery indication and shutting itself down thinking it was out of juice. Cracking open the phone and changing the battery was easier than expected provided you take your time and don't force anything.
Tip: There is a clip just above the "S" in Nexus that needs to be pressed back in when you put your cover back on or the wireless charging will not work.
Had this issue, replaced the battery. All is well now
My phone: Nexus S, 16Gb, Rom CM11, Android 4.4.4 (List of updates: https://download.cyanogenmod.org/?device=crespo)
My story
Yesterday, (about 9.00pm 13/12/2015) my phone got some laggy, so I powered him off. I left it there, 15 minutes later I came back, and I forgot that he had been powered off, so I thought it was just sleeping. I picked him up and press PowerButton. Nothing happended!
Then I got a look at CM rom, found that interesting is my Rom just got a new update at 2.00pm 13/12/2015. I think that my phone has auto-updated!!
In the past, sometime he behaved the same: PowerButton not respond. So, after that 1st press, about 5 sec later, I started to press the PowerButton repeatedly and rapidly, hopefully the phone would wake up.
But no, the reality was that he was being off. There were about 6-7 presses, I will describe slowly below (assume between each press is 0.2 sec):
1st and 2nd press: nothing happened
3rd press: the phone vibrated, and Google logo appeared
4th press: (I had no mean to continue pressing, but it was too fast, I couldn't stop) suddenly, the Google logo disappeared (so the logo stayed on screen just for about 0.2 sec; while normally, it should stay there for atleast 5 sec)
5th and 6th press: nothing happened!
And from then on, no more, anything happened.
What I tried
Hold PowerButton for even 1 minute: nothing happen!
Hold PowerButton + VolumeUP for even 1 minute: none!
Hold PowerButton + VolumeUPandDOWN for even 1 minute: none too!
Connect to charger (wall or pc): no Battery Animation show up! BUT the phone and Battery get warming up!
Take out the Battery for even 15 minutes, then put it back, and PowerButton: nothing!
And the phone not get recognized by PC too.
Sumary
No display
No vigration
No recognized by PC (because of this, I can not follow this method: http://forum.xda-developers.com/oneplus-one/general/guide-unbrick-oneplus-one-t3013732
More Information
In the past, the VolumeDOWN sometimes seems get stucked, cause the phone silent and auto boot to safemode, after many try to press and reboot, the phone may get out of safemode (because VolumeDOWN back to normal)
PowerButton sometimes not respond.
My Battery is not good, sometimes it drops too much! Eg: having 50%, after reboot, dropped to 3%, and start to increase slowly, max around 30% and become normally.
Hope you guys have some ideas! I still can't do anything, when the phone is not regconized by PC!!
Thanks for reading!
Thank you!
Hey,
2 things come to mind and I bet are both the problems. First off you need a new battery and you seem to know this, very cheap now a days but still buy a good one as cheap knock offs are abundant and don't support the power they say, try mugen, anker or stock oem
Also you need to replace power button, this phone was always notorious with bad ones, a new one is cheap but many often found just a loose connection so if you open up the phone, check the ribbon connections and then throw in that new battery all should be well, hopefully
Best of luck!
demkantor said:
Hey,
2 things come to mind and I bet are both the problems. First off you need a new battery and you seem to know this, very cheap now a days but still buy a good one as cheap knock offs are abundant and don't support the power they say, try mugen, anker or stock oem
Also you need to replace power button, this phone was always notorious with bad ones, a new one is cheap but many often found just a loose connection so if you open up the phone, check the ribbon connections and then throw in that new battery all should be well, hopefully
Best of luck!
Click to expand...
Click to collapse
Thank you. I'll try your suggest ASAP.
But I'm wondering, that do you think that CM Update maybe also a reason?
I kind of doubt it as that should only effect the software, if you were getting a bootloop or anything to that extant yeah, but being it won't power on at all I doubt it
thank you
Nope, I've seen these symptoms before - exactly the same thing. Dude, I think your phone is Superbricked.
I've got a stack of 3 Nexus S 4G's that have exactly the same problem - the eMMC card is trashed by a buggy "secure erase" implementation. See: https://wiki.cyanogenmod.org/w/EMMC_Bugs
My "working" one was working great, even set it up to sell on eBay, when I went to wipe its data with a factory-reset from the settings menus. When it shut down to reboot, I pulled the battery. That's what bricked it - because the eMMC was halfway through a background erase/rewrite procedure, it wiped out the boot loader somehow and completely bricked the phone. It now does precisely, exactly the same thing you describe - absolutely nothing, except when it's plugged in, it warms up after a while.
Best I can tell, the only way out from here is to use a JTAG device to reflash the chip, but even then, the eMMC itself might be "unbootable" (i.e. can't start up, can't be read or written, can't be reformatted/restored).
I just called it "end of life" for those phones and now they're just a sour reminder on my shelf
FalconFour said:
Nope, I've seen these symptoms before - exactly the same thing. Dude, I think your phone is Superbricked.
I've got a stack of 3 Nexus S 4G's that have exactly the same problem - the eMMC card is trashed by a buggy "secure erase" implementation. See:
My "working" one was working great, even set it up to sell on eBay, when I went to wipe its data with a factory-reset from the settings menus. When it shut down to reboot, I pulled the battery. That's what bricked it - because the eMMC was halfway through a background erase/rewrite procedure, it wiped out the boot loader somehow and completely bricked the phone. It now does precisely, exactly the same thing you describe - absolutely nothing, except when it's plugged in, it warms up after a while.
Best I can tell, the only way out from here is to use a JTAG device[/URL] to reflash the chip, but even then, the eMMC itself might be "unbootable" (i.e. can't start up, can't be read or written, can't be reformatted/restored).
I just called it "end of life" for those phones and now they're just a sour reminder on my shelf
Click to expand...
Click to collapse
thank you!!
my heart just stop breathing :'( :'(
God, I wish there were a solution to it. I'd really like to donate a phone to anyone that thinks they have the tools or skills to make a "how I did it" explanation - involving whatever tools/software are necessary - to bring these phones back and help us all. I bought 2 of those 3 phones as "for parts" on eBay, and it turned out that both of those phones appeared to have exactly this same issue (though one also had a cracked glass). I even verified the issue by swapping in my good phone's eMMC (at least on the NS4G, it's a swappable card module), and the boards booted up. I only needed the one for the good screen (as I had a good board but completely destroyed display panel) - and that's how I got my one working again.
Then, in the end, I accidentally stumbled upon the method by which the previous two phones were bricked - and now there are three. It seems like a fairly common problem. :/
Hi. My close friend has this issue. I'm posting this because she can't figure it out by herself. A month ago, her phone downloaded an update and she installed it. Since then, the phone has restarted by itself without any reason, just random restarts and the frequency of restarts was more frequent with each day. Fast forward to this day and the phone is constantly turning up and shows the POCO logo and restarts by itself. This loop is not ending until the battery is completely dead. When trying to access fastboot or recovery mode, she can get there but only for few seconds (until the device restarts again) which is not enough time to make any changes / factory reset. She did not accessed developer tools in system, so the bootloader is still locked. Holding down power button does nothing. ONE SINGLE UPDATE screwed up whole phone. Can't do ****. There's no SD card or SIM card in the slot. Is there any "hack" to stop the phone from restarting itself? Note when the battery is completely empty and she plugs the charger, the whole nightmare starts again. I'm lost. Did you guys have any ideas what to do? Or is the repair centre only solution? (She cracked glass of the display, i'm not sure if that voids warranty. [it's not glass COVER, it's the glass which is part of the display])
Is this device unlocked? If not, then RMA.
If it is, my best guess is to get the device into recovery (or fastboot?) and immediately connect to PC.
If it holds, leave it there as it will charge, although at much slower rate.
When charged, use TWRP to try to reboot to system.
If it doesn't work, then factory reset.
Sadly, i can not get to recovery because in about 2 seconds the device will reboot. There's literally no time to make any changes - factory reset. Also the device is not unlocked. I hope RMA accept the phone even though it has cracked screen . Thanks for response anyway
Then RMA it is. If you're in EU they'll have to take it, even with the cracked screen.
But does the reboot happen even when connected to PC? Two seconds is enough to plug it in if you're fast...
Yeah, we tried every possible idea we can think of. Pressing the toggle button from different angles with different intensity to make sure it isn't stuck inside, covering up the proximity sensor (yeah makes no sense but even that we tried, lol). Tried with connected to PC as with classical charging brick. No change. Back in those days where smartphones doesn't have unibody construction and you were able to take down the back cover and remove battery it was way simple. Nowadays it's not possible to stop the phone from booting itself until battery is completely empty. My friend says the problem started about month ago, when the phone annouced that there is an update available so she downloaded it and installed it. Before that, there was no problem with the phone whatsoever. Maybe it's caused by some kind of virus but IDK which apps she was using. She didn't have rooted phone not unlocked bootloader in developer tools. Also i googled that it may be caused by "Airtel Thanks" app which she didn't have installed aswell. I will keep this thread updated as what happend to the phone cause i'm also interested what went wrong and to help future users who will struggle with this problem a solution. Thank you.
CaptainFedora, did you solve the problem? I have the same issue...
Yeah, actually. Sorry for not posting the answer although it was definitely her fault. It was the power button being pressed down (which made continuous bootloop). But the button was somehow pressed deep into the phone's body. So complete dissasembly was needed.
Btw. my friend lives in other country so we discussed this problem over internet. If i could have the phone physically with me i would definitely know what was the problem.
Hi.
Yesterday I had the same problem, the device kept restarting every 10 seconds, it didn't even come to any screen besides the first one with the POCO logo in yellow.
Things I tried that did NOT work:
restart
hard restart
fastboot (it did enter the fastboot mode, but only showing the picture of the 2 robots and after 10 seconds restarting again to the POCO logo image)
plug it to power
plug it to computer
After 3 hours of continuous restarting and trying anything I could find in the internet and I could imagine of (except extracting the battery because it seemed complicated and difficult to revert), I tried randomly something that miraculously worked...don't ask me why.
pressing the power button shortly and quickly around 30 times (it might have worked after 10 or 20, but I just kept doing it a little longer
Afterwards it just started as if nothing had happened...doesn't make any sense, but I just wanted to tell you in case you are in a similar situation and desperate to not lose all the images and videos as I was yesterday.