Database Info

Nexus 5 Bootloop Problem

Ok so I'm very annoyed and I'm not getting much help over at the google product forum. Ok so here is the problem, I'm walking with my phone in my hand on friday and it randomly vibrates so I looked at it and saw the google logo (not the 4 colored circles) then the phone shut off. I thought I accidentally turned it off so I tried to turn it on and nothing, plug it in to a charger and the logo keeps coming on then off and the phone has been looping like this ever since, as soon as you plug it out it completely turns off. Now I have tried the bootloader option but as soon as I see the menu come up..the phone reboots again..so I basically have a $400+ brick on my bed, so upset as I have important things to do and this is a major set back. Any idea on whats going on or how to fix it? Thanks in advance.

you need a replacement. it should be under warrenty from either google or lg.

Wow, this is a new way for bricked nexus 5. 4 phones with endless bootloops even on bootloader this weekend :crying:
RMA like said upstairs.

http://forum.xda-developers.com/google-nexus-5/help/bootloop-access-bootloader-t2705353
Hi, I'm one of the four as mentioned by GUGUITOMTG4 above haha.
You could try repeating the following steps in order:
1) Vol down + Power button for 30 seconds
2) Vol up + Power button for 30 seconds
3) Vol up + Vol down + Power button for 30 seconds
Rinse and repeat until you get the bootloader screen to stay. Mine only stayed after I threw it on a table though, as mentioned in my thread linked here. Haha good luck!

I was afraid you would say that..i bought my phone from best buy and I don't live in the US, don't know if google would let me send it back and even if it would probably take months to send and get a replacement :crying: . I did some research on the forum and numerous people that experience this same problem ( some on samsung devices) blame it on a "stuck" power button.(some suggested repeatedly playing with the power button to try and fix it) I carried it to a store and they looked at it and said it might be the power button without me mentioning it as a possibility, can a stuck power button cause this behavior? some even mentioned taking out the battery and putting it in again.If I open up my nexus would it void my warranty?

nexthem said:
I was afraid you would say that..i bought my phone from best buy and I don't live in the US, don't know if google would let me send it back and even if it would probably take months to send and get a replacement :crying: . I did some research on the forum and numerous people that experience this same problem ( some on samsung devices) blame it on a "stuck" power button.(some suggested repeatedly playing with the power button to try and fix it) I carried it to a store and they looked at it and said it might be the power button without me mentioning it as a possibility, can a stuck power button cause this behavior? some even mentioned taking out the battery and putting it in again.If I open up my nexus would it void my warranty?
Click to expand...
Click to collapse
Turn off the phone if possible.
Hold down the volume_up key and connect the phone to your PC.
Is the phone still restarting?
Tapatalk-kal küldve az én Nexus 5-el

bitdomo said:
Turn off the phone if possible.
Hold down the volume_up key and connect the phone to your PC.
Is the phone still restarting?
Tapatalk-kal küldve az én Nexus 5-el
Click to expand...
Click to collapse
the phone cannot be turned on or off..it is only turns on when plugged in, held down the volume button then plugged it in and I see the bootloader option for 3 seconds then it reboots

nexthem said:
the phone cannot be turned on or off..it is only turns on when plugged in, held down the volume button then plugged it in and I see the bootloader option for 3 seconds then it reboots
Click to expand...
Click to collapse
Do tha same but now hold down the volume_up key isntead of volume down_key

bitdomo said:
Do tha same but now hold down the volume_up key isntead of volume down_key
Click to expand...
Click to collapse
holding volume up and plugging it in does nothing, it just continues to loop to the google logo where as volume down brings up the bootloader menu then the phone loops again

The longer you try to fix it yourself, the longer it will take for you to get a new phone... RMA it... It's a hardware failure...
Good Luck!

vin4yak said:
The longer you try to fix it yourself, the longer it will take for you to get a new phone... RMA it... It's a hardware failure...
Good Luck!
Click to expand...
Click to collapse
I wish I could RMA but I didn't buy from the play store, I bought it from Best Buy, what steps should I take to sort this out?
*Note to self..next time buy straight from Google

nexthem said:
I wish I could RMA but I didn't buy from the play store, I bought it from Best Buy, what steps should I take to sort this out?
*Note to self..next time buy straight from Google
Click to expand...
Click to collapse
Oh Np. You need to contact your local LG service centre to claim warranty

Just an update, carried it to a tech shop and as suspected it was indeed the power button, they replaced it and now it's working. The technician said although the button was clicking it kept contact with the board telling the phone to turn off as soon as it turns on which caused the loop. So if anyone is experiencing similar problems you might wanna have that checked. Thanks for the numerous replies :laugh::good:

nexthem said:
Just an update, carried it to a tech shop and as suspected it was indeed the power button, they replaced it and now it's working. The technician said although the button was clicking it kept contact with the board telling the phone to turn off as soon as it turns on which caused the loop. So if anyone is experiencing similar problems you might wanna have that checked. Thanks for the numerous replies :laugh::good:
Click to expand...
Click to collapse
Thanks for reporting, there have been more users with that issue recently. Now you fully confirmed the cause:good:

My nexus 5 went into a bootloop today and after i tried plugging and holding everything for hours i took wjng's advice, held vollume down and power at the same time and slammed it down onto a table and it stayed on the bootloader finally. Time to flash a stock rom and pray i guess.

[Q] Nexus 5 constantly rebooting at 'Google'

Guys my gf's Nexus 5 shutdown today and just refuses to boot up. It doesn't do anything with any of the keys pressed in any of the combinations that are defined. But once it is plugged in to the charger or USB, the google logo pops up and the phone keeps on rebooting to that logo. If the volume down key is pressed when this is happening, the fastboot mode is visible for a second and the phone keeps rebooting. No action can be done in the fastboot mode due to the quick reboot. I am attaching the video of the problem. Any help guys?
http://youtu.be/FEixpssggCY

What if you boot it pressing vol up + vol down + power?
Sent from my Nexus 5 using XDA Premium 4 mobile app

J.Diogo said:
What if you boot it pressing vol up + vol down + power?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
If on battery, then the phone does nothing. If plugged in to charger and the key combination is tried then the phone keeps on doing as shown in the video.

Don't know what's going on.
Try doing that but with the phone connected to a PC that has adb and fastboot installed.
Sent from my Nexus 5 using XDA Premium 4 mobile app

I would leave the phone plugged in for an hour and don't touch it. Then try.
Trust me.

1ManWolfePack said:
I would leave the phone plugged in for an hour and don't touch it. Then try.
Trust me.
Click to expand...
Click to collapse
Tried that already. No change. Any other ideas?

steelbreeze said:
Tried that already. No change. Any other ideas?
Click to expand...
Click to collapse
You have a fauilty or a stucked power key.
If it is just stucked then you can unstuck it by abusing the power key or taking the phone apart.
If it is fauilty then you have to claim your warranty.
If you disassemble the phone you will void your warranty

bitdomo said:
You have a fauilty or a stucked power key.
If it is just stucked then you can unstuck it by abusing the power key or taking the phone apart.
If it is fauilty then you have to claim your warranty.
If you disassemble the phone you will void your warranty
Click to expand...
Click to collapse
A few days back, she had got the power button fixed because the power button response had become intermittent and the phone was rebooting randomly. She had taken the phone to a LG service center first, but they told her that changing the button or trying to fix it might damage the board and told her to change the board altogether. So we took it to a local repair guy who fixed it and the phone was working fine till yesterday when it shutdown all of a sudden and then the rest is history.
Note: The phone is not under warranty as the phone was bought from Dubai and we stay in India. No international warranty.

steelbreeze said:
A few days back, she had got the power button fixed because the power button response had become intermittent and the phone was rebooting randomly. She had taken the phone to a LG service center first, but they told her that changing the button or trying to fix it might damage the board and told her to change the board altogether. So we took it to a local repair guy who fixed it and the phone was working fine till yesterday when it shutdown all of a sudden and then the rest is history.
Note: The phone is not under warranty as the phone was bought from Dubai and we stay in India. No international warranty.
Click to expand...
Click to collapse
Then you have to visit that local repairer guy pay him to replace the power key again or pay LG to replace the mother board.

steelbreeze said:
A few days back, she had got the power button fixed because the power button response had become intermittent and the phone was rebooting randomly. She had taken the phone to a LG service center first, but they told her that changing the button or trying to fix it might damage the board and told her to change the board altogether. So we took it to a local repair guy who fixed it and the phone was working fine till yesterday when it shutdown all of a sudden and then the rest is history.
Note: The phone is not under warranty as the phone was bought from Dubai and we stay in India. No international warranty.
Click to expand...
Click to collapse
Yeah the repair guy you dealt with must have fixed the button short-term but in doing so inadvertently caused it to short out. Meaning it needs to go back to a repair shop (better one) and cross your fingers that it didn't short out more important components

bitdomo said:
Then you have to visit that local repairer guy pay him to replace the power key again or pay LG to replace the mother board.
Click to expand...
Click to collapse
kbroh said:
Yeah the repair guy you dealt with must have fixed the button short-term but in doing so inadvertently caused it to short out. Meaning it needs to go back to a repair shop (better one) and cross your fingers that it didn't short out more important components
Click to expand...
Click to collapse
Okie. Will take the phone to LG tomorrow or over the weekend.
Guys please clear my one doubt. If it's the stuck power button, what does it have to do with the phone not doing anything when on battery but decides to go till 'Google' when plugged in?

steelbreeze said:
Okie. Will take the phone to LG tomorrow or over the weekend.
Guys please clear my one doubt. If it's the stuck power button, what does it have to do with the phone not doing anything when on battery but decides to go till 'Google' when plugged in?
Click to expand...
Click to collapse
My phone behaves the same way if I constantly press the power button

steelbreeze said:
Guys my gf's Nexus 5 shutdown today and just refuses to boot up. It doesn't do anything with any of the keys pressed in any of the combinations that are defined. But once it is plugged in to the charger or USB, the google logo pops up and the phone keeps on rebooting to that logo. If the volume down key is pressed when this is happening, the fastboot mode is visible for a second and the phone keeps rebooting. No action can be done in the fastboot mode due to the quick reboot. I am attaching the video of the problem. Any help guys?
Did you get it fixed? I have the same issue and I've tried many ways to bring it back to life. My last step will be taking it to the tech support, because I live in Brazil, and I'm pretty sure they will charge me expensively as hell.
Click to expand...
Click to collapse

hebert_hrs said:
steelbreeze said:
Guys my gf's Nexus 5 shutdown today and just refuses to boot up. It doesn't do anything with any of the keys pressed in any of the combinations that are defined. But once it is plugged in to the charger or USB, the google logo pops up and the phone keeps on rebooting to that logo. If the volume down key is pressed when this is happening, the fastboot mode is visible for a second and the phone keeps rebooting. No action can be done in the fastboot mode due to the quick reboot. I am attaching the video of the problem. Any help guys?
Did you get it fixed? I have the same issue and I've tried many ways to bring it back to life. My last step will be taking it to the tech support, because I live in Brazil, and I'm pretty sure they will charge me expensively as hell.
Click to expand...
Click to collapse
I'm in the same boat, unfortuantely i'm at a loss in what to do, i'm going to send it back to Google and await a replacement, meanwhile i'll get my hands on some cheap old phone for now.
Click to expand...
Click to collapse

Had my Nexus 5 for about a few month now, and have loved it till this morning, it decided to just shut off (full battery too) and i tried to turn it on and it is now just constantly starting up to the "Google" splash screen then shutting off.
Sometimes it gets to the the 4 color circles then shuts off.
I want to enter into recovery mode, but I have no time to click recovery mode as it reboots frequently
One thing i noticed when it did boot up was the power button seems to be extremely sensitive and volatile

I had this same problem.. It constantly rebooted and wouldn't let me get into recovery.. Every time I plugged in the charger it would reboot also. You have to let the battery completely drain.. I gave it a couple weeks.. then tried it again and it worked.

Found a solution
Well same thing started to happening with me yesterday after installing android L's developers' preview in my nexus 5. It worked well for first 4-5 hours but then after terminating a phone call when I put it back to my pocket problem started. I searched many forums for solution then I decided to re-install from image. I connected my phone to My PC (Which had driver installed & fastBoot setup) dramatically my phone started working well. And I detached my phone from PC. So I thought it might solved because after supplying charging. But after 3-4 hours it started again so I directly plugged in to electric socket but it kept on rebooting. Then I turned on my PC and attached my nexus 5 with it. Again it started dramatically.
Still I don't know the exact reason behind it. But good new is my phone is still working since last 16 hours... But I took care of not to launch some apps listed risky for developer's preview. So I thing some incompatible app launch may be a reason... but still its only "may be"
---------- Post added at 05:46 AM ---------- Previous post was at 05:42 AM ----------
dueltothedeath said:
I had this same problem.. It constantly rebooted and wouldn't let me get into recovery.. Every time I plugged in the charger it would reboot also. You have to let the battery completely drain.. I gave it a couple weeks.. then tried it again and it worked.
Click to expand...
Click to collapse
If it happens again try what I just answered and let us know if it worked for you? So we can come to know if solution was nexus 5 specific or android L specific. Also mention the OS version, please.

hbb20 said:
Well same thing started to happening with me yesterday after installing android L's developers' preview in my nexus 5. It worked well for first 4-5 hours but then after terminating a phone call when I put it back to my pocket problem started. I searched many forums for solution then I decided to re-install from image. I connected my phone to My PC (Which had driver installed & fastBoot setup) dramatically my phone started working well. And I detached my phone from PC. So I thought it might solved because after supplying charging. But after 3-4 hours it started again so I directly plugged in to electric socket but it kept on rebooting. Then I turned on my PC and attached my nexus 5 with it. Again it started dramatically.
Still I don't know the exact reason behind it. But good new is my phone is still working since last 16 hours... But I took care of not to launch some apps listed risky for developer's preview. So I thing some incompatible app launch may be a reason... but still its only "may be"
---------- Post added at 05:46 AM ---------- Previous post was at 05:42 AM ----------
If it happens again try what I just answered and let us know if it worked for you? So we can come to know if solution was nexus 5 specific or android L specific. Also mention the OS version, please.
Click to expand...
Click to collapse
Thats very strange..since it started happening to me since yesterday. I managed to flash it again (and that i suppose should have cleared everything) but problem persists. Ill now try to restore factory image.

same thing happened with me one month ago............tried everything except opening it up and finally i got it replaced.................you cannot fix it on ur own take it to a service center asap........thank me if this helps!!

ironclad1911 said:
same thing happened with me one month ago............tried everything except opening it up and finally i got it replaced.................you cannot fix it on ur own take it to a service center asap........thank me if this helps!!
Click to expand...
Click to collapse
Thanks. I restored it to the original nexus 5 build - but nothing seems to fix the problem. will reach out to service center.

[Q] Nexus 5 constantlly turning on and off

For quite a long time I did not make any change on Nexus ROM or applications, but yesterday my Nexus turns off while I was web browsing. I tried to turn it on but it refuses. It is only possible with USB cable plugged in, but then it constantly turns on for 1 second and then turns off, and this is going in endless loop as soon as USB cable is plugged in. But with unplugged cable NEXUS can not be powered on.
The video can be seen on this link
https://www.dropbox.com/s/cvyxii4ctm4aqgu/VID_20141110_190522.mp4?dl=0
Yesterday I somehow manage to get in recovery mode and I wipe cache and Nexus boot ROM, but after 30 minutes of usage it again turns of by itself. After that for more than 100 times I tried to get to recovery mode but I could not.
So, I think that my only chance to wipe cache and put new ROM is through ADB. But I do know how to do that. Can anyone help me?
P.S. I both my NEXUS in US, but I live in Croatia (EU) and Google tells that they can not make exchange for other NEXUS (although my phone is under warranty) because they can only do that for postal address inside US. Because I do not live there and any of my friends or relative will travel in US soon my only way to get my NEXUS working is through ADB.

sounds as your power button is "stuck'.

Try the LG RMA. Worked for me here in Belgium

brom25 said:
Try the LG RMA. Worked for me here in Belgium
Click to expand...
Click to collapse
Where did you both your Nexus, and in which country did you send RMA request?

DTFuser said:
For quite a long time I did not make any change on Nexus ROM or applications, but yesterday my Nexus turns off while I was web browsing. I tried to turn it on but it refuses. It is only possible with USB cable plugged in, but then it constantly turns on for 1 second and then turns off, and this is going in endless loop as soon as USB cable is plugged in. But with unplugged cable NEXUS can not be powered on.
The video can be seen on this link
https://www.dropbox.com/s/cvyxii4ctm4aqgu/VID_20141110_190522.mp4?dl=0
Yesterday I somehow manage to get in recovery mode and I wipe cache and Nexus boot ROM, but after 30 minutes of usage it again turns of by itself. After that for more than 100 times I tried to get to recovery mode but I could not.
So, I think that my only chance to wipe cache and put new ROM is through ADB. But I do know how to do that. Can anyone help me?
P.S. I both my NEXUS in US, but I live in Croatia (EU) and Google tells that they can not make exchange for other NEXUS (although my phone is under warranty) because they can only do that for postal address inside US. Because I do not live there and any of my friends or relative will travel in US soon my only way to get my NEXUS working is through ADB.
Click to expand...
Click to collapse
Shake your phone vigorously for a minute, I've been using that as a temp fix for a dodgy power button exactly as you've described

topgeardave said:
Shake your phone vigorously for a minute, I've been using that as a temp fix for a dodgy power button exactly as you've described
Click to expand...
Click to collapse
And what you did after shaking? I try but I did not helped.

DTFuser said:
And what you did after shaking? I try but I did not helped.
Click to expand...
Click to collapse
It usually helps the button back out again, I think you should RMA to LG, I'm sure they're worldwide. You could always open up the phone and try unsticking the power button if you can't be bothered sending it back.

topgeardave said:
It usually helps the button back out again, I think you should RMA to LG, I'm sure they're worldwide. You could always open up the phone and try unsticking the power button if you can't be bothered sending it back.
Click to expand...
Click to collapse
Power button is not what cause the problem. I found many reports about the same problem, like on this page
http://www.reddit.com/r/Nexus5/comments/29tr5n/nexus_5_wont_turn_on_google_screen_keeps_flashing/
but nothing which I tried did not helped. But certainly power button is not causing the problem.
When the problem appears for the first time I manage to get into recovery and wipe cache, and after that phone booted ROM. After 30 minutes of working phone turns off and now I'm not able to get even into recovery.

DTFuser said:
Power button is not what cause the problem. I found many reports about the same problem, like on this page
http://www.reddit.com/r/Nexus5/comments/29tr5n/nexus_5_wont_turn_on_google_screen_keeps_flashing/
but nothing which I tried did not helped. But certainly power button is not causing the problem.
When the problem appears for the first time I manage to get into recovery and wipe cache, and after that phone booted ROM. After 30 minutes ow working phone turns off and now I'm not able to get even into recovery.
Click to expand...
Click to collapse
Ah damn, sorry to hear mate. Go to LG, only solution you have left.

im in the same boat my phone was just working for the past since i had it and now just like 20 minutes ago it just shut off and now doing the constant turning on and off crap
and im rooted with the latest build from pac-man (a clean install), cant even get into the fast boot and recovery to recover to stock since its doing this bootloop thing
any more help would be amazing
Edited - problem fixed it was something up with the power button, got a couple hard wacks and it booted up perfect

meechieballer said:
im in the same boat my phone was just working for the past since i had it and now just like 20 minutes ago it just shut off and now doing the constant turning on and off crap
and im rooted with the latest build from pac-man (a clean install), cant even get into the fast boot and recovery to recover to stock since its doing this bootloop thing
any more help would be amazing
Edited - problem fixed it was something up with the power button, got a couple hard wacks and it booted up perfect
Click to expand...
Click to collapse
So, since shaking, hard wacks, and anyting physical did not helped after your post I dismantle my phone and without back plate and upper plate on chips my phone works perfectly. So it seems that upper plate which covers chips is the cause of the problem.

For me, not even disassembling has helped, so I bought another motherboard and put it into my phone.

Dancsi said:
For me, not even disassembling has helped, so I bought another motherboard and put it into my phone.
Click to expand...
Click to collapse
the problem occured and i found what it was my power button it wasnt staying in place like its tilting so now i got to buy a new button for it :/

As far as I remember, the button is soldered to the board, and can not be bought separately. I know the second thing for sure, since I was also only searching for a separate button in the beginning...

Bootlooping contantly - Think i have a bad eMMC

My wife's Nexus 5 seems to have self-destructed...
I will randomly reboot, even in recovery & bootloader. then just cycle for a while, constantly showing the google screen, then black, then google again. Sometimes it'll boot, but then reboot within a few minutes and it all starts again.
The device is just out of warranty.
This started randomly, not after flashing a rom or anything. at first, it seemed like a rom issue, it was only rebooting every few hours, and hadn't in recovery or bootloader. So i rebooted in recovery and reflashed the same rom (Mahdi kitkat final). As soon as it finished flashing, it rebooted on it's own. The issue has gotten much worse now. It won't stay in fastboot for more than 1 second, and it won't boot into recovery (both via holding down buttons).
I think the phone's probably dead, and I've ordered a oneplus one for me (wife will get my hand-me-down nexus 5. Domino effect!). Does anyone have any ideas? or think they can fix it? i'll send it to you.
Thanks for reading!

It's a bad power button. Almost guaranteed. It would not be software if it happens in all modes.
Not too expensive to get fixed really.

Dead eMMC: fastboot oem lock, rebooting then it goes back to being unlocked
Broken power button: reboots without touching power button, even in bootloader

Really?!? WOW!
That kind of makes sense...
is it the physical button you push, or the clicker in the phone?
A quick google search didn't find any replacement power buttons. Any Ideas?
Thanks for the insight!

topnomi said:
Really?!? WOW!
That kind of makes sense...
is it the physical button you push, or the clicker in the phone?
A quick google search didn't find any replacement power buttons. Any Ideas?
Thanks for the insight!
Click to expand...
Click to collapse
My nexus 5 had the power button issue which caused it to reboot randomly and also caused wifi to stuck at "turning on wifi". Was going to use my credit card extended warranty to cover the cost since it was out of warranty, but LG fixed it pro bono. called google nexus hotline and they will get LG online for you. Good luck.

I got a bad emmc, is there a script available for the nexus 5 to reparation it. Its already dead so i don't mind testing anything.

alvin14 said:
I got a bad emmc, is there a script available for the nexus 5 to reparation it. Its already dead so i don't mind testing anything.
Click to expand...
Click to collapse
Damaged eMMC is a lost cause.

Boot loop after rooting MMB29V. Please help.

I was running the latest stock image (MMB29V) since yesterday on my Nexus 5 and today I used the Nexus root toolkit as always to root the device. Well TWRP flashed once and it said it copied the root files to the device. I had it in my pocket for a few minutes and after that it went into a crazy constant boot loop. It will stop eventually but if I keep the charging cable in it won't stop. I cannot get into recovery because I get the "Start" screen but I cannot advance because it reboots too quickly. I have found a few you tube videos where people push the power button like they are playing the old school game "Track and Field" but this does not work for me nor do I think it's a power button issue. I think I stupidly might have hit some kind of button combo while I'm my pocket believe it or not. I pulled the cover off and was hoping to pull the battery but Im not a fan of doing that since its not a simple task. Any help appreciated. This phone is dead to me and that is NOT good. I need to get this working.
TIA
Bill

Will the phone stay in fastboot mode or does it quickly restart?
Possible power button problem?

audit13 said:
Will the phone stay in fastboot mode or does it quickly restart?
Possible power button problem?
Click to expand...
Click to collapse
It quickly restarts. I want to say its not a problem with the power button because it has been fine for a few years now w/out issue and only happened after rooting earlier today. Right now the only way I can even get the phone to turn on is the plug the charging cable in and then the restarting commences. Does it sound like a power button issue? Possibly but its hard to believe, I dunno. Waiting on a call back from Google tech support to see if they are any help.

It could be a power button issue. You'll have to remove the motherboard to find out.
Once removed from the housing, quickly press and release the power button several times in a row using more pressure than normal. While the motherboard is out of the phone, clean around the power button with pure alcohol.

audit13 said:
It could be a power button issue. You'll have to remove the motherboard to find out.
Once removed from the housing, quickly press and release the power button several times in a row using more pressure than normal. While the motherboard is out of the phone, clean around the power button with pure alcohol.
Click to expand...
Click to collapse
Is there a write up on that here somewhere? Guess I will have to search around for it.

http://forum.xda-developers.com/google-nexus-5/general/nexus-5-power-button-broken-heres-to-t3049747

audit13 said:
http://forum.xda-developers.com/google-nexus-5/general/nexus-5-power-button-broken-heres-to-t3049747
Click to expand...
Click to collapse
Did NOT want to screw up my phone so I sent it to LG. Took a few weeks but it cost me 78.00 total for them to repair the power button issue. Whatever they replaced also fixed the low volume issue I was experiencing as well so it worked out.